"A great location, satisfactory hotel"
Some mentioned a strange smell in the hotel, which I noticed on our first day, but either it went away or I got used to it. The hotel was clean, the wifi worked, there was enough parking, and there were plenty of options for breakfast. The location was ideal for my business trip, just minutes from all the places I had to visit. No bells and whistles, […] but staff were friendly and I would stay here again. Read moreGenuine Hotels.com guest review
Not good. Couldn't control the room temperature to get comfortable. The thermostat appeared to be set at 76 degrees and I couldn't get it down to 68 or 70. Not comfortable at all.Genuine Hotels.com guest review
Decent for the price, location good for walking and to near the hospital. Bed was hard as a rock....Genuine Hotels.com guest review
"problem not solved"
While checking in was pleasant and the room itself seemed up to date, there was a horrific smell in the room. It smelled like sewage. I called the front desk and promptly someone was sent. When we opened the door, the staff member walked in without any kind of greeting and without permission simply starting spraying something all over the room, including […] over our clothes. Before leaving, the staff member offered to leave the spray bottle in case the smell came back. Now we could barely breathe with all the scents that were overwhelming and bothersome to allergies. We weren't quite sure how to respond. It wasn't a pleasant experience. Read moreGenuine Hotels.com guest review
This was by far the worst hotel I have ever stayed in...I will never use hotels .com againGenuine Hotels.com guest review
"Convenient to Central West End"
Room was ok. Bathroom very small; narrow shower; condition marginal.Genuine Hotels.com guest review
The hotel is a great location in the central west end! you can walk to Forest Park daily. The shops and bars in the surrounding area are awesome. The price was great. The hotel: they need to vacuum the floor in the hallways. Bed Was comfy. Did not like the bathroom with the shower that was for ADA standards- when we do not need that at all. Horrible […] lighting in the bathroom. Plus scuff marks all on the walls. So... the hip bright colours of the paint are cool, but consider going back to the fall colours or something more warm. We had to ask daily for more towels and face clothes. No idea as there were 2 of staying in the room. Read moreGenuine Hotels.com guest review
"Most horrible hotel ever"
Dirty and stinking carpet inside the room and corridor , Tiles missing in the shower area and brown water leaks from toilet to the shower area.. when we complained about this, staff was not concerned about this at all... Please don't ruin your trip.Genuine Hotels.com guest review
Place was decent however they only had one staff member, Tamika who could not provide us with any bathroom tissue!Genuine Hotels.com guest review
"No temp control, no space, and stinks"
Whenever I have a bad experience at a hotel, it makes me rethink using that chain ever again; this is one of those situations. When we arrived, we were thrown with the decor (bright orange walls one example) & tiny room, but thought we could make it work. If those were the only problems, sure. The hotel is fairly old, but we didn't expect to be unable […] to change the room temperature. The entire hotel temp is controlled by one unit & we were on the third floor. It was 20 degrees outside, 85 in our room. We turned on the air conditioning, nothing came out except heat. We called downstairs & said the air wasn't working. They told us there was no air conditioning, turn it off and wait. The hallway was burning up (since heat rises & we were on the third floor, we were baking) so we couldn't open the door to cool it off. We had to open the drapes so cool air from the windows could cool off the room..hours later. They did at least give us a fan. The bathroom had a mildew smell, no vanity to speak of & the shower was extremely cramped. Wi-fi was non-existent. The bed creaked. My wife & I couldn't walk about the room at the same time it was so cramped. People stomping in the halls, laughing & partying at 3 AM. Worst hotel stay I've ever had. I hate giving a review this bad, but the only good thing to say about it is the downtown location. Within walking area of some good restaurants. If I were the owner of this hotel, I'd bulldoze it & start over. Read moreGenuine Hotels.com guest review
This hotel was a nice place overall. It was in convenient proximity to Sweetie Pies Upper Crust restaurant. This was the main reason I stayed overnite in St Louis. Please make sure to stop for a Fantastic Soul meal there. The only downside of this hotel was the bathroom. The shower stall was very narrow. The shower curtain was not waterproof & was too […] short & the water flowed out onto the floor. The toilet was too close to the sink vanity so you had to lean/turn sideways in order to be more comfortable. This was rather uncomfortable while on the toilet. It was an extremely long maze like walk from the elevator to the room. The carpeting in the public hallways was extremely stained & dirty. Otherwise overall a nice place to stay. Read moreGenuine Hotels.com guest review
"Good location, hotel could use a update"
The location was great but the hotel it's self is in need of a major overhaul. Everything could use a coat of paint. Also, you can only have heating or cooling depending on what the building has on.Genuine Hotels.com guest review
"Disappointed & Disgusted"
Upon check in we arrived at our room to find it had not been cleaned at all since the previous night. It was disgusting! When we called down to the front desk to request another room we were placed on hold. While on hold we noted the heat in the room was stuck at a boiling 82 degrees with no way to turn down the thermostat. After three or four minutes […] of waiting on hold we decided to check out and go somewhere else. While offering nothing in return for our inconvenience the desk clerk was kind enough not to charge us for the room. Very disappointing to say the least. Read moreGenuine Hotels.com guest review
"Very close to The Fox Theater"
We enjoyed out stay. The carpets were very dirty through out the hotel. Our room was clean and we really like the hard floors instead of carpet in the rooms. The breakfast was very good but too small of a room. Guest were having to stand to eat their breakfast. We will keep this hotel in mind when we are back in the area. Overall it was nice except […] the nasty dirty carpets in the halls. Read moreGenuine Hotels.com guest review
"Good location, poor condition of hotel."
Got to the hotel at 3:30 and had to wait 30 minutes for our rooms to be ready along with about 15 other people. Hotel wasn't very clean at all. Location is good if you aren't planning to spend much time at the hotel. Service was OK but didn't go above to help when needed. Hotel is obviously older and in need of some major renovations.Genuine Hotels.com guest review
Loved the location but that's where it ended. The room wasn't ready when we arrived and wasn't clean when we got to it. We had an event to go to so we requested that they clean it while we were gone. When we returned it was exactly as we left it. It also had to be one of the nosiest hotels we have ever stayed in.Genuine Hotels.com guest review
The bathroom was dirty and stunk like mildew. A small cockroach crawled across the bed in the morning one day. I was checked out for some reason between the first and second night. I was charged a "no show" fee (which was removed later) for some reason. The room was not serviced after the first night. The ac went out the second night and the room was […] close to 90 degrees for about 2 hours. On the bright side, the staff was super friendly and apologetic about the issues. I still will not plan to stay there again. Read moreGenuine Hotels.com guest review
needs bathroom updateGenuine Hotels.com guest review
"Good place for a short stay"
The room was clean and the front desk was very helpful. The building is old and the halls and room needs repainted. The towels were thin and not enough were supplied. Overall a good place to stay for 1 to 2 nights. The breakfast was good.Genuine Hotels.com guest review
It was a great hotelGenuine Hotels.com guest review
Room wasn't ready in time for check in. 2 hours late. Room was too hot would not cool down. No bath towels only one hand towel and two wash cloths. No espn or any sports channels. No refrigerator or microwave. Too pricey!Genuine Hotels.com guest review
The location of this hotel is terrific. Just a couple of blocks from Forest Park and around the corner from the West End trendy shops and restuarants. The hotel has been remodelled as far as decor and includes "hardwood looking" floors in the guest rooms (brilliant idea, much easier to keep clean!). The beds are comfy. Someone, however, was NOT thinking […] when they chose flat paint on the guest room walls including the bathroom walls. I assume since flat paint is more difficult to clean marks off of, they chose to touch up the paint in scuffed areas. Regrettably the paint didn't match and therefore left obvious patches everywhere which made the room look shabby. That is a shame since the room was actually well decorated. The most frustrating thing we encountered was the thermostat. The room was set at 83 degrees when we arrived! It was obviously hot in the room. Before we left for dinner we set the thermostat to 70, turned it to COOL and set the fan on automatic. When we returned 3 hours later, it was STILL 83 degrees and the vent was blowing warm air. I called the front desk and was told that the entire hotel was set to "heat" since it was late October and even if we set our room thermostat to cool, it would still only push warm air. Their advice was to turn the thermostat off altogether. Why have thermostats in the rooms if they can't be controlled by the guest? Read moreGenuine Hotels.com guest review
The check in was enjoyable. The lady at the counter was nice and friendly. Waling to my room the hallway carpet was dirty and filthy. In my room my toilet handle was close to the wall. The toilet handle left a hall in the sheetrock from it's many uses. Lastly, my room smelled of sewer gas.Genuine Hotels.com guest review
"Older hotel but great location and accommodations!"
We chose this hotel based on the location, price and the amenities. It was so convenient to have free parking, free wifi and continental breakfast. The neighborhood turned out to offer plenty of restaurants and bars. I went running in Forest Park one morning because the fitness room was rather small - but loved the convenience of the park, just a block […] away! Read moreGenuine Hotels.com guest review
"Convenient and quiet"
Pleasant upgrade to an older property.Genuine Hotels.com guest review
"Good place to stay"
I really liked the location of the hotel. It is in a safe walkable neighborhood & was close to local eateries as well as a Metro stop. The staff was all very nice. The housekeeper went out of her way to let us in our room when we got back to our room after the checkout time. The desk gal even reactivated a key to get us in. They were accommodating to […] our late check out. The breakfast was well stocked and had a lot of choices Our only issues were that we asked for a roll away when we arrived and had to ask twice more (waiting until late night) before they delivered it. The hallway carpets really need to be shampooed. Otherwise the hotel is updated and very clean. I will stay here again. Read moreGenuine Hotels.com guest review
Clean room, but I could not stand in the shower without touching the wall or curtain. Also, towels outside of the bathroom for no apparent reason (there was room under the vanity). Didn't like the fake hardwood floors, either. Not comfortable.Genuine Hotels.com guest review
"What you'd expect"
This hotel is pricey considering the quality and comfort it offers. The advantage, and price, probably comes from its proximity to the terrific west end eateries - within walking distance. Otherwise, it is so-so - slamming doors, television noise from adjacent rooms, not enough towels, decent but typical breakfast. Parking can be difficult, although […] there is an underground parking garage, getting from there into the hotel requires stairs. It wouldn't be my first choice next time - for the price, there are more comfortable hotels nearby. Read moreGenuine Hotels.com guest review
"Definitely not a three-star location"
Checked in, walked to my room & couldn’t get in. Back downstairs to have keys reprogrammed. Tried it a second time, to no avail. During the back and forth, I could help notice the huge stains in the hallway carpeting. Looked like massive oil spills everywhere. Finally the clerk assigned me a different room, tried that room and by the sound of the […] load scream, it was already occupied by a terrified woman with a great set of lungs… Trekked once again downstairs with all my belongings and two daughters. Clerk (only one on duty was a bit busy this time. On the phone and from all the apologizing, I concluded he was on the phone with what seemed to be the horrified woman I just spooked. Finally, this time the clerk got it right… a room I can actually enter, that’s unoccupied. First thing we noticed was the foul odor in the room, luckily I always travel with scented candles… We were out all day and when we returned after dinner, the room hadn’t been touched by housekeeping. We were assigned another room. Same scenario the very next day…back mid-day and no housekeeping. Called front desk, who was assured by the supervisor that our room would be next on list to be cleaned…HA! Time for dinner and no housekeeping visit, so prior to stepping out I reminded the front desk and was assured it would be taken care of…HA!!! Another room change…ERRRRRRR Had I not prepaid for a three night stay, I would’ve made an about-face and stayed elsewhere. Read moreGenuine Hotels.com guest review
"at the heart of west-end"
very friendly staff, clean hotel.Genuine Hotels.com guest review
The best part of this hotel is location and price. The Central West End boasts plenty of eateries, shops, and attractions that St. Louis is known for and the Comfort Inn is right in the mix of it all. Many attractions are within walking distance, and the rest (downtown, Tower Grove park, etcetera) require only a small cab fare. The cost of the hotel […] is perfect if you are traveling on a budget, as it beats almost every hotel in the vicinity. The downside is that the number of workers are small and the maintenance is lackluster. The amenities of a once posh independent boutique hotel are evident but upkeep is a problem as there are scuff marks, toilet paper holders missing, and scratches/stains on the carpets and halls leading to the rooms. The rooms are also on the small side, but certainly adequate/comfortable when compared to other hotel rooms in different cities. Some bathrooms only have a shower stall and that can be quite limiting if you have special needs, so that is something one should be aware of. Overall, the comfort and convenience were adequate to excellent and the (limited) staff was very friendly. I would recommend this hotel to anyone on a budget. Read moreGenuine Hotels.com guest review
"love this hotel. stay here a lot"
I stay here because it is convenient to the bars I go to. Great rooms. This king room had a HUGE balcony. Bteakfast is good. Meat and eggs. Biscuits and gravy. Plus all the normal stuff. Goody bag checking in since I was member of their frequent stay club. Accommodated early check in at noon. THANKS! Only problem was cards are proximity readers not […] mag stripe and had to have mine redone. Check to see your card works as you leave the room. Save a trip downstairs. Read moreGenuine Hotels.com guest review
"Close to sights we were there to see"
Heater was noisy on start-up and shut down in room. Shower was very narrow and hard to keep water in the shower at times. Staff was amazingGenuine Hotels.com guest review
"Not so clean.....:/"
This hotel is decorated decently, however it is filthy! Stains on carpeting throughout entire hotel, and dirt smudges on all walls. I would definitely not recommend it. The breakfast bar was nearly empty by 8:30.Genuine Hotels.com guest review
"Nice Hotel ... parking sucks"
Nice hotel, but parking is a bit of a pain. Carpets in hallways were dirty and stained but the room was clean and fresh looking. Overall, I'd stay there again.Genuine Hotels.com guest review
"Very helpful staff"
Stayed with a young baby. Staff were extremeley friendly and helpful in making the room amenable for our needs. Great value for the money.Genuine Hotels.com guest review
"Needs some work"
This was our second time staying. Overall, it is a good value, but the carpets in the hallways are filthy and the second elevator has not been in service on either of our stays. Because the hotel was completely booked, the wait for the one working elevator was sometimes long. The breakfast is done well, and the rooms are very clean. A steam cleaning […] of the carpets and repair of the elevator would up my rating. Read moreGenuine Hotels.com guest review
"Close to the Hospitals"
This Comfort Inn provides excellent value for money. Staff is friendly and helpful and the free breakfast is excellent. Also, free WiFi is provided. And it is right between St. Louis's hospitals and all the restaurants in the Central West End. And it is a couple of blocks from the cathedral.Genuine Hotels.com guest review
My boyfriend and I stayed one night at the Comfort Inn in the CWE because we were in town for a wedding - thought the outside appearence was very poor, but once inside was decently impressed. We dropped off our bags and went to the wedding - came back later that evening to sleep - and found 10 towels under our sheets. We pulled out the towels and found […] that they were covering a HUGE yellow stain. Needless to say we were very disappointed after that and will not be returning. Read moreGenuine Hotels.com guest review
the floor was coming up in our room, the bathroom was filthy, you have all this space in the room itself and the bathroom is barely big enough to fit in. I don't enjoy rubbing up against the shower curtain during my shower. not even close to the only elevator. I reserved two rooms in advance. I was on a different floor then the rest of my family.Genuine Hotels.com guest review
"Fun at the Arch"
Beds are very comfortable. Room has pergo flooring instead of carpet which I also liked. Rooms weren't the cleanest such as dirty walls. Breakfast was great. Close to Arch and Pappy's .Genuine Hotels.com guest review
"Great Location; Falling Apart Hotel"
The location was great! However, the cleanliness of the room was awful. I had to switch to a different room and when I switched to the second room I couldn't tell which one was worse. For the rate I paid [$150], I was VERY disappointed in the upkeep of the hotel. The night before I stayed at a LaQuinta Inn and paid $79 and was SURPRISINGLY happier with […] my stay at their hotel. The front desk was very nice on a positive note, but not very informative. In the guest information booklet in the rooms it said that breakfast was served until 10am and when I went down at 9:30am they had already cleaned up breakfast. I then saw the sign that said breakfast was only until 9am; this is something the front desk should inform guests when they check in. It was a bummer considering that was a perk I thought to staying at the Comfort Inn...the "free breakfast." Read moreGenuine Hotels.com guest review
"Close to Bush Stadium and Arch"
Close to baseball stadium and Arch which is what we wanted. Very small Shower. Ok for one night would not want to spend a week here.Genuine Hotels.com guest review
We were in STL to find an apartment for our daughter. This hotel was close to all of the areas we were looking at. It was pretty much what we expected to find for this price. Staff was attentive, rooms were decent, breakfast was restocked as needed. Even with two bus-loads of kids there overnight, our room was quiet. I would stay again on future vi […] sits. Read moreGenuine Hotels.com guest review
"Decent place - fix your coffee issues."
Solid service and reasonable price for my business trip. The included breakfast is a step up from your standard continental. A couple of minor things: first, the rooms have Keurig coffee machines and despite the staff's assurances, the regular coffee packs do not work well with them. The coffee comes out weak and watery. I think they were out of the […] cups, but coffee is quite important to me so this was a little disappointing. Second, two times in my three night stay, random alarms went off early in the morning and stayed on for more than a minute. I was already awake both times, but could be quite annoying for people trying to sleep in. Otherwise, it was fine and well-located for both the airport and the downtown area. Read moreGenuine Hotels.com guest review
"Week In St. Louis"
I had some issues in the beginning but everything was fixed and it was a great stay for the rest of my week. Nice, clean, quiet, and a great breakfast every morning.Genuine Hotels.com guest review
This is a very nice property. Good location, great neighborhood, easy to get to from the expressways. Room was spacious, clean and comfortable. Parking is free. The only negative was the breakfast. When we arrived at the breakfast area there was nothing there. Everything was empty. There was only one person working the area and she was trying her best […] to keep up, but was unable to. I ended up having coffee, then waiting about 15 minutes for the food to be replenished. That aside, I would definitely stay at this property again. Read moreGenuine Hotels.com guest review
The room was clean, the interior of the room needed attention. The carpet in the hallways had large stains. The hotel was in a good location for the attractions in the area.Genuine Hotels.com guest review
"Great hotel location"
The location was great for sights we wanted to see. Next door to The Saint Louis Cathedral and the Saint Louis Zoo. We left our hotel and went straight to the Gateway Arch with little effort.Genuine Hotels.com guest review
"Older buildin remodeled ok but not a hotel feeling"
Heat didn't work and it was unusually chilly weather for beginning of may. Beds were comfortable and the hot breakfast wasn't too bad. I guess it was ok value for the money, but it just didn't feel like a modern hotel.Genuine Hotels.com guest review
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