"Great hotel for business and leisure"
Very nice stay. Excellent stay! Very much enjoyed the stay!Genuine Expedia guest review
- Excellent experience!! - Excellent location - Great Service - Excellent RoomsGenuine Expedia guest review
"Charming Hotel with Stellar Service"
Loved everything about this hotel. Comfortable, beautiful rooms, attentive, friendly staff and a great location for walking to museums.Genuine Hotels.com guest review
"Nice place, wonderful staff, but pricey."
The hotel was very nice in a boutique sort of way. They gave us a very nice room on the 3rd floor. The bathroom is small but pretty much in line with London hotels. It had a heated floor and a wonderful rain type shower head. The bed was king sized which we look for, and comfortable although I woke with a sore back each morning. The staff was very nice […] and eager to help. They recommended a very nice restaurant nearby. The only thing I would caution anyone contemplating staying hear is about costs. We got a very good deal on our room through Expedia which was well within our budget but when we checked in we quickly found that the prices of anything else the hotel offered were extremely high. A tiny drink in the bar was 12.50 pounds or about $18.75. We didn't even try the restaurant because of that. They offered a laundry service where a shirt was 5.95 pounds. If you are on a budget, as we were, just be aware. Read moreGenuine Expedia guest review
"Great location, just don't ask for a wake up call"
The location and staff were great, until we requested two wake up calls (asked for two in case they had a problem with one) and didn't receive either. Apparently they transposed the room number and did not think to try the room number associated with the car service to the airport one hour after the requested wake up call. Since clocks were turned back […] the evening before we were unsure of using the alarms on our U.S. cellphones--hence the two wake up calls request. Read moreGenuine Hotels.com guest review
"great for everyone"
I would give it 5 stars if they fix the following: Needs comfort Mattress (the mattess was Incredibly uncomfortable which caused back pain). You can hear almost everything from the hallway, which is really annoying,Genuine Expedia guest review
"Good hotel for business trip"
Very Nice loaby and bar area. Staff is helpful And polite. Rooms extremely small and quite shabby.Genuine Expedia guest review
"Great hotel for singles and female travelers"
The Kensington Hotel is in a desired location, just a brief walk to the tube, and in an area with many restaurants and bars. You can easily venture out of the hotel for a drink or meal if you desire. The facility is bright and tastefully furnished. My main complaint was with the room and bath size. It was a challenge entering the bath due to the location […] of the door and size of the sink. Thankfully I did not attempt to use the loo when half asleep as negotiating the entry was an accident waiting to happen. Read moreGenuine Expedia guest review
"A great choice"
The hotel is comfortable and well kept in a good neighborhood close to a tube stop.Genuine Expedia guest review
"Would stay longer next time"
Very comfortable room! Wish we could have stayed longer. Excellent location! Very attentive service at this hotel! We will absolutely come back here.Genuine Expedia guest review
"A gem of a hotel with a very attentive staff"
Everything was right about this hotel, other than our room being very small. Was tight coming and going through the door to room. But everything in the room was appointed nicely. Very contemporary room just large enough for a single business traveler. There were 2 of us so it could feel cramped at times. The service was terrific and we were treated […] with respect. The concierge helped us find the best routes to places and was very knowledgable. The tea service was good. We felt pampered. Read moreGenuine Expedia guest review
"Very nice hotel in a great location"
The staff were very helpful. They handled bags, taxis, room items requests. They provided down-free pillows and blankets at our request. We had a superior room so there was more space than usual in London. The bathroom was large with a great tub. We had tea there - it was very good. The location is superb - two blocks from South Kensington Underground […] station and less than 50 yards from a bus stop for C-1 bus (west, away from the tube station). We walked to breakfast and dinner - there are a variety of restaurants around the tube station and nearer the hotel. Also a post office a block away. We also walked to the Victoria and Albert Museum. Read moreGenuine Expedia guest review
"Great location, staff; bad phone!"
It is a beautiful hotel in an excellent location for parks, museums, restaurants and shopping, and the reception, restaurant and concierge staff are excellent. A few qualms are that the room was not made up when we arrived (4 pm!) and the following day when we returned to the room after being out all day it still was not made up by 4. We complained, […] got a nice letter from the manager and things changed after that. A night's rate was charged to my card also as soon as we checked in, even though we prepaid, and they did not tell me. They said it was not a charge, just a "hold," but my credit card did not seem to know the difference. Nice breakfast spread and excellent service. Lovely chocolates with the turndown at night. Bed was a little hard for my tastes but liked the heated floor in the bathroom. Someday someone will design a bathroom that has decent lighting for a woman to fix her hair and put on makeup. Guys, this is not the place for mood lighting, okay? The other thing is, do not touch the telephone in the room, ever. We used it to call a local number to check something with our airline, got put on hold for a while, and got a truly stunning bill. All that said, I would still stay here again. It's a great place to experience London. Read moreGenuine Expedia guest review
"Perfect from start to finish"
This place is spot on in every way. Gorgeous lobby and parlor rooms on the first floor to meet with colleagues or enjoy drinks in. Bar is great. Staff as friendly and helpful as can be. Location is stellar. And the hotel is in great condition, with the interior decor of the rooms all you could ask for.Genuine Hotels.com guest review
"Luxury meets Comfort."
Easily one of the best hotels I have ever stayed at. Absolutely beautiful, with terrific customer service.Genuine Hotels.com guest review
"This is a great hotel!"
Wonderful experience! Great location, friendly, helpful staff. The room was clean, attractive decor, comfortable bed - everything was great!Genuine Expedia guest review
"Small and outside centre,"
incredible small hotel rooms. My bag did not even fit. And it is outside of the centre too.Genuine Expedia guest review
Nice service staff, great location. Rooms were tiny but since you are in Londona and hanging out in your hotel room all day this is fine.Genuine Hotels.com guest review
"what a hotel should be"
excellent design, attentive customer service, great concierge recommendations, calm staff. found my go-to hotel for London!Genuine Hotels.com guest review
"Great hotel for a couple or a family reunion!"
Great hotel! Staff is very attentive and helpful. The hotel lobby and public areas are extensive with fire places and large very comfortable furniture. Never a problem to find a newspaper and a place to relax. We had a deluxe room which was very large as was the bathroom. Every amenity expected in a 5 star hotel was present.Genuine Expedia guest review
Great service and a nice location - room a little small but to be expected in London.Genuine Hotels.com guest review
Wonderful location! Close to the tube and lots of excellent restaurants. Rooms are very small but clean and beds are very comfortable.Genuine Hotels.com guest review
"Smallest room ever"
The location is very good, the hotel and staff very pleasant. However the room was extraordinary small to the point that I couldn't open my luggage and put away clothing. There was no space.Genuine Expedia guest review
The location is terrific and the Hotel is attractive. Although the staff was charming, service is spotty and part of it can be attributed to language problems/lack of understanding questions and answers. We had to change our first room and discovered that housekeeping is very uneven as far as supplying rooms with necessities is concerned.Genuine Hotels.com guest review
"Great Location! Third time is again a charm!"
Love this hotel and where it is located! Staff is excellent, hotel is very comfortable and a good value in London.Genuine Hotels.com guest review
"A Lovely London Townhouse Hotel"
The Kensington Hotel has a great location - within walking distance of the Natural History Museum and the V&A and just a few short blocks to the South Kensington tube station. I found the staff to be exceedingly courteous and accomodating and the rooms surprisingly spacious, attractive and well-appointed. My only complaint - and it is a minor one- is […] that the coffee maker in my room did not work. By London standards, The Kensington represents very good value for money and I would not hesitate to recommend it to friends and colleagues. Read moreGenuine Expedia guest review
"Absolutely superb 5 star hotel"
What a great hotel! We had stayed the previous 2 days at an overrated hotel in bath.We got to the Kensington Hotel and everything was perfect. Room was great, internet great. The best was the staff. There was even a great gym that was free. Concierge was amazing-he gave us some gorgeous walking routes. They found us restaurants. Plus the neighborhood […] was spectacular. Close to underground, restaurants, walks and just seeing everything. We were in London but in a tiny neighborhood. I can't say enough good things about this hotel. Read moreGenuine Hotels.com guest review
"Smokey, but good."
This hotel is a real gem. HOWEVER, request to stay on a non-smoking floor. You would not know to do this as the hotel says it is non-smoking, but on my 2nd night there my room smelled like an ashtray. I called the front desk when I returned to my room and they informed me that I was on the 4th floor where people were allowed to smoke... in a non-smoking […] hotel. My clothes actually smelled like smoke the next morning and it was uncomfortable to sleep. The hotel was full, so they couldn't move me but offered me a glass of wine which I declined. Was going to bed. Despite the smoking in the non-smoking hotel this place is great. The rooms are cozy, but well laid out. Great housekeeping. The lobby is simply lovely! food was great in restaurant and room service. I would recommend this hotel and will stay there when I am next in London. I will just be sure to ask to be on a floor without smoking. Read moreGenuine Hotels.com guest review
"Great London Find"
Spent a lot of time reading reviews before traveling. Was extremely worried about what to expect due to the money I was willing to spend. I found the Kensington staff extremely pleasant, the room much larger than expected and the location fantastic. Have no complaints about my stay other than the bar service a little slow.Genuine Hotels.com guest review
"Staff was excellent!"
Friendly and helpful staff. Within walking distance of underground train station, Kinsington park and local shopping. Room was a bit small with no dresser, but suited our needs. Our room was a somewhat noisy at times due to its proximity to the stairwell. Free wi-fi and gym access. Overall nice hotel and good experience.Genuine Expedia guest review
"Man in a suitcase"
Good location, lots of sushi and other restaurants nearby, nice attentive staff, good quiet and sized room, nice mince pies, i am going to stay again!Genuine Hotels.com guest review
"I am not sure there was space for two people"
So this was very bad. Tiny room with a bathroom in which I could touch all four walls at the same time and no space to put toiletries down on. Internet didn't work in the room from the time I arrived to the time I left. There are many hotels in Kensington I wont be going back to this oneGenuine Hotels.com guest review
very good location for museums and close to south kensington underground station. nice helpful staff. clean room and comfy bed. I would go back againGenuine Hotels.com guest review
"Nespresso coffee machine in every room!"
So often when travelling, the budget is priority like many other travellers. But every once in a while, you get the opportunity to go splash out for a real treat, and this is what I did for my wife on her birthday with two nights at The Kensington in August. What followed was probably the best hotel stay I can recall of any hotel in London, bar none. […] Our room, 327 on the third floor, faced inwards from the street and was extremely well prepared, with a mixture of contemporary and modern fittings. It wasn't massively spacious but didn't need to be, complete with a Nespresso coffee machine along with the usual room amenities. After a meal at a nearby grill, we returned to sample some fantastic house cocktails in the bar. The following evening we sampled the brilliant service and unfussy menu in the restaurant. I had a chicken club sandwich that really hit the spot and similarly, breakfast was well-judged. My only (very slight) complaint was the constant drone from the air conditioning units at the back of the hotel. I guess it's unavoidable really - something you often encounter at modern hotels - but certainly not enough to detract from a great experience. The friendliness from staff - and indeed, the other guests we spoke to - continued all the way to checkout, whereupon we were handed a small bottle of water each before beginning our onward journey. All these small touches make a massive difference. Needless to say, this is a hotel we will definitely be staying at again. Read moreGenuine Hotels.com guest review
"Lovely hotel in Kensington"
Fantastic hotel, lovely staff. Thoroughly recommend.Genuine Expedia guest review
Great service, Great LocationGenuine Hotels.com guest review
My stay at the Kensington Hotel was just wonderful! The hotel is centrally located and within easy walking distance to many attractions and two tube stations. The service in the hotel was absolutely exceptional, especially by the front desk staff who went out of their way. My room was ready at a very early hour and I greatly appreciated this after a […] long day of travel. Read moreGenuine Hotels.com guest review
Second to none service standards, great location. Close to underground station, a lot of restaurants close by, shopping is also convenient. Breakfast was scrumptious.Genuine Expedia guest review
"Nice hotel close to South Kensigton Station ."
We arrived tired from long flight and much before check in time. Rubina welcomed us and made our room available in 15 minutes. We appreciate this very much.Room was nice & clean. All the staff was eager to help the guests. Small touches like chocolates at night time and personal checking if guest need anything was very lovely.Genuine Expedia guest review
"Location, location, location!"
I went from Heathrow on the Piccadilly Line Tube to South Kensington, and an easy 5 minute walk to the hotel. Check-in was very speedy and the Receptionist was very pleasant. The lobby and reception are very nice. I eventually found my room, (# 302), having navigated a rabbit-warren of extremely narrow corridors, hallways and random stairs. There were […] several housekeeping carts in the hallways and I had to squeeze past them, whilst trying to manage my suitcase as well. Although the room is nicely appointed, I was disappointed at how small it is. It really should just be a single room. As my stay was for only 3 nights, I let it go, but I really think room 302 should not be classified as a Superior Double. The staff were all friendly and nice, especially Elise at Reception, and all of the concierges were great. Read moreGenuine Expedia guest review
"Good hotel option amongst vast choice in London"
Good location . Friendly helpful staff. Room adequate but very small.Genuine Expedia guest review
"Lovely hotel & staff"
A great hotel a short walk to The Royal Albert Hall, the main reason for my stay. Staff were all pleasant and friendly. Drinks in the bar were good with complimentary nibbles. Hotel facilities and cleanliness were brilliant. Nice turn down service with chocolates, juice & information for the next days weather. The bed was a little squeaky which disturbed […] sleep when moving. Read moreGenuine Expedia guest review
"Friendly staff, lovely hotel"
We were greeted by very friendly accommodating staff who did everything they could to help us check in a little early as we had to be out at an appointment for 2pm. The hotel facilities are top Quality and we got a small tour of the refurbishments from a friendly bartender while the room was being sorted. The room was a little on the small side but […] excellent value for money as I booked in a hotel sale through Expedia. I have to say we were very pleasantly surprised with the standard of the hotel and its location to cafes and museums (and south Kensington Tube). Read moreGenuine Expedia guest review
Fab hotel. Walking distance to Earls court and lots of museums. Also loads of bars and restaurants close by.Genuine Expedia guest review
"Smart place to stay"
Ideal hotel for visiting V&A and science museum. Nearby cafe, shops and restaurants are excellent.Genuine Expedia guest review
"Beautiful hotel in great location"
Wonderful staff. Concierge was a great source of information and helped make our visit to London truly memorableGenuine Expedia guest review
"Comfortable hotel in good location"
Very friendly and helpful staff. Good comfortable hotel in a nice area close to South Kensington tube station. Some work taking place in the dining room at the moment (due to complete by the end of June) so breakfast currently served in bar and lounge areas. Also some noise from the work could be clearly heard in our room which was above the dining […] room area. This wasn't really a problem to us as we didn't plan to have a lie in anyway but I guess it could be a problem to some. Overall a nice stay and we will return if we want a hotel in this area of London again. Read moreGenuine Expedia guest review
"Staff very friendly + helpful"
Hotel was lovely + staff very attentive. Very close to tube station + great location. Will definately be back!!!Genuine Expedia guest review
"Kensington is the best are to stay in."
Wonderful stay in the sought after Kensington area. Felt homely with luxurious large sofas on the main floor, art on the walls and coffee table books. Al la cart breakfast excellent. Rooms were small but had all the luxuries for a pleasant stay. Hangers that aren't attached to a wardrobe! Bathrobe and slippers, umbrella....Kettle and coffee machine. […] The bathroom had heated tile flooring and a large walk in shower. Bed linen cotton fresh, our only criticism was the not so comfortable pillows. Read moreGenuine Hotels.com guest review
"Good Location in London"
The hotel location is fantastic. The staff in the lobby and reception are very friendly. The hotel is clean and charming. For more than half of the days of my 6 night stay, they forgot the turn down service, and when I called the concierge to have it done, it would take almost an hour for someone to get to the room. There was one day of my stay where […] the room was not cleaned at all, nor did anyone check in for the turn down service either. Read moreGenuine Expedia guest review
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