All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
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4.4 / 5Excellent

Score breakdown (from 427 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.1

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Enjoyable Stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Affordable stay downtown! Clean and comfortable room. Kitchenette was a nice touch, equipped with the basics. Parking cost was an additional $20 per day but well worth it as it was underground and heated.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
CA
5.0 / 5Outstanding
"The best hotel experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was very good. The staffs are well trained and friendly. The best complementary breakfast I ever had in a hotel.
Genuine Hotels.com guest review
1 night business trip Jan 8, 2015
Winnie
CA
5.0 / 5Outstanding
"GOOD"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
i like it, clean nice bed
Genuine Hotels.com guest review
1 night family trip Jan 4, 2015
Alfredo
CA
5.0 / 5Outstanding
"Wonderful experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really comfortable room. Great choice
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
Marcos
CA
5.0 / 5Outstanding
"Excellent place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel was perfect for our purposes- staying 2 nights and exploring Ottawa plus enjoying movies and amenities of the hotel itself. The location was a bit away from center but still within a walking distance. But everything else was just perfect. Nough said.
Genuine Hotels.com guest review
2 night family trip Dec 25, 2014
Dan
CA
5.0 / 5Outstanding
"Nice hotel in a fun area. Hotel staff were awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff were awesome gave great reccomendation for food and drink and directions to everything we needed
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful service. Room upgrade was great! Breakfast was very good and staff wonderful!
Genuine Expedia guest review
Other trip Dec 13, 2014
lynn
CA
4.0 / 5Excellent
"Disappointed"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was okay until about 8.00am the fire alarm went off and we had to quickly evacuate the room. The hotel staff was no where to be seen and no annoucements were made to enter the building following the Fire Brigade inspecting the building. Also no head count was taken. Somewhat disappointed with the handling of this situation by the hotel management.
Genuine Hotels.com guest review
1 night family trip Nov 22, 2014
William H
CA
4.0 / 5Excellent
"Reliable inexpensive stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
It's not right downtown and it doesn't have the fanciest amenities, but it provides a good reliable option that is cheaper than alternatives.
Genuine Expedia guest review
Other trip Nov 20, 2014
Artem
CA
5.0 / 5Outstanding
"personal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife's mom is in a LTC close. It is a long trip from midland to Ottawa so always is stress time Having a clean place is key. We did not know if the provided goodies were included so we did not use them
Genuine Expedia guest review
Other trip Nov 15, 2014
bob
CA
3.0 / 5Good
"Staff was nice and tried hard to please."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
People at the hotel were very nice. They tried to help as much as they could. The toilet in my bedroom wasn't flushing properly and the bed sheets smelled weird. I didn't have a nice view and the breakfast was good, except for the canned fruit salad. It was awful!!!!
Genuine Hotels.com guest review
1 night business trip Oct 26, 2014
Greg
CA
5.0 / 5Outstanding
"Great hotel, great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very helpful and friendly staff (desk and cleaning). Good location, nice clean rooms.
Genuine Hotels.com guest review
2 night romance trip Oct 25, 2014
A Traveler
CA
3.0 / 5Good
"Stay was OK."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Staff was friendly. Hotel is nearby restaurants and pubs and places of interest. Breakfast was not good, but it's free!
Genuine Expedia guest review
Other trip Oct 20, 2014
Inukshuk
CA
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Under ground parking attendant unhelpful, very tight space to enter garage. Construction outside of the hotel on the street, very noisy and loud. Happened to be there during street sewer cleaning and road repairs. I am sure the next visit will be quieter. all staff except the parking lot guy were fantastic.
Genuine Expedia guest review
Other trip Oct 17, 2014
Cosmo
CA
4.0 / 5Excellent
"victoria park"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice Best linens ever Close to restaurants - Great staff
Genuine Hotels.com guest review
3 night romance trip Oct 2, 2014
kory c.
CA
4.0 / 5Excellent
"nice hotel--on the edge of downtown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
nice room--clean---would be happy to go back----very reasonable good staff-----
Genuine Expedia guest review
Other trip Oct 7, 2014
Jill
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location and easy to find.
Genuine Hotels.com guest review
1 night trip Oct 3, 2014
A Traveler
CA
4.0 / 5Excellent
"Easy Access to Many Ottawa Attractions"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed for 3 nights and enjoyed walking around Ottawa.
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
CA
4.0 / 5Excellent
"Comfortable Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Easy place to find, close to Byward Market. Underground parking lot was full the night we stayed but there were other options close by (a Vinci parking lot 3 blocks away).
Genuine Hotels.com guest review
1 night trip Sep 27, 2014
A Traveler
CA
5.0 / 5Outstanding
"Relaxing atay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I only stayed a night. The staff was very polite and very nice. The room was very nice as it seemed like we were upgraded without asking to be upgraded.
Genuine Expedia guest review
Other trip Oct 3, 2014
Angie
CA
5.0 / 5Outstanding
"Nearby to all sites"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
close to all sight seeings that we had visited.
Genuine Hotels.com guest review
2 night trip Sep 27, 2014
Nunu
CA
5.0 / 5Outstanding
"Convenient location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We arrived before check in time. Our room was available, therefore we we able to settle down right away anyway enjoy our stay from the very beginning. Our room was upgraded to a suite, which was absolutely lovely.
Genuine Expedia guest review
Other trip Oct 1, 2014
A Traveler
CA
3.0 / 5Good
"Good quality and value"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    2.0
Room was clean and well appointed. Parking was expensive and very inconvenient. Breakfast was below average but the coffee was great!.
Genuine Hotels.com guest review
2 night trip Sep 26, 2014
Owen
CA
4.0 / 5Excellent
"Ottawa, Sept 25-27, 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were a little worried about the distance to Parliament Hill and the By Ward Market, but we four seemed to make it on foot a time or two with no problems. The hotel itself a complete surprise; the room was great, the breakfast absolutely fine, not just a continental breakfast and the Expedia, "no refund price" was great and saved us a lot of money. Luckily our health held out and there was no need to cancel. Totally pleased with the hotel.
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
CA
5.0 / 5Outstanding
"Loved the proximity to the wonderful restaurants."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, within walking distance to several restaurants (Elgin Street) and we could even walk to catch the Gray Line Bus tour from our hotel. They do pick up at the hotel for a small fee if you are unable to walk. The hotel is a block away from the Museum and after a long day of touring, we visited the Museum last and just walked back to the hotel. Free breakfast was very nice. Staff were helpful. Byward Market is a place you have to visit. There are a lot of Museums, Galleries, the Mint, The Basilica, Parliament Hill and many historical things to see. Use the Hop On Hop Off if you want a good tour. You could spend the better part of the day in the Art Museum. If you want to dine in an excellent Italian Restaurant, try Fresco Bistro Italiano on Elgin Street. It was so good, we went there two nights in a row. Then we took the train to Quebec City and back to Ottawa. The hotel is close to the airport and also the train station. I have been to Ottawa before and will certainly return.
Genuine Expedia guest review
Other trip Sep 27, 2014
PJ
CA
5.0 / 5Outstanding
"Great accomodations in Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed 2 nights and were pleased with the hotel. Check-in was smooth and efficient. The room and bathroom were spotless. Lost of hot water and good water pressure. The beds were very comfortable and there was even a "pillow menu" to accomodate everyone! We asked for a late check-out and that was no problem.
Genuine Expedia guest review
Other trip Sep 27, 2014
Myrttf
CA
4.0 / 5Excellent
"Not totally happy"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
The first thing was giving the BAD news that it was going to cost $18.00 plus tax to use underground parking. For one night.Or $12.00 plus taxes to walk down the fews blocks to park in a open parking lot. With one person who has great problem just walking a block here at home in Bowmanville.We paid the taxes on my visa. Your booking is Guaranted.Was told by Hotel.com not other charges . Local phones no charges no other uses at the hotel. Nancy Flowers
Genuine Hotels.com guest review
1 night trip Sep 14, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel, very clean, staff was very helpful, super location, was within easy walking distance of downtown Ottawa sights. Would definitely recommend.
Genuine Expedia guest review
Other trip Sep 21, 2014
A Traveler
CA
4.0 / 5Excellent
"We were here only overnight the room was great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Just loved the room, it was perfect for our one night stop over in the City. We would use it again and the breakfast was good too.
Genuine Expedia guest review
Other trip Sep 21, 2014
Tony
CA
4.0 / 5Excellent
"Very good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Staff was excellent. The room we had was a bit small but had all the amenities we needed. The breakfast was adequate to get you out the door.
Genuine Expedia guest review
Other trip Sep 19, 2014
Lori
CA
5.0 / 5Outstanding
"Great hotel to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had an enjoyable stay. Very convenient as they close to all we visited. Close to Carleton univ where my son goes to and close to his residence and very convenient. It is also close to parliament and museums. We had a wonderful breakfast and they are really super delicious and this help us with our budget and busy schedule. I am loyal to best western and I always look for this hotel anywhere I travel places.
Genuine Expedia guest review
Other trip Sep 18, 2014
Jannette
CA
5.0 / 5Outstanding
"Great hotel, good stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The service is excellent. All the staff really makes you feel at home. Specially the housekeeping staff, who treated by daughters in such a kind, warm way. They are great. The room was fine but, unfortunately, it was located below the gym and the girls had problems falling asleep. After 10 pm it was quiet. The locations is great, very close to the National Museum of Natural History with lots of restaurants and a Shoppers Drugmart close by. The room was spotless and the bathroom was recently renovated and beautiful. The closet doors need some update though. In general, a great hotel, a great stay.
Genuine Hotels.com guest review
1 night trip Sep 14, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice hotel, but roads under construction"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfy bed, efficient air conditioning, clean, good Wi-fi. Breakfast included and lots of selection in the breakfast room. Underground parking was an extra $18 dollars/ night -- seemed kind of steep to me. Roads around the hotel (1 SEPT 2014) were under construction and lots of one-ways, so a little tricky finding the place. Overall, 4 of 5 stars, though.
Genuine Hotels.com guest review
1 night trip Sep 1, 2014
University Mom
CA
4.0 / 5Excellent
"Decent value for a family"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
rooms contain all necessities to ensure a comfortable stay; beds very comfortable. Decor trendy and tastefully chosen. Rooms a little damp and slightly odoriferous. Our room still had older analog thermostat, a little tricky to set and maintain comfort.
Genuine Expedia guest review
Other trip Sep 1, 2014
A Traveler
CA
4.0 / 5Excellent
"Fab hotel but...."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Everything was great but the air conditioner unit in our room sounded like an airplane taking off every time it clicked on :(.
Genuine Expedia guest review
Other trip Sep 1, 2014
Dian
CA
1.0 / 5Poor
"Hotel close to restaurants and pubs"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
No hotel parking spot available TV keeps losing signal Air conditioner EXTREMELY noisy (could not listen to TV when signal was not lost, not very often)
Genuine Expedia guest review
Other trip Aug 28, 2014
Blue
CA
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We enjoyed our stay at the Best Western Victoria Suites in Ottawa. The premises was clean, the breakfast wonderful & the accommodation very comfortable. If you don't mind walking, it's within walking distance of quite a few attractions. The Canadian Museum of Nature is just around the corner. We would definitely stay here again. A great place to celebrate our 48th anniversary. The only downside to our room was the view or lack of.
Genuine Expedia guest review
Other trip Aug 26, 2014
Lynda
CA
3.0 / 5Good
"Ho hum"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Comfortable beds but many details overlooked. Had to call service for missing ironing board, wifi reconnect, room temp instructions, sheets to be replaced, shampoo to be replaced...
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
CA
4.0 / 5Excellent
"Great spot in Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff were awesome. Made you feel right at home. They went out of the way to ensure all was good.
Genuine Expedia guest review
Other trip Aug 21, 2014
ed
CA
4.0 / 5Excellent
"close to tourist attractions in the area."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall, the hotel was fine. Parking was very challenging due to the underground entrance. Continental breakfast was very crowded and disorganized. Entrance/exit was congested and loud.
Genuine Hotels.com guest review
1 night trip Aug 10, 2014
Helen Newton-Lachance
CA
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Would definitely stay here next time. Breakfast was filling, room was in great condition.
Genuine Expedia guest review
Other trip Aug 9, 2014
A Traveler
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very comfortable beds and very quiet. I enjoyed my stay and would return the next time I 'm in Ottawa.
Genuine Hotels.com guest review
3 night trip Jul 28, 2014
Joanne
CA
4.0 / 5Excellent
"overall good value!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
our stay was very good. Room was a small suite with bedroom and living area seperate. Couch was a pull out bed. Sheets were present- but no extra pillows or blankets were inthe room. Stay are very polite. professional and helpful. Breakfast was very good- warm buffet style, with a variety of breads, yogurts, cereals as well as bacon/saufage eggs/french toast. Quite a lot considering it was included in the stay Parking space inside was at a premium- but more parking was available across the street or even on the street. I would not hesitate to stay here again
Genuine Expedia guest review
Other trip Jul 28, 2014
steve
CA
4.0 / 5Excellent
"Nice place to stay, near everything."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was a nice hotel. Although there was road construction happening outside the hotel, it was clear that staff had taken steps to ensure guests were informed and that road work did not impede access to hotel. I would definitely staff at this hotel again. It is easy to access both downtown and the major highways (ie. #417).
Genuine Expedia guest review
Other trip Jul 28, 2014
Anne M
CA
4.0 / 5Excellent
"Good location in Ottawa..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Lived up to typical Best Western standards. Chose this hotel because of the brand and its location. Off street parking was a bonus, which meant we could walk everywhere. Would reccommend and would stay there again.
Genuine Expedia guest review
Other trip Jul 26, 2014
Ive61
GB
3.0 / 5Good
"Great hotel for small stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
I stayed for 2 nights with wife and kids. Hotel was very clean and continental breakfast was the best.overall great hotel to stay.
Genuine Hotels.com guest review
2 night trip Jul 22, 2014
A Traveler
CA
4.0 / 5Excellent
"Beautiful hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Unfortunately we weren't in this hotel very long, we ended up checking in at almost midnight. The hotel is beautiful though and the staff are great, they greeted my kids with little toy bags and because we arrived so late they let us stay a little later the next day so had a good long sleep in!! Rooms and bathrooms are very clean and the beds are very comfy!!
Genuine Expedia guest review
Other trip Jul 24, 2014
Melissa
CA
4.0 / 5Excellent
"Central location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Comfortable stay, staff helpful, clean building Good breakfast .A little noisy in hallways when doors are opened or closed.
Genuine Hotels.com guest review
2 night family trip Jul 19, 2014
A Traveler
CA
4.0 / 5Excellent
"bestwestern, downtown Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Very satisfied with this hotel. Hotel is very clean, and comfortable. Breakfast was great. Been travelling for a week throughout central Canada; this was the only hotel, we stayed in, that served bacon in its (included) breakfast buffet. Our room included a small kitchen. The kitchen had its own sink, bar fridge, microwave and cupboards which were stocked with actual dishes and cutlery. This feature alone was impressive and would be very appreciated by any one travelling with children. This hotel, sadly, did not have a pool. This somehow escaped me when I booked the hotel. Pools are important to people travelling with kids! However, we still had a good time and I would stay here again. Lots of construction !! going on in front of the hotel.. It was noisy at times. The construction continued all night long for one of the nights we stayed there. The construction made it hard to access the hotel. Parking, was extra $$. Their underground parking was full so we had to park in their overflow parking lot which was located three blocks from the hotel. I personally think this is a little far to be considered hotel parking. The hotel itself was very nice and I felt comfortable and safe inside its walls. The surrounding neighborhood, however, was run down and seemed a bit on the shady side. I was nervous walking to and from our vehicle.
Genuine Hotels.com guest review
2 night trip Jul 16, 2014
Brent
CA
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Paying $18.50 per day for parking , not expected .
Genuine Hotels.com guest review
2 night romance trip Jul 16, 2014
Juliet
CA
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