All hotels in Akumal, Quintana Roo, Mexico
1 room, 2 adults
You can collect Welcome Rewards® nights hereKm. 251 Carretera Chetumal Puerto Juarez, Akumal, QROO, 77780, Mexico, ‏‎800-491-6126
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3.5 / 5Good

Score breakdown (from 132 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.6
  • Comfort
    3.6
  • Condition
    3.4
  • Neighborhood
    4.0
4.0 / 5Excellent
"super vacation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
very good I love it.Definitely will visit again.Food was awesome.rooms very clean.The best beach ever.Frendly staff.We had a great time at Oasis Tulum.
Genuine Expedia guest review
Other trip Dec 22, 2012
A Traveler
US
4.0 / 5Excellent
"Getting much better under new management."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is under new management and under new name - Oasis Tulum (old names: Grand Oasis, BeLive). New management is working very hard to fix all different issues this hotel had in the past. This is our 4th time in this hotel (name of hotel is changed again). Staff as always very friendly and working hard to make you vacation pleasant. We had several small issues with room (broken lights, mirror, etc.) but most of issues were fixed promptly once reported to reception (nothing serious). Food is excellent and nice selection of drinks. Hotel is still under renovation, so part of it closed, but it seems it will be very nice once renovation is completed. Cons: 1. Our request to get all rooms together was not accommodated even so it was sent several month in advance. 2. Beach was a bill rocky due to resent storm - but this is no hotels fault and we were told this will be fixed soon as part of Federal program. Pros: Excellent Staff; Great Food; location; Improvements by new management.
Genuine Expedia guest review
Other trip Nov 24, 2012
Jurij
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel, great design, right on the beach. Kids and parents alike enjoyed every minute. Food is plentiful and delicious, buffet plus three individual restaurants. Great service, friendly staff, a lot of attention to detail. We went in the low season, no negatives at all.
Genuine Hotels.com guest review
3 night family trip Aug 28, 2012
Happy Traveler
US
3.0 / 5Good
"Great potential, but ....."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I got a mixed feeling; this is the second time there and this time is like they desperately need a infusion of capital ( money ) they are letting it going down. I heard that they just changed ownership or the owner ( spanish ) just get it back from a renter company ( Italian ). This Hotel got all the potential; super prime location, building is very good ( just a little more maintenance ), and definitely more staff. The three gourmet restaurant ( italian, chinese, mexican ) are superb !!!. On the other side the buffet .... 2 stars out of 5. They are cutting corners , like charge you for the safe box ( nobody charge for that anymore ); they used to have free kayaks, pedal boats, etc ... not anymore.
Genuine Expedia guest review
Other trip Aug 16, 2012
aldo
US
4.0 / 5Excellent
"great couples get away"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Not very many workers new English....however the resort was amazing. The food was probably the best part! We thought the beach was georgeous and loved how many pools there where because they were never crowded
Genuine Expedia guest review
Other trip Aug 16, 2012
The Maxwell's
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
For the price, this is a solid all-inclusive. The food was great, the service was great and the location is beautiful. Awesome snorkeling right off the beach, plus beautiful sandy swimming area. Close to area attractions, such as Yal Ku Lagoon and Tulum. Some minor inconsistencies, such as no kayaks or snorkeling equipment are available even though they are advertised on their website. Not perfect or high-end, but still very nice. I would return.
Genuine Hotels.com guest review
10 night romance trip Jul 29, 2012
Schlutzy
US
4.0 / 5Excellent
"Great hotel for families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel looked a little run down, but there were people repairing at all time. The surroundings, the beach is gorgeous, the staff is great, the food is great as well. I would go again.
Genuine Expedia guest review
Other trip Aug 9, 2012
Irina
US
5.0 / 5Outstanding
"get transport from airport to hotel ahead of time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel itself was incredible with in my opinion the prettiest beach in the area. The staff were wonderful, very attentive and friendly. The food and drinks were plentiful and delicious as well with the a la carte restaurants being a favorite for dinner and the sushi beach bar the lunch favorite. I wish we would have rented a car from the airport; the taxi drivers try to scam you. We did get a shuttle to playa del carmen for 300 pesos which was a great deal!!
Genuine Expedia guest review
Other trip Aug 5, 2012
A Traveler
US
4.0 / 5Excellent
"Great for relaxing down time, not for the party gr"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Just came back for a second time. They still have some kinks to work out, but what they lack they make up for in service!! It's a smaller property so if you are looking for big crazy resort fun, this is not for you! Food is okay, very good in the restaurants, and plentiful! Thae beach is excellent!! I can't say enough about the beach!!
Genuine Expedia guest review
Other trip Jul 31, 2012
Traci
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
""Oasis Hates You""
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
We were lucky and were upgraded to Grand Oasis Palm Beach, we stayed for 2 weeks Christmas and New Year. The hotel is not suited for the number of people staying there, there are line ups everywhere. Sometimes to get snacks you need to be in the line for 30 mins!!! To get into restaurant for breakfast another 30 mins. Beach is the different story, if you are not there by 9 am, you won't be able to get a bed, also if you somehow get a hold of the bed, there is no place to put it. The beach is so tiny and overcrowded. Also there is nothing to do in the evenings, the shows end by 10 pm and BTW they repeat them every week not as other resorts every second week, and you end up in the bar drinking.
Genuine Hotels.com guest review
4 night family trip Dec 19, 2013
Ellen
CA
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Good
Genuine Hotels.com guest review
6 night family trip Oct 3, 2013
gerardo
AS
1.0 / 5Poor
"Disappointing service"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
My two young daughters and I arrived on a Tuesday in July, and a few hours later the power went out. Several guests left the resort that evening and were transported to another resort, I waited at the front desk for 2.5 hours to see if this was an option for us, but was just continually told that 'they were working on it'. The power was out from that Tuesday and was still out on the Friday afternoon when we eventually were transferred by the hotel to the Grand Oasis in Cancun. We therefore had no air conditioning, and no light in our room. Everyone congregated in the lobby each evening since it was the only place with light, and as the days without power went on, food choices dwindled to the point that on the last day for lunch our only option was a burger or guacamole (not what I paid for). The sand, water and the beach were lovely and the only thing that kept us going. This trip was a disappointment. The resort we relocated to was nice, however, I had not intended to vacation in Cancun. Understandably, this was out of the control of the staff, however I did expect better service and some sort of compensation offered for this experience.
Genuine Expedia guest review
Other trip Jul 22, 2013
Gillian
CA
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great value, all inclusive! High quality buffet and options. Nightly shows were amazing. The staff overall were friendly and helpful. The beach was beautiful In the morning we'd go snorkel and the fish were right there.would recommend for families.stayed mid June 2013
Genuine Hotels.com guest review
3 night family trip Jun 29, 2013
Jc
MX
3.0 / 5Good
"Nice place"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The location is great! You're near to do all the best activity and the beach is beautiful. The food is good but you will have to pay for good bear, good tequila and bigger restaurant (if your not at the Gran). Important thing to know about, the information you get on the website is confusing! Like most of the bars, restaurants and the beautiful swimming pool that you seen on the picture are reserved to the Gran Oasis, so if you don't have access to the Gran your not aloud to go. For me it didn't matter because I found the other bars much funnier and the other swimming pool as beautiful than the gran. That place is a mix of every type of people: family, couple, single and you can do party or relaxing, but this is really not a place to make big party every night!
Genuine Expedia guest review
Other trip Apr 29, 2013
A Traveler
CA
3.0 / 5Good
"Probably not coming back"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
This was a good option money-wise. Overall our stay was good, but we had some bad experiences. We didn't enjoy the activities offered at the pool since they where too loud. The beach is awesome!! But they should have a system to do reservations for the chairs. By 7am all of the chairs where "taken" in the beach and pool areas. Towels where placed on them making them unavailable. We where up early every day and we still couldn't get chairs or find a shade. We usually enjoy cool pools, but this was extremely cold. Food was not great, it was OK. Calling the concierge to make a reservation for specialty restaurants was like flipping a coin and praying they would answer. If the concierge was not there they asked us to walk to the concierge of the hotel next door, the Grand Oasis, because they couldn't transfer the calls!! HILARIOUS!! So we only got one reservation (out of three nights) for a specialty restaurant and it was at the mexican place called El Sarape and it was fine. I repeat, you get what you pay for and it is an OK hotel. Overall staff was very rude, the guy at the Nori Sushi Bar at the pool was the worst. We wouldn't even finish ordering and he was already turning his back on us. AWFUL! We had a good time as a family, just avoid asking staff for help. Checking in and checking out was nightmare!! If you don't care that much about how people treat you while vacationing, this place is great for you.
Genuine Hotels.com guest review
3 night family trip Mar 28, 2013
ACaballero
MX
3.0 / 5Good
"Small quiet alternative"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good, clean, small resort. No frills on a great beach.
Genuine Expedia guest review
Other trip Mar 25, 2013
A Traveler
CA
4.0 / 5Excellent
"It truly was Oasis!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Upon arrival at Grand Oasis Tulum my parterner and I were kindly greeted by very kind and caring staff with a smile that gave you the comfort that you picked the right place for your vacation. We were given the oppurtunity to upgrad and view both rooms to choose where we would like to stay. Any questions or concerns they took very seriously; This hotel is not a place that you would want to go to if you had PARTY on your mind, however if you are going for a nice quiet relaxing vacation this if perfect place for you! We had beatiful wheather and the food was good too. Staying on the Grand side you are given the oppurtunity to eat at many different El a cart resaurants. The bartenders are amazing. Noelie and Alberto at the beach bar were our favorite!!
Genuine Expedia guest review
Other trip Mar 6, 2013
A Traveler
CA
5.0 / 5Outstanding
"Oasis Tulum"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
While this resort is small, it has everything you may need. No real negatives for this resort although getting to it was long after a long flight. No fault of the resort. Clean and beautiful but the night entertainment could use some improvement. A variety would be nice at the theatre.
Genuine Expedia guest review
Other trip Feb 27, 2013
Gail
CA
4.0 / 5Excellent
"Great place just needs a few tweaks!!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Rooms were clean but room for improvement. Small amount of mold in nooks and crannies. Wait staff,bartenders and entertainment staff were awesome, friendly and funny but front desk was not helpful. Bottled water was very hard to come by. 4 people only 2 bottles per day. Got food poisoning (not from our resort) so my husband tried to get water. He was told to go himself to the bar, the bar said they didn't have any. went back to front desk but the front desk didn't have any and no offer to help so we had to find and steal it ourselves from the storage area even though we informed him of our health issues . Water was a very common complaint. Food was good and had some variety. Waiters were quick and polite and gracious but could use more 1 or 2 more at high times. Beach towels were very limited so most days were scooped up quickly. beach and poolside chairs could be reserved by placing a towel or personal items on them. Most days the chairs were claimed by 5:00 am with some guests claiming theirs the night before. I feel this should not be allowed. Hotel is undergoing changes.older section is ok but faucets leak and also temperature fluctuates(odd hot shot while showering). Beds and linens were clean but did have a musty smell if the room got hot. Beach front is clean but signs warning of sea urchins should be installed for safety as many guests are unaware and pay the price . Overall nice stay except the management but would definitely return. Very good bang for your buck.
Genuine Expedia guest review
Other trip Feb 16, 2013
Leisure
CA
4.0 / 5Excellent
"Oasis Tulum : great place !"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice place, short distance from our room to the pool and the beach, good food. I would go back anytime !
Genuine Expedia guest review
Other trip Feb 6, 2013
A Traveler
CA
3.0 / 5Good
"My 2cents.."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We had a room that was connected to another..you can hear everything. The buffet was great!! Its a hit and miss with the services..and the lack of beach chairs is a pain. We had to get up by 6am to reserve chairs. Overall, it was a great time for the value. We would be back.
Genuine Expedia guest review
Other trip Jan 28, 2013
Antoinette
CA
5.0 / 5Outstanding
"A great Oasis way from home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The overall resort experiance was very good for myself, my husband and our two girls (10 & 11yrs). We were a little learly reading online reviews but were pleasanly suprised and felt the reviews didn't tell the whole story. The Oasis Tulum has been revovating for the last year and had just reopened the week we arrived. We had requested an ocean view non smoking room when we booked. Our requested was accomodated upon our four hour late arrival, but the room had a few problems. We asked to switch rooms the next morning. Our new room overlooked the pool area. No problems with this room! It was super clean and everyone was thrilled with the orgami towel art each day.The staff in the resort were nothing but hardworking, friendy, and took pride with what services they provided. The staff made us feel safe and welcome for our enitre stay. Given the resort did not have alot of guests when we arrived it was hard for the activity staff to organize games by the beach and pool. When we were leaving the resort was hopping with new guests so I'm sure the paricapation level was going to be higher. The resort is small and easy walking to all the areas, no shuttle service needed within it. I would recommend this resort to other who would be looking for a lazy beach, front door snokling (the second largest coral reef is swimming distance from shore), walkable, and great service. Our girls said it was a better vacation that Disneyland. If you go say Ola to Hugo, Freddie and Isabeth for us ;o)!!
Genuine Expedia guest review
Other trip Nov 18, 2012
Holly's Family
CA

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Tres bon qualité prix"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel all inclusive très bien placé pour aller voir les tortues à akumal (30min en longeant la mer) Hotel propre , très bon restaurant, très belle piscine , tres beau spectacle
Genuine Hotels.com guest review
3 night family trip Dec 18, 2014
ALAIN
FR
5.0 / 5Outstanding
"Bra hotell vid havet"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotell Oasis var mycket fint och låg vid havet. Mycket aktiviteter och trevlig personal. Många restauranger att välja på med god mat. Ett hotell att ha en skön semester på, är man ute efter partaj på kvällarna så är det inget att rekommendera då det inte ligger vid något närmare centrum.
Genuine Expedia guest review
Other trip Jan 8, 2015
Bittan
SE
1.0 / 5Poor
"Pésimo mantenimiento. Mala comida."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Pésimo. El mantenimiento es nulo. Tuvimos el primer día una fuga de agua por el tubo del aire acondicionado en el baño. Nos cambiaron de cuarto y no tuvimos agua caliente para bañarnos en 2 días. El gerente del hotel nunca dio la cara. La comida en el buffet es bastante mala, pocas opciones. Los restaurantes de especialidad bastante malos. En el que supuestamente es italiano, la pasta estaba mal cocida y en el de carnes tienen producto de calidad bastante regular. Jamás regresaríamos a este hotel.
Genuine Hotels.com guest review
4 night family trip Oct 24, 2014
María Eugenia
MX
3.0 / 5Good
"Buen hotel pero..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Esta junto al grand oasis, comparten instalaciones pero siempre te sientes excluido ya q hay varias zonas en las que no puedes estar. Lo demas bien en general.
Genuine Hotels.com guest review
7 night trip Aug 19, 2014
Omar karim
MX
5.0 / 5Outstanding
"Ottimo villaggio sul mare"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Bellissimo villaggio mare stupendo personale fantastica
Genuine Expedia guest review
Other trip Aug 28, 2014
A Traveler
IT
3.0 / 5Good
"El arrecife, es lo mejor¡¡"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
El hotel es muy sencillo, literal para ir a descansar, no hay nada de lujo en él, la comida es regular y la atención del personal es bueno, ecepto el recepcionista es pésimo.... y el sistema de reserva muy malo. Pero el arrecife y nadar junto a los peces de multiples colores es la mejor experiencia cuando te gusta la naturaleza. La playa es de 10¡¡
Genuine Expedia guest review
Other trip Aug 5, 2014
Araceli
MX
2.0 / 5Fair
"El lado flaco es el trato de las personas."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
No fue del todo placentera. Tanto el Check inn, como el check out son extremadamente largos. La de la recepción no tiene ningunos modos. Mal encarada todo el tiempo. Incluso insultó a una turista con el clásico "hágale como quiera". Las recepcionistas del restaurante no tienen ningún criterio, hacen esperar a las personas una eternidad para darle una mesa. Las mesas son de cuatro pero las familias de 5 como la mía o algunas más numerosas no pegan las mesas o les dicen que se tienen que sentar separados. ¿Si por lo general las familias que van son numerosas y ese problema es diario no se debería resolver de una buena vez? nunca teníamos una mesa disponible. En el área de la piscina hay un pequeño snack, el dependiente me hizo sentarme para poder pedir y luego no deja llevar la comida 5 metros más adelante y obligó a mi familia (una persona de la tercera edad y con problemas motrices) a llegar hasta la mesa para poder consumir. Los baños tienen aromatizante en exceso, llegan a marear. Si no hubiera sido por las verdaderas ganas de vacacionar y de los animadores de la piscina y las noches hubieran sido unas no gratas vacaciones.
Genuine Hotels.com guest review
2 night trip Jul 29, 2014
Frank Carlos Richards Macola
MX
1.0 / 5Poor
"música ruidosa y de mal gusto, olía mal el cuarto"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Mala atención y te cobran por respirar: caja de seguridad, internet...
Genuine Expedia guest review
Other trip Aug 1, 2014
adolfo
MX
4.0 / 5Excellent
"EXCELENTE UBICACION,MUY BUENOS DESAYUNOS"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
ES UN EXCELENTE HOTEL DE PLAYA, HABITACIONES MUY COMODAS Y A UN PRECIO MUY RAZONABLE,EL MAR ES FABULOSO, EL UNICO PROBLEMA ES QUE EN EL AREA DE ALBERCAS NO HAY BAÑOS Y NO SE NECESITA SER UN GENIO PARA SABER A DONDE VAN LOS NIÑOS Y ALGUNOS ADULTOS MALEDUCADOS
Genuine Expedia guest review
Other trip Jul 17, 2014
JEFE
MX
3.0 / 5Good
"Aunque pequeño, cómodo"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel cómodo. Negativo: casi en el mismo espacio está el Grand Oasis y se discrimina para utilizar los espacios de este último. No se puede usar la piscina y espacios sociales siendo de la misma cadena. En el Grand Oasis te incluye el valor de los consumido en la nevera de la habitación en el Oasis no.
Genuine Hotels.com guest review
1 night trip with friends Jun 22, 2014
ANA MARIA
CO
2.0 / 5Fair
"Personal de recepción muy grosera"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
El hotel esta juntó a la playa, los meseros son muy amables al igual que el personal de limpieza, pero la recepcionista Irlene es muy sarcástica, da la información mal y además es racista, el capitán de meseros del restaurante arrecifes llamado Carlos, tiene una forma muy grosera de decir las cosas y además no deja entrar a las personas mexicanas con ropa húmeda pero a las personas extranjeras si.
Genuine Expedia guest review
Other trip Jun 11, 2014
Liz
MX
3.0 / 5Good
"Personal con poca actitud de servicio"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Las instalaciones del hotel son buenas, eso del todo incluido, vale la pena la comida, no la bebida, en mejor caso contratar del área de Grand. Sin embargo decepcionante la actitud del personal, principalmente de recepción. Nosotros queríamos contratar dos noches y por realizar reservación con expedía no nos permitieron entrar después de las 7. Me la pensaría para regresar.
Genuine Expedia guest review
Other trip Jun 11, 2014
minior23
MX
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Somos personas de la tercera edad y nos mandaron al tercer piso.
Genuine Hotels.com guest review
2 night business trip May 29, 2014
Manuel
MX
5.0 / 5Outstanding
"Gran servicio."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
El hotel tiene una playa increíble y el servicio del personal sensacional.
Genuine Expedia guest review
Other trip Apr 28, 2014
Daniel.
MX
3.0 / 5Good
"amenidades del hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
De las tres amenidades que me toco presenciar en el hotel, dos de ellas muy buenas. Hace falta personal de apoyo para las actividades, ya que los chicos andan corriendo de una actividad a otra.
Genuine Expedia guest review
Other trip Apr 22, 2014
A Traveler
MX
4.0 / 5Excellent
"Muy buen hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Es un hotel muy bueno, confortable, accesible, comodo; Es practico pues no cuenta con areas extensas, la comida es buena, las amenidades son muy buenas, solo un pero, la actitud poco cordial de la atencion en mostrador. Este detalle le quita lo excelente. Lo recomiendo ampliamente pues es seguro, cerca de todas las atracciones externas que ofrece la riviera como las ruinas de tulum, xelha, etc. La playa esta sensacional, y de noche es un espectaculo el solo admirarla a la luz de la luna. Por otra parte, es justo reconocerlo las personas que atienden los restaurantes, las amenidades, los servicios a lso cuartos, muy cordiales y eficientes, les gusta su trabajo.
Genuine Expedia guest review
Other trip Apr 15, 2014
Jorge
MX
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Surclassés gratuitement à l'hotel Grand Oasis, seulement pour les chambres, nous n'avions pas accès aux infrastructures réservées aux personnes du Grand Oasis (certaines piscines, plage mieux équipée, certains bars et restaurants). chambre du Grand Oasis très spacieuses et confortable, nous n'avons pas occupé de chambre à l'hotel Oasis. Nourriture très bonne, plage magnifique et propre, personnel très sympathique
Genuine Hotels.com guest review
3 night romance trip Apr 2, 2014
A Traveler
FR
2.0 / 5Fair
"Hotel que no ofrece la información necesaria"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Es un hotel donde se discrimina a los usuarios porque aunque es todo incluido hay varias áreas en donde no se puede accesar porque es para personas que tienen brazalete negro, cuando compras tu paquete nunca mencionan que hay varios paquetes. Así que, en todo momento te sientes discriminado.
Genuine Expedia guest review
Other trip Mar 15, 2014
A Traveler
MX
5.0 / 5Outstanding
"Jättefint hotell men superfin strand och snorkling"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Vi var jättenöjda med både rummen, sängar, städning och maten. Har inget att klaga på. Rummen var lagom rymliga med kyl och altan/balkong. Bekväma sängar och städning varje dag. Stranden var otroligt fin och man kunde 3 g om dagen följa med på snorklingturer precis utanför. Det var jättebra snorkling där med rev, koraller, fiskar bläckfisk och vi såg även sköldpaddor en dag.
Genuine Hotels.com guest review
6 night trip Mar 3, 2014
Lotta
SE
3.0 / 5Good
"Très grande chambre tout près de la plage."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Nous aurions aimé avoir accès à plus de restaurants puisqu'il y en avait 7. Notre chambre n'a pas été faite pendant notre séjour et nos serviettes n'ont pas été changées. Même si nous n'y avons logé que 2 jours, c'était quand même un tout-inclus.
Genuine Hotels.com guest review
2 night romance trip Dec 2, 2013
Charles Marcotte
FR
3.0 / 5Good
"Belle plage"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Belle plage. Buffet bien. restaurants agreables mais certains avec supplement ! Beaucoup de beaux espaces mais on ne peut y accéder car réservés aux clients guest. Grands espaces partout , mais parfois inutiles comme une immense chambre mais une toute petite salle de bain.
Genuine Hotels.com guest review
4 night romance trip Dec 3, 2013
A Traveler
FR
5.0 / 5Outstanding
"Manager poco accesible"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Todo estuvo excelente solo por la poca accesibilidad y disponibilidad que ofreció el manager con un servicio de guarda, pero en general todo perfecto.
Genuine Hotels.com guest review
5 night family trip Nov 24, 2013
Alejandra
MX
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
No me gustó porque no me respetaron mi reservación y me asignaron una habitación donde no debía estar
Genuine Expedia guest review
Other trip Nov 29, 2013
A Traveler
MX
4.0 / 5Excellent
"Muy bien"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Lo único mal es que la habitación la entregan muy tarde y al día siguiente eran las 18hrs. Y no habían hecho la limpieza de la habitación
Genuine Expedia guest review
Other trip Nov 20, 2013
A Traveler
MX
2.0 / 5Fair
"Mal servicio"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
La comida es pesima... fuimos como triatletas y no habia agua en el desayuno. la maquina de servicio no servia.. El servicio de meseros es muy malo, les falta personal.. y los que hay no se si estan cansados o no quieren atender. necesitan ampliar mas su menu y su personal. Muy mala calidad de los alimentos.
Genuine Expedia guest review
Other trip Nov 19, 2013
A Traveler
MX
5.0 / 5Outstanding
"muy buen hotel comida deliciosa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
muy buena, el show de la noche esta super.
Genuine Hotels.com guest review
1 night trip Nov 8, 2013
Beto Boots
MX
5.0 / 5Outstanding
"Très belle plage et hotel à taille humaine"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    1.0
Très bon séjour dans cet hotel : plage magnifique, eau cristalline, nous avions une chambre qui donnait sur la plage, buffets petit dej et dîner excellents, restos à la carte moyens, personnel très serviable. Un peu loin de l'aéroport de Cancun : comptez environ 1h20 de taxi privé.
Genuine Hotels.com guest review
7 night trip Oct 18, 2013
Celine
FR
4.0 / 5Excellent
"CAMAS CONFORTABLES"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
MUY BIEN EXCELENTE COMIDA Y SERVICIO. NINGUNA QUEJA.
Genuine Hotels.com guest review
1 night trip Sep 15, 2013
ARTURO
MX
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