Roebuck Hotel - Ware

Highly disappointing as hotel in desperate need of complete refurbishment. Hotel rooms, service and location all disappointing.

Genuine Hotels.com guest review

The hotel was basic but clean. Needed bigger and better bedding as l was cold in the night. All staff friendly. I booked through hotels.com and I asked for breakfast to be included, this was not done and l didn't,t realise until we were leaving ,we were asked to pay £20.00 for two breakfast,s. all we had were a couple of pastries and tea. This certainly […] was overpriced, and had we known would have eaten elsewhere. Would not use them again. Read more

Genuine Hotels.com guest review

On arrival I chatted to a wonderful brunette lady on the Reception - if everything else had been as wonderful as her warm welcome this would be an amazing hotel! I was in room 10, single occupancy, staying 3 nights while attending a Training Course nearby. The room itself was a nice size, however the phone did not work so would have had to walk to Reception […] to order room service etc. The bathroom left a lot to be desired, the fittings were very old, caked with limescale and unsightly stains/marks, rusty metal. I could not enjoy a relaxing bath as the bath was just not a relaxing place to be!! I was very disappointed to be told on the first night that I could not eat in the restaurant as they couldn't guarantee gluten free food, I was told that the packaging was missing and that the food could end up being cross contaminated. So I paid extra to stay in a hotel that had a restaurant so I could eat on a night after my course, yet ended up eating food purchased from Sainsbury's! I didn't have a hot meal or a breakfast on any of the 3 nights stay, very annoying. The bed was however comfortable and the hotel quiet. The room was dusty around the edges, the fixtures and fittings were worn and dated, but it was adequate. On the second day I returned to find my room door OPEN. The cleaner had been in and left the door open, with my laptop in the room! Thank god the hotel was quiet and nobody tried their luck! Really disappointed with my stay. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I shared a twin room with a coleague to crash after a night in Hertford. The room was comfertable, clean and good value, which is all we really needed. The shower was a little pathetic when it came to pressure, but we made do. I would stay again for a similar purpose.

Genuine Hotels.com guest review

Quality of service was very good. Clean and comfortable room. Incredibly helpful staff. Good location for shops etc but still very quiet at night. Breakfast disappointing.

Genuine Hotels.com guest review

I have emailed the hotel twice and written to the managing director of the group giving specific grievances but 2 weeks later have not had the courtesy of a reply. I think that sums up what one can expect from a stay at the Roebuck.

Genuine Hotels.com guest review

Have sumitted comments to hotel and to Managing Director of Forestdale Group. Ask me again in a week.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was plucked right out of the 80s. Floral decor, old fashioned furnishings, a bathroom that had the most ancient looking shower I had ever seen!! The carpets were dirty and wallpaper falling off all over. Truly dreadful. The staff were no better asking for a signature then giving us a key with no explanation where the room was or anything else […] in the hotel for that matter. I can only guess they had a bar and restaurant as we were never told!! Save your money and go somewhere else!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The rooms were not too bad but the facilities at the hotel were poor. The food menu and bar need much updating. I wont be staying here again.

Genuine Hotels.com guest review

Pleasant and comfortable with quiet homely feel.The staff were very helpful. The decor was in keeping with the type of location being semi-rural.

Genuine Expedia guest review

Staff for the most part friendly and helpful. Hotel has the air of being weary and tired. Bed OK but not pristine. Lots of minor scuffs on walls and decoration. Bathroom plugholes corroded, some damage and mould on tiles. Taps not sealing easily. Breakfast curate's eggish - good materials but mushrooms, tomato and sausage stone cold! Milk on the table […] was on the turn, obviously been out before. Read more

Genuine Expedia guest review

Having arrived quite late, I did not get to test the bar/food delights of this hotel. The room was quite spacious with a modern TV and all the equipment needed for my stay. Bed and pillows were comfortable. Whilst the bathroom has a somewhat low quality finish, everything worked fine and the shower was actually very good. I was down quite late for […] breakfast and had to go hunting for staff to organise a bowl for cereal. When I did get served, the food was very good (kippers and poached eggs after the cereal) toast was cooked properly which is getting more rare in hotels and a very good coffee. And off I went to work, well rested and a decent meal on-board, just what I need from a short hotel stay. Read more

Genuine Hotels.com guest review

We were happy with this pleasant hotel, good for its 3 stars (our bedroom was better than one nearby in a 5 star hotel!). The staff were accommodating and friendly and the breakfast was good and served efficiently. The traffic was a little noisy in the night, but it was in a convenient location for the town, so maybe this was to be expected and it was […] the only noise at nighttime - no noisy plumbing or guests. Good value. Read more

Genuine Hotels.com guest review

To get to this hotel, my journey began with a bus (89) to Lewisham, then a bus (47) to Liverpool Street Station, where I got on to a Train to Ware. As the Bus service in Ware is not good I then walked through the High Street to the Hotel which on the Outside was very nice. And the Staff were very Friendly and helpful. But as my room was on the second […] floor and the hotel had no LIFT! I had to have help taking my stuff up to the second floor. The Room was a surprise as I had orignal booked a single room but had been given a double instead. Much appreciated. If I have to use this Hotel again I will make sure that I request a ground floor room. This hotel needs a major makeover i.e. a new Lift for those Customers that require it. the Carpets on the staffs need replacing and the taps in the bathroom could do with updateing but apart from that it is ok for a one night stay. The Breakfast was very nice. and plentyful. Read more

Genuine Hotels.com guest review

We strayed away from our usual cheap option hotel as the chain we use didn't have one at this location and The Roebuck offered a competive rate. Very happy with the cleanliness of the hotel, helpfulness of the staff with a minor issue which occurred and then very impressed when my son was ill. The lift was out of order on arrival, we were asked if we […] wanted to change and when we said no we'll stick our bags were carried to the room. The cooked breakfasts are individually prepared rather than left to stew on warm trays and were of a very good quality. A little worn in palces but it is a hotel with constant comings and goings and I'm sure with news of the chain being bought out soon money will be invested. Read more

Genuine Hotels.com guest review

we booked for smoking and got no smoking policy.whereas we stayed 6 weeks ago @ a Holiday Inn and got smoking with the booking. A little under staffed but were not left hanging around for long. Only could offer 1 reliable taxi firm as they had no local telephone book. Liked the refreshments at reception fruit and fruit cordials. Breakfast was delightful […] and many choices including kippers. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very friendly atmosphere and staff. Normal small hotel standard.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

sehr angenehme Atmosphäre, ruhig aber doch zentral gelegen, großzügiger Parkplatz, nahe am Flughafen Stansted (ca. 30 - 35 Min.) Nähe zum Ortskern und Bahnhof von dort gute Verbindung nach London - Liverpool St.

Genuine Expedia guest review

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Genuine Hotels.com guest review