All hotels in Melbourne, Victoria, Australia
1 room, 2 adults
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13 Spring StreetMelbourneVIC3000Australia, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 398 reviews)

  • Service
    Fantastic service
  • Location
    Great location
  • Cleanliness
    Clean
  • Breakfast
    Tasty breakfast
  • Comfort
    Uncomfortable
  • Wellness Area
    Poor wellness & sports facilities
2.0 / 5Fair
"For the amount you pay, you don't get much."
Not much to say, as I was not happy with the Hotel, room size, bath room size, lighting in the bathroom and room.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Bri, Thank you for your review. Thank you for taking the time to tell us about your experience at the Mercure Melbourne Treasury Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Guy Marinucci General Manager
Other trip Nov 26, 2015
Bri
AU
2.0 / 5Fair
"Disappointed"
Was very disappointed to pay for a king bed and have two singles pushed together and to have the cleaner walk in on us and wake us up when we had organised a late check out.
Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sarah, Thank you for your review. Thank you for taking the time to tell us about your experience at the Mercure Melbourne Treasury Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Guy Marinucci General Manager
1 night romance trip Nov 21, 2015
Sarah
AU
3.0 / 5Good
"Well situated - Parking a nightmare"
After I booked my room, I was phoned by the hotel a day or two later to check that i was aware that this was a 9pm check-in. I was not aware but a subsequent check of the fine print showed that this was the case. I have been travelling for business for 16 years and this is the first time I had heard of this late check-in time. As check-out was still 10 am, this was a 13 hour stay, not the 20 hour normal stay. I also required to park my car. The underground parking is a nightmare, with no room to manoeuvre. There are concrete pylons with metal bars attached to protect the pylons. The spaces are so narrow I had to fold in my side mirrors to get in. The metal bars did however scratch my rear driver side door. When I arrived at the hotel, there was no opportunity for early check-in; they even had to check if the room was ready at 9:20 when I was eventually checked in. This facility has a charming look, but my short stay was made into a very unhappy experience.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Anonymous, Thank you for your review. Thank you for taking the time to tell us about your experience at the Mercure Melbourne Treasury Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Guy Marinucci General Manager
Other trip Nov 22, 2015
A Traveler
AU
4.0 / 5Excellent
"Great location"
Great location to stay near trams gardens and cbd. Thought the room quite small for the price we paid. Overall a good stay
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Leonie, Thank you for your review. We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Guy Marinucci
Other trip Nov 16, 2015
leonie
AU
5.0 / 5Outstanding
"Quiet and comfortable Hotel with Garden outlook"
I had a short business stay and the room was fantastic - the bed was almost too comfortable.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Jacque, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. Great to read you slept well in our too comfortable bed. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. regards Guy Marinucci
Other trip Nov 16, 2015
Jacque
AU
4.0 / 5Excellent
"Close to Peter Mac Hospital."
Stayed for 2 nights while my partner was undertaking treatment at Peter Mac in Melbourne. We decided to stay down this time and chose the Mercure due to proximity to PM. The staff were great, the room was clean and comfortable and it's only a quick walk from both Peter Mac & the middle of town. We will definitely be staying here again.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Trevor, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope the treatment is going well and your next visit is for more enjoyable reasons. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Nov 12, 2015
Trevor
AU
5.0 / 5Outstanding
Very clean, quiet and well appointed. Great location and friendly staff.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear SIr/Madam, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Nov 11, 2015
A Traveler
AU
4.0 / 5Excellent
Great holiday will stay again
Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens
Dear Gabrielle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager
5 night trip with friends Nov 4, 2015
Gabrielle
AU
4.0 / 5Excellent
"Nice distance to ROD LAVER arena"
we had a nice quite night stay and the staff were lovely the only problem was there was not enough car parking and the parks were to small for bigger cars overall quite a nice place to stay.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Carol, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Nov 8, 2015
carol
AU
4.0 / 5Excellent
"Stay at the Mecure Treasury Gardens, Melbourne"
The stay was great and overall the service was good (we were given a platter of chocolates by the general manager during our stay which was nice). However service in the restaurant could be improved, the staff tended to focus their attention on the bar and left the customers in the restaurant waiting longer than they should for meals. More staff should be allocated to the restaurant. Access to the hotel was a struggle via a set of steep steps, it was not easy to carry heavy luggage up the steps. A ramp would be easier to use, if not then porters should be on hand to help with luggage. The bathroom size could be increased for the room, it was a little too small, great for one person, but not for two people.
Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens
Dear Carolyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager
8 night family trip Oct 26, 2015
CAROLYN
GB
5.0 / 5Outstanding
"Absolutely fabulous."
Wonderful staff, perfect location and restaurant had wonderful food. Being Gluten Free myself it was so good to have that facility in house. Would recommend it to everyone.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Jackie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Nov 5, 2015
Jackie
AU
4.0 / 5Excellent
"Easy to get to hotel. Great location."
Great hotel. Very clean. Easy to get to in the CBD. Breakfast was great.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sir/Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Nov 4, 2015
A Traveler
AU
5.0 / 5Outstanding
"fantastic location & great room"
Love the Mecure Treasury Gardens. The location is peaceful & quiet end of city around corner of Paris end of CBD. Opposite Treasury Gardens with fantastic views. Staff are courteous. The room & amenities are comfortable & modern. We'll keep coming back as we love it!
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Priscilla, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Nov 2, 2015
Priscilla
AU
4.0 / 5Excellent
"Nice hotel on the edge of the city"
Nice hotel on the edge of the city. Really friendly, helpful staff. TV could have been a little bigger in room, but overall a good experience.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Jodestar, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Nov 1, 2015
Jodestar
AU
5.0 / 5Outstanding
Staff very helpful courteous. Room was clean. A bit more milk for the cuppa's would have been appreciated.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Janette, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Nov 1, 2015
Janette
AU
5.0 / 5Outstanding
"Great View"
Great views over the Treasury Gardens, MCG and the Tennis centre, the staff were wonderfully and couldn't look after us enough, will definatley come back.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Shane Mac, Thanks for your review. We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Guy Marinucci General Manager
Other trip Oct 29, 2015
Shane Mac
AU
5.0 / 5Outstanding
"Great stay every time"
This was my third stay at Treasury Gardens and it was as good as ever. Clean comfy rooms, yummy food and very friendly, helpful staff. Will definitely stay here again.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Meg, Thanks for your review. Also thanks for your Loyalty. We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Guy Marinucci General Manager
Other trip Oct 28, 2015
Meg
AU
5.0 / 5Outstanding
"Perfect hotel for Melbourne Running Festival"
We stayed at the Mercure Treasury Gardens as we were running in various events on the weekend of the marathon. It was perfectly located not far from the MCG where everything was happening for us and our running mates. The hotel staff were always friendly, the room was just right for a week in Melbourne. Really nice vibe, loved the "green" style of the ground floor bar and dining area.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Caryl, Thanks for your review. I hope you enjoyed the Melbourne Marathon and achieved what you set out to do. We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Guy Marinucci General Manager
Other trip Oct 26, 2015
Caryl
AU
4.0 / 5Excellent
"City getaway"
hotel great, service great, breakfast fantastic - letdown again not able to park at hotel. Arrived 30mins after designated check in time & still have to park around the corner & lug our bags from the carpark there and back. Not a fantastic walk if raining....assume room was only just finished being services when we got back from carpark as water puddles in bathroom & no extra pillow left in cupboard
Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sir/ Madam, Thanks for your review. We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. Apologies for not being able to park in the carpark. We have only a limited number of car park bays available and the overflow we have a relationship for Wilsons car park in Flinders Lane It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Guy Marinucci General Manager
1 night romance trip Oct 22, 2015
A Traveler
AU
4.0 / 5Excellent
"easy walking distance to Rod Laver Areana"
comfortable, clean and handy for families with rooms having two queen beds.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Paula, Thanks for your review. We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate your comments regarding the breakfast buffet. The hot food is replenished throughout the morning. I have shared your comments with our Chef so we can monitor the quality of the hot food throughout the service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Guy Marinucci General Manager
Other trip Oct 24, 2015
paula
AU
5.0 / 5Outstanding
"Great hotel-with beautiful views"
Only an overnight stay but the staff etc were wonderful. I am in a wheelchair & the hotel easily accommodated me. I would happily recommend.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Anonymous, Thanks for your review. We appreciate your recommendation We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Guy Marinucci General Manager
Other trip Oct 20, 2015
A Traveler
AU
4.0 / 5Excellent
"Handy to the sporting precinct"
Quiet location and very handy to the Melbourne sporting precinct. Public Transport out the door and also part of the Sky Bus drop off.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Troy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Oct 14, 2015
Troy
AU
4.0 / 5Excellent
"nice stay"
Tidy and clean room. Nice garden view. But the bathroom is small, and the kettle was broken. One of the lift was broken down, so only one lift left for the whole hotel and quite bit waiting.
Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sir/Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager
2 night romance trip Oct 10, 2015
A Traveler
AU
4.0 / 5Excellent
"Nice view of the Treasury Gardens"
Hotel staff ver accomodating when the original wotif booking didn't suit
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Min, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Oct 13, 2015
Min
AU
3.0 / 5Good
"Well situated a little dissapointed"
Second time ever staying in melbourne I chose to do a supprise hotel package and got mecure treasury gardens. Was a little disappointed to begin with as it was actually cheaper to book the hotel on wotif itself. the room was standard nothing special a little dusty and the bathroom a bit pokey. Was comfortable overall. Breakfast was ok way overpriced though. Staff were friendly and hotel is well situated. Was ok for overnight stay.
Genuine Expedia guest review
Other trip Oct 12, 2015
Lisa
AU
5.0 / 5Outstanding
"Good hotel"
Great staff, breakfast was great for the price. Close car parking that isn't too dear.
Genuine Expedia guest review
Other trip Oct 12, 2015
A Traveler
AU
5.0 / 5Outstanding
"Convenient location"
We enjoyed our stay very much. Our room was well appointed, very quiet and comfortable. Convenient to tram routes and in walking distance to theatres, restaurants and city.
Genuine Expedia guest review
Other trip Oct 11, 2015
A Traveler
AU
5.0 / 5Outstanding
"Really Convenient Location"
Really impressed with the size of the room, comfy bed, nice refurbished bathroom - smallish but adequate. The tap over our hand basin had come loose but was repaired within an hour of us mentioning it. Even though we weren't overlooking the Treasury Gardens we had a lovely view of a rooftop garden from our window (we were on the 9th floor). Staff were really polite & friendly.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sir/Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci
Other trip Oct 6, 2015
A Traveler
AU
4.0 / 5Excellent
"Nice hotel close to most areas of interest"
Great room, would love to have had a table and chairs to sit at when eating in. Room service terrific, friendly staff and very quiet. Car park is a little tight especially for a four wheel drive but if you can get one its worth the struggle getting in and just leaving it there and get around town on trams and foot. Would stay here again.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Ellen, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Oct 4, 2015
Ellen
AU
3.0 / 5Good
"Nice but somethings missing for a modern hotel"
Staff were nice. But no way to check your bill in the room, in this day and age what the. 30 minutes of free wifi in the lobby per day get real! $27 a day to have internet in your room, I just want access I don't want to buy the ISP. I used my phone hotspot, we were there three days so that was much better and cheaper, than paying $81. From hearing the other guests parking was a bit of a nightmare, we flew in so no car. Rooms were clean. But the bathroom was so small you could barley open the shower door. Location is convenient. If you are there overnight on business it would be ok, if you are there for a holiday or a few days there is much better value else where.
Genuine Expedia guest review
Other trip Oct 4, 2015
A Traveler
AU
3.0 / 5Good
"Fantastic location and very friendly helpful staff"
The room was fairly average, very small bathroom and housekeeping a bit sloppy but the location and friendly helpful staff made up for it
Genuine Expedia guest review
Other trip Oct 3, 2015
Michelle
AU
5.0 / 5Outstanding
Staff were particularly helpful, especially Tania on reception
Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sir/Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager
3 night family trip Sep 25, 2015
A Traveler
AU
4.0 / 5Excellent
"Friendly staff good location"
Excellent service from a great staff. Room could do with better lighting and consistent thermostat in the air conditioner
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Jenny, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Oct 2, 2015
Jenny
AU
5.0 / 5Outstanding
Excellent location, and very helpful staff.
Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sir/Madam, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
4 night romance trip Sep 24, 2015
A Traveler
GB
5.0 / 5Outstanding
"Lovely Hotel"
Great location quiet rooms good restaurant and bar. Transport close by.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Jel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Oct 1, 2015
Jel
AU
4.0 / 5Excellent
"Mercure Treasury Gardens, Melbourne"
Experience of our stay met our expectation. Our children wanted to see Melbourne CBD and nearby tourist attractions. The location of this hotel was handy.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sir/Madam, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Sep 30, 2015
A Traveler
AU
4.0 / 5Excellent
"Nice hotel on southeast corner of city circle"
Staff were very friendly and facilities were new looking.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Mitch, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy MArinucci general Manager Mercure Melbourne Treasury Gardens
Other trip Sep 30, 2015
mitch
AU
4.0 / 5Excellent
"CBD Edge with a view"
CBD Edge with a view of the Gardens convenient to Collins and Flinders St Trams heading to Bridge Road, Richmond, Very quiet hotel. But its about time hotels provided wifi as part of the tarrif.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sir/Madam, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments regarding the WIFI. WE do offer complimentary WIFI to all our loyalty members of our program Le Club. It is free to join. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Sep 30, 2015
Shayne
AU
5.0 / 5Outstanding
Good spot near the mcg and across the road from treasury gardens also in the free tram zone , the rooms were good and the staff friendly and very helpful
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Luke, We very much appreciate your comments regarding your stay at the Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Sep 30, 2015
Shirley
AU
3.0 / 5Good
"Room 109-Bed Mites"
#109 (twin share) had bed bugs & I had my WORST SLEEP of 2015 that night. We've stayed in 6 hotels within the month so its not a case of being in a strange bed. Everything else was what I expected for AUD$230 p/n. Customer Service being exceptional.
Genuine Hotels.com guest review
1 night romance trip Sep 26, 2015
A Traveler
AU
4.0 / 5Excellent
"Convenient Location"
Fabulous, friendly, prompt service! Very comfortable bed. Only one chair for sitting/eating at bench. Cramped bathroom with see through bathroom door, so no privacy. But large, good shower. Overall, I would certainly go again, but only for the "special" price, not the normal price.
Genuine Expedia guest review
Other trip Sep 28, 2015
A Traveler
AU
4.0 / 5Excellent
"One night family getaway"
Our family stayed here for a night, clean modern rooms close to restaurants and a short walk or tram ride to the mall. Bathroom squishy but otherwise all good!
Genuine Hotels.com guest review
1 night family trip Sep 25, 2015
Samantha
AU
3.0 / 5Good
"Unstable and small beds"
The single bed was tiny. I am 6.1 and my feet were hanging out the bottom of the bed. The beds were on rollers and every time i rolled or moved the bed moved too ! Four restless nights of sleep, always fearing i might fall out of bed !!
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the Mercure Melbourne Treasury Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens
Other trip Sep 27, 2015
A Traveler
AU
5.0 / 5Outstanding
"Clean, comfortable hotel in good central location."
Enjoyed our 2 night stay here. Staff were friendly and helpful. Loved the location which was close to central attractions, shopping and eating places.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Christine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager
Other trip Sep 24, 2015
Christine
AU
4.0 / 5Excellent
"Great Location"
Staff are always fantastic here, the service is exceptional and I have never been let down when staying here.
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Sir/Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager
Other trip Sep 21, 2015
Selena
AU
4.0 / 5Excellent
"Friendly people"
Great environment with friendly people, the only downside was the small size of the room.
Genuine Expedia guest review
Other trip Sep 20, 2015
A Traveler
AU
2.0 / 5Fair
"Well located which is its best attribute"
First room was noisy, from a banging noise in the wall. Requested a move, which was done very quickly and with a totally obliging manner. (Whilst eating in breakfast I read the trip advisor reviews. the noisy issue is a common thing) Breakfast was the most disgusting breakfast I have been presented in my 60 years. As I do not eat buffet styled food. I requested ala carte. The cook obviously went straight out to the buffet and got some 3 hour old cooked cardboard bacon. Coffee was fine.
Genuine Expedia guest review
Other trip Sep 19, 2015
Barry
AU
4.0 / 5Excellent
"Location location location!"
Excellent location for MCG and Melbourne CBD! staff (Tyran?)! from booking in counter went beyond to accomodate room early! Bathrooms very small but ok for a night or 2!
Genuine Hotels.com guest review
1 night romance trip Sep 12, 2015
Jody
AU
4.0 / 5Excellent
Excellent! Great service and very comfortable stay. Will definitely come back again :)
Genuine Hotels.com guest review
3 night business trip Sep 10, 2015
Pamela
AU
4.0 / 5Excellent
"Accomadation was central eating places good"
MY experience was met all my needs and enjoyed being in Melbourne
Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens
Dear Bernadette, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guy Marinucci General Manager
Other trip Sep 15, 2015
Bernadette
AU
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