Good location. Clean rooms & comfy beds.Genuine Hotels.com guest review
"Great Gym Facilities"
I really enjoyed the stay, the only thing that slightly concerned me, In the new part, the plumbing seem to go off on its own it was like everyone in or around went to the tolilet at the same time, became annoying at 2/3 a.m, once or twice is fine, please investigate,Genuine Hotels.com guest review
"Lovely pool facilities"
Quick and easy check in and check out. Good leisure facilities. Only niggle was the shower in room, could have been a bit more powerful. We would stay againGenuine Hotels.com guest review
"hotel with good facilities"
Stayed here a couple of times and would recommend the hotel. Good location near Cardiff with easy access to the city by road. Local town, Whitchurch, has excellent places to eat if you don't want to use the hotel's Italian restaurant. Staff friendly and the hotel has very good facilities including a fine gym and pool.Genuine Hotels.com guest review
"comfy beds, great food in vinny and vitos"
We have stayed here many times before, and the rooms are always comfy and spacious. The food in Vinnies and Vintos is always good, and it is good value for money, I would highly recommend you pay a visit to this resturant, it is well worth it. The staff are always friendly and welcoming, and they are always willing to help if you have any problems.Genuine Hotels.com guest review
"Good hotel, friendly, helpful staff."
The room was clean and well appointed but could have benefitted from some more storage space (drawers). Staff were helpful, polite and eager to help. Breakfast choice was excellent and an easy experience. Leisure facilities were a plus and rounded off a pleasant day with a relaxing swim and sauna. Rail and bus travel into Cardiff was very easy to use […] and added to the break. Trains do not run on Sunday but the buses do run into the city centre. Read moreGenuine Hotels.com guest review
"Weekend in Cardiff"
Easy to book. Excellent value for money. Plenty of parking. Friendly staff. Lots of food choice. Highly recommended.Genuine Expedia guest review
Really pleasant stay! Stayed in the 'upperdeck' which i would totally recommend. Gained full use of the swimming pool, gym, jacuzzi, sauna and steam room. Ate in the house restaurant which had been recently refurbished and was excellent. Breakfast was lovely only regret was not staying for longer.Genuine Expedia guest review
"Good facilities on site Inc costa and Italian."
I booked a family room in order to get extra space and asked for the sofa bed to be made up so I could use it and my elderly father use the main bed. On arrival we only had a double bed in the room and the sofa bed was not made up. It transpired that whereas the hotels own website states sofa bed is for children aged 12 and under this was not made clear […] on the Expedia site through which I booked. We should have requested a twin room. I was told that a twin was not available on the Friday night we arrived so the sofa bed was made up and proved very uncomfortable. The following day we were moved to a twin and well looked after by the staff who sympathised but were unaware of the problems we had on arrival. Breakfast was good and the staff (all locals) looked after us. Good to see cleaners on duty most of the time and no problem with car parking arrangements although it can be a very long walk from the car to your room in the annex block! Would probably stay again but not with an elderly relative. It's a younger persons venue especially given the activity and noise in the lobby / foyer. Read moreGenuine Expedia guest review
"Oh Dear a sqeeky floorboard"
The only reason this hotel misses out on the Full 5 points is because the hotel room had a creaky floorboard in a constantly used spot & I was very disappointed with the bed as it was just 2 single beds pushed together,I ended up sleeping inthe middle in a dip & then woke up to neck pain due to the odd sleeping position. We very much enjoyed use of […] the facilities,the pool & jacuzzi etc. & the breakfast was lovely. Read moreGenuine Expedia guest review
I always expect a certain standard from the de vere chain but increasingly am disappointed. the thinnest walled and floored hotel i have stayed in for a long time, small rooms, not especially clean, mattresses and pillows fine. ignored at breakfast. check in staff nice. fine if it's necessary but not one I would come back toGenuine Hotels.com guest review
"A good all rounder. Very high for value for money"
Having stayed at quite a few hotels over the last year I'm putting this Hotel close to the top for value for money. Very comfortable. Very easy stay. Clearly it's a good hotel as it has a constant flow of people in and around the hotel. Having all the facilities you could ask for available I defiantly look forward to booking this hotel again should […] I need to. M Read moreGenuine Expedia guest review
Have stayed here several times before. This hotel seems improve with each visit! The staff are always welcoming and friendly. The rooms are modern, clean, comfy and a good size. There are a choice of bars, restaurants and a coffee shop. The pool, spa and leisure services are superb.Genuine Hotels.com guest review
"Walking from the hotel"
Castell Coch is do-able across the motorway intersection and through the village of Tongwynlais. Gareth Hill is possible going under the M4 and to the west of the quarried hill (which is pretty provide you skirt the quarries). ASDA is very close by turning left outside the hotel. Turn right and walk down the road 500yds and then follow disused railway […] track to ASDA - nice walk. Read moreGenuine Hotels.com guest review
Upper deck rooms not good value. Staff in restaurant are clearly overworked and understaffed. Queues for breakfast, lack of plates available etc on both occassions we have stayed,Genuine Hotels.com guest review
Had a good one nights stay. I used the gym in the evening which was busy but didn't need to wait to use any equipment. I ate in the bar which offered good food.I went for a swim before breakfast which was again nice but soilt by a cold shower in the changing rooms and topped off by a luke warm shower back in my room. Breakfast was OK..in their newly […] opened restaurant but I think they will need to change the layout as it looked like it wouldn't work if the place was busy. All in all a nice, good value for money stay Read moreGenuine Hotels.com guest review
Generally very good. However rooms disappointing decor very cold room132 very dark window facing brick wall if we staayed any longer would have complained.Genuine Hotels.com guest review
"great position for weekend stay."
Some areas of the hotel could do with revamping-upgrading, breakfast dining area, corners of flooring and skirtings in walk in shower bathroom were loose and grotty. TV does not work properly Beds are very comfortable and everywhere comfortable warm.Genuine Expedia guest review
very satisfiedGenuine Hotels.com guest review
Excellent stayGenuine Hotels.com guest review
"Not recommended - Sorry!"
1. Initial impression good, but this did not last. " Don't use the lift" - it is somewhat temperamental! 2. Room a good size & the bed comfortable. Lighting not good. 3. Elements of the housekeeping, both in our room and more so in the hotel generally left much to be desired. 4. The spa is super - except that it is soooo busy catering for the local […] population- we could not get in. 5. Food - in my opinion this was the worst aspect of our stay. Ready meals, reheated was about the level of the offer. I only had one 3 course meal, and did not wish to take another. Breakfast was satisfactory, but did not show any originality. The staff could do with some further training in how to run a decent restaurant. White wine served luke warm, lack of suitable cutlery for some dishes, in some cases no understanding of what was asked for. 6. General cleanliness of restaurant premises was badly in need of attention. Do I need to say more? Overall, I could not award more than 2**. Read moreGenuine Expedia guest review
"Comfy but disappointing TV"
Bed very comfortable, Decor tired. Very disappointed with the TV channels on offer - no freeview, only 5 terrestrial and 3 sky sport channels!Genuine Hotels.com guest review
As aboveGenuine Hotels.com guest review
"cardiff village hotel"
not a bad stay stayed in village hotels before this was not one of the best came down for breakfast at 10 20 they were clearing at 10.30 no fruit juices no yoghurt bar not as good as most village hotelsGenuine Hotels.com guest review
Overall Excellent, Room facilities, Gym the best bit was the Pub bar connected to the hotel, great food great staffGenuine Hotels.com guest review
"Disappointing room for the price, but great staff"
Didn't start off well: I misunderstood the 'early checkin' message in the Experia email, meaning we couldn't check in from 11am unless we paid £10 in advance. But the staff were very helpful, did the paperwork and took the luggage so we could collect the key later when the room was ready. The room was modern, and clean. But it was quite basic, more […] like a budget hotel with little storage (and a rather annoying shelf unit under the hanging rail, even for shirts) and no drawers. But the room was spacious so just had to leave clothes in the case on the floor. I was disappointed at the 'luxury' missing, for what i think was a luxury price (I could have stayed at Whitchurch Travelodge for fiftypounds less a night). Our room was noisy from the bar and the smokers outside Starbucks. We just wanted to get some sleed after attending a funderal. The staff were great. They moved us upsatirs, to the back of the hotel and offered to move our luggage. The room turned out to be an upgrade (a bit bigger bed, stackbucks instant coffee, one biscuit, faecloths, sky tv). Breakfast was ok. Nice range of food, but the cooked breakfast seemed a bit run of the mill (again, for the price and compared to other Devere hotels I've stayed in). But once again, the staff were great. Was very rouwdy on the Friday night (lots of drunk people carry drinks up the stairs), so be warned if you're not part of the event! Can't fault the staff, who even remembered we changed room and asked if it was ok. Read moreGenuine Expedia guest review
Very comfortable and staff very helpful and friendlyGenuine Hotels.com guest review
Overall a very good hotel. Rooms were very clean and food was nice only criticism would be that the bed was very hard for my tasteGenuine Hotels.com guest review
Hotel was okay but not fantastic - you get what you pay for. My room in the 'new' wing had squeaky floors everywhere, it was the same in the corridors so I suspect all rooms are the same. Bit of a stale smell in the restaurant/bar - may have been a temporary issue?Genuine Hotels.com guest review
"Dropped the ball a few times, but we slept well."
The floors in the new annex squeaked so much. I have never heard such squeaky floor boards in a new construction. People up stairs were walking around and the squeaks were irritating.The fire alarm went off at 9 in the morning and there was no hotel staff there to tell us what was happening so we had to gather everything we could and get outside. It […] was a false alarm but the staff didn't seem to care about our interrupted stay. It's not near the city centre so their website is a bit misleading. What we saved on the room was used up in Taxi fares. So stay in one down town and save the hassle. But it's clean and the spa is nice as is the pool, steam and sauna. Read moreGenuine Hotels.com guest review
"convienient and friendly"
would use againGenuine Hotels.com guest review
"GOOD HOTEL FOR SHORT STAY"
good hotel for short stay relaxing and friendly. FOOD EXCELLENT AND FRIENDLY STAFF ALSO ENTERTAINMENT IN HOTEL WAS PLEASING.Genuine Expedia guest review
"Could be good, let down by noise and service"
We booked this as it was the only place we could find to stay after the Wales v NZ game. Stayed twice This time the rate had nearly doubled from our last stay but there was no alternative. Room was comfortable, clean and smelled of paint when we arrived. We returned to our room at 2200, for a cup of tea and discovered that there were no biscuits - what's […] the point of a tea tray with no biscuits? Lights out at 2230 to realise that our room (168) must have been directly above the disco and the DJ felt like talking in between tunes. Eventually got to sleep to be awoken by the guys returning to room 166 at 0315, obviously having enjoyed a long day out, they only talked, shouted and roared with laughter for about an hour. Got up, discovered that we only had one hand towel, the shower gel was in a refill pack so was very difficult to extract from the bottle, and the shower was certainly not a "power shower". Breakfast - all good but why no potatoes or hash browns? Why is it group policy not to do potatoes for breakfast? Checkout - all of the above mentioned to the lady behind the counter who eventually tore herself away from the computer in the back office when the checkout queue threatened to spill out through the door. Her attitude led me to believe that she couldn't care less - fine, there are other hotels in Cardiff, I've already booked different ones for my December, February and March visits. Read moreGenuine Hotels.com guest review
"Choose Upper Deck rooms if you can"
Basic rooms have everything you need. Bathroom rather small and the Shower is immovable and not forceful. You get a service station like soap dispenser In the basic (campers room) You also get the basic Sky , but no movies or kids channels . Upper Deck rooms are same size , but have fabulous beds and mattress toppers for a very comfortable night sleep […] . You also get lots of complementary Starbucks coffee, etc. also good quality bath products. Problem is, the Upper Deck rooms do not have space for an extra sofa bed, so family rooms are of the basic “campers” variety. Pool and gym facilities are of a very good standard. (Large pool) only problem is that if you have A family they can only swim a limited times and teens have to be over 16 year of age (yes really) to swim during the normal times. This can really limit your access to the pool. This is a real shame as its open till 10pm ! Breakfast on the weekend is very busy so expect to wait up to 15 mins for a seat. It’s situated In a very crowed area of the bar/ lounge, so you end up elbowing people, as you try to get round the busy buffet ( between 9.30 – 10.15am sat & sun) The quality of the breakfast is good for the price and there is plenty of variety Read moreGenuine Expedia guest review
The hotel was more basic than I had expected. The soap dispenser in the bathroom did not work so we had to lean across into the bath to wash our hands. Impossible for children to do! I returned from the Cardiff Arena and had hoped to order food from the pub or room service, but it was closed for food and no room service available. We went for a swim […] the next morning. The pool was cold, the hairdryer didn't work and the spinner for wet costumes didn't work either. Overall very disappointed. Read moreGenuine Hotels.com guest review
"SHORT DRIVE TO CARDIFF CENTRAL"
Good hotel with lovely Spa facilities. We had a family room. Our issue is that children - are expected to share a small uncomfortable sofa bed with a very small duvet cover. Our 11 year old hardly slept at all as it was so uncomfortable. Also only cups for two people- not particularly family friendly.in this respect.Genuine Hotels.com guest review
"Great Location..... It's OK.... Just convienant..."
Room was clean... It's an ideal business hotel, the breakfast table could of been cleaned... That's my only critique.. Would I pick this hotel for a special occasion.... NO!Genuine Hotels.com guest review
"Good One night stop-over"
Suited our need for a one night stop-over.Genuine Hotels.com guest review
hotel was clean and comfortable, overall tired looking though. Doors were slammed shut throughout the night, the first floor seemed to be very noisy. Pool area clean but quite noisy and busy early on in the day. Spa pool or steam room not working either day of the wkend, quite disappointing.Genuine Hotels.com guest review
"Where I wanted to be at that time"
It was exactly what I wanted for that evening.Genuine Hotels.com guest review
Worst thing about hotel was the bed they were two singles put together but kept moving apartGenuine Hotels.com guest review
"Good for short break."
Reception desk staff were helpful, friendly and efficient. Breakfast buffet was good quality and value for money. Public areas were very crowded, possibly due to free WiFi access.Genuine Expedia guest review
Not a four star hotel. 3stars onlyGenuine Hotels.com guest review
A great place to stay. No better place to stay in that area.Genuine Expedia guest review
I was most disappointed with this hotel. it was far from the quality i have come to expect of a De Vere hotel. overpowering smell of chorine in reception from swimming pool. carpets were badly stained through out. decoration on 1st floor was dark and depressing. breakfast ! bacon was cold no clean glasses for juice. will not stay again.Genuine Hotels.com guest review
"Great price and good quality room."
Only issue with the room was the TV reception was bad and couldn't use the TV's HDMI socket to connect to my tablet. However the best bit about the hotel by far is the food. We decided to go for the Sat night steak deal and it was both amazing value and tasted heavenly. Would definitely stay here again if I'm in the area...Genuine Hotels.com guest review
Really nice stay would go again. Looks posh but was very informal. Only minor complaint was the lift was creaky and made me nervous. Outstanding value for moneyGenuine Hotels.com guest review
"Convenient for motorway and major roads"
Great stay, comfortable room and lovely walks nearbyGenuine Hotels.com guest review
"good location for cardiff out of town"
enjoyed our stay good for all the family comfy beds,great pool in spa..,good train service into cardiff from coryton station a few mins walk from hotel..Genuine Expedia guest review
"Hotel facilities good, shame about the room!"
Have stayed at this hotel several times on Business Trips. Unfortunately on this visit I was in one of the rooms which were in the older side of the Hotel. The Shower was cold, the bath needed the plughole cleaning as began filling with water as I stood in shower and overall not a great experience. You walk to your room through the 'newer' block its […] a bit like if youve ever boarded a plane in Club class and walked through the luxury section until you get to economy! Read moreGenuine Expedia guest review
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