Extended Stay America - Chicago - Schaumburg -Convention Ctr - Schaumburg

Impressive room amenities - frig, range, microwave, kitchen sink, and plenty of counter space.

Genuine Hotels.com guest review

When we arrived they did not have the room we requested. They gave us a king with sleeper couch instead of two queens. The sleeper couch was broken and they wanted to charge ne for its sheet set. The toliet was broken and they handed us a plunger to fix ourselves and then harassed us about new towels since our set was used to clean up the bathroom floor. […] They were out of tissue and we had to go but our own at the store across the way. DO NOT STAY HERE.... Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

huge room

Genuine Hotels.com guest review

Comfy, convenient, clean, smoking room but didn't smell too much.

Genuine Hotels.com guest review

I got there late after driveing for 11 hr. no one at main desk, read sigh hit 0 for help did that then still waited for 15 min then asked for bath room. She said no outside bath rooms. I left to gas pump. She was still with a person trying to bum a room. I had a res and # printed - she said wait your turn and I did but still mad

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We booked two rooms with king beds and non-smoking. When we checked in, the agent at the front desk said "I have some unfortunate news. There is a guest that didn't check out and we couldn't kick them out. So, we only have one non-smoking room left. The good news is that I've upgraded both rooms to suites." When I asked her what happened to the rooms […] that I prepaid for, she said "You booked through Expedia." I looked at her and said "That's a problem?" I asked what they were going to do for us since our rooms aren't what we prepaid for. She said "Well, I've upgraded you to suites." Instead of arguing, we took the rooms because we were tired. The issues started when we walked off the elevator. The smell hit you like a brick wall. The carpet in the hallway was horrific. I feel like buring my shoes that I wore there. The carpet in the room was the exact same. The room itself did not have the smoke smell, thank goodness. The bedspread had holes burnt into it. The towel rack in the bathroom was broken off, and the bracket was just hanging there on a screw. The bathroom mirror had several spots on it of black marks that appeared to be tar or scraped mirror or burn marks. Whatever it was, it was not appealing to look at. The bed and even the pillows were hard as a rock to sleep on. It was not a good nights sleep. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Won't come here again. There are better hotels for the same price out there.

Genuine Expedia guest review

Service was great. The hotel room was kept up ok. The price was right for a one night stay.

Genuine Expedia guest review

Hotel was not clean at all. Saw flying insects while laying in bed, in February! Location was good. Beds very hard. Full kitchen with no utensils or dishes of any kind.

Genuine Hotels.com guest review

Overall, a very good value for the money. What I liked was the convenience of the kitchen and spaciousness of the room. Plus everything was clean. What I didn't like was the decor. They had a missing picture which was very offsetting. Otherwise, it was a pleasant surprise.

Genuine Hotels.com guest review

Rubbery blankets had holes in them and there was no shampoo/conditioner. Front desk staff was complaining about his job. Just not a cozy environment.

Genuine Hotels.com guest review

kinda unappropriate attendants at first. but neat room and reasonable price.

Genuine Hotels.com guest review

It was OK. There were no pproblems an the staff was very friendly.

Genuine Expedia guest review

Only problem was stove heating element failed.

Genuine Expedia guest review

Very helpful front desk staff. Room didn't have everything it should, but staff was quick to remedy. Overall a decent place to stay, particularly if you want a kitchen.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

1st noticed uncleansliness 2nd smelled like smoke 3rd went to take a shower,undressed..the shower knob was clearly broken..so I had to transfer rooms..not the best hotel : (

Genuine Hotels.com guest review

I have stayed at this location numerous times during the past few years, but it is doubtful I will ever return. I asked for a non smoking room...when I opened the door you could smell the smoke!!! There was no coffee, cream or sugar in room. I went to front desk and told the desk clerk about the smell of the room...I also went to ask for coffee, creamer […] and sugar. The carpet wasn't vacuumed; the light fixture in the kitchen ceiling was mssing large pieces out of it; there where holes in the wall with hangers where the picture was suppose to be; the counter in the kitchen was in poor shape as pieces were missing...it was AWFUL!!! Read more

Genuine Hotels.com guest review

I am driving 3hrs every weekend for school and chose to stay here. Big, hard classes sunday morning. All night drunk people were slamming doors, being as loud as sin. I got no sleep due to every near sandman dream, low and behold a door slammed. Not to mention, online it said free complimentary simple breakfast ,cereal,bagels,ect,im sure.... But nothing. […] So, left hotel tired and hungry on my way to food Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room was oddly arranged. Had to put the lamp on the floor so I could see the TV while in bed. Bed only had 2 flat pillows, no extras in the closet.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The day manager Mitch who was working that day was responsive, polite, helpful and friendly. I needed an early check in and he was able to accommodate me, where it could have been easy to simply say, "sorry, come back at 3"..he took the time and a couple extra steps to see that I was able to get this taken care of, though I was fully prepared to have […] to go kill a few more hours until the regular check in time. Thanks for your help here Mitch. Read more

Genuine Hotels.com guest review

What a disappointment! No soap, shampoo, conditioner in room. Cigarette burns on bathroom counter. Shower head spraying water everywhere. Very old decore! Very old outdated t.v. No towel service or room service to change anything. Gut the room and totally remodel!

Genuine Expedia guest review

Didn't have any complaints about the hotel except there was no shampoo in bathroom. Other than that the location, service, and cleanliness of this hotel was excellent.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Well, first I had arrived a little bit late, but I had previously informed I was going to be arriving late. The younglady checking us in was very very polite, everything seemed very nice. Our room was extra clean, we had no problems what so ever, and it was very close to highways, to Woodfield Mall, shopping centers and restaurants, so I will definately […] be recommending this location to my friends and family. Read more

Genuine Hotels.com guest review

Nice enough hotel, pretty quiet at night and had no trouble sleeping. The beds were comfortable enough. The staff was very friendly and was willing to help out.

Genuine Hotels.com guest review

You pay what you get for. The room was clean and fine for a quick overnight stay. The front desk host was very unpleasant and did a disservice to the hotel by being the first impression to guests. She was rude, did not welcome us, did not smile and acted as if we were inconveniencing her for being there. The young man in the morning as we checked out […] was much more personable and pleasant. If not for the poor front desk service when we arrived, the hotel was clean and did it's job for a short stay in Chicago. Read more

Genuine Hotels.com guest review

This hotel is a great bargain for staying in the Woodfield Mall area. It is an extended stay type of facility with full kitchen and cozy studio layout.

Genuine Hotels.com guest review

WONDERFUL HOTEL FOR THE PRICE, I HAVE BEEN TO A LOT OF HOTELS PAID A LOT OF MONEY FOR, THIS HOTEL WAS REALLY NICE, I WILL BE LOOKING FOR HOMESTEAD SUITES WHEN I TRAVEL FROM NOW ON

Genuine Hotels.com guest review

This is a no-frills extended stay, if you are lookoing for a place to lay your head at night, with out a lot of bells and whistles, this is a great value. The staff is extremely helpful, and the room was more than adequate for my needs on this business trip. It is very close to several shopping venues. and was conveniently located for my work in Sc […] haumburg. Read more

Genuine Hotels.com guest review

I booked a room at this hotel because of the location and also the affordability. Having extensive knowledge of hotels as a hotel manager myself I had very low expectations specifically so I wouldn't be disappointed and could just enjoy my vacation. Regardless of how low the bar was set, I was severely disappointed and here is why. Upon check in I was […] greeted by a very unenthusiatic front desk agent wearing a hooded sweatshirt. I know that this cannot be uniform but that is not the reason for my disappointment it should have just raised a few flags. When I got to the room I noticed that the toilet would not flush. No problem. I called the front desk and asked for a plunger to solve the problem myself. They said it should be under the sink so I kindly hung up and tried to take care of the plumbing. This did not work and now the toilet backed up and flooded the bathroom with previous guest's "donations." I called immediately to have maintenance come and fix the problem and informed them that I was leaving for the day. I came back expecting the mess and the toilet to be fixed. Neither of which had been done. It was now 6pm and I called to have them fix the toilet. They eventually did and it only took them a few seconds. I now asked for the bathroom to be cleaned because of the extreme unsanitary state and was told that it was too late in the day to be cleaned and I would have to wait until the following day. Holding back anything I may have had to say, I agreed because obviously there was nothing I could do. Being totally disgusted I went next door and got a room to stay until the bathroom was cleaned. I came back the next afternoon only to find the bathroom was not cleaned. Being fed up I checked out because it was my last day anyway and was oddly greeted by the front desk agent who said I will be receiving a survey and he instructed me to give the hotel a 100% rating. I laughed and explained to him my situation which completely fell on deaf ears. Now I am afraid that Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

TRASH WAS LEFT IN ROOM AND IT TOOK US 30MINUTES TO CHECK IN. ON TOP OF THAT THEY MESSED UP OUR RESERVATION. ONLY 2 PILLOWS ON BED AND WERE FLAT AS PAPER. VERY UMCOMFY BED

Genuine Hotels.com guest review

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Genuine Hotels.com guest review