"Very nice hotel in a great location"
The staff were very helpful. They handled bags, taxis, room items requests. They provided down-free pillows and blankets at our request. We had a superior room so there was more space than usual in London. The bathroom was large with a great tub. We had tea there - it was very good. The location is superb - two blocks from South Kensington Underground […] station and less than 50 yards from a bus stop for C-1 bus (west, away from the tube station). We walked to breakfast and dinner - there are a variety of restaurants around the tube station and nearer the hotel. Also a post office a block away. We also walked to the Victoria and Albert Museum. Read moreGenuine Expedia guest review
"Great location, staff; bad phone!"
It is a beautiful hotel in an excellent location for parks, museums, restaurants and shopping, and the reception, restaurant and concierge staff are excellent. A few qualms are that the room was not made up when we arrived (4 pm!) and the following day when we returned to the room after being out all day it still was not made up by 4. We complained, […] got a nice letter from the manager and things changed after that. A night's rate was charged to my card also as soon as we checked in, even though we prepaid, and they did not tell me. They said it was not a charge, just a "hold," but my credit card did not seem to know the difference. Nice breakfast spread and excellent service. Lovely chocolates with the turndown at night. Bed was a little hard for my tastes but liked the heated floor in the bathroom. Someday someone will design a bathroom that has decent lighting for a woman to fix her hair and put on makeup. Guys, this is not the place for mood lighting, okay? The other thing is, do not touch the telephone in the room, ever. We used it to call a local number to check something with our airline, got put on hold for a while, and got a truly stunning bill. All that said, I would still stay here again. It's a great place to experience London. Read moreGenuine Expedia guest review
"Perfect from start to finish"
This place is spot on in every way. Gorgeous lobby and parlor rooms on the first floor to meet with colleagues or enjoy drinks in. Bar is great. Staff as friendly and helpful as can be. Location is stellar. And the hotel is in great condition, with the interior decor of the rooms all you could ask for.Genuine Hotels.com guest review
"Luxury meets Comfort."
Easily one of the best hotels I have ever stayed at. Absolutely beautiful, with terrific customer service.Genuine Hotels.com guest review
"This is a great hotel!"
Wonderful experience! Great location, friendly, helpful staff. The room was clean, attractive decor, comfortable bed - everything was great!Genuine Expedia guest review
"Small and outside centre,"
incredible small hotel rooms. My bag did not even fit. And it is outside of the centre too.Genuine Expedia guest review
Nice service staff, great location. Rooms were tiny but since you are in Londona and hanging out in your hotel room all day this is fine.Genuine Hotels.com guest review
"what a hotel should be"
excellent design, attentive customer service, great concierge recommendations, calm staff. found my go-to hotel for London!Genuine Hotels.com guest review
"Great hotel for a couple or a family reunion!"
Great hotel! Staff is very attentive and helpful. The hotel lobby and public areas are extensive with fire places and large very comfortable furniture. Never a problem to find a newspaper and a place to relax. We had a deluxe room which was very large as was the bathroom. Every amenity expected in a 5 star hotel was present.Genuine Expedia guest review
Great service and a nice location - room a little small but to be expected in London.Genuine Hotels.com guest review
Wonderful location! Close to the tube and lots of excellent restaurants. Rooms are very small but clean and beds are very comfortable.Genuine Hotels.com guest review
"Smallest room ever"
The location is very good, the hotel and staff very pleasant. However the room was extraordinary small to the point that I couldn't open my luggage and put away clothing. There was no space.Genuine Expedia guest review
The location is terrific and the Hotel is attractive. Although the staff was charming, service is spotty and part of it can be attributed to language problems/lack of understanding questions and answers. We had to change our first room and discovered that housekeeping is very uneven as far as supplying rooms with necessities is concerned.Genuine Hotels.com guest review
"Great Location! Third time is again a charm!"
Love this hotel and where it is located! Staff is excellent, hotel is very comfortable and a good value in London.Genuine Hotels.com guest review
"A Lovely London Townhouse Hotel"
The Kensington Hotel has a great location - within walking distance of the Natural History Museum and the V&A and just a few short blocks to the South Kensington tube station. I found the staff to be exceedingly courteous and accomodating and the rooms surprisingly spacious, attractive and well-appointed. My only complaint - and it is a minor one- is […] that the coffee maker in my room did not work. By London standards, The Kensington represents very good value for money and I would not hesitate to recommend it to friends and colleagues. Read moreGenuine Expedia guest review
"Absolutely superb 5 star hotel"
What a great hotel! We had stayed the previous 2 days at an overrated hotel in bath.We got to the Kensington Hotel and everything was perfect. Room was great, internet great. The best was the staff. There was even a great gym that was free. Concierge was amazing-he gave us some gorgeous walking routes. They found us restaurants. Plus the neighborhood […] was spectacular. Close to underground, restaurants, walks and just seeing everything. We were in London but in a tiny neighborhood. I can't say enough good things about this hotel. Read moreGenuine Hotels.com guest review
"Smokey, but good."
This hotel is a real gem. HOWEVER, request to stay on a non-smoking floor. You would not know to do this as the hotel says it is non-smoking, but on my 2nd night there my room smelled like an ashtray. I called the front desk when I returned to my room and they informed me that I was on the 4th floor where people were allowed to smoke... in a non-smoking […] hotel. My clothes actually smelled like smoke the next morning and it was uncomfortable to sleep. The hotel was full, so they couldn't move me but offered me a glass of wine which I declined. Was going to bed. Despite the smoking in the non-smoking hotel this place is great. The rooms are cozy, but well laid out. Great housekeeping. The lobby is simply lovely! food was great in restaurant and room service. I would recommend this hotel and will stay there when I am next in London. I will just be sure to ask to be on a floor without smoking. Read moreGenuine Hotels.com guest review
"Great London Find"
Spent a lot of time reading reviews before traveling. Was extremely worried about what to expect due to the money I was willing to spend. I found the Kensington staff extremely pleasant, the room much larger than expected and the location fantastic. Have no complaints about my stay other than the bar service a little slow.Genuine Hotels.com guest review
"Staff was excellent!"
Friendly and helpful staff. Within walking distance of underground train station, Kinsington park and local shopping. Room was a bit small with no dresser, but suited our needs. Our room was a somewhat noisy at times due to its proximity to the stairwell. Free wi-fi and gym access. Overall nice hotel and good experience.Genuine Expedia guest review
Well located, great ambiance, great hotel.Genuine Expedia guest review
"Great hotel in nice location!!"
The staff were very helpful and even walked us to one of our destinations. The room was beautiful and super comfortable. Great location with easy access to South Kensington Station. Would recommend to my friends and will stay here again next time we are in London.Genuine Expedia guest review
"Staff very friendly + helpful"
Hotel was lovely + staff very attentive. Very close to tube station + great location. Will definately be back!!!Genuine Expedia guest review
"Kensington is the best are to stay in."
Wonderful stay in the sought after Kensington area. Felt homely with luxurious large sofas on the main floor, art on the walls and coffee table books. Al la cart breakfast excellent. Rooms were small but had all the luxuries for a pleasant stay. Hangers that aren't attached to a wardrobe! Bathrobe and slippers, umbrella....Kettle and coffee machine. […] The bathroom had heated tile flooring and a large walk in shower. Bed linen cotton fresh, our only criticism was the not so comfortable pillows. Read moreGenuine Hotels.com guest review
"Good Location in London"
The hotel location is fantastic. The staff in the lobby and reception are very friendly. The hotel is clean and charming. For more than half of the days of my 6 night stay, they forgot the turn down service, and when I called the concierge to have it done, it would take almost an hour for someone to get to the room. There was one day of my stay where […] the room was not cleaned at all, nor did anyone check in for the turn down service either. Read moreGenuine Expedia guest review
Wonderful stay in lovely Kensington area. Hangers that come off the wardrobe! Umbrella, bathrobe, slippers, coffee machine and kettle. Heated tiled floor in bathroom and large shower. Luxurious bed linen but pillows not so comfortable .Al la cart breakfast excellent,Sitting areas with interesting sofas, books and art.Genuine Hotels.com guest review
"Very nice hotel in great neighborhood"
Small but very nice room. Show was gorgeous but tiny and I am not a big guy.Genuine Expedia guest review
"Staff exceptionally helpful"
first i arrived 3 hours pre book in time as i was ill and in need of a bed and the staff arranged a room for me immediately without quibble. After i was feeling better i did ask to move rooms as i had a small queen sixe bed and also had the airconditioning plant right outside my window and they immediately moved me to a room with a king size and no […] outside noise. Although we didn't actually eat at the hotel all the facilities seemed very good but the staff were always helpful and happy which makes SUCH a difference to your stay. it is also a great location for a hotel in London. Read moreGenuine Expedia guest review
"Amazing hotel with a true boutique hotel feel"
They truely cater to your everyday needs with a great touch of class. Not overally in your face yet rather are almost there exactly when you need something. The nightly touches of chocolate and next day forecast is great. As are the room immenties...including the heated washroom floors. The bar is excellent and make cocktails that challenge the countries […] best. Location is right off S. Kensington tube statin with great restaurants around it. Will come here again and again. Read moreGenuine Expedia guest review
"Nice hotel, nice area"
Me and my 5 year old daughter have just returned from a weekend in London having stayed at this lovely hotel. The staff are wonderful, really helpful and the overall ambiance is of a quiet, relaxed and gentle nature. Perfect for us. However there are just a very few minor tweaks that could be made to finish off and justify the 5 stars. The bed, whilst […] amazingly comfortable, there was a six inch rip in the seam of the bedding. I was not looking for it, but just happened to notice it and did not look for more, however, I do recall seeing a previous review mentioning this before we went and wondered why this faux pas, would not have been rectified. Also, the carpet was not laid flat. There were one or two areas of 'bunching' of the carpet. Like I say, only minor observations that might really have completed the 5 star experience more fully, but not taking away from the beauty, the cleanliness, and the comfort that this hotel and it's staff have provided for us. I Would highly recommend it, and will return here again, myself. Read moreGenuine Expedia guest review
Very comfortable beds. Very well decorated room and hotel. Beautiful breakfast and fantastic staff. Overall a lovely romantic break- but also amazing setting in South Kensington.Genuine Hotels.com guest review
"good hotel, tiny rooms"
everything fairly ok except the rooms which are simply tinyGenuine Hotels.com guest review
"Perfect for all must see locations in London"
Very relaxing. All staff were very helpful.Genuine Hotels.com guest review
Amazing stay, amazing place, brilliant present for me and my partner to enjoy. Lovely :)Genuine Hotels.com guest review
"A gem!! Highly recommended."
Super hotel located on imposing street 5 mins walk to South Ken tube. A very impressive entrance and we were welcomed by friendly and helpful staff. Room was modern, perfectly clean and the bed was comfortable. Very trendy at a reasonable price.Genuine Expedia guest review
"Great location for Royal Albert Hall"
Hotel staff were excellent, room was lovely but like all London hotels quite smallGenuine Expedia guest review
"amazing hotel with style to spare!"
Loved this hotel - staff was first rate and location and decor was lovely.Genuine Hotels.com guest review
"Good location for shopping eating out"
Enjoyed our stay Hotel had a welcoming feel about it. Found the staff extremely attentive Nothing too much trouble. Room was lovely we were given an upgrade on our arrival, which wasn't expected but very welcomed.Genuine Expedia guest review
"Somewhat disappointing but staff try hard"
The only three reasons why I booked this hotel were the location, the 5 star rating and its relative affordability for the area. I wanted something nice for our first wedding anniversary. Small room, not the smallest hotel room I've stayed in but for the price and star rating of the hotel I'd say the room was indeed too small but manageable. We liked […] the decor and many of the staff at the hotel were friendly and did make you feel like you were in a 5 star hotel. Hotel room was clean no question, and turn down service nice and thoughtful. The downstairs atmosphere and fire places are lovely and it's a nice area for a drink, though very expensive we found. They tried to double charge me for breakfast on the first morning and all that seemed a bit amateuristic since I paid up front for breakfast for all 3 mornings at check in. Some issues with the room: toilet seat didn't stay up, no toilet brush, shower leaked (no bath btw), room was cold during the day and heating didn't seem to come on. Keycards didn't work on second day so had to get replacements from reception, only to find maid had left her key card in the light-slot which may have been the reason I guess. No bin supplied in the room, though there was a tiny one in the bathroom /ensuite. Mini bar was locked we think, didn't bother with it. I'll pick another hotel next time. Rather stay further away from the city with a bigger room with lower rates for drinks and breakfast etc. Read moreGenuine Hotels.com guest review
"This is NOT a five-star hotel"
The staff were extremely gracious and helpful at The Kensington. However, the rooms are small and shabby. The bathroom is so small that the door hits the toilet. The room has cheap carpet and none of the finishes that you would expect of a five-star establishment. Although the location is in the posh area of Kensington, it is mostly a residential setting […] and is not walking distance to most tourist attractions in London. I booked this hotel because it was less than half the price of other five-star hotels on the website. I got what I paid for. Read moreGenuine Hotels.com guest review
Great hotel for value and comfort in this hotel category and area of LondonGenuine Hotels.com guest review
Excellent staff, lovely rooms, great service. Highly recommended.Genuine Hotels.com guest review
"Up to usual high standard"
Perfect hotel, perfect location, charming staff. As usual The Kensington lives up to all expectations. We have stayed here many times and are never disappointedGenuine Hotels.com guest review
"Good value 5* in a great location"
This was my second stay here in the past few months. For my first stay i paid for a Delux room which was very spacious and came with nice extras like a nespresso machine. On this occassion i opted for a standard room. Unsurprisingly this was much more compact and came with a very small desk which was less than ideal for work. This was a minor gripe […] however, and overall the hotel impressed again. In the land of London 5* hotels, this place is good value and Kensington is a top location. Its well worth paying extra for an upgraded room! Read moreGenuine Expedia guest review
Gorgeous lobby, comfortable rooms, attentive yet discrete service, well located 5 minutes from the tube and in an area with several restaurants/cafes. Would recommend to any traveller.Genuine Expedia guest review
very goodGenuine Hotels.com guest review
I loved the hotel. The friendly staff, the beautiful furnishings and decor, quality of sheets and towels. Very convenient location. Very elegant and classy hotel. Rooms a bit small but very comfortable. I would recommend this hotel to my friends.Genuine Hotels.com guest review
"excellent for relaxation"
The hotel was wonderful the only small fault I would say is very limited storage for clothing. We were ok as we were only overnight but there were no drawers for t shirts , tops underwear etc.Genuine Expedia guest review
Excellent hotel. best location, family friendly, and very good staff !Genuine Hotels.com guest review
Servoce very good.Genuine Hotels.com guest review
"A wonderful experience"
From the moment of arrival all staff were polite, friendly and made you feel like a valued guest. The hotel was beautiful, with gorgeous smelling candles burning in the lobby and fresh fruit to help yourself to, along with iced water. Hot towels were provided at check in to freshen up with. The room was excellent with great air conditioning, much needed […] this summer. Thick towels, dressing gowns and slippers were provided as well as complimentary toiletries. The cocktail bar served gorgeous cocktails and it was a pleasure to watch them being prepared. The food in the restaurant was outstanding. A great experience which I would repeat in a heartbeat. Read moreGenuine Expedia guest review
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