Nice family oriented all inclusive hotel. Beach is very nice. Dinner buffet at Arrecifes was very good but we didn't have many choices for dinner at other places. Reservations had to be made very early on that same day.Genuine Expedia guest review
"Oasis Talum, extremely dissapointed will never use"
The moment we registered into the hotel we were informed that we had limited access to the facility. We were only allowed to eat in one restaurant and the buffet area. We ordered a cup of coffee and the waitress charges us $30.00 US for the coffee. I ordered a glas of wine and was charged for a bottle. The plumbing in our room was broken and the repair […] was poorly done, because we a water drip in the sink. The toilet and water smelled like sulfer, it was very difficult to stay in the room with the window closed. We had no hot water in the morning and when we did have water it was slightly warm. We were so dissapointed on the reception staff, they were very arrogant and they made extra effort to make sure we would not cross over to the "grand" section. I will nevery use this facility again! Read moreGenuine Expedia guest review
"Great stay in Tulum, Mexico!"
My family and I recently stayed at the all-inclusive Oasis Tulum for the first time. And, I can say we had a great time. The hotel is located on a beautiful, soft sandy beach. The food was delicious and the nightly shows were really quite entertaining. The pool area is really nice. Our room was clean and comfortable, but a little tired. New towels are […] definitely in order. Also, WI-FI needs to be upgraded. However, the staff and service are outstanding. Each day we were greeted with happy smiles. There are a few people I'd like to really acknowledge for their great service: Emmanuel, our waiter in the Arrecifes Terraza; Guillermo at the pool bar; our waiter Manuel in the Mexican restaurant, Sarape; Irma in housekeeping; Tiburcio and Mariscena in Sarape; Ronaldo in the Italian buffet and Hector and Ricardo in entertainment. Our time in Tulum was too short! We definitely want to come back! Read moreGenuine Expedia guest review
Rooms need updating...Floors are too slippery....staff nice but unknowledgable about basic information regarding resort..Excluding guess from open bar areas and the coffee shop is disappointing.Genuine Expedia guest review
"Beautiful setting, delicious meals..."
Great place to vacation. Rented a car at the Cancun airport for trips to the tulum and Chechen itza ruins and cenotes...wonderful. highly recommend this resort and location.Genuine Expedia guest review
Check-in was bad, room not ready in time and nobody showed us to the room. Once in the room, no towels. Had to call twice to get towels and then an abundance of towels just kept coming every day but no washcloth/hand-towels.Overall the place was OK, beach was rough & rocky. Great dive shop on premisses but not great diving in the area. They charge extra […] for internet access and the cost of cigs. at the gift shop was outrageous. Read moreGenuine Expedia guest review
"LOVED the staff!!"
We would definitely stay at the Oasis Tulum ONLY because the staff was so AWESOME. The water heater didn't work very well, so we didn't always have hot showers. The refrigerator barely worked, so our food/water really were not cold. There were many Italian sporting speedos. But those three things aside, our stay was incredible. The beach was beautiful. […] The staff could not have been more friendly and fun. Hector & Ben made sure we had fun every day we hung at the pool. Joel, who ran the snorkeling/diving stand was incredibly helpful and super nice. The staff at the buffet worked so hard and made us feel at home. Read moreGenuine Expedia guest review
We were deciding between two resorts. Our final decision was the fact that Oasis Tulum had a sushi bar. However, it turns out, that sushi bar is closed part of the year. We also did not realize there was a separate part of the hotel: "The Grand Oasis." We made friends with some people who were staying on the Grand side. One evening we walked up to one […] of theirs bars. The bartenders ignored us for quite some time (we had no idea we weren't allowed to order from their bars), and when they finally acknowledged us and we asked for a cup of coffee, we were told 1) they didn't have coffee (which was fine) 2) that we needed to leave - we didn't have the right wristband. Had they simply explained the situation, it wouldn't have been so bad, however, the bartenders were very condescending and rude. The saving grace was the hotel staff on the Oasis Tulum side. Everyone was very pleasant and anxious to make sure we enjoyed ourselves. Read moreGenuine Expedia guest review
"Nice hotel-all basic vacation needs, all inclusive"
Our last minute get away; theme was reconnecting with my teenager before school started! The hotel is initimate, clean, close to the beach, a number of pools to choose from, & the all inclusive package was a plus! The staff & service was always accomadating to our needs! Great choice, would not mind visiting again & will recommend.Genuine Expedia guest review
"the beach was outside our door."
we had a wonderful time the staff was very helpful and polite . the food was delicious and plentiful.Genuine Expedia guest review
"Run down Resort on beautiful beach"
Badly ran resort. Extremely short staff. Only 1 restaurant and 1 snack bar opened for lunch. Room smell horribly. But the resort has one of the most beautiful beach.Genuine Hotels.com guest review
"Bad Hotel on Beautiful Beach"
The Oasis resorts will need some major changes otherwise it will run out of business. Located on one of the most beautiful beach of Akumal, however the hotel is understaff. Rooms are badly smelled. Only snack and 1 restaurant are open for lunch (no lunch buffet). The whole resorts have 2 cappucino machine, 1 in the italian hotel which open at 12:30 […] noon, 1 self served, both are broken during our stay. No Free Wifi even in the lobby area. Read moreGenuine Hotels.com guest review
"Website is nothing like the real resort"
The whole place smells bad, the services that they promise are simply not available: sorry it is not working today, oh we don't have that, maybe tomorrow we will have it...Genuine Expedia guest review
"My summer vacation"
Oasis Tulum All Inclusive is very dishonest. When we booked a week vacation with them this summer, we saw beautiful photos from their Bar, lobby, and restaurants. However, those photos were not from the Oasis Tulum All Inclusive, but from the Grand Oasis Tulum, which is another all-inclusive hotel next door probably from the same owner/corporation. […] Besides that, not everything is all inclusive as they claimed there is because there is a limitation of food. For example, we only could have four bottles of water per day in our room and on top of that, the service is poor. In addition to that, they claimed that they have a night club, which is really a theater full of chairs with plain music, and a big screen. Since there was nothing else to do at night, we went there a few nights, but who ever came to the club would leave at the same time because it was so boring. Read moreGenuine Expedia guest review
"Good value, nothing fancy"
We have stayed at several hotels in the mayan riviera. The Oasis Tulum is smaller than most and not at all fancy but overall a good value. The food is about average for an all inclusive resort. The beach is it's best feature. Nice floury sand, lots of space and a pretty good snorkeling reef right off the beach. There are some close coral/rock areas […] for kids or those who don't want to swim out farther and a large more lively reef about 200 yards off shore. Hardly anyone bothers to go out there so the coral it is not too trampled and you pretty much have the whole area to yourself. However, they do offer free snorkeling tours out there 3 times a day if you prefer to go in a group. There is a smallish pool right on the beach which is nice if you like to go back and forth often between the beach/pool and also a larger pool inland that has a swim up sushi bar. Both the pools and ocean water were very warm--probably 90 degrees! If you want a more luxury experience, you can upgrade to the neighboring Grand (either entirely or by the day) but the pool areas don't seem as kid friendly (we have a 5 year old). We visited during the summer and although the room AC was fine, the inside dining areas weren't really cooled at all and the outside areas didn't get much of a breeze. This is one area where the Grand was much better. Their outside eating areas had a better view and were positioned to get ocean breezes. The shows were pretty decent--theater was shared with the Grand. Read moreGenuine Expedia guest review
Good Side: Food was Ok, Place is extremely nice (especialy the beach), Bar Tenders are a good service Bad Side: Bell Boys not friendly at all, Manager doesnt care what she gives to her clients (How we started: Now our room did not have ANY curtains on the restroom and the two room windows doesnt even have the right size of curtains so you can see everything […] inside the room and especially the shower. You can spot a person taking a shower from a pretty revelant distance from the shower window. We would report this problem and would say "Were gonna fix it" But NEVER DID! (Room No.1401) Read moreGenuine Expedia guest review
Didnt like it at all. Expedua shoudn't even have it as na options for all inclusive resort becausr it isn't oneGenuine Expedia guest review
THERE ARE 2 HOTELS, GRAN OASIS TULUM, AND OASIS TULUM. THEY SALE THE WORST HOTEL OASIS TULUM USING THE PICTURES FROM THE GRAN OASIS TULUM WHICH IS BETTER. DISAPPOINTED. NO AIR CONDITION IN THE RESTAURANTS. NOT THE BEST ATTENTION.Genuine Expedia guest review
First visit to Maya Riviera. Nice place, friendly staff, amazing nature, hotel territory and sea.Genuine Expedia guest review
"Perfect vacation spot"
We had an amazing time at the Oasis Tulum. The location is private, clean, and so beautiful. You really feel like you're in paradise. The sounds of ocean and exotic birds were so relaxing. We didn't want to leave. The food was great. We ate at Arrecifes for breakfast, lunch, and dinner. There's a wide variety of food and it was very fresh. We also […] ate at Sarape which serves authentic Mexican food and had a live Mariachi band. The band was great. The staff is kind, friendly, and fun. They were always ready to assist and in certain cases went above and beyond the call. We were amazed at how hard the staff worked to keep the hotel and surrounding grounds clean. Thank you Angel, Oscar, and Juan from the front desk. Thank you Angel from Oasis Plus. Thank you Emmanuel from Arrecifes. Thank you Miguel and Angeles from the beach bar. You all are amazing hard working people. We went on the Mayan Adventure tour and which was excellent. Our guide Demitri aka Demi was great. He has a way of making a bunch of strangers feel comfortable with each other and just have a good time. Demi is knowledgeable, fun, and so kind. If you can ask for Demi, you'll laugh all day. He really took care of our group and checked on our members several times through the tour. The location was beautiful and filled with amazing sights. Bring a camera that can take under water pictures, you don't want to miss the wonders under the sea. Thank you Charlie from Olympus for recommending this tour. Read moreGenuine Expedia guest review
My boyfriend and I had a great time! The tour to Coba was amazing! And snorkling off the beach there at the hotel was awsome! Food and entertainment was wonderful. Would recommend Oasis Tulum to everyone! Thank you for comfort and friendly stay at Oasis Tulum.Genuine Expedia guest review
"Great family resort"
Everyone was very friendly. Good mexican food and italian food. Great snorkeling right outside the resort. Beaches were great.Genuine Expedia guest review
"Five Star Week"
We just spent a week at Oasis Tulum (not the Grand side) for a family "girl's holiday." It was incredible! No hassles or lack of amenities at all (and I came prepared for them). Lovely big oceanfront rooms. The only thing I would have wished for was a rug at the door for brushing off sand. Service staff were friendly & accommodating, and the activities […] staff (notably Hector, Pepe, and Domina the dance instructor) were delightful. The beach and reef are everything they say and more. May have been a slow week but never once did we have trouble finding a place to lay at the beach or pools--and we didn't once get there before 10 AM to stake our claim :-). Just sitting on the beach, watching the sea, was restful and rejuvenating. Bartenders Carlos, Ricardo, and Reynaldo were charming. Would have been nice had the pool bars stayed "officially" open past 5 PM, but a sense of humor, charm, and tipping U.S. $1 or so per drink (and please do tip, staff work hard) went a long way (Gracias, Ricardo!). Quality and generosity of drinks and food was great. Buffet had many choices available for all meals and the food was tasty with a yummy assortment of pastries, breads, and fresh fruits at all meals. Sushi bar at the activity pool was great--I recommend the octopus ceviche and vegetarian roll (cone). Dos Lunas (Italian) was magnificent. Serape (Mexican) had a marvelous ambiance. I was not terribly impressed by the Brazilian, but others were. Don't miss the fire show on the beach! Read moreGenuine Expedia guest review
"Excellent value for the area."
All of the hotel staff were friendly and tried to assist any way they could. Wonderful beach, nice swimming pools. And lots of towels, with no hassle! The location was great as a starting point for day trips like the ruins. The food was fine with plenty of variety. (If you couldn't find something to your liking at the buffet, you shouldn't be traveling.) […] This hotel was very good for a fairly modest price. Read moreGenuine Expedia guest review
"Amazing Staff & Service with A BEAUTIFUL BEACH!"
I was greeted with a smile, catered to, and was kept satisfied by an amazing staff, amazing food, and a quiet comfortable bed. We met friends forever, including members of the staff, and would definitely return to Oasis Grande. This resort was large but quaint and offered plenty to do, a wide variety of delicious foods, an incredible spa where I indulged […] in the Chocolate Massage! Plus- had secret quiet spots where you can get away from everything or everybody. I cannot say enough about the staff! Thank you Roberto, Rai, Antonio, Manuel, Orlando, Leisy, Simona, and everyone else at Oasis Tulum! See you soon!! Read moreGenuine Expedia guest review
Our experience was just short of amazing. Aside from being shorted the benefits of the full resort, we managed to go snorkeling on the beach wherein pools of different types of fish approach you when you feed them oatmeal, drank all day and night (be sure to order a caipirinha), spent most of the day tanning on the beach, traveled to the Tulum Ruins, […] which are just 20 mins away, traveled to Playa Del Carmen which is about 30 mins away, attended the nightly shows, which I should mention could be IMPROVED by hiring an MC, and gazed at the stars at night. It was an amazing resort, although slightly misleading. From the reservation, you're led to believe that you have access to the entire resort, but it's actually broken up into 3 sections, in which you only have access to yours. Regardless though, your portion of the resort is sufficient enough to have an amazing time. The staff is super friendly, the food is great, the pool is beautiful and the beach is amazing. Read moreGenuine Expedia guest review
"grand oasis tulum is a sleeper."
has a modern sleek style. if you want all the amenities book the "grand" oasis or anything the word "grand". has a european spa hotel feel. we loved the tranquility and lack of crowds and noise.Genuine Expedia guest review
"Nice place for people who like privacy"
Nice hotel to stay at. The food was very good. Beautiful amenities. Old pipes: the toilet would not flush, the shower was leaking. They took care of it, but still we had to change the room. They have stairs without rails. I fell down on the day of departure. Was very unhappy about it. Otherwise the vacation was good.Genuine Expedia guest review
"Good hotel with bad customer service"
We more or less enjoyed our stay for the value but the customer service was terrible.Genuine Hotels.com guest review
"Could have been awesome..."
On check in, the hotel was overbooked and they had to move us to a sister property for 2 days. They did compensate us for this, but it was still a pain. After returning to our room 2 days later, the power went out for about 3 hours in the evening, naturally right as the wife was drying her hair for dinner. On the plus side, the property was beautiful […] and well kept, the staff very friendly and attentive, and the all-inclusive buffet and drinks were good, above average for this type of vacation, but certainly not great. After the above mentioned problems the first few days, the rest of our stay was great, and exceeded our expectations. I would probably go back, hoping that our first few days were an aberation, unless other travellers report similar problems. Read moreGenuine Expedia guest review
This was our 2nd stay here purely because of the beautiful stretch of beach that it is on. We arrived for our stay and were told they didn't have a room for us. They offered to move us to their hotel in Cancun and upgrade, etc. We were furious since we have no desire to go to Cancun and specifically go to Akumal as we have done for years. After repeatedly […] telling them we had no interest in going to Cancun, they told us to call Expedia and have them deal with finding us another place. After waiting in the lobby for 2 hours they suddenly had a room. I have no idea if Expedia said something to them or what. The 2nd person we dealt with was was more helpful than the first. The staff here is full of nice people, but this hotel has a reputation of doing this and it is unacceptable. I don't know why they are so mismanaged. This was our last stay here. Read moreGenuine Expedia guest review
"Good for the price"
We have only been to Riu, Palace, and Iberostar resorts before so we were going into thid vacation knowing we would be disappointed. The property and hotel itself is beautiful. Our only complaints were our room smelled like a sewer, and the air conditioning did not work. The room was not stocked with drinks and room service is extra money. However, […] the room was very clean. Also, the staff were so nice and hardworking but they were completely understaffed. We felt so bad for all of the bartenders and waitresses/waiters, alot of times it was 1 waiter to 20 guests. The food was very good for being a 3 star resort. Read moreGenuine Expedia guest review
It was an awful experience. The main problem that owners do not say truth about this hotel. We were in this hotel seven years ago with our friends. It was small,cozy, and very nice hotel. We went there again this January 2013. When we arrived - we figured out that new owners changed everything and do not clearly tell you on their web (or on Expedia […] web site as well) that it is actually 2 hotels now. You book the room in the hotel with many restaurants, amenities but when you arrive you know that you can use less then half of restaurants and amenities. To use all of those you have to pay a significant upgrade fee (IF it is available) and you become a Grand Oasis Hotel guest (vs. just Oasis Hotel). For regular guests - the choice of drinks are awful. You can not drink that stuff strait and even in cocktails you feel the taste of cheap spirit. We stayed in Mexico many-many times in a different hotels - I never could imagine that even cheap hotel in Mexico may have such awful tequila. Once in the buffet I got a piece of spoiled butter. Thanks G-d I noticed that the butter is black and did not eat it. It was ALWAYS a shortage of chaise-lounges. For 3-4 days there were no towels - their laundry was broken. Food is so-so. SO, GRAND Oasis - is probably a 3 star hotel. If you are in regular OASIS - it is a 2-star hotel at most. Don't spoil your vacation there Read moreGenuine Expedia guest review
The staff was rude and all of the amenities that were suppose to be all inclusive was not. Very disappointed.Genuine Expedia guest review
"Great resort for kids and family"
The staff was amazing super helpfully and went our of their way to please us The only small downside is availability of lounge chairs in beach and pool areas so you need to stake them out early. The main entrance club house pool has always pool beds and lounges available. The food is all different and too much so handle so diet before you come We all […] loved it 4 adults and 2 kids Read moreGenuine Expedia guest review
"Overall a very nice place!"
Grounds and facilities are well kept. The beach is lovely - water is clear and the reef offers nice snorkeling. Buffet is great! The Mexican restaurant is good, but the Italian restaurant was a bit lacking in ambiance and food quality. Overall a very nice place to stay. This was our fourth time in Mexico and Oasis is now my favorite so far. Other places […] were too big and impersonal. Oasis was just right! Read moreGenuine Expedia guest review
"Different Strokes for Different Folks"
The Hoity toity and snobs will not like this resort. If however you are middle class and enjoy a reasonably priced fun resort then the Oasis could be for you. My wife and I had a very pleasurable week at the Oasis Tulum. We met many very nice down to earth guests and made some good friends. The staff was friendly and helpful and the building part of […] the resort was maintained quite well. On a negative side the beach was in dire need of trash pick up. We actually picked up some of the flotsam and jetsom, a job that one of their staff should have done twice a day. We saw a staff member clean the beach by burying a plastic lid in the sand. When you visit paradise you don't want to see "Big Slurpy" cups and arm rests from automobiles on the beach. The food was very average but I can live with that since the resort price was so low. I never went hungry and my thirst was always quenched. Their bartenders were efficient and very friendly. Although we had no problem we met MANY people who were told the resort was overbooked and were offered transfers to a sister resort in Cancun. When these people protested the resort some how found them rooms. Although the staff was great the mangement left alot to be desired. The social staff worked very hard to entertain guest and get them involved without being pushy. I definitely would go to this resort again. NOTE: MOST OF THE STAFF RECEIVES NO HOURLY PAY AND DEPENDS TOTALLY ON YOUR TIPS. Read moreGenuine Expedia guest review
"Exceeded our expectations!"
After reading some of the reviews, I was nervous about booking at the Oasis Tulum, but the hotel, staff and food exceeded our expectations! We booked a garden room and were given an upgrade to an ocean view room without even asking. The room was a little outdated, but very large, clean and comfortable. We even had a full sized kitchen which we did not […] need since we booked the all-inclusive. The food was very good with lots of variety, although there are only 2 restaurants besides the buffet, so I could see that it would get a little boring if staying longer than 1 week. We only had lunch at the resort once because we rented a car for the week and spent quite a bit of time in the mornings and early afternoons sight-seeing and visiting different towns along the coast, which I highly recommend! The staff was exceptional...always smiling and saying hello, and ready to help with anything that was asked of them. My only two complaints are that the bars kept running out of red wine in the evenings, however, most of the time we were able to find some at one of the restaurants, and there was very little entertainment in the evenings after dinner. They had some small shows which started late (9:30 and we were always exhausted from our busy day), and the disco, which we went to once, only had 4 other people in it. We went into Playa del Carmen when we wanted some nightlife. Other than that, I would recommend this hotel and we would definitely return! Read moreGenuine Expedia guest review
"Please read - realistic pros and cons"
The resort was nice overall. The concierge was helpful, but the front desk was useless. We had a few issues at check-in, and they were not apologetic or helpful resolving issues. The buffet breakfast was delicious, lunch and dinner were mediocre. The two restaurants' food was very good. There were only one or two waiters in each restaurant, so the […] service was very slow. We were there for about two hours each night. The snack bars have delicious food. The pools and beach were very clean. Get your pool chairs early because people start saving them the night before. There are enough pools that there's something for everyone. The activities at excellent. Many fish right off the beach. Drinks were decent. Not all the bartenders are familiar with drinks that aren't on the menu, but they do have a good selection. Some bartenders were very slow to acknowledge you if you didn't tip them, which is not required. Maid service was good, but they often didn't clean our room until the mid-afternoon. The showers are not very hot. The hair dryer would kill the power at times. The water pressure was very iffy. There are movies every night. There are shows in the theatre and on the beach. We loved the quiz show that started before the main show. If you win the quiz game, you get wine. All 3 couples had fun. Some issues, but if you don't expect much from the customer service or buffet. Don't expect anything to be quickly resolved. Just enjoy the guacamole and pool. Read moreGenuine Expedia guest review
"Not a good experience"
A group of eight booked this hotel due to the extensive renovations promised by Oasis Hotels and the promise of a free upgrade to the Grand Tulum. The renovations are minimal at best and the upgrade never happened. As a result we only spent one night here before moving to the Oasis Viva in Cancun. We wanted to enjoy the snorkeling and beach at Akumal, […] but could not tolerate the poor conditions of the "resort" nor the lies told. We have no complaints regarding the Viva as that proved an adequate substitute. If you book the Grand I'd say you could enjoy a stay for a few days, but do NOT book the Tulum. Read moreGenuine Expedia guest review
Where do I begin...at check in not one person at that front desk would deal with a single customer through to the end. They would start waiting on you then move to another person before finishing with you. Could only give us one room key as there weren't enough. FINALLY get a key to a room only to find when we get to our room and swipe the key there […] is ANOTHER persons things in the room, so they gave us another room only to have yet another couple in it. Finally get us a room and we walked in and said we booked a king bed (well apparently their KING is two doubles pushed together) Had a patio with no loungers on it. Front desk told us our beach towels would be in our rooms, but they weren't. Went to pool after getting settled and there were NO chairs or loungers around pool. CONCRETE!!!! Next day went to get a shower and the water was ice cold. Let it run for a good twenty minutes and it was STILL COLD. Decided right then and there that we were leaving. Again as we were checking out not one person at the front desk worked with us personally it what a mixture of people. As we were leaving met another family that booked 3 rooms only for them to arrive and they had no rooms for them!! Needless to say they were leaving to. This was supposed to be our Honeymoon! We have never in all our lives been to such a disorganized place of bussiness. It pains us to write this cause I'm not the type that knit picks but even for us this place was a disaster. Read moreGenuine Expedia guest review
"Could be better"
Nice place, but service could be much better. Not enough beach chairs. In order to get one, you have to get up at 5a.m. Beach towels are not always available, you have to catch them. Food is good in buffet and restaurant. Buffet does not have enough servers. They are working great, but they are not able to keep up with amount of people they have to […] serve. If you would not pay attention to all of this, you can get good vacation over all. Read moreGenuine Expedia guest review
the hotel was very nice you can see how they are trying to make it very nice only minor issues but nothing that couldn't be handled would go backGenuine Expedia guest review
"Cute resort with a lot of potential"
We were terrified by the reviews leading up to our vacation at Oasis Tulum and were pleasantly surprised overall. The beach is amazing and there is excellent snorkeling right outside. The hotel in general (both the grand Tulum and the Oasis Tulum) are very nice except for a few minor issues. Examples include leaky faucets, beach towels running out early […] and average food. However, we knew that the nightly rate we were paying was not going to get us the very best that Mexican luxury resorts have to offer and simply can not complain about these things the way some of the reviews have done. Our room (in Oasis Tulum) was very nice. It was clean, service was great and our room and beds were made daily. The staff generally were very friendly and helpful. We would strongly recommend carrying your own snorkeling gear and visiting neighboring beaches such as Playa Del Carmel and Tulum. The newer part of the resort is very chic and has a lot of potential, but it seems recently finished and a few finishing touches (such as hot water in small pools and jaccuzis) were not yet up and running. Overall a great vacation without any sewage smell or any of the other hellish stories mentioned in previous reviews, at least for us. Read moreGenuine Expedia guest review
"Front desk service was terrible; as was food"
Was told room would be ready at 3pm...at 4:30 I was finally walked to a room that was already occupied. Go back to the front desk and the staff seemed to think it was funny that I was angry. Food in the restaurant took almost an hour...was dry and tasteless.Genuine Hotels.com guest review
"Ups & Downs"
Our room was on the second floor, and housekeeper kept our room in great condition. He made towel animals for us every day, fixed the curtains, and added two bottles of water for us as well. Only one other room was given water from our group of 9 (4 rooms), and they do not stock it with beer and soda, as listed on their website. If you would like to […] use the safe, it's $4 a night. MAJOR down side - a couple had their room broken into TWICE. The first time the thief stole both iphone chargers and the girl's iphone. The second night one charger was returned, but the thief also left something else... in their toilet. They were on the first floor, so be careful. Another couple did not have their room cleaned for three days straight. The bar & restaurant choices are not as extensive as they make it out to be online, most require you to be upgraded to Grand. The buffet was the only option for breakfast, the dinner options were only the buffet, an Italian place, and a Mexican place. We were all please with the lunch choices, so mostly skipped breakfast and held out for those. As for the bars, there were two swim-ups connected to the main pool, a sports bar, and one near the beach. The beach was nice, but once you go in the water, expect rocks. Infinity pool is for upgraded use only. Entertainment staff was great – especially Fredy and David. The best bartender was Fernando, who seemed to be a very hard worker. They made the vacation a fun time. Read moreGenuine Expedia guest review
"Great for familiy."
Oasis Tulum has a great infraestructure, gorgeous beach, beatifull swiming pool, excelent food, every night has a live show, but... fail in baisc services like a towell availability, reception staff bring a poor service. I recommend because the new general manager has a commitmend to do a better quality of service and he is working hard to do that. Oasis […] Tulum has in the same space a Grand Oasis Tulum that is great, better drinks and services and may be will be better for travalers that like drink more that margueritas and piña coladas. Please use water shoes because tulum beach has a coral reef and could be dangerous swinng with no protection. Read moreGenuine Expedia guest review
front desk very unorganized, employees very nice but no body can make a decision. Rooms were under construction food was not good. I guess when they get done it will be nice. but needs lot of work.Genuine Expedia guest review
very good I love it.Definitely will visit again.Food was awesome.rooms very clean.The best beach ever.Frendly staff.We had a great time at Oasis Tulum.Genuine Expedia guest review
"Getting much better under new management."
This hotel is under new management and under new name - Oasis Tulum (old names: Grand Oasis, BeLive). New management is working very hard to fix all different issues this hotel had in the past. This is our 4th time in this hotel (name of hotel is changed again). Staff as always very friendly and working hard to make you vacation pleasant. We had several […] small issues with room (broken lights, mirror, etc.) but most of issues were fixed promptly once reported to reception (nothing serious). Food is excellent and nice selection of drinks. Hotel is still under renovation, so part of it closed, but it seems it will be very nice once renovation is completed. Cons: 1. Our request to get all rooms together was not accommodated even so it was sent several month in advance. 2. Beach was a bill rocky due to resent storm - but this is no hotels fault and we were told this will be fixed soon as part of Federal program. Pros: Excellent Staff; Great Food; location; Improvements by new management. Read moreGenuine Expedia guest review
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