The manager and front desk ladies were very unpolite. They tried to charge movies that we did not order. The only person that were kind and helpful at the front desk were an asian american man.Genuine Hotels.com guest review
convenient ,slight parking problem due to location and guest volume .Genuine Hotels.com guest review
"Nice hotel close to comm ave and T. Close to bu bc"
Nice hotel close to comm ave and T. Close to bu and bcGenuine Expedia guest review
"close to Friend and City of Boston"
We had 2 different rooms for the two nights. The first one had a king size bed that disturbed our sleep...we felt every move our partner made. also, the toilet stopped up and a non-darkening shade let the early morning light shine on our faces. The second room was much better with 2 queen beds. The outside is in need of repair, especially the steps, […] sidewalks and paint job on the doors. Our door had large kick marks on it. It was very convenient to the train/subway...you can get on a train just a block away Read moreGenuine Hotels.com guest review
"Excellent hotel for all types of guests"
Beautiful gardens around the hotel, and excellent reception and breakfastGenuine Expedia guest review
"Small rooms close to Boston College"
Breakfast was not very good. Rooms small, however very close to the green line and Boston College. Whole Foods nearby.Genuine Expedia guest review
My kids and I go to Boston every April vacation. This was our first stay at the Best Western. The rooms were clean and updated and the staff was friendly and helpful. We were supposed to check out Friday morning of the lockdown after the bombings. The staff allowed us stay and held our room if we needed to spend another night. When the lockdown was […] lifted sometime after 6:00 pm, we decided to drive home to Maine. We were only charged for the movie we rented. I was surprised by this as I would have totally understood being charged for another night. I would definitely stay here again. On a lighter note, it is only one block from the T and very convenient to get into Boston. Read moreGenuine Hotels.com guest review
"Good choice if visiting local universities"
Great location if visiting Boston College and BU - right on the green line T between the two. Staff was friendly and let us leave our car there all day after we checked out. Room was small, but comfortable and clean.Genuine Expedia guest review
"It was ok."
It was ok. Had a problem with over billing and found customer service useless!Genuine Expedia guest review
I will not stay at this hotel ever again..Very overpriced for the condition of the room. Room was not very clean and had a smell to it. Curtains were dirty. It was my first and last time staying at that hotel. Location was horrible and had to walk across the parking lot to get ice.Genuine Hotels.com guest review
"good place to stay"
We thought the room we were getting wasn't going to have a microwave or mini fridge because we saw that somewhere online but when we got in there was a wet bar with sink, mini fridge & microwave so we were happily surprised. The cost was good for the room & the location. The room was clean & the bed was comfortable. Overall it was a good stay.Genuine Expedia guest review
"Freezing in Boston"
We arrived on a snowy night to the hotel which had not been plowed or steps shoveled. Totally understood as it was still snowing (8 in); however, it was not easy to walk. Upon check-in, we were given a room that we had to hike to (in the snow) with little directions. Nothing closer? It didn't seem as though the 'house was full'. In fact, the front desk […] assistant finally had to leave his post (begrudingly) to point to where we were to find our room. This is the second time staying here and the second time we froze in the room! Never staying there again even though the location is less than a mile from my son's apartment. Read moreGenuine Hotels.com guest review
The service was nice, but the surrounding noise was distracting. The upstairs guest was a heavy walker all throughout the night, and there was some sort of generator by the room that kept making noise as well. The bathroom window was dripping onto the sill from condensation.Genuine Hotels.com guest review
"Emergency Room for Hospital OR at St. Elzabeth's"
Location close to St. Elizabeth's Hospital, BUT, felt unsafe as a single parent staying alone in room, which has door to room directly on street like a motel 7Genuine Hotels.com guest review
"Complimentary parking and a lovely staff"
Excellent customer service. I especially appreciated the complimentary parking (most places in and within 15 miles of the Boston charge exorbitant amounts for parking). After checking out, I was allowed to leave my car in the hotel lot for the day (free of charge), so I could take the train into downtown Boston. (The hotel is conveniently located only […] a few blocks from the Washington St. train stop.) Read moreGenuine Expedia guest review
I had a reservation thru hotels.com and I could not check in until 9 pm because of a late arrival and inclement weather. There were only two rooms left by then and the one they gave me had a broken lock. When I called the front desk they told me "not to worry, it was a safe neighborhood!" I demanded to be moved and the only other room had no heat and […] it was 30 degrees out and snowing. After 20 minutes of waiting, the heat FINALLY kicked in. It was a terrible experience and I would NEVER stay there again. Read moreGenuine Hotels.com guest review
"Close to St.Elizabeth's Medical Center"
Free parking and breakfast a real plus. Room had everything you would need for any type of stay; microwave, fridge, iron and ironing board. Definitely a good value for the price.Genuine Hotels.com guest review
"not too far from Dana Farber"
It would have been fine except for the loud bunch that came in at 3:30 am next door to us, and continued to be loud and slamming there door repeatedly and hanging out on the balcony till 5:30 am. How rude.Genuine Hotels.com guest review
be prepared to climb stairs and hike up hills - its Boston!Genuine Expedia guest review
"Great location/ poor service"
Overall the stay was less than we would have expected the quality of service was poor. The facilities were not conducive to providing any restful atmosphere,therefore I would not recommend this hotel to anyone.Genuine Hotels.com guest review
My family visit was wonderful, accommdations were just fine. The food was very good.Genuine Hotels.com guest review
My stay was good,the only thing was that the rooms were suppose to be adjourning and they weren't.Genuine Hotels.com guest review
Good hotel (motel) Outside entrance to rooms. Needs new carpet. Convienent to metro and Washington Square.Genuine Hotels.com guest review
"A good place for sleep"
My husband and I were on a two night trip to visit friends in Boston. We liked that Best Western offered a complimentary breakfast and free self parking. The room was clean and satisfactory if deluxe is not top priority. The hotel is close to a T stop which worked out for us because we didn't want to drive the car into downtown Boston. It was only about […] a 25 minute trip to our destination. I recommend this hotel to anyone who just needs a place to sleep after a day of activity. Read moreGenuine Expedia guest review
"A great Choice and easy on the Budget"
We had a suite that was very comfortable and roomy. The hotel is convenient to the Green Line "T" I liked the location out of downtown but accessible. The staff were courteous and helpful. Parking (free) was no problem and there was free wireless and 2 big screen TV's in our suite and complementary breakfast. Don't get those things at some of the fancy […] downtown hotels! Read moreGenuine Expedia guest review
The hotel itself was okay, but the experience was great. The staff was wonderful about letting us check in early, and they were very understanding of having children. The hotel was a 2 minute walk to the T, and that was perfect for us. Great restaurants are nearby too.Genuine Hotels.com guest review
"Well connected to public transit"
The room was clean and noise free at night. The hotel is right next to a T station and made my commute to downtown very easy.Genuine Hotels.com guest review
I arrived very late at night and having treaveled all day i was wound up and found it difficult to sleep. There was a vibration that echoed thur the entire room coming thru the wall from the room behind mine. The following day i was extremely tired and wanted to return to my room to rest only to find that my room key would not work. I returned to the […] Front desk 3 times before someone acctually went to the room and found they also cousd not get the key to work. I finally gave them a phone number where I could be reached. I returned to the room about an hour later and no one had yet even attempted to fix my broken lock. I spent an additional 40 minutes sitting in the lobby before they fiannaly gave me a Hard key so that I could get in my room in time to dress before going out to dinner without getting the rest i needed after a unresstful night. needless to say i was extemely Unhappy. Read moreGenuine Expedia guest review
"Quiet and in a good location"
Free parking close to door to room, great variety at free breakfast, quiet, newly updated bathroom, helpful front desk staff, one block from lightrail train and Wholefoods. One pause, get good directions to find it.Genuine Hotels.com guest review
"Comfortable and clean convenience"
This was my first trip to Boston and I was a little apprehensive about any Boston hotel after reading some of the prior reviews. After my one week stay, visiting my Son who lives in Allston, I was perfectly happy with my choice. For Boston the rate was very reasonable. True, it's not smack in the middle of a tourist trap but with the green line a few […] hundred feet away, you can get to most attractions in a matter of minutes. I found the staff very friendly and helpful, and the in-room fridge and microwave were very handy after a long day of walking. The breakfast ends at 10am, much later than other places I've been so there was no feeling like I had to rush to get there on time. There were all the expected muffins, waffles, fruits and breads plus eggs and sausage.I also appreciated the choice of non-fat milk and an on-duty attendant who did a good job of keeping items stocked. I will definitely stay here again the next time I'm in Boston. Read moreGenuine Expedia guest review
The staff was rude. Not helpful at all. Came back to a room that wasn't cleaned. Complained about the toilet going off all night and no one came to fix it. Horrible experience here.Genuine Expedia guest review
The hotel was very good but quite expensive by my standards.Genuine Hotels.com guest review
"ok for one night"
reserved a double queen for my daughter and I, when we got there they had no doubles and they said they upgraded us to a suite with a king, she wasn't pleased with that, her and i were there to check out the Boston area colleges, room was fine for one night the breakfest in the am was ok. Not bad for one night, still price is high for the quality.Genuine Expedia guest review
"Small and Weak faucet water flow"
The faucet water flow was a very small and weak stream, shower was a little better..Genuine Expedia guest review
I chose this hotel because it is close to Fenway Park. The hotel staff were very friendly and helpful. The room was very clean. Free wifi in the rooms was definitely a plus. No shopping close by. The rates are a bit expensive; however, overall I was pleased with my stay.Genuine Hotels.com guest review
"Nice if you don't want to be in the center of town"
Hotel was near the green t line, that was having work done on it, shuttle buses were running, and had really no problems. No nearby stores to get a soda or snacks. there is a (24hr) 711 nearby, but you have to drive.tHE OTHER 711 A FEW BLOCKS AWAY CLOSED EARLY ON sUNDAY EVENING.Nice place if you don't want to be in the center of the action. In a quiet […] neighborhood although the university and bostons college are nearby. No "noisy" college students that you typically find. Read moreGenuine Expedia guest review
"Fine, but nothing better"
This is a fine hotel in Brighton. It is a little difficult to find off of Commonwealth, especially in the dark. The room was a little shabby but perfectly fine. I wouldn't bring a family there, but for a short business stay it was fine.Genuine Expedia guest review
clean room, free breakfast + free parking, close to subway stationGenuine Expedia guest review
"Just what we were looking for."
So easy to get downtown by train. Saved over $150.00 by using hotels.com and finding this gem. No need to stay downtown and pay extra for everything. This place has free parking and free breakfast. Very satisfied.Genuine Hotels.com guest review
It was funGenuine Hotels.com guest review
"very accessible to public transportation. Quiet..."
Comfortable. Friendly staffingGenuine Hotels.com guest review
"Best western stay"
It was a nice place to stay in with affordable rates. Though it is not a top star hotel, it is ok. Pleased with room comfort and d complimentary breakfastGenuine Expedia guest review
"nice quiet location"
it was close to the hospital. And the breakfast was very nice. Nice young lady at the desk.Genuine Hotels.com guest review
"Not the Ritz but convenient and reasonably priced"
The hotel is a little "tired" but has all the conveniences you need and is about half the price of a Boston hotel if you include the free parking. If you are a runner or walker there is a beautiful path around the reservoir about 5 minutes away by car. The MBTA is close by and has a direct line to the center of Boston on the Boston College trolley. […] It takes about 25 minutes. Read moreGenuine Hotels.com guest review
"Close to subway stop and local eats"
Our accommodation was nice. Cement laying/black top covering made it rather difficult to get into and out of parking area/ even walking with luggage.Genuine Hotels.com guest review
Great place for a night or 2. Convenient to T and quiet location bordering very nice Brookline neighborhoodGenuine Hotels.com guest review
Great location..clean, comfortable room with free parking.Genuine Hotels.com guest review
"not worth the price"
it was a non-smoking room but I could smell cigarette smoke, possibly next door in an adjacent room? The rug needed vacuming, small stones all around the door area. The bath tub soap shelf had broken off and was poorly caulked back on or patched. Over all not a bad room, but priced similar to higher end stays without the ammenities and cleanliness.Genuine Expedia guest review
Response by Best Western University Hotel-Boston/Brighton Thank you for taking the time to write a review of the Best Western Terrace Inn Boston. We are sorry to hear about the smoking odors and other problems with the room. Boston does not permit smoking in hotels and we strictly enforce this law. Did you let the front desk know about this? Also, we are now in the process of upgrading the hotel - new carpeting, bedding, paint and more. Again, we apologize for the inconvenience, as we take pride in our hotel and value your input.
"Motel on a ski jump"
A motel on an incredibly steep hill. Broken down double bed (paid for a queen)Genuine Expedia guest review
Response by Best Western University Hotel-Boston/Brighton Thank you for writing a review of the hotel. I am sorry that the property did not meet your expectations, as we are located on a hill. Did you contact the front desk about the bed? We are not aware of any broken beds and would love to fix this. I hope that you took advantage of the free parking and continental breakfast! Again, we apologize for any inconveniences.
"Best hotel ever"
I stayed there last week. It was the best hotel experience I've every had. Very convienient location and people at the front desk are very friendly and helpful. Free parking, breakfast included...Bed and pillows are very confortable.Genuine Hotels.com guest review
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