If you require a visa to enter the country, your hotel may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the hotel via the contact details included on your booking confirmation. The hotel may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the hotel and yourself.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
Rollaway beds are available for an additional charge
Breakfast is offered for an extra charge of KZT 8960 per person (approximately)
Babysitting/childcare is available for an extra charge
Airport shuttle service is offered for an extra charge of KZT 7900 per person (roundtrip)
High-speed Internet access (wired) is available in guestrooms for KZT 3360 per 24-hour period (rates may vary)
High-speed Internet access (wired) is available in public areas for KZT 3360 per 24-hour period (rates may vary)
Train station pick-up service is offered for an extra charge
Casino shuttle, shopping center shuttle, ski shuttle, and theme park shuttle service is offered for an extra charge
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.