"Would visit again"
I booked a room with a view of downtown Disney and it was exactly as promised. Offered free parking and complimentary shuttles to all of the Disney Parks. Rooms looked fresh and newly remolded. Nothing to complain aboutGenuine Hotels.com guest review
Beautifully done! Very nice , clean, convent .Genuine Hotels.com guest review
Great hotel, convenient location. Gained a new repeat customerGenuine Hotels.com guest review
"Enjoyed my time"
I enjoyed my time at this hotel. I stayed for one night. It is right across from Downtown Disney. The evening was a warm night so it was an enjoyable walk. I have one suggestion. The hotel does not have a clothing store of sorts. I forgot an evening clutch, jewelery, and off the shoulder blouse. I was hoping to find something for the evening in the […] hotel. No such luck. I made do with what I did bring. Other than that, the hotel has beautiful grounds. The service was helpful. I believe this hotel to be exceptional and will stay here again. Read moreGenuine Hotels.com guest review
One of the best hotels I ever stayed atGenuine Hotels.com guest review
"Great way to get around the parking lot at Disney"
I stayed for one night only. They have a free shuttle bus to the park which was my main reason for choosing this hotel. The rate was very good. I was a little annoyed that they added a $21 charge per night for services that I didn't even need. The bathroom looked a little dated but the room was clean overall.Genuine Hotels.com guest review
Staff was great. Booked a king bed by mistake when booking and with no fuss the staff set us up in a suite to suit our needs (at no extra charge). Great location. Quick walk to downtown Disney shopping. Parking is terrible. Had to circle lot several times & finally park with several other guests in the grass. Really long walk from lot. Would prob stay […] again though. Nice place. Read moreGenuine Hotels.com guest review
"Not a palace but nice"
Disappointed w the amenities but clean. Very thin walls.Genuine Hotels.com guest review
Perfect location across the street from Disney Downtown. Transportation buses very convenient. Staff courteous and helpful. Very clean. Would stay there again in a second.Genuine Hotels.com guest review
"Great place to stay!!!!"
Great service, very clean hotel and the location can't be beat. We will return.Genuine Hotels.com guest review
Very comfortable and staff friendly. Will stay again in the near futureGenuine Hotels.com guest review
Excellent hotel & location for a Disney holiday.Genuine Hotels.com guest review
"family vacation.. success!"
jJust across from Downtown Disney, this hotel was a nice compliment to the park. Easy access to all of the parks was across the street with bus. The view of the fireworks was fabulous. 9pm at Epcot, and 10pm at Disney world. Sunday offered a breakfast bar with some of the cast. Nice touch.Genuine Hotels.com guest review
"Very convenient for parks and Downtown Disney"
This was our third stay at this hotel. We really like the price and convenience. Very good service and if you stay on the right side, you can see two fireworks shows from a distance (9pm and 10pm).Genuine Hotels.com guest review
"A nice place to stay for a Disney Vacation"
We really enjoyed our stay at The Buena Vista Palace Hotel and Spa.Genuine Hotels.com guest review
We stayed here a few years ago. The difference is night and day. Right off, the concierge was not friendly. Check in was painful. They did not have our res. and asked to see the Email conf. Even after we showed them they didn't believe us. It took them nearly thirty minutes for the process start to finish AND they blamed Hotels.com for the error. The […] room had an awesome view but the sofa was just plain dirty. Restaurant has become a sports bar with a nice staff and ok food but the elevator made me chuckle as it still has the name of the old place which was 'Outback'. Same decor and same Koi pond with fish is soothing We don't think we'll return as checkout was a tad problematic from the room. Read moreGenuine Hotels.com guest review
This property was a pleasure to stay at and I would definitely recommend this property to others as well.Genuine Hotels.com guest review
Great location with walking distance to Downtown Disney! Great room, very clean and comfortable! The reception team was spectacular and made us feel welcome as soon as we walked in. Make sure you put the Do not disturb sign on the door, maid service walks in before you can even respond to the knock!Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Thank you for the great comment. We do have a great location to Downtown Disney. I am so glad we made you feel welcome. I do want to apologize for the housekeeping staff quick entry. We will be reviewing this in our next meeting. Cindy
It was cold out and we had no heatGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Thank you for your comments. I will pass on to our Director of Engineering. Cindy
"Nice Last Minute Find"
We stayed at this hotel because the original hotel that was booked was nothing like what was advertised. The hotel staff was friendly and worked with us to get us checked in at 4:00AM after fighting for a refund from the other hotel around the corner :( The service was amazing the bell man brought our luggage to our room and returned with sandwiches […] and water from the kitchen when he found out we were hungry. Beautiful hotel, and a great stay! Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Thank you. I am so sorry our hotel around the corner could not accommodate you. I am so glad that it turned out well and you enjoyed your stay with us. We hope that you will come see us again soon. Cindy
The fireworks view is a bit misleading. We were much further away than we expected as far as enjoying the view from our room which came with at least $50 per night increase. The restaurant food was great but pricey. The service was excellent and the staff was very helpful. We would stay again but skip the premium for fireworks view.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Danielle; Thank you for your rating. I am glad to hear that though the fire works were still enjoyable for you. I will pass the nice comments about our staff and the restaurants on to our managers. Regards Cindy
Stayed here for our anniversary. Right next to downtown disney. Excellent staff and service. Will be staying again.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Ryan Happy Anniversary! Glad you had a wonderful time and that our staff was excellent. Please come back soon
"Easy to get to parks"
I loved everything about it - the location, the service, the room, the view. The only thing we missed was a free breakfast but you can't win them all. There is a mini market downstairs open around the clock with food toiletries and medicines.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Reviewer, Thank you for the awesome (5) stars! We are delighted you enjoyed your stay. Please come back to stay with us again real soon. Kind Regards, Kristin
Very limited parking . Had to walk a very long way after walking the entire day.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear traveler; I am so sorry about the parking. While we do have a great deal of it, we also offer valet. Hope to have you back soon. Cindy
"Nice but be careful of the Resort Fee"
It is a nice, but huge, hotel. If you self-park, it is a bit of a walk to get to the lobby. It is so big, that it is easy to get lost in the hotel. Our room was big and comfortable with a great view from the 20th floor. Our one complaint was we had 4 glasses but only one coffee cup! Our financial gripe is we thought we had paid for everything through […] hotel.com, but they charge a Resort Fee at the time you check out. That makes it less than a bargain since we were not there for nor did we use any portion of the resort! Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Stevie; Thank you for your nice review. We do have great views and we are located very conveniently across from downtown disney. I apologize for the lack of coffee cups in your guest room. I have given this information to our Director of Housekeeping. We do constantly review our Resort fee and what is offered in it. We have found that by packaging everything including internet, it is more of a value add to most of our guests. we do hope that you come again and experience the resort. Regards; Cindy
"Our new favorite hotel!"
We love staying at this hotel! It's right across from Downtown Disney and very family friendly. The Breakfast buffet downstairs is good and the quick service has a good variety. The only down fall is the parking lot if not convenient but they do have valet parking! We'll stay there again.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Favorite Hotel Reviewer You are one of our favorite guests. Thank you so much for the nice comments about our breakfast. Did you know we have character breakfast on sunday's? Hope you come back and try it. Cindy
We loved being there.... Excellent everything !Genuine Hotels.com guest review
"Good place to stay:)"
Room was good but AC vent needed cleaning. Nice being across the street from downtown Disney and shuttles made it easy. Check in was very efficient.Genuine Hotels.com guest review
The hotel is due for an update particularly in appearance. The carpet and paint are worn and the room conditions are average at best.Genuine Hotels.com guest review
Nice place, parking was too far, had to walk 10 minutes to check in. No shuttle service was available when we arrived around 8:15pm. I think the place is overpriced.Genuine Hotels.com guest review
"Great price, better location"
A buddy and I brought our wives for a golf outing and it went great! We golfed right next to the hotel both days and had Downtown Disney next door (walking distance) for the nights. They allowed us to check in four hours early and check out two hours late. The location alone made this place worth every penny. The quality and service put it over the […] top. They will be seeing me again. Read moreGenuine Hotels.com guest review
Decent place. Great quality bedding and towles. The hotel is quite old and worn from the inside. Not a fancy place by any standard.Genuine Hotels.com guest review
"Good for the price and ok location."
Friend gave me this hotel recommendation because I was taking my kids to Disney. It is within a few minutes walk to Downtown Disney. Rooms were small. We were able to get views of the Disney fireworks for extra $. Was worth it, as it was cold during our stay and kids couldn't walk any more in the park. We sat on the tiny balcony all bundled up. I would […] strongly recommend avoiding the ing the hotel breakfast. $20 for each of us for my kids to eat one dried pancake and strawberries. Buffet was limited and frankly, besides the high price, I would hAve thought I was at the Holiday Inn Express. That put us off from eating anything else at the hotel. Bus transport to Disney parks was free and every half hour. Once you get to the bus, you are shuffled to the trams and shuffled again to get to the park. We took a cab and left when we wanted door to door for $15. Worth it! Had some issues at check out with bell service taking over a half hour and car not being out of valet after calling down twice and it still took over a half hour. Also, got 2 adjoining rooms and the hotel tried to charge me twice for "resort fees". On the bill, even though we were in the same party (2 adults, 2 kids). Had to make some calls but they adjusted it. Overall ok. Would probably stay on Disney property if I take the kids back. Oh, make reservations well in advance if you plan to eat anywhere in Downtown Disney! Read moreGenuine Hotels.com guest review
Loved it.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Thank you MaryAnn; Bring your friends from the Villages. When the kids are down for the winter break we are a great place to stay. Cindy
Great hotelGenuine Hotels.com guest review
Very clean, service was awesome!Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Love it! Thank you for the great comment.
"Great stay awesome location"
Got a room with a balcony; very clean, nice bathroom/shower albeit skinny. AC goes as cold as you want. Parking a bit far.Genuine Hotels.com guest review
"Not all that"
The room smelled musty when we walked in. One light / outlet didn't work. Light out around vanity mirror. I expected a bit better from a "Palace" :-(Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Jerrie We are so sorry that we did meet your expectations. I have given your comments to our Director of Engineering and Housekeeping. We do hope you enjoyed the weather and your stay in Orlando. Cindy
"Nice but didn't feel 4 Star"
Room was a bit musty, hallway décor and exterior paint worn, dust-covered moss "chandelier" in snack area. For the price, was OK for the night and purpose. Convenient to Downtown Disney. But was not a 4 star.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Thank you for your comments and our 4 star rating. I will pass on your concerns to our managers for them to address. We are happy to see that you like the location. cindy
Bathroom was dirty and old first night over flow toilet also parking lot far away room was not clean also $21.95 charge add to our bill for service which all hotels are freeGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Mohammad I am so sorry that your stay with us did not meet your expectations. We are reviewing each of your issues with our managers to fix the issues. Thank you for letting us know as this is how we can improve our services. Regards; Cindy Staley
Loved it and will recommend anyone to stay there.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Thank you for the recommendations Ashley. Cindy
"Perfect for get away"
Would stay again and again....price was great....convenient to everything Disney.Genuine Hotels.com guest review
"Good for Two Healthy People"
This was a good hotel. The bell man greeted me at my car obtained a luggage cart, loaded the luggage onto the cart, and took my luggage into my room. This was great service! The parking facilities for my vehicle were too far away (about 2-3 block walk). There were two adults and two teens in my party and the two queen bed room seemed a bit snug for […] all of us. We had a great view of Pleasure Island, some fireworks, pool & sports courts from our 20th floor window. The hotel had a great game room, fitness center, several eateries, pools, tennis courts, basketball rim, sitting area off the lake, and shuttles to and from Pleasure Island and Disney Parks. The cost was average and you will also be charged an additional $24.95 service fee so I guess you are really paying for all the extras. The hotel was very good but not great. Read moreGenuine Hotels.com guest review
Close to everything, you can even walk to Downtown Disney. The shuttle service is great, very useful.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Thank you for your comments. Cindy
You can't beat the location of the hotel as you can walk to Downtown Disney; however, the hotel did not live up to my expectations. The rooms are tiny and could barely fit a pack-n-play. The bathroom was not especially clean and was missing toiletries and the toiletries, coffee, and towels were not replenished when the room was cleaned. The parking […] lot is quite a distance from the hotel and the luggage carts are only available with bell-hop services. I can see that this might be a pleasant venue for a conference or business trip, but I would not recommend this hotel for a family vacation with small kids. Read moreGenuine Hotels.com guest review
"Great hotel if you don't have a car"
The parking is terrible. They include a resort fee at check-in and it includes "self-parking" which is a joke. The parking lot is not easily accessible and there are no walkways leading there. Otherwise, it's a great place to stay.Genuine Hotels.com guest review
"Great location, thin walls"
We stayed here on New Years Eve and couldn't have asked for a better location - quick 10 minute walk to Downtown Disney. The room was a nice size and well kept. Only complaint was the front desk was less than helpful, barely spoke to me when I checked in and I noticed 2 other guests waiting to talk to a mgr about internet and other service issues. In […] the morning, hall noise was very loud in the rooms. I could hear housekeeping up and down the Hall - not easy to sleep in when the walls keep out no noise! Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Thank you for your comments. I am glad you like our location. I am bringing the front office concerns to our management team. I am so sorry about the noise with are attendants. We do try to be proactive and bring our room attendants in later on New Years Day. We will evaluate this for next year. Cindy
"Customer Service needs improving"
This is a beautifful resort, and the location is excellent. However, their staff is not very well trained in customer service. When we got to our room, it was obvious that the maid had not finished, and a garbage bag with towels was lying on the floor. Every day the maid forgot to empty the garbage or replace coffee cups. The toilet was not flushing […] correctly; I reported it, and it was never fixed. Upon leaving I politely expressed my discontent with their lack of customer service. With all the choices of places to stay, they need to get their head in the game. Read moreGenuine Hotels.com guest review
I paid to stay in The Buena Vista Palace Hotel & Spa instead they put me on the resort ! What's cold and I have to walk a lot to the parking lotGenuine Hotels.com guest review
"Is this a four star hotel with dirty linens"
This hotel is terrible. i will never stay in this hotel again. The bathroom was very dirty. There was USED SOAP bars left, and hairs all over the shower. Is this a four star hotel?Genuine Hotels.com guest review
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