"Great Hotel but make mistakes!"
We have stayed at this hotel on numerous occassions and have always been very happy with the service and comfort this hotel offers. However, on this last occassion, I booked an executive room (as usual) but ended up with a double room. I queried the reception staff who told me that they'd over subscribed and had given us the usual extras that the executive […] room have. I explained that we didn't have the extra space and the larger bed but instead they'd put the complimentary robes and slippers on the bed which does not justify the extra cost. The staff were sympathetic and gave us complimetary room service as a good will gesture. The following morning the staff said they would follow up my complaint with regards to the oversight and the fact that we had a terrible night in a standard double (my hubby has recently undergone surgery so needs lots of space)... I have heard nothing from the staff and am disappointed to say this as normally they are very good. This mistake will not put me off booking this hotel again but it will make me more adament that I get the room that I book in future. Read moreGenuine Hotels.com guest review
Comfortable room, reasonable service, however cleanliness of room could have been better.Genuine Hotels.com guest review
"Good for me"
Always a pleasure staying here, its worth the extra few milesup to junction 28rather than stay in Nottingham CenterGenuine Hotels.com guest review
"Best bedding ever"
The bed was so comfy, bedding was soft, pillows were amazing! Gym was nice, not amazing but adequate. Food was shocking! The hand cut chips were nice but the chicken was on the verge of being off, one night I had the most expensive sandwich, in stale bread which took about an hour to prepare... 3 times i sent it back, it was just awful... they are short […] staffed in the mornings and at the bar where one poor guy has to do everything! The taps were hanging off the wall and the aluminium windows were damp and smelly... other than that I have stayed in much worse! Read moreGenuine Hotels.com guest review
"Perfec location near the motorway"
We arrived at about 7.15 and were told that we we couldn't eat in the dining room until 9.15, despite there appearing to be a lot of available tables. We were a bit annoyed about this but in fact had a nice bar meal instead which was quite tasty and came up quickly. While eating we realised that we had been charged for the room again on arrival, despite […] having already paid Expedia in full in advance. The hotel were quick to correct this when pointed out, but they shouldn't have had to rely on us noticing this. We had a nice room with a fairly comfortable bed, with a good bathroom with a bath and shower over and plenty of room for everything. The room was really cold when we arrived and it took us a little while to work out how to get the heating going. We then ended up with the room too hot and despite constantly turning the thermostat down, we never got it cool enough again so were hot all night. There was a notice in the room telling us the times when we might have a short or a long wait for breakfast. We had a bit of a wait. The dining room is clearly too small and there clearly aren't enough staff, as similarly to the evening before, there were tables ready that weren't being used and a lot of people waiting for breakfast. The staff were working really hard and were charming, but couldn't cope. When we eventually ate, the breakfast was very good, with plenty of choice. Read moreGenuine Expedia guest review
"Nice room, shame about the restaurant"
Room was fine, comfortable and clean. Stay here often but usually eat over the road at Premier Inn. Decided to have Sunday meal in restaurant. Completely disorganised - lost booking made three days earlier; rubbish service - once seated ignored us (took orders from 2 tables next to us who came in after us; then served them bread rolls and still ignored […] us!!!), didn't ask if we wanted to order any drinks; made all customers queue at till to get bill and pay - embarrassing other diners (standing over them)...and then on check out they tried to make us pay a second time (reception said they had not record from the restaurant of the payment made the previous night). Total fiasco...and the food was very ordinary but they charge London prices. Don't be fools - go over the road to eat. Read moreGenuine Hotels.com guest review
"Derbyshire stopping point"
Excellent location just off Junction 28 of the M1. Ideal for visits to Chatsworth, Bolsover Castle and Hardwick Hall. Also close to Designer Outlet Centre for the clothes shopper! Staff were friendly and approachable. Room was clean, with good added facilities; iron, ironing board, hair dryer and trouser press. Fitness centre was a bonus. Free of charge, […] with gym, pool, jacuzzi and sauna. Again these were nice and clean. Evening meal was particularly good. On the negative side; Service in the bar could have been better. The buffet breakfast suffered a similar problem to other hotels with long a delay for hot food items to be replenished. Wanted to start a 'tab' but could only do so with a credit card and not a debit card. Having said all that, overall very good value for money, and would happily stay there again. Read moreGenuine Hotels.com guest review
"Great mother and daughter or couples weekend break"
Very good value for money - nice spa and friendly staff. Well situated for sightseeing, walking and shopping.Genuine Expedia guest review
"Close to local amenities and relatives to visit."
Comfortable, clean, with welcoming, helpful staff and good meals. Large car park, and excellent location for touring Derbyshire Dales.Genuine Hotels.com guest review
"Small, uncomfortable beds in a hot hotel!"
Too hot in roomsGenuine Hotels.com guest review
Regular customer, so used to this hotel. All fine for business use; just tends to get busy on front desk in early evening, so external callers trying to phone in often find it difficult to get the hotel switchboard to answer. You have to listen to menu options several times (over many minutes) until a real person answers. This is a regular occurren […] ce. Read moreGenuine Hotels.com guest review
The hotel was OK. Staff were very proffesional. I found the bed to be much too soft and only a double (many hotels now have kingsize as a matter of course) and the room was very hot (freak good weather) but no air conditioning. Hotel felt a little 'tired'Genuine Expedia guest review
"Great hotel for a short stay"
We really enjoyed our stay at the Detrbyshire hotel, the staff were very friendly and helpful, our room was clean and comfortable, the spa was an added extra as we were able to relax in the hotels pool,sauna,steam room and hot tub. The breakfast was excellent there was plenty to choose from.Genuine Expedia guest review
"Close to motorway & shopping centre"
Hotel very convenient for motorway and exploring Derbyshire. Bed so comfortable we overslept and missed breakfast, but it was Very quiet area. Would stay again if in the area.Genuine Hotels.com guest review
Our overnight stay was very comfortable and made even pleasanter by the warmth of the service we received. The night we were there there was a fairly large wedding but this in no way affected our comfort and enjoyment. The room was very modern, clean and well maintained; the beds were comfortable. The only criticism for a twin room there should be two […] bath and hand towels; a few biscuits in the room would be appreciated. But these are minor criticisms for the standard was generally high. The staff was uniformly welcoming. Very convenient to the motorway too. We stayed on to watch the Wimbledon final! Read moreGenuine Hotels.com guest review
very nice,the breakfast arrangements were not very good,we had to queue for 15 minutes to get a table.but every thing else was very good.Genuine Hotels.com guest review
Really comfortable bed bathroom and bedroom both clean. The breakfast was not very appealing the eggs were laying in fat and the coffee was cold. Leisure facilities were great although the pool was a little small to accomadate the ammount of people using it. On the whole not up to 4 star standard needs a little tweeking.Genuine Expedia guest review
Expectations were for a hotel near the location of an evening out and some lesuire facilities. Room, bathroom and lesuire facilities are showing their age but are spotlessly clean. Every member of staff we encountered was pleasant, appropriately informed and generally nice to deal with.Genuine Hotels.com guest review
Took 40 minutes to check in with less than helpful staff, bed was so soft that it dipped in the middle and was not a good night's sleep. Spa was pretty nice, as was breakfast. Decor is a bit old and could do with a refurb.Genuine Hotels.com guest review
"Close to roads, sights etc"
We stayed for 3 nights and were very comfortable in this hotel. The buffet breakfast was great and I would think made for less waste of food. The bed was so comfortable (apart from the quilt being a little too warm) that we ordered new pillows from the same company when we returned home. We only had one evening meal at the hotel, as these were a little […] on the expensive side, but the meal we had was well worth the money and was very enjoyable. Shopping and sight-seeing were very convenient. Countryside beautiful. Read moreGenuine Hotels.com guest review
"Four star hotel which is correctly rated"
The location of the hotel is ideal, situated just off the motorway. The staff were very attentive and helpful. The leisure complex was good but the changing rooms would have benefited from a good clean, although to be fair, we only used it towards the end of the day. The breakfasts were very good and dinner was also very nice and good vfm. Wine was […] a bit over-priced starting from about £20 a bottle! All in all, we would be very happy to recommend the Derbyshire Hotel to anyone and will probably stay there again. The bedroom was hot which meant that we needed to open the window to control the temperature and being so close to the motorway meant that we could (just) hear the traffic (not loud enough to disturb sleep however - and I am a light sleeper!) Read moreGenuine Expedia guest review
"The best hotel staff"
Whoever is responisble for training the staff here deserves a pat on the back! The whole team were charming - every member I met, from cleaners to managment, had time to greet me and make me feel welcome. The hotel decor is a touch dated, but the things that matter to me, ans a female business traveller,were all great. They provided a comfy bed with […] quality linen, iron and board, a secure room with door chain, nice room service menu, and lovely pool and gym. I'll stay here again Read moreGenuine Hotels.com guest review
"Comfort and Friendliness at The Derbyshire"
This was a comfortable hotel and the staff were freindly and helpful throughout. It was a bonus having the chance to accomodate my dogs - although the supplement of £30 was rather steep! The leisure facilities were great. The only negative was the VERY noisy radiator in our room that filled each morning at 4.45am.Genuine Hotels.com guest review
"Room service menu"
The room service menu selection was very light, I assume they wanted you to eat in the restaurant. Everything else was fine. The staff very friendly and next time I may even try out the gym.Genuine Hotels.com guest review
"Expensive small dog supplement !!!"
On arrival member of staff on reception quite hostile Very expensive supplement for a minature Schnauzer Dog !!! £30.00 !! Not mentioned when booking on line !! Would definitely not have booked otherwise !!! All staff uniforms very worn both in the restaurant and reception this poor appearence made them look unprofessional before they even approached […] you Read moreGenuine Expedia guest review
"The Derbyshire Hotel - a thumbs up!"
I have to say that after booking the hotel and then reading the reviews - it was with some trepidation that we went along. The hotel from the outside looks a bit dark and foreboding (but hey it is winter!) however on walking through the front door the reception area was beautiful - clean and bright. We had a very spacious double room on the first floor, […] comfortable and clean with plenty of storage space and a fridge! The bathroom was spacious and very clean and if I was to say anything negative it would be that the furniture was a wee bit dated and the TV's picture was not brilliant - but hey if that's all then there is not much to complain about. The pool and spa area at night was lovely - very clean and romantically lit and we enjoyed a very relaxing couple of hours there. The staff we met were friendly and helpful and we had a lovely cooked buffet breakfast. Good distance from the Outlet Village - literally 5 mins in the car and across the road from a Beefeater pub. All in all a def. 4 out of 5 ! Read moreGenuine Expedia guest review
"The Derbyshire Hotel"
The hotel is well positioned and close to the motorway. The staff are very friendly and helpful. However the hotel is let down by its condition. In our room there was a lot of mould on the windows. In the lounge/bar area the carpets are looking tired and it is plain to see where the carpets are joined, it is becoming threadbear. Also the prices in the […] bar and for food was we felt exessive for the standard. This hotel we believe caters mainly for the business traveller with expense account facilities Read moreGenuine Hotels.com guest review
My favourite thing about this hotel is that I found the bed to be soooo comfortable that I slept like a baby! We didn't use the bar or leisure facilities so can't comment on them. In my opinion this hotel is worth the 4 stars.The hotel's location is great for the outlet shopping complex and close enough for a drive into the Peak District. I will definitely […] book again if in the area. Read moreGenuine Expedia guest review
The worst Principal Hotel I ever experienced. The worst receptionist representing hotel ever experienced. If you want to be hustled for your credit card details while you eating your breakfast - welcome to Derbyshire Principal Hotel. Regardless that you provided all details to receptionist the night before- you are still chased like wild animal during […] your breakfast. When problem addressed to receptionist - the patronising and absent tonality of the voice and attitude of Alcatraz was hurled back to me. " That is not my problem Sir" - is the patronising and angry response of this Receptionist, who would probably get a successful carrier as Prison Guard but certainly not a front person representing very known Hotel Group. Room - it was not cleaned properly, towels contained hair from cleaners or whoever else. Bad was like a trampoline and cushions were neck braking. You would probably need to book therapy and serious massage after spending night in such a bad. Water was dripping like from Arizona's desert cactus - no pressure, taps broken. Shell I continue - I could overcome Tolstoy's War and Peace in volume of complaints towards this Hotel. The Hotel Manager was informed in details and is now fully aware that there is a massive problem with his Hotel Team. I stayed 4 days at Hotel and when I was leaving I noticed that Receptionists were smiling and greeting their visitors - That could be the new beginning of Derbyshire Hotel and I hope that my vigorous complaint would provide to other guest the treatment and service they paid for and expect to get. It is not difficult to smile and be pleasant - in service you do not have attitude and many people do forget that. Read moreGenuine Hotels.com guest review
水圧が全くなく、お湯の温度調整ができない。設備の問題とは言え、ハウスキーピングからの打ち上げがないまま客に提供している。値段とつりあわないホテル。Genuine Hotels.com guest review
"Great couple of nights"
10/21/14 KerHarri Bedfordshire, United Kingdom
I booked a Travelzoo deal for a 2 night stay as a birthday getaway for myself and my boyfriend, £154 for 2 nights, dinner, b&b. We upgraded to a Superior double for an extra £9 a night, and it was money well spent. The bed was enormous and very comfortable. The room was very nice and had everything you'd want. Everything was very clean and tidy, and the staff were all very pleasant and friendly. We had dinner on the first night at 8.30, and we were pretty much the only people there, yet it was a 45 min wait 2 cheeseburgers. I'm not quite sure what happened there, but as we decided to take our puddings back to the room, a waiter very kindly carried them back for us. Dinner the next night was earlier, and a lot busier, and thankfully service was a lot faster. Food was lovely at dinner and breakfast. We used the swimming pool and spa on both days, and it was very relaxing. The facilities were nice and everything you could need. It was a great base for discovering the local area and is very easy to get to. We would definitely return for another visit.
10/19/14 Jane D Darlington, United Kingdom
My husband & I enjoyed a two night break here recently. We were pleased with our room and the hotel facilities. The staff were pleasant our only grumble was we found the restaurant &bar prices expensive but overall a pleasant stay.
"Just off motorway but really good stay!"
10/17/14 Lindamonj Bourne End, United Kingdom
This hotel offers good facilities at really good prices. Excellent breakfast and very attentive staff. Unless the evening meal is included in a package then I would tend to be selective, as it seemed quite pricey - Parking excellent and if you are travelling it is just a few yards away from the motorway. Overall I would definately use this hotel again
10/13/14 Rachel H Worcester, United Kingdom
I visited this hotel as a single guest for two nights as a birthday treat and thoroughly enjoyed myself. The location was easy to find and there was plenty of parking. The room was very comfortable and clean and the complimentary wi-fi had a good connection. The pool was also well kept with good facilities although a little small and designed more for relaxing than actual swimming. The bar and restaurant were a little expensive and to get to the outdoor area you had to make your way through the conference suites. It was essentially the smoking area, but it was a nice day and I wanted to sit outside and there were no smokers so it was pleasant. The food was delicious and at no point was I made to feel uncomfortable because I was solo. It was a great base to see the local area, including Bolsover Castle, and I would certainly stay there again.
10/08/14 keddleston Nottingham, United Kingdom
I recently celebrated my birthday with dinner in the restaurant with friends, and what a lovely evening we had. There was a warm welcome from the staff upon arrival which got us off to a great start. The menu was extensive, with something for everyone, and I could not have found a better place to celebrate. The food was excellent, fresh and well presented and the staff discreet and attentive. This all helped to make my birthday one I will remember for a very long time.
10/06/14 trveller46 Kingston-upon-Hull, United Kingdom
We stayed at this hotel for a weekend break with some friends. The rooms were very comfortable and the staff friendly. We used the leisure facilities which were very good. The price included breakfast which is buffet style and you could eat as much as you wanted along with plenty of tea and coffee. The bar is a bit pricey but there is a pub across the road where drinks are cheaper. We would certainly stay here again.
10/05/14 April H Wakefield, United Kingdom
Stayed at this hotel using a groupon deal, dinner, wine, bed and breakfast at a good value price. Hotel very very close to M1 with ample parking. Check in busy but effective. Room very far away from main area of hotel, sprawling corridors that seemed to keep going forever. Leisure facilities on site but unfortunately not able to use on this occasion. Room and bathroom, clean spacious and everything needed available.Hair dryer, iron and ironing board, tea and coffee making facilities (of which are bit sparse) No noise from motorway observed at all. on arrival found room to be cold but good instruction on how to use heating. Well lit bathroom with plenty of towels for 2, bath with over shower and no problem with hot water. TV very old and not very good reception but not of concern to me as we did not come away to watch tv. Beds large and comfortable, extra pillows found in wardrobe. Drinks in the bar expensive and restricted choice, and bar area characterless but serves a purpose. Meal in the restaurant booked on arrival and had to take late availability and by this time no steak was available which were not made aware of until trying to order. Meal prices expensive but as was included in our deal not a problem. Attentive, efficient staff food enjoyable and prompt service. Good night sleep, Rooms nice and dark and no noise from corridor, surrounding rooms or outside.
"Eating out in luxury."
10/01/14 Waite5 Nottingham, United Kingdom
This restaurant is superb. The meals were excellent and the staff very friendly and helpful. It is rather pricey but for a special occasion like our visit was it can't be bettered in this area. Hotel also has a leisure centre and good for overnight stays.
"Polite and friendly staff"
09/30/14 jaaykay East midlands
Had a meeting at this hotel today. Friendly staff who were happy to sort wifi codes out. Food very nice, even if a little expensive just for a sandwich! However, it did come with a small amount of crisps and salad. Plenty of parking and clean amenities. Very convenient for M1/A38 location.
"Deal made it good value."
09/29/14 livelifelong Baldock, United Kingdom
Amazon deal.Just of Jct 28.Plenty free parking.Free WiFi.Good reception.Nice clean large room.Old tv,Free Tea/Coffee.Shower gel.Extra pillows,iron & board.Shower & bath.Nice size.Nice eve meal.Drinks expensive.Buffet breakfast.lots of choice.Free leisure club which i used.Staff very good all round.Deal made it good value.
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