All hotels in Sun City, South Africa
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

The Palace of the Lost City, North-West (province)

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
Sun City ResortSun CityNorth West0316South Africa, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.4 / 5
Breakfast
Tasty breakfast
Service
Fantastic service
Location
Location is ok
137See all 137 Hotels.com reviews
From 348 reviewsTripAdvisor Traveller Rating

The Palace of the Lost City, North-West (province)

Hotel Info: ‎866-539-8117‎

from $186
  • Royal Suite
  • Superior Luxury Pool Facing Room
  • Paraplegic Room
  • Superior Luxury Room
  • Junior Suite
  • King Suite
  • Superior Luxury Family Room
  • African Suite
  • Superior Suite
  • Luxury Twin Room

At a glance

Key facts

Hotel size

  • This hotel has 335 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Children's club *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Offsite

  • Free area shuttle

  • Free casino shuttle

Other information

  • Smoke-free property

Also known as

  • LOST CITY PALACE
  • The Palace Of The Lost City Hotel Sun City
  • The Palace Of Lost City
  • LOST PALACE
  • PALACE LOST
  • PALACE LOST CITY
  • PALACE LOST Hotel
  • PALACE LOST Hotel CITY
  • Palace Lost City Hotel Sun City
  • Palace Lost City Hotel
  • Palace Lost City Sun City

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Children under 16 years old are not allowed in the spa without adult supervision.

Reservations are required for golf tee times and massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs ZAR 65 per night

Valet parking costs ZAR 65 per night

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • 3 coffee shops/cafés
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Health club
  • Golf course on site
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Casino
  • Nightclub
  • Free water park access
  • Pool umbrellas
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Meeting rooms 3
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Crystal Court - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

The Grill Room - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Plume - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Tusk Bar & Lounge - This piano bar specializes in African cuisine and serves light fare only. Open daily.

Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Golf course on site
  • Health club
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Ecotours on site
  • Golfing on site
  • Hiking/biking trails on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Mountain biking on site
  • Parasailing on site
  • Playground on site
  • Racquetball/squash on site
  • Segway rental/tour on site
  • Volleyball on site
  • Water skiing on site
  • Free water park access

The Palace of the Lost City, North-West (province)’s small print

Also known as

  • LOST CITY PALACE
  • The Palace Of The Lost City Hotel Sun City
  • The Palace Of Lost City
  • LOST PALACE
  • PALACE LOST
  • PALACE LOST CITY
  • PALACE LOST Hotel
  • PALACE LOST Hotel CITY
  • Palace Lost City Hotel Sun City
  • Palace Lost City Hotel
  • Palace Lost City Sun City

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Children under 16 years old are not allowed in the spa without adult supervision.

Reservations are required for golf tee times and massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs ZAR 65 per night

Valet parking costs ZAR 65 per night

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 137 reviews

The Palace of the Lost City, North-West (province)
Outstanding5.0 / 5
Best hotel at Sun City
The hotel is truly amazing! The staff was exceptional in service during our stay.
2 night romance trip
The Palace of the Lost City, North-West (province)
Good3.0 / 5
Not quite the Palace I remember
Most of what makes the Palace what it is was closed for maintenance!!!! Service in the Tusk Bar was poor.
1 night family trip
The Palace of the Lost City, North-West (province)
Outstanding5.0 / 5
Few days escape to Sun City
Overall it was an amazing stay, my partner and I really enjoyed few days of getting away from busy city life. The hotel is really amazing- there is a detail in everything. Services at the pool area were really nice- drinks were perfect, back and foot massage was a nice experience too. We stayed at the junior suite and really loved it. The best experience during our stay was the dinner at the grill restaurant- the food and service were absolutely amazing. The pool area is perfect- the pool is very large, sound of waterfall, nice cocktails and back / foot massage at the pool area made our experience truly enjoyable. The only area that needs to be looked at is the internet as there was no connectivity in the room- I could only connect in the lobby area. Again the overall stay was wonderful and we will be definitely back again!
2 night romance trip
The Palace of the Lost City, North-West (province)
Outstanding5.0 / 5
True comfort of a Palace
We enjoyed our stay at the Palace. We were welcome with champagne and fruit basket in our room. Our room was luxurious and the service was professional. The only thing I could not help to notice was that it appeared the employees rarely smile and were not very happy. Maybe it is because of the big gap between the guests' fantasy and employees' reality.
1 night trip
The Palace of the Lost City, North-West (province)
Outstanding5.0 / 5
perfect
great room great food great service
1 night family trip

See all reviews

The Palace of the Lost City, North-West (province)

Is the description of this hotel not correct? Tell us