"NO HOT WATER and they didn't care"
09/01/14 westroyals Castiglione Della Valle
We arrived after a long drive. Hotel was quite and the check-in was slow, lack of staff. Got to our room as was as expected as have stay here before Got in the shower, no hot water. Went to reception and complained , they said it would be fixed in a hour. Surprise, surprise it wasn't and complained again. Still not fixed. We decided to go out and eat and told them this and they said it would be fixed. Got back 2 hours later and still not fixed. I said that I wanted a refund and was told that the hotel manager was not on duty and only that person could authorise this. What I can't believe that a no point were we offered another room we were basically ignored. Tired and fed up, cleaned my teeth and went to bed. As we were leaving very early the next morning (5 am) there was nobody there who could give us a refund. I will be contacting the chain this week to further my claim for a full refund WILL NEVER BE STAY HERE AGAIN
"Would not pre-book a meal-inclusive option again"
09/01/14 Mysteriousmeateater London, United Kingdom
When I booked, I was offered a price that included a meal, which I chose as there is nowhere to eat nearby. I had a terrible time getting the staff to understand this - they called a supervisor - she understood - but they STILL tried to charge me again. And weren't hugely apologetic about it. No pillows for the kids in the room. Air-conditioning didn't work. Not a great night.
"Dirty, unfriendly, hot!!!"
08/02/14 Maaike B Ternat
The title of this review speaks for itself: the hotel is small, old, dirty and the staff is not courteous at all! Only at the reception they know what courteousness is: they greeted us and the kids got a welcome present. I have never been at a place where I can sit on a terrace for six hours and a half (waiting with the two children until my husband came back from a business meeting in the neighbourhood) without seeing one single person to ask me if I wanted to drink something. The hotel was staffless for six hours and a half. Unseen! When eventually the other guests arrived, and they could manage to get a drink, I had to wave insanely to get the attention of the waiter... He never learned how to smile apparently... The pool where the children played in was filthy, full of ants and other bugs in the pool's shower. The playground was small but ok fortunately. The garden was not well kept, the grass was very high... At night we were not able to sleep because it was 28 degrees outside and there was no airconditioning in the hotel! A Novotel without airco!?! That's just crazy! Further we could,hear people talk through the badly isolated walls... The carpet in the room was just disgusting: long black hairs everywhere and dirty spots all around the place. This hotel needs new furniture in the rooms! Then breakfast...: a hair in the scrambled eggs of my son and after that the poor guy had some cereals with milk that was gone sour! The worst thing of all is that we paid about 170 euros for one night stay! 30 euros all in should be the maximum for this hotel! Worth of 1 star, nothing more. Worst stay ever!
07/29/14 carla H
averge hotel, friendly staff but relly bad food!!!! the menu enfant is not good; we have some pasta also not good, and the wine is very average. Location is near the highway. the room for two aldalts and two children was not very big. Parking hotel is good.
07/03/14 MikeP1001949 Northampton, United Kingdom
This hotel is awful! When we checked in we were told that the windows would not open and that there was no control for the air con. My wife's dinner was cold and when she got her replacement I had finished my main course. How do you work out the various options for breakfast? Not an experience I care to repeat, I shall avoid accor hotels from now on
"Holiday 2014 - Stopover"
06/17/14 Lizzie S Colchester, United Kingdom
2 night stopover to Italy. Service good, Food excellent. Unfortunately for Novotel this hotel is now looking rather tired and probably needs some refurbrishment. That said it was clean and functional and met our expectations. Location great for visiting local atractions. Great overnight stopover if travelling further south. Right on Swiss border. Coach party in and rather noisy up until 1130 but otherwise very quiet and good nights rest.
"Ok, but outside town"
05/31/14 Tigerwoods100 Netherlands
Stayed for overnighter. Hotel is 12 minutes out of town, nothing to do in the area. Booked a superior room, as they said it was really better than the standard ones, € 136 ex breakfast, not cheap. Bed was ok, blankets we too hot, very thick as were the pillows not too comfortable, but it depends what you like i guess. Good shower, small tv. You might want to drive into town to find a better option.
"Average good hotel."
04/22/14 Cafetin_BsAs Buenos Aires, Argentina
Location is good, close to the highway. You have a 10 minute drive downtown. Rooms were ok, not big. I would recommend the hotel for a short stay. Good parking lot in the front of the hotel, which is closed at night.
"Novotel as expected"
01/21/14 Paul_Reinier Rotterdam, The Netherlands
Hotel is experience is great, very friendly staff. Would certainly stay here here again. Halfboard option is not worth the price. Dinner was great, Everything tasted excellent. Breakfast in potential could be great, but dont freeeze the eggs and serve them chillen :(.
12/26/13 JinksBelgium Bordeaux
hotel is close to the highway has ample free parking and is a nice hotel. The rooms are on two floors with no lift which is a bit frustrating. the staff were friendly and welcoming and were kind when we asked for a late checkout. this is more of a business hotel than anything else but it does have a pool and is only 30 minutes to basel
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