"Nice location! but my back hurts."
Ive never been to nashville but this location was really close to some of the location my wife and I wanted to visit. The breakfast was good and the layout was fine. The walls were paper thin and the bedding was tuff. The pillows were flimsy. I also noticing rash on my shoulders, arms and hands. Overall the people there are nice and polite. I just hope […] they clean more often. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Nashville Thank you for your feedback. I am sorry to hear that our mattresses were not comfortable for you. Most of our guests find the mattresses and pillows to be very comfortable. In fact, quite often we are asked where they can purchase the bedding we use. I do realize however that all guests have different comfort needs and I am sorry if we did not meet yours. I also wanted to assure you that I have an excellent housekeeping staff and that every room is cleaned daily and thoroughly.
good rate, easy access, friendly staff, good breakfast. Room was outdated and Bed spreads should be replaced as they were stained. we just didn't use them when we slept. everything worked fine in room.Genuine Hotels.com guest review
"Definitely would stay again."
I thought for what I needed it was a great hotel and great price. Hotel staff was friendly and helpful. Our room was clean and very roomy and comfortable.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Nashville Thank you for your feedback regarding our hotel. I am very glad you enjoyed your stay and I hope you will visit us again when your travels bring you back through Nashville.
"Great People, Nice Breakfast, Room Not Bad"
Stayed here one night on way back up from Florida.Genuine Expedia guest review
Constance at the front desk was very nice & most eager to help. She was AWESOME!!Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Nashville I have shared your compliments with Constance and she was honored that you mentioned her by name. Thank you for giving me the opportunity to recognize her for a job well done! We hope to see you again when your travels bring you back to the area!
"Convenient shuddle service"
Clean, conventient,, comfortableGenuine Hotels.com guest review
My husband and I were in town for one night to visit our son and to do some shopping at Opry Mills Mall which is very near by and easy to get to from the hotel. This hotel was very clean and the customer service was great. We will stay here again next time we are in town for sure. Thanks for making our stay so comfortable and affordable!!Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Nashville Thank you for your comments regarding our hotel. I am very lucky to have an excellent staff, both Front Desk and Housekeeping. I am so pleased you enjoyed your stay in Nashville. Please come back and see us if you are ever in the area.
The service was excellent. The hallway and rooms are a bit tired and dated.Genuine Hotels.com guest review
Old but very clean... Excellent breakfast~!Genuine Hotels.com guest review
We were really disappointed in this hotel. The customer rating was a 4.3 and I truly do not believe anyone who stayed there could have given it such a high rating. There were paint chips falling off in the bathroom, the bathroom smelled like urine and bleach. The full breakfast was so bad we ended up at the Waffle House because it was better.Genuine Hotels.com guest review
"Great hotel, no complaints!"
The hotel staff was great and the room was very clean. Price was better than other hotels in the area. Would definitely recommend!Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Nashville Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time in Nashville. We look forward to your next stay.
The hotel rooms had a funny smell - not a 4.2 rated hotel - disappointedGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Nashville Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
"Good facilities in Opryland area but access issue"
I booked this hotel for my brother and his wife to use during their cross country drive on a visit from Australia. They report that the facilities were fine once they reached it; but their experience was spoiled by a huge problem in accessing it from the only thruway exit which serves it. They happened to arrive on a very busy shopping day ahead of […] Christmas. After queueing for at least 20 minutes without making any significant progress, they went into Nashville to take car of some business and to find out if there was an alternative access. Having been advised that there was only one way in, they returned later and still had to wait a long time to reach the hotel. This problem did not recur on other days, but the experience definitely spoiled their stay. Read moreGenuine Expedia guest review
"close to what we wanted to see"
All of staff was pleasant and helpful. Breakfast selection was very good. Enjoyed the cookies and coffee available at all times.Genuine Hotels.com guest review
"Great Location for Opryland House shows"
Clean hotel. Spent one night and had the breakfast in the morning. All was good. We needed a roll away bed and it was promptly brought to our room.Genuine Hotels.com guest review
The pillows are awful and no water pressure in shower .Genuine Expedia guest review
"Clean, comfortable and a good value"
This hotel stay was a pleasant experience from check in to check out. The proximity to Opryland and other tourist attractions in the area makes it an excellent choice for anyone with those interests. The hotel lobby, corridors and room were clean and looked well maintained. Cookies, coffee, a newspaper and a pleasant reception greeted us when we arrived. […] Breakfast the next morning was every bit as good as the neighboring hotels we also stayed at during this trip - and they were 25% higher for a night's stay. Stay here and you will be glad you did. Read moreGenuine Hotels.com guest review
"Easy to find close to mall"
Friendly staff, very nice place to stay.Genuine Expedia guest review
Hotel was near all the Opryland sights and had a very convenient shuttle to downtown for the evening. The hotel was well kept and clean, but does show its age a bit. Breakfast was average. Staff was helpful.Genuine Hotels.com guest review
"Very friendly staff"
Very courteous and helpful staff. Gave good recommendations for places to eat, and great directions on getting around traffic during rush hour.Genuine Hotels.com guest review
"it was ok"
The room was fine. Looks like it's aging. I could hear everything in the rooms next to mine, and out in the hallways. Pillows were horrible. Typical breakfast offering. It was ok. Close to the Grand ol' Opry. About 15-20 minutes from downtime Nashville nightlife. Ok for one night stay. Go elsewhere if you are there for multiple nights.Genuine Hotels.com guest review
The staff was friendly, helpful and attentive to our needs. Only 15 - 20 minutes from downtown, it was just the right distance from all of the attractions we wanted to see. If you do not want to drive, an affordable shutle is available. Several restaurants are within walking distance. Rooms are clean, beds comfortable, and additional toiletries are […] available upon request. A yummy hot breakfast is there in the morning and fresh baked cookies are waiting for you every afternoon. No need to look for another hotel. We'll be going back to Nashville and this is where we'll want to stay! Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Nashville I can't tell you how pleased I am that you had a great stay with us. I appreciate your positive comments regarding the hotel and I hope you will come back to see us when your travels bring you back through the area.
"All-National Ensemble trip"
My family and I stayed at this hotel for three nights in adjoining rooms. The beds were comfortable and the bathrooms were clean. Our rooms were kept nice by the housekeeping staff. The complimentary breakfast provided was excellent. The staff at the desk were very pleasant and helpful. Would stay here again.Genuine Hotels.com guest review
Our room did not have grab bars for the bath. Even though not handicapped room, it should have bars for the safety of everyone.Genuine Hotels.com guest review
Enjoyed our stay. The city shuttle was great, saved us driving and having to find a parking place. Had a great timeGenuine Hotels.com guest review
"Old but not good"
This hotel looks great from the outside and lobby. That ends in the room. Updates are needed. The AC unit is noisy, the mini frig is noisy. The room was clean, but looked dirty due to age. Shower unit hanging and I could see the hole in the wall. Stained carpet and bedspread. I would not stay here again. Too many nicer choices around the area.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Nashville Dear Traveler, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards.
very good. Had a plumbing issue with the shower that was taken care of very fast. maintenance man was quick and efficient. Big thumbs up to him.Genuine Hotels.com guest review
Clean and quiet. Staff was extremely accommodating and helpful. And in a great location if going to the Opry. Highly recommend.Genuine Hotels.com guest review
"CLOSE TO ALL SIGHTS"
Stayed twice in 2 weeks. Location was excellent. Made sight seeing very easy. The room was clean (but "worn")and hotel needs updating. Staff was confused about transportation options and very inflexible about changing times. Do Not Make Reservations, Opt to use coupons in books picked up on highway stops.Genuine Expedia guest review
Our stay was awesome the hotel was clean, staff friendly, very comfortable, will definitely stay here againGenuine Hotels.com guest review
We had requested 3 rooms on the same floor, When we arrived we were told they could not accomdate our request, even though we made our reservations 2 months out, The manager was not really concerned , only offer excuses, and a half way apology. He was not real big on customer service .Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Nashville Mrs. Perkins, I will apologize again since you did not believe my apology to be sincere when we sat down that morning to discuss it for 20 minutes. As I told you that morning, we are a very small property in comparison to others in the area and we only have so many rooms with king size beds in them on each floor. We offered you a different room type on the same floor as the others but you refused to accept a room with double queen beds in them. We tried to accomodate your request but you wouldn't let us. Any request made for connecting rooms or specific locations is just that. . . . a request. Every single day, we try to fill as many requests as we can. Unfortunately, we are not always able to do so. Again, I am sorry that you did not think me sincere when I apologized the first time. Contrary to your belief, I am very concerned with providing great customer service to all our guests. Even when they demand the impossible.
"nice and comfy"
we stayed here on a quick trip to the opry. it was close to restautants and the opry and mall. so it was very convenient. staff was super nice and the breakfast looked good but we decided to walk next door to jimmy jeans and eat. could use some updating but it was clean. they had a nice library in the lobby so i could read to my daughter while waiting […] on others to get ready. so that was also nice. Read moreGenuine Hotels.com guest review
This is a fairly nice hotel. Needs a little more care but overall I would stay again.Genuine Hotels.com guest review
"Close to OpryLand and the Grand Ole Opry"
This is a nice hotel within walking distance to both OpryLand and the Grand Ole Opry (but you will probably drive since it's about a 40 minute walk). You can park at the oprryland mall. The rooms are clean and the staff is very friendly. The tour buses all come by on a regular basis. It's a much better value than opryland which is a few times as much. It's […] much more subdued than downtown, but a great value. Read moreGenuine Expedia guest review
The hotel was quiet ,clean and the staff was very friendly.I would stay here again.Genuine Hotels.com guest review
"an ok place with a better than average breakfast"
Pro: Price for area; Better than average breakfast; Helpfull staff. Room was clean but for the carpet. Con: Out dated; Carpet in room was very dirty, our feet would turn black from walking on it barefooted. WiFi was as slow as dial-up.Genuine Hotels.com guest review
"Good stay for a good price"
Myself and 4 friends sayed here for a confrence (3nights) in the Gaylord opryland hotel. We walked to the confrence with no problems and anytime we needed a cab the hotel desk clerk called one for us!! Not too notch but for the price it was well worth it!Genuine Hotels.com guest review
Unremarkable stay frankly.Clean and convenient to Opryland.Genuine Hotels.com guest review
"Nice location...dirty room"
The minute I opened the door to the room I knew It wasn't going to be clean. The room smelled like mold, it was musty and humid. The bathroom was pretty grimy and the pillowcases hadn't been washed, as evidenced by the makeup and other stains. I wasn't expecting much I just wanted something comfortable and clean, but cleaning doesn't seem to be a priority […] here. I can't believe the other ratings at this point, I know we weren't the only ones with a mold scented room - maybe I just have higher standards?! Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson Nashville Dear Guest, I assure you that we have an exceptional housekeeping staff. The proof is in the numerous positive comments and scores that we receive regarding the cleanliness of our hotel. I do apologize if we missed a pillowcase with a makeup stain on it. I assure you that when we find these stained items that we do remove them from circulation. I am sorry if this one got by us. Also, I assure tyou that we have no mold problem what-so-ever. If the room was humid when you arrived, I can only assume that the a/c unit was off at the time. Again, I apologize if we were not able to rise to your higher standards.
Very niceGenuine Hotels.com guest review
"near places we wanted to see"
great hotelGenuine Hotels.com guest review
"close to every thing we wanted to see & do"
we enjoyed our stay. will do it again some timeGenuine Hotels.com guest review
Comfortable bed. Shower weak. Breakfast comparable to others.Genuine Hotels.com guest review
The hotel is conveniently located to Grand Ole Opry & freeways & restaurants. The in house breakfast area is too small to accommodate the Sunday morning crowd, fortunately it is conveniently located to Cracker Barrel & Bob Evans, which are within walking distance.Genuine Expedia guest review
Our room was clean and comfortable. We didn't hava any complaints . We would definitely stay there again.Genuine Hotels.com guest review
"A winning experience!"
The hotel staff is what has made this trip so enjoyable. The gals made sure we were set up on the bus tour & when we got back they were addressing us all by names & asking what goodies we found. It was nice hearing your name & I'm sure with all the people that come & go, it can be tough to do, but they did it! It was very impressive. We're going back […] in Dec for the Christmas shows & this is where we will be staying. Read moreGenuine Expedia guest review
Great. Thanks for your help.Genuine Hotels.com guest review
"Great stay in music city!"
Staff was excellent, accommodations comfortable and great breakfast! This location is not too far from downtown, with entertainment, food, and shopping. This was a great value for the price. In the past I have stayed at a neighboring hotel and it is a lot busier but not as nice or clean as this hotel. I would much rather have my group stay at the Country […] Inn next time! Read moreGenuine Expedia guest review
Rooms were fine, convenient location, staff was very friendly and accommodating however breakfast was less than desirable.Eggs and chicken patties were terrible but on the plus side, waffles and yogurt was good.Genuine Hotels.com guest review
"Close to Opry Mills mall and The Grand Ole Opry"
We had a very nice stay with great hotel personnelGenuine Expedia guest review
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