Excellent location of the hotel. Near to all major tourist attractions, restaurants and museums. Less than a mile from the Parliament building. Reception staff was helpful. The check in and check out process was a breeze. Sadly, the weekend breakfast starts at 7:30 am. Also, the parking charges of 18.95 CAD is no where mentioned till you get to the […] hotel. I think hotels.com should mention that on the website along with the breakfast timings for the weekends. Overall a great stay. Read moreGenuine Hotels.com guest review
"Return to home town visit"
With the exception of a gltich of being given a dirty room at check in, the replacement room was immediately available. the rest of the stay was uneventfull and relaxing. easy in and easy out with the available underground parking.Genuine Hotels.com guest review
I Enjoyed my night very much Everything was great, I will be back.Genuine Hotels.com guest review
"Nice hotel close to Parliment and downtown markets"
We booked this room for business and pleasure. We found the rooms very comfortable and the staff friendly. The location was well within walking distance of shopping and restaurants.Genuine Expedia guest review
"Pit stop in Ottawa"
very niceGenuine Hotels.com guest review
"not the friendliest"
wall paper pealing,one of two elevators broke causing long wait,male staff rude,$18.95 to park in garage per night or park in a parking lot three blocks away.Genuine Expedia guest review
"Overall, a great place to stay."
First time in Ottawa. Very nice city with great restaurants.Genuine Expedia guest review
short notice very friendly staffGenuine Hotels.com guest review
Everything was neat and clean, the staff were helpful and friendly. The breakfast was much more than I expected - not just pastries - and the staff kept it all well supplied and orderly. That alone saved us $10 per person each day plus the time to look for a place to eat. It is only a 15 to 20 minute walk to Parliament Hill and the Byward Market.Genuine Hotels.com guest review
Service was great and room was clean and comfortableGenuine Expedia guest review
overall, not bad. construction in the area made for difficult travel. garage was a little crampedGenuine Hotels.com guest review
"Excelent, nothing else to say!"
Hotel is updated one block away from a nice nature museum, updated rooms, excellent breakfast and very nice staff. Well done!Genuine Expedia guest review
Very good and comfortable. Accomodated are needs well. However charged for parking which was dissapointing.Genuine Hotels.com guest review
"friendly & professional staff. Good Location"
Everyone from the Front Desk, to the Wait Staff to the Maintenance Staff were efficient, friendly and professional. We asked for extra towels & instantly, we had extra towels. The free breakfast included everything from fresh fruit, organic coffee, eggs, cereal, yogurt, bagels and more. The room was beautiful and had 2 TVs, Microwave, refrigerator, […] and dishes! What a wonderful experience. I would recommend this hotel to anyone. Read moreGenuine Expedia guest review
"Horrible hotel, impossible to sleep"
There is an insane amount of construction overnight at the base of this hotel and it's impossible to sleep. The staff is not accommodating at all. Stay away.Genuine Hotels.com guest review
Not aware there was a $18.00 charge for parkingGenuine Hotels.com guest review
It was great! no complaints (:Genuine Hotels.com guest review
Response by Best Western Plus Victoria Park Suites Thank you very much!
Very clean and I liked the layout of the room. The breakfast was great as well! Location was very convenient.Genuine Expedia guest review
"Convenient location and large suites"
The hotel is impersonal but it accomplishes its purpose.Genuine Expedia guest review
"Yes, we'd stay here again..."
We were really pleased with the Best Western. We had booked two rooms and when we checked in, one was up-graded to a suite. The rooms are modern, well-maintained and nicely decorated, more luxury than we expected for the price. In-room flat screen tv's; wi-fi upon request. I wanted to take the bed home with me - it was that comfortable! Breakfast is […] included. It's a serve-yourself area with both hot and cold choices of pretty basic breakfast items. It was very busy at 9:30 a.m. Sunday morning; more tables & chairs out would be helpful. Read moreGenuine Expedia guest review
Response by Best Western Plus Victoria Park Suites We are thrilled to hear that we were able to provide you with an upgraded room for your stay to make your stay that much more enjoyable. We hope to see you again soon.
"Nice hotel but hellish noisy"
The hotel is nice, close to Bank Street and downtown. Its clean, friendly etc but its on a main road and I found it REALLY noisy all day and night. It was really hard to sleep, so if you stay, ask for a room that does not face one of the roads.Genuine Hotels.com guest review
"Variety at breakfast would be appreciated"
Everything was fine, except for the unchanging breakfast offerings. Everyday it was exactly the same kind of eggs, sausage, fruit, etc. Some variety would have been very much appreciated!Genuine Expedia guest review
"Very convenient and quiet.."
Hotel is very convenient, well located, staff is very polite and helpfull, parking is inside hotel but you have to pay for..rooms are very clean and confortable,breakfast is variety and healthy, in general Hotel is really nice and warm for short term stay.Genuine Hotels.com guest review
"I WILL RETURN"
Would be nice if there was a pool ... Other than that the location is perfect and the service is great... Nice free breakfast as well... Only complaints are I had trouble finding a parking spot in the garage of which I paid for parking... It worked out in the end so all was well. Also the WiFi in my room had a very weak signal and would only work near […] the front door and bathroom area... They need to invest in a signal booster!! Read moreGenuine Hotels.com guest review
"Great Hotel For a Family Trip to Ottawa!"
We were very impressed with the service provided right from check in, during our stay, and at check out. Hotel staff appeared to be attentive and caring. The room was very clean and everything was in good working order. The Flat Screen TV even had some HD Channels. Free WiFi was a bonus. We will certainly plan on returning again!Genuine Hotels.com guest review
"Employees Seemed Happy, Hotel Very Clean"
The toiletries are Bath and Body Works brand which is very cool. The housekeeping staff actually hand scrub all floors each day. Everyone seemed to truly enjoy their jobs at this hotel. Most hotels I stay at, I can tell that the employees do not like their jobs. The location is perfect because we could walk just a few blocks and find great restaurants […] (Indian, Burmese, Irish, Italian, New American and more). It is around one mile from the start of the Ottawa races at Elgin and Laurier. Oh yes, and the complimentary breakfast is excellent with eggs, sausage, French toast, chopped fruit, yogurt, bagels and much more! Read moreGenuine Expedia guest review
Excellent hotel,very helpfull staff,great location and a fabulous breakfast. Highly recomend this gem.Genuine Hotels.com guest review
"Good value & location - parking is a scam"
Everything was great - only exception was the checkin "car park" process. "Do you have a car" - "Yes" - "Underground Parking is $18" - "I will park in an outside lot - thx" - "Ok - that will be $12" - "ok" - "here is map to parking" (4 blocks away) - pay - drive there - pass 3 lots that charge $4 :(.Genuine Hotels.com guest review
Stayed there with the family for a night and room was clean and decent. complimentary breakfast was really good and a fantastic plus.hotel staff was polite and courteous. it was a wonderful stay and look forward to coming backGenuine Hotels.com guest review
"Nice hotel just beside downtown."
Housekeeping was excellent. Breakfast was ok.Genuine Hotels.com guest review
"First trip to Ottawa"
Great service, affordable , nice breakfast, great location.Genuine Hotels.com guest review
"Stayed to go out to bars"
Pretty good location if you're looking to go to bars on Bank Street.Genuine Hotels.com guest review
"best of the best."
Thank you for a wonderful stay. I will recommended to other couplesGenuine Hotels.com guest review
"Rise and Shine"
The room was clean and had every convenience. I was underwhelmed by the breakfast. The 'hot breakfast' was not usually cold. I would have liked more variety for breakfast. I stayed at your Best Western Universo in Rome and enjoyed a delicious assortment of cheeses and hot eggs served in a variety of ways. In comparison, this breakfast was a disappo […] intment. Read moreGenuine Hotels.com guest review
"Very good accommodation"
The room was very comfortable. Breakfast had a lot of choices. Very well situated to walk dowtown without using the car.Genuine Hotels.com guest review
Great stay! No problems :) Awesome breakfast!Genuine Hotels.com guest review
"Never stay again"
We stayed with our family for one night in this hotel. The room was clean but stinking like sweat. Noisy because close to the elevators and stairs. The bed sheets were cheap and sounds like we slept under newspapers. We hear everything even someone whispered in the corridors.Genuine Hotels.com guest review
"Pleasant stay. Would stay again"
Pleasant stay. Comfortable room with all amenities one could want. Breakfast was ok...nothing special.Genuine Hotels.com guest review
"Best Stay Ever!"
We have been travelling to Ottawa several times a year for the past 3 years to visit our daughter. We have stayed in several lovely hotels but this is the first one that I would give an unqualified 5 star rating. From the moment we walked through the front door until checkout, we were treated as valued guests. Check-in was not only quick and efficient, […] but the young lady behind the counter was so pleasant and welcoming. The room, although not overly spacious, was clean beyond my expectations (and that's no mean feat) and very well appointed with kitchenette and dishes for simple meals (even included dishsoap!). Clean, quiet, pleasantly decorated. My personal pet peeve is being hounded by housekeeping on short stays. This hotel has a card that you can leave on the door indicating you do not wish housekeeping services. LOVE that! Breakfast was good with great selection and a large seating area. Every staff member was pleasant and smiling. This will definitely be my first choice in hotels for future trips to Ottawa. Read moreGenuine Expedia guest review
"Everything you need is included !"
This hotel is very clean and updated. The included breakfast was much more than expected - very good. The room included everything one could possibly need. The only thing I would suggest is to make use of the pillow menu. Overall a great experience.Genuine Hotels.com guest review
Affordable stay downtown! Clean and comfortable room. Kitchenette was a nice touch, equipped with the basics. Parking cost was an additional $20 per day but well worth it as it was underground and heated.Genuine Expedia guest review
"The best hotel experience"
It was very good. The staffs are well trained and friendly. The best complementary breakfast I ever had in a hotel.Genuine Hotels.com guest review
i like it, clean nice bedGenuine Hotels.com guest review
Really comfortable room. Great choiceGenuine Hotels.com guest review
"Excellent place to stay"
This hotel was perfect for our purposes- staying 2 nights and exploring Ottawa plus enjoying movies and amenities of the hotel itself. The location was a bit away from center but still within a walking distance. But everything else was just perfect. Nough said.Genuine Hotels.com guest review
"Nice hotel in a fun area. Hotel staff were awesome"
Hotel staff were awesome gave great reccomendation for food and drink and directions to everything we neededGenuine Expedia guest review
"Great place to stay!"
Wonderful service. Room upgrade was great! Breakfast was very good and staff wonderful!Genuine Expedia guest review
Everything was okay until about 8.00am the fire alarm went off and we had to quickly evacuate the room. The hotel staff was no where to be seen and no annoucements were made to enter the building following the Fire Brigade inspecting the building. Also no head count was taken. Somewhat disappointed with the handling of this situation by the hotel m […] anagement. Read moreGenuine Hotels.com guest review
"Reliable inexpensive stay"
It's not right downtown and it doesn't have the fanciest amenities, but it provides a good reliable option that is cheaper than alternatives.Genuine Expedia guest review
My wife's mom is in a LTC close. It is a long trip from midland to Ottawa so always is stress time Having a clean place is key. We did not know if the provided goodies were included so we did not use themGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )