"Good for me"
Always a pleasure staying here, its worth the extra few milesup to junction 28rather than stay in Nottingham CenterGenuine Hotels.com guest review
"Best bedding ever"
The bed was so comfy, bedding was soft, pillows were amazing! Gym was nice, not amazing but adequate. Food was shocking! The hand cut chips were nice but the chicken was on the verge of being off, one night I had the most expensive sandwich, in stale bread which took about an hour to prepare... 3 times i sent it back, it was just awful... they are short […] staffed in the mornings and at the bar where one poor guy has to do everything! The taps were hanging off the wall and the aluminium windows were damp and smelly... other than that I have stayed in much worse! Read moreGenuine Hotels.com guest review
"Perfec location near the motorway"
We arrived at about 7.15 and were told that we we couldn't eat in the dining room until 9.15, despite there appearing to be a lot of available tables. We were a bit annoyed about this but in fact had a nice bar meal instead which was quite tasty and came up quickly. While eating we realised that we had been charged for the room again on arrival, despite […] having already paid Expedia in full in advance. The hotel were quick to correct this when pointed out, but they shouldn't have had to rely on us noticing this. We had a nice room with a fairly comfortable bed, with a good bathroom with a bath and shower over and plenty of room for everything. The room was really cold when we arrived and it took us a little while to work out how to get the heating going. We then ended up with the room too hot and despite constantly turning the thermostat down, we never got it cool enough again so were hot all night. There was a notice in the room telling us the times when we might have a short or a long wait for breakfast. We had a bit of a wait. The dining room is clearly too small and there clearly aren't enough staff, as similarly to the evening before, there were tables ready that weren't being used and a lot of people waiting for breakfast. The staff were working really hard and were charming, but couldn't cope. When we eventually ate, the breakfast was very good, with plenty of choice. Read moreGenuine Expedia guest review
"Nice room, shame about the restaurant"
Room was fine, comfortable and clean. Stay here often but usually eat over the road at Premier Inn. Decided to have Sunday meal in restaurant. Completely disorganised - lost booking made three days earlier; rubbish service - once seated ignored us (took orders from 2 tables next to us who came in after us; then served them bread rolls and still ignored […] us!!!), didn't ask if we wanted to order any drinks; made all customers queue at till to get bill and pay - embarrassing other diners (standing over them)...and then on check out they tried to make us pay a second time (reception said they had not record from the restaurant of the payment made the previous night). Total fiasco...and the food was very ordinary but they charge London prices. Don't be fools - go over the road to eat. Read moreGenuine Hotels.com guest review
"Derbyshire stopping point"
Excellent location just off Junction 28 of the M1. Ideal for visits to Chatsworth, Bolsover Castle and Hardwick Hall. Also close to Designer Outlet Centre for the clothes shopper! Staff were friendly and approachable. Room was clean, with good added facilities; iron, ironing board, hair dryer and trouser press. Fitness centre was a bonus. Free of charge, […] with gym, pool, jacuzzi and sauna. Again these were nice and clean. Evening meal was particularly good. On the negative side; Service in the bar could have been better. The buffet breakfast suffered a similar problem to other hotels with long a delay for hot food items to be replenished. Wanted to start a 'tab' but could only do so with a credit card and not a debit card. Having said all that, overall very good value for money, and would happily stay there again. Read moreGenuine Hotels.com guest review
"Great mother and daughter or couples weekend break"
Very good value for money - nice spa and friendly staff. Well situated for sightseeing, walking and shopping.Genuine Expedia guest review
"Close to local amenities and relatives to visit."
Comfortable, clean, with welcoming, helpful staff and good meals. Large car park, and excellent location for touring Derbyshire Dales.Genuine Hotels.com guest review
"Small, uncomfortable beds in a hot hotel!"
Too hot in roomsGenuine Hotels.com guest review
Regular customer, so used to this hotel. All fine for business use; just tends to get busy on front desk in early evening, so external callers trying to phone in often find it difficult to get the hotel switchboard to answer. You have to listen to menu options several times (over many minutes) until a real person answers. This is a regular occurren […] ce. Read moreGenuine Hotels.com guest review
The hotel was OK. Staff were very proffesional. I found the bed to be much too soft and only a double (many hotels now have kingsize as a matter of course) and the room was very hot (freak good weather) but no air conditioning. Hotel felt a little 'tired'Genuine Expedia guest review
"Great hotel for a short stay"
We really enjoyed our stay at the Detrbyshire hotel, the staff were very friendly and helpful, our room was clean and comfortable, the spa was an added extra as we were able to relax in the hotels pool,sauna,steam room and hot tub. The breakfast was excellent there was plenty to choose from.Genuine Expedia guest review
"Close to motorway & shopping centre"
Hotel very convenient for motorway and exploring Derbyshire. Bed so comfortable we overslept and missed breakfast, but it was Very quiet area. Would stay again if in the area.Genuine Hotels.com guest review
Our overnight stay was very comfortable and made even pleasanter by the warmth of the service we received. The night we were there there was a fairly large wedding but this in no way affected our comfort and enjoyment. The room was very modern, clean and well maintained; the beds were comfortable. The only criticism for a twin room there should be two […] bath and hand towels; a few biscuits in the room would be appreciated. But these are minor criticisms for the standard was generally high. The staff was uniformly welcoming. Very convenient to the motorway too. We stayed on to watch the Wimbledon final! Read moreGenuine Hotels.com guest review
very nice,the breakfast arrangements were not very good,we had to queue for 15 minutes to get a table.but every thing else was very good.Genuine Hotels.com guest review
Really comfortable bed bathroom and bedroom both clean. The breakfast was not very appealing the eggs were laying in fat and the coffee was cold. Leisure facilities were great although the pool was a little small to accomadate the ammount of people using it. On the whole not up to 4 star standard needs a little tweeking.Genuine Expedia guest review
Expectations were for a hotel near the location of an evening out and some lesuire facilities. Room, bathroom and lesuire facilities are showing their age but are spotlessly clean. Every member of staff we encountered was pleasant, appropriately informed and generally nice to deal with.Genuine Hotels.com guest review
Took 40 minutes to check in with less than helpful staff, bed was so soft that it dipped in the middle and was not a good night's sleep. Spa was pretty nice, as was breakfast. Decor is a bit old and could do with a refurb.Genuine Hotels.com guest review
"Close to roads, sights etc"
We stayed for 3 nights and were very comfortable in this hotel. The buffet breakfast was great and I would think made for less waste of food. The bed was so comfortable (apart from the quilt being a little too warm) that we ordered new pillows from the same company when we returned home. We only had one evening meal at the hotel, as these were a little […] on the expensive side, but the meal we had was well worth the money and was very enjoyable. Shopping and sight-seeing were very convenient. Countryside beautiful. Read moreGenuine Hotels.com guest review
"Four star hotel which is correctly rated"
The location of the hotel is ideal, situated just off the motorway. The staff were very attentive and helpful. The leisure complex was good but the changing rooms would have benefited from a good clean, although to be fair, we only used it towards the end of the day. The breakfasts were very good and dinner was also very nice and good vfm. Wine was […] a bit over-priced starting from about £20 a bottle! All in all, we would be very happy to recommend the Derbyshire Hotel to anyone and will probably stay there again. The bedroom was hot which meant that we needed to open the window to control the temperature and being so close to the motorway meant that we could (just) hear the traffic (not loud enough to disturb sleep however - and I am a light sleeper!) Read moreGenuine Expedia guest review
"The best hotel staff"
Whoever is responisble for training the staff here deserves a pat on the back! The whole team were charming - every member I met, from cleaners to managment, had time to greet me and make me feel welcome. The hotel decor is a touch dated, but the things that matter to me, ans a female business traveller,were all great. They provided a comfy bed with […] quality linen, iron and board, a secure room with door chain, nice room service menu, and lovely pool and gym. I'll stay here again Read moreGenuine Hotels.com guest review
"Comfort and Friendliness at The Derbyshire"
This was a comfortable hotel and the staff were freindly and helpful throughout. It was a bonus having the chance to accomodate my dogs - although the supplement of £30 was rather steep! The leisure facilities were great. The only negative was the VERY noisy radiator in our room that filled each morning at 4.45am.Genuine Hotels.com guest review
"Room service menu"
The room service menu selection was very light, I assume they wanted you to eat in the restaurant. Everything else was fine. The staff very friendly and next time I may even try out the gym.Genuine Hotels.com guest review
"Expensive small dog supplement !!!"
On arrival member of staff on reception quite hostile Very expensive supplement for a minature Schnauzer Dog !!! £30.00 !! Not mentioned when booking on line !! Would definitely not have booked otherwise !!! All staff uniforms very worn both in the restaurant and reception this poor appearence made them look unprofessional before they even approached […] you Read moreGenuine Expedia guest review
"The Derbyshire Hotel - a thumbs up!"
I have to say that after booking the hotel and then reading the reviews - it was with some trepidation that we went along. The hotel from the outside looks a bit dark and foreboding (but hey it is winter!) however on walking through the front door the reception area was beautiful - clean and bright. We had a very spacious double room on the first floor, […] comfortable and clean with plenty of storage space and a fridge! The bathroom was spacious and very clean and if I was to say anything negative it would be that the furniture was a wee bit dated and the TV's picture was not brilliant - but hey if that's all then there is not much to complain about. The pool and spa area at night was lovely - very clean and romantically lit and we enjoyed a very relaxing couple of hours there. The staff we met were friendly and helpful and we had a lovely cooked buffet breakfast. Good distance from the Outlet Village - literally 5 mins in the car and across the road from a Beefeater pub. All in all a def. 4 out of 5 ! Read moreGenuine Expedia guest review
"The Derbyshire Hotel"
The hotel is well positioned and close to the motorway. The staff are very friendly and helpful. However the hotel is let down by its condition. In our room there was a lot of mould on the windows. In the lounge/bar area the carpets are looking tired and it is plain to see where the carpets are joined, it is becoming threadbear. Also the prices in the […] bar and for food was we felt exessive for the standard. This hotel we believe caters mainly for the business traveller with expense account facilities Read moreGenuine Hotels.com guest review
My favourite thing about this hotel is that I found the bed to be soooo comfortable that I slept like a baby! We didn't use the bar or leisure facilities so can't comment on them. In my opinion this hotel is worth the 4 stars.The hotel's location is great for the outlet shopping complex and close enough for a drive into the Peak District. I will definitely […] book again if in the area. Read moreGenuine Expedia guest review
The worst Principal Hotel I ever experienced. The worst receptionist representing hotel ever experienced. If you want to be hustled for your credit card details while you eating your breakfast - welcome to Derbyshire Principal Hotel. Regardless that you provided all details to receptionist the night before- you are still chased like wild animal during […] your breakfast. When problem addressed to receptionist - the patronising and absent tonality of the voice and attitude of Alcatraz was hurled back to me. " That is not my problem Sir" - is the patronising and angry response of this Receptionist, who would probably get a successful carrier as Prison Guard but certainly not a front person representing very known Hotel Group. Room - it was not cleaned properly, towels contained hair from cleaners or whoever else. Bad was like a trampoline and cushions were neck braking. You would probably need to book therapy and serious massage after spending night in such a bad. Water was dripping like from Arizona's desert cactus - no pressure, taps broken. Shell I continue - I could overcome Tolstoy's War and Peace in volume of complaints towards this Hotel. The Hotel Manager was informed in details and is now fully aware that there is a massive problem with his Hotel Team. I stayed 4 days at Hotel and when I was leaving I noticed that Receptionists were smiling and greeting their visitors - That could be the new beginning of Derbyshire Hotel and I hope that my vigorous complaint would provide to other guest the treatment and service they paid for and expect to get. It is not difficult to smile and be pleasant - in service you do not have attitude and many people do forget that. Read moreGenuine Hotels.com guest review
"Comfortable and Convenient"
I stayed couple of nights at the Hotel with my wife and it was fantastic. The room was clean and spacious. The staff was very friendly. We were not charged for breakfast even though it was not included in our room rate. Definitely will stay there again.Genuine Hotels.com guest review
水圧が全くなく、お湯の温度調整ができない。設備の問題とは言え、ハウスキーピングからの打ち上げがないまま客に提供している。値段とつりあわないホテル。Genuine Hotels.com guest review
"Das Hotel liegt zu nah an der Autobahn"
Starker Lärm über 24 Stunden. 100 m von Autobahn entfernt.Genuine Hotels.com guest review
"Didn't live up to my expectations"
09/14/14 Mel W Worcester, England, United Kingdom
Good points first. Staff friendly and helpful, convenient to the motorway and the breakfast good and plentiful. However the photographs of the rooms must have had soft focus on max! The whole hotel is looking a little tired and jaded and in need of a refurbishment. Worn carpet and gaffer tape holding things down is not good. The duvet was sparse in places and lumpy in others. Towel exchange meant only getting back one when you put two to be washed. We had a meal in the restaurant which was over priced for what it was and arrived with unseemly haste. I have waited longer for food to be cooked in Mac Donalds which is a worry. I expected more for my money :(
"Love this hotel"
09/14/14 MrsC2608 York, United Kingdom
Have stayed in this hotel a number of times and will continue to do so. Have stayed in a number of different rooms on different floors. The rooms on the front corridor are best as they have less traffic noise than those at the back of the hotel. Pool and leisure facilities are great, staff are incredibly friendly and will try and make your stay as pleasant as possible. Restaurant is great, food really good value. Only gripe I've had is that the fruit teas are not always available every morning.
09/13/14 R33K Helsinki
This is an average and a bit boring hotel which could easily be better with some effort. The pros: room was clean and quiet, check in and out was friendly and quite effective, wifi was free of charge and signal good, and the breakfast had quite good variety (including some healthy options - not too many though). The cons: the room and the bathroom were outdated, cold and not very welcoming, and the bed wasn't really comfortable to my taste. The quality of the breakfast (e.g. coffee) could also have been better. I felt generally that the hotel did not provide very good value for the money.
"Great central location"
09/12/14 spaniel14 Leeds, United Kingdom
The room was well equipped, functional, practical and clean and the bed firmness was just fine. Staff were welcoming and pleasant. I can't comment on the food/drink as I'd headed into nearby Alfreton. Nor can I comment on the spa, which I would have used had the day not been so hot. It's in an ideal location for motorway access and I would use again. If I could change one thing, it would be installing air-con. The windows are set to barely open and it was an extremely hot period of time. An electric fan had been placed in the room which moved the air around but didn't affect temperature, making it difficult to sleep. I ended up on top of the bed with no coverings and the fan placed as close to me as possible.
"oue of travelzoos best !!"
09/09/14 southowram Halifax, United Kingdom
Just of the M1 with easy access and good parking this gem of a hotel was full of exceptional surprises, a good looking very clean hotel with good service with a smile from all staff clean rooms well supplied. and a excellent selection on the menu and plenty of choices for breakfast only down side was the drinks were on the expensive side, but with our package was included a bottle of wine not the best, but I've had a lot worst and for the price of the package mustn't grumble. The package we had with Travelzoo was more than good value and will be used again and again. (WELL DONE)
09/09/14 Goldmember27 Cheshire
As the title suggests this would have been a great hotel to film this classic soap. Booking a room via the phone on a 0844 number was a nightmare, the foreign lady on the end of the line didn't have a clue. It took a second call the next day to sought the booking out. But once we arrived the staff were great, customer service was very much on the agenda, the waitresses in the restaurant were particularly attentive both at dinner and breakfast. The rooms were clean and comfortable. The food was very good. Drinks very expensive an average bottle of wine costing over £20.Had a lovely weekend would book again.
09/08/14 EdParsons706 Brighton, United Kingdom
Really nice. Great food. Great location. Nice staff. Lovely spa. A bit of a hiccup at check in as they were training someone so it took about half an hour but apart from that Great. Special mention to restaurant staff who were extremely nice.
I'm just about to go to bed on my last of my two night break in this hotel but I wanted to write a review on here because I can't praise it enough. Decent size rooms, great leisure facilities free to guests including a pool and gym, amazing food(I was there on dinner bed&breakfast which I recommend booking because its a huge amount cheaper than paying for meals as you go the dinner is expensive but if you pre book half board its cheap!!!), east Midlands outlet around the corner with brilliant name brand shops at discounted prices(reebok trainers reduced from £46 to £22), matlock bath nearby and I really recommend the cable car the view at the top and caves are amazing but best of all, what really makes the holiday is the staff. They are fantastic! So helpful so polite so friendly. Coming around to fill up your coffee in the morning without being asked, promptly taking your order for a meal but not making you feel rushed just outstanding. Really really really brilliant! So if you like great food, great service, great leisure facilities, bargain price designer shopping nearby and brilliant day trips out come to the Derbyshire hotel and book half board(you also get a free bottle of wine on arrival with that package). I'm a travel agent in walsall about 1 and a quarter hours drive away so petrol bill not too high either! I WILL be recommending this hotel to my clients! Enjoy!! Best service of any uk hotel I've ever stayed at genuinely! :) and I've stayed in 5 star hotels in London!
"Great hotel but same menu for 4 nights"
09/06/14 John P Ripon, United Kingdom
This hotel is great,all staff very friendly, nice and clean everywhere,nice bedroom comfy bed. Nice spa,pool,jacuzzi. Great car park easy access to reception. In very close relationship for Matlock , Matlock Bath, Crich tramway museum, Chatsworth House. in fact all the highlights of Derbyshire,and next to the M1 junction 28 Only downside the evening menu was the same every night of our 4 night stay.
09/05/14 JeanSheridan Cuxton Kent
We had a two night break at this Hotel on our way to Yorkshire and the Lake District. The room was very well equipped, it even had an ironing board and iron, which are so useful when you are travelling and living out of a suitcase. The room was lovely, it did overlook the busy A38, but you could not hear it at all with the windows closed. We had two lovely meals in the Restaurant and two very good breakfasts. The staff were lovely, friendly and helpful. We used the swimming pool, sauna and steam room on our second day. If shopping is your thing (not ours) the East Midlands Outlet Centre is a short walk away. I found the bed a little hard but I'm not very well padded! Would definitely stay here again.
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