very good I love it.Definitely will visit again.Food was awesome.rooms very clean.The best beach ever.Frendly staff.We had a great time at Oasis Tulum.Genuine Expedia guest review
"Getting much better under new management."
This hotel is under new management and under new name - Oasis Tulum (old names: Grand Oasis, BeLive). New management is working very hard to fix all different issues this hotel had in the past. This is our 4th time in this hotel (name of hotel is changed again). Staff as always very friendly and working hard to make you vacation pleasant. We had several […] small issues with room (broken lights, mirror, etc.) but most of issues were fixed promptly once reported to reception (nothing serious). Food is excellent and nice selection of drinks. Hotel is still under renovation, so part of it closed, but it seems it will be very nice once renovation is completed. Cons: 1. Our request to get all rooms together was not accommodated even so it was sent several month in advance. 2. Beach was a bill rocky due to resent storm - but this is no hotels fault and we were told this will be fixed soon as part of Federal program. Pros: Excellent Staff; Great Food; location; Improvements by new management. Read moreGenuine Expedia guest review
Beautiful hotel, great design, right on the beach. Kids and parents alike enjoyed every minute. Food is plentiful and delicious, buffet plus three individual restaurants. Great service, friendly staff, a lot of attention to detail. We went in the low season, no negatives at all.Genuine Hotels.com guest review
"Great potential, but ....."
I got a mixed feeling; this is the second time there and this time is like they desperately need a infusion of capital ( money ) they are letting it going down. I heard that they just changed ownership or the owner ( spanish ) just get it back from a renter company ( Italian ). This Hotel got all the potential; super prime location, building is very […] good ( just a little more maintenance ), and definitely more staff. The three gourmet restaurant ( italian, chinese, mexican ) are superb !!!. On the other side the buffet .... 2 stars out of 5. They are cutting corners , like charge you for the safe box ( nobody charge for that anymore ); they used to have free kayaks, pedal boats, etc ... not anymore. Read moreGenuine Expedia guest review
"great couples get away"
Not very many workers new English....however the resort was amazing. The food was probably the best part! We thought the beach was georgeous and loved how many pools there where because they were never crowdedGenuine Expedia guest review
For the price, this is a solid all-inclusive. The food was great, the service was great and the location is beautiful. Awesome snorkeling right off the beach, plus beautiful sandy swimming area. Close to area attractions, such as Yal Ku Lagoon and Tulum. Some minor inconsistencies, such as no kayaks or snorkeling equipment are available even though […] they are advertised on their website. Not perfect or high-end, but still very nice. I would return. Read moreGenuine Hotels.com guest review
"Great hotel for families"
The hotel looked a little run down, but there were people repairing at all time. The surroundings, the beach is gorgeous, the staff is great, the food is great as well. I would go again.Genuine Expedia guest review
"get transport from airport to hotel ahead of time"
The hotel itself was incredible with in my opinion the prettiest beach in the area. The staff were wonderful, very attentive and friendly. The food and drinks were plentiful and delicious as well with the a la carte restaurants being a favorite for dinner and the sushi beach bar the lunch favorite. I wish we would have rented a car from the airport; […] the taxi drivers try to scam you. We did get a shuttle to playa del carmen for 300 pesos which was a great deal!! Read moreGenuine Expedia guest review
"Great for relaxing down time, not for the party gr"
Just came back for a second time. They still have some kinks to work out, but what they lack they make up for in service!! It's a smaller property so if you are looking for big crazy resort fun, this is not for you! Food is okay, very good in the restaurants, and plentiful! Thae beach is excellent!! I can't say enough about the beach!!Genuine Expedia guest review
"Watch your feet for cockroaches!!"
The majority of the staff, bell boy, restaurant staff, etc. was wonderful. The front desk had no idea what they were doing and really put a bad taste in our mouth for what should have been a relaxing vacation. Our room was right next to the laundry room, so you heard metal wheels on the tile going up and down the hall early in the morning and late at […] night. There were cockroaches in our room day and night, when we threw them away new ones would pop up. We asked if an upgrade was an option and they said sure, but it took a day and half to make it work. First they gave us keys to a room already occupied, opps sorry, then they gave us 2 double beds when we had a king, etc. We wasted so much of our 4 days going back and forth, we were so frustrated by the time we left. We would never go back to this place!!! Read moreGenuine Expedia guest review
"The only review you will ever need."
If you are looking for a quiet, no frills vacation with a beautiful beach, nice pools, and good food, this is it. Since the resort did not have enough umbrellas and chairs, I had to be up by 6 am to claim mine for the day. Beach- was beautiful and groomed each morning by resort staff. The sand was as soft as sugar and the water, a turquoise blue. Lots […] of beautiful fish but bring your own snorkel. Pools- were clean, refreshing and lovely. The Spiderman pool hosted a swim up bar for children and one for adults. If you bring your own insulated mug, they will fill it up with the beverage of your choice, even alcoholic. Food- Four restaurants (Italian, Brazilian, Gourmet and Asian), a buffet, and a Sushi Bar for. Reservations are needed for any restaurant other than the buffet. I thought the food was great. There was a lot of variety and food was plentiful. The buffet was open morning, lunch and dinner. Some people complained that bacon was available every morning. Cleanliness- the staff kept the resort immaculate. The staff was friendly and worked their tails off but do not expect to be catered to, they do not have enough staff. Evening shows - I only attend one, a live Mexican dance show in the theater. The dancers were excellent and very professional. The theater had a wooden floor stage so the tapping of the dancers feet drowned out the music being danced to. The theater lacked acoustics which detracted from the performance. Rooms- were very clean but in need of repair. Read moreGenuine Expedia guest review
"Don't do it!"
We booked through expedia and did not get the room we paid for or expected. We booked a balcony room with a garden view and walked into a room with no balcony that had a dumpster view...literally three dumpsters right outside our window. We proceeded to the washroom and were greeted by two huge cockroaches. The toilet would not flush and there was no […] hot water to shower with. We demanded another room and the woman at the fromt desk agreed that we did not get the right room but was unable to move us because there was no available rooms at that time...manager no where to be found. Needless to say 2 days and 2 nights later we had a room change, but not without headache, disappointment and a waste of valuable vacation time. Rumor has it that this hotel will be closing after spring break...hence why management and the lobby personnel can care less about all the complaints. And let me tell you we were not the only guests complaining. Read moreGenuine Expedia guest review
"Saad that is not mantained"
Great beaches. Hotel need upgrade and renovation Personal is good and beaches great Saad that is not mantainedGenuine Expedia guest review
"Spend more money and go somewhere better"
The condition of the Hotel itself was so so. The problem(s) were that they were supposed to have snorkel gear but never did even if you got there when they opened. The other problem is that there is no night life things going on here. You cannot swim after 8pm, the 1 bar that is open late stops serving alcohol at 12am and then they close at 1am. They […] had a nice beach. The food was not good. Read moreGenuine Expedia guest review
""Oasis Hates You""
We were lucky and were upgraded to Grand Oasis Palm Beach, we stayed for 2 weeks Christmas and New Year. The hotel is not suited for the number of people staying there, there are line ups everywhere. Sometimes to get snacks you need to be in the line for 30 mins!!! To get into restaurant for breakfast another 30 mins. Beach is the different story, if […] you are not there by 9 am, you won't be able to get a bed, also if you somehow get a hold of the bed, there is no place to put it. The beach is so tiny and overcrowded. Also there is nothing to do in the evenings, the shows end by 10 pm and BTW they repeat them every week not as other resorts every second week, and you end up in the bar drinking. Read moreGenuine Hotels.com guest review
My two young daughters and I arrived on a Tuesday in July, and a few hours later the power went out. Several guests left the resort that evening and were transported to another resort, I waited at the front desk for 2.5 hours to see if this was an option for us, but was just continually told that 'they were working on it'. The power was out from that […] Tuesday and was still out on the Friday afternoon when we eventually were transferred by the hotel to the Grand Oasis in Cancun. We therefore had no air conditioning, and no light in our room. Everyone congregated in the lobby each evening since it was the only place with light, and as the days without power went on, food choices dwindled to the point that on the last day for lunch our only option was a burger or guacamole (not what I paid for). The sand, water and the beach were lovely and the only thing that kept us going. This trip was a disappointment. The resort we relocated to was nice, however, I had not intended to vacation in Cancun. Understandably, this was out of the control of the staff, however I did expect better service and some sort of compensation offered for this experience. Read moreGenuine Expedia guest review
Great value, all inclusive! High quality buffet and options. Nightly shows were amazing. The staff overall were friendly and helpful. The beach was beautiful In the morning we'd go snorkel and the fish were right there.would recommend for families.stayed mid June 2013Genuine Hotels.com guest review
The location is great! You're near to do all the best activity and the beach is beautiful. The food is good but you will have to pay for good bear, good tequila and bigger restaurant (if your not at the Gran). Important thing to know about, the information you get on the website is confusing! Like most of the bars, restaurants and the beautiful swimming […] pool that you seen on the picture are reserved to the Gran Oasis, so if you don't have access to the Gran your not aloud to go. For me it didn't matter because I found the other bars much funnier and the other swimming pool as beautiful than the gran. That place is a mix of every type of people: family, couple, single and you can do party or relaxing, but this is really not a place to make big party every night! Read moreGenuine Expedia guest review
"Probably not coming back"
This was a good option money-wise. Overall our stay was good, but we had some bad experiences. We didn't enjoy the activities offered at the pool since they where too loud. The beach is awesome!! But they should have a system to do reservations for the chairs. By 7am all of the chairs where "taken" in the beach and pool areas. Towels where placed on […] them making them unavailable. We where up early every day and we still couldn't get chairs or find a shade. We usually enjoy cool pools, but this was extremely cold. Food was not great, it was OK. Calling the concierge to make a reservation for specialty restaurants was like flipping a coin and praying they would answer. If the concierge was not there they asked us to walk to the concierge of the hotel next door, the Grand Oasis, because they couldn't transfer the calls!! HILARIOUS!! So we only got one reservation (out of three nights) for a specialty restaurant and it was at the mexican place called El Sarape and it was fine. I repeat, you get what you pay for and it is an OK hotel. Overall staff was very rude, the guy at the Nori Sushi Bar at the pool was the worst. We wouldn't even finish ordering and he was already turning his back on us. AWFUL! We had a good time as a family, just avoid asking staff for help. Checking in and checking out was nightmare!! If you don't care that much about how people treat you while vacationing, this place is great for you. Read moreGenuine Hotels.com guest review
"Small quiet alternative"
Good, clean, small resort. No frills on a great beach.Genuine Expedia guest review
"It truly was Oasis!!"
Upon arrival at Grand Oasis Tulum my parterner and I were kindly greeted by very kind and caring staff with a smile that gave you the comfort that you picked the right place for your vacation. We were given the oppurtunity to upgrad and view both rooms to choose where we would like to stay. Any questions or concerns they took very seriously; This hotel […] is not a place that you would want to go to if you had PARTY on your mind, however if you are going for a nice quiet relaxing vacation this if perfect place for you! We had beatiful wheather and the food was good too. Staying on the Grand side you are given the oppurtunity to eat at many different El a cart resaurants. The bartenders are amazing. Noelie and Alberto at the beach bar were our favorite!! Read moreGenuine Expedia guest review
While this resort is small, it has everything you may need. No real negatives for this resort although getting to it was long after a long flight. No fault of the resort. Clean and beautiful but the night entertainment could use some improvement. A variety would be nice at the theatre.Genuine Expedia guest review
"Great place just needs a few tweaks!!!"
Rooms were clean but room for improvement. Small amount of mold in nooks and crannies. Wait staff,bartenders and entertainment staff were awesome, friendly and funny but front desk was not helpful. Bottled water was very hard to come by. 4 people only 2 bottles per day. Got food poisoning (not from our resort) so my husband tried to get water. He was […] told to go himself to the bar, the bar said they didn't have any. went back to front desk but the front desk didn't have any and no offer to help so we had to find and steal it ourselves from the storage area even though we informed him of our health issues . Water was a very common complaint. Food was good and had some variety. Waiters were quick and polite and gracious but could use more 1 or 2 more at high times. Beach towels were very limited so most days were scooped up quickly. beach and poolside chairs could be reserved by placing a towel or personal items on them. Most days the chairs were claimed by 5:00 am with some guests claiming theirs the night before. I feel this should not be allowed. Hotel is undergoing changes.older section is ok but faucets leak and also temperature fluctuates(odd hot shot while showering). Beds and linens were clean but did have a musty smell if the room got hot. Beach front is clean but signs warning of sea urchins should be installed for safety as many guests are unaware and pay the price . Overall nice stay except the management but would definitely return. Very good bang for your buck. Read moreGenuine Expedia guest review
"Oasis Tulum : great place !"
Very nice place, short distance from our room to the pool and the beach, good food. I would go back anytime !Genuine Expedia guest review
We had a room that was connected to another..you can hear everything. The buffet was great!! Its a hit and miss with the services..and the lack of beach chairs is a pain. We had to get up by 6am to reserve chairs. Overall, it was a great time for the value. We would be back.Genuine Expedia guest review
"A great Oasis way from home"
The overall resort experiance was very good for myself, my husband and our two girls (10 & 11yrs). We were a little learly reading online reviews but were pleasanly suprised and felt the reviews didn't tell the whole story. The Oasis Tulum has been revovating for the last year and had just reopened the week we arrived. We had requested an ocean view […] non smoking room when we booked. Our requested was accomodated upon our four hour late arrival, but the room had a few problems. We asked to switch rooms the next morning. Our new room overlooked the pool area. No problems with this room! It was super clean and everyone was thrilled with the orgami towel art each day.The staff in the resort were nothing but hardworking, friendy, and took pride with what services they provided. The staff made us feel safe and welcome for our enitre stay. Given the resort did not have alot of guests when we arrived it was hard for the activity staff to organize games by the beach and pool. When we were leaving the resort was hopping with new guests so I'm sure the paricapation level was going to be higher. The resort is small and easy walking to all the areas, no shuttle service needed within it. I would recommend this resort to other who would be looking for a lazy beach, front door snokling (the second largest coral reef is swimming distance from shore), walkable, and great service. Our girls said it was a better vacation that Disneyland. If you go say Ola to Hugo, Freddie and Isabeth for us ;o)!! Read moreGenuine Expedia guest review
"Tres bon qualité prix"
Hotel all inclusive très bien placé pour aller voir les tortues à akumal (30min en longeant la mer) Hotel propre , très bon restaurant, très belle piscine , tres beau spectacleGenuine Hotels.com guest review
"Pésimo mantenimiento. Mala comida."
Pésimo. El mantenimiento es nulo. Tuvimos el primer día una fuga de agua por el tubo del aire acondicionado en el baño. Nos cambiaron de cuarto y no tuvimos agua caliente para bañarnos en 2 días. El gerente del hotel nunca dio la cara. La comida en el buffet es bastante mala, pocas opciones. Los restaurantes de especialidad bastante malos. En el que […] supuestamente es italiano, la pasta estaba mal cocida y en el de carnes tienen producto de calidad bastante regular. Jamás regresaríamos a este hotel. Read moreGenuine Hotels.com guest review
"Buen hotel pero..."
Esta junto al grand oasis, comparten instalaciones pero siempre te sientes excluido ya q hay varias zonas en las que no puedes estar. Lo demas bien en general.Genuine Hotels.com guest review
"Ottimo villaggio sul mare"
Bellissimo villaggio mare stupendo personale fantasticaGenuine Expedia guest review
"El arrecife, es lo mejor¡¡"
El hotel es muy sencillo, literal para ir a descansar, no hay nada de lujo en él, la comida es regular y la atención del personal es bueno, ecepto el recepcionista es pésimo.... y el sistema de reserva muy malo. Pero el arrecife y nadar junto a los peces de multiples colores es la mejor experiencia cuando te gusta la naturaleza. La playa es de 10¡¡Genuine Expedia guest review
"El lado flaco es el trato de las personas."
No fue del todo placentera. Tanto el Check inn, como el check out son extremadamente largos. La de la recepción no tiene ningunos modos. Mal encarada todo el tiempo. Incluso insultó a una turista con el clásico "hágale como quiera". Las recepcionistas del restaurante no tienen ningún criterio, hacen esperar a las personas una eternidad para darle una […] mesa. Las mesas son de cuatro pero las familias de 5 como la mía o algunas más numerosas no pegan las mesas o les dicen que se tienen que sentar separados. ¿Si por lo general las familias que van son numerosas y ese problema es diario no se debería resolver de una buena vez? nunca teníamos una mesa disponible. En el área de la piscina hay un pequeño snack, el dependiente me hizo sentarme para poder pedir y luego no deja llevar la comida 5 metros más adelante y obligó a mi familia (una persona de la tercera edad y con problemas motrices) a llegar hasta la mesa para poder consumir. Los baños tienen aromatizante en exceso, llegan a marear. Si no hubiera sido por las verdaderas ganas de vacacionar y de los animadores de la piscina y las noches hubieran sido unas no gratas vacaciones. Read moreGenuine Hotels.com guest review
"música ruidosa y de mal gusto, olía mal el cuarto"
Mala atención y te cobran por respirar: caja de seguridad, internet...Genuine Expedia guest review
"EXCELENTE UBICACION,MUY BUENOS DESAYUNOS"
ES UN EXCELENTE HOTEL DE PLAYA, HABITACIONES MUY COMODAS Y A UN PRECIO MUY RAZONABLE,EL MAR ES FABULOSO, EL UNICO PROBLEMA ES QUE EN EL AREA DE ALBERCAS NO HAY BAÑOS Y NO SE NECESITA SER UN GENIO PARA SABER A DONDE VAN LOS NIÑOS Y ALGUNOS ADULTOS MALEDUCADOSGenuine Expedia guest review
"Aunque pequeño, cómodo"
Hotel cómodo. Negativo: casi en el mismo espacio está el Grand Oasis y se discrimina para utilizar los espacios de este último. No se puede usar la piscina y espacios sociales siendo de la misma cadena. En el Grand Oasis te incluye el valor de los consumido en la nevera de la habitación en el Oasis no.Genuine Hotels.com guest review
"Personal de recepción muy grosera"
El hotel esta juntó a la playa, los meseros son muy amables al igual que el personal de limpieza, pero la recepcionista Irlene es muy sarcástica, da la información mal y además es racista, el capitán de meseros del restaurante arrecifes llamado Carlos, tiene una forma muy grosera de decir las cosas y además no deja entrar a las personas mexicanas con […] ropa húmeda pero a las personas extranjeras si. Read moreGenuine Expedia guest review
"Personal con poca actitud de servicio"
Las instalaciones del hotel son buenas, eso del todo incluido, vale la pena la comida, no la bebida, en mejor caso contratar del área de Grand. Sin embargo decepcionante la actitud del personal, principalmente de recepción. Nosotros queríamos contratar dos noches y por realizar reservación con expedía no nos permitieron entrar después de las 7. Me la […] pensaría para regresar. Read moreGenuine Expedia guest review
Somos personas de la tercera edad y nos mandaron al tercer piso.Genuine Hotels.com guest review
El hotel tiene una playa increíble y el servicio del personal sensacional.Genuine Expedia guest review
"amenidades del hotel"
De las tres amenidades que me toco presenciar en el hotel, dos de ellas muy buenas. Hace falta personal de apoyo para las actividades, ya que los chicos andan corriendo de una actividad a otra.Genuine Expedia guest review
"Muy buen hotel"
Es un hotel muy bueno, confortable, accesible, comodo; Es practico pues no cuenta con areas extensas, la comida es buena, las amenidades son muy buenas, solo un pero, la actitud poco cordial de la atencion en mostrador. Este detalle le quita lo excelente. Lo recomiendo ampliamente pues es seguro, cerca de todas las atracciones externas que ofrece la […] riviera como las ruinas de tulum, xelha, etc. La playa esta sensacional, y de noche es un espectaculo el solo admirarla a la luz de la luna. Por otra parte, es justo reconocerlo las personas que atienden los restaurantes, las amenidades, los servicios a lso cuartos, muy cordiales y eficientes, les gusta su trabajo. Read moreGenuine Expedia guest review
Surclassés gratuitement à l'hotel Grand Oasis, seulement pour les chambres, nous n'avions pas accès aux infrastructures réservées aux personnes du Grand Oasis (certaines piscines, plage mieux équipée, certains bars et restaurants). chambre du Grand Oasis très spacieuses et confortable, nous n'avons pas occupé de chambre à l'hotel Oasis. Nourriture très […] bonne, plage magnifique et propre, personnel très sympathique Read moreGenuine Hotels.com guest review
"Hotel que no ofrece la información necesaria"
Es un hotel donde se discrimina a los usuarios porque aunque es todo incluido hay varias áreas en donde no se puede accesar porque es para personas que tienen brazalete negro, cuando compras tu paquete nunca mencionan que hay varios paquetes. Así que, en todo momento te sientes discriminado.Genuine Expedia guest review
"Jättefint hotell men superfin strand och snorkling"
Vi var jättenöjda med både rummen, sängar, städning och maten. Har inget att klaga på. Rummen var lagom rymliga med kyl och altan/balkong. Bekväma sängar och städning varje dag. Stranden var otroligt fin och man kunde 3 g om dagen följa med på snorklingturer precis utanför. Det var jättebra snorkling där med rev, koraller, fiskar bläckfisk och vi såg […] även sköldpaddor en dag. Read moreGenuine Hotels.com guest review
"Très grande chambre tout près de la plage."
Nous aurions aimé avoir accès à plus de restaurants puisqu'il y en avait 7. Notre chambre n'a pas été faite pendant notre séjour et nos serviettes n'ont pas été changées. Même si nous n'y avons logé que 2 jours, c'était quand même un tout-inclus.Genuine Hotels.com guest review
Belle plage. Buffet bien. restaurants agreables mais certains avec supplement ! Beaucoup de beaux espaces mais on ne peut y accéder car réservés aux clients guest. Grands espaces partout , mais parfois inutiles comme une immense chambre mais une toute petite salle de bain.Genuine Hotels.com guest review
"Manager poco accesible"
Todo estuvo excelente solo por la poca accesibilidad y disponibilidad que ofreció el manager con un servicio de guarda, pero en general todo perfecto.Genuine Hotels.com guest review
No me gustó porque no me respetaron mi reservación y me asignaron una habitación donde no debía estarGenuine Expedia guest review
Lo único mal es que la habitación la entregan muy tarde y al día siguiente eran las 18hrs. Y no habían hecho la limpieza de la habitaciónGenuine Expedia guest review
La comida es pesima... fuimos como triatletas y no habia agua en el desayuno. la maquina de servicio no servia.. El servicio de meseros es muy malo, les falta personal.. y los que hay no se si estan cansados o no quieren atender. necesitan ampliar mas su menu y su personal. Muy mala calidad de los alimentos.Genuine Expedia guest review
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