It was a nice stay and service was wounderful I will stay againGenuine Hotels.com guest review
"Not bad for the price"
Pros-hotel personnel were pleasant, breakfast was good, room was clean, price was great; Cons-carpet and drapes need to be replaced; would stay againGenuine Hotels.com guest review
"Needs a little tlc"
Room was relatively nice but the hallways and stairwells were dirtyGenuine Hotels.com guest review
Response by Quality Inn & Suites North/Polaris Thank you for taking time to complete a review. We appreciate your feedback as we are always striving to improve our service and product. Be assured we are taking corrective action to avoid the lack of cleanliness in the hallways. Thank you for your valuable feedback. Have a great day!
Upon arrival the front desk staff were very friendly, that is all that was pleasant about our experience. The room smelled of cigarette smoke, which doesn't surprise me, however when I went to over to the window I was greatly surprise (and not in a good way) that the window's screen was missing! Since there were bugs flying around I closed the window […] and turned the air on ... well I turned the machine on that represented the air conditioner. The fan did work but not the coolant. My son pulled the covers back and found hair in the bed, I couldn't understand why the cigarette smell was so bad. The bathroom was the main point of smell, it was clean except for the the ash I saw on the floor (not a lot) so I closed the door and kept the fan on all night. We did NOT complain to the front desk something I regret now because when I went to check out and explained (I didn't complain, there was no rude talk) to the DAY Front desk person she could care less. "Oh yeah this is something I will tell them" ... uh ok then. I will NEVER stay at this hotel EVER AGAIN. Read moreGenuine Hotels.com guest review
"convenient but that was all"
This is the 2nd time we stayed here. The last time had a few problems, but nothing we couldn't deal with. This time we checked in and we could not unlock the room. They moved us to a room a couple of doors down. It was not what we had ordered. They then moved us about six rooms down the hall. The room had what we had reserved. We were a bit tired from […] moving our luggage for the past 1/2 hour from room to room.(my wife is in 4th stage cancer and I had open heart surgery last year) We had told them we could not be close to smoking...they assured us there was no smoking on the grounds. As we returned from dinner we notice a strong odor coming from the room 2 doors up. SOMEONE was smoking. I called the desk to inform them....it continued to the point that we could smell it in our room. By keeping the bathroom door shut and the exhaust fan off it was a bit better. The next morning we had a nice comp. breakfast and were sitting in the lobby using the computor when we smelt smoke...burning food. The fire alarm went off and we ended up leaving as the fire dept was pulling in. This will be the last time we stay at this location. Read moreGenuine Hotels.com guest review
"We got what we paid for"
it was walking distance to some great restaurants. The hotel was cheap and just for sleep. It was dirty and out dated.Genuine Hotels.com guest review
The hotel was under construction and felt like a highway stop off. I was able to accomplish some work. Physical surroundings of the area are not very attractive.Genuine Hotels.com guest review
Good ..Genuine Hotels.com guest review
Had a very nice timeGenuine Hotels.com guest review
The pillows was dirty the tv was black and whiteGenuine Hotels.com guest review
"Needs some updating"
There is a lot of updating that needs done, but overall it is a nice property. The rooms were clean, and the staff was very friendly. There was a mirror stretching the entire length of the wall behind the beds with lighting built into the coping. There was no way to only light up above one bed at a time which made it hard to get the kids to bed before […] the adults were ready. Read moreGenuine Hotels.com guest review
"One night stay."
Clean and quiet. The bed was too hard for our liking.Genuine Hotels.com guest review
"Small but nice."
The hotel was pretty clean and the room we stayed in was really small but it was just an overnight stay so it was exactly what we needed. The breakfast buffet was similar to many we've been too with waffles and eggs on the hot side and muffins, bagels, yogurt and fruit on the cold side. Overall it was a nice hotel and we would stay there again.Genuine Hotels.com guest review
"Very small room..."
Stayed for 5 nights on a business trip. Room was very small, just enough space to get around the bed. Was looking for a cheaper priced hotel and this fit the bill. Free breakfast was convenient but not spectacular.Genuine Expedia guest review
"Good value for the price"
After a 10 hour drive and 2 hours of unpacking, my daughter was at college. I was exhausted and considered grabbing some much needed sleep on the couch in the attic of her college house. A stuffy attic without air conditioning, bathroom facilities or other modern conveniences. So I decided to find a reasonably priced room for the night. This room was […] a great find for the price and the stay. Clean, quiet, nice staff, and not far off the beaten path. Read moreGenuine Hotels.com guest review
First of all, the hotel has no elevator-don't stay here unless you call ahead & ask for a ground floor room. We were very disappointed with our room. The bathroom tub had mold in the tub, and it was so dirty you could see a ring around the basin. The room itself looked as if it hadn't been dusted in a month.This was not what I consider to be a QUALITY […] anything. Read moreGenuine Hotels.com guest review
"Remodeling but still nice"
We stay here each year while the Heart of Ohio Tole convention is in progress. It is very convenient, a nice area with good eating establishments close by. Even though they are remodeling the facilities, we did not feel that the comfort was an issue. I would encourage them to get better connection and speed for their computer in the lobby.Genuine Hotels.com guest review
"Property needs updating and repairs"
This property is showing its age and is in need of updating. Rooms were small and housekeeping was not in my room when I returned at 5:30 pm. I told them not to bother and I picked up my own clean towels at the front desk. You could hear noise in adjoining rooms and above mine as if they were in my room.Genuine Hotels.com guest review
"It worked for the weekend."
We were disappointed by the room size. Other than that It was a pleasant stay. I wouldn't stay more than 2 nights. But it was very lean, and the staff was friendly but the breakfast wasn't that great and the bed was very hard.Genuine Expedia guest review
Good place for the money.Very friendly staff and good parking.Genuine Expedia guest review
"Stayed here only because of location"
Stayed here only because all other hotels nearby were sold out. Outdated room, strong stench from carpets in lobby, maid service missed one day with a note by management slid under the door stating "We have not met our standards for housekeeping today"! Shower temperature lukewarm. Bed was fine. Bathroom needs maintenance.Genuine Hotels.com guest review
Found a pill on the floor of the room and hairs in the sheets. The stairwells smelled like mustard. Breakfast seemed skimpy for other Quality hotels I've stayed at. Construction around the hotel was TERRIBLE! Obviously this last one was not their fault but still rather frustrating.Genuine Expedia guest review
"Good place to lay my head"
The motel was wonderful. Clean and friendly staff.Genuine Hotels.com guest review
It appears that the hotel is undergoing some construction. But the hallways were very dirty and our room definitely needed an upgrade. The air conditioner sounded like a jack hammer everytime it cycled and you went from hot to totally freezing. Breakfast was good and the hotel staff was helpful. Close to lots of restaurants and shops, but the traffic […] patterns are a bit tricky due to ODOT construction. Overall for what I needed the hotel was adequate for an overnight stay. Also, it is non-smoking so the smokers have to go outside and one of the security doors was taken off the hinges and this creates a safety issue for all hotel guests. My suggestion to smokers....take your key. Read moreGenuine Hotels.com guest review
"Hotel hallways dirty. Stairwell not vacuumed ever."
Security door broken, instant coffee in breakfast room, reallyGenuine Expedia guest review
Our room was very nice, comfortable bed, clean and the complimentary breakfast was outstanding. Would definitely stay there again if I am in the area.Genuine Hotels.com guest review
We would not stay here again. The bathroom was not clean and the room smelled damp and musty. We asked for an extra cot one night and it was all springs with no mattress/ cushioning. Our son ended up sleeping on the floor. There are several hotels within walking distance of this one. I wish I had made reservations with one of them.Genuine Hotels.com guest review
"Excellent choice for Columbus events"
My group ended up needing a larger room than we expected, and we were pleasantly surprised by the manager John's ability and willingness to work with us to find one. He and the rest of the staff were extremely considerate and patient throughout our stay and repeatedly went above and beyond normal service to accommodate our needs.Genuine Expedia guest review
My trip required an earlier check in than the 3 pm standard time and I had no problem checking in upon my arrival. The front desk called to check on my sastisfication of the room and I stated it smelled of smoke. She apologized and asked if I'd like the room to be deodorized or change rooms. Definitely worth the rate for a place to sleep and shower […] close to downtown. Read moreGenuine Expedia guest review
"All went well. Clean quiet"
Would stay againGenuine Hotels.com guest review
"It was a fine stay for 1 night"
Hotel is in a good location by good restaurants. Shopping is a short drive. Room is comfortable. Blanket that comes with the bed needs to be updated. not soft at all.Genuine Hotels.com guest review
"Outdated at best"
The place seems nice enough except the rooms are outdated as heck. Old television and the bed was hard as a rock.guessing bed is as old as the TV. Area by desk was under repair and not posted on Expedia.Genuine Expedia guest review
"very comfortable environment"
ExcellentGenuine Hotels.com guest review
I was able to book my hotel on hotels.com at the last minute. It was easy and hotels.com was able recommend hotels in the area for the price I was willing to pay. Hotel was good. Nice staff and complimentary breakfast was very good. Highly recommend hotels.com for booking at the last minute as they make it as easy as possible.Genuine Hotels.com guest review
"Great hotel, especially for the price"
Wonderful experience! The bed slept great. Everything was clean and exceeded my expectations.Genuine Hotels.com guest review
"Reasonably priced. Close to zoo and downtown :)"
Great and quaint hotel. Breakfast was good and not cut off crazy early like other hotels. Overall great experience :)Genuine Expedia guest review
"close to highway entrance/exit"
Hotel room was a good size but bathroom is very small.Genuine Hotels.com guest review
Nice hotel no problems friendly staffGenuine Hotels.com guest review
"centrally located to OSU"
cob webs in spot lights bed not queen size as advertised bathroom very smallGenuine Expedia guest review
"It was very nice and clean"
Very nice room and amenities close to a lot of attractionsGenuine Expedia guest review
"Clean Hotel. Close to shopping/food"
Friendly/helpful staff. Great hotel for the price. Free hot breakfast with lots of choices.Genuine Expedia guest review
I stayed three nights. The staff was always friendly and welcoming. The room was quiet and comfortable.Genuine Expedia guest review
My daughter and I had inadvertently booked this Columbus, Ohio Quality inn.. It was not near the place where we had a late night function to attend. The front desk clerk suggested on the night of the event we stay at sister hotel 20 miles closer. She took care of everything!!! Never in all my years of traveling has someone taken the time to make a bad […] situation a good one like she did. Thank you so much and will definitely be back! Read moreGenuine Hotels.com guest review
Very small room but clean & niceGenuine Expedia guest review
"Some nice staff. Disgusting rooms. Avoid."
First room had broken safe and stained sheets. Second room they moved me to had dried urine all over back of toilet (which I didn't see until I put the lid down for my shower in the morning... did I also sleep in someone else's dirty sheets?!) Third room had stained sheets again, which they changed while I was out for the day. Carpets, towels and sheets […] were generally threadbare. Walls could use a fresh coat of paint. Overall too disgusting to ever stay there again. Read moreGenuine Expedia guest review
I would say I had a pleasant stay.Genuine Expedia guest review
"Great for family visits."
Warm and friendly place when visiting family for various holidays. Consistent quality and service.Genuine Hotels.com guest review
My family and I stayed 2 nights. We did NOT receive room service. When we called about it, of course it was nothing that they could do about it by the time we got back to our room. The manager, the next morning, checked to see why it was not cleaned. It was because we changed rooms when we checked in. That's no excuse. He said that he would send us […] a voucher for a free night, but it's been a month and a half and we have yet to receive a voucher. BAD BUSINESS! Read moreGenuine Hotels.com guest review
It was greateGenuine Expedia guest review
"Convenient to the site of my business."
Weird experience. Upon check in and wheeling up to my room---I found that the dead latch was up--preventing the door from closing. I inspected the room---I probably should have gone back to the desk upon further consideration---but nothing seemed amiss. I assume the cleaning staff left it open and did not lock it---but doesn't that mean that there was […] no supervisory double check???? Anyway---that was creepy enough that I don't intend to go back to this motel. Read moreGenuine Expedia guest review
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