perfect hotel, great staff. located on busy road but near numerous restaurants.Genuine Hotels.com guest review
Great location and very good priceGenuine Hotels.com guest review
"A restful spot for JFK participants."
I was visiting as part of the JFK 50-Mile run. I was part of the support crew. I did not spend much time in the hotel because I was out on the race course during the day on Saturday and left on Sunday but the hotel services were good and the room was clean. The one problem I had with the toilet was resolved quickly but the support services.Genuine Hotels.com guest review
EVERTHING WAS GREAT AT THIS MOTEL, WITH ONE EXCEPTION. I WAS DISAPPOINTED IN THE BREAKFAST THEY HAD AVAILABLE. NO EGGS, SAUSAGE, BACON. HOWEVER, THEY DID HAVE A SANDWICH THAT HAD SAUSAGE, CHEESE AND I THINK MAYBE EGG? YOU HEATED IN A MICROWAVE. BOTH DAYS THEY RAN OUT OF "REGULAR" COFFEE. I WENT THERE AT 7AM ON ONE DAY AND AT 8AM THE OTHER DAY.THGenuine Hotels.com guest review
"For my sons wedding.."
Every thing was great till one night the room next to ours the people there were fighting real bad.. I called front desk and they did what they could do..They also rebated me half of a one night stay.. I would stay there again !!!!Genuine Hotels.com guest review
"Another great stay"
Our third stay here. We were still pleased with everything. We will be back on our next trip. Great in every way including room rate!Genuine Hotels.com guest review
I can't wait to come back to this hotel! It's my 2nd time staying and it was perfect!Genuine Hotels.com guest review
"Great place to stay in MD"
We stopped here on the way from Gettysburg to Harpers Ferry and couldn't be happier that we did. The staff greeted us with a big smile even though it was quite late when we arrived. The room was well stocked (didn't expect a good shampoo, shower gel and lotion). The shower head, water pressure, cleanliness and good beds were just what we needed for […] a good night's sleep. All this at a very reasonable price... Read moreGenuine Hotels.com guest review
"Hardly the "Best" Western"
The only good thing you could say about this hotel is that it was cheap. The first room we were given had no light in the bathroom and so we were moved to another room. The second room was very musty and we had to run the air conditioner on high for hours to air it out. The lighting was terrible, low-wattage CFL bulbs that gave off little, yellow light. […] The same bulbs were used all over the hotel so the lobby and halls also were dingy. Someone had apparently put a new vanity top in the bathroom, but had not replaced the tiles that were removed for the installation so there was bare wall with pieces of grout stuck on it. Also, the wallpaper over the vanity was stained. The towels were rough and paper thin. Whoever had 'cleaned' the bathroom left used soap in the soap dish in the bath tub. We have stayed in many Best Western hotels over the year and this has to be the worst. Read moreGenuine Expedia guest review
"you get what you pay for!"
Wasn't happy that blow dryer went out on first day but second day they hadn't done anything to exchange or repair. Breakfast bar not open Sunday until after 5:30. The girl that checked us in was pleasant and very helpful.Genuine Hotels.com guest review
"Offthe Beaten Path but Very Comfortable"
Hotel was about three miles into town from highway I-81 but better than other hotels closer to the highway and worth the extra time to get there. Hotel staff on check-in (Calvin) was extremely friendly and helpful. After a long, tiring drive, the effort to make us comfortable was appreciated. Hotel lobby was large with elevator to the second floor. […] Room was good-sized, comfortable and quiet. Breakfast standard, but very good. Would recommend stay there. Read moreGenuine Expedia guest review
The tiles around our bathroom vanity were missing and not just a couple, the whole edge. The grout in the shower was disgustingly dirty. GROSS, Unclean, shower. We decided to sleep with our own blanket under us ON TOP of the bed covers they provided. We did not use the pool because of the gross shower so we could only imagine how bad the pool would […] be.... Stay away Read moreGenuine Hotels.com guest review
Staff was friendly breakfast was good nice pool for kidsGenuine Expedia guest review
Good hotel that includes internet and breakfast. Is close to a lot off outlets and mall plus restaurants.Genuine Expedia guest review
"I town for a family reunion"
room was very clean and extremely large. Only issue was the fact they were doing construction and cut the water off at 830 to 12 pm. it was an inconvenience on a Saturday to have to wake up early on my vacation to shower.Genuine Hotels.com guest review
"Very nice hotel"
Its a very nice hotel. My room was quite spacious and clean. I would stay there again, and recommend it.Genuine Hotels.com guest review
"Not worth it"
Staff didn't really seem to about anything, especially their guests. I mean I could not even get a TV but I did get a long winded excuse on why I would not be helped. Will never stay here again and will make sure no one I know does either.Genuine Hotels.com guest review
"suprised for a best western"
I was really surprised at the quality of this hotel being a Best Western. I know some Best Westerns are a little run down but this one really needs some work. Breakfast was ok and the room was a good size and the sheets were clean so for a one night stay it was ok. Just not the best of areas.Genuine Hotels.com guest review
When we checked in, we were given a room already in use. Guest services apologized and checked themselves for another room. Staff was very friendly and helpful! Room was clean and had plenty of space. Only complaint was the pool and hot tub were freezing!Genuine Hotels.com guest review
Checked In By Jordan super nice guy it was pretty late when I arrived so he automatically gave me a late check out without me asking. Room was very clean I was very impressed. It is an older style building and the seemed a little dated but who spends much time there. The room was what was important and it was clean, quiet, and comfortable. The only […] thing is they still have the wall mounted a/c units that can be a little loud and just warmer or cooler settings so getting the right temperature can be a gamble but it worked fine just had to play around to find my comfort setting. Read moreGenuine Hotels.com guest review
Second year in a row we stayed here on our way to Virginia Beach. Price EXTREMELY reasonable for the quality. Highly recommend for an overnight destination !Genuine Hotels.com guest review
"Nice but Points Off for Disappointing Fitness Cent"
Overall we were pleased with the accommodations and the staff was very friendly. Breakfast was very nice. On the down side, the beds were very hard and the fitness room only had two pieces of equipment--one of which was broken. We were there on a Saturday night and there also seemed to be drag racing going on in the street in front of the hotel. There […] were police shutting it down but it was noisy until well after 11 p.m. Hopefully that was not a common occasion. Read moreGenuine Hotels.com guest review
"Two night stay for travel to PA"
The hotel appeared to be outdated Furniture in room was broken and uncomfortable. The young lady at the front desk from the Czech Republic was as cute as she could be and brightened up the lobby. She was very helpful and handled all requested. The morning lady at the desk was also very charming and great with directions and maps. Food in breakfast room […] was good but in short supply due to the amount o soccer teams booked at the hotel. There was zero counter space in .the bath but the room was OK. I will stay elsewhere if I have to come back to Hagerstown. Read moreGenuine Expedia guest review
we had a weekend stay with friends found hotel comfortable and staff friendly. would stay again in the future.Genuine Hotels.com guest review
There were a few problems with the room, but was taken care of quickly by staff. Thank you.Genuine Expedia guest review
Nice hotel staff and very clean. Breakfast was amazing! Pool and hot tub were both cold. Oh well...can't have everything.Genuine Expedia guest review
"Good stay close to D.C."
Stayed one night after a whole day's drive. The hotels is very close to D.C. with a attractive price so it became our choice. Booked around 8 pm and arrived at the hotel at 11 pm. The staff told us they can't find our reservation so we had to contact hotels.com for help. The problem was caused by our last-minute booking and resolved after the call. […] It cost us some time but the staff were friendly and helpful. Read moreGenuine Hotels.com guest review
Upon arrival, I looked out the window and the outdoor pool was empty. I was told by the manager that the pool was under renovation. The reason that I chose this hotel over others in the area was to be able to use the pool. It was Memorial Day weekend and the pool should have been open. The manager suggested that I cancel the reservation and try another […] hotel in the area that has a pool. After driving 4 hours, the last thing that I wanted to do was to look for another hotel! Read moreGenuine Expedia guest review
"gross hotel with great service"
the bed sheets were stained and the room smelled of smoke...however, the one staff person who was working, Michelle, did a great job of getting my tv working. Breakfast was a big disappointment and there was no coffee left.Genuine Hotels.com guest review
"Good value typical Best Western accommodations"
Fine - everything I would expect for price and at Best WesternGenuine Expedia guest review
Service was good, rooms were clean. Pictures of the hotel were better than the hotel itself, overall the hotel was fine.Genuine Hotels.com guest review
Everything was clean. The workers were nice and polite and helpful. The location was ok. In the middle of downtown which I don't like driving in any downtowns... but it was okay. The entrance in the hotel was really nice. :) I wish they had more for breakfast but it was fine. Overall, it was a pleasant stay.Genuine Hotels.com guest review
"With some trepidation, we stayed at the Venice Inn"
We used to stay at the Venice Hotel once or twice a year, back in the sixties and seventies. But then it seemed the hotel fell into disrepair and neglect. We started staying at alternative hotels in the Hagerstown MD area where we go to visit family 2 or 3 times each year. But this weekend, despite some trepidation and worry over big disappointment […] and despite friends and family warning us about rumors of "bugs" and such, we reserved a room at the Venice this past weekend. Much to our pleasure and surprise, our experience was very pleasant, including a nicely appointed room, comfortable bed and good temperature control, and best of all, a very nice, helpful, charming young gentleman at the desk to welcome us. He offered quick easy resolutions to several questions we had about features at the hotel and because of his manner made our stay so much the better, especially in contrast to our less than pleasant experience at a different hotel in another city the previous night. We were very happy to be back at our old mainstay accommodations in Hagerstown Maryland once again. I would recommend the Venice to anyone going that way. Read moreGenuine Expedia guest review
Facility is old and in need of a makeover. Bed was very firm (king) and not very comfortable. I needed to print boarding passes but the guest computer printer would not print. The staff did however print them for me on the front desk printer.Genuine Hotels.com guest review
Professional and presonal staff - convienent location - comfortable room- definitely would stay there againGenuine Hotels.com guest review
"It was ok"
Nothing to write home about. It smelled good. Even though outdated decor it was clean. Friendly staff. No problems during stay.Genuine Hotels.com guest review
"Enjoyed my stay"
I went for a one night business trip. The room was clean, breakfast was alright. It wasn't in the best neighborhood, and there were a few local kids walking around outside and in the lobby, and the teller seemed like that was normal. I didn't like that though. It was a good stay though. The lobby is beautiful.Genuine Hotels.com guest review
"Easy access to ammenities"
I've stayed at a number of hotels in Hagerstown, and this was by far the cleanest. I ran my fingers over places that are usually forgotten by cleaning crews and found no dust. My room came with a very comfortable king size bed, an adequate sized refrigerator, and a coffee maker with coffee. Rooms are spacious and provides a great view. The only cons […] I can think of is that the lobby was extremely cold. The staff at the front desk was dressed in layers. I would highly suggest investigating a way to insulate the lobby from the temperatures outside during winter. Another improvement would be lighting in the ceiling rather than just lamps. Read moreGenuine Hotels.com guest review
"Ok place to stay"
Not a bad hotel but not a great one. Rooms are fine, but the tv/cable is terrible, the heater and a/c are loud, and the curtains don't cover up the window which leaves a shadow on the wall when sleeping. It does have a mini-fridge and microwave so that was nice. The free breakfast is ok, very simple with not a lot of choices. Next time, I'd look for […] a different hotel, but it wouldn't be the end of the world if I had to come back here. Read moreGenuine Hotels.com guest review
"Room was nice and sheets were heaven"
Loved it!!! Will be back soon.Genuine Hotels.com guest review
"Needs serious updating"
This hotel is outdated by about 40 years. I haven't seen tube TVs in a hotel room in years.Genuine Hotels.com guest review
While my room was clean and the desk clerks friendly and helpful, I did not get a good night's sleep because of all the noise in the room. The fan on the heater grumbled, the refrigerator crackled...it was like the place was inhabited with ghosts, noisy ghosts. I think it's time for the hotel to update its equipment.Genuine Hotels.com guest review
"Nice place to stay"
I only spent one night there. Nice facilities, room was clean and in good shape - the bed was very comfortable - good wi-fi signal (free). Fitness room was small but nice. My only complaints are minor - the heating system was noisy (granted, it was only 2 degrees F outside that night) and there was a strange sound that I couldn't track down. I would […] stay here again. Read moreGenuine Expedia guest review
"Big hotel rooms are a bit dated."
Nice hotel, big, but a bit outdated. Room was clean and nice, but older. Heater had no thermostat, it was either off or on. Woke up in the middle of the night cause the room was too warm. Woke up in the morning and room was too cold.Genuine Hotels.com guest review
"Helpful and friendly staff"
The staff at the hotel were friendly and very helpful. The hotel, however, needs better upkeep. The bathroom fan was extremely noisy and sounded like a helicopter hovering overhead, the room had evidence of the previous occupant as personal items were left behind, and the room appeared not well cleaned. The hotel attendants were extremely helpful when […] I lodged a complaint about my room and every effort was made to correct the situation including a credit on my bill. In all the stay was comfortable, the hotel was quiet and noises from other rooms were non-existent. I hope that management keeps an eye on the maintenance and housekeeping at the hotel as it is situated in a lovely area and the hotel itself is quite nice. Read moreGenuine Hotels.com guest review
"nice central location"
close to large family living in Hagerstown area--six different locationsGenuine Expedia guest review
"Nice hotel and good location"
We stayed here for an overnight when we went to Whitetail Resort for the New Year's snow tubing. Staff are accommodating and pleasant. We arrrived at the hotel around 3:00 PM. It has a nice welcoming lobby with free coffee, tea, and some pastries. You have several options for a walking distance fast food restaurants. Room is just right size and can […] sleep 2 adults and 2 kids. They also have good choices for quick and light breakfast. Read moreGenuine Expedia guest review
"Dirty bed sheets"
I realize you can't really expect much of a 2.5 star hotel, but no excuse for dirty bed sheets. The price was right (hence the rating of 3 instead of 1 or 2), nonetheless... yuck.Genuine Hotels.com guest review
Me and my Husband enjoyed this hotel so much one of the better ones!!! You wont be disapointed!!Genuine Hotels.com guest review
"Great room- EAT BREAKFAST SOMEWHERE ELSE!"
Nouveau Chic- Rooms--- Has almost a SUDO european feel- the room and business / office arear in your room was very convenient -- very nice-- NOW: As for the breakfast--- I'll be nice- unless toy want toast or bakery items-- you are better going OUT for Breakfast-- The sausage was unpleasant and the processed eggs were only slightly better-- however, […] with that said our stay was nice and the staff was attentive- Read moreGenuine Hotels.com guest review
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