All hotels in Flagstaff, Arizona, United States of America
1 room, 2 adults
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1175 W Route 66, Flagstaff, AZ, 86001, United States of America, ‏‎855-239-9478
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 743 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    4.3
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4.0 / 5Excellent
Enjoyed our stay. Very nice hotel.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We appreciate your feedback.
1 night romance trip Jan 29, 2016
Don
US
4.0 / 5Excellent
"Great hotel stay"
Hotel has a great Japanese restaurant in it
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you!
2 night family trip Jan 29, 2016
Patrick
US
1.0 / 5Poor
The worst... My daughter's ipod touch was "lost" inside our room. The hotel played deaf ears.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We would like to apologize for the perception that this has fallen “deaf ears.” I would like to take this opportunity to inform you that we attempted to reach out but the phone number that you provided us goes straight to voicemail but the voicemail account has not been set up so we are unable to leave a message. Based on the initial notification of this lost Ipod Touch we contacted the housekeeper, the room inspector, and also the manager on duty and a thorough inspection of this room took place and an Ipod Touch was not found in this room. At that point in time we obtained your contact info, a description of the lost item as well as info on the last time that you remembered seeing the Ipod Touch. Since there was a couple day gap from the time to you remember seeing and reporting it lost we were unable to confirm if it was lost in the room or other location. It was noted that we would be in contact if the Ipod was turned in. We apologize that you feel this fell on deaf ears but we have taken action and attempted to reach out. Michael Rock - General Manager DoubleTree By Hilton Flagstaff
2 night family trip Dec 28, 2015
Ricardo
US
4.0 / 5Excellent
"It was just alright"
It was just alright.. First night there a college frat had rented the ball room witch is there right obviously but rather annoying to have to deal with all those kids running around room was alright for what I paid nothing special per say so over all it was just alright
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We appreciate your feedback. When we have big events we do try to separate our regular hotel guests from event guests to ensure all are happy. We completely understand the need for a quiet peaceful night's rest. Know that our front desk team is happy to make room changes (upon availability) if there is any issue with your guest room.
2 night business trip Jan 22, 2016
A Traveler
US
1.0 / 5Poor
"A 1 star hotel with 4 star hotel pricing"
This hotel is expensive but not at all nice. Floors are dirty. Staff is inattentive. Cleaning staff does not provide additional hygiene staff as part of their normal routine of cleaning. Beds are terrible. Noisy hotel. I am so disappointed I wasted my money here.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Please accept our apologies that you did not enjoy your recent stay. Though your experience is not the norm -- as we are newly renovated, typically very clean and our guest reviews usually rave about our services and amenities -- know that we take all guest comments seriously. We will review promptly with our management team from this past weekend to ensure all issues are resolved in all departments. Thank you for sharing your feedback as listening and responding to guests is our #1 method of continuing to improve our services to best meet the needs of you... our guest.
2 night business trip Jan 16, 2016
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel"
Excellent overnight stay on our travels. We got an upgrade to a jr suite complimentary. Food was good at the restaurant. The fireplace and lounge in the lobby welcoming.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for your 5 star review. We appreciate your feedback and recommendation.
1 night romance trip Jan 11, 2016
Nancy
US
4.0 / 5Excellent
A little dated but not bad
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for the 4 star review.
1 night family trip Jan 9, 2016
MATT
US
3.0 / 5Good
"Overall decent."
The hotel was nice overall. The main complaint I have is that it was very noisy during the night. My husband and I could hear water running and creaky pipes the entire night. We didn't really sleep. Breakfast ran until 10, which was nice.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for your valuable feedback. We will share your comments about with our maintenance team to investigate noise concerns, which is not a common comment - but one that we definitely want to resolve quickly.
1 night romance trip Jan 5, 2016
A Traveler
US
4.0 / 5Excellent
"$50 Pet Fee added to Room"
The room nice, tidy and smelled wonderful. The only problems we had were that the Yes it's dog friendly for a $50 added fee, and the heater didn't work(we stayed in January) and the toilet clogged easily. It's definitely not a brand new bathroom. Overall it was clean,close to resturantes and Target, desk was polite, however seemed not to want to address the heating issue.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for your feedback. Note that we are in process of upgrading our bathrooms which will be AMAZING! We are also following up on the concerns raised regarding the heaters, which is not typical, but certainly needs to be addressed.
1 night family trip Jan 2, 2016
Jessica
US
4.0 / 5Excellent
"Great hotel and location at a reasonable price"
Was perfect for what we needed and the price was reasonable. Everything was in nice condition and comfortable and the service was excellent.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you!
1 night family trip Jan 2, 2016
Dawn
US
3.0 / 5Good
"Nice hotel and the hotel was nice."
Nice hotel, well kept, updated interior, in a convenient location. Service was friendly but fair. Chaotic at check-in with children running around and using computer chairs to race in each other in the lobby. Room provided was a handicap (I understand the importance of this room and that it needs to generate revenue...heads up would have been appreciated). Next morning the coffee station was broken down at or before 10am. Never saw more than 1 person at the front desk, wait was long getting in and out. This all may be overly critical especially given it was during the holidays. That being said, I selected this hotel at a 10-20% premium over others -- the property was nice, service okay (a few small tweaks and it could have been a completely different experience).
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We truly appreciate your valuable suggestions and insight. Our team does read all guest reviews and yours provided valuable insight. Thank you!
1 night trip Dec 29, 2015
Jeremy
US
3.0 / 5Good
"Nice but Not For the Price"
We stayed here for two nights over the New Years holiday. The holiday was nice and we enjoyed the trees behind our room, viewed from our window. The room we were placed in was nice however we did feel a bit disconnected with the main hotel. There was no contact with the staff members and amenities other hotels provide when in the same building. (For example, coffee, breakfast, newspapers, lobby accessibility, carts and so on.) If we had to ask a question we had to go across the parking lot in the cold weather, not very accommodating. Additionally the prices were very high for the quality of the room and amenities. We paid about $200 per room with an additional pet charge of $100 - definitely not worth the price. The hotel room was hard to sleep in because the heater was very, very loud (sounded like a boiler room) and we had to turn off our heat the entire night to sleep and it was teens outside. We would not go back to this hotel for the prices and lack of sleep.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Please accept our apologies that you did not fully enjoy your stay with us. We do have two buildings -- some guests prefer the 'separation' and quiet provided by the back building and the view of the trees mentioned. There is a 'sky bridge' located on the 3rd floor with covered access between the buildings. That being said, guests should feel free to make room requests at point of reservation or upon checkin and, based on room availability, our team is happy to accommodate. **Note: We do have specific pet rooms, guests traveling with pets are required to stay in these rooms that typically have more direct access to exterior locations needed by the pets. We do hope on a future visit you'll give us the opportunity to serve you again.
2 night romance trip Dec 30, 2015
A Traveler
US
5.0 / 5Outstanding
Everything about the hotel was great
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We appreciate the feedback!
1 night family trip Dec 30, 2015
James
US
5.0 / 5Outstanding
"Awesome trip!"
Check-in was quick, the room was exactly what I expected it to be. We ordered extra sheets and pillows and received them promptly. Service was, great and staff was friendly. Check-out took 90 seconds and we were on our way. Great stay!
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you! So glad you enjoyed your stay!
1 night family trip Dec 31, 2015
Sean
US
5.0 / 5Outstanding
"Comfortable"
Comfortable stay. Nice rooms. Outside of downtown area but easy to get around.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for choosing DoubleTree by Hilton Flagstaff
1 night romance trip Dec 30, 2015
Kathleen
US
3.0 / 5Good
"Nice hotel, service could be better."
I've stayed there before and had a great experience, this one was not as good. I am mindful that it was the week after Christmas and it was very busy. There was a domestic very loud fight going on in the hall way at 11:30 pm, had to callled security 3 times to have them defuse it but it took 3 calls to have them come before it got worse. House keeping never took out dirty glasses and did not replace the coffee cups, had to call for new ones. House keeping never came one day, we got back to the room at 5pm and house keeping still had not come, had to call. I don't mean to complain about things, but I've stayed there before and enjoyed a much better stay. I would still stay there again, I have to believe the poor service was due to the exceptionally busy week. But over all it is a great hotel to stay in while in Flagstaff!
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for taking the time to inform us of your experience and bringing to our attention some of the issues experienced during your stay. I will follow up with my team that works overnight on response times on domestic related issues. This can be a sensitive issue and if the team feels it is safe to address with the guest we will do so but if at any point we feel it is not safe for our employees or other guests we will contact the local authorities to address this issue. Thank you for bringing this to our attention so we can provide some additional training to our staff to handle this properly. I have discussed you comments with my Housekeeping department and room inspectors and will focus on the details you mention about the glasses, cups, and not cleaning your room during your visit. The team at the Doubletree Flagstaff takes our guest feedback seriously and take immediate action to remedy the situation. Michael Rock General Manager
3 night family trip Dec 26, 2015
patrick
US
4.0 / 5Excellent
"Fine except for sink"
Everything was fine and comfortable,except the bathroom sink had three cracks in it. I took a picture of it and showed it to the desk clerk. The manager apologized for it and gave us coupons for a free drink at the bar.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We appreciate your feedback and thank you for bringing the sink issue to our attention so we are able to fix it for future guests.
3 night family trip Dec 24, 2015
Janet
US
5.0 / 5Outstanding
"Great Hotel!!!"
Really enjoyed my stay here at the Hilton, especially the free cookies!! Hotel staff very friendly and accommodating! Look forward to staying here again.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for your 5 star review and recommendation.
3 night family trip Dec 24, 2015
David
US
4.0 / 5Excellent
A nice, modern hotel. The Christmas decorations in the lobby were superb. We had lots of fun. The desk chair in our was filthy. We had to call housekeeping to clean it.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We appreciate your feedback (and will ensure that our housekeeping department pays more attention to detail when cleaning the rooms). Thank you for posting your review.
1 night family trip Dec 21, 2015
Art
US
5.0 / 5Outstanding
"Very nice"
We stayed a couple of nights to celebrate our daughter's graduation. The hotel was very nice
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for your feedback!
2 night family trip Dec 17, 2015
Maria
US
2.0 / 5Fair
"Worst Doubletree I've seen"
We had to switch rooms because the first one had a cracked sink and dirty shower. The second room still had a bathroom that badly needed updating and caulking and grout cleaning and wallpaper repair. This was by far the worst Doubletree I have ever stayed in.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Please accept our apologies that your recent stay did not meet expectations. Though your experience was not the norm or up to our typical standards, be assured your concerns have been addressed with our staff to ensure they are not repeated. Thank you for bringing to our attention.
1 night business trip Dec 12, 2015
A Traveler
US
3.0 / 5Good
"Bad, Worst, hmm...what else, aah..Horrible."
Bad, bad, bad. Toilet won't flush. Room service and response are very very very very slow. Like they say the ETA is 5 mins, after another call and 30 minutes, with another call they say that no one will help you, you are on your own. This is for the toilet problem.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Please accept our apologies that you experienced plumbing issues and that they were not resolved promptly and efficiently. Though we cannot always prevent these unexpected issues, we should always provide excellence in service and attention. Be assured your comments will be shared and addressed with our entire team.
3 night family trip Nov 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Flagstaff area hotel"
Great hotel in Flagstaff; nicely decorated for the holidays, complete with carolers on the weekend evenings. The only knock was that it is a bit far to walk to downtown but that is easily remedied with a taxi or similar service. Great service in the hotel, very nice rooms. I'd definitely stay there again.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for your recommendation!
2 night romance trip Nov 20, 2015
Ryan
US
4.0 / 5Excellent
"Chelsea's snow day"
Brought my oldest daughter up to see the snow. Only a little when we got there but it snowed the last night we were there. Worked out perfect! Enjoyed the teppan & some sushi at the in house Japanese restaurant. Close to downtown for shopping & restaurants.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
So glad you enjoyed your snow day! Hopefully many more to come in the next several weeks!
2 night family trip Nov 14, 2015
Dennis
US
5.0 / 5Outstanding
"Decent and safe, friendly staff."
Just an overnight on the way to Moab. Hotel was clean, comfortable, and convenient. No breakfast though, as they have an attached restaurant. Free coffee in the lobby however.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We appreciate the feedback!
1 night romance trip Nov 16, 2015
Gary
US
3.0 / 5Good
"Decent but could have been better"
The bed was a bit uncomfortable, had divets and I could not get the remote to work on the t.v. it just kept scrolling through the menu.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We appreciate the feedback on how we can improve guest experience. We typically do not get comments regarding our beds, but we do understand that guests have different needs in terms of mattress comfort. The remote definitely should have worked and we do hope you brought it to our attention. We'll ensure our engineering staff is checking regularly and changing batteries as needed.
1 night business trip Nov 18, 2015
Virginia
US
5.0 / 5Outstanding
"excellent"
very nice
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you!
3 night romance trip Nov 12, 2015
Jenece Lynne
US
5.0 / 5Outstanding
"Perfect!"
Just driving through on our way to Sedona. Very comfortable. Would stay again.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for the recommendation!
1 night romance trip Nov 8, 2015
Mary
US
5.0 / 5Outstanding
"easy on the eyes"
The entire staff was very pleasant.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you!
1 night business trip Nov 2, 2015
Barbara
US
5.0 / 5Outstanding
"Excellent experience!"
Wonderful hotel, we had a great stay and look forward to coming back!
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We look forward to your next visit as well!
1 night romance trip Nov 7, 2015
Sara
US
5.0 / 5Outstanding
"sleep comfortable for one night"
i only spent one night there and it was a great sleep room was fresh and clean bed linens were good and the mattress was excellent.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
So glad you enjoyed your stay!
1 night family trip Oct 30, 2015
tony
US
3.0 / 5Good
"Rooms were dirty"
The staff was friendly, but the rooms were dirty. First room, bed and shower were full of hair. We called and got moved to another room, which had dirt on the bathroom floor, feces stains in the toilet, and urine stains on the outside of it. We moved again, and finally the 3rd room was ok.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Please accept our apologies that the (first) guestrooms were less than acceptable. We will follow up with our Housekeeping Manager and staff to ensure our rooms are double-checked prior to guest check-in.
1 night romance trip Oct 29, 2015
Nathaniel
US
5.0 / 5Outstanding
Rate should include breakfast!
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We do have breakfast inclusive packages! Please look for them when booking your next stay!
1 night romance trip Oct 26, 2015
Erlinda
US
5.0 / 5Outstanding
comfy
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thanks!
1 night family trip Oct 24, 2015
Katherine
US
3.0 / 5Good
"Not great but ok"
Most hotels in Flagstaff are relatively expensive - and most are not great. This one was not great but ok.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Though we thank you for choosing the DoubleTree by Hilton Flagstaff, our goal is to exceed our guests' expectations. We read reviews looking for details on how we can do just this. We'll continue working towards our goal and hope to see you on a future visit to Flagstaff.
2 night business trip Oct 23, 2015
A Traveler
US
3.0 / 5Good
Bar service over weekend was fair - breakfast service was slow because waiters were tied up with room service
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We appreciate the feedback and will follow up with Director of Food and Beverage to address the service issues. It should not be an issue. No matter how many guests we have in house, service excellence is our goal.
4 night romance trip Oct 8, 2015
A Traveler
US
4.0 / 5Excellent
"Great experience"
A one night stay while traveling across the south west.It was a good experience with a great breakfast (not included in price). I felt it was a good value for the price. Highly recommend
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for your recommendation!
1 night family trip Sep 29, 2015
Gene
US
4.0 / 5Excellent
"great hotel"
my 2nd stay here and a great improvement on the last. Hotel staff are great and very attentive. Only drawback was the sauna does not heat and after a long workout was looking forward to that. Its a small thing to some but to me means a great deal.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for your feedback and we are pleased that you enjoyed your 2nd stay. We do understand how good a good sauna feels after your work out. Our sauna typically takes about 20 minutes to heat up. It may be best to heat during your workout so that it's ready for you after. Additionally, we'll post a sign that makes it more clear for those looking forward to enjoying the sauna, the time required to heat up.
1 night business trip Sep 12, 2015
A Traveler
US
2.0 / 5Fair
"Not Impressed at All"
The hotel room felt suffocating. There was little air flow unless you turned on the fan or opened the door. The concierge also called out room (without permission) at 8 AM in the morning and woke up me, my husband and our 15 month old daughter. She claimed she wanted to offer me $17 room rates (which ended up having a catch to it). She also said she had a departure gift. It ended up being 2 little water bottles and 2 granola bars. In my opinion, it was a rude wake up call so that customers leave sooner then later.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We appreciate all guest feedback. We are confused, however, as we do not offer $17 rates, nor do we have granola bars as gifts for departure (we do offer yummy warm cookies at check-in and througout our guests' stay, however). We are wondering if this is a review for another hotel.
1 night family trip Sep 11, 2015
A Traveler
US
2.0 / 5Fair
"What a long night!"
Was a long night. Checked into room and within minutes the sink was making a loud "burping" noise. Was VERY annoying. Called front desk to let them know they needed to look at and they said they would send someone up but that we were struck in that room because they were full. A guy came up to check it and said it was some line from the air conditioner to the drain making the noise. Said he would make a note and change it out after we checked out the next day. Suggested we keep the bathroom door closed to help muffle the sound. About 2:00 we were awoke from people screaming and carrying on outside below our room. After 30 minutes of this (not sure how hotel staff didn't hear them) we finally called the front desk to complain. They said they would send someone out. Took them about 15 minutes to send someone. They then we were wide awake and got to lay in bed and listen to the sink make noise. Was never so glad to having morning come so we could get up and leave.
Genuine Expedia guest review
Other trip Sep 8, 2015
Joe
US
3.0 / 5Good
"Average roadside hotel."
Traveling to Grand Canyon and stopped foe the night'
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Though our goal is to not just meet... but to exceed our guest expectations, we do thank you for choosing the DoubleTree Flagstaff and look forward to WOWing you on your next visit.
1 night trip with friends Sep 2, 2015
Robert E
US
4.0 / 5Excellent
"Nice hotel with full amenities"
Just an overnight stay while dropping my son of at NAU. My room was reasonably large, had an excellent desk with plenty of power outlets. There are two restaurants on site, although I only had breakfast. The bar is small but nicely lit with excellent bartenders. In fact, all of the staff were extremely polite, attentive and professional. The hotel is not inexpensive, however, and I was disappointed by the Wi Fi signal - I ended up using my mobile hot spot. Having said that, no hotels in Flagstaff at this time of year are cheap and I feel that the rate was competitive.
Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for choosing DoubleTree by Hilton Flagstaff when you visited your son at NAU. We have taken note of your concerns regarding Wifi and be assured we are addressing the concern. **Note for higher speeds we do offer a premium wifi option for a nominal fee.
Other trip Sep 1, 2015
Chris
US
5.0 / 5Outstanding
The hotel was terrific. It is not terribly fancy but very comfortable. It is very close to Northern Arizona University so if you are moving your son or daughter in to the school, it is an excellent place to stay.
Genuine Expedia guest review
Other trip Aug 31, 2015
A Traveler
US
4.0 / 5Excellent
"Convenient location in Flagstaff"
The hotel was nice and the staff was very helpful. I enjoyed the chocolate chip cookies. There was free coffee in the morning, but they ran out pretty quickly. I was bummed that they were doing construction and the pool was closed. They should have let people know when they are booking. I really wanted to go swimming. The second floor lobby smelled like disinfectant and they were doing construction on the roof.
Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Please accept our apologies that our pool was closed briefly during some roof construction we had this summer. All is completed and the pool is open!
Other trip Aug 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Heat Rescue"
Took son and daughter-in-law on weekender. They live in Phoenix. We flew in from Houston. We rescued them from the heat for 30 hours.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for choosing the DoubleTree by Hilton when escaping the Arizona (and Texas) heat this summer!
1 night family trip Aug 22, 2015
Orin
US
5.0 / 5Outstanding
"Very comfortable, professional hotel"
The front desk staff was very accomodating. Everything we needed, they did with a smile.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for the feedback!
2 night family trip Aug 21, 2015
Robin
US
2.0 / 5Fair
"Never received less for my money."
A Motel 6 would have been a better choice. Our room was on the 1st floor and very inconvenient. The staff didn't seem to know that our room existed. The AC did not work. The bed was bad - very bad. The food at the hotel was very lacking. I sure that something was adequate - but I can't remember what it would be.
Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Please accept our apologies that you did not enjoy your stay. Please be assured that your stay was not typical, but will be researched and shared with our team. Our goal is 100% guest satisfaction and it is imperative that our staff make our guests feel welcome. Thank you for sharing your feedback which helps us to improve our services and amenities.
Other trip Aug 20, 2015
John & Sandy
US
2.0 / 5Fair
"Won't Get Fooled Again"
Disappointed that we were placed in the spillover building where the walls and ceilings are paper thin so there in no sound privacy. The cleaning help does not understand what a do not disturb sign means. Prior to my stay, the front desk manager could not tell me if my room had a refrigerator or not. I've stayed at this place a few other times and it was fine. This visit is my last. You can get the same quality for a lot less $$.
Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Please accept our apologies that you did not enjoy your stay. Be assured your experience will be shared with our entire team as a training tool to help us improve our services. We have a high expectation of our staff in terms of service and we are sincerely sorry that we failed to meet not only your expectations but ours as well. We do hope to have the opportunity to serve you again on future visit to Flagstaff.
3 night romance trip Aug 6, 2015
A Traveler
US
3.0 / 5Good
"Clean and nice but not "home"."
We arrived later in the evening for a one night stay. Quickly checked in and got to room, which was in secondary building but no big deal. Guest check in was polite but not really friendly. There are limited perks for being a nice hotel. Fridge but no microwave in room but room is very nice. Like many hotels sadly disturbed by stomping and talking from room above. Biggest downer really was lack of morning services. They have a sit down cafe for breakfast but I guess although much more outdated and not as polished I really enjoyed last stay in Flagstaff at the Ramada, which was just down the street from DoubleTree. Not as nice of a room, but had fridge and microwave, very friendly staff and a full breakfast in the mornings for guests, much nicer for longer stays in the area.
Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff
We appreciate the feedback, especially regarding our breakfast (which typically get rave reviews). We will share your comments with our team, as it's our goal not only to meet, but to exceed guest expectations. Reviews such as yours are very helpful.
Other trip Aug 10, 2015
A Traveler
US
4.0 / 5Excellent
"Good location."
Sushi restaurant was below my experiences with other sushi bars around the world. Super small pieces of sushi!!!!
Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff
Thank you for your feedback about your experience at Sakura Sushi & Teppanyaki. Though we typically do receive rave reviews on our sushi, we truly do appreciate all feedback that helps us to improve.
Other trip Aug 8, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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