"Dark dark village"
Perfect location for my brief trip but this hotel is looking a little shabby on the corridors & the room was very very dark with poor lighting. Restaurant ok - limited menu & as usual, over priced drinks. Dinner for 4 (no starters & only 2 x desserts +|bottle of wine came in at over £130). Quality was average but service excellent.Genuine Hotels.com guest review
"Not what I expected"
The only food available for the evening was in the bar area as the restuarant was closed from 3.30pm on Sundays. The room had been laid out for one persons towels despite booking for two. I had to hunt for more towels in the drawers. The bed was poorly made, the duvet cover crinkled inside the bed. I had got the impression from the website that there […] would be decent tasty complimentary coffee in the rooms. Not so, the usual sachets of second quality "Gold Blend" instant rubbish. Read moreGenuine Expedia guest review
Great place to stay. Good food. Comfortable bed. Nothing to complain about. An overall good stay :-)Genuine Hotels.com guest review
"On a Loud busy road"
Loud road kept us awake, there was lots of busy, loud families with lots of young children running about so Okay is you don't mind that. Pool dated. An Okay stay overnight, not amazing. Nice breakfast, again, not amazing.Genuine Hotels.com guest review
"Good location just off M4"
Hotel was noisy during the night, menu was limited and the beer was rubbish. Location was good for access to M4, access to hotel was tricky on busy roundabout!Genuine Hotels.com guest review
lovely stay whilst visiting family for Xmas. Leisure facilities were particularly good and staff very friendlyGenuine Hotels.com guest review
Nice hotel,warm welcome only stayed 1 night so not much of a review but we would use this hotel againGenuine Hotels.com guest review
Fun place, bit of a buz, nice bar and leisure facilities too. Room was good, lots of presumably internet type electronics but no clues as to their function. As with most hotels i find, the free wifi didn't work. Our predecessor had left a dirty sock; nice. Buffet breakfast was very nice. Biggest problem (I've noticed this before at this hotel) is […] lack of building investment, there is no soundproofing. Everything can be heard in your neighbours room, chatting, tv, toilet and shower etc. fortunately they were not up all night! It was a very good deal however, so we're not complaining! Read moreGenuine Expedia guest review
"Could be better!"
The Room: TV is antiquated, remote needed batteries. Bathroom: Shower was non effective - either a faint spray or like a slow tap. Room 266 - avoid since it is close to the entertainment room and noisy this time of the year. Minimal if no soundproofing between rooms - hotel should advise guests to be more considerate to other guests especially at 2.00 […] am Read moreGenuine Hotels.com guest review
"Great to stay with Family"
Staying in Cardiff for a wedding with family, 2 boys 12 and 8, and our dog. Great to have somewhere where we could all stay, no problem taking the dog, kids loved the pool in the morning, we all loved the breakfast and the staff were really friendly.Genuine Expedia guest review
"Home away from home"
We were in Cardiff and booked this hotel because it was close to our family. The room was lovely, the restaurant and the pub were really nice too. Great atmosphere is both areas, with really friendly and polite staff. The breakfast was delicious. We loved the V-theme, especially the pillows on the bed, letting your partner know how you were feeling […] that day. V-naughty, v-cuddles, v-sleepy. Even the door tag followed the v theme. Who ever has done their marketing is brilliant. The gym was the best I have seen in any hotel, which is included if you are a guest at hotel, including classes which we participated in. The spa was clean and the ladies very nice. With a Starbucks in the lobby and the gym, and pool available to the community, this hotel is busy. Very smart marketing. We would definitely be back. Read moreGenuine Expedia guest review
"Nice room, awful food"
Room was nice, but the food in the bar was dreadful and let the place down - I sent it back. Ordered some room service but that was mediocre, over-priced and incurred a tray charge. Would I go back - only if on a diet!!!Genuine Hotels.com guest review
"Footy in Cardiff"
This was a nice enough hotel for an overnight stay. Breakfast was plentiful but not gourmet.Genuine Expedia guest review
The hotel was close to a main bus route into Cardiff City Centre which made it suitable to leave the car during the World Cup opening ceremony at the Millennium Stadium. The staff at the hotel were extremely nice and helpful. The food was good and the breakfasts had a good variety of items. It was a very enjoyable weekend, the boys off to the rugby […] whilst I chilled out at the hotel, had a swim, read a book, all the things I don't seem to have time for at home. I would recommend this hotel to anyone who wants a nice little break either to shop in Cardiff or just to chill out. Read moreGenuine Expedia guest review
"Had a great time"
The over all of this hotel was very good a lot beter than the village up at headingley in leeds I would come back to this hotel againGenuine Hotels.com guest review
Good Value Hotel with good facilities in an excellant loaction and within very easy travelling distance (on public transport) to the City centreGenuine Expedia guest review
The hotel was great; very friendly and helpful staff, fabulous leisure facilities and comfy, clean roomGenuine Hotels.com guest review
Expensive given that it's in the outskirts of Cardiff. Very noisy on Friday and Saturday night due to weddings. The room was a let down for the price paid - very much standard business hotel with no trimmings, though the website would lead you to believe there might be some nice extras; there aren't any. Shower gel dispenser in the bathroom, rather […] than individual toiletries. No room to unpack anything more than 2 nights worth of clothes. Terrible TV. Not even a clock... They offer an upgraded room with a little extra but I think they should have been included in the standard rooms given their cost. The food in the restaurants was also very poor sadly. Read moreGenuine Hotels.com guest review
We have stayed here for many years over the last ten years abd this will definetly be the last. The hotel was noisy on both nights. we had emailed for a quiet room and were put between 2 groups of young girls who were partying in thier room until 11 o clock before going into Cardiff. we did complain at desk on departure and were given a card to email […] on or next visit. i explained that we had already done that this time. The breakfast room is now far to cramped and the Hot buffet was luke warm. we ate in the Village pup which was dirty and noisy as there was a wedding going on. we normally eat in the restaurant but it now only serves Itatian food which my husband does not like. Won't be staying here again Read moreGenuine Hotels.com guest review
Excellent stayGenuine Hotels.com guest review
Hotel didn't appear to be full yet the room was as far away from the entrance as you could get accessed via a dirty lift. The whole place just seems tired and run down. So glad I only had to stay for one nightGenuine Expedia guest review
"Wonderful customer service"
We stayed at the Village because it is close to family. It is a comfortable, reasonably well-equipped hotel. Free WiFi. But what set it apart was the customer service. We arrived with a dog, as the hotel advertises as dog-friendly. The staff couldn't have been more welcoming, and even moved us to larger interconnecting rooms so there would be more space […] for us all. I can't praise the staff highly enough. Read moreGenuine Hotels.com guest review
"A hotel to return to in future."
Very pleasant and well located, with good facilities. Reasonably priced.Genuine Expedia guest review
"Great hotel very comfortable, great views"
Great hotel, good food in their Italian restaurant. Great Breakfast in the morning. Located a very short distance from the major motorways but you didn't hear them.Genuine Hotels.com guest review
"Typical chain hotel"
Nice hotel but the location was not great for Cardiff. Nothing to do outside hotel. Mostly business guests. Ok for stop off on way to other location.Genuine Expedia guest review
"UpperDeck is excellent and worth the money!"
Very nice hotel with pleasant welcome from reception staff. UpperDeck rooms are superb, Sky HD and Starbucks always goes well! Didn't use leisure facilities this time, but Village hotels always have a first class pool, gym and sauna from previous experience, so I will be using those next time.Genuine Expedia guest review
"Good hotel in this area, and good value"
upper rooms are best, could not find bose speaker dock thoughGenuine Expedia guest review
Comfortable as alwaysGenuine Hotels.com guest review
"very convenient location"
2 night stay either side of a day's work. Very pleasant room with views to the north including Castell Coch! 2 of us in the room but only one chair and that was at the desk. There was enough floor space either side of the bed to have allowed for a chair each there. Fri night booked table in the Italian themed dining room for 8.30pm It was busy and it […] was 8.57pm before our order was taken and the food arrived at 9.30pm, very tasty but a long wait. No problem at all Saturday at 6.30pm very fast, efficient and pleasant service. The same was true of breakfast on Sat and Sun, great service and the hot plate and toaster worked very well, although as we left at 9.45am on Sun there was a huge queue of about 25+ disgruntled people waiting to get in! Clean comfortable rooms, tasty food but do plan your meal times. Read moreGenuine Hotels.com guest review
Good location. Clean rooms & comfy beds.Genuine Hotels.com guest review
"Great Gym Facilities"
I really enjoyed the stay, the only thing that slightly concerned me, In the new part, the plumbing seem to go off on its own it was like everyone in or around went to the tolilet at the same time, became annoying at 2/3 a.m, once or twice is fine, please investigate,Genuine Hotels.com guest review
"Lovely pool facilities"
Quick and easy check in and check out. Good leisure facilities. Only niggle was the shower in room, could have been a bit more powerful. We would stay againGenuine Hotels.com guest review
"hotel with good facilities"
Stayed here a couple of times and would recommend the hotel. Good location near Cardiff with easy access to the city by road. Local town, Whitchurch, has excellent places to eat if you don't want to use the hotel's Italian restaurant. Staff friendly and the hotel has very good facilities including a fine gym and pool.Genuine Hotels.com guest review
"comfy beds, great food in vinny and vitos"
We have stayed here many times before, and the rooms are always comfy and spacious. The food in Vinnies and Vintos is always good, and it is good value for money, I would highly recommend you pay a visit to this resturant, it is well worth it. The staff are always friendly and welcoming, and they are always willing to help if you have any problems.Genuine Hotels.com guest review
"Good hotel, friendly, helpful staff."
The room was clean and well appointed but could have benefitted from some more storage space (drawers). Staff were helpful, polite and eager to help. Breakfast choice was excellent and an easy experience. Leisure facilities were a plus and rounded off a pleasant day with a relaxing swim and sauna. Rail and bus travel into Cardiff was very easy to use […] and added to the break. Trains do not run on Sunday but the buses do run into the city centre. Read moreGenuine Hotels.com guest review
"Weekend in Cardiff"
Easy to book. Excellent value for money. Plenty of parking. Friendly staff. Lots of food choice. Highly recommended.Genuine Expedia guest review
Really pleasant stay! Stayed in the 'upperdeck' which i would totally recommend. Gained full use of the swimming pool, gym, jacuzzi, sauna and steam room. Ate in the house restaurant which had been recently refurbished and was excellent. Breakfast was lovely only regret was not staying for longer.Genuine Expedia guest review
"Good facilities on site Inc costa and Italian."
I booked a family room in order to get extra space and asked for the sofa bed to be made up so I could use it and my elderly father use the main bed. On arrival we only had a double bed in the room and the sofa bed was not made up. It transpired that whereas the hotels own website states sofa bed is for children aged 12 and under this was not made clear […] on the Expedia site through which I booked. We should have requested a twin room. I was told that a twin was not available on the Friday night we arrived so the sofa bed was made up and proved very uncomfortable. The following day we were moved to a twin and well looked after by the staff who sympathised but were unaware of the problems we had on arrival. Breakfast was good and the staff (all locals) looked after us. Good to see cleaners on duty most of the time and no problem with car parking arrangements although it can be a very long walk from the car to your room in the annex block! Would probably stay again but not with an elderly relative. It's a younger persons venue especially given the activity and noise in the lobby / foyer. Read moreGenuine Expedia guest review
"Oh Dear a sqeeky floorboard"
The only reason this hotel misses out on the Full 5 points is because the hotel room had a creaky floorboard in a constantly used spot & I was very disappointed with the bed as it was just 2 single beds pushed together,I ended up sleeping inthe middle in a dip & then woke up to neck pain due to the odd sleeping position. We very much enjoyed use of […] the facilities,the pool & jacuzzi etc. & the breakfast was lovely. Read moreGenuine Expedia guest review
I always expect a certain standard from the de vere chain but increasingly am disappointed. the thinnest walled and floored hotel i have stayed in for a long time, small rooms, not especially clean, mattresses and pillows fine. ignored at breakfast. check in staff nice. fine if it's necessary but not one I would come back toGenuine Hotels.com guest review
"A good all rounder. Very high for value for money"
Having stayed at quite a few hotels over the last year I'm putting this Hotel close to the top for value for money. Very comfortable. Very easy stay. Clearly it's a good hotel as it has a constant flow of people in and around the hotel. Having all the facilities you could ask for available I defiantly look forward to booking this hotel again should […] I need to. M Read moreGenuine Expedia guest review
Have stayed here several times before. This hotel seems improve with each visit! The staff are always welcoming and friendly. The rooms are modern, clean, comfy and a good size. There are a choice of bars, restaurants and a coffee shop. The pool, spa and leisure services are superb.Genuine Hotels.com guest review
"Walking from the hotel"
Castell Coch is do-able across the motorway intersection and through the village of Tongwynlais. Gareth Hill is possible going under the M4 and to the west of the quarried hill (which is pretty provide you skirt the quarries). ASDA is very close by turning left outside the hotel. Turn right and walk down the road 500yds and then follow disused railway […] track to ASDA - nice walk. Read moreGenuine Hotels.com guest review
Upper deck rooms not good value. Staff in restaurant are clearly overworked and understaffed. Queues for breakfast, lack of plates available etc on both occassions we have stayed,Genuine Hotels.com guest review
Had a good one nights stay. I used the gym in the evening which was busy but didn't need to wait to use any equipment. I ate in the bar which offered good food.I went for a swim before breakfast which was again nice but soilt by a cold shower in the changing rooms and topped off by a luke warm shower back in my room. Breakfast was OK..in their newly […] opened restaurant but I think they will need to change the layout as it looked like it wouldn't work if the place was busy. All in all a nice, good value for money stay Read moreGenuine Hotels.com guest review
Generally very good. However rooms disappointing decor very cold room132 very dark window facing brick wall if we staayed any longer would have complained.Genuine Hotels.com guest review
"great position for weekend stay."
Some areas of the hotel could do with revamping-upgrading, breakfast dining area, corners of flooring and skirtings in walk in shower bathroom were loose and grotty. TV does not work properly Beds are very comfortable and everywhere comfortable warm.Genuine Expedia guest review
very satisfiedGenuine Hotels.com guest review
Excellent stayGenuine Hotels.com guest review
"Not recommended - Sorry!"
1. Initial impression good, but this did not last. " Don't use the lift" - it is somewhat temperamental! 2. Room a good size & the bed comfortable. Lighting not good. 3. Elements of the housekeeping, both in our room and more so in the hotel generally left much to be desired. 4. The spa is super - except that it is soooo busy catering for the local […] population- we could not get in. 5. Food - in my opinion this was the worst aspect of our stay. Ready meals, reheated was about the level of the offer. I only had one 3 course meal, and did not wish to take another. Breakfast was satisfactory, but did not show any originality. The staff could do with some further training in how to run a decent restaurant. White wine served luke warm, lack of suitable cutlery for some dishes, in some cases no understanding of what was asked for. 6. General cleanliness of restaurant premises was badly in need of attention. Do I need to say more? Overall, I could not award more than 2**. Read moreGenuine Expedia guest review
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