"Great Location; Falling Apart Hotel"
The location was great! However, the cleanliness of the room was awful. I had to switch to a different room and when I switched to the second room I couldn't tell which one was worse. For the rate I paid [$150], I was VERY disappointed in the upkeep of the hotel. The night before I stayed at a LaQuinta Inn and paid $79 and was SURPRISINGLY happier with […] my stay at their hotel. The front desk was very nice on a positive note, but not very informative. In the guest information booklet in the rooms it said that breakfast was served until 10am and when I went down at 9:30am they had already cleaned up breakfast. I then saw the sign that said breakfast was only until 9am; this is something the front desk should inform guests when they check in. It was a bummer considering that was a perk I thought to staying at the Comfort Inn...the "free breakfast." Read moreGenuine Hotels.com guest review
"Close to Bush Stadium and Arch"
Close to baseball stadium and Arch which is what we wanted. Very small Shower. Ok for one night would not want to spend a week here.Genuine Hotels.com guest review
"Very outdated and dirty hotel"
Upon arrival we had to ask for our room to be cleaned. There was a mass amount of hair all over the room and bathroom, and there were stains on the bed sheets. The walls were terribly marked and the hallway carpet was the most disgusting I have ever seen. The was a wonderful front desk girl who came up to check it out herself and even agreed with me […] about the cleanliness of our room. She did have it cleaned for us while we were gone. But housekeeping just pushed the dirt and hair into the corners and changed the beds. The new bed comforter had burn marks in it. This hotel was in a great neighborhood, but was really terrible. I know other guests complained just as much as I did. DO NOT STAY HERE! Read moreGenuine Expedia guest review
"Quite a challenge to find a room"
It was quite a challenge finding a room for the nights that I needed; it seemed the entire city was booked so I took a chance on the Expedia No name 3 star program and was quite pleased with my booking.Genuine Expedia guest review
"Midtown St. Louis"
Very convenient; free city parking at hotel. Breakfast was free and what you would expect at a hotel buffet. Liked that the room didn't have carpeting, but rather Pergo type flooring.Genuine Expedia guest review
We were in STL to find an apartment for our daughter. This hotel was close to all of the areas we were looking at. It was pretty much what we expected to find for this price. Staff was attentive, rooms were decent, breakfast was restocked as needed. Even with two bus-loads of kids there overnight, our room was quiet. I would stay again on future vi […] sits. Read moreGenuine Hotels.com guest review
"Former boutique hotel, now a comfy cheap stay"
Cheap rate, hotel with lots of potential, and great location. I lived in the neighborhood when the hotel was being built and it was originally built as a boutique hotel. So there are lots of cute touches on this property that make it unique. However, the upkeep currently is a little lacking, which makes it not as clean as it could be. But, overall great […] stay. No complaints. Read moreGenuine Expedia guest review
"central west end treat"
The Comfort Inn was an excellent value and perfect location. Everything was within walking distance and the neighborhood was lovely. The staff was very courteous and any request was expedited. Breakfast was a real treat.Genuine Expedia guest review
"Decent place - fix your coffee issues."
Solid service and reasonable price for my business trip. The included breakfast is a step up from your standard continental. A couple of minor things: first, the rooms have Keurig coffee machines and despite the staff's assurances, the regular coffee packs do not work well with them. The coffee comes out weak and watery. I think they were out of the […] cups, but coffee is quite important to me so this was a little disappointing. Second, two times in my three night stay, random alarms went off early in the morning and stayed on for more than a minute. I was already awake both times, but could be quite annoying for people trying to sleep in. Otherwise, it was fine and well-located for both the airport and the downtown area. Read moreGenuine Hotels.com guest review
"Great hotel for a weekend getaway :)"
Overall the stay was wonderful. The bed was very very comfy. The staff was very nice. The only bad thing I noticed was that the walls and door to the room had stains on them. Other than that everything was great. The location was wonderful right next to Forest Park, 10-15 minutes drive from downtown, Walgreens and gas stations down the street. Bars […] close enough, restaurants. Free Breakfast and Parking. Great price and I would recommend to anybody. Read moreGenuine Expedia guest review
"Week In St. Louis"
I had some issues in the beginning but everything was fixed and it was a great stay for the rest of my week. Nice, clean, quiet, and a great breakfast every morning.Genuine Hotels.com guest review
This is a very nice property. Good location, great neighborhood, easy to get to from the expressways. Room was spacious, clean and comfortable. Parking is free. The only negative was the breakfast. When we arrived at the breakfast area there was nothing there. Everything was empty. There was only one person working the area and she was trying her best […] to keep up, but was unable to. I ended up having coffee, then waiting about 15 minutes for the food to be replenished. That aside, I would definitely stay at this property again. Read moreGenuine Hotels.com guest review
The room was clean, the interior of the room needed attention. The carpet in the hallways had large stains. The hotel was in a good location for the attractions in the area.Genuine Hotels.com guest review
"Nice hotel but"
Older hotel showing signs of use and lack of love from the cleaning staff. Painted surfaces need cleaning and/or paint touchup, furniture scuffs and damaged laminate could also be repair to make the place look tiptop. No carpet in the room which is great but the floor had not been dusted/sweep--my socks showed that they did the deed instead. This room […] didn't have enough cold water to the sink basin to reduce the temperature of hot water. Read moreGenuine Expedia guest review
"Great hotel location"
The location was great for sights we wanted to see. Next door to The Saint Louis Cathedral and the Saint Louis Zoo. We left our hotel and went straight to the Gateway Arch with little effort.Genuine Hotels.com guest review
I was a little worried while I was checking in but once we were taken care of and in our room...it was a nice stayGenuine Expedia guest review
"OK for one night stay"
We only stayed one night as my husband had an appointment at Barnes. Arrived around 10pm and left the next morning around 830am. Most of the staff were friendly and accommodating, except for the person stocking the breakfast area; she didn't seem very friendly or happy to be at her workplace!Genuine Expedia guest review
"Older buildin remodeled ok but not a hotel feeling"
Heat didn't work and it was unusually chilly weather for beginning of may. Beds were comfortable and the hot breakfast wasn't too bad. I guess it was ok value for the money, but it just didn't feel like a modern hotel.Genuine Hotels.com guest review
I had terrible flight delays and arrived at 4:00am. My room was waiting for me. Checkin was simple and I was so excited to see how cute this room was. From the wood floors, bright colors, and my personal Keurig machine to the built in charging stations complete with iPhone and android docks . They thought if everything. I would definitely stay here […] again !!!! Read moreGenuine Hotels.com guest review
Decent hotel for the money. within walking distance of Barnes Hospital and many restraunts and barsGenuine Expedia guest review
"Disappointing and uncomfortable"
The room was fairly clean in general but the bedding looked dirty. There was little to no space in the room so this definitely isn't a place you'd want to stay more than one night. And definitely not with more than one other person. The bathroom was about the size of a closet and the shower was awkward and uncomfortable. We had some issues checking […] in and although the staff wasn't rude they weren't very helpful and had a hard time finding a resolution to the problem quickly. All in all, I probably wouldn't recommend this hotel. Read moreGenuine Expedia guest review
"Extremely poor service."
At check-in, waited 15 minutes for check-in clerk to get off the phone with a personal call. Hotel was not worth $100 a night. Would put it on par with a Super 8. Lobby was clean and free breakfast was good.Genuine Expedia guest review
"Nice enough for sure!"
Main floor restroom was messy! Door locking device/door closure was sketchy. Food was pretty good although needed a small microwave to heat up the cold pastry.Genuine Expedia guest review
Loved our stay, great location for restaurants/bars, parks, movie thaeter, hospital.... The room is a little small but updated. I liked the laminant flooring as it looks clean rather than carpets. The bathroom is also updated but needed some repair. The ceiling in the bathroom was not at its best shape. The underground parking was a little scary and […] I would recommend to park on the ground floor. Would stay there again. Read moreGenuine Hotels.com guest review
"Cute but shabby"
We picked this hotel for its proximity to all of the fun things we wanted to so on our mini vacation. It's close to the basilica, the zoo, the science center, Washington University, and the Central West End. The decor is cute. It's got a boutique feel to it. The front desk staff were very nice. The room itself was really cute. Bright colors, hard wood […] floors, huge shower head. There was a flat screen tv, a comfy chair, and the beds were really comfortable. On the down side: only one working elevator in the whole building. The hall ways are shabby. The entire restroom was super small. There's a great shower head but its almost too big for the shower. The biggest negative for this hotel is its housekeeping. The obvious things were clean, the toilet, sink, floors, etc. But if you look any further you can tell its been a while since anyone has done a deep clean. There's dust on the mirrors, smudges on the walls, etc. All in all I would definitely stay here again, but I would probably request a room closer to the elevator and ask that it be dusted at some point. Read moreGenuine Hotels.com guest review
"WiFi very poor / breakfast late"
Hotel physically was what you'd expect for a Comfort Inn, but the wifi was horribly slow. Virtually unusable, so if you need that I'd suggest you avoid this location. Also, if the sign says breakfast starts at 6AM (and you're told that by the attendant when you check in) then I would assume it to be ready and available at 6AM, not just starting to be […] set out. Everything wasn't out until close to 6:20. Maybe not the biggest deal but for people (me) trying to get out early and counting on eating at 6 it was an issue. Read moreGenuine Hotels.com guest review
"close to the location where I had to go."
hotel location and cleaniness of room/hotelGenuine Hotels.com guest review
"Will return if presents itself"
This is an older hotel that has remodeled, liked the flooring in the room instead of carpeting, felt that it was cleaner than some hotels of similar age. The area was very close to restaurants, and our activities in Forest Park. Loved being able to go out and walk in the area and still feel safe.Genuine Expedia guest review
"Great hotel for St. Louis"
Parking is convenient and free! The lighting around the hotel is very good and you have easy access to rooms. The lobby is bright, clean, offers beverages, roomy, comfortable, and someone is at the service desk at all times. My room was excellent, bed - way super; and free internet! I will stay at the hotel when I visit St. Louis in the near future […] . Read moreGenuine Expedia guest review
"room was very hot"
the room was nice for what we paid, but it was uncomfortably warm and the hotel staff told us there was nothing they could do about it... the a/c didn't work, only the heat. there was also a strange smell when we first arrived.Genuine Hotels.com guest review
"st louis visit"
breakfast bar ran out of everything and people had to wait 20 minutes or more for food. need to keep it stocked betterGenuine Expedia guest review
"good service, dirty rooms"
the concierge service was great, but the room was dusty and the floors were dirty. I was only using the room for a short while, so it was ok but I would not choose this hotel for long term stay.Genuine Hotels.com guest review
The Price was Great, the Beds were Small ,Bathroom was Small ,No working Fan in Bathroom. Towels were very Small & when taken a Shower Water poured out into the Floor. There wasn't enough Food or Coffee for all the Guest there . I was able to get 1 cup of Coffee,& no Food,People were waiting on Coffee&Food with only 1 worker at the Desk trying to make […] Coffee& Sign Guest out . The Colors & the Room were nice Read moreGenuine Hotels.com guest review
"Not worth the price"
The rooms at this hotel are extremely small. The walls are a painted bright almost neon colors. The lighting in the room was terrible. In fact one lamp was broken and would not come on. We had no shower curtain in our very, very, very small bathroom. There was not carpet in the room just parquet wood floors that were coming up in spots. The cart we […] used to carry our bags to our room had a flat tire. The parking garage is very small so if you drive an SUV forget it. The breakfast bar was ok, but the coffee was cold and very watered down. Would not stay here again...... Read moreGenuine Hotels.com guest review
I wanted to use the exercise room and because the electronic lock was nonfunctional entrance to the room could not be had, thus I could not use the exercise room. The breakfast was mediocre and only skim milk for coffee.I have stayed at this hotel multiple times in past because of location of Washington University Medical Center but will not stay here […] again. Read moreGenuine Hotels.com guest review
"Nice for the price!"
Booked last min...only needed one night there and it was nice and comfy...Check in was quick check out was even quicker... Breakfast selection could have been a little better offering turkey meat, but overall everything was good, need fruit...who knows might book my trip in April back there...Genuine Hotels.com guest review
It was difficult regulating the temperature in the room.Genuine Hotels.com guest review
"close to major hospitals"
I thouhgt the room should have been a Lot cleaner than it was. the toliet paper holder had been ripped off the wall and the toliet paper roll sat on the floor and the actual holder for it was sitting on top of bathroom mirror. shower leaked out all over bathroom floor,moldy around the shower and in the sink around the stopper. Bedding was stained and […] dirty looking. really not much for the money. Read moreGenuine Hotels.com guest review
"right price for a night"
Stayed for 1 night on New Years Eve so the price was a bargain in comparison to other, but nicer, hotels. TV remote didn't work and bathroom door handle kept falling off. If i spent more time in the room I would have been displeased but basically used the room to crash for a night.Genuine Hotels.com guest review
"Nice updated rooms"
The hotel is nice and in a good area but the breakfast was not good.Genuine Hotels.com guest review
"Don't ask hotel staff for anything."
There were many problems. All the carpets were stained. There were three chairs in my room, all stained. The room was large, but the bathroom and shower were tiny. There was a definite mold smell in my room. Three different staff members gave me incorrect directions to nearby destinations. One staffer said it was a 10 minute taxi ride to tha arch, and […] it was 20. Staff were gone from the front desk a few times, and the breakfast had a lot of empty items. One elevator was broken. The air conditioner was broken. The front desk guy said he would send up a fan, but didn't. Wireless internet was slow. The front desk guy said he would send a network cablt, but didn't. Read moreGenuine Hotels.com guest review
"Good family hotel"
The room was very clean except a few minor details. The lobby was pleasant but the travel from elevator to room less pleasant due to the hall carpets being soiled. The breakfast was good and well attended. The staff was very helpful with directions. It is a very good part of town and our overall experience very good. We have already made plans to return […] with our teenage kids to attend a cardinals game Read moreGenuine Expedia guest review
"Cheap attempt at updating"
You can tell they are trying to update the facilities but it came across as cheap. 1) Nice flat screen TV but picture is not HD and it was fuzzy. 2) Nice new refrigerator but it is placed right in front of the full length mirror. 3) Two mirrors outside the bathroom but they were useless because there wasn't proper lighting. 4) Nice new modern sink but […] the water pressure was so high that water would spray all over the sink area. 5) The nice new sink looked bigger, therefore, took up more space and left virtually no space for toiletries. Those were the obvious signs of updating. Other issues were the hallway...very unattractive and dirty. The bathroom was ridiculously small. The towels were kept outside the bath in the closet. On top of that our shower leaked from the ceiling. I reported it and was told maintence would come fix it but that didn't happen. Also, the elevator convenient to our room was out of service. But my biggest complaint was that the air conditioner for the rooms was not working. The hallway was nice and cool. We and several of our neighbors had to prop open our doors to let the cool air in the room. Good things: New shower design was nice (taking the bathtub out and having 1/2 glass and 1/2 curtain) and the complimentary breakfast was satisfying. For what we received this hotel was overpriced. Read moreGenuine Hotels.com guest review
Excellent location in Central West End. One elevater has been out of service for years.Genuine Hotels.com guest review
I wouldn't recommend this hotel. There were holes in the drywall in the hallway. The carpet was filthy. Staff wasn't friendly. Bathroom ceiling was falling down. No latch on door to room. I wouldn't stay here again.Genuine Hotels.com guest review
"Go somewhere else...(unless you like gagging)"
Actually, the room at first glance seems rather nice for the money (especially the wall paint, the furniture, the flooring, etc) and the location is excellent. But, there was an unbelievably horrible smell to the room and hallway (maybe mildew?) and the air conditioning and hallway noise (due to either thin walls or wide space under door) makes for […] a very unpleasant night. I ordinarily sleep very well, but the a/c woke me up every time it shut off with a very obnoxious clanking noise (like a car door being slammed shut). When I went downstairs to complain, four others were there as well with issues about odors and the complete unavailability of parking. The staff told people to park a couple blocks away and offered to put a machine in my room to clear up the horrid smell if I evacuated the room for 30 minutes. Since my child was sleeping and I doubted anything could get rid of a smell that was throughout the hotel, I declined. I think it says a lot about the number of complaints the staff gets that not once when I was checking out did any worker ask any customer how they enjoyed their stay. Read moreGenuine Expedia guest review
I was disappointed that there were hardwood floors/very cold The heat had not been turned on yet so also very cold.Genuine Hotels.com guest review
The location is great. Cleanliness is average. The staff seemed a little absent-minded. I left my shoes in my room when I checked out. When I called about it I was told I'd be called back within 24 hours, but it's been 5 days and I still haven't heard back. It's kind of what I expected based on my visit.Genuine Expedia guest review
"close to Barnes Jewish Hospital"
bathroom was way to small.Genuine Hotels.com guest review
"The worst hotel in the city"
hated the hotel i will pay more next time to stay somewhere else better.Genuine Hotels.com guest review
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