"Best Western Venice hotel"
everything was good except there was no remote control for my TV in the room. The front desk was not able to find one.Genuine Hotels.com guest review
"Nice price but that's it!"
I used this hotel as a night before flying out of Hagerstown Maryland Airport. I was on my own going to visit relatives. The front desk clerks were nice. I was put in a room at the end of a very dimly lit hallway and near stairs anyone could use. Very uncomfortable being alone. There was a hallway to a restaurant was convenient but had no markings saying […] it led to a restaurant. It also had spaces that were not great looking. There were fire doors you had to go through that weren't marked as the way to the restaurant. I put a dresser in front of the door to make me feel safer since there wasn't a deadbolt on the door. Read moreGenuine Hotels.com guest review
The staff were extremely helpful and responsive- the room was clean, but definitely needed some repairs and updating.Genuine Hotels.com guest review
Very old hotel and room was very dirtyGenuine Hotels.com guest review
"Better than average"
I work during the night, and they came into my room and drilled something while I was trying to sleep I was aware of what they were doing but still could of waitedGenuine Hotels.com guest review
"Post-Christmas stay 2014"
Stayed here a year ago and deciding to return on December 26, 2014, based on affordability; amenities; location. Rate remains competitive, among the lowest in the Hagerstown area. Interestingly, the online rate actually dropped by several dollars 3 days before check-in vs. online booking done weeks earlier; re-booked at the lower rate and cancelled […] the more costly reservation. No problems in so doing; nice! Missing this year were the welcoming coffee/tea service in the lobby - "out of cups" the desk clerk explained, apologetically, tho cups were abundant the following morning for breakfast - and the classy holiday decor on each floor at the elevator lobbies. Renovations and painting was happening in the large lobby, resulting in its big Christmas tree shrouded in plastic this year, but clearly management is intent on maintaining this high-rise Best Western. Our room - 391 - possessed a NASTY flickering light in its bathroom that was nausea-producing, literally; a call to the front desk for a re-assignment/upgrade met some hesitancy - the facility was hardly fully booked - and then re-assignment to a comparable room across the hallway where everything worked properly. Self-made waffles "highlight" an otherwise basic Breakfast in a very small room; standing-to-dine should be anticipated during higher-occupancies, we should think. All that said and with online reviews for other nearby lodgings, all factors remaining comparable we'd return for a third stay. Read moreGenuine Hotels.com guest review
"good stay at Best Western Grand Venice Hotel"
The lady at the front desk was awesomeGenuine Hotels.com guest review
Not a bad place to stay. A bit far from the highway as we were just using it to stop for the night in the middle of a road trip. Bed wasn't theost comfortable and the place could use a bit of a facelift. Overall, a good place to get some rest.Genuine Hotels.com guest review
"Great place to rest and relax"
It was a great stay the room was spacious and comfortable. The whole staff was curtious and helpful with everything we needed. Will stay here again on our next trip up in March.Genuine Hotels.com guest review
"Excellent Room, Very Comfortable Bed!"
It was just an overnight stay for me, on my way to a funeral in Connecticut. I had driven 10 hours from Tennessee, and was very tired. There happened to be a Chinese restaurant right next door which was great! When I go to the room I was pleasantly surprised. As I've gotten older, my major concern is a comfortable bed, and I have to say the bed was […] outstanding! The room was very clean, and the staff very courteous. I would recommend this motel to anyone. The price had me scared, as it was very inexpensive, but in this case, "you get what you pay for" was not the case. I have a very enjoyable stay at a cut-rate price. Thank you! Read moreGenuine Hotels.com guest review
very goodGenuine Hotels.com guest review
perfect hotel, great staff. located on busy road but near numerous restaurants.Genuine Hotels.com guest review
Great location and very good priceGenuine Hotels.com guest review
"A restful spot for JFK participants."
I was visiting as part of the JFK 50-Mile run. I was part of the support crew. I did not spend much time in the hotel because I was out on the race course during the day on Saturday and left on Sunday but the hotel services were good and the room was clean. The one problem I had with the toilet was resolved quickly but the support services.Genuine Hotels.com guest review
there were some outdated features, the fitted sheets did not fit the king sized bed, there was no remote and the tv was not hooked up when we got there, the bar was closed for renovations but that was not listed on the website. BUT, the room was clean and the staff was friendly and they had 24 hour coffee. it was close to shopping and convenient. not […] too bad for the money, but i've stayed in nicer places. Read moreGenuine Expedia guest review
EVERTHING WAS GREAT AT THIS MOTEL, WITH ONE EXCEPTION. I WAS DISAPPOINTED IN THE BREAKFAST THEY HAD AVAILABLE. NO EGGS, SAUSAGE, BACON. HOWEVER, THEY DID HAVE A SANDWICH THAT HAD SAUSAGE, CHEESE AND I THINK MAYBE EGG? YOU HEATED IN A MICROWAVE. BOTH DAYS THEY RAN OUT OF "REGULAR" COFFEE. I WENT THERE AT 7AM ON ONE DAY AND AT 8AM THE OTHER DAY.THGenuine Hotels.com guest review
The bathroom was so dirty I refused to take a shower. Also, the room I reserved was not available upon arrival.Genuine Expedia guest review
"For my sons wedding.."
Every thing was great till one night the room next to ours the people there were fighting real bad.. I called front desk and they did what they could do..They also rebated me half of a one night stay.. I would stay there again !!!!Genuine Hotels.com guest review
"Located in Center of Hagerstown, MD"
Overall appearance somewhat dated. Breakfast can best be described as cereal, bagels, coffee and juice. Fitness room small with few machines.Genuine Expedia guest review
average but run down hotel in the middle of an major intersection. His Hay days are long gone. only positive is a good accessibility from I81 and I70Genuine Expedia guest review
"Another great stay"
Our third stay here. We were still pleased with everything. We will be back on our next trip. Great in every way including room rate!Genuine Hotels.com guest review
The hotel is somewhat beaten down. It goes with : it is cheap, and that is what you'll get. The included breakfast is only a quick solution. Do not expect a nice breakfast. The staff has been very nice, friendly, open and I believe very willing to help where possible. I truly missed the possibility to open a room window and to recycle the air since […] the smell in the rooms did bother me a bit. Positive: easy parking and easy access to Hagerstown and surroundings Read moreGenuine Expedia guest review
a lot of the amenities were either not there or brokenGenuine Expedia guest review
I can't wait to come back to this hotel! It's my 2nd time staying and it was perfect!Genuine Hotels.com guest review
"Great place to stay in MD"
We stopped here on the way from Gettysburg to Harpers Ferry and couldn't be happier that we did. The staff greeted us with a big smile even though it was quite late when we arrived. The room was well stocked (didn't expect a good shampoo, shower gel and lotion). The shower head, water pressure, cleanliness and good beds were just what we needed for […] a good night's sleep. All this at a very reasonable price... Read moreGenuine Hotels.com guest review
"Hardly the "Best" Western"
The only good thing you could say about this hotel is that it was cheap. The first room we were given had no light in the bathroom and so we were moved to another room. The second room was very musty and we had to run the air conditioner on high for hours to air it out. The lighting was terrible, low-wattage CFL bulbs that gave off little, yellow light. […] The same bulbs were used all over the hotel so the lobby and halls also were dingy. Someone had apparently put a new vanity top in the bathroom, but had not replaced the tiles that were removed for the installation so there was bare wall with pieces of grout stuck on it. Also, the wallpaper over the vanity was stained. The towels were rough and paper thin. Whoever had 'cleaned' the bathroom left used soap in the soap dish in the bath tub. We have stayed in many Best Western hotels over the year and this has to be the worst. Read moreGenuine Expedia guest review
"you get what you pay for!"
Wasn't happy that blow dryer went out on first day but second day they hadn't done anything to exchange or repair. Breakfast bar not open Sunday until after 5:30. The girl that checked us in was pleasant and very helpful.Genuine Hotels.com guest review
"Offthe Beaten Path but Very Comfortable"
Hotel was about three miles into town from highway I-81 but better than other hotels closer to the highway and worth the extra time to get there. Hotel staff on check-in (Calvin) was extremely friendly and helpful. After a long, tiring drive, the effort to make us comfortable was appreciated. Hotel lobby was large with elevator to the second floor. […] Room was good-sized, comfortable and quiet. Breakfast standard, but very good. Would recommend stay there. Read moreGenuine Expedia guest review
The tiles around our bathroom vanity were missing and not just a couple, the whole edge. The grout in the shower was disgustingly dirty. GROSS, Unclean, shower. We decided to sleep with our own blanket under us ON TOP of the bed covers they provided. We did not use the pool because of the gross shower so we could only imagine how bad the pool would […] be.... Stay away Read moreGenuine Hotels.com guest review
Staff was friendly breakfast was good nice pool for kidsGenuine Expedia guest review
Good hotel that includes internet and breakfast. Is close to a lot off outlets and mall plus restaurants.Genuine Expedia guest review
"I town for a family reunion"
room was very clean and extremely large. Only issue was the fact they were doing construction and cut the water off at 830 to 12 pm. it was an inconvenience on a Saturday to have to wake up early on my vacation to shower.Genuine Hotels.com guest review
"Very nice hotel"
Its a very nice hotel. My room was quite spacious and clean. I would stay there again, and recommend it.Genuine Hotels.com guest review
"Not worth it"
Staff didn't really seem to about anything, especially their guests. I mean I could not even get a TV but I did get a long winded excuse on why I would not be helped. Will never stay here again and will make sure no one I know does either.Genuine Hotels.com guest review
"suprised for a best western"
I was really surprised at the quality of this hotel being a Best Western. I know some Best Westerns are a little run down but this one really needs some work. Breakfast was ok and the room was a good size and the sheets were clean so for a one night stay it was ok. Just not the best of areas.Genuine Hotels.com guest review
When we checked in, we were given a room already in use. Guest services apologized and checked themselves for another room. Staff was very friendly and helpful! Room was clean and had plenty of space. Only complaint was the pool and hot tub were freezing!Genuine Hotels.com guest review
Checked In By Jordan super nice guy it was pretty late when I arrived so he automatically gave me a late check out without me asking. Room was very clean I was very impressed. It is an older style building and the seemed a little dated but who spends much time there. The room was what was important and it was clean, quiet, and comfortable. The only […] thing is they still have the wall mounted a/c units that can be a little loud and just warmer or cooler settings so getting the right temperature can be a gamble but it worked fine just had to play around to find my comfort setting. Read moreGenuine Hotels.com guest review
Second year in a row we stayed here on our way to Virginia Beach. Price EXTREMELY reasonable for the quality. Highly recommend for an overnight destination !Genuine Hotels.com guest review
"Nice but Points Off for Disappointing Fitness Cent"
Overall we were pleased with the accommodations and the staff was very friendly. Breakfast was very nice. On the down side, the beds were very hard and the fitness room only had two pieces of equipment--one of which was broken. We were there on a Saturday night and there also seemed to be drag racing going on in the street in front of the hotel. There […] were police shutting it down but it was noisy until well after 11 p.m. Hopefully that was not a common occasion. Read moreGenuine Hotels.com guest review
"Two night stay for travel to PA"
The hotel appeared to be outdated Furniture in room was broken and uncomfortable. The young lady at the front desk from the Czech Republic was as cute as she could be and brightened up the lobby. She was very helpful and handled all requested. The morning lady at the desk was also very charming and great with directions and maps. Food in breakfast room […] was good but in short supply due to the amount o soccer teams booked at the hotel. There was zero counter space in .the bath but the room was OK. I will stay elsewhere if I have to come back to Hagerstown. Read moreGenuine Expedia guest review
we had a weekend stay with friends found hotel comfortable and staff friendly. would stay again in the future.Genuine Hotels.com guest review
There were a few problems with the room, but was taken care of quickly by staff. Thank you.Genuine Expedia guest review
Nice hotel staff and very clean. Breakfast was amazing! Pool and hot tub were both cold. Oh well...can't have everything.Genuine Expedia guest review
"Good stay close to D.C."
Stayed one night after a whole day's drive. The hotels is very close to D.C. with a attractive price so it became our choice. Booked around 8 pm and arrived at the hotel at 11 pm. The staff told us they can't find our reservation so we had to contact hotels.com for help. The problem was caused by our last-minute booking and resolved after the call. […] It cost us some time but the staff were friendly and helpful. Read moreGenuine Hotels.com guest review
Upon arrival, I looked out the window and the outdoor pool was empty. I was told by the manager that the pool was under renovation. The reason that I chose this hotel over others in the area was to be able to use the pool. It was Memorial Day weekend and the pool should have been open. The manager suggested that I cancel the reservation and try another […] hotel in the area that has a pool. After driving 4 hours, the last thing that I wanted to do was to look for another hotel! Read moreGenuine Expedia guest review
"gross hotel with great service"
the bed sheets were stained and the room smelled of smoke...however, the one staff person who was working, Michelle, did a great job of getting my tv working. Breakfast was a big disappointment and there was no coffee left.Genuine Hotels.com guest review
"Good value typical Best Western accommodations"
Fine - everything I would expect for price and at Best WesternGenuine Expedia guest review
Service was good, rooms were clean. Pictures of the hotel were better than the hotel itself, overall the hotel was fine.Genuine Hotels.com guest review
Everything was clean. The workers were nice and polite and helpful. The location was ok. In the middle of downtown which I don't like driving in any downtowns... but it was okay. The entrance in the hotel was really nice. :) I wish they had more for breakfast but it was fine. Overall, it was a pleasant stay.Genuine Hotels.com guest review
"With some trepidation, we stayed at the Venice Inn"
We used to stay at the Venice Hotel once or twice a year, back in the sixties and seventies. But then it seemed the hotel fell into disrepair and neglect. We started staying at alternative hotels in the Hagerstown MD area where we go to visit family 2 or 3 times each year. But this weekend, despite some trepidation and worry over big disappointment […] and despite friends and family warning us about rumors of "bugs" and such, we reserved a room at the Venice this past weekend. Much to our pleasure and surprise, our experience was very pleasant, including a nicely appointed room, comfortable bed and good temperature control, and best of all, a very nice, helpful, charming young gentleman at the desk to welcome us. He offered quick easy resolutions to several questions we had about features at the hotel and because of his manner made our stay so much the better, especially in contrast to our less than pleasant experience at a different hotel in another city the previous night. We were very happy to be back at our old mainstay accommodations in Hagerstown Maryland once again. I would recommend the Venice to anyone going that way. Read moreGenuine Expedia guest review
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