All hotels in Lake Buena Vista, Florida, United States of America
1 room, 2 adults
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1900 East Buena Vista Drive, Lake Buena Vista, FL, 32830, United States of America, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 3,773 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    4.6
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5.0 / 5Outstanding
"Excellent Customer Service"
Excellent and efficient staff. We had an issue with our room, the problem was addressed immediately. The hotel valets had the best customer service I've ever experienced. Will definitely stay again.
Genuine Hotels.com guest review
2 night romance trip Jul 27, 2015
A Traveler
US
1.0 / 5Poor
I booked a room with king sized bed- didn't get it then the one bed- bed sheet was not made on bottom end left side.... TV was fuzzy, dirty bathroom - shower curtain old with stain. For the price--- it's a worse hotel! Will not book thru hotel. Com any more because it seems booking thru you we don't get a good room/ view!
Genuine Hotels.com guest review
1 night business trip Jul 24, 2015
Imelda
US
3.0 / 5Good
"Rushed a bit"
It was a great stay but towards the end i felt rushed to checkout.
Genuine Hotels.com guest review
2 night romance trip Jul 25, 2015
A Traveler
US
4.0 / 5Excellent
"Orlando trip"
We needed a place to relax after a long day of traveling that gave us walking distance to great restaurants.
Genuine Hotels.com guest review
1 night trip Jul 26, 2015
Brian
US
5.0 / 5Outstanding
"Great Weekend"
Nice Hotel with great views of Disney at night.
Genuine Hotels.com guest review
2 night family trip Jul 24, 2015
Dennis
US
5.0 / 5Outstanding
"Great hotel"
It was the best hotel Ive stayed in a while. The only complaint was the rooms are so close together and you can hear every knock or bump. But I loves the outside patio outside of the room.
Genuine Hotels.com guest review
1 night trip with friends Jul 25, 2015
Dana
US
4.0 / 5Excellent
"Weekend getaway"
Great to recharge
Genuine Hotels.com guest review
1 night romance trip Jul 25, 2015
A Traveler
US
4.0 / 5Excellent
"Staycation"
Excellent location. The Disney marketplace was a 5 minute walk and the parks were a 15 minute drive. We paid for the firework view and we were able to watch all three shows from the comfort of our private balcony. The breakfast buffet was very good but a little pricey for two adults.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear William, Thank you for being our guest. We are delighted you chose our hotel for your staycation and you enjoyed your room and view of the area. We hope you will visit us again real soon! Kind Regards, Kristin
1 night romance trip Jul 24, 2015
William
US
4.0 / 5Excellent
Hotel location is great. Room was ok, not superb, but everything clean
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Miguel, Thank you for being our guest. We were happy to read you enjoyed your visit. We hope if your travel plans bring you back to the Orlando area, you will consider staying with us again. Kind Regards, Kristin
7 night family trip Jul 17, 2015
Miguel
US
3.0 / 5Good
The Rooms need some serious TLC and maintenance. This gives one a sense that the overall stay was way over priced
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Traveler, Thank you for being our guest. We truly appreciate the feedback and would like to apologize to you for a less than satisfactory stay. Kind Regards, Kristin
2 night family trip Jul 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Excelent"
Excelent, locación, cleanliness of room
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Traveler, We are delighted your stay was excellent. We hope if your travel plans bring you back to the Orlando area you will consider staying with us again. Kind Regards, Kristin
10 night family trip Jul 10, 2015
A Traveler
US
4.0 / 5Excellent
"Location location location"
Walk across street to Downtown Disney - buses to every park stop here.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear C S, Thank you for being our guest. We are happy you enjoyed your visit. Please come back to see us again. Kind Regards, Kristin
1 night family trip Jul 18, 2015
C S
US
3.0 / 5Good
"stay away"
brutal walk to down town Disney, also took 45 minutes to drive a mile, never again stay there
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear James, We are so sorry your experience was so negative. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
1 night romance trip Jul 18, 2015
James
US
4.0 / 5Excellent
"Good"
we stayed at this hotel 15 or so years ago and we can definatly see that the hotel has aged. Stained carpets, mold in the bathroom. The location to downtown Disney and access to the parks does help.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Melissa, Thank you for coming back to visit us. We are glad you did. Please allow us to apologize to you for your less than satisfactory visit. Kind Regards, Kristin
1 night family trip Jul 21, 2015
Melissa
US
5.0 / 5Outstanding
"Awesome view!"
This place had a beautiful view!
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear John, We are delighted you enjoyed your visit and the view from your room. Please come back to see us again.
2 night romance trip Jul 17, 2015
John
US
1.0 / 5Poor
"No way this is. 4 star hotel"
Thin walls can hear everything Mold in rooms Very old and unattended
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Katelyn, Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
1 night business trip Jul 21, 2015
Katelyn
US
3.0 / 5Good
"No hygienic enough."
The mattres did not have any cover or any protection, for me that is not hygienic.
Genuine Hotels.com guest review
4 night family trip Jul 14, 2015
maria
US
4.0 / 5Excellent
"quick get away."
Comfortable bed, spacious room, great staff. Unfortunately the hotel was bought by Hilton. Renovation and price hike to come.
Genuine Hotels.com guest review
2 night family trip Jul 19, 2015
Adrian
US
5.0 / 5Outstanding
"10"
Excellent comfortable clean a10
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Keith, Awesome. Thank you for the 10! We are so happy you enjoyed your visit and hope to see you again soon! Kind Regards, Kristin
1 night romance trip Jul 18, 2015
Keith
US
5.0 / 5Outstanding
"Top rated"
It was awsome loking foward to going back for a weekend soon.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Andrew, We think it's awesome you will be back soon! We look forward to the visit. Kind Regards, Kristin
2 night family trip Jul 17, 2015
Andrew
US
2.0 / 5Fair
over priced , toilet ran all night , and phone did not work
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Richard, Thank you for your feedback. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
1 night romance trip Jul 18, 2015
richard
US
4.0 / 5Excellent
"Comfortable, Large Rooms and Convenient for Attrac"
Excellent hotel on the Disney property, immediately adjacent to Downtown Disney and a gazillion restaurants around the area. Beautiful extra large room. Only there for an overnight and unable to use any of the "resort" amenities so didn"t especially like the $24.95 additional "resort fee," even though I know they all charge it. Hotel "sports bar" restaurant food was excellent. If I stay there again in future, I'll request the main building because the resort is quite large with multiple buildings and you can have some long walks. Depends on your length of stay and what you want to do during your visit. Only negative was the shower head with wy to much force and no way to adjust it.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Harold W, Thank you for being our guest. We are delighted your stay was enjoyable! Please come back to see us! Kind Regards, Kristin
1 night romance trip Jul 17, 2015
HAROLD W
US
5.0 / 5Outstanding
"Pleasant hotel"
Very nice hotel.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Traveler, Thank you for being our guest. We are delighted you enjoyed the hotel. Hope to see you again. Kind Regards, Kristin
2 night romance trip Jul 17, 2015
A Traveler
US
5.0 / 5Outstanding
The only thing was the refrigerator didn't work but besides that it was great
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Henry, Thank you for taking the time to write a review. We are disappointed to read the refrigerator did not work in your room. We hope you were able to let someone know and we corrected it for you. Thank you for being our guest. We hope to see you again soon! Kind Regards, Kristin
1 night romance trip Jul 17, 2015
Henry
US
5.0 / 5Outstanding
"Anniversary trip!"
Overall it was a great hotel, but you can hear the room next door! We would stay again!
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Kimberly, Happy Anniversary! Thank you for choosing our hotel to celebrate. We are happy you did. Hope to see you again!
1 night romance trip Jul 17, 2015
Kimberly
US
5.0 / 5Outstanding
"Very nice hotel and stay. Staff was very friendly."
Had a great stay between park visits. The only problem we had was getting our roll away bed delivered
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear brandon, Thank you very much for your amazing review. We are delighted to know you had a great stay with us and we truly appreciate your positive comment about our staff. We also want to apologize for the delay you experienced with the roll away bed. Thank you very much for staying with us and we hope you will consider us for future visits to the area.
1 night family trip Jul 14, 2015
brandon
US
4.0 / 5Excellent
"Very good hotel at a reasonable price"
We stayed for one night and will definitely be back. This is a very nice hotel that is close to the Disney parks.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Jay, Thank you very much for your review. We want to thank you for staying with us and being our guest. We are looking forward to your return. Kind Regards, Madeleine
1 night romance trip Jul 14, 2015
Jay
US
4.0 / 5Excellent
staff was friendly.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Christy, Thank you very much for your review. We truly appreciate your comments about our staff as we always want our guests to have a memorable experience. Thank you for staying with us and we hope to see you again soon. Kind Regards, Madeleine
1 night family trip Jul 14, 2015
Christy
US
5.0 / 5Outstanding
Fireworks room was great. We are already planning another stay.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Jose, Thank you very much for staying with us. We are very happy that you had a great time with us and that you will be planning another stay. We are looking forward to your return. Thank you for being our guest. Kind Regards, Madeleine
1 night family trip Jul 11, 2015
Jose
US
5.0 / 5Outstanding
Great place I would definitely stay again!! Right across the street from downtown Disney.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Freenae, Thank you very much for taking the time to write about your recent stay. We are glad that you had an enjoyable stay and that you were able to take advantage of our great location. Thank you for being our guest and we are looking forward to seeing you again. Kind Regards, Madeleine
3 night romance trip Jul 11, 2015
Freenae
US
5.0 / 5Outstanding
Great hotel. Really nice views and balcony.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Gabriela, Thank you very much for your review. We are glad you had a great stay with us. Thank you for being our guest and we hope to see you again soon. Kind Regards, Madeleine
1 night romance trip Jul 10, 2015
Gabriela
US
5.0 / 5Outstanding
"Wonderful stay!"
We had a wonderful stay. View from our room was wonderful! We got to enjoy all the fireworks from the parks. Would definitely stay here again!
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Kim, Thank you for your review. We are delighted you had a wonderful stay and that you were able to enjoy the fireworks. Thank you for being our guest and we hope to see you again soon. Kind Regards, Madeleine Garza
1 night family trip Jul 9, 2015
Kim
US
5.0 / 5Outstanding
"Disney"
Greatctrip
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Jeff, Thank you for your review. We are glad to know you had a great trip and we hope you will consider us for future visits. Thank you. Kind Regards, Madeleine Garza
3 night family trip Jul 4, 2015
jeff
US
5.0 / 5Outstanding
"last minute surprise - very positive"
Made reservation on Hotels.com and was very pleased with the hotel, cleanliness, ease of checking in and the location.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Nora, Thank you very much for your great review. We are delighted to know you had an enjoyable stay with us. Thank you for being our guest and we hope to see you again soon. Kind Regards, Madeleine Garza
1 night family trip Jul 3, 2015
Nora
US
4.0 / 5Excellent
"Enjoyed staying there, but noisy next door!"
The room was very nice, bed was comfortable.... but we could hear A LOT from the room next door. We could hear their conversations, and in the morning they were using the hair dryer and it woke me up. That was very annoying.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Linda A, Thank you for your review. We are glad you had a great stay with us and that your room was comfortable. We do want to apologize for the noise you experienced during your stay. We hope you will consider us for your future visits to the area. Thank you for being our guest. Kind Regards, Madeleine Garza
1 night romance trip Jul 1, 2015
LINDA A
US
5.0 / 5Outstanding
"Great value & very convenient!"
This is not a super-luxury hotel, but it is a very nice hotel and an excellent value. It is a very convenient and pleasant location. Staff at the reception desk and in the sports bar/restaurant (open until 1 am!) were very friendly and attentive. I do not understand some of the negative reviews I read -- after my stay there they seem extremely critical. Perfect for a busy stay at Disney World. I think they said the pool and workout room are open 24 hours, too!
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Mary, Thank you for being our guest and for the awesome comments you have shared. We truly appreciate the feedback and hope that you will come to stay with us again very soon. Kind Regards, Kristin
1 night trip with friends Jun 29, 2015
Mary
US
5.0 / 5Outstanding
Great hotel, location was great walking distance to Downtown Disney
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Ana, Thank you for the wonderful rating. We are pleased your stay was so enjoyable. Kind Regards, Kristin
1 night family trip Jun 27, 2015
Ana
US
3.0 / 5Good
"Disappointed"
We got a great rate for this hotel, and have previously stayed here. This trip, however was not so great. The room's air conditioner was not working properly and the room was very humid and had a musty smell. The room's phone also did not work, and when the matter was brought to the managers attention at the front desk, he stated we had just failed to select a line on the phone (this was not the case) and did not make any attempts to correct it. I'm scared to think that upon checking in they stated they were upgrading us to this room, wonder what the other room would have been like. Upon checking out there were additional charges to our account that we had to have corrected. I don't believe we would stay again, it appears the customer service and the condition of the hotel are going downhill, which is unfortunate.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Leanne, Thank you for sharing your feedback and writing a review about your recent stay. Feedback like yours is very important to us. We use it to improve the facility and the service we provide. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
1 night family trip Jun 26, 2015
Leanne
US
3.0 / 5Good
The hotel is beautiful, location is convenient to downtown disney!
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Maureen, We are delighted you enjoyed the hotel and our location. Thank you for being our guest. We hope you will come stay with us again. Kind Regards, Kristin
1 night romance trip Jun 24, 2015
Maureen
US
4.0 / 5Excellent
"Nice Hotel but..."
We arrived early and was able to check in but our room was not clean. The bathroom had hair on the toilet, here on the floor,the duvet had to be changed because it was dirty there were crumbs on the desk,the table was dirty;it had not been wiped down and hair in the fridge. Room service was called 3 times to clean the room. while visiting the cafe on the the lower level we noticed that the floors has not been swept because there was cereal on the floor and trash in the corner under the condiment bar, it was 5:30 in the agtetnoon
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear vanessa D, Thank you for taking the time to write about your recent stay. We are so sorry your experience was less than pleasurable. We have shared your feedback with the appropriate department heads to ensure they are reviewed and addressed accordingly. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
3 night trip with friends Jun 20, 2015
Vanessa D
US
4.0 / 5Excellent
"Always a great stay!!!"
Overall it was a great stay. Woke up with no electrity and had to evacuate the hotel and was never informed what was going on, but we were only outside for about 10 minutes. Never had anything like this to happen, but besides that we enjoyed our stay. This was our second stay and we would definitely be returning.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear DIONDRA, Thank you for sharing your feedback with us. Please allow us to personally apologize to you for your experience. Thank you for understanding and we hope to see you again. Kind Regards, Kristin
2 night business trip Mar 27, 2015
DIONDRA
US
5.0 / 5Outstanding
"Our 25th anniversary trip to Disney...without kids"
It was great, however, we were supposed to have a balcony overlooking the parks. When we got there, we had a no balcony room. That was taken care of with a balcony over Downtown Disney. We had a great time, but would have loved to have the park balcony.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Traveler, Happy Anniversary! We are delighted you choice us to celebrate such a memorable anniversary. We are so sorry you did not get the park view. We try to please all of our guests all the time and we are truly sorry we could not accommodate your request. Thank you for being our guest. Kind Regards, Kristin
3 night romance trip Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
Courteous staff and convenient to all attractions. Bus shuttle to parks a plus.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Glenn, Thank you for being our guest. We are pleased you enjoyed our visit. Please come back to see us again. Kind Regards, Kristin
3 night family trip Jun 19, 2015
Glenn
US
5.0 / 5Outstanding
"Nice!"
It was a very pleasant stay.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Daren, We are very happy you had a very pleasant stay. Please come back to see us again. Kind Regards, Kristin
1 night business trip Jun 17, 2015
Daren
US
3.0 / 5Good
Nice older hotel. we could not get the telephone to work. The faucet handle in the shower kept falling off, but was still usable. Even after reporting reporting it on the day we checked in, it was not fixed within the 2 days we were there. Hotel fire alarms kept going off at least 4 times during the last night we were there (beginning approx 2 am). Fire trucks showed up. Fortunately, each time was a false alarm but we still got no sleep that night. Only got apologies from the front desk staff when we checked out.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Terry, Thank you for taking the time to write a review. We truly appreciate the feedback and would like to apologize to you for the issues you experienced. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
2 night family trip Jun 11, 2015
Terry
US
4.0 / 5Excellent
"Cleanliness of holel/room."
The room as you enter has a very strong odor smells of mold. The carpet is dirty. Every floor we were on it smelt the same. Other than that my stay was okay.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Traveler, Thank you for taking the time to write about your recent stay. We truly appreciate the feedback and would like to apologize for the odor you experienced. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
2 night family trip Jun 16, 2015
A Traveler
US
3.0 / 5Good
Terrible bed, room smelled like old.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Traveler, We are so sorry this was your experience. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
3 night business trip Jun 15, 2015
A Traveler
US
4.0 / 5Excellent
"great plce to stay"
convenient
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Carlos, We are delighted you enjoyed your time with us. Thank you for being our guest. We hope to see you again soon. Kind Regards, Kristin
1 night business trip Jun 17, 2015
carlos
US
4.0 / 5Excellent
"Convenient"
Hotel is well loved and a bit outdated, but clean, nice and in a great location; just a few minutes walk to downtown Disney. I would not hesitate to stay here again or recommend it, one word of advise, ask to be as high up as you can with an Epcot view so you can see the fireworks from your room.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Thank you Brian for your feedback. We are delighted you enjoyed your stay. We hope if your travel plans bring you back to the Orlando area you will stay with us again. We look forward to seeing you again. Kind Regards, Kristin
2 night romance trip Jun 12, 2015
Brian
US
1.0 / 5Poor
"Gross!!"
Totally run down establishment. I'm not sure what 4 stars means anymore. Nothing exciting about the pool. The room we got turned out to be in another building. God knows what you do if it's raining. An abandoned tennis court. Dirty carpeting in the rooms.
Genuine Hotels.com guest review
Response by Buena Vista Palace Hotel & Spa - Downtown Disney® Area
Dear Michael, Thank you for taking the time to write about your recent stay. We are disappointed your stay was not more enjoyable. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
1 night family trip Jun 6, 2015
Michael
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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