"A lot of lip service"
Although a nice hotel, hotel. Staff were a bit off. I waited 45 mins for a meal to arrive. When asked how it was, I told the waitress the meat was very dry. She walked away saying she would tell the chef, but neither she or the chef returned. With a busy day and a long drive ahead I set my alarm for 9am and put out the do not disturb card. At 6:30am […] I was awoken by furniture being dragged around (I presume) a nearby function suite. As it hadn't stopped by 7:15 I got up and headed for reception. The duty manager assured me he would investigate and get back to me. He never reappeared either. Returning home, I found the hotel groups customer care web page and wrote to them. Guess what... they never replied! Read moreGenuine Hotels.com guest review
"Good value for money"
Excellent accommodation and situationGenuine Hotels.com guest review
Nice grounds, location fairly close to where we needed to be. Very, very pleasant service all round. Excellent value for money.Genuine Hotels.com guest review
"In dire need of a revamp"
I stayed in an Executive room with a patio door with its own patio looking towards a lake. Getting my heavy luggage from reception to the room was a big problem as there was no lift access to the area where my room was (and no porter service to help either). The room was large but very out-dated with an old-style TV, hardly any power sockets and no […] fridge (I had to get buckets of ice from the bar). For a room that is supposed to appeal to business users it badly needs updating. The bathroom was large but the shower (fixed to the wall) could have been far better. I cannot fault the food which is far better than you expect it to be. The wine prices are extremely expensive so best to get a drink from the bar first! The decor in the restaurant needs updating to make it suit the quality of the food. The "free wi-fi" advertised is very limited and that you really need to get a wi-fi access card from reception, though once you have it, it works. The reception staff were always excellent and individually all were good but there seems to be a lack of training and there wasn't that "can-do" service-with-a-smile attitude you expect from a four-star hotel, for example, the restaurant seemed under-staffed with waiting staff running the front desk of the restaurant and the bar as well as waiting tables. It's as if someone who runs hotels but doesn't stay in them thinks you can cut staffing costs by having waiting staff doing three jobs at once and still claim to be four star. Read moreGenuine Hotels.com guest review
Excellent value, really nice hotel. 20 minute walk or short taxi ride from town centre (and cheap...£5 or £6). Nice staff too.Genuine Hotels.com guest review
"On room alone - not good value"
The room we were given was worn out and shabby (523 I think). The room needs redecorating and improving. It is filled with furniture that is of little use and just takes up space. The bathroom is large and bright but the shower, which is over the bath, is ancient and useless. The shower head can only be positioned directly over the bath taps. The window […] frames looked mouldy. The grounds of this hotel are beautiful and the locations is good but for an overnight stay there are other hotels at the same price that give a more comfortable and pleasurable experience. Front desk staff were not attentive on check out. The woman indicated she was counting something and that I was to wait until she had finished. I left my payment on the counter and left feeling very dissatisfied. Read moreGenuine Hotels.com guest review
"Great hotel but rooms don't live up to expectation"
In general the hotel is very well presented, however the room we were allocated had certainly seen better days. This is a shame as from the outside the hotel and it's grounds are lovely. The staff however were extremely friendly and helpful.Genuine Hotels.com guest review
Everyone was extremely welcoming and friendly. Was amazing to go relax in the pool after our journey very happy about having a swim really made our stay.room was huge with two tv and a extra tv room with sitting area. Breakfast too was above wonderful because of everyone being so frindly and ready to help. Thank you for making our stay really wonde […] rful. Read moreGenuine Hotels.com guest review
"Good service how to deal with a problem."
Great location for both the city and local services.Good value and a lovely setting. A problem with room card swipe was solved speedily with a complimentary brandy offered while we waited. Nice touch and most welcome!Genuine Expedia guest review
"Very average hotel !"
Room we were given had no balcony as requested and the hot tap did not work, but upon pointing this out we were upgraded to a suite, which was very nice. The only problems were very old TV's and a very hard bed. The hotel was overall ok, but the food both at dinner and breakfast was very disappointing. Sadly lacking for a four star hotel.Genuine Expedia guest review
It's hard to believe that the beautiful rural setting of the Kenwood is actually so close to Sheffield City centre. Rooms were beautiful, service excellent, breakfast sumptuous.Genuine Hotels.com guest review
"Ideal place for short visit"
Spent just one night at the Kenwood, having stayed previously and enjoyed the visit. Ticks all the boxes really, good car parking, nice rooms, good breakfast, staff have always been friendly and helpful. One of our preferred choices when visiting Sheffield.Genuine Expedia guest review
"Lovely setting, nice peaceful hotel"
The room was nicely furnished and the bed very comfortable.The 'public areas' we are clean and well maintained. We ate in the bar and the food is quite overpriced for what it was but due to the snow we didn't want to venture out! A few more Reception staff would be good as 3 couples arrived at once to check in and this caused us to be stood for 15 mins […] to get checked in. Will stay here again. Read moreGenuine Hotels.com guest review
"A little dissapointing"
I have been staying at this hotel regularly over the last few years visiting family in the area. Usually the hotel is fine but this visit was dissapointing as it felt a little neglected. Walking into reception there was an unpleasant aroma which set the scene for the three days I was there. The room was OK but wasn't as clean as it usually is. I think […] I will be looking for a new place to stay. Read moreGenuine Hotels.com guest review
"Crane install in Sheffield; hotel with extra guest"
The jacuzzi wasn't working, and the power went off in my room 5 mintues after arrrival, oh and the women next door tried her key in my lock. All part of the service! We were servicing an overhead crane in Sheffield and needed an hotel for the night. The power in the room was soon sorted and our crane engineers enjoyed their stay.Genuine Hotels.com guest review
"Excellent location & service, spa :-|"
Very nice and comfortable stay. Arrived a couple of hours before check-in but very helpful staff checked if a room was ready and it was, so we were able to access room immediately. Very large room with everything we needed, so we were very pleased at this. Someone who had ordered room service left their dirty plates and glases outside the room in the […] morning and these were there several hours later and only taken away in the evening. The bar area looked very nice although we didn't use the facilities. Carpets that run through the hotel and a bit of the decor is slightly dated. We were looking forward to using the spa facilities but they weren't up to the standard we assumed. Shower looked a bit dirty and had a funny smell as did the steam room. Swimming area very nice though. Although pleased with our stay. Read moreGenuine Hotels.com guest review
Great escape with lovely roomGenuine Hotels.com guest review
"Good hotel. Poor restaurant service and food"
Overall excellent place to stay. We were unlucky the night we stayed as most of the restaurant staff were on leave resulting in very poor service long waiting times, poor communication and below standard food. They should have closed the restaurant r refunded money,needless to say all we received was the ' sorry about that sir' response. Will give them […] another chance though as most else was fine. Great location and nice room. Read moreGenuine Hotels.com guest review
"Comfortable and close to city centre"
The staff were friendly and the hotel was clean and comfortable. However, rooms could have done with a make over. Rather tatty/dated. Lovely to have a swim in the poolt. The hotel feels very rural but is close to the city centre. Breakfast was ok - but not has good as the 'free' one I had in a cheaper hotel recently. Orange juice was very watery.Genuine Hotels.com guest review
"Friendly and relaxed"
Everyone made us welcome including our puppy. Grounds are nice but could do with some investment.Genuine Hotels.com guest review
"Great for the Peaks"
Very comfortable, friendly hotel. Convenient for City and the Peak District. Good choice of food at the breakfast buffet which was fresh and hot.Genuine Hotels.com guest review
"Quiet location on great grounds close to centre of"
Newly redecorated room - very good. Good breakfast. Not a lot of parking.Genuine Hotels.com guest review
Still a very good hotel but rooms are looking more and more dated.Genuine Hotels.com guest review
"Lovely hotel in a lovely setting"
The hotel was very nice and the bed was the comfiest we've slept in with a Hotel stay. Unfortunately our stay wasn't long enough to use the Leisure facilities but we were impressed with them. We had a slight lake view and a friendly squirrel on the lawn in the morning. Can't fault the cleanliness of the room and communal areas. More car park spaces […] would be beneficial. Read moreGenuine Hotels.com guest review
"Relaxed Get Away"
Booked a last minute stay at this hotel as it had a pool and sauna etc...The hotel was quite quiet as it was a weekend in January. The room was in the original part of the hotel and although it was a walk from reception we had a nice bay window and views out to the lake and swimming pool. We came to relax and get away from it and thats what it achieved. […] The fitness suite was well kept and just what the doctor ordered. I can not comment on the local area as we did not use any local facilities. Read moreGenuine Hotels.com guest review
We booked a late Saturday night getaway. Good price for b&b. good service, pleasant well cared for hotel. We stayed in old part of hotel, a long walk from reception. It which had some wonderful period features in the communal parts. Enormous double room, almost a suite. Very clean room. Very creaky floorboards - we were glad there was no hotel room […] beneath us! A pleasant good value stay overall. Read moreGenuine Hotels.com guest review
""Had a wonderful stay at Kenwood Hall hotel.""
Excellent hotel. Very polite and unbelievably helpful staff. Brilliant view of lake from the room we stayed in; in fact upgraded to. Good facilities. Food is tasty but a little expensive. Unbelievable for the price I paid.Genuine Expedia guest review
"Don't use room 201"
Grubby decor throughout and long-time broken wash basin are not what I expectedGenuine Expedia guest review
Have stayed at this hotel before and thought standards had slipped. Room shabby particularly bathroom TV old and didn't work properly Staff very pleasant Breakfast fine. Disappointing as setting and grounds beautiful.Genuine Expedia guest review
"Lovely grounds in a quiet and attractive location"
Our second stay in six months. Bedrooms are spacious and comfortable.The reception staff were most helpful with our queries about bus and taxi services. You would not think you were in a city with lawns, lake and footpath throuth the tree-lined grounds. Good gym and pool.Genuine Hotels.com guest review
"A very diissapointing experience"
The hotel has spent a lot of time & money to create a good first impression. It looks great - bright, clean, spacious, lots of parking, lovely views of the grounds, and the added bonus of a spa to chill out in. However, our stay was disappointing. Our room (420) was chilly, there was black mould on the bathroom ceiling, and badly flaking paint. The […] extractor fan didn't work. There were part-used toiletries, without lids, left in the shower area from the previous occupants. We went out for the evening, and when we returned we found a leak above the bedroom window. The curtains were very wet, and the water was dripping onto the carpet. The management arrived, looked, then commented "That's a new one". The window outside the bedroom was also leaking badly; we were told "It's not so bad if it's only the coridor." They quickly found us another room, but it was a late night, after packing, unpacking and settling in. The new room also had partially used toiletries in the bathroom. Other things worth knowing include the spa area - not very well monitored, several of the lockers won't lock. The spa is reached down a flight of steps from the changing rooms, or there is a small lift for the disabled. The floors weren't very clean, especially in the sauna. Maybe we were unfortunate - We've been assured by management that our experience was not typical, and we've been invited to return, but I'm not sure whether we will. Read moreGenuine Hotels.com guest review
"Great for a short break"
I found the hotel staff, very helpful and pleased to assist with my enquires. My only disappointment was that the gym facilities were very much out of date and did not fit in with the rest of the hotel. I think that hotel rooms should have a fridge as standard, this was not in my room. If i had know I would have requested one. I had to ask for a shower […] cap, other essentials were on display such as soap and shower gel but not shower cap, this should have been provided. Another disappointment was that there was no hot water after 8.30pm! I had come from the pool/sauna and had to return to wash my hair. Read moreGenuine Expedia guest review
"Good hotel for a weekend break"
The first room we were offered was very scruffy for the standard of the hotel: stains on armchair, one of the curtains had become detached, the light switches were really dirty. However, upon mentioning this to Reception, we were moved to a cleaner room. However, I feel that overall the rooms do need updating. The general areas are of a good standard […] and the food was lovely. Read moreGenuine Expedia guest review
Executive room needed complete refubishment.Cracked and chipped enamel in sink.Windows dripping with condensation and a power cut which lasted for half an hour. Staff unable to find fuse box and no apology. We were left in total blackness.Wifi is very slow and you have to reconnect every half hour. Breakfast luke warm and inedible. General service levels […] poor and do not understand how this hotel has 4 star rating. Read moreGenuine Hotels.com guest review
Loved my stay the only thing that was disappointing is that the fan in the bathroom was very noisy and clearly needed to be serviced. Other than that i would definitely stay there again and all the staff were very pleaseant and welcomingGenuine Hotels.com guest review
"A lovely hotel"
This was a very nice hotel, the rooms were clean and well cared for, with clean bed linen and towels. The staff were also very pleasant. Nice gardens, although not many flowers at this time of year. Chesterfield and the Peak District are within comfortable driving distance. The high street nearby had shops and very nice restaurants.Genuine Hotels.com guest review
"great hotel for a city stay"
Our room had very creaky floorboards which were noisy whenever walking in roomGenuine Expedia guest review
"Close to bars and restaurants"
We had booked the room last minute and it was a special deal so for a **** Hotel I expected the room to be as it was, a little dated and the ceiling needs repair work! But overall, we had a comfortable last minute break away, in locely surroundings and enjoyed the spa facilities and the breakfast.Genuine Expedia guest review
nice hotel ,nice people ,leaking toilet in first room,noisy bathroom in second, third room very nice could do with better comunication between staff....Genuine Hotels.com guest review
"Excellent value for money!"
Excellent value for money. Some areas in need of decoration but this did not spoil our stay. The hotel is in lovely grounds, very convenient for both city centre and the Peaks. Very helpful and friendly staff. Will definately stay again.Genuine Expedia guest review
A good hotel for the price paid. Got a great deal. Great breakfastGenuine Expedia guest review
"Nice hotel with lovely grounds."
Very nice hotel with lovely grounds. The staff were very helpful and friendly. The food was delightful and the menu gave us a good variety of choices. We really enjoyed the spa and gym facilities that were small but a good distraction from the constant rain. Really close to the City Centre that offered a good mix of shops.Genuine Expedia guest review
Friendly and helpful staff and comfortable rooms. The hotel has a pleasant garden and ample car parking. Good selection of buffet breakfast. Unfortunately toilets in reception area were not clean.Genuine Hotels.com guest review
"Satisfactory and reasonably priced"
Nice location, very quiet. Breakfast was a bit limited in choice.Genuine Expedia guest review
"Conveniently situated for relaxing break"
Disappointing that bathroom toiletries lacked shampoo and shower cap. The room allocated was in itself OK but we were sent to the lower ground floor (basement) furthest point away from reception and dining room involving a long walk each time we left and returned to the room. I enquired if it was company policy to allocate bookings through Expedia to […] these rooms as this happened to us previously. They said there was no such policy and in future we should request where we would like to be and they would do their best to accommodate us. This hotel is very convenient for us when we visit our daughter in Sheffield and have used it several times. It is a nice hotel but I detect a little under staffed currently which shows at times that they become hasselled. We would use the hotel again in future. It is still good value. Read moreGenuine Expedia guest review
Quiet retreat in the heart of the city, very enjoyable stay.Genuine Expedia guest review
"Spacious hotel with pretty gardens"
There was no temperature control in the bedroom and it was impossible to turn off the heating, despite warm outside temperatures. This problem was also experienced in to some but not all of the rooms used by our travelling companions. This problem did detract from the stay, but the hotel has nice grounds, is well located in a residential area and has […] helpful staff. Breakfast selection was excellent. Read moreGenuine Expedia guest review
The Hotel, whilst located near to the city centre with its shops, amenities, sights etc. is situated in a quiet secluded area, therefore detached from the hustle & bustle of the busy city (if preferred). Perfect for relaxing and "re-charging the battery". Onsite leisure facilities, gym, pool, sauna, steamroom enhance the relax and unwind possibilit […] ies. Read moreGenuine Hotels.com guest review
We had a room which overlooked the grounds, which was great. The room was warm though and the floor by the left hand side bed was warm to walk on. The window only opens a bit but we had 2 fans in the room which we used all the time. They were painting the hallways near us at the time, which didn't cause us any problems. The staff were really friendly […] and very welcoming. Breakfast was good and we sat by the window every day looking out on to the beautiful view. Read moreGenuine Expedia guest review
pleasant location with good grounds close to centre of Sheffield ( 5 minutes in a taxi). Friendly and helful staff. Breakfast OK ( didn't have evening meals). Parking a bit limited but not too serious. Will stay here again and recommend to others.Genuine Hotels.com guest review
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