Lost our booking, blamed website. Waited 30 minutes to fix. Good location, rooms nice & comfortable. Overall an ok stay.Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens I am sorry their was an issue with your reservation. Please accept my apology. Thank you for your feedback. Regards Karen Taylor
"Reasonable great view of aircon unit"
Sometimes you just think you may get a bit of an upgrade being with hotels. Com But no waLk into the compact room open the window blinds Bingo industrial back yard of air conditioning unit Pumps and dingy back lanes of Melbourne Disappointed yeah but walking distance to rod laver arena and Collins street shopping Hmmmmmmmm Gotta be something better […] for the price keep looking I will be Read moreGenuine Hotels.com guest review
Great location, close to shops and the park, room poorly set up with noises from neighbours very obvious eg. Roller doors and bathroom use. Forget the onsite parking.Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens I was sorry to read that you were disturbed by noisy neighbours and that you were not happy with the parking options. We hope to see you again for a more comfortable stay. Regards Karen Taylor
"Nice hotel, close to the CBD"
We arrived after 7 pm, reception staff very helpful and friendly. The insulation of the rooms good be better, we had to listen to people arguing at 3am. Close to CBD and free tram station, I will go back again if I visit Melbourne.Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens Thank you for your review. I was glad to hear that you had a nice stay and that the location suited your needs. Our team are always happy to assist with any needs you may have during your stay, including noise experienced from other guests. Please do not hesitate to contact one of our friendly staff any hour of the day if required. We look forward to seeing you again in the future. Regards Karen Taylor
"Dark, dingy and not 4 star!"
I will never stay here again - it was really horrible. The room was tiny, and so dark you could barely see anything - definitely could not read or see inside your case. The black walls and carpet contributed to the feeling that you were in a prison. The bathroom was the size of the average toilet, and was so dark impossible to put on makeup. The 'pillow […] menu' - was just that : a menu - they didn't have any pillows available. To be fair, the towels were OK. But everything else was just tacky and dingy. For the same price as we paid here (I know we cannot mention it in this review, but it was at the upper end of what you would expect to pay for a 4 star) we have stayed in MUCH nicer hotels. Read moreGenuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens I was very disappointed to read that we did not meet your expectations and that you were not happy with the lighting and decor of the room. Thank you for your comments on the pillow menu, we have since purchased more pillows to keep up with demand. I am sorry that we were running low when you requested. Regards Karen Taylor, Mercure Melbourne Treasury Gardens
"great view and not far to walk to venues"
Great comfortable king size bed. Lovely view and quite for a city locationGenuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens Thank you for your favourable review. We look forward to welcoming you back. Regards Karen Taylor
"Mercure treasury gardens, melbourne"
Great place to stay, value for money and conveniate to public transport. Friendly staff. A little more info on parking would be appreciated on booking, although once worked out was fine. 2pm Sunday checkout was a welcome surprise. Clean & modern hotel.Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens Great to hear that you enjoyed your stay, felt you received value for money and made use of the late Sunday checkout. We look forward to seeing you again. Regards Karen Taylor
"Lovely hotel close to main attractions."
We stayed here overnight as we were in Melbourne for a concert at Rod Laver Arena. The hotel was lovely and the staff were so helpful. The food available was also first rate. Overall, staying here made our trip relaxed and extremely enjoyable.Genuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens Ali, the team will be thrilled to read your favourable review. Thank you for your feedback and we look forward to seeing you again. Regards Karen Taylor, Mercure Melbourne Treasury Gardens
"Didn't meet expectations"
We booked a room with a garden view and got a view of a metal roof. (Put on the first floor and couldn't see any garden). The room was rediculously small for 4 people, it wasn't cleaned well with items left behind from previous guests and the bathroom was only big enough for 1 guest. I arrived with 2 suitcases and kids and had to carry them up steps. […] No help available and no ramp access. The food was fine. Read moreGenuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens I was sorry to hear that you did not receive the room that you expected. Please accept my apology for this. We do have spacious twin rooms with two queen sized beds, I would be happy to discuss in more detail available options for the future. I am sorry that our team was not vigilant and help you with your luggage. We hope to have the opportunity to welcome you back for you to have a great experience. Regards Karen Taylor, General Manager
"good quiet stay opposite gardens!"
location is excellent opposite the treasury garden and fitzroy garden, so lovely at the quiet end of Flinder Street and next to the stop for free tram. the room is small but well set up with everything. Feels new! Shower is spacious despite bathroom being slightly smallish. I hope it stays this way and I will return to Mercure again.Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens Great to hear that you enjoyed your stay. Thank you for your favorable feedback and we look forward to seeing you again soon! Regards Karen Taylor, General Manager
"Nice hotel well located with pleasant views"
Modern, clean hotel with pleasant views of treasury gardensGenuine Expedia guest review
Response by Mercure Melbourne Treasury Gardens Thank you for your positive review. Regards Karen Taylor, General Manager
"Comfortable, Great Service"
It's a comfortable hotel in the East end of Melbourne, staff are very friendly.Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens I am glad you found out team friendly, we look forward to welcoming you back. Regards Karen Taylor, General Manager
"Location, location, location!!"
Enjoyed the stay but not the car park!!Genuine Hotels.com guest review
Good value for money, rooms are a bit small but ok for a short stay. Lobby and restaurant are probably more at a 3 stars grade. Service at reception and car park was really good.Genuine Hotels.com guest review
My family and I enjoyed a 2 night stay at mercury spring st melbourne. It was in a great position, walking distance to everything. The rooms were spacious and comfortable. The shower pressure excellent and lovely fluffy towels. We loved our stay and would highly recommend this hotel.Genuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens I was pleased to hear that you enjoyed your stay, including the fluffy towels! Thank you for your recommendation, we look forward to welcoming you back. Regards Karen Taylor, General Manager
Good rooms, quite and great locationGenuine Hotels.com guest review
"Great location and excellent service"
Met or exceeded expectations in all important respectsGenuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens Hi David, thank you very much for your 5 star rating! We look forward to seeing you again. Regards Karen Taylor
"City exploring and Ashes watching"
A very nice hotel - not too big. We had a garden facing room, early checkin and 2 double beds. Worked really well for our family of 4 with 2 teenagers. Great location near sports arenas, trams -and still in the downtown area. Recommend breakfast - kids free and nice food. Beware of in room Wifi charges - they can be very hefty.Genuine Expedia guest review
done the jobGenuine Hotels.com guest review
"I will never go back again!!"
Overall the stray was fine but I had left my Tiffany earrings in the room and called the hotel that afternoon about, received a call saying was not found then another found after I told them the cleaning lady would have vacuumed it.. returned back to me BROKEN not even an apology for them breaking a very sentimental item to me or to pay for the damage/repair... […] Will never return!!! Read moreGenuine Hotels.com guest review
Response by Mercure Melbourne Treasury Gardens I am pleased that your stay was fine, although I was sorry to read that your stay was marred due to your earrings being left in your room. I know the team was really pleased when they did finally retrieve the earrings after some searching, unbeknown to them they were damaged. I am sorry that we did not meet your expectations. Regards Karen Taylor, General Manager
"Great hotel in good location"
This a good quality hotel that you do not have to pay the earth for. Rooms are well presented, maintained and clean.Genuine Expedia guest review
Family of four (2 adults, 2 children). Was hoping for 'Garden View' as stated when booking. However ended up on level one over looking a roof and snippets of the tops of trees. Not really a garden view by my standard. Hotel located in good location. Enjoyable stay.Genuine Expedia guest review
"A great hotel!"
We stayed in this hotel for the Melbourne Cup and for the start of our Honeymoon. This was the only hotel we stayed at that even acknowledged our Honeymoon and it was a very nice start to it. The staff were lovely and helped me with get around as I was suffering from sciatic back pain and also gave great advice on the local area The room was clean. […] We had a view of Treasury Gardens which was a nice surprise. The breakfast was also very nice. Read moreGenuine Expedia guest review
Great price for business~Genuine Hotels.com guest review
"Mercure Treasury Gardens"
Great location, close to shops, restaurants, bars and Melbourne city nightlife. Our garden view room had a lovely outlook over the Treasury gardens.Genuine Expedia guest review
"Great views and clean and comfortable."
Nice clean and lovely hotel though staff were not overly helpful and the extra charges for everything were over the top (parking, internet)Genuine Expedia guest review
"Close to Rod Laver and tramline"
Was excellent service and responsibly priced The rooms are to just stay in, no lounge area etc so don't expect big areasGenuine Expedia guest review
Great location. Room was great, nice and big bedroom space, shower was awesome but bathroom space in general was a little small, a little more lighting in the room would have been good especially near the mirror. Staff were lovely and so helpful.Genuine Hotels.com guest review
The first night was fantastic and the second night was ok due to 2 teenage girls sleeping on a fold out bed but overall very good stayGenuine Hotels.com guest review
A convenient and very comfortable stay. Great bed. Extremely quiet even right in the city CBD!Genuine Hotels.com guest review
"Great east central hotel"
Staff were friendly and helpful and the room was clean and well appointed. This hotel is conveniently close to city restaurants/bars etc but also is well situated for an easy drive to the Eastern Freeway for anyone doing business in Eastern suburbs.Genuine Expedia guest review
The staff could not have been nicer or more , .helpful.fantastic location will stay there againGenuine Hotels.com guest review
"beautiful surrounding and comfy room"
We really enjoyed our stay, if ever we return to Melbourne the Mercure will be our place of choice to stay.Genuine Hotels.com guest review
good , close to rod laverGenuine Hotels.com guest review
Steep front steps not good for people with bad joints or big cases. Bed was firmer than I am used to but you can't please everyone! Bad light in the bathroom (room 903) for putting on makeup. Loved the man who took the room service orders - always happy and polite. All staff great. Nearness of the train and trams was very helpful as I went in many different […] directions over a few days. Room was soundproof, I was next to the lift and it was very quiet. Read moreGenuine Hotels.com guest review
"Great convenient hotel."
Really enjoyed the stay. Only downside was the daily parking cost, $30, but that is unavoidable in downtown Melbourne, unfortunately. The hotel was very convenient to all the downtown attractions, was affordable and very clean and comfortable.Genuine Expedia guest review
"Mercure Treasury Gardens"
For us it was the perfect location in the city, being a short walk to the tennis and cricket grounds. We didn't eat there but overall we enjoyed our stay. One major plus was that the room was very acoustically quiet. No traffic noise could be heard. We did have to ask management if the cleaner could wipe the surfaces (bench, coffee table and bathroom […] basin) because it was being overlooked. This observation was accepted politely and followed up with improvement. Read moreGenuine Expedia guest review
"comfy beds pillows to soft"
Our room was on the 10 floor fantastic view over the gardensGenuine Hotels.com guest review
"King, not twin"
Only disappointment was king size bed was in fact 2 singles pushed together. Not fooling anyone.Genuine Hotels.com guest review
The staff was very helpful the rooms were very good with a nice view of park.Genuine Expedia guest review
"Close to church for wedding attended"
Very well located in the city for any occasion and would certainly stay there again. The staff were very helpful and the food, we had breakfast every day was excellentGenuine Expedia guest review
Very small roomGenuine Hotels.com guest review
Mecure is in a great location. Short walk to the tram stop and easy to get around. Very clean and neat in the photographs is what you get. Small bathroom but very nice.Genuine Hotels.com guest review
Everything was excellent except there was 4 of us in a room with only 2 towels.Genuine Hotels.com guest review
"Great friendly and helpful staff"
We had a great time and the hospitality and friendliness of staff could not be faulted. They made us feel very welcome. The room was very comfy and the amenities were excellent. The location was very handy.Genuine Hotels.com guest review
"Great location, but some issues"
The location of the hotel is great, but there were a few issues when we were there. One of the lifts was out of service for the whole week we were there, which meant a lot of waiting for the one operating lift. We also did not have our room cleaned two days in a row and had to call to have this done in the late afternoon.Genuine Expedia guest review
We had an awesome stay at the Mercure - it was so close and handy to Melbourne CBD, all the public transport, the gardens gave the kids a place to run around! The block out blinds were super - even the kids slept in!Genuine Expedia guest review
Great Location. Able to walk to the Tennis Centre for concert and close to free tram and free bus. Rooms were lovely inside. Especially the Flinders St Station Bed Head.Genuine Expedia guest review
"convenient to city"
Expected better room as Accor member. Very cramped room. Both lifts weren't working and we had to use stairs and service lift. Very disappointed in standard of accommodation compared to similar priced hotels in the city. The lifts not working with a sign falling off the doors was the real turn-off, and no apologies. Will never stay there again !Genuine Expedia guest review
Great location. Nice tidy hotel, , quiet room and very comfortable bed.Genuine Expedia guest review
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