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The Buena Vista Palace Hotel and Spa is located on the Walt Disney World Resort® property in Lake Buena Vista, Fla. The hotel stands across the street from Downtown Disney®.
Located along one of Florida's many waterways, this smoke-free resort occupies 27 acres with a separate island containing three heated pools, a hot tub, sauna, lighted tennis court, basketball court and a sand volleyball court. A theme park shuttle is available, as is valet parking (surcharge). The Kay Casperson Lifestyle Spa & Boutique offers massage, hair styling, and makeup application for weddings and special events. The Spa includes a complimentary fitness center with television-mounted workout equipment. Golfers receive preferred tee times at five championship Walt Disney World® golf courses. The hotel business center provides faxing, printing, copying, secretarial services, and wired and wireless (high-speed) Internet access (surcharge). The Avu-Avu restaurant is an all-you-can-eat, family-style restaurant serving an array of flame-grilled meats. The Watercress Café, open for breakfast and lunch, offers light entrees such as homemade soups and omelets. Each Sunday, Disney® characters join diners for breakfast.
This 27-story resort offers 1,014 contemporary guestrooms. Island Resort Tower rooms are accented with vibrant colors, whereas the Resort Building features more neutral color schemes. Beds feature down pillows and 250-thread count white duvets and linens. Rooms include refrigerators and coffeemakers. Bathrooms feature bathtubs or showers, and are stocked with Clear by LXR toiletries. Rooms are equipped with flat-screen televisions and complimentary high-speed wired and wireless Internet access. Visual alerts for telephone, door knock, fire alarm, alarm clock and TTY/TTD Unit are available on request. Extra beds are available (surcharge).
"Good location, nice view"
Stayed for one night, close walk to downtown disney. Our room had a balcony that we were unaware of so that was a nice surprise. Ice machine on our floor was broken, and room was close to the elevator so we heard a decent amount of noise.Genuine Hotels.com guest review
"super comfy beds - just what you need after walkin"
It was excellent. I explained to the clerk that my son is autistic and loves elevators and he moved us up a few floors. He was thrilled. Said it was the best ever :)Genuine Hotels.com guest review
"Great Place near Disney but miles away from crazy"
This hotel is in the heart of Disney World, but seems miles away from the crazy that can be. Was within walking distance to Downtown Disney. The room was very clean, the staff extremely helpful and knowledgeable. The resort area is well maintained. The views from the rooms is very great. We had a room with a balcony which was very appreciated. Its a […] great place to stay with all the convenience of Disney, but not feel like you are bombarded. Read moreGenuine Hotels.com guest review
"Best customer service experience ever!"
The most helpful staff I've ever come across in a hotel. Very kind and willing to help. On top of that, a great value. Will come back.Genuine Hotels.com guest review
"Cleanliness of room"
This is the 2nd time I've stayed here and found it very nice, very convenient. This time there was a musty smell to the room. Not enough that we couldn't sleep, just noticeable.Genuine Hotels.com guest review
This was a nice hotel surrounding Downtown Disney. You can walk directly to all the attractions. The one issue was the hotel doors slammed. So around 8am when everyone was heading out you would hear the doors slam. Other than that it was a nice hotel and easy to get around.Genuine Hotels.com guest review
"I had a great weekend getaway!"
I would definitely book with them again I had a wonderful stay I had no problems the hotel was beautiful!!!Genuine Hotels.com guest review
"Birthday weekend with 3 kids!"
Amazing room...we had joining rooms but the only problem was that we asked for 1st floor since we had 3 kids and 2 strollers and lots of luggage but instead they gave us the 10th floor! Location is amazing...this was our first time staying and we'll be back!!!!Genuine Hotels.com guest review
Hotel is nice but we had mold in our room. The smell was horrible. Hotel needs to be updated, staff could do nothing because all rooms were booked.Genuine Hotels.com guest review
"Beautiful and Modern"
The hotels was very welcoming and fresh.Genuine Hotels.com guest review
Overall it was just a good hassle free experience.Genuine Hotels.com guest review
I little loud but that's to be expected at a hotel that caterers to families visiting Disney. Love the shuttle sevice to the parks.Genuine Hotels.com guest review
"Bang for your buck"
The place is awesome, you can't get anything better for your money. The rooms are spacious and modern. The only thing is the parking, if you don't valet, you will have a long haul back to the hotel from the self park area.Genuine Hotels.com guest review
"Close to Disney, great hotel"
I only stayed for a short time, but the hotel was great. It is clean, comfortable, the staff are very friendly and helpful, and it is close to Disney, which is why we were there.Genuine Hotels.com guest review
My husband and I spent 4 nights and we had a great time. If I had a suggestion, it would be, because of the distance from our room to the parking lot, it was a bit of a pain. The valet parking was pricey ($ 21.00 dollars per day plus tips), on top of the resort fee of $ 21.95. Make the total for both $ 30 per day and I'm sure the valet attendants will […] still make out well with their tips and more people will take advantage of their service. Friendly people and a very nice hotel. Read moreGenuine Hotels.com guest review
"Very pleasantly surprised!!!"
Excellent staff. Excellent room. Nice restaurants on property.Genuine Hotels.com guest review
"Best place for Disney"
We arrived at the hotel well before the scheduled check-in time, but our room was available and we were able to go straight to our room on the 23rd floor. We were even given a nice upgrade. Damaris at the front desk was great--as were all the staff with whom we had contact. The room was very comfortable with a nice balcony and lovely view--much nicer […] than the "moderate" resort on Disney property I had stayed at previously and the cost was much less. It is just across the street in Lake Buena Vista. Better for less--I'll take that any day.The only negative was the unreliable buses--this part is far better when you stay on an actual Disney property. We took a cab on several occasions due to the long wait. One evening a bus pulled up that said "EPCOT" (where we were going) only for the driver to tell us after we boarded that he made a mistake and was going to the Magic Kingdom. He had us disembark and said to wait for another EPCOT bus that would come in about 30 minutes, but we never did see that bus and took the cab instead. Overall, I loved the Buena Vista Palace and would definitely stay there again. Read moreGenuine Hotels.com guest review
The hotel was great. We stayed here before. The only complaint I had was just how full it was. Had to hike to get back to the car :) Hallways echo with just simple conversations outside your door. But it was good.Genuine Hotels.com guest review
Awesome service!! Beautiful hotel in a great location.Genuine Hotels.com guest review
Very pleased with the room and resort. All were super clean and nicely furnished. Pools were nice and employees were friendly! My only complaint was that I paid $10 to print etickets for one park. As wifi was included in the resort fee, I thought it was silly to charge a per minute rate in the business center and then $1 per page to print.Genuine Hotels.com guest review
"Would stay again"
Overall, the stay was great. We did notice some dust around the room in areas that probably just get overlooked (and I'm also OCD about being clean so I definitely noticed it). It wasn't dirty enough for me to complain, though and we slept just fine in the comfy beds. The shuttle service took a little long in the morning, but wasn't terrible and we […] stayed all day so the trip was worth it. The concierge and hotel attendants were very helpful as well. Read moreGenuine Hotels.com guest review
"close to all disney"
very comfortable. nice café & shops. nice pools.Genuine Hotels.com guest review
Loved this hotelGenuine Hotels.com guest review
"Great weekend getaway"
I booked the king room with Downtown Disney view and when we arrived to the room we noticed it was a two queen. I called the front desk and they had no king rooms available but they said they would get one ready for us. We went out to eat and by the time we got back they had everything set up, our new room had an breathtaking view (much better view […] than the first) and they even moved our luggage to the new room (we hadn't unpacked and they said they would take care of it). Overall great stay, friendly staff, and was impressed at how much they go above and beyond to make sure you have a pleasant stay Read moreGenuine Hotels.com guest review
"Great Hotel in Lake Buena Vista"
I have stayed in every hotel at Hotel Plaza Boulevard and this is by far the best place because of the location, the service and quality of the facilities. A great retreat for a family vacation.Genuine Hotels.com guest review
"This won't be our first visit!"
We had a great stay here while visiting Orlando. Very close to Downtown Disney and all the parks. The room was very clean and had a great view. Will stay again in the future.Genuine Hotels.com guest review
Hotel was very conveniently located with a quick wall to Down town Disney. Older hotel but maintained well and competitively priced.Genuine Hotels.com guest review
"disney downtown view"
it was refreshingGenuine Hotels.com guest review
had a very nice stay, will definitely visit again!!Genuine Hotels.com guest review
Overall the hotel was fine. Service was very good. Last to pick up and drop off for shuttle service (with bus driver complaining about it at night). Hotel is in need of a makeover but not terrible.Genuine Hotels.com guest review
Location is good but hotel rooms need to be more updated. You can hear people talking in room next door or walk ways at all times. Location is great close to everything and customer service is great. Everyone is helpful and happy to assist you.Genuine Hotels.com guest review
"Hotel in need of some updating & repair"
It was OK, but the hot tube had patchwork repairs, the mud wasps nests were everywhere, the ceiling was in need of a handiman. And you had to walk a mile to get anywhere. Plus I thought for the amount you spend for the resort fee things would have been better.Genuine Hotels.com guest review
"Close to downtown disney"
Excellent location,very friendly staff,excellent restaurants.Genuine Hotels.com guest review
Myself and 4 girlfriends stayed for a "girl's day" at Disney. From the moment we checked in we were treated wonderfully. The staff went above and beyond in customer service. Will we be back? Absolutely!!!Genuine Hotels.com guest review
"Very nice..close to Downtown Disney"
Suite was very nice. Made our first night of our honeymoon special.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Reviewer, First and foremost... Congratulations on your recent wedding. We are thrilled you chose us to stay with on your honeymoon. We hope your stay was memorable and we welcome you to come back again on your 1 year anniversary or even sooner. Warm Regards, Kristin
"Started out at 5 stars and then dropped to 3"
When we first walked into the hotel we were dumbstruck! It was so beautiful and the view from our room was phenomenal (looked right out over Downtown Disney). THEN...it started. They start calling and bugging you about trying out their Kay makeup and they want you to sign up for a time share. There are lots of hidden fees and the fees had 2 different […] kinds of taxes added on the final bill so the fee went up by at least 25%. Their breakfast buffet, which is not included, is exorbitant. We were on our honeymoon and the hotel was empty. We hardly ever saw another person. The hotel put us right next to a family with young kids. This did not work out well for either room, I'm sure. They were loud, I'm sure we were loud, and I could hear every single word they said. It sounded like this family's kids were actually in our room. PAPERTHIN walls. Spread the people out for goodness sake! The hotel is empty! One more problem was getting food from the outside brought in. We wanted pizza one night. Called a flyer that was under our door and the number was blocked from the room phone. My cell phone was broken. Called hotel services and they gave me the number for Papa John's. Papa John's arrives and asks me to come down to the bus stop to pick up my pizza. Excuse me? It's 11:00 at night and I'm in my pajamas, I wanted this to be delivered to my room but the hotel bans them from entering which does nothing but irritate the clients staying there. Read moreGenuine Hotels.com guest review
This hotel needs to be maintained better. It is showing it's age and lack of maintenance. We've stayed here in the past but always in the island rooms. This time we stayed on the 9th floor in the tower. The bathroom in room 924 has water damage around the baseboards and bottom of the door..in fact the door doesn't close correctly because it is warped […] so badly. There is water constantly on the bathroom ceiling and damage as a result. Sleeping was nearly impossible because of the paper thin walls and water pipes that are appartantly right next to the bed. We listened to our neighbors conversations all night and when they finally went to sleep we listened to the water run from toilets flushing or sinks draining above us. The location is ideal and the staff is extraordinarily polite and accomodating, however for the money, there are better options available. Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Reviewer, Thank you so much for writing a review. We appreciate the feedback and we will be sure to share these comments with the appropriate department head so these issues can be addressed accordingly. We apologize for not meeting your expectations. Kind Regards, Kristin
"Will stay again"
I had a very enjoyable stay at the Buena Vista Palace Hotel. I will stay again (and recommend this hotel to others). Amber at the front desk was fantastic! The rate was very affordable.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Reviewer, Thank you very much for such a great review. We are happy you enjoyed your visit and appreciate the loyalty you have by returning and recommending us to others. We will be sure to let Amber know what a fantastic job she did. Thank you for recognizing her. Kind Regards, Kristin
The stay was great the staff was great the bed could of been a little more comfortable.... but other than that everything was greatGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Reviewer, We want to thank you for your feedback on your stay and appreciate hearing that our staff was great. We are happy you enjoyed your time with us and hope you return soon. Warm Regards, Cindy
"Great for visiting Disney"
We stayed in September so they was not many staying at the hotel, the service was impeccable and location excellent for Disney downtown and buses available for all the disney parks. Food is a bit expensive but this seems to be the norm in OrlandoGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Alan from Ireland, We want to say thank you for the wonderful review. We are so happy that you enjoyed your stay. We have to agree, our staff does provide impeccable service and our location is the best around. Thank you again for sharing your experience and we hope you come back to see us again some day. Warm Regards, Cindy
The room was great, The pools were awesome great service overall a great nights sleep. The beds all I can say wow very comfortableGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Reviewer, We are delighted you had a great night with us. We get many positive comments on our beds and it makes us happy to read you had a great night sleep. Come back and see us again real soon! Kind Regards, Cindy
"Conveniently located but outdated facility."
The hotel is conveniently located across Disney's market. It's a clean and well maintained facility but with obvious signs of outdated decor and features. Rooms are spacious. Temperature control works well. Great bed. The room's safe didn't work. Got fixed. The wireless phone didn't work. Not fixed. The buses to the parks (included in your added daily […] resort fee charge) had an erratic schedule. They are supposed to be there every half hour - give or take 15 min. Sunday afternoon we waited 42 min. The gym is ok. Very outdated equipment. It closes at 10 pm. The Spa facility, for men in this case, is clean but totally outdated! We were misinformed about the closing time on Sunday hence I used it only one time. You have access to a nice private pool and a whirlpool. You get your locker with a bathrobe and flip-flops. Your also have more than enough towels. The steam-room, which I was told they have when I made reservations, doesn't exist. You do have a sauna. No drinking water in the men section. You do have coffee but no tea! There were no disposable razors, shaving cream, combs, nor a hair dryer. Very odd for a Spa! The expensive breakfast buffet on Sunday (no rates allowed here) has a very limited selection of healthy choices. Also, odd enough, no selection of cereals. Only some granola as topping for fruits with yogurt. No egg-white omelet, cheeses, cold cuts, etc. All in all, an expensive buffet with a cheap selection. I will not stay at this facility again in the future. Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Reviewer, We appreciate the feedback you have given us and we apologize for not meeting your expectations. Rest assured, these comments will be shared with the appropriate department heads so they can be reviewed and addressed accordingly with our teams. Warm Regards, Cindy
"Nice, but not luxury"
The price was okay, but the resort fee is stiff and is per night... Factor that into your budget, as it it charged upon check-out. The pool was old and outdated, and needs serious renovation. And self-parking may be free, but is far from your room! But the beds are super comfy, and the views are great, as this is a tower hotel.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Reviewer, Thank you for taking the time to write a review. We appreciate the feedback. We have listened to our reviewers and improvements to our pool area are in the works. More to come, but hope you decide to return to check it out. Warm Regards, Cindy
Everything was perfect!!!Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Reviewer, We are so happy your visit was PERFECT. Please come back and visit us again real soon. Kind Regards, Cindy
"Closest Hotel to Downtown Disney - great views!"
The best part of this hotel? The service is excellent! We were checked in extremely fast and were even able to receive a room upgrade to a water and downtown Disney view, which was great. Everyone at the hotel is extremely helpful and friendly. We knew about the $21.95/night resort fee, so that was not an issue for us. My only complaint is that the […] room smelled pretty musty, as others have stated, and wasn't in the best shape. The decor is updated enough, but you can definately tell there is high traffic in the hotel. The beds and shower were clean though. Read moreGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Traveler, Thank you so much for your feedback. It thrills us to hear when we provide excellent service. Your comments will be shared with the appropriate department heads to ensure they are reviewed and addressed accordingly. We hope if you are in the Orlando area, you will come back and visit us again. Warm Regards, Cindy
Didn't think it was okay for them to also tack on resort fees after we had already paid through Hotels.com. All prices and expenses should be included in price displayed on Hotels.comGenuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Reviewer, Thank you so much for writing a review. We do apologize that the resort fee was not clearly communicated to you. All third parties know of our resort fee and should have been conveyed. We truly are sorry it was not the case in your situation. Warm Regards, Cindy
"One night get away"
The wife & I got away for the night without the kids. Hotel was perfect. Just what we needed and a great view of Downtown Disney.Genuine Hotels.com guest review
Response by The Buena Vista Palace Hotel & Spa Dear Traveler, We are so happy you had a getaway and you chose to stay with us. Thank you for your review and we are delighted your visit was exactly what you needed. Come back and see us again. Warm Regards, Cindy
"very nice room with a view of the lake."
The room was nice with only one suggestion. The shower head needed to be replacedGenuine Hotels.com guest review
Second time in this hotel and not happy! 21.95 per night fee for nothing, my first night no bath soap, TV remote control doesn't work, when I pick up the phone to request the soap and tv r/c, guess what! doesn't work, I have to go to the lobby and report everything, at the end of my vacation they never fix the phone and gave me another broke tv r/c, […] but they are really good saying I'm sorry! Read moreGenuine Hotels.com guest review
"Very nice hotel but..."
beware of extra fees. They charge you an extra fee just to be there. It cost $22 just to have them park the car. If we had known it was going to be that much we would have parked it ourselves.Genuine Hotels.com guest review
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