Upgraded on arrival, room was lovely and clean. staff were expectionally friendly and provided a great service. The room was spacious and the facilities within the hotel were excellentGenuine Hotels.com guest review
"Convenient near to city centre"
Room not ready when arrived,took 2hours to clean and get us our room.Electricity sockets fused twice,television only had 9channels and no freeview!! Chewing gum on the mirror in the room hair in the plughole of the bath.The restaurant and front of house staff were lovely just shame the housekeeping staff were slack.Genuine Expedia guest review
"Nice hotel close to M4 junction to Cardiff"
Stayed for 4 nights in this good large modern hotel convenient for Cardiff and Valleys at A470 roundabout junction with M4.Genuine Expedia guest review
Great stay - friendly staffGenuine Hotels.com guest review
"Very friendly staff"
Had a lovely stay at the hotel Staff very helpful can't do enough fir youGenuine Hotels.com guest review
"Good city access"
Good access from the motorway and easy to get into the city, by car or by public transport. Pool was fantastic. Overall hotel was great value for money.Genuine Expedia guest review
"Excellent hotel, great staff, lovely room"
Hotel check-in is 3pm and I arrived early and in need of my room. Hotel staff arranged my room swiftly and without too much trouble. The room was upper deck and I can highly recommend them. Individual Sky box - amazing. Clean and modern too.Genuine Expedia guest review
"Good Value for an overnight stay"
Hotel is fine for an overnight stay. Rooms are clean and staff are efficient and friendly with good service. Location is a bit remote from the city but free parking! Hotel is a bit tiredGenuine Hotels.com guest review
I was very impressed! Only down fall might be personal preference, wanted a quite drink and bite to eat on Sunday night but Resturant was closed and loud quiz night in bar! Other than that top notch !Genuine Hotels.com guest review
Customer service is simply not a priority of this establishment. Not sure the staff care one bit if I enjoyed the stay or would return. I complained by email and even though they responded with a "we will investigate I believe I will never hear back from them. "Genuine Hotels.com guest review
"Convenient hotel close to City Centre"
The room was fine. Buffet breakfast was the worst I have experienced for many years. Cold food, sausages tasted very unpleasant. The milk jug had the remnants of food on it. I have not come across a more surly collection of staff. They were unhelpful and verging on the rude. Bar food was not very good, condering the price.Genuine Expedia guest review
Stayed for one evening, good value for money very friendly staff, would use the hotel again.Genuine Hotels.com guest review
"nice hotel clean and friendly"
nice staff excellent facilities very reasonable price wise food was excellent staff were exceptionalGenuine Expedia guest review
Devere Village resorts are always my preferred choice of hotels because of the fitness facilities but often this overlooks the condition and decor of the rest of the hotel. However, rooms are often advertised at a good rate!Genuine Expedia guest review
A lovely large spa hotel, that has easy access to the motorway. Plentiful parking, lovely decor, very friendly and helpful staff. And that was just the start. The room was a nice size with a very comfortable bed. Sky television, which is not always found in hotels. Free wi fi, with no bandwidth problems. Coffee and mugs from Starbucks. A hardback book […] on the local area. Hairdryer and iron of good quality. Plus a proper ironing board. The bathroom had a proper bath and integrated shower. Lovely hot water on demand. Very good. The restaurant was Italian themed, so a bit specific. We loved it. The food was very good. Staff superb. Our waiter did everything properly and we appreciated it. Breakfast was buffet style but with attentive staff supervising. It never felt crowded or rushed. I liked it so much, we will stay again and make use of the spa services. Very happy! Read moreGenuine Expedia guest review
"Spa urban hotel"
Lovely hotel, great facilities, really nice staff and food. Would definitely go back again.Genuine Expedia guest review
Great hotel, arrived too early to check in but able to use all the facilities anyway. Same applies on departure. Problem with shower screen not fitted properly so flooded bathroom. Apparently according to receptionist this is not uncommon. In which case put a notice in the bathroom to advise people to put towels down!!!! Don't get drunk because the […] atrocious striped carpet will make you feel even worse. Read moreGenuine Hotels.com guest review
"An overnight stop on the way to the rugby"
This was the perfect launch pad for a trip to the Millenium Stadium. The hotel was easy to access on the outskirts of Cardiff (avoiding match day traffic). The staff were so friendly, and helped sort our plans for parking and travel. We left the car at the hotel, and took a train into town (the station is just 5 mins walk) and were in and out with very […] little hassle. My lad enjoyed the hotel pool almost as much as the big match! Many thanks to all the friendly and helpful staff. Read moreGenuine Expedia guest review
Hotel is a bit tatty. Breakfast arrangements not ideal. Cramped, not good hot food - undercooked bacon, over cooked sausageGenuine Hotels.com guest review
"Friendly relaxing hotel"
Checked in earlier than expected, relaxed around the pool, meal in the bar with a few drinks. Friendly staff. Late check out. Midday complimentary.Genuine Expedia guest review
"All things to all people"
It's as if this hotel can't decide whether to be a business hotel, a holiday hotel or a local leisure centre with rooms; I guess it's all three and it combines them with reasonable success, but it's a little disconcerting until you get used to it. Our room had a loo that didn't flush and as the hotel was full we had to be moved to another hotel for […] one night. This was managed with the minimum of fuss and we were happy with the way the problem was handled by the reception staff. Access into Cardiff is easy and staff were very helpful in providing directions. Read moreGenuine Expedia guest review
"Dark dark village"
Perfect location for my brief trip but this hotel is looking a little shabby on the corridors & the room was very very dark with poor lighting. Restaurant ok - limited menu & as usual, over priced drinks. Dinner for 4 (no starters & only 2 x desserts +|bottle of wine came in at over £130). Quality was average but service excellent.Genuine Hotels.com guest review
"Not what I expected"
The only food available for the evening was in the bar area as the restuarant was closed from 3.30pm on Sundays. The room had been laid out for one persons towels despite booking for two. I had to hunt for more towels in the drawers. The bed was poorly made, the duvet cover crinkled inside the bed. I had got the impression from the website that there […] would be decent tasty complimentary coffee in the rooms. Not so, the usual sachets of second quality "Gold Blend" instant rubbish. Read moreGenuine Expedia guest review
Great place to stay. Good food. Comfortable bed. Nothing to complain about. An overall good stay :-)Genuine Hotels.com guest review
"On a Loud busy road"
Loud road kept us awake, there was lots of busy, loud families with lots of young children running about so Okay is you don't mind that. Pool dated. An Okay stay overnight, not amazing. Nice breakfast, again, not amazing.Genuine Hotels.com guest review
"Good location just off M4"
Hotel was noisy during the night, menu was limited and the beer was rubbish. Location was good for access to M4, access to hotel was tricky on busy roundabout!Genuine Hotels.com guest review
lovely stay whilst visiting family for Xmas. Leisure facilities were particularly good and staff very friendlyGenuine Hotels.com guest review
Nice hotel,warm welcome only stayed 1 night so not much of a review but we would use this hotel againGenuine Hotels.com guest review
Fun place, bit of a buz, nice bar and leisure facilities too. Room was good, lots of presumably internet type electronics but no clues as to their function. As with most hotels i find, the free wifi didn't work. Our predecessor had left a dirty sock; nice. Buffet breakfast was very nice. Biggest problem (I've noticed this before at this hotel) is […] lack of building investment, there is no soundproofing. Everything can be heard in your neighbours room, chatting, tv, toilet and shower etc. fortunately they were not up all night! It was a very good deal however, so we're not complaining! Read moreGenuine Expedia guest review
"Could be better!"
The Room: TV is antiquated, remote needed batteries. Bathroom: Shower was non effective - either a faint spray or like a slow tap. Room 266 - avoid since it is close to the entertainment room and noisy this time of the year. Minimal if no soundproofing between rooms - hotel should advise guests to be more considerate to other guests especially at 2.00 […] am Read moreGenuine Hotels.com guest review
"Great to stay with Family"
Staying in Cardiff for a wedding with family, 2 boys 12 and 8, and our dog. Great to have somewhere where we could all stay, no problem taking the dog, kids loved the pool in the morning, we all loved the breakfast and the staff were really friendly.Genuine Expedia guest review
"Home away from home"
We were in Cardiff and booked this hotel because it was close to our family. The room was lovely, the restaurant and the pub were really nice too. Great atmosphere is both areas, with really friendly and polite staff. The breakfast was delicious. We loved the V-theme, especially the pillows on the bed, letting your partner know how you were feeling […] that day. V-naughty, v-cuddles, v-sleepy. Even the door tag followed the v theme. Who ever has done their marketing is brilliant. The gym was the best I have seen in any hotel, which is included if you are a guest at hotel, including classes which we participated in. The spa was clean and the ladies very nice. With a Starbucks in the lobby and the gym, and pool available to the community, this hotel is busy. Very smart marketing. We would definitely be back. Read moreGenuine Expedia guest review
"Nice room, awful food"
Room was nice, but the food in the bar was dreadful and let the place down - I sent it back. Ordered some room service but that was mediocre, over-priced and incurred a tray charge. Would I go back - only if on a diet!!!Genuine Hotels.com guest review
"Footy in Cardiff"
This was a nice enough hotel for an overnight stay. Breakfast was plentiful but not gourmet.Genuine Expedia guest review
The hotel was close to a main bus route into Cardiff City Centre which made it suitable to leave the car during the World Cup opening ceremony at the Millennium Stadium. The staff at the hotel were extremely nice and helpful. The food was good and the breakfasts had a good variety of items. It was a very enjoyable weekend, the boys off to the rugby […] whilst I chilled out at the hotel, had a swim, read a book, all the things I don't seem to have time for at home. I would recommend this hotel to anyone who wants a nice little break either to shop in Cardiff or just to chill out. Read moreGenuine Expedia guest review
"Had a great time"
The over all of this hotel was very good a lot beter than the village up at headingley in leeds I would come back to this hotel againGenuine Hotels.com guest review
Good Value Hotel with good facilities in an excellant loaction and within very easy travelling distance (on public transport) to the City centreGenuine Expedia guest review
The hotel was great; very friendly and helpful staff, fabulous leisure facilities and comfy, clean roomGenuine Hotels.com guest review
Expensive given that it's in the outskirts of Cardiff. Very noisy on Friday and Saturday night due to weddings. The room was a let down for the price paid - very much standard business hotel with no trimmings, though the website would lead you to believe there might be some nice extras; there aren't any. Shower gel dispenser in the bathroom, rather […] than individual toiletries. No room to unpack anything more than 2 nights worth of clothes. Terrible TV. Not even a clock... They offer an upgraded room with a little extra but I think they should have been included in the standard rooms given their cost. The food in the restaurants was also very poor sadly. Read moreGenuine Hotels.com guest review
We have stayed here for many years over the last ten years abd this will definetly be the last. The hotel was noisy on both nights. we had emailed for a quiet room and were put between 2 groups of young girls who were partying in thier room until 11 o clock before going into Cardiff. we did complain at desk on departure and were given a card to email […] on or next visit. i explained that we had already done that this time. The breakfast room is now far to cramped and the Hot buffet was luke warm. we ate in the Village pup which was dirty and noisy as there was a wedding going on. we normally eat in the restaurant but it now only serves Itatian food which my husband does not like. Won't be staying here again Read moreGenuine Hotels.com guest review
Excellent stayGenuine Hotels.com guest review
Hotel didn't appear to be full yet the room was as far away from the entrance as you could get accessed via a dirty lift. The whole place just seems tired and run down. So glad I only had to stay for one nightGenuine Expedia guest review
"Wonderful customer service"
We stayed at the Village because it is close to family. It is a comfortable, reasonably well-equipped hotel. Free WiFi. But what set it apart was the customer service. We arrived with a dog, as the hotel advertises as dog-friendly. The staff couldn't have been more welcoming, and even moved us to larger interconnecting rooms so there would be more space […] for us all. I can't praise the staff highly enough. Read moreGenuine Hotels.com guest review
"A hotel to return to in future."
Very pleasant and well located, with good facilities. Reasonably priced.Genuine Expedia guest review
"Great hotel very comfortable, great views"
Great hotel, good food in their Italian restaurant. Great Breakfast in the morning. Located a very short distance from the major motorways but you didn't hear them.Genuine Hotels.com guest review
"Typical chain hotel"
Nice hotel but the location was not great for Cardiff. Nothing to do outside hotel. Mostly business guests. Ok for stop off on way to other location.Genuine Expedia guest review
"UpperDeck is excellent and worth the money!"
Very nice hotel with pleasant welcome from reception staff. UpperDeck rooms are superb, Sky HD and Starbucks always goes well! Didn't use leisure facilities this time, but Village hotels always have a first class pool, gym and sauna from previous experience, so I will be using those next time.Genuine Expedia guest review
"Good hotel in this area, and good value"
upper rooms are best, could not find bose speaker dock thoughGenuine Expedia guest review
Comfortable as alwaysGenuine Hotels.com guest review
"very convenient location"
2 night stay either side of a day's work. Very pleasant room with views to the north including Castell Coch! 2 of us in the room but only one chair and that was at the desk. There was enough floor space either side of the bed to have allowed for a chair each there. Fri night booked table in the Italian themed dining room for 8.30pm It was busy and it […] was 8.57pm before our order was taken and the food arrived at 9.30pm, very tasty but a long wait. No problem at all Saturday at 6.30pm very fast, efficient and pleasant service. The same was true of breakfast on Sat and Sun, great service and the hot plate and toaster worked very well, although as we left at 9.45am on Sun there was a huge queue of about 25+ disgruntled people waiting to get in! Clean comfortable rooms, tasty food but do plan your meal times. Read moreGenuine Hotels.com guest review
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