the customer service desk personel who checked me in was not very polite or friendlyGenuine Hotels.com guest review
There were ants all on the table counter that was disgusting and in our drawers where our clothes were we had to shake them off our clothesGenuine Hotels.com guest review
"Very good location"
The hotel is nice and the location is very convenient if you are going to Disney theme parks.Genuine Hotels.com guest review
Old rehabbed hotel that's just average but good value. Pool needs upgradingGenuine Hotels.com guest review
"Great View with a lack of professionalism"
Very disappointed: why pay for a balcony view when you aren't allowed to access it? When we brought the sliding door not working to the attention of the staff we were told that it was bolted shut at the bottom, due to exterior painting. I wish I had been told at check-in so that I had a choice of keeping my reservation or going elsewhere.Genuine Hotels.com guest review
"Very nice hotel"
I would definitely recommend this hotel to anyone. Nice shuttle system to airport and to all Disney parks.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Mario, What a wonderful review. Thank you for being our guest and recommending us to your friends! Kind Regards, Kristin
"Close to Down Town Disney"
Well my first couple of days were not that great, they put me in a part of the hotel that was not the main building which me and my family feel like step children. The rooms were cleaned every day and the house keeping people were very nice. The food service was not that great in the step child building which is located next to the pool area. The pool […] bar for food and drinks is great and they provided great service. The person that worked in the Disney store in the hotel was very rude racist. Overall I'll give this hotel a 3 out of 5. Next time all their guest should feel like they are staying in a magical place. Read moreGenuine Hotels.com guest review
Best hotel i've stayed at to dateGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Thank you Jerry for the 5 stars! We very much appreciate it and are so happy the hotel was the best place you have stayed in to date! Kind Regards, Kristin
Very comfortable and convenient location. I booked a waterview room but was given another room with no view of the water. The hotel sorted it out by waiving the resort fee for the inconvenience. It was an enjoyable stay in a great hotel.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Graeme R, We totally appreciate the 5 stars and are delighted you enjoyed your visit. We are sorry that your room did not have a view of the water but we are glad we could make an adjustment to compensate for that. Please come back to see us again. We would love to have you! Kind Regards, Kristin
"We had a great time."
My family and I really enjoyed our stay at the Palace. The location is awesome, we walked to Downtown Disney. We look forward to coming back and would recommend staying here to friends and family. We had a blast, see ya soon.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear John, We are delighted you and your family really enjoyed your stay. We can not wait for you to come back to see us. Please do so real soon! Kind Regards, Kristin
"Everything you need"
It may not be where the monorail can pick you up, but it was just right for the price and comfortable bed with a good view.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Mark, We are so excited you thought the hotel provided everything you needed for an enjoyable stay. Thank you very much for being our guest and we hope you can come back to stay with us sometime soon! Warm Regards, Kristin
"Step into 2014 please."
The lobby was tasteful and the reception and bell staff were very courteous. What really bothered me was the lack of available receptacles and outlets to charge our electronic devices. There was ONE outlet on the opposite wall and the other was behind the dresser and not accessible. There was no way of plugging in electronics on the nightstand. I think […] it's safe to say that many people prefer to sleep with their phone/ipad on the nightstand next them. Not here. Not possible. We called twice about the glass shower door seal leaking water all over the floor with no follow up. A five minute shower left a huge puddle on the floor. Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Alden M, Thank you for taking the time to write a review. Feedback such as this, is how we can improve the facility and the service we provide to our guests. Thank you again for your comments. They will be shared with the appropriate department heads to ensure they are reviewed and addressed. Kind Regards, Kristin
This hotel had everything my family needed, walking distance to downtown Disney! Few miles to universal studios ... we wii be back!Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Maarshae, Thank you so much for the 5 stars! We are delighted you and your family enjoyed your visit. We can not wait to have you come back again. Kind Regards, Kristin
Beautiful resort steps away from Downtown Disney!Spacious, comfortable rooms with amazing Disney views! A complimentary shuttle to the parks arrives at the resort every 30 minutes. The staff is friendly and accommodating. We loved our stay and we will return!Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Carissa, Wow... What a compliment you have given us. Thank you so much for writing a review. We loved reading the feedback! Kind Regards, Kristin
We reserved a room for 1 night with a Disney fireworks view. The service at the hotel and our room was great. The view of the fireworks was perfect and so was the location. The only downside was the 180 Grill. The decor was very dated and the food was only fair. Otherwise it was a nice stay. May return again next July 4th!Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Doug, We do hope you return next 4th of July. We would love to have you back. Thank you for your comments about one80 Sportgrill & Bar. We will be certain to share them wth our F&B team. Thank you for being our guest and we look forward to seeing you next year! Kind Regards, Kristin
It was a nice hotel and the staff was good. The first night was great the after a day at Disney returning late to our room we were so tired but got into bed on wet sheets that was horrible. And then we added a night to our reservation and after another long day we were locked out of our room and Noone seem to understand why that happened and couldn't […] place our reservation together with the room . Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Traveler, We are very sorry for the confusion. We want to personally apologize for the negative experience and hope it did not take away from you enjoying your trip. Please accept our sincerst apologies. Kind Regards, Kristin
"Easy walk to Downtown Disney."
This is a nice hotel. The room was large and clean and comfy. It's well worth the price to have a fireworks view room. The only problem we encountered was a slow check in. The front desk was staffed with two kids in training. They were delightful and trying their best but had no help. Shame on their supervisor! This, while annoying, did not detract […] from our stay. Will stay again next summer. Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Laura, We are so happy you enjoyed the hotel. We wanted to take this opportunity to also thank you for your understanding regarding the front desk. We will be sure to address this with our Front Office team, however we are happy it did not take away for an enjoyable visit. Kind Regards, Kristin
"Unclean and hotel bills you extra fees"
I am not sure where to start.. This only positive is the hotel has a great location for Walt Disney World. First off the price listed on Hotel.com is not your actual bill price. The hotel charges an additional roughly 25% in extra fees that they bill you with per night at checkout, even if you only stay in the room and nothing else. Our patio door was […] broken and they never fixed it upon reporting it to the bellhop the first night. Room was very uncleanly. Sheets had stains on them. Bathroom smelled like urine. Housekeeping knocked on our door at 8AM and woke up my whole family.I told them to come back later and they never did so we did not have clean towels. Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Traveler, We would like to apologize to you and your family for your negative experience. We appreciate the feedback and will use these comments as a training tool for our associates. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
"UNAUTHORIZED CHARGE ON MY DEBIT CARD!!!"
I am extremely disappointed with the service here. I booked this hotel for my sons third birthday which is on the Fourth of July. The next day I checked my bank account and saw an charge of $258.83 out of my account!! So I went downstairs to find out what is going on. I'm very upset since I am leaving the next day and I need this fixed now. I will not […] wait 7-10 days. I trusted this hotel with my debit card only to find out that a glitch in their system charged my card. They told me that they will call the bank but could not give me the assurance that it would be put back immediately! I called the bank to get it reversed and had to cancel my credit card since I can not trust that their computer will do it again. Mean time I am naturally upset thinking of all the people that I will now have to call in 7-10 days when I get back my new debit card since I like most people have their bills automatically withdrawn. I did not scream in just really over having to deal with credit issues from this hotel!! For the front desk girl who is in training so I don't have her name to look at me and say that it is an honest mistake irritates me off even more. I get that mistakes happen but if your going to open your mouth then apologize don't keep telling me its an honest mistake when now I am the one who tried to have a great family weekend only to be stuck with no debit card and a lot of phone calls to make when I get home!!! Read moreGenuine Hotels.com guest review
"I've never complained but had to on this one"
Pros: Great location across from Downtown Disney. Great price and great service (*). Cons: shower head would not adjust and had to shower close to the wall and had a leak that shot out towards the toilet. Water from sink, bath, and toilet was dark brown. Complained to the receptionist and was told to run the water for an hour until clear. I wasn't […] offered anything not even an apology (*). Then I looked forward to the hot tub but it was closed two days out of the four of or stay. The "resort" area was old and always dirty with trash everywhere. The bar & grill also needs updating. Watched the USA game on sine very old TVs and couldn't make out the game to we'll (but the waitress was nice). I will not stay there again. Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Abel Peralta, Please accept our sincerest apologies for not meeting your expectations. We value your feedback and appreciate that you took the time to let us know what we need to improve upon. This feedback will be given to our department heads to ensure they are reviewed and addressed accordingly. Tank you for being our guest. Kind Regards, Kristin
If was a very nice place with a lot to do. Friendly staff that was smiling and greeting me as I walked around the grounds. Nice pools with a hot tub. I will stay there in the future because of the room rate and how close it is to everything.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Mr. Klein, We are thrilled to read you had a great time on your visit. Please be sure to come back to see us real soon. Kind Regards, Kristin
Great view when we arrived at room bathroom had strands of hair and dirty linen found push back of closet. Very nice staff.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Thank you Vickie for the review. We appreciate the feedback and want you to know that this feedback will be shared with our appropriate department to ensure it is reviewed and addressed accordingly. Thank you for the compliments on our staff! Kind Regards, Kristin
This place was beautiful and the room was perfect. My wife and I were very pleased and we are going back :) I recommend this hotel to anyone!Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Traveler, Thank you for such an awesome review. We appreciate the great feedback and knowing that you will come back to see us again. Kind Regards, Kristin
The beds were VERY comfy, the shuttles to the parks (every 1/2 hour more or less) very convenient, the 2 restaurants had good food, the silver peach martini in the lobby bar was excellent.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear knitter45, We are delighted to read you enjoyed your visit. Please come back soon to see us again. Cheers, Kristin
It was a great hotel. The only problem I had was with our last night we had people check in beside our room. They woke my wife and I up around midnight and their little kids were yelling and screaming. Then the kids were up at 7 crying. Didn't get much sleep that night but everything else was great.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Jeff, We are so sorry to hear about the noise from the room next door on your last evening. Please accept our sincerest apologies. We hope you do come back to see us if your travel plans bring you back to the Orlando area. Kind Regards, Kristin
Love this hotel. Great pool, great location! The sports bar has excellent food and drink deals, as well. My only complaint is that the rooms smell musty...but for me, the positives outweigh this one negative. We've stayed there on two separate occasions while visiting a Disney park and will stay again, I'm sure.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Sarah, We are so happy to hear you love this hotel and that you have stayed on two separate occasions. We want to thank you for choosing us. Hope to see you again soon. Kind regards, Kristin
"Last nights in Florida"
Here we are two FL Residents hoping to have a nice treat to stay in an upscale local hotel, we have heard so much about. We were sorely disappointed, to the point that we checked out at 4 am in the morning, so we did not have to say any longer in this mildewy, dirty room. We booked two nights as our two last nights in Florida, before moving out of state. […] The first night, I did not sleep at all due to the midlewy smell of the old shower curtain and carpet among other things that is in dyer need of replacement. The second night I stayed on the couch most of the night. My clothes were clinging to me as the room was so terribly humid, wet feeling. Our housekeeper did a terrible job refreshing our room. NO new towels and NO toiletteries were left for night two. Incredible in my opinion. We were out our last night and I did not notice the missing towels, shampoo, conditioner and soap until I was ready to take a shower, which I ended up not taking because I was so upset with the hotel. In addition it took 15 plus minutes to get our car out of valet. At 4 am in the morning. Just not right. Too many things went wrong and I will not ever stay at the Buena Vista Palace again when visiting Florida. Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear a from FL, We are truly sorry your experience was such a negative one. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
"Best bang for your buck in Luxury"
We always stay at this hotel. The staff is always friendly, they will go out of their way to make your visit pleasurable and the rooms are very nicely appointed with comfy beds.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Traveler, Thank you for being a returning guest. We always like to hear when guests come back to see us. We are delighted your visits are pleasurable and the rooms are to your liking. Thank you again for being our guest. We can not wait to see you again. Kind Regards, Kristin
"Never want to leave!"
I loved the view of Downtown Disney from our room. Rooms were clean and fresh smelling. Nights were quiet for sleeping. We will defineately return to Buena Vista Palace.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Lori; Thank you for the 5 star review. We are so happy you enjoyed your stay with us; from the view to the room cleanliness, it sounds like we meant your expectations. Please come back and see us again soon. Cindy
Everything was great everyone except for the room not having a refrigerator and a microwave. Other then that everything was great. Very clean, service was wonderful, the view was great, etc....Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Brittany; Thank you for your review of our property. We are happy you enjoyed your stay with us. We hope you come back and see us again soon. All of our guest rooms have a refrigerator in them. Travel Tip: Next time ask for our suite options that include microwaves and refrigerator. Cindy
"good hotel, but NOT worth amount we paid"
The room was very small for a family of four with two small children. King size bed was a plus so the baby could sleep between us. But when we opened the sofa bed for the older kid, the whole place got real tight. King bed was hard so I had trouble sleeping. TV picture quality was awful, it looked like analog cable. Not very impressed. I have had MUCH […] BETTER accommodations for same price all over the world including Florida. This room should have been about twenty bucks less per night. To add insult to injury, they wanted to charge a lot for buffet breakfast!!!! Those omelettes must have been made with gold. The only redeeming features were the beautiful view of the sunset from the balcony, the walking distance to downtown Disney (and cheaper breakfast), and the nice swimming pool. But those features cannot possibly justify pulling the price up to what we paid. For breakfast, the first morning we drove 4 miles to a big mom & pop joint and the four of us ate well for 3/4 the price of two adult buffets at the hotel. The second morning, we walked to downtown Disney and ate at Earl of Sandwich, and covered everyone's breakfast for about the price of one adult buffet at the hotel. The hotel is nice, but its pricing is not well aligned for what it offers. Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear traveler; Thank you for your comments about the hotel. We apologize that we were not up to your expectations. We are happy that you did love our views of the surrounding areas from your guestroom. I apologize if the guest room seemed small. We typically receive positive comments about our guest room layouts with the sink area being separate from the bath area. I will pass on your information about our pricing for breakfast. We do review our pricing frequently with area restaurants and hotels. Sincerely Cindy
the view and the quality of the room was awesome and at an even better price! the water pressure in the shower was very comfortable. i would recommend it and stay there again.Genuine Hotels.com guest review
Excellent location. Walked to downtown Disney.Genuine Hotels.com guest review
We enjoyed our stay. Great location, right across the street from Down town Disney. The room was nice. The beds were very comfortable. Only one complaint. We checked in Friday pm. We wanted to unload our bags & let my husband stay with them so I could park the car, but valet parking attendant would not let us. There was construction or cleaning being […] down at the front entrance, so valet was using the smaller entrance next to the front and said there was not enough room or time. It would only take 2 minutes to get 2 bags out. He has a bad back and it was very hard for him to climb the steep hill with bags so we could get back to the front to get checked in. There was not anyone else using the valet parking at the time. I think this was very discourteous. Even when we walked back up, there was still no one using the valet parking. Read moreGenuine Hotels.com guest review
"Close to Downtown Disney"
The hotel experience was very nice overall, however we were not impressed with the lounge experience. The bartender seemed very bored and uninterested in her guests (I believe her name was Jessica). That may account for how empty the bar was. Also, I spoke to someone from the kitchen about the onion soup. We enjoyed it, but I knew that it didn't have […] gruyere cheese on it. He explained that people wanted the cheesier presentation by using provolone cheese. I suggested the menu updated as others might not be as understanding as we were about the different cheese used. Read moreGenuine Hotels.com guest review
This hotel is right across the street from down town Disney! I loved that. There's also a shuttle to take you there and to all the Disney theme parks. The pool was beautiful! There's two pools and a hot tub. There was also a playground. The hotel breakfast buffet was not worth 20$ and the mini mart food was over priced as well. If you have a car there's […] plenty of places to eat less than 5 minutes away. The rooms were nice. The balcony was extra small though, and there were little bugs crawling on the desk. Other than that I loved the room. Depending on which room you have, your view will be amazing There was an extra $21 charge every night, and they said it was a "resort" fee. It pays for the shuttle, gym use, pool use, and wireless internet. So nothing is free! Read moreGenuine Hotels.com guest review
"Great place to stay, but eat away fr the resort"
We loved the resort, but the food and drinks were way too expensive. If we had it to do over we would have driven a few miles and ate away from the resort.Genuine Hotels.com guest review
The hotel is in a great location directly across from Downtown Disney, however the room was not very clean, had a rock hard bed and overall the property left something to be desired like a working hot tub, clean pool, etc. Bottom line is was a good $ deal, but we won't be back.Genuine Hotels.com guest review
The hotel could be awesome and from what I remember many years ago it was. However, it now needs some new paint and flooring, etc. A remodeling would do wonders for this hotel. For the price, it was not bad at all, and the suites were nice size and comfortable.Genuine Hotels.com guest review
It's A Great Place Close To Everything just Short Of Staying On Disney Property And Disney Hotels. We Will Definitely Stay There Again And Go To A Different Area Of This Expansive Property. The Kids Just Loved The Water Fall In The Pool Area.Genuine Hotels.com guest review
"Very amazing hotel"
We stayed for 3 nights. From the moment I walked into the hotel I had a feeling it would be a nice stay. The condition of the hotel needed some help, as I sometimes got lost.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Traveler, We are pleased you had such a nice stay. We would love for you to return again. Kind Regards, Kristin
"Worst hotel experience"
Worst hotel experience I have had in years. Was there for one night and took over 2 hours to get baggage from bell man. Phone didn't work properly and didn't get wake up call. Tried to call valet to get car next morning with no response. Had limited time to enjoy Disney park that evening and over experience from hotel distracted from that with daug […] hter. Read moreGenuine Hotels.com guest review
"Close to Disney"
It was a nice hotel. Furniture could use a up date. Restaurant on the first floor needs help. Food was fair and staff was scarce. Bar next door was good.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear rleow1, We appreciate your feedback and thank you for taking the time to write a review. We hope if your travel plans bring you to the Orlando area again you will choose to stay with us again. Warm Regards, Kristin
"bad rooms but good service"
Had ants in out first room when we got back to it so we ended up moving in the middle of the night to another room with the floors covered in hair and the room was poorly cleaned. Oh and the smell of molding carpet in both rooms due to leaky sliding doors from the balcony. The hotel staff was friendly though. I will try the Hilton next door on my next […] stay. Read moreGenuine Hotels.com guest review
Enjoyable and plan to do it again.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear marshallthebroker, We are thrilled you had an enjoyable time. We look forward to your return. Kind Regards, Kristin
We spend one night their and it was excellent, the views, the location, is summerized into one word " splended" .Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Traveler, Thank you for your Splended review! We appreciate the positive feedback and are delighted you had such a fabulous time with us. We can not wait for you to come back when you can stay longer. Kind Regards, Kristin
"Great hotel @ great price."
This hotel was great!!! Great location, walked to Downtown Disney!! Room was clean & very nice with a great view. Would stay here again!!Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear ab8979, Thank you for being our guest and letting us know about your stay. We appreciate all the feeback we recieve but it makes it extra nice when we receive comments like yours that are so positive. Thank you for sharing with us and we look forward to you coming back to visit. Kind Regards, Kristin
Our room was clean, but a bit "run down". The beds were quite comfortable, but the room was small and the only "chair" to sit in was a giant ottoman with a roll pillow. We felt like we were getting "nickel and dimed" for anything we wanted. The staff was courteous and the concierge was very helpful. Would not choose this location again. That being said, […] the event we attended at this venue, was handled beautifully and the food and service received was excellent. Never had such delicious food at a banquet that seved about 1000 people. Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Carol, Thank you for your feedback about the room and we are glad to hear our staff was courteouse and helpful. As it relates to the food and service provided at your event, we have a very talented culinary and banquet department and we are happy you were able to experience what they do. We will be sure to let the staff know how much you enjoyed it as well. Thank you for being our guest. Kind Regards, Kristin
Not worth the money compared to the hotels around it. Dated, bland, very difficult to walk from parking to room, long walk from main building to Island building, cafe way overpriced. Nice that pool and jacuzzi open all night, rooms are well kept, beds are comfortable.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa JL, We apologize your experience with us wasn't more positive. We appreciate your comments and thank you for being our guest. Kind Regards, Kristin
"It's the best hotel right at Disney"
I've tried surrounding hotels and I always go back to The Buena Vista Palace.Genuine Hotels.com guest review
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