Upon arrival our reservation was incorrect (no sofabed even though that was booked and confirmed) but we quickly got a room with two Queens so that was fine. Heater was VERY LOUD and woke us all through the night, but there was no heat in the bathroom. Mattresses could have been firmer. WE all had a backache. Breakfast was good. Not the "best" Best […] Western" Good location across from the "T". Read moreGenuine Hotels.com guest review
"College tours at BC and MIT."
We arrived at around 6 PM after traveling from San Francisco - up at 2 AM. When I went in there was no one manning the desk. I called out several times, then I shouted out, then I called and I heard the phone ring and no one responded. Finally someone, who was very disinterested in me appeared. I showed her my reservation and she said there was no […] reservation for me. I showed her the confirmation paper again and she said no reservation and she added, the reservation was from a third party. Keeping me suspense until I had to ask her if she had a room. She did. The airconditioner/heater unit was so loud that we could not hear ourselevs think - all night long. The breakfast was fine. Read moreGenuine Hotels.com guest review
"Decent hotel, wonderful staff."
Had a couple of issues upon checking in; first the door key to our original room didn't work, then at the next room we checked into our thermostat didn't work. The night manager, Andrew was very helpful in resolving our issues and went above and beyond to make sure we got a room in full working order. He even took apart the air conditioning unit to […] get the thermostat to start working again. Overall a very pleasant stay, and I can't say enough about how great Andrew was. Read moreGenuine Hotels.com guest review
I stayed here 4 months ago and liked it enough to come back. The staff and location and price are great. The condition of our room was a little less updated than the one we stayed in before. The grill on the air conditioner was cracked, some of the paint needed to be redone and the grout in the bathroom was needing to be redone, too- all small things […] and overall a nice hotel Read moreGenuine Hotels.com guest review
Well-located for visit to B.C. Convenient access to T. Friendly and helpful staff.Genuine Hotels.com guest review
"Good overall stay"
Only issue there is parking.Genuine Hotels.com guest review
"Great value for the price"
Picked because only room I could find for < $300. A little freaked at arrival because rooms opened onto outside and it looked like a motel, but pleasantly surprised when entered room. Knew had a king and sofa but this was a big suite w/ kitchenette, 2 big closets, 2 flat screens. Stayed 2 nights but perfect for an extended stay. Practically 1 BR apartment. […] Clean, well-maintained, comfy. Not luxurious but fine. Sheets weren’t scratchy and lacked chemical smell of many hotel linens. Only real nitpicks: water hard w/ weak pressure, faint odor in outer room from kitchenette though didn’t get into bedroom. Free breakfast is no frills but, since free, perfectly decent. Impressed they asked for feedback at checkout and took notes on what I said. Location is meh but part of why it’s affordable. Safe, quiet neighborhood, but nothing there. T stop close but unmarked, no sign re: which side which. Far-out stretch of green line where T is streetcar and stops every few blocks, takes long time to get downtown. But ample parking - great if you have rental car and/or spending time both inside and outside the city. Also good if not on a tight schedule and can spend more time on the train, thus worth it to save the money. But I had business UMass and it took 1.5 hours, most of which was on the green line closer to hotel. Read moreGenuine Hotels.com guest review
"Not bad but could be better"
The building is quite old and bathroom was in somewhat disrepair. No screens in windows.Genuine Hotels.com guest review
"near Boston College"
the room had an unpleasant odorGenuine Hotels.com guest review
Location is convenient, just a block from the at. Hole foods is two blocks away and some of the staff was very nice and helpful. House keeping left much to be desired. First, the carpet was so dirty that if you walk around barefoot, the bottom of your feet turned black. Second, found some sort of stain on the bed linens, left it so housekeeping would […] see it when they came in, instead the bed was remade with the soiled linens. Took it to the front desk, gal said she would get a clean one, never happened. Same person was supposed to arrange a taxi to the airport for the next day, also did not happen. Read moreGenuine Hotels.com guest review
"overpriced for condition of property"
Spacey front desk clerk checked me into room at 1 am that smelled of cigarette smoke and disinfectant. The carpet was in need of cleaning, the wallpaper was pealing in the bathroom and in front of the door to the room something had been spilled and not cleaned up. I had reserved this through Expedia. Was supposed to be a king bed with sofa suite. Got […] only a king bed. Was awakened at 7am by front desk trying to get another guest into my room. Asked to switch to a cleaner room and was put into a handicap room which was much cleaner and smelled better. Twice my keys stopped working for both rooms, the phone was not answered by the font desk when I needed a wake up call. The rooms were cleaned by the staff well, just not maintained. The staff was friendly and helpful in their defense. The location was good for me as was close to my son's apartment. Read moreGenuine Hotels.com guest review
"Basic but Recommended"
Room was clean, location convenient walk to the "T" stop for getting into the city. Ideal location for college visits. Included breakfast is good (cereal, waffles, bagels/muffins, bacon, omelets (the frozen box kind). Free WiFi was a bit dodgy in the room though. Overall I'd recommend for budget travelers and would stay there again.Genuine Hotels.com guest review
"gave away prepaid room"
arrived at hotel and was told tha tmy PREPAID room had been given away and we would be housed at aonother hotel, which they would pay for. as well as refund my fees. still waitingGenuine Hotels.com guest review
"Unprofessional and rude staff"
Arrived at the hotel after a 4-hr drive, only to be told that they were overbooked and had no room for us, even though I had booked the hotel a month ago. They had not even prepared to put us in another hotel and told us to call our booking agent at 11pm. After complaining, they finally booked another Best Western hotel which took us over an hour to […] get to. We drove back to the hotel the next day since we had booked the hotel for 2 nights, but they were just irresponsible and uncaring. Very disappointing stay. Read moreGenuine Expedia guest review
Hotel was great, 14 stops from Park St. Station on the T, so that became a little tedious. Expedia said that my room came with a king size bed and a sofa bed, the room only had a king size bed. We stayed two nights and the room was exceptionally clean both nights.Genuine Expedia guest review
"Avg Hotel Convenient to Green Line on the T"
Nice motel-style hotel that is convenient to the Green line T. Breakfasts good but get there before 8am due to limited seating for number of rooms. We had 4 adults in one room but had to ask for an extra bath towel (they only give you 3) every day. Most staff couldn't seem to remember but all staff were very friendly. Selected this hotel due to free […] breakfast and parking, which they provided. It's about 30 mins outside of downtown on the T. Will probably stay there again. Read moreGenuine Expedia guest review
"Decent hotel, EXCELLENT staff, & close to T"
This was a decent hotel. The rooms felt a little old, but the staff made up for it! Every single one of them was friendly and helpful, from the front desk to the woman helping with the breakfast to the man bringing extra towels. It was super close to the T stop and a good Thai restaurant, which helped when we got the bill.Genuine Expedia guest review
"Close to Dana Farber Hosp."
Too short for sight seeingGenuine Hotels.com guest review
Door wouldn't close unless I had to slam it shut. Would've been nice to have a reminder to clear off personal items from the bed or else the room wouldn't get cleaned. Cleaners didn't close our door all the way so room was unlocked when I returned. Size of room was ok and was one of a few in town to have queen size beds instead of double beds. Got home […] to find out I was charged for room again after I had already paid for it ahead of time. Would probably try to stay closer to downtown next time. Read moreGenuine Hotels.com guest review
"Very clean and convenient to the transit"
THE STAFF WAS SO PLEASANT AND VERY HELPFUL THE ROOM WAS VERY NICE AND BREAKFAST IN THE MORNING WAS QUITE DELIGHTFUL HAD A CHOICE OF HOT OR COLD BREAKFASTGenuine Hotels.com guest review
"Comfortable stay, nice neighborhood"
Second stay at this hotel. Nice large room, this time on the upper deck, with a very comfortable bed. Staff very pleasant to speak to.Genuine Expedia guest review
They did a great job with the group we brough in. I could not have been happier.Genuine Hotels.com guest review
Nice hotel with a relatively reasonable price. Enjoy the stay and will recommend.Genuine Expedia guest review
"Great for location for visiting BU or BC"
The location is a short walk to the "T" which is on the "B" line that conveniently takes you to Boston College, at one end of the line or through three stops of BU the opposite way continuing through to Kenmore which is Fenway Park's stop and if you stay on even longer will bring to the hub where you can pick up other colored trolley lines for travelling […] throughout Boston. The location of this hotel is the major reason we chose it. It's more like a motel with outside entrances to you room, but the room was large, clean and affordable. Read moreGenuine Hotels.com guest review
"Close to Boston College, basic but good value"
Chose this hotel taking my son to orientation at Boston College. Expensive for what it is: a motel. Worn carpet, outdated furniture, noisy AC. But the room was clean, the staff was great, free parking, a few min walk to T station, free WiFi, no resort /misc. fee add-on, free breakfast, small kitchenette with fridge & microwave. Took the T to the downtown […] Boston & the aquarium about 30 min, very convenient. 10 min to BC or BU. No need to find parking which is expensive in Boston. Good Thai, Mexican, Spanish tapas restaurants, convenient stores one block away. Overall good value. Read moreGenuine Expedia guest review
"The worst hotel experience"
I reserved a room with two queen beds for three adults to stay in the room. In the reservation I was clear that I would be checking in late-past 1:00 AM. When I arrived with the other two adults, we were told that there was only one room available and that it had one king size bed. I was told there was nothing that could be done, the decision had been […] made by the hotel management earlier in the day and there were no other rooms. I needed to be at a conference in the next 4 hours and there were no other hotels in the immediate vicinity so we took the room and one of the adults slept on the floor. We were not given blankets, sheets or other comfort items for this sleeping arrangement even though they were very aware that there were three adults requiring bed space. I will never book with Best Western again. Read moreGenuine Expedia guest review
"Hotel close to Fenway"
Accommodated our need to be in Boston for a concert at FenwayGenuine Expedia guest review
Close enough to all the bean town hot spots, but not paying so much for itGenuine Expedia guest review
"Best way to see the city"
We were taking a family vacation to Boston and I wanted to find a hotel that included parking. We planned to use the subway for all of our sightseeing and leave the car parked. This hotel was the perfect find. It sits between two subway stops, each about a 3 minute walk. The room was clean, spacious and comfortable. The staff is amazing and the daily […] breakfast has plenty of choices for everyone. And, I got a great price through Expedia. SCORE! Best value in Boston. Read moreGenuine Expedia guest review
"Very good but we had a problem"
Location, affordability, staff (very nice, polite, professional) were very good at this Best Western. We loved the ability to park (for free) in their lot, and their location right next to the "T" is a big plus. The neighborhood is residential, appears (and is) safe to walk, and Harry's Bar is right down the street. Free wifi and breakfast is included. There […] is no pool. As a point of reference, Fenway Park (and Boston University East) is about 1.5 miles away (20 minutes on the "T") When we arrived we were told the hotel was fully booked. Our first room was room 523, which had an adjoining room. Unfortunately, the adjoining door didn't lock, so we moved to room 525 (not the adjoining room by the way.) Room 525 seemed fine, until we realized that the air conditioner wasn't cooling. One of the staff members came to our room, tapped on a valve and it started working. The next day, we were out all day sightseeing. When we came back to our room, once again the air wasn't working. This time it was a different problem, and to make a long story short, with a fully booked hotel, the best the staff could offer us was 2 fans. Our room hovered around 80 degrees all night long. In the morning, we moved to Room 405, which had no problems, and we spent our last night at the hotel there. Management agreed to compensate us for the inconvenience, and we are scheduled to stay there two more times this year, in August and October. Read moreGenuine Expedia guest review
Staffs were very helpful and kind. The room was clean and the breakfast were ok. It helped us save money and time. I wish they had an electronic water boiling pot. My family enjoyed staying there.Genuine Expedia guest review
"OK place to stay and save some money"
OK place to stay, it was clean and quiet, with satisfactory breakfast (not cooked to order). Window in bathroom stuck, but venting seemed adequate, beds were firm but worked, flat screen TV with cable good.Genuine Expedia guest review
"Great location and value in Boston"
Great location, next to T. Super clean and comfy. Staff was pleasant and helpful.Genuine Expedia guest review
"Boston University Orientation"
Great Value. Close to the T and only several stops to Boston University. Rooms are dated but comfortable. Staff are very friendly and extremely helpful.Genuine Hotels.com guest review
"Reasonably priced, clean, pleasant hotel"
We stayed for 4 days. The room was clean and neat. The hotel staff were very helpful. One of the best features is that it is just one block from a T stop on the Green Line (Washington St.). The hotel had ample parking, so we parked the car when we got there and then took the T everywhere we needed to go from that point on. There was NO additional parking […] fee! And the rate also included breakfast, which was quite decent (bagels, yogurt, cereal, eggs, sausage, toast, waffles, juice, and coffee). Read moreGenuine Expedia guest review
"Convenient location to Boston colleges"
We just got back and enjoyed our two night stay. It was a very comfortable suite, clean and had two tv's. Very comfortable for three people. There was a separate living room area and a full kitchen, although we didn't use it. The only negatives were that the doors in Room 308 - the bedroom door and bathroom door stick, and they were very hard to pull […] shut. Also sound proofing isn't the best since I could hear my neighbors talking and showering. All in all, I found it comfortable, convenient and priced right. The girl at the front desk was lovely, I forgot her name but she is a pretty blonde girl. We will definitely return. Read moreGenuine Expedia guest review
"Overpriced for what it is..."
... in a city with very few decent, affordable hotels. Expected a much more up-to-date hotel for this amount of money. Room and infrastructure reminded me a lot of much cheaper hotels along the road. Breakfast was poor (something you would expect in hotels half the price of this one) and moreover we had the bad luck of having to share the breakfast […] room with some 50 schoolchildren, who also turned the rooms into noisy school playgrounds in an otherwise quiet neighborhood. It's location looked good on the map but with the very slow Boston trams, it takes a long time to get to the city center. Parking facilities are good and staff was friendly though. Read moreGenuine Hotels.com guest review
"Good location if you are visiting Allston."
Relatively clean. Air conditioning was very loud, effected sleep. Breakfast was pretty gross for a gluten free person. They claim to care about the environment and washing towels every day, but they took ours even though we hung them up as they ask. It is all about location, and this motel meets our needs.Genuine Expedia guest review
"free parking was nice"
Was nice to have free parking and park just outside our room. The door stuck terribly so was hard to open from either direction. It looks like they are making updates so they are at least taking care if the facility.Genuine Expedia guest review
Staff friendliness was outstanding, very helpful! Good location for using T system into Boston.Genuine Expedia guest review
"No hot water"
No hot water!!!Genuine Hotels.com guest review
In general, it was a good experience, although I do have a couple of complaints. I asked the front desk on the very first day to have maintenance come and oil up a VERY squeaky bedroom door and they never came in the 6 days we stayed there. That was a little annoying. Also, I asked the front desk person to set up a taxi for us at 6AM day of departure […] which he assured me had been done. But alas, no taxi showed up at the time. Luckily, another one was hastened and it showed up within 10 min. In a city the size of Boston, you would think they would offer a free shuttle to the airport, considering the cost of the room! Or at least make sure the call for a taxi gets made. Read moreGenuine Expedia guest review
"basic comforts available, no frills"
This hotel is clean and comfortable. Cons- No frills- no restaurant, so had to walk a block in the heavy rain at dinner time. Far away from city center, $25 for cab ride to Harvard square. Dripping shower. Outdoor walk to lobby up a steep slope. Pros- comfortable bed, clean room, ample breakfast, coffee in lobby, free wi-fi, free parking. Friendly staff. […] I would probably go there again. Read moreGenuine Hotels.com guest review
Very disappointed. I want a refund. The room was dated, dirty and seedy. Not what i expect from a Best Western.Genuine Hotels.com guest review
"Good hotel, close to the green line train"
It's a quiet and beautiful neighborhood, the staff are very nice, the rooms are clean, and it's close to the green line train which connects between city center and Boston College.Genuine Expedia guest review
"Supply and Demand"
I understand the theory of supply and demand so I get that prices rise as demand dwindles...BUT...to pay $249 a night for an old Best Western room is really outrageous. The bathroom is small and desperately needs remodeling, the carpeting shows wear and tear from many previous guests, and there weren't enough outlets for charging devices. I have stayed […] at side-of-the-road accommodations that were in much better condition than the Brighton Best Western. This MOTEL has a monopoly on rooms for guests wanting to be near Boston College. If any other rooms were to become available, this Best Western would be out of business. Read moreGenuine Expedia guest review
"Hotel stay worth U$ 90 vs $ 380/night"
This was the only hotel with rooms available reasonably located near to our son's commencement ceremony. There are many Best Western hotels that I have stayed during my motorcyle trips around the USA in much better condition and appeal than this one. It would of been ok if it was located in the middle of nowhere but not in Brighton, 15 mins away from […] downtown Boston. It is a Road Side Motel in a City setting. Read moreGenuine Expedia guest review
"EZ access to BU , BC, Fenway via the Green B Line"
Manager Micheal was very accomodating and professional. Rest of staff was very welcoming and helpful. Hotel is 2 blocks from B Line. Very good restaurants right on same corner. Also ez walk to Beacon Street where there are several nice 'pubs' and restaurants. I gave room comfort a 3 because our room was situated on the upper floor adjacent to the A/c […] units with hummed all nite. Next time I will ask for a room in the back area on lower floor. Read moreGenuine Hotels.com guest review
"strong scent in the room"
This hotel met my expectations, but I had to request a room change due to the overpowering scent in the first room. I looked everywhere to find the source, and the only thing I could possibly attribute it to is a disc in the ceiling of the entry/kitchenette. The second room had a fainter but still intrusive scent. For this reason alone, I wouldn't stay […] here again. If you like, or don't mind strong perfumy odors, this motel is a good choice. I stayed in room 202, and it was very quiet. The beds were comfortable enough, and the room was clean. A decent value, considering Boston prices. Read moreGenuine Hotels.com guest review
"Comfortable 1 night stay"
Overall, this was a great hotel: friendly staff, very clean rooms, comfortable. We were visiting my brother who attends Boston College, and the location was very convenient for this, though not too convenient for getting into Boston. The only critique I can think of is that at the continental breakfast, there was not nearly enough seating for all of […] the guests that stayed to eat. People had to leave to sit on the steps outside. Fine in the nice weather we had, but not ideal! Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )