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This Rockville hotel is 5.5 miles from the Strathmore Arts Center. Great Falls Park is 8.2 miles away.
Best Western Plus Rockville Hotel & Suites has a fitness facility and a seasonal outdoor pool. Complimentary parking is offered and business amenities include a 24-hour business center and complimentary wireless Internet access. Best Western Plus Rockville Hotel & Suites has an onsite restaurant and a bar/lounge. Hot and cold buffet breakfast is complimentary. Transportation services at this 3.0-star property include a complimentary area shuttle within two miles of this Rockville hotel.
Amenities featured in the 164 guestrooms include hair dryers, coffee/tea makers, and free local calls. Guestrooms have cable television with premium TV channels. All guestrooms provide microwaves and refrigerators.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Maryland’s second-largest city is Rockville. A remote Washington, D.C. suburb, the red line of the nation’s capital subway stops here, as does MARC (a regional light rail service between Baltimore and Washington) and Amtrak. F. Scott Fitzgerald is buried here and REM’s song “Rockville” is about this city.see all hotels in Rockville
Excellent value. Fitness room very well equipped for a hotel of this typeGenuine Hotels.com guest review
Comfy, clean & close! who could ask for more?Genuine Hotels.com guest review
There was some renovating going on with tiling the floors but otherwise, such a great stay. Plenty of well lit parking, courteous staff and close proximity to the Technology corridor and Washington, D.C. A very spacious breakfast area, business center, hallways, elevators and main lobby. The room was a little warmer than I would've like but very clean […] and comfortable. Read moreGenuine Hotels.com guest review
"Close enough to DC"
We had 2 King suites. The beds & pillows were really uncomfortable. Really hard and pillows felt like clumps of cotton throughout. The pull out sofa had a very thin mattress and could feel the bars for support. The tv's had very limited channels and ones that did come in were fuzzy like they used repeated splitters to service more rooms than they paid […] for service. Our toilet ran the entire first night, the lighting in the room was poor, the sink faucet leaked and our phones wouldn't call out for local or long distance. They sent an "engineer" up to check phone and all he did was picked it up heard a dial tone and said well I don't know what is wrong with it. They were doing construction on the lobby floor so it was loud when walking through, but they did well at sectioning off the areas being worked on. The breakfast had the same thing every day. Scrambled eggs that were runny, hash brown cubes, and bacon & sausage, plus the normal breakfast items of waffles, cereal, toast, fruit or yogurt. It wasn't the best breakfast, but helped save some money versus eating out every morning with a family of 7. The shuttle drivers were great and gave lots of helpful information. Overall it was a place to sleep after a long day of sightseeing, and was in a safe neighborhood. This definitely wasn't the worst place to stay. Read moreGenuine Hotels.com guest review
"three night visit"
The first two days no room service.Genuine Hotels.com guest review
Everything was great until breakfast. The hot breakfast provided was not very good. My wife and I went somewhere else to eat breakfast. Maybe the main cook was out sick?Genuine Hotels.com guest review
Ir was enjoyable im checking into it again on the 5thGenuine Hotels.com guest review
"Convenient to I-270 Interstate"
My son and I had a good experience at the Best Western in Rockville, MD during Thanksgiving. The room was very clean and comfortable. The staff really was good to us for the 4 nights we stayed while visiting family. Breakfast was plentiful each morning in the restaurant and they made good pizza in the evening! The close access to I-270 worked out great […] for our visits. Had we been in town (Bethesda) probably would have taken longer to our destination. We would not hesitate to stay there again. Read moreGenuine Hotels.com guest review
When we arrived the hotel room was at 50 degrees and the heat was shut off. We turned it on and figured we would go to the bar to have a drink while the room heated up. It turns out there was no place to have a drink in the hotel the night we were there. We went back to the room kept our coats on for an hour and realized the room was not heating up. […] Called the front desk, they said maintenance would be sent up. That took an hour. After he said it was fixed and would heat up in an hour, we put on a lot of clothing and went to bed. After the heat ran all night at the highest setting in the morning it was only at 60 degrees. We went down for breakfast at 10 found no cream or sugar near the loby coffee and the main breakfast area was also out of eggs...which did come after waiting 10 minutes. Overall I was sorry I stayed at this hotel and was very surprised for a Best Western. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Rich, I am so sorry to hear about your experience with us. As you can see from other posts here, clearly you did not get the great service we are known for. I did a little digging, and learned that because the city was doing work just outside our property, working on a water pipe, it affected our hotel more than expected. This lead to air in the water pipes… including those used to heat and cool our building. While that is the reason the heat was so slow to turn on – there is no excuse for us not to provide the service you have come to expect from out hotel. I’m so sorry. There is actually sugar packets and powdered cream by our office stand… it’s to the left of the coffee. Some of the packet colors blend into the holder – so I’m really sorry you missed them. I hope you will give us another chance to show you what we have to offer.
"The good, the bad."
The good. Friendly personal, excellent free breakfast. Good bar food, but only on Friday and Saturday nights. No walk to restaurants, but free shuttle service or a good selection of restaurants that will deliver to your room. The not so good. Environmental systems fans noisy, but the biggest negative was the noise from the outside roof fans/machinery […] below one wing of the north side rooms. Also, admittedly a personal quirk, I'm not a fan of duvets. To hot. I prefer blankets. I would stay there again, but only if offered a room away from the roof fans. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites John, thank so much for your feedback. I’m glad you enjoyed your stay with us. Yes, our free shuttle can take our guests to countless restaurants… all less than three miles away. I’m sorry the noise level was a little high. As for the duvets vs blanket battle – everyone is very passionate no matter what side they are on. :) We look forward to seeing you again soon.
We stayed in a suite. The pull out couch was not useable due to a very mishaped mattress that was very uncomfortable. The air was turned off which was fine however the heat was on. We had a broken thermostat that was reported 2 times we stayed 3 nights and each time they said they would get an engineer to check it out. No it wasn't fixed. We had to […] sleep with the window open which was uncomfortable for the king room in the suite and didn't help the outer room. We all got sick. Next time in Washington we will not choose this hotel. Manager took $30.00 off the bill which did not compensate for the inconvenience. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Shelly, I’m so sorry for the inconvenience during your stay with us. Our guests love our suites, as for just a little more one really get a lot of space to spread out. While pullout sofas are never as comfortable as a full size king mattress, there is no excuse it to be non-functioning. I fully understand your reluctance to return to our hotel, but I hope you will give us an opportunity to show you the service we have become known for.
"wrong time to be a guest"
The hotel had no AC (season change) so my room temp. was 86!! Oh, and did I mention the ongoing hall renovation with the repair folks removing the carpeting while I was there! Just a terrible experience. I ask why they placed me where they did and I received no reply from the desk. And, I forgot to mention that the room phone did not work. In short, […] I was at the wrong place at the wrong time. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Joe, thanks so much for your feedback. I’m so sorry you did not receive the kind of hotel experience we have become famous for, as you can see from other reviews here. The good news is our new carpet and title elevator landing renovation is complete! We worked our renovation around the slower time of the year. As you can imagine for a business that is open 24 hours a day, there is never a perfect time to renovate. I’m sorry you were put on a floor while we were upgrading our hallways.
I was recuperating from illness and wasn't up to hordes of trick-or-treaters so I took myself away to the Best Western in Rockville for the evening. My stay was mostly treat, the only trick being the hotel's ongoing hallway renovations. The room itself was comfortable and well appointed with a mini fridge and microwave. The breakfast buffet was quite […] satisfying. The handicapped parking spaces were actually located near the hotels entrance which is not always the case in my experience. All in all, this stay was a great value for the cost and with no doorbells to answer either! Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites First, I’m so sorry to hear you were ill and hope you are feeling better. You would be surprised how many of our guests stay with us for a “staycation.” Locals like yourself that just want to relax and be pampered. We hope to see you again … and well before next Halloween.
"A great value"
Everything went smoothly. Nice spacious, clean room with all amenities. A full complementary breakfast buffet with all the trimmings. At night a beer and wine bar with pizza and wings is a plus for a nightcap or snack. Free parking and right next to 270 for a quick entrance to everything in the area. My only negative thing was the hallway on our floor […] was in the process of a refurbishing @ 95% complete. It did not affect our room or stay. We will use this hotel again, we loved it! Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thanks so much for your kind words. I think “great value” says it all. We pride ourselves on listening to our guests… really listening. As a matter of fact, adding Callaway’s, our casual dining area where you enjoy your pizza wing, and beer and wine, was added based on our guest feedback. Also, we worked hard to schedule our renovation around our guests so the noise and intrusion was kept to a true minimum. We look forward to seeing you again soon.
Overall, my stay was okay. My biggest concern was that there be grass and space to walk my dog, which there was. It would have been really great if there had been an enclosed area to let him run off-leash (they have the space on the back lawn). The staff was pleasant, and the breakfast was convenient. Make sure to ask for the hours that the breakfast […] is served--I missed out because the weekday and weekend hours are different. Things I would change? NO charge for pets, especially if there is no damage. And if you are renovating, do you really have to start pounding and laying carpet in a room next to one that is occupied by a guest, at 8 AM? (I know it was carpet by the noise that was made, AND it was on the wall right behind my bed. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you so much for your feedback. We are proud to be a very pet friendly hotel. We understand that 4 legged family members often travel with the family. I am so sorry about the construction starting early. That is not acceptable. I have forwarded that to our operations team. Again – I’m really sorry.
"Hotel is going through an upgrade"
Room was ok, but the carpeting was being changed on the floor in the hallways. Refrigerator was broken, but was changed quickly. Front desk was very responsive to any issues.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites I’m glad to hear you found our team very responsive. We are very excited about the refresh of our hotel. Our lobby is complete… and we are just finishing up the hallways with new carpet and elevator landings with title. Thank you for your patience with us as we make these exciting upgrades. We look forward to seeing you again soon.
"Easy to get around from here."
Shuttle bus service very helpful so as not to have to drive to town yourself. Service was great. Nice breakfast in a.m. Location close to most everything. Would stay there again if ever in the area.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites I’m so happy to read your comments. You are right – we really are close to everything. And, yes, our free parking and free shuttle make getting around a breeze. We look forward to seeing you again soon.
The only problem was there was no AC and we were told to cool down room we had to open window.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Janie, I’m so glad you enjoyed your stay with us. I have reported the air conditioning comment to our operations team. I’m really sorry about that. We are going to certainly look into it. We hope to see you again soon.
It was comfortable and the staff could not have been more helpful I especially liked the van service to the nearby shopping area.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Martha, thank you so much for taking the time to give us your feedback. We are so glad you enjoyed your stay and found our staff so hospitable. We really have a great team here… and it shows. I will be sure to pass your comments on… especially to our shuttle drivers… and they work so hard to get all our guests around.
I was impressed by the kindness of the staff.. I was not feeling well the last day I was there, and it was so convenient to have the shuttle take me down to a drugstore where I could buy some cold medicine. He even waited for me to omplete my purchase. I think the breakfasts are excellent, but I would suggest more fruit such as bananas for the cereal. […] The waffles were great. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you so much for your comments. Our shuttle drivers are the best!! They really care about our guests… and it shows… I will be sure to forward your comments to the team. We look forward to seeing you again soon.
"Excellent all around"
We had asked for a quiet room and got exactly that on the 7th floor. We got there right before they switched off the AC, so our room was very comfortable. Mattress was just the right firmness, Box spring was a bit too high - someone short could have had troulble climbing up on the bed. Breakfast was outstanding , only thing missing were instant oatmeal […] packets. The selection started with a waffle station, then a fridge with yogurt, milk and 3 dried cereals, apples, oranges, toast, varied mini muffins, and 3 hot dishes: sausage/bacon, sauteed potatoes with onions and peppers - done just right and finally the eggs. Coffee station was good with OJ,cranberry, apple juices. One time the juices tasted diluted - probably were running out. And there was good coffee available in the lobby throughout the day, I mentioned that the coffee there was old, and the person behind the counter immediately made a fresh pot - a nice touch at the end of a tiring day.Overall a relaxing place to stay , aboutt 30 minutes real time from middle of NW Washington.The only thing that would make it better is if I could get a discounted rate - plan to be back in a month. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you so much for taking the time to give us your feedback. I’m so happy to hear you enjoyed your stay with us and will be returning to stay again – that’s the biggest compliment you can pay a hotel as it really shows how much you enjoyed your stay. We have a great team here – and I’m so glad you noticed that they really do go the extra mile for each and every guest.
"I would stay here again."
I enjoyed my stay. The room was comfortable and clean. Hotel service was excellent and staff very accommodating. The only negative was the lack of restaurants within walking distance. The onsite restaurant offered a good free breakfast, but no evening meal other than that which could be ordered from the bar.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Jean, thank you so much for taking the time to give us your feedback. We are so glad to hear you enjoyed your stay with us. With so many great hotels just a few miles away, we do have little need for a restaurant in the hotel. That said, because from time to time our guests do ask for something – we added lite fare with our casual dining room Callaway’s.
It was satisfactoryGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thanks you so much for taking the time to give us your feedback. We work hard to offer great guest service at a reasonable rate for guests coming to the Washington, DC area. We hope to see you again soon.
The room was spacious and clean. The breakfast was delicious, with both hot and cold food. The staff was friendly. The location was great for visiting the LDS temple. Wonderful stay!Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you so much for your kind words! Fantastic - what a great word to describe us. We are truly humbled by your compliment. We are so glad you enjoyed our hotel and found the staff so friendly. We look forward to seeing you here again soon.
I like staying at this hotel causes the room are nice and the breakfeast is real good.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Timothy, I’m so glad you like our hotel and found the rooms nice and the breakfast really good. Guests just love our hot breakfast buffet. We look forward to seeing you again soon.
My wife and I had a very pleasant three night stay. We found every aspect of the hotel to be excellent.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you so much for your feedback! I’m so glad you and your wide enjoyed your stay with us. We never get tired of reading about how much our guests enjoy their stays with us. That’s what it’s all about – making our guests happy. We look forward to seeing you here again soon.
"best pet friendly hotel"
whenever we travel with our dog, Best Western is always out 1st choice.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thanks for your kind words!! We really do understand that pets are part of the family. Any hotel can “allow” dogs… we actually treat them like the guests they are.
"I like this hotel for business in Rockville"
Have stayed here many times...always a good value. They have recently started updating which is nice. Staff/Management is great. Will stay again....probably not a three star...more like three and half. Free parking and internet...great for road warriors.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you for taking the time to give us your feedback. We are very lucky to have a great team here – and I’m glad you noticed how great they are. You are right; we are the perfect hotel for road warriors. We have many corporate travelers that stay with us again and again as we know what it takes to keep the true road warrior happy and productive.
Very good. Will always remember the good experience. Very quiet!Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you so much for taking the time to rate our hotel! We are so glad you had a memorable experience! 5 out of 5 stars! Wow! That’s great! I’m so glad you enjoyed your stay with us. We look forward to seeing you back again soon.
"Got what I paid for"
Convenient location, friendly staff, clean room.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you so much for taking the time to rate our hotel! I’m so glad you liked our location friendly staff and clean rooms. We see you ranked us with a 4 out of 5 stars.. That’s great. We look forward to earning that last star on your next stay.
Overall this is a very nice hotel for the price. The only issue is the air conditioning - you can either set it to "heat" or "cool" or "off" but you can't regulate how much it heats or cools. Other than that it was a very comfortable room, nice gym, nice breakfast and a very accomodating staff.Genuine Hotels.com guest review
Very clean and comfortable, if in DC near 270 this is the place, good breakfast, good overall.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you for giving us your feedback. Yes, many of our guests love the fact that we are right off the highway and easy to get to ... and when it's time to go home -- easy to head back. We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on social media: Facebook, please like us at /BestWesternPlusRockville and on twitter follow us at /BWRockville. Also check out our Facebook page for our specials for added savings! Ron Wallach Director of Sales
Good hot breakfast for the price and quality - we would go back!Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites You hit the nail on the head… we work hard to provide a great value for our guests… and everyone loves our free breakfast… look forward to seeing you back with us soon.
"Loved my stay here."
I was a little concerned about the distance to get in to D.C. at first, but the free shuttle service made it easy to get to the metro station, and from there it was only a short ride away. The staff were all wonderful, check-in and check-out was fast and easy, the shuttle drivers had great local knowledge and gave us some great tips on how to get around […] and where to go. The room looked like it was fairly recently renovated, housekeeping did a good job, it was always clean. Comfy beds, and the fridge/microwave were useful. The only thing that wasn't in the room was an ironing board, but we were brought one when we asked the front desk. The free breakfast was a nice touch, and there was plenty of selection, though it did appear they made one giant batch of bacon/sausage and then reserved it over about three days, but I can't complain, it was nice to not have to worry about going and finding breakfast every day. Overall I'm really happy I saved some money and picked this hotel. My stay here was wonderful. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thanks for your great feedback. You are far from the first person to think we look farther from DC than we are. Combine our free parking, free shuttle to metro and the metro that goes right into the city – gives us a great location. I’m so glad you enjoyed our guest rooms and our famous breakfast buffet… that’s included!
Beakfast should have more healthy foods...Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thanks so much for your feedback. Actually we do have many healthy items on our free breakfast buffet. That said – we will look into being sure they are front and center. With so many items – it’s sometimes easy to miss the fresh fruit, yogurt, wheat bread, oatmeal and other items.
"Good Hotel with Freindly staff!!!"
The hotel is located close to the Metro station (2miles-10mins) and about 45 ride on the weekends to Metro center. Free breakfast was a boon!!!! I spent quality time with my family and they were very satisfied. I would visit the same hotel again!!!!Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you so much for your kind words! You are right between or free shuttle and metro many people think of us as their preferred DC hotel. We look forward to seeing you again!
Pulling up did not expect this place to be as nice as it was!! Staff was very helpful, it was clean, and new! And the breakfast every morning was fantastic! I will stay here on all my trips to DC!Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Kyle, I can’t tell you how many times a day I hear that! But I never get tired of that phrase. Best Western has change a lot over the last few years. We now offer three tiers… we call them descriptors… Best Western, Best Western Plus, and Best Western Premier. Being a plus we offer additional amenities for those travelers that are looking for more, without a high price tag. You are right – we have a fantastic breakfast… and it’s included! We hoe to see you again soon, Kyle.
"nice and cozy"
Friendly staffGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thanks for the comment! I can’t tell you how proud (and lucky) we are to have such a great team! I will pass on your comments to the team.
"very affordable and convenient"
Surprised, clean newly remodeled and friendly staff. Restaurant has limited menu but the hot breakfast that's included was very good. For DC, excellent bargain close to interstate and easy drive to restaurants.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites I’m glad you like the fresh new look of our lobby. We’ve gotten a lot of great feedback on it. You are right – we are just a quick drive to numerous restaurants – but you don’t even have to drive – our free shuttle runs to three major areas with drop offs to countless restaurants, shopping and entertainment options. We hope to see you again soon.
"Not close to anything but the shuttle was good"
Everthing was very good except the location was not near anything walkable. The shuttle was a good option but once I learned about the Mediterranean Deli 2 blocks away, I was much happierGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you so much for taking the time to rate our hotel! 4 out of 5 stars.. That’s great. I’m so glad you enjoyed your stay with us. We look forward to earning that last star on your next stay. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.
"Convenient to highway. Good for a few nights."
The bed was comfortable but the carpet seemed old. Overall the room was clean but always disturbing to see strands of hair stuck to the door! Breakfast was adequate. The exterior landscaping was a disaster, dead trees and nothing appealing. Great to be so close to the highway and only a 5-10 ride to the metro.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites AC, thank you for giving us your feedback. We will be soon starting our refresh of our guest rooms. I agree with you in regards to some of the trees. We lost 12 trees in a recent thunderstorm. We are waiting to see if some of them can be saved. I have forwarded your other comments to our housekeeping team for correction. That said – I’m glad you enjoyed our hotel for your brief stay in the area.
"Convenient to Metro and Highway"
We were very pleased with the hotel considering the reasonable costs. Having a small suite rather than just a room was a plus. The hotel shuttle to the subway was prompt and the trip was relatively short. The breakfasts were nice. We found the staff to be quite helpful.Genuine Expedia guest review
Response by Best Western Plus Rockville Hotel & Suites First – that is a great tip for fellow travelers… For just twenty to thiry dollars more – it’s a great upgrade – especially for those traveling with kids. I will pass you kind words on to our staff.
The staff is quite courteous and helpful. My only complaint is that all the pillows are stuffed with feathers and I am highly allergic. When I asked for a hypoallergenic pillow they did not have any. I cannot imagine that I am the only guest who has this type of allergy.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you so much for taking the time to give us your feedback. I’m so glad you enjoyed your stay and found our team courteous and helpful. We really do have a great team here. Oddly enough, we do not have requests for feather-free pillows. That said, I have forwarded your comment to the operations team for immediate review as I can certainly understand how this allergy can adversely affect your stay. Please contact me personally a few days before your stay and I will see to it that we have feather free pillows for you. Ron Wallach
"High quality and reasonable price"
Everything about the room was excellent. My quibbles come in the frequency of the shuttle buses to the Metro stop (only once hourly) and they had trouble keeping the waffle machines working.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites I’m so glad to hear you found our hotel to give great value for the money. We hear that a lot from our guests. We run our free shuttle to the metro once an hour to give flexibility to run the shuttle to the many nearby shopping, dining and entertainment options in the immediate area. I’m so sorry to hear there was an issue with our waffle machine during your stay – as it’s a very popular item – especially with kids.
I enjoyed my stay. he hotel is right off I-270 but nothing else is in the vicinity's walking distance. My only criticism is that although the parking lot surrounds the hotel, the only entrance after 10:00PM is through the front lobby on the 1st floor. Being on a hill, the outside pool and side parking access is actually on he 2nd floor. During the day, […] that entrance was convenient for a quick jaunt up the stairs to my room on the 3rd floor that was only feet away. However, once the pool was closed at 10:00 PM, that entrance was locked. A room key reader had been deactivated. The only entrance was to walk to the front lobby entrance and proceed to the opposite end of the building for the only staircase from the 1st to 3rd floor. My wife has a fear of elevators and will not take them. I pointed this out to 2 desk clerks and neither could think beyond the door being closed once the pool is closed. The pool has a separate locked gate that is not dependent on locking this door to prevent access after hours. The result is that at least 1/2 of the parking lot is not used and I had to carry my luggage the full length of the hotel and back to a car that was parked outside of view from my room. Read moreGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites I ‘m so glad you enjoyed your stay with us. I read your one criticism and wanted to be sure to give you not just a response but a suggestion for your next stay. To be frank, the door is locked at night for security reasons. I understand not using an elevator can be a challenge. I’m sorry you had to walk around the building and sorry the front desk could not give you a better suggestion for you. We have suites on the second floor and they are only $30 more. While a low floor is a request we take requests very seriously and you may request the second floor. There is a back stairwell that goes right to the meeting space pre-function area to the left of the lobby. My name is Ron, in the sales office. Feel free to reach out to me if you have any questions after making a reservation.
"Convenient for F. Scott Fitzgerald Theater"
We were in the hotel only overnight and for breakfast each day. The room was comfortable and breakfast quite good -- very good for the price (free).Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites Glad you enjoyed your stay with us... free... sounds like you got more than your money's worth. :) I"m guessing you staying on Best Western Reward points -- it's a great program and those points really add up quick. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.
Great location! Staff was very helpful. The room was clean and quiet.Genuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites We will pass along your words to our team. We are very proud of our team... and glad you enjoyed your stay with us. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.
"Responsible pet owners this is for you"
Extremely clean facility in and out with amazingly comfortable beds. Tired of traveling in flea bag hotels because you have fido? No more- much better than the options south of Washington . Also real breakfast , plenty of walking space in office park that is well maintained and no pet waste. Please no irresponsible pet owners! This place is greatGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites MaryAnne - thank you so much for that kind review. There are so many places that don't take pets in the area... not us. We get so many kind letters from responsible pet owners thanking us for being so pet friendly. We are a VERY family friendly hotel... and we fully understand that some family members are 4 legged.. and we welcome them. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.
"Nice hotel and great experience."
Good all around.............aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaathat's allGenuine Expedia guest review
Response by Best Western Plus Rockville Hotel & Suites Thank you for your kind words... we are so glad you enjoyed your stay with ussssssssssssssssssssssssssssssssssssssss. :) If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville.
GreatGenuine Hotels.com guest review
Response by Best Western Plus Rockville Hotel & Suites I believe your world’s shortest review really does say it all. We are so glad you enjoyed your stay with us! We look forward to seeing you here again soon.
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