Staff was very accommodating. The building itself was starting to show the beginning of wearing out, especially the bathroom in our room.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff Thank you for your feedback.
We love double tree hotels! The staff was wonderful and the hotel was beautiful. We will continue to stay at this hotel chain!Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff Thank you!
Nice hotel in good location. Reasonable rates.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff We appreciate your feedback.
"Good Stay but No coffee?"
Hotel is only a few miles from downtown and is in a convenient location. There is ample parking, bed was comfortable and room was clean and generally comfortable. I was surprised that the Doubletree offered no complimentary water or lobby coffee for guests. This amenity even for more budget hotels seems to the trend.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff We appreciate your feedback - both positive and constructive. We are so pleased you found our location convenient and our rooms comfortable. We currently don't offer in-lobby coffee...but do offer in-room coffee and water. We hope to see you again in the near future.
"Nice hotel. Clean and comfortable"
Checkin was easy and very friendly! The room was clean and comfortable. I would stay here again!Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff Thank you for your recommendation.
I've never stayed at a brand name high end hotel before - a few resorts on vacation, and an untold number of sup8's for work. So when we arrived, I was impressed to see the clerks wearing suits. Very informative as to surrounding businesses. And of course, the cookie - didn't see that coming - yay for me. Usually when you book through a third party, […] the hotel staff can't change your r!ooms, but the gentlemen at this Double Tree quickly were able to upgrade us from the 2nd floor to a 1st floor Handicap Accessible Room, Good Job! Although the tub was a bit shallow and lacked 1 or 2 Safety Bars, it was great. One note of inconvenience: the heat lamp bulb in the bathroom was out leaving the tile floor cold (real cold). Maintenance took just long enough to get it replaced to make our check out of 12pm an hour behind schedule. Other than that We would stay there again! Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff We appreciate your feedback and comments. Thank you for choosing DoubleTree by Hilton Flagstaff.
my stay here was very nice. nice and clean staff was very friendly and helpful.the cleaning staff was kinda early on knocking on door for room service at 8:30 in the morning would be nice if they would wait till a later time to start waking up people for room service.Genuine Hotels.com guest review
"easy to find, easy access out of town..."
Very disappointing..... My wife and I have stayed at this particular hotel when it was under a different management company..... FIRST, they put us in room 416 located right behind the elevators which would have been alright IF we had not been able to hear and feel a constant and LOUD noise and vibration.... I do not understand why the staff would place […] anyone in that room.... I called and asked for another room.... The front desk lady said she would do her best and would call me back in a few minutes..... After 20 minutes I went down to the desk and a man with a supervisor tag. I said that if he could not find another more satisfactory room, my wife and I would have to seek another hotel. The next room was satisfactory but no help was offered in moving our things which would have been helpful..... I had broken my right hand two weeks earlier and it was painful to move and lift the luggage.... Oh, and apparently there are/were only two or three luggage carriers available and not much was being done to locate them.... I finally followed a guest to his room so I could use the carrier when he finished..... We will not be coming back to this hotel.... We have stayed ten or 12 times over the past 6 years as we make the drive from MO to CA once or twice a year and when we travel hwy 40, we always stopped with you......We made the reservation a month in advance and were disappointed that a better room was not offered the first time around..... Read moreGenuine Hotels.com guest review
The back building, facing the woods is the place to stay, but it was being remodeled. So, I got the bad room (just read the reviews), I pointed it out, and was upgraded to a Jr. Suite. Great view, comfortable bed, very clean and the restaurant could not have been better. The room faced the railroad tracks, but so does most of Flagstaff.... so my iPhone […] has a sleep-sounds app which made for great sleep. The only time I have been unhappy with this hotel is when I couldn't get a reservation... love the place. Read moreGenuine Hotels.com guest review
The only bad experience we had was when we went to have breakfast in the restaurant it was ice cold. We took our food to go. It was unbearable, colder than being outside.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff We appreciate your comments and will follow up with our maintenance and Food and Beverage teams to ensure the temperature inside is comfortable for all guests.
I've stayed in many of the 3 star hotels in flagstaff and this hotel is by far the all around best.Genuine Hotels.com guest review
"It was nice."
I had an issue checking in especially since I called and asked what I needed. They gave some new person excuse but still... it was a hassle. The TV schedule was an hour ahead, so that was a bummer and confusing but overall if you are using it to sleep, it's nice.Genuine Hotels.com guest review
"Very nice hotel with some flaws"
The overall hotel was very nice. Beds were very comfortable and staff was very nice. However they put us in a room where the door did not lock and could be opened from the outside without a key. Luckily we were staying with family and had adjoining rooms. We locked our room from the inside and used their door to come and go. Staff said they would fix […] it the next day and the parts were on order but when we returned, it still was not fixed. No free breakfast either. For the price we paid, I would have expected to get coffee and at least continential breakfast. For kids - no indoor pool and for the time of year, the kids were not pleased. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff Thank you for your feedback. We are pleased that overall you enjoyed your stay and appreciate the suggestions on areas we can continue to improve.
"average hotel, extremely rude staff"
The staff at reception acted irritated by guests, even when simply checking in. I tried to call downstairs and the gentleman answering the phone wouldn't even let me finish my question before answering rudely and hanging up. Nothing worse than staying where you are clearly not wanted. I ended up changing hotels and was happier for it.Genuine Hotels.com guest review
The area is great. I came with my wife and we went to the Grand Canyon and Sedona. The staff were courteous and prompt. We stayed for two nights only.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff Thank you for your feedback.
The hotel was getting the final touches of a reconstruction. It was very nice.Genuine Hotels.com guest review
"Just spent one nite in Flagstaff."
Hotel was clean, new and modern. Staff was bright and cheery. Room was large. View out window was overlooking the pool area. It was covered because it was mid-30's at night. Trees and greenery surround the grounds. In the room there was free WiFi. Coffee maker is a one-cup variety. Heater was loud but heated the room comfy. Free newspaper and area map […] in open, airy lobby. Reasonable rate, close to eateries but just far enough off main drag so there was no traffic noise. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff Thank you for your kind review!
"Room is not clean,bad service"
Toilet cover has thick dust. when i turn on bath tub faucet, for fist 5 seconds, the color of water is black.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff Please accept our apologies that you did not fully enjoy your stay with us. We have forwarded your concern on to our maintenance department to address the water concern as well as our housekeeping manager to ensure details are not missed in cleaning our rooms.
"Nice hotel, close to NAU campus."
Great experience, great.sushi dinner in hotel restaurant - Sakura.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff Thank you for the 5 star review!
The room was very comfortable, but cold. The heat lamp in the bathroom did not work. There was no complimentary breakfast, which would have been nice. But the bed was heavenly. It's nice that the staff gives you a cookie, but a warm bathroom would have been much more appreciated.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff We're so pleased you enjoyed our Sweet Dreams Beds! We've followed up on the heat lamps in the bathroom to ensure on future stays it is warm and comfortable too!
"clean but noisy"
Overall we enjoyed our stay. However, we got a room on the second floor overlooking the roof of the first floor. I guess there was a generator nearby cause it was very loud. We were very tired so the noise wasn't a big inconvenience. Oh well. The room was very clean and comfortable. Pillows were great.Genuine Hotels.com guest review
"Room without a view"
Check in was quick . Room was on second floor main building, Room was clean and nice looking, View from window was the roof of the first floor :(Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff Thank you for your review. Please do feel free to request specific rooms or views. Our staff, if at all possible, is happy to accommodate based on our room availability.
"Close to NAU"
Odd layout with confusing floor and room numbering system. Asked for a quiet room away from elevators only to find that after walking a long way to find our room 2 doors from an elevator. This price point should include at least a minimal breakfast. Would stay elsewhere next visit.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Flagstaff Please accept our apologies that you did not fully enjoy your recent stay. We do offer various offers, some of which do include breakfast. Unlike limited service hotels, we offer a variety of services available to our guests including expanded gym, outdoor heated pool and jacuzzi, sauna, 2 restaurants in house, room service, lobby lounge and business center, as well as meeting and event space. We do hope to have the opportunity to not only meet, but exceed your expectations on your next visit to Flagstaff.
"Close to downtown and the highway"
Efficient friendly check in. Welcomed with a warm cookie. Available facilities explained and dining recommendations given.Genuine Expedia guest review
"Nice, quiet hotel"
Enjoyed the stay, wished there was a complementary breakfast because, alas, one cookie does not breakfast make. Couldnt get a room with two kings, perhaps due to availability? Not sure. Overall nice, very quiet.Genuine Expedia guest review
"Very friendly staff"
Rooms were not ready when we arrived. Right away they offered to comp our breakfast. The staff were very friendly and helpful.Genuine Expedia guest review
Over all is ok except the most uncomfortable mattress and pillows!Genuine Hotels.com guest review
When we arrived in our room the A/C was not working. The compressor was not kicking on only the fan. Called maintenance and they check the filter but that was it. If you turned the power off and on it would work for about a minute or two. Called maintenance back but the never showed. Asked to be moved to a different room but they were all booked. Not […] a comfortable experience. Read moreGenuine Hotels.com guest review
No issues with the hotel. Met expected quality for Doubletree HotelGenuine Hotels.com guest review
"Great Flagstaff Hotel!"
Went to visit my daughter, who attends NAU. We had a great time in the Teppanyaki restaurant. The room was very comfortable and conveniently located to everything in Flagstaff.Genuine Expedia guest review
As has happened occasionally with Hotels.com bookings, upon arrival at the half filled hotel we were put in the worst room available: next to the elevator and ice machine with a view from the small sunless window onto a narrow building alleyway and a window ledge being an obvious and long lived favorite pigeon roost. That would have been OK except a […] main HVAC building duct was directly over our room, making us wonder whether an elevated train was running nearby. No one could sleep with that noise. We complained and were moved to a much nicer and quieter room. However, we shouldn't have been put in that room in the first place; frankly it should be turned into storage only. Read moreGenuine Hotels.com guest review
"Better than expected."
Nice modern hotel. Friendly staff and very clean room. Only complaint I would have is that the window view was to a blank wall. Would rate it a strong 4.Genuine Expedia guest review
"Nice hotel, close to highway, can hear trains"
Very happy with experience. Young staff; fresh faced; polite. Please note that the walls and floors are thin. I was in town on family business, and when asked in a friendly manner, "why are you in town?" the staff politely backed off when I said "family business." I really did appreciate their discretion.Genuine Expedia guest review
Staff was helpful, room in nice condition. Hot tub clean. Good, easy to reach location. Unless your rate includes the breakfast free, I'd say skip the hotel/cafe breakfast and head down to Denny's, IHOP, Coco's, etc. Cafe prices are pretty steep, and selection limited.Genuine Hotels.com guest review
"They had nice accommodations."
Room was pleasant and got a good nights rest. Bed was really comfortable.Genuine Expedia guest review
It would have been nice if the bar stayed open later than 11 I will stay here again it was clean and friendlyGenuine Hotels.com guest review
"Remodel in progress"
Enjoyed our stay. They are currently remodeling the lobby area, but it didn't affect our stay. I would recommend the hotel.Genuine Expedia guest review
Beds very comfortable. Quiet. Convenient. Wish they offered continental breakfast.Genuine Expedia guest review
"Hotel near Grand Canyon"
We found the choice of food kind of expensive. Also, for some reason my head stuffed up as soon as I got into the room and didn't go away until I left the next day. We had a hard time cooling down the room so it was a little stuffy. Would not stay there again and would not recommend it to anyone.Genuine Expedia guest review
"Paper thin walls!"
Everything was great except the paper thin walls! I could hear people BREATHING next door. That HAVE to do something about that.....other than that, it was fine.Genuine Hotels.com guest review
The Hotel was very nice.It was still being renovated but it was last phase of the renovation. Overall the hotel is great the beds were very comfortable and we were traveling with a dog which they allowed bit pricey for your pet fee but most hotels charge something this one being the most though.Anyways it was a nice place and I highly recommend if your […] looking for a nice hotel in Flagstaff. By the way there restaurant was amazing we had room service and it was exceptional. Read moreGenuine Hotels.com guest review
When I reserved a room I wanted a nice quiet weekend with my family instead it was under renovation. Would have been nice to knowGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff Though we made every attempt to keep most of the renovations 'behind closed doors' so that there was no impact on our guests, we do apologize that it was an inconvenience. Please be assured that our renovations are 99% complete - we are just putting on the final touches and hope our guests have found the changes worthwhile.
"Nice hotel in Flagstaff, Az."
First time staying in a hotel in Flagstaff, Az. Hotel looks better online, as does most of them I'm sure. Stayed on 3rd floor. Turned off heat because it was very warm. Never cooled off and it was winter with a temp of 37 degrees outside but over 75 or better inside room. Lounge was under construction, makeshift lounge small little room, didn't tell […] you this when booking. Two restaurants side by side, one Japanese, one American if you don't mind the smell of Japanese food because it is very strong throughout the lower floor. The room was very clean and the location great. Read moreGenuine Expedia guest review
OVerall the stay was fine. However, I found out this hotel is bought out by Doubletree. Had I known the fireplace in the lobby was ripped out I would not have stayed here. We chose this due to the ambience that was present 3 years ago when we stayed here, This hotel feels very corporate now and out of place in the beautiful pines of Flagstaff. Service […] was good, but hotel in the middle of a renovation. Fun stuff. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff Though we have converted to DoubleTree, our goal is to serve both leisure and business guests. Our renovations are almost complete and, yes, we will have a fireplace. Our new fireplace will be 2-sided with one side facing our lobby/bar and one side facing our lobby seating area. We strive to offer a comfortable, welcoming, warm environment in our hotel ambiance as well as service. We do hope you will give us another opportunity to serve you on future visits to Flagstaff.
"Nice place to stay"
We stayed here one night on our way home from the Senior Games in St. George, Utah. Lobby was in the middle of an extensive renovation, including having registration set up on tables. Despite the chaos, registration went OK and room was quite nice: clean, comfortable, and spacious. No complaints, would stay there again.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff Thank you for your recommendation. We are sure you'll love the changes now that our renovation is complete! Thank you for your understanding.
We were taking a last minute trip up to Flagstaff and were looking for something different. We found the Woodlands Hotel. Great staff, clean rooms and good amenities. It's not in walking distance to many places you might want to go in winter, but it's minutes in a car to downtown and all the excitement. We will be back the next time we want to take […] a quick trip up north! Read moreGenuine Expedia guest review
Was not informed of major remodel until arrival. two rooms and still left early to get sleep.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff Please accept our apologies that you did not enjoy your stay. We have now officially converted to DoubleTree by Hilton and we hope you will give us another opportunity to serve you.
"Would stay here again."
Even though they were in the middle of remodeling the hotel this was a nice facilities with great amenities. Can only imagine what it is going to be like After the renovation.Genuine Expedia guest review
The place was under construction which I was not very nice. Even though the plastic drapes were in place, I felt the dust exist thru out the building, which could be hazardous chemical and the restaurant was serving people. I went to another place to eat. My room was a little cold, but got my rest.Genuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff We appreciate your candid feedback.
Positives were the friendliness of the hotel staff. The negatives were that we recieved a king bed instead of 2 queen beds that we reserved, the NEW room was dirty with hair on the sheets and a lamp missing a lamp shade upon arrival. The dirty sheets were discovered late at night which required a service call to housekeeping who just handed us new sheets […] and explained that SOMETIMES the laundry doesn't clean the sheets to well! We politely said no and that they should make up the beds properly and take the dirty sheets away. We were very disappointed for a hotel that wants to use the Doubletree name. We can't recommend this hotel and will not stay here again. Read moreGenuine Hotels.com guest review
Response by DoubleTree by Hilton Hotel Flagstaff Please accept our apologies that you did not enjoy your stay. We've gone through many changes - both physical as well as operationally (with staffing and training changes). Now that we are a DoubleTree by Hilton, we do hope you will give us another opportunity to not only meet, but to exceed your expectations.
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