Quality Hotel Stoke - Stoke-on-Trent

While lobby TV units offers CNN and other sports channels, these channels are not available in the rooms. Good location close to shops, restaurants and Banks

Genuine Hotels.com guest review

The one complaint I have about this hotel is the water pressure in the shower is very low.

Genuine Hotels.com guest review

As expected apart from 1/ I booked and paid for 3 upgraded rooms but only received 1 upgraded room and 2 standard rooms 2/ On returning from a meal at night we were met with a large grooup of teenages at the front door that were attending an 18th birthday party at the hotel that were heavily drunk with several of them being sick outside the front door […] - not nice especially for the ladies in out party Read more

Genuine Hotels.com guest review

Firstly to even get into my room I had to squeeze past the wardrobe which had been placed so close to the door it was blocking half the entrance! Once in the room, the cold hit me. I looked for a radiator/ heating but This was non-existent(!). The furniture looked liked it had been handed down from an old peoples home, and even my great grandma has […] a more up-to-date TV than the one in the room. I thought I would have a shower (of course no toiletries provided). Now, I'm not the tallest of girls at around 5"2, but the towel provided barely covered my upper half. Not exactly helpful. I also had to put my shoes back on before going out into the stained floored room. Ok, so time to sleep; on my double bed lay a sad looking duvet and two prison pillow. The duvet was actually quite warm, but the pillows were, well, like I would imagine prison pillows to be like. Wow, so a terrible room to stay in, surely the restaurant will be better? I didn't have high hopes. As I made my way to the restaurant, checking out (horrah!) quickly in the process, I pulled out my breakfast 'voucher' and looked forward to the delights awaiting me. Well, I won't go into much details but lets just say a morgue would've had more atmosphere and cheeriness than this place! The food was OK but no tea or coffee was offered (surely a vital element of breakfast?) and there wasn't exactly the biggest choice of food. All in all, this hotel was anything but quality, and you would have to pay me to return! Read more

Genuine Hotels.com guest review

The Hotel was ok but it is not really stoke it is Hanley. Nothing was really open late for food and this was a Friday night

Genuine Hotels.com guest review

On arrival i was on top floor, and lift wasn't working. Went to the gym/pool and showers were out of action due to re-tiling works. Went to restaurant and menu was completely different form the one displayed all around the hotel. To be fair, the rooms were spacious and clean and generally the hotel was of a good standard, so don't know if i just had […] a bad experience? Read more

Genuine Hotels.com guest review

Room wasn't clean, TV didn't work, shower was broken. Other than that, it was fine

Genuine Hotels.com guest review

Hotel has great location. Close to shops, casino, bus station. Not too close to railway station though. I heard its close to waterpark too. Rooms were clean and cozy. Swimming pool,steam and sauna we heard were therr but we didnt have occasion to use it. We were quite happy with the hotel.

Genuine Hotels.com guest review

Made me feel like home++++++

Genuine Hotels.com guest review

Arrived quite late met with warm welcome. Comfortable quiet room. Lovely lay in, checked out all went without a hitch. Decided against breakfast, would have like offer of continental breakfast in room. We will definitely use again and again. Thank you

Genuine Hotels.com guest review

Me and my partner are in early 20's. We have visited Stoke-On-Trent just for one day and stayed at the quality hotel. The hotel doesn't really match the pictures either are the bedrooms. Our bedroom was very small (considering my partner is 6ft tall it was quite hard for us to move around the room). The room wasn't spotless clean but the bathroom was […] perfect clean. The Tv was slightly out of date, but it wasn't major problem for us. Bed was very comfortable and had a very good night sleep. The heating is working fine in the room. The hotel inside is not luxurious but it is cosy. The staff members are very polite and always ready to help. It is a great hotel for youngsters rather than businesses or elderly. Read more

Genuine Expedia guest review

My Room was over the function room, It was to loud and noisy because of the Disco that night, I Couldn't get to sleep and was up at 5am to go to work.

Genuine Hotels.com guest review

The management are clearly spending a lot of time, money and effort bringing the rooms up to date but it's very hit and miss. For example, whilst the room I was allocated this time had been refreshed the shower was almost impossible to get to the correct temperature and wasn't much more than a fast drizzle (and this doesn't seem to be uncommon here […] so I'd make a point of checking it before unpacking. The wall mounted electric heater didn't work (resolved with a stand alone heater). The restaurant has been closed for close to three weeks now with no indication as to why and the car park was left in 3 inches of hard packed snow and ice which was incredibily difficult and dangerous to cross. However, the staff are very hard working and pleasant and you get the impression that nothing is too much trouble. The rooms are generally clean, warm and comfortable and at least room service and a bar menu (one and the same actually) are available. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Friendly staff in a hotel close to the town centre. Wasnt expecting anything fancy and it wasnt. Hotel obviouslybeing refurbished, which is a bonus, but the building is still old, so you the task is mamouth. Windows held open with mugs, dreadful mattresses and newly refurbished bathrooms, where toilets are not even fitted to the wall. However the staff […] were friendly and we still enjoyed our stay. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel staff were friendly enough but it goes downhill form there. The entire place smells unpleasent, the bed was lumpy, squeaky and uncomfortable and the shower was mearly a trickle. We were not impressed!

Genuine Expedia guest review

Hallway on third floor smelt of urine for the three days we were there, shower did not work and we were only given a key to use another rooms shower with no apology whatsoever. Overall the staff were unhelpful, one morning we went down to the reception and asked where it would be possible to buy some fruit juice and were told to either wait until the […] "queue" went down (whatever that means) or go to tescos. The jacuzzi was okay however the showers in the changing rooms were terribly mouldy....Televisions in the rooms need updating as does the general decor of the hotel. Read more

Genuine Expedia guest review

Good friendly service, good size room. Nice little gym and pool. Ideal for the pubs, clubs and restaurants. I will be staying again.

Genuine Hotels.com guest review

The hotel is clean and the staff are very friendly and ready to help you out when you need it. The rooms are clean and very comfortable.

Genuine Expedia guest review

Stay here if all you care about is sleeping in a clean room. That's all we needed it for so it was fine for us but if you are going away for a "special" weekend you should definitely stay somewhere better. Quality is not a word I would use to describe it. On a plus side, the staff were all friendly and very helpful.

Genuine Hotels.com guest review

The room and Hallways leading to the room smelled terrible, like that of rotting food or corpses. The mattress in the room was filthy, ages old.

Genuine Hotels.com guest review

No hot water. Loud music all night and really rubbish service.

Genuine Hotels.com guest review

They put me directly over the party room which was rocking until 1:00 AM on Saturday night. My room was rattling to the beat and there was no point even trying to get sleep until it had finished. Not good if you have to get up early in the morning! I heard that people in other parts of the hotel fared better, however it's "luck of the draw" which part […] you end up in if you book over the Internet. Apart from this, it was a very reasonable hotel. Sure there were problems beyond their control (false fire alarms, trouble with the hot water system, etc) but these were all dealt with admirably and the staff were polite and helpful. The only reason why I'm giving a poor overall rating is because of the noise on that Saturday night, since a peaceful night is very important to me. I wish Expedia had a box that lets you indicate a preference for a quiet room. With this knowledge and a little organisation, it ought to be possible to make sure all the guests in the rooms next to the party are the partygoers themselves, and the rest of us can be placed in quiet rooms. Read more

Genuine Expedia guest review

Good central location, 24hr tesco nearby. Quite a noisy neighbourhood thought the loud music was coming from the strip club opposite however it was from the kebab house on the corner. General chavs driving around antisocially. Parking is free for hotel guests. Room & bathroom was clean although the building is old & could do with refurb, we had central […] heating pipe un-lagged running through our room so had to sleep with windows open. TV was old CRT 14" bed was very comfortable. Read more

Genuine Expedia guest review

It was truely awful!!! from the moment we arrived to the minute we left! The exterior of the hotel looks nothing like its photo, its a very run down shabby building located in a very very RUFF area!!! As we entered our room all you could smell was a very foul stench coming from the bathroom! along with the dirty tissues on the floor. The window was […] also broken in a very hot room along with dirty handprints on the headboard! we were only given one hand towel for the both of us to share! Looking to try and find a positive we ventured down to the pool and spa! only to find it was a very dirty disgusting unclean area! we were told to bring the towels from our room to use for the pool! the gym instructor found it hard to believe we weren't given any towels! we soon realised it was also used as a local leisure centre!! As we returned to our room, i tried to use the shower only to find it had no pressure at all!!! wanting to leave the room we ventured to dinner, as we entered the (EMPTY) restaurant we were seated at a wonky table next to a handheld radio blasting out crap music and greeted by a less then enthusiastic waitress! we decided to leave the restaurant and go out on the town to find one place to eat. The staff were unhelpful and the car park was concerning due to having ladies only parking and people lingering around. Overall we wish we stayed at home and couldn't wait to get out of there! Read more

Genuine Expedia guest review

Very happy with are stay and the customer service was grate

Genuine Hotels.com guest review

I stayed here while visiting Alton Towers and the buses from the hotel to the park were excellent.Overall appeal of the inside of the hotel was excellent, it was well maintained and the staff provided all information needed to ensure our stay was satisfactory.

Genuine Hotels.com guest review

only problem we had was on arrival, we booked four months in advance and I called to confirm the booking as we were arriving late. However on arrival our booking showed on their system as a single, this was not rectified at the desk and I was sent with my son to this single room we then had to wait at the desk for 40 mins until they checked that the […] double room they had available was clean Read more

Genuine Hotels.com guest review

When we arrived, reception staff sent us to the wrong room. Alarmingly we we were able to open the door with our key card and found it was already occupied! When we eventually were allocated another room, we found it to be very comfortable and clean, no complaints at all. The spa facility is a bit tired, but the staff were very friendly and the pool […] was lovely and warm. Could not recommend Bennett's Bar - barman not interested in serving and had to ask twice for our food order which took over an hour to come and was very average quality. We heard other guests complaining about similar experience. However this was not typical of our general impression of the service in this hotel which was overall quite good. Read more

Genuine Expedia guest review

Rooms could do with bit of updating good swimming pool and gym and good to have free parking. The service could have been more friendly but it is a very busy hotel. There are noise issues from function rooms if you happen to stay when they are being used try to avoid room 217 if you don't want noise from disco until 1am

Genuine Hotels.com guest review

the staff were excellent very helpful and friendly room a little tired but clean and comfortable

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Not particularly polite staff on check in. Had to ask to change rooms as it seems rooms on 3rd floor have not been updated in a long long time. 2nd room on second floor was a bit better but very small and basic and not very clean, Hairs in bathroom made me feel sick. Wanted to listen to the radio on the tv like you can in all hotels now but was told […] that they just have the 5 tv channels, not even freeview. Oh and to top it all off a cleaner entered our room without knocking in the morning and woke us up. Who ever owns this hotel needs to spend a night in it I think. Read more

Genuine Hotels.com guest review

We stayed here 2 nights as it was close to Alton Towers and had a gym and pool. We did enjoy our stay and it was a good hotel. Downside was there was only one bath towel in room and you were supposed to use towels from room for they pool/gym. We didn't bring any down, but the attendant there did get some for us. We stayed in a deluxe room, it was nice […] and spacious, but not as pictured. We were happy to stay here even with the few down sides, and would stay again. Read more

Genuine Hotels.com guest review

Ideal for city centre and has free parking. Can be a little noisy outside at the weekend as it is in the night club/diso area. Decent pool and comfortable hotel.

Genuine Expedia guest review

The staff service was excellent.A very comfortable and warm room. Bar service was very good,also very pleasant and helpful. Would recommend the hotel to any one.

Genuine Expedia guest review

very frendly staff nice all round time will stay again

Genuine Hotels.com guest review

Managed to get this hotel really cheap because it was a Sunday and probably close to Christmas. The room was clean and warm. The floor boards creak terribly but then I don't suppose you can expect them not to considering how old the hotel must be. In comparison to other more modern hotels the rooms could do with updating. When booking this hotel it […] stated that it was a deluxe room. Not sure what that meant as it seemed pretty standard. I would definitely recommend it but I know I probably wouldn't want to pay full price. Read more

Genuine Hotels.com guest review

Fine for the price -- an oldish building but quiet and well kept

Genuine Expedia guest review

The room was we had was supposed to be deluxe. The room heating wasnt working and a small electrical heater was left in the room. The shower did not work properly and the water literally came out at a trickle and was only just about warm enough. The bath was a jacuzzi bath and did not work. The view from the window was over a derelict area of land and […] on the steps to the health club there were several homless people Read more

Genuine Hotels.com guest review

We stayed in this hotel for 1 night Sat 19/11/11 to visit our son who lives in Stoke, ok if you a party animal due to the unstoppable noise from the turn out of all the clubs and bars 100 yards away, we were kept awake till 5 am in the morning. Ok i suppose if you frequent the clubs. The hotel is self is a little bit dated the rooms are stuck in the […] 1930s the furniture reflects this. You cannot turn off the heating in the room so beware, asked at reception and all they could offer was a fan, so wont be going back any time soon. Read more

Genuine Hotels.com guest review

We purchased a room on the basis of the images published on their website ie we thought the rooms had been refurbished. However, the room we were allocated was shocking, dark and musty smelling with a broken cot we did not request. Also it was reached via so many stiff fire doors that we struggled with our luggage and my partner was also hit in the […] face by a door. We complained and were allocated another room in the ground floor extension which was a little better. However, the TV was not working correctly, We went to Reception and were told to put it on Channel 6, that made no difference at all. The remote did not work so we changed channels manually, and did not have the access to cable TV or pay for view films as advertised on the site. In addition there was only one electrical plug working in the room, no heating and none of the lampshades fitted the lamps. Although staying as a couple there was only one bath towel and hand towel - we shared as we could not face complaining further. Breakfast was adequate but poorly laid out so the guests were constantly getting in each others way. Read more

Genuine Hotels.com guest review

Probably the worst organised breakfast I have experienced. At a self service bar there was a long wait for eggs, which had run out - then there was no toast and no sign of hash browns - so just sausages and a few rashers of bacon. Toast seemed in short supply and when that arrived there was no butter. A ridiculously long wait for the butter - meanwhile […] staff were clearing table rather than getting butter. 5 people waiting for butter when 3 plates arrived with just a tiny portion on each plate. Laughable! Oh and then the hash browns arrived! All in all not worth the nearly £8 per breakfast. Read more

Genuine Hotels.com guest review

If you want a hotel that is walking distance to Victoria Hall and you are staying for 1 night, this is perfect. The bathroom was clean but poor water pressure, the bed was uncomfortable, the floor squeaked, the furniture was dated - but for 1 night it was good from a pure location perspective. Didn't bother with breakfast, drove 5 miles to Trentham […] Gardens to Frankie & Benny's. Would we stay again, yes for 1 night for a concert in Stoke Read more

Genuine Hotels.com guest review

Not too bad overall, easy to find, nice staff, average food, dated rooms. Fine for a short stay.

Genuine Hotels.com guest review

We often have weekend breaks away at hotels all over the country. We booked this hotel as we needed somewhere to stay, near Alton Towers. For that this hotel fitted the hotel perfectly. It was not far off the motorway and a simple 30 mins from the park. However our room was dirty. It smelt foisty. The windows looked ready to collapse at any point. Although […] the radiators were not on it was like a sauna. As for the bathroom there was only enough towels for one, although we had booked a room for two. And the shower offered less than a trickle in power. The room needed updating with the fryaid carpet. Amoungst a few other bits, it honestly made it the worst hotel we ever stayed in. We were not expecting a palace, but somewhere clean with a decent bathroom facilities is all we asked. Read more

Genuine Hotels.com guest review

Badly in need of makeover. Rooms very small. Very noisy. Breakfast was very good but it couldn't save the hotel as a whole.

Genuine Hotels.com guest review

the hotel wasnt to bad. the rooms could do with a makeover. the staff were friendly. the hotel was not to far from alton towers.

Genuine Expedia guest review

I booked this hotel as not only did we get a good price, the pool, sauna and gym and free carparking appealed to me, and Alton Towers was not far away! But after reading some reviews i was doubting my choice of hotels, however i must say you shouldnt really take the negative reviews for not booking this hotel, as i was really suprised and very pleased. We […] did have a problem booking in, as they had over booked. After insisting that i paid to stay in this hotel for the facilites, the manager managed to find us a room. (we were not the only couple). The room was clean, and the bathroom was huge! As a couple though i didnt really expect to be sleeping on single beds pushed together, but that was easliy rectifed by moving the matresses so we didnt slip down the middle! I would say this was my only issue. The hotel was clean, tidy and very well presented. Even though this hotel was minutes away from the town centre, you could not here any noise we were there mid week, and in the half term break, but not many families were there - well we didnt see or hear any unruly children! If you like a flutter at a casino, you have 2 5 mins walk from the hotel, which are really nice. The pool was very clean, tidy and well maintained, and the changing rooms were clean too. We chose not to eat in the hotel resturant, as nothing took my fancy, however as being in the town centre we had plenty to choose from - found a lovely american diner (must be visited!!) and a swish italian. I am planning a group visit to Alton Towers again, and i will definately be booking this hotel to stay in, however I will be calling the day before to ensure they have not given my room away! Read more

Genuine Hotels.com guest review