"Not what we have come to expect from Novotel."
08/18/14 Barbara A Venice, Italy
Unhelpful and disinterested staff, bad service and the room not up to standard. Lights not working, beds not made up, staff at Reception just shrugged and said " Don't know" when I asked about a local tourist attraction.
"Dirty, unfriendly, hot!!!"
08/02/14 Maaike B Ternat
The title of this review speaks for itself: the hotel is small, old, dirty and the staff is not courteous at all! Only at the reception they know what courteousness is: they greeted us and the kids got a welcome present. I have never been at a place where I can sit on a terrace for six hours and a half (waiting with the two children until my husband came back from a business meeting in the neighbourhood) without seeing one single person to ask me if I wanted to drink something. The hotel was staffless for six hours and a half. Unseen! When eventually the other guests arrived, and they could manage to get a drink, I had to wave insanely to get the attention of the waiter... He never learned how to smile apparently... The pool where the children played in was filthy, full of ants and other bugs in the pool's shower. The playground was small but ok fortunately. The garden was not well kept, the grass was very high... At night we were not able to sleep because it was 28 degrees outside and there was no airconditioning in the hotel! A Novotel without airco!?! That's just crazy! Further we could,hear people talk through the badly isolated walls... The carpet in the room was just disgusting: long black hairs everywhere and dirty spots all around the place. This hotel needs new furniture in the rooms! Then breakfast...: a hair in the scrambled eggs of my son and after that the poor guy had some cereals with milk that was gone sour! The worst thing of all is that we paid about 170 euros for one night stay! 30 euros all in should be the maximum for this hotel! Worth of 1 star, nothing more. Worst stay ever!
07/29/14 carla H
averge hotel, friendly staff but relly bad food!!!! the menu enfant is not good; we have some pasta also not good, and the wine is very average. Location is near the highway. the room for two aldalts and two children was not very big. Parking hotel is good.
07/03/14 MikeP1001949 Northampton, United Kingdom
This hotel is awful! When we checked in we were told that the windows would not open and that there was no control for the air con. My wife's dinner was cold and when she got her replacement I had finished my main course. How do you work out the various options for breakfast? Not an experience I care to repeat, I shall avoid accor hotels from now on
"Holiday 2014 - Stopover"
06/17/14 Lizzie S Colchester, United Kingdom
2 night stopover to Italy. Service good, Food excellent. Unfortunately for Novotel this hotel is now looking rather tired and probably needs some refurbrishment. That said it was clean and functional and met our expectations. Location great for visiting local atractions. Great overnight stopover if travelling further south. Right on Swiss border. Coach party in and rather noisy up until 1130 but otherwise very quiet and good nights rest.
"Ok, but outside town"
05/31/14 Tigerwoods100 Netherlands
Stayed for overnighter. Hotel is 12 minutes out of town, nothing to do in the area. Booked a superior room, as they said it was really better than the standard ones, € 136 ex breakfast, not cheap. Bed was ok, blankets we too hot, very thick as were the pillows not too comfortable, but it depends what you like i guess. Good shower, small tv. You might want to drive into town to find a better option.
"Average good hotel."
04/22/14 FM_arg Buenos Aires, Argentina
Location is good, close to the highway. You have a 10 minute drive downtown. Rooms were ok, not big. I would recommend the hotel for a short stay. Good parking lot in the front of the hotel, which is closed at night.
"Novotel as expected"
01/21/14 Paul_Reinier Rotterdam, The Netherlands
Hotel is experience is great, very friendly staff. Would certainly stay here here again. Halfboard option is not worth the price. Dinner was great, Everything tasted excellent. Breakfast in potential could be great, but dont freeeze the eggs and serve them chillen :(.
12/26/13 JinksBelgium Bordeaux
hotel is close to the highway has ample free parking and is a nice hotel. The rooms are on two floors with no lift which is a bit frustrating. the staff were friendly and welcoming and were kind when we asked for a late checkout. this is more of a business hotel than anything else but it does have a pool and is only 30 minutes to basel
"Not really what I would expect for a Novotel"
09/16/13 teeathome midlands
This was a repeat visit for us and it is a very convenient stopover, distance wise. We were tired and hungry so looked forward to a nice meal. The food was good and the waiter was doing his best but he was the only working the floor by the looks of it so we had long waits in between and we gave up trying to get a drink at the bar, no one appeared. We have stayed at every level of this groups hotels and the Novotel used to be a little more upmarket to an Ibis so we were a little shocked to see a paper cup provided for coffee in place of the usual china one. The pillows on the bed had also seen better days. I think we will be looking for another stop over hotel in the future.
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