needs bathroom updateGenuine Hotels.com guest review
"Good place for a short stay"
The room was clean and the front desk was very helpful. The building is old and the halls and room needs repainted. The towels were thin and not enough were supplied. Overall a good place to stay for 1 to 2 nights. The breakfast was good.Genuine Hotels.com guest review
It was a great hotelGenuine Hotels.com guest review
Room wasn't ready in time for check in. 2 hours late. Room was too hot would not cool down. No bath towels only one hand towel and two wash cloths. No espn or any sports channels. No refrigerator or microwave. Too pricey!Genuine Hotels.com guest review
The location of this hotel is terrific. Just a couple of blocks from Forest Park and around the corner from the West End trendy shops and restuarants. The hotel has been remodelled as far as decor and includes "hardwood looking" floors in the guest rooms (brilliant idea, much easier to keep clean!). The beds are comfy. Someone, however, was NOT thinking […] when they chose flat paint on the guest room walls including the bathroom walls. I assume since flat paint is more difficult to clean marks off of, they chose to touch up the paint in scuffed areas. Regrettably the paint didn't match and therefore left obvious patches everywhere which made the room look shabby. That is a shame since the room was actually well decorated. The most frustrating thing we encountered was the thermostat. The room was set at 83 degrees when we arrived! It was obviously hot in the room. Before we left for dinner we set the thermostat to 70, turned it to COOL and set the fan on automatic. When we returned 3 hours later, it was STILL 83 degrees and the vent was blowing warm air. I called the front desk and was told that the entire hotel was set to "heat" since it was late October and even if we set our room thermostat to cool, it would still only push warm air. Their advice was to turn the thermostat off altogether. Why have thermostats in the rooms if they can't be controlled by the guest? Read moreGenuine Hotels.com guest review
The check in was enjoyable. The lady at the counter was nice and friendly. Waling to my room the hallway carpet was dirty and filthy. In my room my toilet handle was close to the wall. The toilet handle left a hall in the sheetrock from it's many uses. Lastly, my room smelled of sewer gas.Genuine Hotels.com guest review
"Older hotel but great location and accommodations!"
We chose this hotel based on the location, price and the amenities. It was so convenient to have free parking, free wifi and continental breakfast. The neighborhood turned out to offer plenty of restaurants and bars. I went running in Forest Park one morning because the fitness room was rather small - but loved the convenience of the park, just a block […] away! Read moreGenuine Hotels.com guest review
"Convenient and quiet"
Pleasant upgrade to an older property.Genuine Hotels.com guest review
"Good place to stay"
I really liked the location of the hotel. It is in a safe walkable neighborhood & was close to local eateries as well as a Metro stop. The staff was all very nice. The housekeeper went out of her way to let us in our room when we got back to our room after the checkout time. The desk gal even reactivated a key to get us in. They were accommodating to […] our late check out. The breakfast was well stocked and had a lot of choices Our only issues were that we asked for a roll away when we arrived and had to ask twice more (waiting until late night) before they delivered it. The hallway carpets really need to be shampooed. Otherwise the hotel is updated and very clean. I will stay here again. Read moreGenuine Hotels.com guest review
Clean room, but I could not stand in the shower without touching the wall or curtain. Also, towels outside of the bathroom for no apparent reason (there was room under the vanity). Didn't like the fake hardwood floors, either. Not comfortable.Genuine Hotels.com guest review
"What you'd expect"
This hotel is pricey considering the quality and comfort it offers. The advantage, and price, probably comes from its proximity to the terrific west end eateries - within walking distance. Otherwise, it is so-so - slamming doors, television noise from adjacent rooms, not enough towels, decent but typical breakfast. Parking can be difficult, although […] there is an underground parking garage, getting from there into the hotel requires stairs. It wouldn't be my first choice next time - for the price, there are more comfortable hotels nearby. Read moreGenuine Hotels.com guest review
"Definitely not a three-star location"
Checked in, walked to my room & couldn’t get in. Back downstairs to have keys reprogrammed. Tried it a second time, to no avail. During the back and forth, I could help notice the huge stains in the hallway carpeting. Looked like massive oil spills everywhere. Finally the clerk assigned me a different room, tried that room and by the sound of the […] load scream, it was already occupied by a terrified woman with a great set of lungs… Trekked once again downstairs with all my belongings and two daughters. Clerk (only one on duty was a bit busy this time. On the phone and from all the apologizing, I concluded he was on the phone with what seemed to be the horrified woman I just spooked. Finally, this time the clerk got it right… a room I can actually enter, that’s unoccupied. First thing we noticed was the foul odor in the room, luckily I always travel with scented candles… We were out all day and when we returned after dinner, the room hadn’t been touched by housekeeping. We were assigned another room. Same scenario the very next day…back mid-day and no housekeeping. Called front desk, who was assured by the supervisor that our room would be next on list to be cleaned…HA! Time for dinner and no housekeeping visit, so prior to stepping out I reminded the front desk and was assured it would be taken care of…HA!!! Another room change…ERRRRRRR Had I not prepaid for a three night stay, I would’ve made an about-face and stayed elsewhere. Read moreGenuine Hotels.com guest review
"at the heart of west-end"
very friendly staff, clean hotel.Genuine Hotels.com guest review
The best part of this hotel is location and price. The Central West End boasts plenty of eateries, shops, and attractions that St. Louis is known for and the Comfort Inn is right in the mix of it all. Many attractions are within walking distance, and the rest (downtown, Tower Grove park, etcetera) require only a small cab fare. The cost of the hotel […] is perfect if you are traveling on a budget, as it beats almost every hotel in the vicinity. The downside is that the number of workers are small and the maintenance is lackluster. The amenities of a once posh independent boutique hotel are evident but upkeep is a problem as there are scuff marks, toilet paper holders missing, and scratches/stains on the carpets and halls leading to the rooms. The rooms are also on the small side, but certainly adequate/comfortable when compared to other hotel rooms in different cities. Some bathrooms only have a shower stall and that can be quite limiting if you have special needs, so that is something one should be aware of. Overall, the comfort and convenience were adequate to excellent and the (limited) staff was very friendly. I would recommend this hotel to anyone on a budget. Read moreGenuine Hotels.com guest review
"love this hotel. stay here a lot"
I stay here because it is convenient to the bars I go to. Great rooms. This king room had a HUGE balcony. Bteakfast is good. Meat and eggs. Biscuits and gravy. Plus all the normal stuff. Goody bag checking in since I was member of their frequent stay club. Accommodated early check in at noon. THANKS! Only problem was cards are proximity readers not […] mag stripe and had to have mine redone. Check to see your card works as you leave the room. Save a trip downstairs. Read moreGenuine Hotels.com guest review
"Close to sights we were there to see"
Heater was noisy on start-up and shut down in room. Shower was very narrow and hard to keep water in the shower at times. Staff was amazingGenuine Hotels.com guest review
"Not so clean.....:/"
This hotel is decorated decently, however it is filthy! Stains on carpeting throughout entire hotel, and dirt smudges on all walls. I would definitely not recommend it. The breakfast bar was nearly empty by 8:30.Genuine Hotels.com guest review
"Nice Hotel ... parking sucks"
Nice hotel, but parking is a bit of a pain. Carpets in hallways were dirty and stained but the room was clean and fresh looking. Overall, I'd stay there again.Genuine Hotels.com guest review
"Very helpful staff"
Stayed with a young baby. Staff were extremeley friendly and helpful in making the room amenable for our needs. Great value for the money.Genuine Hotels.com guest review
"Needs some work"
This was our second time staying. Overall, it is a good value, but the carpets in the hallways are filthy and the second elevator has not been in service on either of our stays. Because the hotel was completely booked, the wait for the one working elevator was sometimes long. The breakfast is done well, and the rooms are very clean. A steam cleaning […] of the carpets and repair of the elevator would up my rating. Read moreGenuine Hotels.com guest review
"Close to the Hospitals"
This Comfort Inn provides excellent value for money. Staff is friendly and helpful and the free breakfast is excellent. Also, free WiFi is provided. And it is right between St. Louis's hospitals and all the restaurants in the Central West End. And it is a couple of blocks from the cathedral.Genuine Hotels.com guest review
My boyfriend and I stayed one night at the Comfort Inn in the CWE because we were in town for a wedding - thought the outside appearence was very poor, but once inside was decently impressed. We dropped off our bags and went to the wedding - came back later that evening to sleep - and found 10 towels under our sheets. We pulled out the towels and found […] that they were covering a HUGE yellow stain. Needless to say we were very disappointed after that and will not be returning. Read moreGenuine Hotels.com guest review
the floor was coming up in our room, the bathroom was filthy, you have all this space in the room itself and the bathroom is barely big enough to fit in. I don't enjoy rubbing up against the shower curtain during my shower. not even close to the only elevator. I reserved two rooms in advance. I was on a different floor then the rest of my family.Genuine Hotels.com guest review
"Fun at the Arch"
Beds are very comfortable. Room has pergo flooring instead of carpet which I also liked. Rooms weren't the cleanest such as dirty walls. Breakfast was great. Close to Arch and Pappy's .Genuine Hotels.com guest review
"Great Location; Falling Apart Hotel"
The location was great! However, the cleanliness of the room was awful. I had to switch to a different room and when I switched to the second room I couldn't tell which one was worse. For the rate I paid [$150], I was VERY disappointed in the upkeep of the hotel. The night before I stayed at a LaQuinta Inn and paid $79 and was SURPRISINGLY happier with […] my stay at their hotel. The front desk was very nice on a positive note, but not very informative. In the guest information booklet in the rooms it said that breakfast was served until 10am and when I went down at 9:30am they had already cleaned up breakfast. I then saw the sign that said breakfast was only until 9am; this is something the front desk should inform guests when they check in. It was a bummer considering that was a perk I thought to staying at the Comfort Inn...the "free breakfast." Read moreGenuine Hotels.com guest review
"Close to Bush Stadium and Arch"
Close to baseball stadium and Arch which is what we wanted. Very small Shower. Ok for one night would not want to spend a week here.Genuine Hotels.com guest review
We were in STL to find an apartment for our daughter. This hotel was close to all of the areas we were looking at. It was pretty much what we expected to find for this price. Staff was attentive, rooms were decent, breakfast was restocked as needed. Even with two bus-loads of kids there overnight, our room was quiet. I would stay again on future vi […] sits. Read moreGenuine Hotels.com guest review
"Decent place - fix your coffee issues."
Solid service and reasonable price for my business trip. The included breakfast is a step up from your standard continental. A couple of minor things: first, the rooms have Keurig coffee machines and despite the staff's assurances, the regular coffee packs do not work well with them. The coffee comes out weak and watery. I think they were out of the […] cups, but coffee is quite important to me so this was a little disappointing. Second, two times in my three night stay, random alarms went off early in the morning and stayed on for more than a minute. I was already awake both times, but could be quite annoying for people trying to sleep in. Otherwise, it was fine and well-located for both the airport and the downtown area. Read moreGenuine Hotels.com guest review
"Week In St. Louis"
I had some issues in the beginning but everything was fixed and it was a great stay for the rest of my week. Nice, clean, quiet, and a great breakfast every morning.Genuine Hotels.com guest review
This is a very nice property. Good location, great neighborhood, easy to get to from the expressways. Room was spacious, clean and comfortable. Parking is free. The only negative was the breakfast. When we arrived at the breakfast area there was nothing there. Everything was empty. There was only one person working the area and she was trying her best […] to keep up, but was unable to. I ended up having coffee, then waiting about 15 minutes for the food to be replenished. That aside, I would definitely stay at this property again. Read moreGenuine Hotels.com guest review
The room was clean, the interior of the room needed attention. The carpet in the hallways had large stains. The hotel was in a good location for the attractions in the area.Genuine Hotels.com guest review
"Great hotel location"
The location was great for sights we wanted to see. Next door to The Saint Louis Cathedral and the Saint Louis Zoo. We left our hotel and went straight to the Gateway Arch with little effort.Genuine Hotels.com guest review
"Older buildin remodeled ok but not a hotel feeling"
Heat didn't work and it was unusually chilly weather for beginning of may. Beds were comfortable and the hot breakfast wasn't too bad. I guess it was ok value for the money, but it just didn't feel like a modern hotel.Genuine Hotels.com guest review
I had terrible flight delays and arrived at 4:00am. My room was waiting for me. Checkin was simple and I was so excited to see how cute this room was. From the wood floors, bright colors, and my personal Keurig machine to the built in charging stations complete with iPhone and android docks . They thought if everything. I would definitely stay here […] again !!!! Read moreGenuine Hotels.com guest review
Loved our stay, great location for restaurants/bars, parks, movie thaeter, hospital.... The room is a little small but updated. I liked the laminant flooring as it looks clean rather than carpets. The bathroom is also updated but needed some repair. The ceiling in the bathroom was not at its best shape. The underground parking was a little scary and […] I would recommend to park on the ground floor. Would stay there again. Read moreGenuine Hotels.com guest review
"Cute but shabby"
We picked this hotel for its proximity to all of the fun things we wanted to so on our mini vacation. It's close to the basilica, the zoo, the science center, Washington University, and the Central West End. The decor is cute. It's got a boutique feel to it. The front desk staff were very nice. The room itself was really cute. Bright colors, hard wood […] floors, huge shower head. There was a flat screen tv, a comfy chair, and the beds were really comfortable. On the down side: only one working elevator in the whole building. The hall ways are shabby. The entire restroom was super small. There's a great shower head but its almost too big for the shower. The biggest negative for this hotel is its housekeeping. The obvious things were clean, the toilet, sink, floors, etc. But if you look any further you can tell its been a while since anyone has done a deep clean. There's dust on the mirrors, smudges on the walls, etc. All in all I would definitely stay here again, but I would probably request a room closer to the elevator and ask that it be dusted at some point. Read moreGenuine Hotels.com guest review
"WiFi very poor / breakfast late"
Hotel physically was what you'd expect for a Comfort Inn, but the wifi was horribly slow. Virtually unusable, so if you need that I'd suggest you avoid this location. Also, if the sign says breakfast starts at 6AM (and you're told that by the attendant when you check in) then I would assume it to be ready and available at 6AM, not just starting to be […] set out. Everything wasn't out until close to 6:20. Maybe not the biggest deal but for people (me) trying to get out early and counting on eating at 6 it was an issue. Read moreGenuine Hotels.com guest review
"close to the location where I had to go."
hotel location and cleaniness of room/hotelGenuine Hotels.com guest review
"room was very hot"
the room was nice for what we paid, but it was uncomfortably warm and the hotel staff told us there was nothing they could do about it... the a/c didn't work, only the heat. there was also a strange smell when we first arrived.Genuine Hotels.com guest review
"good service, dirty rooms"
the concierge service was great, but the room was dusty and the floors were dirty. I was only using the room for a short while, so it was ok but I would not choose this hotel for long term stay.Genuine Hotels.com guest review
The Price was Great, the Beds were Small ,Bathroom was Small ,No working Fan in Bathroom. Towels were very Small & when taken a Shower Water poured out into the Floor. There wasn't enough Food or Coffee for all the Guest there . I was able to get 1 cup of Coffee,& no Food,People were waiting on Coffee&Food with only 1 worker at the Desk trying to make […] Coffee& Sign Guest out . The Colors & the Room were nice Read moreGenuine Hotels.com guest review
"Not worth the price"
The rooms at this hotel are extremely small. The walls are a painted bright almost neon colors. The lighting in the room was terrible. In fact one lamp was broken and would not come on. We had no shower curtain in our very, very, very small bathroom. There was not carpet in the room just parquet wood floors that were coming up in spots. The cart we […] used to carry our bags to our room had a flat tire. The parking garage is very small so if you drive an SUV forget it. The breakfast bar was ok, but the coffee was cold and very watered down. Would not stay here again...... Read moreGenuine Hotels.com guest review
I wanted to use the exercise room and because the electronic lock was nonfunctional entrance to the room could not be had, thus I could not use the exercise room. The breakfast was mediocre and only skim milk for coffee.I have stayed at this hotel multiple times in past because of location of Washington University Medical Center but will not stay here […] again. Read moreGenuine Hotels.com guest review
"Nice for the price!"
Booked last min...only needed one night there and it was nice and comfy...Check in was quick check out was even quicker... Breakfast selection could have been a little better offering turkey meat, but overall everything was good, need fruit...who knows might book my trip in April back there...Genuine Hotels.com guest review
It was difficult regulating the temperature in the room.Genuine Hotels.com guest review
"close to major hospitals"
I thouhgt the room should have been a Lot cleaner than it was. the toliet paper holder had been ripped off the wall and the toliet paper roll sat on the floor and the actual holder for it was sitting on top of bathroom mirror. shower leaked out all over bathroom floor,moldy around the shower and in the sink around the stopper. Bedding was stained and […] dirty looking. really not much for the money. Read moreGenuine Hotels.com guest review
"right price for a night"
Stayed for 1 night on New Years Eve so the price was a bargain in comparison to other, but nicer, hotels. TV remote didn't work and bathroom door handle kept falling off. If i spent more time in the room I would have been displeased but basically used the room to crash for a night.Genuine Hotels.com guest review
"Nice updated rooms"
The hotel is nice and in a good area but the breakfast was not good.Genuine Hotels.com guest review
"Don't ask hotel staff for anything."
There were many problems. All the carpets were stained. There were three chairs in my room, all stained. The room was large, but the bathroom and shower were tiny. There was a definite mold smell in my room. Three different staff members gave me incorrect directions to nearby destinations. One staffer said it was a 10 minute taxi ride to tha arch, and […] it was 20. Staff were gone from the front desk a few times, and the breakfast had a lot of empty items. One elevator was broken. The air conditioner was broken. The front desk guy said he would send up a fan, but didn't. Wireless internet was slow. The front desk guy said he would send a network cablt, but didn't. Read moreGenuine Hotels.com guest review
"Cheap attempt at updating"
You can tell they are trying to update the facilities but it came across as cheap. 1) Nice flat screen TV but picture is not HD and it was fuzzy. 2) Nice new refrigerator but it is placed right in front of the full length mirror. 3) Two mirrors outside the bathroom but they were useless because there wasn't proper lighting. 4) Nice new modern sink but […] the water pressure was so high that water would spray all over the sink area. 5) The nice new sink looked bigger, therefore, took up more space and left virtually no space for toiletries. Those were the obvious signs of updating. Other issues were the hallway...very unattractive and dirty. The bathroom was ridiculously small. The towels were kept outside the bath in the closet. On top of that our shower leaked from the ceiling. I reported it and was told maintence would come fix it but that didn't happen. Also, the elevator convenient to our room was out of service. But my biggest complaint was that the air conditioner for the rooms was not working. The hallway was nice and cool. We and several of our neighbors had to prop open our doors to let the cool air in the room. Good things: New shower design was nice (taking the bathtub out and having 1/2 glass and 1/2 curtain) and the complimentary breakfast was satisfying. For what we received this hotel was overpriced. Read moreGenuine Hotels.com guest review
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