The Kensington Hotel - London

This hotel was pretty deluxe - the room was very comfortable, the staff pleasant and very helpful, and the bar and cocktail service was outstanding. Best blackout shades I've ever seen - the made the room completely dark, even in mid-afternoon, if desired. Also, a ton of great restaurants nearby and a great little farmer's market on Saturday mornin […] g. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nice location, upscale and friendly staff, nice gym, super clean, every evening they would bring tea and cake to our room, free upgrade to a suite, overall very nice place to stay.

Genuine Expedia guest review

As a frequent traveler, this was the best hotel experience I've had in at least a decade. The only thing in the world as good as the rooms and building quality was the service the staff provided.

Genuine Expedia guest review

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Genuine Hotels.com guest review

As a VIP I got instant upgrade upon arrival. The room was great and the staff very welcoming. However, the rooms are not sound proof and I could hear the floors each time someone moved along the corridor or even in the room next door. Maybe just the location of my room and not all rooms were like this? Didn't have the time to let the front desk kno […] w. Read more

Genuine Expedia guest review

Very nice stay. Excellent stay! Very much enjoyed the stay!

Genuine Expedia guest review

- Excellent experience!! - Excellent location - Great Service - Excellent Rooms

Genuine Expedia guest review

Loved everything about this hotel. Comfortable, beautiful rooms, attentive, friendly staff and a great location for walking to museums.

Genuine Hotels.com guest review

The hotel was very nice in a boutique sort of way. They gave us a very nice room on the 3rd floor. The bathroom is small but pretty much in line with London hotels. It had a heated floor and a wonderful rain type shower head. The bed was king sized which we look for, and comfortable although I woke with a sore back each morning. The staff was very nice […] and eager to help. They recommended a very nice restaurant nearby. The only thing I would caution anyone contemplating staying hear is about costs. We got a very good deal on our room through Expedia which was well within our budget but when we checked in we quickly found that the prices of anything else the hotel offered were extremely high. A tiny drink in the bar was 12.50 pounds or about $18.75. We didn't even try the restaurant because of that. They offered a laundry service where a shirt was 5.95 pounds. If you are on a budget, as we were, just be aware. Read more

Genuine Expedia guest review

The location and staff were great, until we requested two wake up calls (asked for two in case they had a problem with one) and didn't receive either. Apparently they transposed the room number and did not think to try the room number associated with the car service to the airport one hour after the requested wake up call. Since clocks were turned back […] the evening before we were unsure of using the alarms on our U.S. cellphones--hence the two wake up calls request. Read more

Genuine Hotels.com guest review

I would give it 5 stars if they fix the following: Needs comfort Mattress (the mattess was Incredibly uncomfortable which caused back pain). You can hear almost everything from the hallway, which is really annoying,

Genuine Expedia guest review

Very Nice loaby and bar area. Staff is helpful And polite. Rooms extremely small and quite shabby.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The Kensington Hotel is in a desired location, just a brief walk to the tube, and in an area with many restaurants and bars. You can easily venture out of the hotel for a drink or meal if you desire. The facility is bright and tastefully furnished. My main complaint was with the room and bath size. It was a challenge entering the bath due to the location […] of the door and size of the sink. Thankfully I did not attempt to use the loo when half asleep as negotiating the entry was an accident waiting to happen. Read more

Genuine Expedia guest review

The hotel is comfortable and well kept in a good neighborhood close to a tube stop.

Genuine Expedia guest review

Very comfortable room! Wish we could have stayed longer. Excellent location! Very attentive service at this hotel! We will absolutely come back here.

Genuine Expedia guest review

Everything was right about this hotel, other than our room being very small. Was tight coming and going through the door to room. But everything in the room was appointed nicely. Very contemporary room just large enough for a single business traveler. There were 2 of us so it could feel cramped at times. The service was terrific and we were treated […] with respect. The concierge helped us find the best routes to places and was very knowledgable. The tea service was good. We felt pampered. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The staff were very helpful. They handled bags, taxis, room items requests. They provided down-free pillows and blankets at our request. We had a superior room so there was more space than usual in London. The bathroom was large with a great tub. We had tea there - it was very good. The location is superb - two blocks from South Kensington Underground […] station and less than 50 yards from a bus stop for C-1 bus (west, away from the tube station). We walked to breakfast and dinner - there are a variety of restaurants around the tube station and nearer the hotel. Also a post office a block away. We also walked to the Victoria and Albert Museum. Read more

Genuine Expedia guest review

It is a beautiful hotel in an excellent location for parks, museums, restaurants and shopping, and the reception, restaurant and concierge staff are excellent. A few qualms are that the room was not made up when we arrived (4 pm!) and the following day when we returned to the room after being out all day it still was not made up by 4. We complained, […] got a nice letter from the manager and things changed after that. A night's rate was charged to my card also as soon as we checked in, even though we prepaid, and they did not tell me. They said it was not a charge, just a "hold," but my credit card did not seem to know the difference. Nice breakfast spread and excellent service. Lovely chocolates with the turndown at night. Bed was a little hard for my tastes but liked the heated floor in the bathroom. Someday someone will design a bathroom that has decent lighting for a woman to fix her hair and put on makeup. Guys, this is not the place for mood lighting, okay? The other thing is, do not touch the telephone in the room, ever. We used it to call a local number to check something with our airline, got put on hold for a while, and got a truly stunning bill. All that said, I would still stay here again. It's a great place to experience London. Read more

Genuine Expedia guest review

This place is spot on in every way. Gorgeous lobby and parlor rooms on the first floor to meet with colleagues or enjoy drinks in. Bar is great. Staff as friendly and helpful as can be. Location is stellar. And the hotel is in great condition, with the interior decor of the rooms all you could ask for.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Easily one of the best hotels I have ever stayed at. Absolutely beautiful, with terrific customer service.

Genuine Hotels.com guest review

Wonderful experience! Great location, friendly, helpful staff. The room was clean, attractive decor, comfortable bed - everything was great!

Genuine Expedia guest review

incredible small hotel rooms. My bag did not even fit. And it is outside of the centre too.

Genuine Expedia guest review

Nice service staff, great location. Rooms were tiny but since you are in Londona and hanging out in your hotel room all day this is fine.

Genuine Hotels.com guest review

excellent design, attentive customer service, great concierge recommendations, calm staff. found my go-to hotel for London!

Genuine Hotels.com guest review

Great hotel! Staff is very attentive and helpful. The hotel lobby and public areas are extensive with fire places and large very comfortable furniture. Never a problem to find a newspaper and a place to relax. We had a deluxe room which was very large as was the bathroom. Every amenity expected in a 5 star hotel was present.

Genuine Expedia guest review

Great service and a nice location - room a little small but to be expected in London.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Wonderful location! Close to the tube and lots of excellent restaurants. Rooms are very small but clean and beds are very comfortable.

Genuine Hotels.com guest review

The location is very good, the hotel and staff very pleasant. However the room was extraordinary small to the point that I couldn't open my luggage and put away clothing. There was no space.

Genuine Expedia guest review

The location is terrific and the Hotel is attractive. Although the staff was charming, service is spotty and part of it can be attributed to language problems/lack of understanding questions and answers. We had to change our first room and discovered that housekeeping is very uneven as far as supplying rooms with necessities is concerned.

Genuine Hotels.com guest review

Love this hotel and where it is located! Staff is excellent, hotel is very comfortable and a good value in London.

Genuine Hotels.com guest review

The Kensington Hotel has a great location - within walking distance of the Natural History Museum and the V&A and just a few short blocks to the South Kensington tube station. I found the staff to be exceedingly courteous and accomodating and the rooms surprisingly spacious, attractive and well-appointed. My only complaint - and it is a minor one- is […] that the coffee maker in my room did not work. By London standards, The Kensington represents very good value for money and I would not hesitate to recommend it to friends and colleagues. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

What a great hotel! We had stayed the previous 2 days at an overrated hotel in bath.We got to the Kensington Hotel and everything was perfect. Room was great, internet great. The best was the staff. There was even a great gym that was free. Concierge was amazing-he gave us some gorgeous walking routes. They found us restaurants. Plus the neighborhood […] was spectacular. Close to underground, restaurants, walks and just seeing everything. We were in London but in a tiny neighborhood. I can't say enough good things about this hotel. Read more

Genuine Hotels.com guest review

This hotel is a real gem. HOWEVER, request to stay on a non-smoking floor. You would not know to do this as the hotel says it is non-smoking, but on my 2nd night there my room smelled like an ashtray. I called the front desk when I returned to my room and they informed me that I was on the 4th floor where people were allowed to smoke... in a non-smoking […] hotel. My clothes actually smelled like smoke the next morning and it was uncomfortable to sleep. The hotel was full, so they couldn't move me but offered me a glass of wine which I declined. Was going to bed. Despite the smoking in the non-smoking hotel this place is great. The rooms are cozy, but well laid out. Great housekeeping. The lobby is simply lovely! food was great in restaurant and room service. I would recommend this hotel and will stay there when I am next in London. I will just be sure to ask to be on a floor without smoking. Read more

Genuine Hotels.com guest review

Spent a lot of time reading reviews before traveling. Was extremely worried about what to expect due to the money I was willing to spend. I found the Kensington staff extremely pleasant, the room much larger than expected and the location fantastic. Have no complaints about my stay other than the bar service a little slow.

Genuine Hotels.com guest review

Friendly and helpful staff. Within walking distance of underground train station, Kinsington park and local shopping. Room was a bit small with no dresser, but suited our needs. Our room was a somewhat noisy at times due to its proximity to the stairwell. Free wi-fi and gym access. Overall nice hotel and good experience.

Genuine Expedia guest review

Well located, great ambiance, great hotel.

Genuine Expedia guest review

The staff were very helpful and even walked us to one of our destinations. The room was beautiful and super comfortable. Great location with easy access to South Kensington Station. Would recommend to my friends and will stay here again next time we are in London.

Genuine Expedia guest review

We were a very late booking with probably the last double room available, probably why it was so small. Would have been very difficult to find storage space if staying for more than 3 days, but was very clean, well maintained and the staff were extremely friendly and helpful. Excellent location near our Chelsea / Knightsbridge business appointments […] with close access to numerous very good restaurants in and around the Old Brompton road. Read more

Genuine Hotels.com guest review

Quite charming

Genuine Expedia guest review

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Genuine Hotels.com guest review

I loved it! What a great area- so beautiful and quiet yet close to the subway stations! An easy location to get anywhere!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

On the whole a lovely hotel. However, there was a varying amount of detail in the room. It was bizarre that the gadgetry was so outdated, the phone was old and crusty the remote similar, the TVs only had freeview all of which was very odd for a hotel of this standard. the I pod docking station can only dock iPads and doesn't connect via a bluetooth […] either. However, the rest of the hotel was exceptional, just the uneven attention to detail was bizarre. Read more

Genuine Expedia guest review

We stayed at The Kensington from 28.12.12 to 1.1.13. This is one of the best hotel we have stayed at. All staff are extremely helpful and polite. Our room was upgraded to "delux" which was a lovely gesture - this break was a treat for my husband's birthday. The Guest Relations Team are also very courteous and helpful at giving directions and advice […] to the best way to see London and how to get around. Another nice little gesture was bottles of water and a piece of cake left in your room at night. I would definately recommend this hotel to anyone who enjoys being pampered and enjoys their luxuries. Read more

Genuine Expedia guest review