"Staff was excellent!"
Friendly and helpful staff. Within walking distance of underground train station, Kinsington park and local shopping. Room was a bit small with no dresser, but suited our needs. Our room was a somewhat noisy at times due to its proximity to the stairwell. Free wi-fi and gym access. Overall nice hotel and good experience.Genuine Expedia guest review
Well located, great ambiance, great hotel.Genuine Expedia guest review
"Great hotel in nice location!!"
The staff were very helpful and even walked us to one of our destinations. The room was beautiful and super comfortable. Great location with easy access to South Kensington Station. Would recommend to my friends and will stay here again next time we are in London.Genuine Expedia guest review
We were a very late booking with probably the last double room available, probably why it was so small. Would have been very difficult to find storage space if staying for more than 3 days, but was very clean, well maintained and the staff were extremely friendly and helpful. Excellent location near our Chelsea / Knightsbridge business appointments […] with close access to numerous very good restaurants in and around the Old Brompton road. Read moreGenuine Hotels.com guest review
"My preferred choice in London"
Quite charmingGenuine Expedia guest review
"amazing hotel with style to spare!"
Loved this hotel - staff was first rate and location and decor was lovely.Genuine Hotels.com guest review
"Somewhat disappointing but staff try hard"
The only three reasons why I booked this hotel were the location, the 5 star rating and its relative affordability for the area. I wanted something nice for our first wedding anniversary. Small room, not the smallest hotel room I've stayed in but for the price and star rating of the hotel I'd say the room was indeed too small but manageable. We liked […] the decor and many of the staff at the hotel were friendly and did make you feel like you were in a 5 star hotel. Hotel room was clean no question, and turn down service nice and thoughtful. The downstairs atmosphere and fire places are lovely and it's a nice area for a drink, though very expensive we found. They tried to double charge me for breakfast on the first morning and all that seemed a bit amateuristic since I paid up front for breakfast for all 3 mornings at check in. Some issues with the room: toilet seat didn't stay up, no toilet brush, shower leaked (no bath btw), room was cold during the day and heating didn't seem to come on. Keycards didn't work on second day so had to get replacements from reception, only to find maid had left her key card in the light-slot which may have been the reason I guess. No bin supplied in the room, though there was a tiny one in the bathroom /ensuite. Mini bar was locked we think, didn't bother with it. I'll pick another hotel next time. Rather stay further away from the city with a bigger room with lower rates for drinks and breakfast etc. Read moreGenuine Hotels.com guest review
"This is NOT a five-star hotel"
The staff were extremely gracious and helpful at The Kensington. However, the rooms are small and shabby. The bathroom is so small that the door hits the toilet. The room has cheap carpet and none of the finishes that you would expect of a five-star establishment. Although the location is in the posh area of Kensington, it is mostly a residential setting […] and is not walking distance to most tourist attractions in London. I booked this hotel because it was less than half the price of other five-star hotels on the website. I got what I paid for. Read moreGenuine Hotels.com guest review
Great hotel for value and comfort in this hotel category and area of LondonGenuine Hotels.com guest review
Excellent staff, lovely rooms, great service. Highly recommended.Genuine Hotels.com guest review
"Up to usual high standard"
Perfect hotel, perfect location, charming staff. As usual The Kensington lives up to all expectations. We have stayed here many times and are never disappointedGenuine Hotels.com guest review
very goodGenuine Hotels.com guest review
I loved the hotel. The friendly staff, the beautiful furnishings and decor, quality of sheets and towels. Very convenient location. Very elegant and classy hotel. Rooms a bit small but very comfortable. I would recommend this hotel to my friends.Genuine Hotels.com guest review
"excellent for relaxation"
The hotel was wonderful the only small fault I would say is very limited storage for clothing. We were ok as we were only overnight but there were no drawers for t shirts , tops underwear etc.Genuine Expedia guest review
Excellent hotel. best location, family friendly, and very good staff !Genuine Hotels.com guest review
Servoce very good.Genuine Hotels.com guest review
"A wonderful experience"
From the moment of arrival all staff were polite, friendly and made you feel like a valued guest. The hotel was beautiful, with gorgeous smelling candles burning in the lobby and fresh fruit to help yourself to, along with iced water. Hot towels were provided at check in to freshen up with. The room was excellent with great air conditioning, much needed […] this summer. Thick towels, dressing gowns and slippers were provided as well as complimentary toiletries. The cocktail bar served gorgeous cocktails and it was a pleasure to watch them being prepared. The food in the restaurant was outstanding. A great experience which I would repeat in a heartbeat. Read moreGenuine Expedia guest review
"Great hotel for the Albert Hall"
Fantastic location. Really convenient for the Albert Hall, South Kensington etc. Amazing staff, everyone was so friendly and knowledgeable. We were given a bottle of water each for our journey when we checked out. Didn't eat but the drinks were good. An Expedia VIP hotel so we had additional benefits which were great. I only marked down cleanliness […] because housekeeping had not checked the drawers and the previous occupant had left some clothes behind, otherwise it was spotless. Read moreGenuine Expedia guest review
Excellent service and hospitality in a beautiful 19th century townhouse/hotel. Staff are warm and attentive. Service is the key and the Kensignton delivers.Genuine Expedia guest review
"a great overnight stay"
we had a wonderful time and loved the hotel - did think the breakfast was included in price so was a bit bothered when settling up at hotel but all was well eventually........ it was a v.v. nice hotel and will return. location was fantastic and the staff were extremely helpful and charming...... all good.Genuine Hotels.com guest review
Nice hotel (stay) near the Hyde Park. Friendly stuff eager to give you directions.Genuine Expedia guest review
"Great staff tiny room"
Nice hotel and fabulous staff. Cocktails were really good but rather pricey at £13 each ! Afternoon tea sandwiches let down by slightly stale white bread. And finally my biggest gripe is the size of the room, one of the smallest rooms I have ever encountered at this rating and price bracket. I would use this hotel again and even recommend it to friends […] but with a proviso to check the room size with reservations prior to booking ! Read moreGenuine Expedia guest review
Rooms in London are generally smaller than in most other cities, but the hotel compensated on location, comfort and service.Genuine Hotels.com guest review
The reception and welcome by staff was superb, best I've ever experienced. general ambience was excellent. The room was tiny, small even by London standards. Drinks are very costly.Genuine Expedia guest review
Excellent standard of hotel. Ideal for royal Albert hall and natural history museum. Quiet street. Excellent attentive service. Would recommendGenuine Expedia guest review
I loved it! What a great area- so beautiful and quiet yet close to the subway stations! An easy location to get anywhere!Genuine Hotels.com guest review
"Hotel with an Ambience feel !"
The Hotel was very comfortable with a glorious ornate décor. Meals at the restaurant were superb as well. Faultless !Genuine Expedia guest review
"best value hotel in London"
Best value for money hotel in London. Conveniently located near the South Kensington tube station and the museums (Natural Museum and Victoria and Albert Museum) and surrounded by shops and restaurants. The hotel is charming and well maintained. But the best aspect of the hotel are its employees who are the friendliest Hotel staff I have ever met. Kind, […] cheerful and ready to help, they make the hotel more special. We will be back! Read moreGenuine Expedia guest review
"Great welcome to London"
Incredibly friendly from the minute we stepped in the door. Nothing was too much. Very helpful with directions and advice. Not a huge hotel but very comfortable, elegant ambience. A very homey feel. Great location!! Very convenient to shops, restaurants bus, tube etc.Genuine Expedia guest review
"Good service and cleanliness"
Although the room was exceptionally clean and modern we found it a little too small and claustrophobic. No dressing table or bedside drawers, no chairs only bed to sit on which was quite high.Would have liked something more spacious and we had to live out of our suitcases as there was little space for clothes.Genuine Expedia guest review
"Lovely hotel but dating slowly."
On the whole a lovely hotel. However, there was a varying amount of detail in the room. It was bizarre that the gadgetry was so outdated, the phone was old and crusty the remote similar, the TVs only had freeview all of which was very odd for a hotel of this standard. the I pod docking station can only dock iPads and doesn't connect via a bluetooth […] either. However, the rest of the hotel was exceptional, just the uneven attention to detail was bizarre. Read moreGenuine Expedia guest review
We stayed at The Kensington from 28.12.12 to 1.1.13. This is one of the best hotel we have stayed at. All staff are extremely helpful and polite. Our room was upgraded to "delux" which was a lovely gesture - this break was a treat for my husband's birthday. The Guest Relations Team are also very courteous and helpful at giving directions and advice […] to the best way to see London and how to get around. Another nice little gesture was bottles of water and a piece of cake left in your room at night. I would definately recommend this hotel to anyone who enjoys being pampered and enjoys their luxuries. Read moreGenuine Expedia guest review
"GEM IN THE HEART OF THE CAPITAL"
A STYLISH, COMFORTABLE HOME FROM HOME. WELL PRICED, WITH ATTENTIVE AND YET UNOBTRUSIVE STAFF. HIGHLY RECOMMENDED.Genuine Hotels.com guest review
"Excellent service & great location."
Good location, very convenient for the museums. Excellent service from the staff. Room was very comfortable; great TV and coffee maker; lovely cakes & treats left in the room each day. Generally very clean, but one or two things had been missed. Noisy loose floorboards in the corridor.Genuine Expedia guest review
"Fabulous hotel in great district!"
Stayed here with my daughter who attends University in England. Lovely hotel with all the amenities. Close to shopping and good access to the Tube. Staff were more than helpful always. Consierge services were excellent in getting us play tickets, transportation, directions, etc. Room was small by Canadian standards but exceptionally clean (and I'm a […] clean freak)and well appointed. Kennsington was a very nice district to stay in...lots of restaurants and shops and stores and of course close to Harrods! Will definitely stay here again next time. Read moreGenuine Expedia guest review
"Friendly home form home"
Really homely hotel. Our second stay. It's expensive but worth the money. The afternoon tea is a necessary indulgence - a real pleasure.The bedrooms are small but the public areas, restaurant and staff are all superb. The gym is well equipped but we hardly had time to use it. It's well located in an upmarket area.Genuine Expedia guest review
"A luxurious hotel with the WOW factor!"
We stayed here last weekend to visit our Daughter and see George Michael at Earls Court. Our room was absolutely beautiful with a gorgeous 4-poster bed, huge chandelier, lovely view to Queens Gate over the front door. Chocolates, cake and water left at turn down.. and the bathroom! Wow! 2 basins, stand alone bath and the best power shower in London. […] Fantastic location too - minutes from South Kensington tube, or walking distance to Harrods and Knightsbridge shops/Hyde Park etc if you wish to avoid the crowds underground! A gorgeous part of London. We didn't take the hotel breakfast as there are lots of beautiful little cafes nearby - in fact we were spoilt for choice. Another bonus was that we were able to avoid all the crowds trying to get home from Earls Court after the concert - just a 15 minute safe walk to hotel from this venue. (And a great kebab shop "Bosphorous" just across the road too for midnight snacks!). All the museums are on the doorstep and there's a great exhibition "Ideas" on at Christies at the moment. London at it's best! Free wifi too and excellent cocktails! And George Michael was amazing by the way :) Room Tip: We had room 115 - it was a little noisy as facing front, but we didn't mind in the slightest! Quiet compared to Brighton.... Read moreGenuine Hotels.com guest review
"Charming Hotel convenient to Kensington"
We very much enjoyed our one night stay. Spacious hotel room, helpful staff. Nice ambiance.Genuine Hotels.com guest review
"Great Hotel for a short stay"
An excellent hotel in a good location, staff were very friendly and helpful, but my only problem was the size of the bedroom and bathroom, both very small! Considering the amount of money I paid for the room I think it was a little expensive.Genuine Expedia guest review
"Don't arrive in the eveniwhen the hotel is full..."
We had just come off a cruiseship and the room and bathroom we were given was even smaller than a cruiseship accommodations, and had a noisy vent fan outside the window so opening the window for air was not an option. Very disappointing. The staff were professional and courteous. The food was very expensive, but good. The hotel is situated in a very […] nice area. Read moreGenuine Expedia guest review
I really enjoyed my week at this hotel. I had a lovely spacious room with high ceilings, comfortable bed and pillows, super quiet, and modern bathroom. Kettle in the room. Requests were responded to quickly. Lovely, relaxed, stylish foyer. Good location close to South Ken tube. I hope to stay here again.Genuine Expedia guest review
"Really good experience"
Great service and staff. Nice breakfast and bar and lounge area to hang out. The rooms are tiny but we didn't spend much time there. The marble bathrooms are also a nice touch.Genuine Expedia guest review
"Fabulous hotel in a swanky location... a real gem"
After having travelled the world my whole life this hotel really raised the bar. It was superb. The very intimate touches and care made us feel like we were at home. Incredible attention to detail from the housekeeping staff. Gorgeous hotel, fabulous room, great location. The only disappointing part of the hotel which stopped me from rating it a 5 […] was the restaurant, not a great breakfast, surly staff and super expensive. Read moreGenuine Expedia guest review
"Top London hotel"
Friendly, welcoming staff but not over-facing - a great asset for the hotel. Grand old building with fantastic public rooms, restaurant, bar and gym. Small but clean and up to date room with tea/coffee, dressing gowns, slippers, WiFi etc. Brilliant location for museums and Albert Hall with South Kensington tube station about 2-300 yards away. Plenty […] of local restaurants and a Lamborghini dealership just round the corner. Read moreGenuine Expedia guest review
"Best ever London hotel"
Super, 5 star service, if you can avail of a good nightly rate this has to be the best London hotel, smiles, style, service, elegance and convenience.Genuine Hotels.com guest review
"Top Kensington Hotel"
Great staff, rooms small but newly decorated bar and restaurant highly recommendedGenuine Expedia guest review
"Great location, lovely hotel"
Good service, great location. Our room was a bit on the small side but was well laid out and equipped for all our needs. Drinks in the bar are on the expensive side but probably not too extreme given the location and they were delicious and came with great service so on balance worth it. Good service on check in and out, we left our bags after check […] out, which was hassle free. Would definitely recommend this hotel. Read moreGenuine Expedia guest review
"Highly recommended hotel"
Everything was perfect except for tv in bathroom not workingGenuine Expedia guest review
"Sophisticated retreat in South Ken"
Absolutely beautiful public spaces - lobby, bar, etc. Room was small by American standards but perfectly appropriate by London standards. Very quiet, well-appointed. Staff were friendly, helpful, unpretentious.Genuine Expedia guest review
"long weekend at the Kensington"
The Hotel is very beautiful and you are welcomed as you enter the hotel by the friendly helpful staff and this sets the tone for the whole of your stay. The downstairs reception and bar areas are very elegant and comfortable and the rooms are also of a high standard and also very comfortable. If you need any help about where to go or directions the […] concierge are very knowlegeable and helpful. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )