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The Buena Vista Palace Hotel & Spa - Lake Buena Vista

28.375474, -81.516393
4 stars
1900 East Buena Vista Drive, Lake Buena Vista, FL, 32830 United States ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $109
available on 05/19/13
Price Match Guarantee
4.2 3177 5

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    Landmarks near The Buena Vista Palace Hotel & Spa

    • Downtown Disney® area/Lake Buena Vista Hotels - Orlando 500 yards
    • Downtown Disney® area Hotels - Orlando 670 yards
    • House of Blues Orlando Hotels - Orlando 830 yards
    • La Nouba Theater Hotels - Lake Buena Vista 940 yards
    • DisneyQuest® Hotels - Orlando 1000 yards
    • All landmarks in Lake Buena Vista

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    Overview of The Buena Vista Palace Hotel & Spa - Lake Buena Vista

    Location.
    The Buena Vista Palace Hotel and Spa is located on the Walt Disney World Resort® property in Lake Buena Vista, Fla. The hotel stands across the street from Downtown Disney®.

    Hotel Features.
    Located along one of Florida's many waterways, this smoke-free resort occupies 27 acres with a separate island containing three heated pools, a hot tub, sauna, lighted tennis court, basketball court and a sand volleyball court. A theme park shuttle is available, as is valet parking (surcharge). The Kay Casperson Lifestyle Spa & Boutique offers massage, hair styling, and makeup application for weddings and special events. The Spa includes a complimentary fitness center with television-mounted workout equipment. Golfers receive preferred tee times at five championship Walt Disney World® golf courses. The hotel business center provides faxing, printing, copying, secretarial services, and wired and wireless (high-speed) Internet access (surcharge). The Avu-Avu restaurant is an all-you-can-eat, family-style restaurant serving an array of flame-grilled meats. The Watercress Café, open for breakfast and lunch, offers light entrees such as homemade soups and omelets. Each Sunday, Disney® characters join diners for breakfast.

    Guestrooms.
    This 27-story resort offers 1,014 contemporary guestrooms. Island Resort Tower rooms are accented with vibrant colors, whereas the Resort Building features more neutral color schemes. Beds feature down pillows and 250-thread count white duvets and linens. Rooms include refrigerators and coffeemakers. Bathrooms feature bathtubs or showers, and are stocked with Clear by LXR toiletries. Rooms are equipped with flat-screen televisions and complimentary high-speed wired and wireless Internet access. Visual alerts for telephone, door knock, fire alarm, alarm clock and TTY/TTD Unit are available on request. Extra beds are available (surcharge).

    Image of The Buena Vista Palace Hotel & Spa, Lake Buena Vista
    4.2 out of 5 Excellent (3,177 reviews)
    (Neighborhood average 4.1)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    i've stayed here the last 6 times I've visited Orlando. It's always the same and the price is right! by a Hotels.com guest on 05/13/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $109
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Tower Suite Access King Roll In Shower

    Island Suite Accessible King - Handrails

    Watr Vw Suite Access King Roll In Shower

    Disney Fireworks King View

    Island Suite Water View

    Disney View room

    Island Suite King Bed

    Resort View Access King w Handrails

    Resort Vw Accessible King Roll In Shower

    Resort Vw Accessible 2 Qns Rol In Shower

    Water View Guestroom

    Resort Vw Accessible 2 Queens-Handrails

    Resort View room

    Disney Fireworks View

    Water Vw Access 2 Queens- Roll In Shower

    Water Vew Accessible 2 Queens- Handrails

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • Resort fee charged at hotel/condo
    • Check-in time starts at: 4 PM
    • Check-out time is: 11 AM
    • American Express
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa

    Amenities

    • General
    • Gift shops or newsstand
    • Microwave in lobby
    • Number of buildings/towers - 2
    • Poolside bar
    • Restaurant
    • Shopping on site
    • Smoke-free property
    • Suitable for children
    • Swimming pool - children's
    • Television in lobby
    • See more facilities
      • Air-conditioned public areas
      • Ballroom(s)
      • Billiards or pool table
      • Coffee shop or café
      • Conference center
      • Elevator/lift
      • Meeting facilities size (feet) - 90,000
      • Meeting facilities size (meters) - 8361
      • Number of floors - 27
      • Number of meeting/conference rooms - 44
      • Number of outdoor pools - 3
      • Outdoor tennis courts 3
      • Tennis on site
      • Theme park shuttle (complimentary)
      • Total number of rooms - 1014
      • Tours/ticket assistance
      • Valet parking (surcharge)
      • Wired (high-speed) Internet access - surcharge
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • Window opens
    • See more room details
      • Air conditioning
      • Balcony
      • Coffee/tea maker
      • Daily housekeeping
      • Designer toiletries
      • Extra towels/bedding in room
      • Flat-panel TV
      • Handheld showerhead
      • Hypo-allergenic bedding available
      • Makeup/shaving mirror
      • Multi-line phone
      • Pay movies
      • Pillowtop mattress
      • Premium bedding
      • Premium TV channels
      • Refrigerator
      • Satellite TV service
      • Shower/tub combination
      • Turndown service (on request)
      • Voice mail
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Nightclub
    • Porter/bellhop
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Spa tub
    • Steam room
    • Valet parking
    • Wedding services
    • View more services
      • Airport transportation (surcharge)
      • Arcade/game room
      • ATM/banking
      • Beauty services
      • Breakfast available (surcharge)
      • Complimentary newspapers in lobby
      • Concierge desk
      • Currency exchange
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Fitness facilities
      • Full-service health spa
      • Hair salon
      • Laundry facilities
      • Limo or Town Car service available
      • Multilingual staff
    • Business & Event
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Secretarial services
    • View more business & events
      • 24-hour front desk
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Awards

    A Green / Sustainable Property - First Party Certified
    This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Florida Green Lodging Program thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.

    • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

    Dining

    Avu-Avu - An all-you-can-eat family restaurant serving an array of flame-grilled meats.

    Watercress Café - Overlooking Lake Buena Vista, this casual restaurant features American fare, including soups, salads, and sandwiches. Open for breakfast and lunch. Sunday breakfast includes visits from the Disney characters.

    Kook Sports Bar - Serves appetizers and drinks each evening. Features 30+ flat-screen satellite TVs, a pool table, and darts.


    Lobby Lounge - A piano bar overlooking the lobby atrium and serving wine, cocktails, and coffee drinks. Open from mid-afternoon until late evening.

    Pool Snack Bar - Located on Recreation Island, this poolside bar offers hamburgers, hot dogs, snacks, and tropical drinks from mid-morning until mid-evening.

    Room service is available during limited hours.

    Recreation

    Accessible from the main hotel via walkways, Recreation Island is home to two outdoor pools, a children's pool, a spa tub, a lighted tennis court, a sand volleyball court, and a children's playground. The resort spa has an outdoor lap pool and a 24-hour fitness center with stationary bikes, treadmills, stair steppers, and free weights.

    Resort guests enjoy preferred tee times at Disney's five 18-hole championship golf courses.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Basketball on site
    • Boating nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf - miniature nearby
    • Helicopter/airplane tours nearby
    • Personal motorized watercraft nearby
    • Playground on site
    • Running track/path on site
    • Swimming on site
    • Tennis on site
    • Volleyball on site

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • Resort fee: USD 21.95 per accommodation, per night

    Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
    • Pool access
    • Spa tub access
    • Fitness center access
    • Sporting facilities or equipment
    • Internet access (may be limited)
    • Newspaper
    • Phone calls (may be limited)
    • In-room safe
    • In-room coffee
    • Self parking

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Airport shuttle fee: USD 21 per person (one way)
    • Airport shuttle fee per child: USD 17 (one way), (from 4 to 11 years old)
    • Valet parking fee: USD 21 per day (in/out privileges)
    • Deposit: USD 75 per night
    • Rollaway bed fee: USD 35 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Check-in information

    The hotel requires a credit or debit card on arrival; a $75 per night hold is placed on the card for incidental charges. Guests may opt at check-in to charge only the mandatory daily resort fee to their credit/debit card and remain on a cash-only basis during their stay, without charging privileges to their guestroom account. Otherwise, the hotel collects the daily resort fee and incidentals charged to the guestroom account during their stay at check-out.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Lake Buena Vista, Florida, United States
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    Area map

    The Buena Vista Palace Hotel & Spa Downtown Disney® area/Lake Buena Vista

    A short guide to Downtown Disney® area/Lake Buena Vista

    Downtown Disney ® area is Disney for the adult set. Here, restaurant options range from fast-food fare to white-linen service. Entertainment choices include dancing, live music, and a multiplex cinema. Shops offer children's toys, as well as Harley-Davidson gear and hand-rolled cigars. Downtown Disney ® area's other appeal is its proximity to both non-Disney and Disney-owned golf courses.

    see all hotels in Lake Buena Vista

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Downtown Disney® area - 500 yards
    • House of Blues Orlando - 800 yards

    0.50 - 1.0 mi

    • La Nouba Theater - 900 yards
    • DisneyQuest® - 1000 yards
    • Lake Buena Vista Golf Course - 1000 yards
    • Typhoon Lagoon - 1400 yards

    1.0 - 3.0 mi

    • Little Lake Bryan - 1.3 miles
    • Lake Bryan - 1.4 miles
    • Hawks Landing Golf Club - 1.4 miles
    • Mary Queen of the Universe Shrine - 1.5 miles

    3.0+ mi

    • Kissimmee Gateway Airport (ISM) - 7.4 miles
    • Orlando Intl. Airport (MCO) - 13 miles
    • Orlando Herndon Airport (ORL) - 17 miles
    • Winter Haven Municipal Airport (GIF) - 26 miles
    • Orlando Sanford Intl. Airport (SFB) - 32 miles
    • Bartow Municipal Airport (BOW) - 34 miles
    • Leesburg Intl. Airport (LEE) - 34 miles
    • Lakeland Linder Regional (LAL) - 40 miles
    • Titusville Space Coast Regional Airport (TIX) - 45 miles
    All hotels in Lake Buena Vista, Florida, United States
    Reviews
    • All (3177)
    • Business (191)
    • Romance (190)
    • Family (859)
    • Friends (116)
    • Other (1821)
    4.2 / 5
    Excellent

    Score breakdown (from 3,177 reviews)

    • 5.0
      (1517)
    • 4.0
      (1053)
    • 3.0
      (342)
    • 2.0
      (178)
    • 1.0
      (85)

    Average rating for:

    • Cleanliness
      4.2
    • Service
      4.2
    • Comfort
      4.3
    • Condition
      4.1

    Reviews: Overall

    • <Previous
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    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "Consistently a great experience."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    i've stayed here the last 6 times I've visited Orlando. It's always the same and the price is right!
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "Perfection!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My husband and I spent one night here. It was a perfect clean room with a balcony and nice view. The place was very clean, staff was polite, and breakfast was excellent. We were close to downtown Disney and were shuttled to and from. Perfect stay, we will be back with the kids!!!
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Thank you for your wonderful comments. We are glad that your family enjoyed their stay with us. Come back and see us for another "Perfect Stay."
    1 night business trip in Apr 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Thank you for your 5 Star rating!
    3 night trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "Clean and spacious"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great location, clean and spacious rooms. Great value for the price.
    Genuine Hotels.com guest review
    Family trip
    May 10, 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "Nice stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Walk right over to Downtown Disney... great place for my girlfriend to spend some quality shopping time while I was in a meeting... lovely property, great service, very nice overall.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    sixbitss
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    it was an excellent hotel. no problems
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    Tammy
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    2.0 / 5
    Fair
    "A Palace? Hardly"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    Don't get me wrong, I know the area well, and I wasn't fooled by the exuberant name...but I was still far less than impressed. To start with...the parking situation is atrocious. Maybe I'm silly, but I'd rather not trek half a mile away just to get to my car, and the other option, Valet, was completely outrageous. They gave us a hassle even stopping […] for a moment so we could unload all of our things at the entrance instead of having to hike that 1/2 mile (over unpaved terrain and steep stairs) with our luggage....The front desk was friendly, even though they weren't even remotely helpful. They wouldn't honor the request for a king room, which I completely understand isn't guaranteed, but even when I expressed that I was displeased, all I got was a deer-in-the-headlights stare in return. The room was at the end of a long hallway and over their new restaurant...so...the whole room and hall reeked of old grilled meat. The room was dirty, and not the kind of dirty from not being regularly cleaned, but that deep down dirt from a place being ancient and not renovated. The room was humid, maybe even more so than it was outside, and nothing we did with the AC seemed to fix that. We ate breakfast at their cafe, and it was kind of pricy for the limited and bland fare they offered. I can honestly say this is the second worst hotel experience in my life. I was tempted to leave. Read more
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    Alexis
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "really good"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    An excellent property and great amenities. I had to repair the bathroom sink stop and the mattress on one on our queen beds was awful. We had a great view of the EPCOT and The Magic Kingdom and saw the laser show and fire works from both parks from the hotel. The staff was very friendly and their service was excellent The Avu Avu restaurant was spectacular. […] We would stay there again. Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    Paul
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent
    "Beautiful place to stay"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Will be staying here again .
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Looking forward to seeing you soon.
    Trip with friends
    May 8, 2013
    David
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Restaurants great, service excellent
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Thank you for your comment on our restaurants. We will pass along the great comments.
    3 night trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Chose it quickly as a last minute overnight stay, and had a great rate for the area (Downtown Disney). For the price it was surprisingly nice - big hotel, very pretty and clean and well appointed. Actually wished we were staying longer.
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Dear Reviewer; We are so glad you enjoyed your stay with us. We do have a great location across from Downtown Disney. I will share your comments about the hotel. Please come back and stay longer next time.
    1 night trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent
    "nice for the price"

    • Cleanliness
      2.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Nice hotel with lots of rooms and convenient service to the parks. Free parking and free wireless. Older hotel that has been updated and clean for the most part. Room had a slight mildew smell that we never told the front desk about, but the service there was really great and I am sure they would ha e done something about the smell if they could
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Thank you for your comments about the hotel. We had updated our rooms and are looking to do some more upgrades. I apologize for the slight smell in the room. I have given this comment to our Engineering Department to review. Thank you again for visiting us. Come back soon.
    2 night trip in May 2013
    MJ
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    3.0 / 5
    Good
    "Only for Down Town Disney lovers..."

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    There is absolutely nothing special about this property, except for it's closeness to Down Town Disney area. If spending a lot of time there is not the goal of your stay, this is not the hotel for you. We had a decent view of the down town area from our room, but that was the only positive about this place. The hotel is very noisy - you can hear what […] people are talking about in the room next to you. I had to complain several times, due to kids playing their drums at 6am, but nothing was done about it. There is also a mandatory resort fee - even if you don't use any of their facilities. Read more
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Dear Reviewer; Thank you for taking the time to post your review. I want to apologize that we did not meet your expectations. I have sent your review to our security department so they can review your concerns with noise. We do have a great location across the street from Downtown Disney which offers a broad range of things to do. Note we continue to add to the activities that we do on property for our guests that do spend most of their time on property. Note there are a number of items that we cluster together that make up the resort fee. Many hotels charge ala carte for what makes up this fee, like parking, internet, just to name a few. Cindy Staley
    3 night family trip in Apr 2013
    Olga
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Thank you for your great rating:)
    1 night business trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    May 7, 2013
    Britney
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent
    "Sky 12"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      1.0
    Room smelled musty. Bathroom had hair in tub and toilet. Rest of room was clean and comfortable. Would stay again if I could check out room first.
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Dear Reviewer; I apologize for the issues you had in your guest room. I have asked our Director of Housekeeping to review your information with his team. I do appreciate the 4 Star rating. We do hope you will come back and try us again for perhaps a “Summer Escape”. Cindy Staley
    1 night trip in May 2013
    Dennis Wv
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "Across the Street from Downtown Disney!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I loved this hotel, the location is perfect. Literally across the street from Downtown Disney and so close to Epcot. It was very comfortable and nice. There is a resort fee but not bad if you get a good deal on the hotel first. The room service is a little pricey but good. We had a view of the lake which was beautiful but you can also get a Disney view […] and see the fireworks! The rooms have balconies which was a major plus. I am definitely staying here again. Read more
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Dear Reviewer; Wow a 5 Star rating! It sounds like you really enjoyed the hotel. We do have some wonderful views of the surrounding areas and the firework shows are great to see from many of our rooms. I hope you can come back soon. Sergio Delpino Front Office Manager
    1 night romance trip in May 2013
    Stephanie G
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "Great Place at Great Price!!!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    I was very pleased with the room! Good decor, Great Comfort. Very Clean w/ perfect little balcony. Across the street is downtown Disney so I walked across to Fultons for their fresh fish! I will stay there everytime I go up for business!
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Dear Reviewer; Thank you for your comments about our rooms. Our guests do love our balconies. There are not many hotels that have them and with our view. It is very convenient to have all of the dining options in our hotel along with the Downtown Disney dining options such as Fulton’s. I’ll pass on the great review to them. Please come back and see us soon. Cindy Staley Resort Manager
    1 night business trip in May 2013
    Elizabeth
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was such a great space. The service, kindness, and friendliness, however, was something to be desired. From the front desk, to the stores and restaurants, the service was quite poor and of low quality. Our family didn't understand the mandatory resort fee for pool and gym, regardless if whether you use these services or not. If you purchase […] on hotels.com, the fee should be added to the total cost. Read more
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Dear Reviewer ; Thank you for the nice comment about our hotel. I do want to apologize on the service and friendliness comment. We typically score very high in these areas. I am reviewing your comments with our staff. We do have a Resort fee at the hotel. There are a number of items that we cluster together that make up the resort fee. Many hotels charge ala carte for what makes up this fee, like parking, internet, just to name a few.
    Business trip
    May 7, 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Response by The Buena Vista Palace Hotel & Spa Thank you for the 5 Star rating!
    2 night trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent
    "My Favorite Hotel in Orlando"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This is my favorite hotel in Orlando. I arrived pretty late (or early) at 4:00 a.m. and was greeted immediately. They checked us in, gave us a room in a quieter section of the hotel and provided a late check out since our arrival was at odd hours. The night manager was great and I give commendations to him and his staff. Unfortunately there was a minor […] setback. We were guaranteed a late check-out although the cleaning lady keep knocking on the door, 10:00 a.m, 11:00 a.m., 12:00 noon. By this point I informed her that we had a 2:00 p.m. late check out and to please not bother. She ignored my message and continue knocking at 1:00 p.m. and 2:00 p.m. This became bothersome as I expected she would be relayed the late check-out of our room besides the fact that the "Do Not Disturb" sign was up. Extremely bothersome but out a handful of times, this has never happened. Definitely looking forward to visiting once again! Read more
    Genuine Hotels.com guest review
    1 night romance trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "Exceeded Expectations! Great value!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We booked this hotel last minute on the way to Disney because we decided to stay overnight instead of driving back to Delray. We were pleasantly surprised by this hotel! We were very happy with everything: the room, location, condition and service were excellent! We were especially happy with the price!
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    Alex
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "Amazing Hotel for price."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The view of Downtown Disney was amazing, this is our new favorite home away from home even if we live only 30 minutes away. The pool is the only downside, still very nice but compared to other resorts its not as extravagant. Even with this I would recommend it over any other resort.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Joshua H
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    May 7, 2013
    orlando fan.
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "Great place at a great price."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We always try to stay here when we come to the Disney area for various events. Great location, price, and room. Nice rooms, staff, and amenities. Also walking distance to Disney village. You can park the car and get where ever you need to go.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Mdurkee
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "Very nice place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This place is very nice and had everything we could ask for. Just a short walk to down town Disney or you can take the bus to all the other parks. Will stay here anytime.
    Genuine Hotels.com guest review
    1 night trip with friends in May 2013
    Dave
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Just because Im in a room by Disney does not mean that is where I am going so why should I have to pay this $24 fee?!
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent
    "Lots of room"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    The weather could have been much better but you can't blame the hotel for that. I enjoyed my stay despite the weather. I liked the cafe/convenience store where I could buy numerous drinks or items at low cost. The only problem I had was they waited too late to send the bill for my resort fee charges after I was already home rather than the day I checked […] out. Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    3.0 / 5
    Good
    "one problem"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The day we were at the hotel There was a cheerleader contest And they were Really loud all night and in the Morning at 4am That was not cool
    Genuine Hotels.com guest review
    Business trip
    May 6, 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    1.0 / 5
    Poor
    "keep looking"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      1.0
    this is one place i will never stay at again. I'm sorry for the bad review, but you should know the truth. from your room to the parking lot, is a half of mile. don't wanna park there, no problem. for 21 US dollars A DAY, you can valet park. Black mold in the bathroom on walls. This "palace" could use a make over. small porch. Have a long day at Disney? […] Relax in your room with 8 t.v. channels to pick from. Don't mind hearing your neighbors? this is your place. $70 room service bill, off set the wonderful $100 gift they give you...NOT LIKELY TO RETURN. Read more
    Genuine Hotels.com guest review
    4 night romance trip in Apr 2013
    Ben
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent
    "Great location. Aging resort"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      2.0
    The location is excellent but the resort is aging and they need to work on the cleanliness of the common areas.
    Genuine Hotels.com guest review
    Business trip
    May 5, 2013
    Dan
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    3.0 / 5
    Good
    "It's ok but shouldn't be rated four stars..."

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    We arrived and were at first given the wrong room. We paid for the Downtown Disney view and they gave us a room with half a view, however, they did correct it right away. The room didn't have a microwave which stinks because we have a 22 month old baby that loves to drink her milk warm. I was surprised to find a half a marijuana joint outside of the […] balcony left by the prior guests. Also, we were told that the parking lot was being repaved and was blocked off, so we had to walk a couple of football fields to get to the car (one way). However, it was raining the whole 3 days there and nothing was done to the parking lot, they had no workers on-site working on it. The hotel could've allowed their guests to park closer to the hotel SINCE IT WAS RAINING FOR THREE DAYS and no work was being done to the parking lot. All in All, the hotel does need to drop the 4 star rating, the hotel needs some updating and common sense leadership before they are rated 4 stars. I think I will look elsewhere next time... Read more
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    Josh
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    2.0 / 5
    Fair

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    Our overall experience was poor related to few issues: A. The rooms are cleaned with chemicals that cause reactive airway issues...I ended up using my albuterol like never before...even though they switched our room twice....so our balcony door had to remain open 24/7...and we were either hot or cold all the time. B. the mattress is of poor quality […] & had certain odor...also every time one person moves it stirred the bed up for the other to wake up... C. At the end we met a worse disaster...our check-out lady was screaming at my husband...for asking about $20+/day 'resort fees'...you are not allowed to ask... Overall I would never recommend it...it spoiled part of our vacation.... Read more
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great. Could not have been better. Only small dislike was that the general parking at the hotel was a bit far away from the entrances.
    Genuine Hotels.com guest review
    4 night family trip in Apr 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Apr 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    rida
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent
    "Hidden gem"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    This hotel hasn't received a recent renovation but it has great bones. Location is literally right next to Downtown Disney. Room was huge and surrounded by water and nature. Decor is a little dated and there is a bit of that old hotel smell. Still furniture is comfortable and everything was very clean. Layout of hotel with atriums, glass ceiling, and […] tons of amenities was great. Definitely would stay again! Read more
    Genuine Hotels.com guest review
    2 night romance trip in Apr 2013
    Ernie
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    3.0 / 5
    Good
    "close to Disney Downtown"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      2.0
    The receptionists and bell hops were efficient and friendly. Our complaint was about a none working phone,only one waste basket, and only one bar of soap for the sink and shower.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Jill
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent
    "20% is charged to everything you do."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    They have a 20% charged to everything you do at the hotel. You can add an extra 20% on just checking in per night. Great place to stay if they took away the 20% charge.
    Genuine Hotels.com guest review
    2 night family trip in Apr 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent
    "Check in and check out time not flexibe"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel itself was fine. The location was fine, the only problem is that the front desk people was not to flexible. At the check in they didn't have my king size bedroom requested available, but in few minutes they showed up with one, even being with no balcony and no view, what I supposedly paid for. I checked in at 9:30 pm for 2 nights stay and […] had to leave at 11:00 am, any extra hour would charge me an extra $25. And the resort fees are charged daily plus taxes and fees, what it wasn't explicit at the reservation time. When you buy on line, the amount of it should be added at your total bill, and it is not. So, guess what.... surprise! :( . Extra money out of your pocket before you leave. Read more
    Genuine Hotels.com guest review
    2 night romance trip in Apr 2013
    Nina
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding
    "great location, great service"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I love staying here, you can walk to downtown disney and the ammenities are great. I also love RUDY at the front desk he has checked me in a few times and he always has a great smile and wonderful service to offer.
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    natalia
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Was told we booked and paid for a lake-side room yet, our room over looked the lower roof's mechanical equipment! No lake in site. But, a whole lot of noise and whistling and blowing sounds all through the night. Frustrating.
    Genuine Hotels.com guest review
    2 night romance trip in Apr 2013
    Debbie
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    great, i will stay again.
    Genuine Hotels.com guest review
    2 night family trip in Apr 2013
    A Traveller
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    4.0 / 5
    Excellent
    "Great weekend! Watch for hidden charges"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      4.0
    The weekend stay was fantastic. It was at the time of checkout we incurred a 75 "hold fee" on my credit card and a hidden $50 "resort" area fee. I didn't mind it but it would have been a great thing to know, especially those on a budget. Once speaking with the manager, he goes an has an attitude when we were upset about the extra charges. All in all, […] better to have that feeling in the end than in the beginning and spoiling our relaxing anniversary. Be wary folks!!! Read more
    Genuine Hotels.com guest review
    2 night romance trip in Apr 2013
    Jose
    US

    The Buena Vista Palace Hotel & Spa - Lake Buena Vista
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    The hotel was nice and very close to everything. Amenities were nice. The only negative would be the parking which was atrocious. I would highly recommend the valet service. We got back in late and ended up parking at the other end of the world. Resort fee was normal for the area but seemed a little high. All in all, it was a decent place to stay and […] convenient to Downtown Disney. Read more
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Jon
    US
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    All hotels in Lake Buena Vista, Florida, United States
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      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lac Buena Vista
      • The Buena Vista Palace Hotel & Spa - Лейк-Буена-Віста
      • 부에나비스타 팰리스 호텔 & 스파 (The Buena Vista Palace Hotel & Spa) - 레이크 부에나 비스타
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Лейк Буэна Виста
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista, Amerika Serikat
      • The Buena Vista Palace Hotel & Spa — Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa – Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa
      • The Buena Vista Palace Hotel & Spa - אגם בואנה ויסטה
      • The Buena Vista Palace Hotel & Spa - Lago Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - لايك بوينا فيستا
      • Hotell The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa – Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - 布纳维斯塔湖
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • ザ ブエナ ビスタ パレス ホテル & スパ (The Buena Vista Palace Hotel & Spa)
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa in Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Lake Buena Vista
      • The Buena Vista Palace Hotel & Spa - Hồ Buena Vista
      • The Buena Vista Palace Hotel & Spa - เลคบัวนาวิสตา
     
     
     
     
     
     

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