Staff very friendly and helpful - especially your Kiwi Front of Office - Ryan.Genuine Hotels.com guest review
We enjoyed the friendly staff and the food was excellent. Would definitely recommend to friends.Genuine Hotels.com guest review
"Quiet and comfy does the job."
The hotel, is great for those just looking for a place to crash for a few nights whilst out and about. You're paying for a very decent room, the bed is comfy and hotel and rooms itself are well kept, bathrooms was small in the room I stayed at, but again, if you're just looking for a place to crash and you don't care too much for the asthetics, it's […] perfect. I definitely recommend this place, as you can get a quiet nights sleep as it's far from the busy streets of Melbourne. Read moreGenuine Expedia guest review
"Recent Renovations a Big Success"
Excellent shower, bathroom renovation. Room size, European feel, just a bit 'close', but no other complaint possible .... very nice with a king size bed and view of the gardens and beyond into the Eastern suburbs and towards the bay.Genuine Hotels.com guest review
"Excellent all around"
Our family had a wonderful time at Mercure. We love the services and everything. Staffs are fantastic. We definitely recommend to our friends.Genuine Hotels.com guest review
happy with our stay a room with all we needed - we were ther for just a night and ws close to everything we needGenuine Expedia guest review
"Good place to stay"
Overall a good location, within walking distance to the tennis (which is why i was in Melbourne). Helpful staff. Bathroom was a little small but overall a good place to stayGenuine Expedia guest review
The hotel has recently been renovated and is really nice. The staff are fantastic, helpful and friendly. The hotel is located really close to a tram stop which makes it easy to get around too.Genuine Hotels.com guest review
This hotel is in a good, quiet location with easy access to trams and trains. It is also just a short walk into the CBD. The rooms are basic but large and mine was very clean. Front desk staff were helpful and pleasant. The hotel has a very nice gym and a pool. The only negative would be that there was no washing up sink for the dishes - you have to […] wash those in the bathroom. I was lucky to get a great deal on this hotel which is usually well priced for what you get. Read moreGenuine Hotels.com guest review
Handy location to walk to Melbourne sights. Simple room but clean and comfortable for family of four. Bathroom could have been a little bigger but served it's purpose. Value for money.Genuine Expedia guest review
Rooms were over priced for what they were and staff took too long to answer the phone for reception or room service. However all staff were pleasant and welcoming. Housekeeping were the most efficient and well managed department in my opinion.Genuine Expedia guest review
"Melb trip for the hockey"
Bed and pillows could be improved. Easy to get around Melbourne from this base. Did everything we needed.Genuine Expedia guest review
"Very handy location"
I checked in after 10pm and was hoping to have some room service after getting in from the airport but was advised that only a limited menu was available...i ended up with a vegie sandwich. As i new i would be late checking in, i did book a place that i new had 24 hr room service, so this was a bit disappointing. I also booked a room that had a city […] view....not much of a city view but a view of the bins and alley way. Bed was very comfortable though and very clean and the staff were really nice also. It is also well located, near Flinders street and just a short walk into the heart of Melbourne. I probably would stay there again for the right price. Read moreGenuine Expedia guest review
Basic, comfortable. Rooms a little on the small side but OK. Internet is expensive with one of those irritating slow down your speed after a certain amount of usage arrangements. Australia really needs to dtich these.Genuine Expedia guest review
"Close to CBD"
Our room was great for the night that we stayed. Was very close to the event we had to attend. Check in / check out was really quick. Overall very happyGenuine Hotels.com guest review
Really good service at both check in and check out. Room size was small, especially the bathroom, but the location well and truly made up for it. We were only there for a night and weren't looking to spend much time in the room anyway. Room had a great view looking out over Treasury Gardens and accross to the MCG. Overall, very happy - good location, […] comfortable rooms, friendly staff and quiet hotel. Would stay again without hesitation. Read moreGenuine Hotels.com guest review
"Lovely place to stay."
We only stayed for one night but we thoroughly enjoyed the experience. Park view was lovely as was the decor and the room service. No problem with having the two kids with us in the room as both beds were comfortable and big enough. The food and staff in the restaurant downstairs was also of top quality. Convenient location for tram and walking around […] town. Read moreGenuine Expedia guest review
We had a wonderful time as first time in Melbourne.Good handy location as free tram cruising in front of hotel. Will stay there another time when in Melbourne.Genuine Expedia guest review
Very much enjoyed the stay, hotel very good, and we were offered the privelege of a late check out as this suited us. thank youGenuine Hotels.com guest review
loved the location of your hotel. Beds were comfy. Very clean. The only thing I could find was the bathroom was pretty small.Genuine Expedia guest review
"If you don't mind a bit of noise it's great"
All was nice, but for one detail - noise in the 11th floor. You can hear the air conditioning fans from the top of the building. It is a cyclical noise of such low frequency that is a bit irritating after all. Apart from that all was greatGenuine Expedia guest review
theres no parking which means you have to park up the road in public parking which costs $30 per night so that was a huge disappointment especially when you get a rental car. There is nothing any website that tells you that either. The housekeeping staff were lovely and our room was immaculate everytime we came back to our room. Overall its a good location, […] its perfect for sleeping not lounging around all day. Read moreGenuine Expedia guest review
One of the hotel staff, David, was great when my girlfriend spilled her cup of coffee on the bed. When we reported it it reception David came straight up and changed the linen for us with no fuss or bother. We really appreciated his positive response and he was very personable and friendly.Genuine Expedia guest review
"Nice and clean."
A little away from the centre of downtown, but perfectly nice and clean hotel.Genuine Expedia guest review
Fairly pleasant, although beds were really uncomfortable.Genuine Expedia guest review
Exceptional staff, very helpful. Basic room but very comfortable, clean and quiet. Would recommend.Genuine Expedia guest review
"If you need a sleep in, you won't get it."
The staff were lovely, but the room was very dissapionting. It was very small and pokey for the amout of money we paid. Also, the walls must be very thin, we were woken very early by general clunking and taking. When housekeeping was doing the rounds, the bangs were very loud.Genuine Expedia guest review
Quiet room with a fantastic view of the Treasury Gardens. Very close to the MCG and free tram transport around the city. Breakfast was great, as children eat free, with lots to chose from.Genuine Expedia guest review
The bed was meant to be a king but was two king singles pushed together with an annoying crack in the middle.Genuine Expedia guest review
Compact and nice. Good location and service. New and cleanGenuine Expedia guest review
"convienent to all we wanted to see"
Enjoyed it but would appreciate two comfortable chairs to sit in so as not to have to sit on the bed. Really quiet location and in walking distance of so muchGenuine Hotels.com guest review
"Happy to stay again"
Room bigger than expected. Tiny bathroom but was fine for what we use them for. Staff great. Our heater malfunctioned and someone was there within 5 min to fix it. Great service all round. Lime Bar/Cafe busy which is a good sign and breakfast was great. Highly recommended and although at top end of city blocks, 5 min walk and in city centre and across […] the park to the MCG, Tennis & Soccor stadiums. Read moreGenuine Expedia guest review
"Modern decor but not functional"
Bathroom too small, nowhere to hang towel or put any toiletries. Difficult to get in and out of shower. Single beds very small. Could hear room next door showering and flushing toilet. Whilst the decor was very nice the room wasn't very functional.Genuine Expedia guest review
Had my iPad stolen from inside the room the last day of a two day stay! Seems like their camera didn't show anything? Do not stay there! Wouldn't even call police!Genuine Expedia guest review
"Very good accom in a great location."
Good quality hotel, had no problems at all. Position was great, close to tram stop and nice overlook of park etc. Would stay again.Genuine Expedia guest review
"Very enjoyable stay for 5 nights"
I'd stayed here previously and enjoyed the now re-furbed rooms. The room size was perfect for one, might be a bit tight for 2 but if you're out and about most of the time then no problem. As a solo female traveller I felt at home and very safe in and around the hotel. The upsides - very comfortable bed, great block-out blinds, funky decor, a lovely […] new bathroom with excellent shower pressure. The only real downside was the "wet room" style shower - these never seem to work. The bathroom floor ended up soaked every time. I watched one in-house movie from a very good selection - the picture quality wasn't great but that didn't spoil the movie. The location of this hotel is excellent and I'd stayed here again. Read moreGenuine Expedia guest review
The staff were extremely helpful and pleasant to deal with. The rooms were very clean and housekeeping staff did a great job.Genuine Expedia guest review
"More than what you pay for"
The hotel was in the perfect location. The bathroom was great and room was generous. we will definately stay there again.Genuine Expedia guest review
"Great value for money in Melbourne CBD!"
Value for money - 5 points! Great stay in the very CBD of Melbourne and a friendly staff, overlooking some of the Melbourne's highest skyscrapers whilst enjoying a nice room. Apart from a little interruption from the hotel staff checking the bar, a very pleasant overall experience!Genuine Expedia guest review
"Comfortable and pleasant."
This was a good, pleasant place to stay. The rooms were small but for the deal we got, we were very happy. This was a warm, cosy room to come back to after a day out in Melbourne. A fairly central location and easy to get to other parts of the city by foot or otherwise a central location to jump on a train or tram to other parts of town. The only disappointing […] things were the flat beer at the hotel bar and the poor picture quality of the TV in the room when we watched one of the in-house movies one night. Other than that, overall a fine place to stay when in Melbourne. Read moreGenuine Expedia guest review
"Basic, clean, close to CBD."
We landed eraly in Melbourne and because our room was not available they upgraded us, very nice. Rooms are practical, clean and basic. Our view was obscured by a cement wall. No balcony. Breakfst buffe was very basic. Close to CBD and all other attractions. Over all good value.Genuine Expedia guest review
"Suggest better mattress toppers but otherwise good"
Had 2 singles beds pushed together to make a queen, not unusual, but the bed had no topper on so could clearly feel the gap, which made sleeping difficult. After requesting it they put a topper on, but still the difference was noticeable. If this is likely to bother you id suggest asking for a proper queen or mattress topper up front. Otherwise good […] service all round. Read moreGenuine Expedia guest review
"Disappointment for a short stay"
i booked this hotel that had a promotion for $50.00 food and beverage voucher..the food was crap and what we requested for from the menu was not available as well..very disappointing..the quality of wine served was very cheap and not pleasant at all..overall the experience was not great at allGenuine Expedia guest review
"Surprisingly lovely food at restaurant for dinner"
Convenient to trams and MCG for football. Very helpful staff and comfortable bed.Genuine Hotels.com guest review
"Good proximity to MCG, Tennis Centre, Park."
Overall stay was good. Condition of Hotel was ok. Reception area looked pretty basic. Room was very clean and tidy, but a little small, especially the bathroom. Needed more reception staff as waiting time at reception was a little long. Lift wasn't working on the first day that I was there which meant a long time waiting for the lift and crowded when […] it arrived. But overall stay was pretty good. Read moreGenuine Hotels.com guest review
"Spacious rooms with small bathroom"
Decent hotel although charging 15 AUD for 12H wifi and 28 AUD pp for buffet breakfast will put your budget on a test. On the edge of the CBD so it´s within walking distance to most central locations. Bathroom is so small that it´s a one person at a time only but the large bed and spacious room makes up for it. We got a room with "city view", I would […] recommend trying to get a room with park view as the hotel is just across the street from a lovely park. Read moreGenuine Hotels.com guest review
"would recommend even for a meal."
great position and lovely meals available at reasonable prices. would stay here againGenuine Expedia guest review
"Strongly recommended hotel"
Excellent location for office buildings nearby and a short, easy walk to transport, shopping and restaurants/bars. Decent desk & lighting for business travellers. As pictured in official hotel photos (which can be rare!). Sunrise directly through the windows from the garden view rooms (which face Spring Street/due East). Head just around the corner […] into Collins Street for cheap, great coffee and fruit toast for breakfast if you don't fancy the full hotel breakfast. Read moreGenuine Expedia guest review
"Well located,good value and perfectly adequate."
A perfectly adequate, well located hotel for a short stay in Melbourne. The property has recently been renovated and public areas and rooms are very pleasent, with modren and vibrant decor. The hallways etc are dark and narrow, but the rest of the property is perfectly adequate. Well located, the free circular tram as well as normal public tram services […] stop just outside the property making access to all the cities main attractions easy. There are also a good range of shops and convenience stores etc in close proximity. The very pleasent Treasury Gardens are located just across the street and perfect for a gentle early morning or evening stroll. Whilst perhaps lacking in the range of facilities of larger properties this is all in all a good value and perfectly adequte hotel which I would not hesitate in recommending. Read moreGenuine Expedia guest review
thanks for a lovely stay at your Hotel. We were upgraded to a garden view room which was lovely.Genuine Hotels.com guest review
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