"Great hotel but rooms don't live up to expectation"
In general the hotel is very well presented, however the room we were allocated had certainly seen better days. This is a shame as from the outside the hotel and it's grounds are lovely. The staff however were extremely friendly and helpful.Genuine Hotels.com guest review
Everyone was extremely welcoming and friendly. Was amazing to go relax in the pool after our journey very happy about having a swim really made our stay.room was huge with two tv and a extra tv room with sitting area. Breakfast too was above wonderful because of everyone being so frindly and ready to help. Thank you for making our stay really wonde […] rful. Read moreGenuine Hotels.com guest review
"Good service how to deal with a problem."
Great location for both the city and local services.Good value and a lovely setting. A problem with room card swipe was solved speedily with a complimentary brandy offered while we waited. Nice touch and most welcome!Genuine Expedia guest review
"Very average hotel !"
Room we were given had no balcony as requested and the hot tap did not work, but upon pointing this out we were upgraded to a suite, which was very nice. The only problems were very old TV's and a very hard bed. The hotel was overall ok, but the food both at dinner and breakfast was very disappointing. Sadly lacking for a four star hotel.Genuine Expedia guest review
It's hard to believe that the beautiful rural setting of the Kenwood is actually so close to Sheffield City centre. Rooms were beautiful, service excellent, breakfast sumptuous.Genuine Hotels.com guest review
"Ideal place for short visit"
Spent just one night at the Kenwood, having stayed previously and enjoyed the visit. Ticks all the boxes really, good car parking, nice rooms, good breakfast, staff have always been friendly and helpful. One of our preferred choices when visiting Sheffield.Genuine Expedia guest review
"Lovely setting, nice peaceful hotel"
The room was nicely furnished and the bed very comfortable.The 'public areas' we are clean and well maintained. We ate in the bar and the food is quite overpriced for what it was but due to the snow we didn't want to venture out! A few more Reception staff would be good as 3 couples arrived at once to check in and this caused us to be stood for 15 mins […] to get checked in. Will stay here again. Read moreGenuine Hotels.com guest review
"A little dissapointing"
I have been staying at this hotel regularly over the last few years visiting family in the area. Usually the hotel is fine but this visit was dissapointing as it felt a little neglected. Walking into reception there was an unpleasant aroma which set the scene for the three days I was there. The room was OK but wasn't as clean as it usually is. I think […] I will be looking for a new place to stay. Read moreGenuine Hotels.com guest review
"Crane install in Sheffield; hotel with extra guest"
The jacuzzi wasn't working, and the power went off in my room 5 mintues after arrrival, oh and the women next door tried her key in my lock. All part of the service! We were servicing an overhead crane in Sheffield and needed an hotel for the night. The power in the room was soon sorted and our crane engineers enjoyed their stay.Genuine Hotels.com guest review
"Excellent location & service, spa :-|"
Very nice and comfortable stay. Arrived a couple of hours before check-in but very helpful staff checked if a room was ready and it was, so we were able to access room immediately. Very large room with everything we needed, so we were very pleased at this. Someone who had ordered room service left their dirty plates and glases outside the room in the […] morning and these were there several hours later and only taken away in the evening. The bar area looked very nice although we didn't use the facilities. Carpets that run through the hotel and a bit of the decor is slightly dated. We were looking forward to using the spa facilities but they weren't up to the standard we assumed. Shower looked a bit dirty and had a funny smell as did the steam room. Swimming area very nice though. Although pleased with our stay. Read moreGenuine Hotels.com guest review
Great escape with lovely roomGenuine Hotels.com guest review
"Good hotel. Poor restaurant service and food"
Overall excellent place to stay. We were unlucky the night we stayed as most of the restaurant staff were on leave resulting in very poor service long waiting times, poor communication and below standard food. They should have closed the restaurant r refunded money,needless to say all we received was the ' sorry about that sir' response. Will give them […] another chance though as most else was fine. Great location and nice room. Read moreGenuine Hotels.com guest review
"Comfortable and close to city centre"
The staff were friendly and the hotel was clean and comfortable. However, rooms could have done with a make over. Rather tatty/dated. Lovely to have a swim in the poolt. The hotel feels very rural but is close to the city centre. Breakfast was ok - but not has good as the 'free' one I had in a cheaper hotel recently. Orange juice was very watery.Genuine Hotels.com guest review
"Friendly and relaxed"
Everyone made us welcome including our puppy. Grounds are nice but could do with some investment.Genuine Hotels.com guest review
"Great for the Peaks"
Very comfortable, friendly hotel. Convenient for City and the Peak District. Good choice of food at the breakfast buffet which was fresh and hot.Genuine Hotels.com guest review
"Quiet location on great grounds close to centre of"
Newly redecorated room - very good. Good breakfast. Not a lot of parking.Genuine Hotels.com guest review
Still a very good hotel but rooms are looking more and more dated.Genuine Hotels.com guest review
"Lovely hotel in a lovely setting"
The hotel was very nice and the bed was the comfiest we've slept in with a Hotel stay. Unfortunately our stay wasn't long enough to use the Leisure facilities but we were impressed with them. We had a slight lake view and a friendly squirrel on the lawn in the morning. Can't fault the cleanliness of the room and communal areas. More car park spaces […] would be beneficial. Read moreGenuine Hotels.com guest review
"Relaxed Get Away"
Booked a last minute stay at this hotel as it had a pool and sauna etc...The hotel was quite quiet as it was a weekend in January. The room was in the original part of the hotel and although it was a walk from reception we had a nice bay window and views out to the lake and swimming pool. We came to relax and get away from it and thats what it achieved. […] The fitness suite was well kept and just what the doctor ordered. I can not comment on the local area as we did not use any local facilities. Read moreGenuine Hotels.com guest review
We booked a late Saturday night getaway. Good price for b&b. good service, pleasant well cared for hotel. We stayed in old part of hotel, a long walk from reception. It which had some wonderful period features in the communal parts. Enormous double room, almost a suite. Very clean room. Very creaky floorboards - we were glad there was no hotel room […] beneath us! A pleasant good value stay overall. Read moreGenuine Hotels.com guest review
""Had a wonderful stay at Kenwood Hall hotel.""
Excellent hotel. Very polite and unbelievably helpful staff. Brilliant view of lake from the room we stayed in; in fact upgraded to. Good facilities. Food is tasty but a little expensive. Unbelievable for the price I paid.Genuine Expedia guest review
"Don't use room 201"
Grubby decor throughout and long-time broken wash basin are not what I expectedGenuine Expedia guest review
Have stayed at this hotel before and thought standards had slipped. Room shabby particularly bathroom TV old and didn't work properly Staff very pleasant Breakfast fine. Disappointing as setting and grounds beautiful.Genuine Expedia guest review
"Lovely grounds in a quiet and attractive location"
Our second stay in six months. Bedrooms are spacious and comfortable.The reception staff were most helpful with our queries about bus and taxi services. You would not think you were in a city with lawns, lake and footpath throuth the tree-lined grounds. Good gym and pool.Genuine Hotels.com guest review
"A very diissapointing experience"
The hotel has spent a lot of time & money to create a good first impression. It looks great - bright, clean, spacious, lots of parking, lovely views of the grounds, and the added bonus of a spa to chill out in. However, our stay was disappointing. Our room (420) was chilly, there was black mould on the bathroom ceiling, and badly flaking paint. The […] extractor fan didn't work. There were part-used toiletries, without lids, left in the shower area from the previous occupants. We went out for the evening, and when we returned we found a leak above the bedroom window. The curtains were very wet, and the water was dripping onto the carpet. The management arrived, looked, then commented "That's a new one". The window outside the bedroom was also leaking badly; we were told "It's not so bad if it's only the coridor." They quickly found us another room, but it was a late night, after packing, unpacking and settling in. The new room also had partially used toiletries in the bathroom. Other things worth knowing include the spa area - not very well monitored, several of the lockers won't lock. The spa is reached down a flight of steps from the changing rooms, or there is a small lift for the disabled. The floors weren't very clean, especially in the sauna. Maybe we were unfortunate - We've been assured by management that our experience was not typical, and we've been invited to return, but I'm not sure whether we will. Read moreGenuine Hotels.com guest review
"Great for a short break"
I found the hotel staff, very helpful and pleased to assist with my enquires. My only disappointment was that the gym facilities were very much out of date and did not fit in with the rest of the hotel. I think that hotel rooms should have a fridge as standard, this was not in my room. If i had know I would have requested one. I had to ask for a shower […] cap, other essentials were on display such as soap and shower gel but not shower cap, this should have been provided. Another disappointment was that there was no hot water after 8.30pm! I had come from the pool/sauna and had to return to wash my hair. Read moreGenuine Expedia guest review
"Good hotel for a weekend break"
The first room we were offered was very scruffy for the standard of the hotel: stains on armchair, one of the curtains had become detached, the light switches were really dirty. However, upon mentioning this to Reception, we were moved to a cleaner room. However, I feel that overall the rooms do need updating. The general areas are of a good standard […] and the food was lovely. Read moreGenuine Expedia guest review
Executive room needed complete refubishment.Cracked and chipped enamel in sink.Windows dripping with condensation and a power cut which lasted for half an hour. Staff unable to find fuse box and no apology. We were left in total blackness.Wifi is very slow and you have to reconnect every half hour. Breakfast luke warm and inedible. General service levels […] poor and do not understand how this hotel has 4 star rating. Read moreGenuine Hotels.com guest review
Loved my stay the only thing that was disappointing is that the fan in the bathroom was very noisy and clearly needed to be serviced. Other than that i would definitely stay there again and all the staff were very pleaseant and welcomingGenuine Hotels.com guest review
"A lovely hotel"
This was a very nice hotel, the rooms were clean and well cared for, with clean bed linen and towels. The staff were also very pleasant. Nice gardens, although not many flowers at this time of year. Chesterfield and the Peak District are within comfortable driving distance. The high street nearby had shops and very nice restaurants.Genuine Hotels.com guest review
"great hotel for a city stay"
Our room had very creaky floorboards which were noisy whenever walking in roomGenuine Expedia guest review
"Close to bars and restaurants"
We had booked the room last minute and it was a special deal so for a **** Hotel I expected the room to be as it was, a little dated and the ceiling needs repair work! But overall, we had a comfortable last minute break away, in locely surroundings and enjoyed the spa facilities and the breakfast.Genuine Expedia guest review
nice hotel ,nice people ,leaking toilet in first room,noisy bathroom in second, third room very nice could do with better comunication between staff....Genuine Hotels.com guest review
"Excellent value for money!"
Excellent value for money. Some areas in need of decoration but this did not spoil our stay. The hotel is in lovely grounds, very convenient for both city centre and the Peaks. Very helpful and friendly staff. Will definately stay again.Genuine Expedia guest review
A good hotel for the price paid. Got a great deal. Great breakfastGenuine Expedia guest review
"Nice hotel with lovely grounds."
Very nice hotel with lovely grounds. The staff were very helpful and friendly. The food was delightful and the menu gave us a good variety of choices. We really enjoyed the spa and gym facilities that were small but a good distraction from the constant rain. Really close to the City Centre that offered a good mix of shops.Genuine Expedia guest review
Friendly and helpful staff and comfortable rooms. The hotel has a pleasant garden and ample car parking. Good selection of buffet breakfast. Unfortunately toilets in reception area were not clean.Genuine Hotels.com guest review
"Satisfactory and reasonably priced"
Nice location, very quiet. Breakfast was a bit limited in choice.Genuine Expedia guest review
"Conveniently situated for relaxing break"
Disappointing that bathroom toiletries lacked shampoo and shower cap. The room allocated was in itself OK but we were sent to the lower ground floor (basement) furthest point away from reception and dining room involving a long walk each time we left and returned to the room. I enquired if it was company policy to allocate bookings through Expedia to […] these rooms as this happened to us previously. They said there was no such policy and in future we should request where we would like to be and they would do their best to accommodate us. This hotel is very convenient for us when we visit our daughter in Sheffield and have used it several times. It is a nice hotel but I detect a little under staffed currently which shows at times that they become hasselled. We would use the hotel again in future. It is still good value. Read moreGenuine Expedia guest review
Quiet retreat in the heart of the city, very enjoyable stay.Genuine Expedia guest review
"Spacious hotel with pretty gardens"
There was no temperature control in the bedroom and it was impossible to turn off the heating, despite warm outside temperatures. This problem was also experienced in to some but not all of the rooms used by our travelling companions. This problem did detract from the stay, but the hotel has nice grounds, is well located in a residential area and has […] helpful staff. Breakfast selection was excellent. Read moreGenuine Expedia guest review
The Hotel, whilst located near to the city centre with its shops, amenities, sights etc. is situated in a quiet secluded area, therefore detached from the hustle & bustle of the busy city (if preferred). Perfect for relaxing and "re-charging the battery". Onsite leisure facilities, gym, pool, sauna, steamroom enhance the relax and unwind possibilit […] ies. Read moreGenuine Hotels.com guest review
We had a room which overlooked the grounds, which was great. The room was warm though and the floor by the left hand side bed was warm to walk on. The window only opens a bit but we had 2 fans in the room which we used all the time. They were painting the hallways near us at the time, which didn't cause us any problems. The staff were really friendly […] and very welcoming. Breakfast was good and we sat by the window every day looking out on to the beautiful view. Read moreGenuine Expedia guest review
pleasant location with good grounds close to centre of Sheffield ( 5 minutes in a taxi). Friendly and helful staff. Breakfast OK ( didn't have evening meals). Parking a bit limited but not too serious. Will stay here again and recommend to others.Genuine Hotels.com guest review
"Not worth the money"
The setting is great but the hotel and certainly the wing we stayed in was looking very tired, rooms 301 to 335 ish. Our room was very dark with a view of trees that were very overgrown. The windows were in desparate need of replacing. Aircon wasn't working and the bathroom had certainly seen better days, yellow stains under loo seat and a pvc coating […] peeling off in the washbasin. The carpets were threadbare on the passageways which could be a serious trip hazard. The breakfast was good but service very slow in filling up the hot food trays. The plates on the first morning were cold but were replaced when asked for. The grounds did have good potential but the paths around the lake were very overgrown and quite dangerous. Drinks were very expensive and when I asked for a glass of lager to be changed because it was flat I didn't get any appology or comment but he did replace the drink somewhat reluctantly. The pool area was quite good but a good clean around the edge of the pool was needed. On the stairs there was a cupboard with a big notice saying that hazardous substances were stored and that the door should be kept locked, unfortunately the mortice lock had been removed and the door left open. A bit of TLC and more attention to health and safety issues wouldn't go amiss Read moreGenuine Hotels.com guest review
"Great Hotel, very well loacted for Sheffield area."
This hotel is very well positioned for both the city centre, and has quick access to the Peak National park. The hotel is situated in a Victorian/late Victorian district of Sheffield, with housing ranging from large Victorian mansions to bay fronted terraces. The hotel itself is situated in a lovely tree lined road, many of the roads in the area were […] planted with trees by the Victorians and are at their best from May to the Fall. The hotel stands in about 12 acres of grounds and even has its's own pond, with fish! Owls and foxes are in evidence. I have known the hotel through several giuses, Marriot, Swallow etc, for over 60 years, when it was simply The Kenwood. Rooms are in the modern section and are suitable for everyone from business people through families. Coming from the south via M1, I come in via Chesterfield (A617/A61) though it can be accessed via other junctions. Read moreGenuine Expedia guest review
"Kenwood Hall Stay"
In the same week that we stayed at Kenwood Hall, we also stayed at two other hotels, one of them 3* and one of them 5*. Based on our experience of those hotels, and of other 4* hotels we have stayed in, we failed to see how Kenwood Hall could possibly have a rating as high as 4*. In the other hotels we stayed in that week, we were treated like guests. […] At Kenwood Hall, we were treated like clients. Rooms weren't up to a 4* standard, and ours was covered in cobwebs. We were in a ground floor room and the lock on the window was broken. The bathroom wasn't up to standard, with mismatched tiles and only shower gel and a bar of soap complimentary. The hotel grounds were very overgrown, with the walk around the lake almost impassable in places. The paths were poorly maintained and were quite hazardous. We were on a room only basis in all three hotels we stayed at, but purchased breakfast at the other two hotels. The 3* hotel had full English for £10, the 5* hotel with a Michelin star chef only charged £7.95, but Kenwood Hall wanted to charge us £14.95, so we didn't purchase breakfast. We did have lunch, a burger with salad and 6 hand cut chips for £12.95 and Eton Mess for £5. Both tasted nice, but were overpriced. If you simply need somewhere to sleep, this hotel is fine, but if you want a nice overall experience, this isn't the place to stay. Read moreGenuine Hotels.com guest review
we booked this hotel for a romantic weekend away, the hotel photo's on the internet look amazing so we paid more than our budget expecting to get what we paid for. the hotel should not be advised as 4star, the carpets are tread bare in places esspecially the stairs with grip robs showing through. the room wasn't clean packets of sweets at the back of […] the bedside cabinet and sweets under the bed. we booked 2 rooms and one of the rooms had to be moved 3 times cos of problems in the rooms. no hot water in the shower, shower didnt work, no hairdryer. the reception staff should go on a customer service course as the second room we where given they had the keycard slammed on the counter saying"theres you key" not told what number where it was nothing. plus the brazil judo team were there making lots of noise at breakfast the milk jug had to go back cos it looked like it had weetabix dried inside the jug, i am highly dissapointed with the price i paid for this hotel as i felt it wasn't worth it Read moreGenuine Hotels.com guest review
Excellent business or leasure stay.Beautiful grounds.Genuine Hotels.com guest review
"a hotel that could be great"
booked this in May for 2 nights in July. Upon arrival from Wiltshire we were told at 10pm they had over booked and had no room for us. The only other hotel in Sheffield able to accommodate us had one double room designed for a disabled person. We were very grateful to the Leopold Sheffield for putting us up, otherwise we might have had to sleep in the […] car. We phoned next day, Kenwood Hall, and they made room for us on the second night. had to ask for up grade, the room was big, shabby, hot water dangerously hot, one soap, one bath lotion. The hotel was busy with Brasil judo team and some other swimming team attending breakfast was like being back in boarding school. The swimming pool was not available for us to use, this being the main reason for choosing the hotel we felt let down. NO communication from anyone regarding this. The gave us a refund, which we would not expect anything less. Over all a dreadful experience. Read moreGenuine Expedia guest review
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