The only problem was that we had to walk outside to get to the indoor pool. Since it was summer, that wasn't a problem. But if the temperature were a little cooler, it would have been a problem. Otherwise, it was a pleasant stay.Genuine Expedia guest review
This place was much better than expected. The room was in very good repair, clean, and comfortable. The staff was very pleasant and helpful (they even changed a bed type mix up at no charge) and the breakfast was much more extensive than I expected. I'd definitely stay there again, and would recommend.Genuine Hotels.com guest review
"Clean, comfortable and Quiet"
My stay at Quality Inn & Suites Northampton was to help my daughter prepare to move into Northampton. My room was on the second floor; and I was delighted to learn that I could be comfortable in a quiet, clean and convenient hotel for a very reasonable price. The staff was very accommodating and the included breakfast was perfect. My stat at Quality […] Inn & Suites was exactly what I needed. Read moreGenuine Hotels.com guest review
"A great last minute option"
Booked this room at the last minute. It was pricier than I would have wanted but for last minute in Northampton, I really can't complain. The room was clean, spacious and much better than one might expect for a motel. I was especially impressed with the granite countergtops in the room and in the waiting room/breakfast area. Staff were very pleasant […] and helpful. They provided a breakfast buffet complete with eggs, fruit and pastry. Best of all, very convenient to downtown Northampton. I'd prefer a local B&B but if these aren't available, Quality Inn & Suites will take good care of you! Read moreGenuine Expedia guest review
"Very good option"
I was very happy and pleasantly surprised with this hotel! It has been renovated and I really liked the rooms - beds were incredibly comfortable pillow-top/equivalent, great quality sheets, granite or sufficiently faux countertops. Good breakfast, great service. Great value! Will stay again!Genuine Hotels.com guest review
Great hospitality... We will book again!!Genuine Hotels.com guest review
More like a motel , doors facing street, check in was fast and uneventful, room was clean , exterior painting was in progress, the hotel is jaded and without frills, however if your looking for a place thats clean this fits the bill.Genuine Hotels.com guest review
I turned the light on in the bathroom, the paper board material came out of the fan to the floor. I believe there is a mouse up there!! AH!! The air condition was not very good, not enough cool!! My friends hate the pillows, not support and we have stiff necks in the morning. Ah!! The room is 221. The shower is great for tall person. Love it and breakfast […] is great, too. Read moreGenuine Hotels.com guest review
"Budget friendly and convenient location"
This hotel has been updated since it was a Day's Inn. Room was clean and had everything we wanted, including microwave and mini-fridge. Hotel has a pool and continental breakfast. The location is convenient both to the highway and downtown Northampton. Can't beat the price for all of this.Genuine Hotels.com guest review
Had transportation issues and ending up booking the room about 15 minutes before I arrived. Staff were all very friendly and willing to hold bags for the afternoon, after we checked out. (A friend and I were attending commencement activities at Smith). Free breakfast was a nice surprise. I am not sure if I will return, since the location looks a little […] motel-ish, but it was a welcome rest that night. Read moreGenuine Hotels.com guest review
Response by Quality Inn & Suites Northampton Thank you for taking the time to review our hotel. I am happy to hear you received great service and a good nights sleep. I do hope that the you will stay again, we are working on exterior design enhancement and hope to have them in place soon. Sincerely, Shane McGuire General Manager
the room was surface clean, but this hotel probably needs to be gutted and refitted in order to be really clean. the pool was murky and not inviting. it was a convenient location (reasonable walk to downtown through mostly residential neighborhood) and the staff is friendly and helpful. typical low-budget, highway exit type hotel.Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton Thank you for reviewing our hotel. I am sorry that we were unable to exceed your expectations. We encourage every guest to notify us immediately if you are not satisfied. We do have housekeepers on call 24 hours a day to help ensure a positive experience for our guests. I do hope you will stay with us again. Sincerely, Shane McGuire General Manager
"Nice hotel close to downtown."
The wife and I took a day trip to Northampton and decided to stay overnight at this hotel. It's a 10 minute walk to downtown and is very easy to get to off of nearby major routes. The room was clean and had cable, a coffee machine, and plenty of space. It did have a slightly funny smell, but it wasn't too much of a bother. The breakfast buffet in the […] morning was good. There were several types of cereal, hard boiled eggs, a waffle maker, juice, fruit, pastries, assorted breads, and eggs and sausage. Most of it was not the freshest, but they had a big spread. While we were there they ran out of sausage and egg patties and didn't replenish them. The fruit was a little sad as well. The staff was very friendly and helpful. We received a courtesy call about a half hour after check-in to make sure we had everything we needed. They let us keep our car parked in the lot for the afternoon after we checked out while we walked downtown. Overall, it was a pleasant stay. I would recommend this hotel for a day or two, but probably not longer than that. Read moreGenuine Expedia guest review
Response by Quality Inn & Suites Northampton Thank you for reviewing our hotel. I have shared your experience with our desk agents and the breakfast attendants. I hope your next still will be much improved. Sincerely, Shane McGuire General Manager
Old motel style layout, room musty smelling, otherwise OK.Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton Thank you for taking the time to review our hotel. I am sorry that we were unable to exceed your expectations. I have reviewed your comments with our housekeeping manager to ensure a better experience for our future guests. I do hope you will stay with us in the future, we would like to opportunity to provide you with a better experience. Sincerely, Shane McGuire General Manager
"A bit disappointed"
After a long flight to Northampton, I was met by a and an untidy room. I had to switch to a clean room downstairs but the issue was resolved very quickly. Wi-fi quality is terrible, albeit non-existent. Good news: breakfast is good! The daytime receptionist was very kind, nighttime not so much, but both were helpful. All in all, I think Northampton […] is a great town and the location of the hotel is good! Read moreGenuine Hotels.com guest review
"Close to Main st"
Convenient to Main Street Northampton - walking distance to restaurants. Internet did not work in rooms. Noisy due to people partying in the weekend. Would not stay here again.Genuine Hotels.com guest review
Perfect for what we needed. Clean room, comfortable beds. Didn't need it this time but good to know there was a fridge and microwave in the room. Would definitely stay again. Staff was very welcoming and helpful.Genuine Hotels.com guest review
"Decent family Value"
Very attentive and polite front desk staff. Breakfast was standard but substantial - tables were clean, coffee was hot, and atmosphere was pleasant. Decent family value.Genuine Expedia guest review
we were only in Northampton for an overnight, and the Quality Inn provided perfectly adequate accommodations at a reasonable price.Genuine Hotels.com guest review
"great motel, even with snow"
The staff was very friendly and the breakfast buffet was super, especially the belgium waffles. We enjoyed our stay and will return. I recommend to anyone who needs to stay in the Northampton Mass area. We even got to watch the bulldozer and dump truck remove the snow piles from the parking lot.Genuine Expedia guest review
"Good place to stay for the price"
A good place to stay on the way north or south in New EnglandGenuine Expedia guest review
"Great staff, good breakfast!"
While the hotel itself is old, it was very clean. The women at the desk were very friendly and helpful. My daughter and I thought the breakfast was very good and it's offered in a cosy room with a fire, most welcome on a cold day. I would definitely stay there again.Genuine Hotels.com guest review
I had an excellent experience at the Quality Inn. It was clean, quiet, and the breakfast was amazing! I would definitely stay here again and/or recommend it to a friend.Genuine Expedia guest review
We hardly had time to appreciate the efficiency or the charm of this getaway lodge. It was centrally located and we had lots to see and appreciate in the vicinity, so our stay was brief in actual time spent on the premises. But we really did not want for anything, so that we were not dissatisfied in the least says much. We would be glad to come bac […] k. Read moreGenuine Expedia guest review
"Adequate but expensive"
Given the cost of the hotel, the hotel should not be so dingy. The room was clean and sheets comfortable but had a funny smell which I put down to using the cheapest of the cheap cleaning supplies. Some past comments said the smell was musty, I really think it is cheap cleaning supplies. the hotel was convenient to our event and served its purpose and […] if it was less expensive I would have been more satisfied. Read moreGenuine Hotels.com guest review
I decided to stay here because I was visiting my daughter at Smith and although no frills, it would be cheap and clean. We went to a concert and got back late--hadn't looked at the room ahead of time. When we went to open our room my daughter put the card in and the door just pushed open. Turned out it didn't lock other than from the inside. The room […] smelled really bad--like cigarettes (it was non-smoking) and cleaning products. She wanted me to go get another room but it was late and I was tired and didn't want to go through the hassle. As I was getting ready for bed, I noticed what I thought was a sock on the floor. Turned out to be a used pair of men's underwear! I'm not kidding. I didn't sleep all night because I had visions of bugs in my bed. The next day I went and complained and they promptly gave me a new room for the next night--which new room was fine, but wouldn't you think they should have done more? Like give me the one night for free or something? Nope. I will never, ever, ever stay there again. Read moreGenuine Expedia guest review
"Great value for money in Northampton,"
Excellent value for money. Also, we llked the fact that breakfast was provided, and, best of all for our purposes, was within walking distance of downtown Northampton.Genuine Expedia guest review
Thin walls, lots of noise. Hard to sleep. Room was not ready when we checked in at 3pm. Musty horsey smell in the room !!! very disappointed!!!Genuine Expedia guest review
"Great hotel for little money"
The location is perfect for anyone visiting Northampton who wants a comfortable bed and a clean room without a lot of unnecessary extras.Genuine Expedia guest review
"Great service and hotel for the reasonable price."
We were greeted in a most friendly and helpful manner. Our rooms were as advertised . The breakfast was nicely presented and had quite a nice variety of foods. All in all a very good experience we would definitely stay there again.Genuine Expedia guest review
"What a Dump!"
Hotel very outdated, Room smelled like it wasn't cleaned since the 60's. Old bed spreads from the 70's. Mold in bathrom shower. They should be embrassed to run a so called hotel like this. Breakfast was a joke, at 7:00 most of the hot food was gone, the breakfast is a joke! Don't stay here it is disgusting!Genuine Hotels.com guest review
"Close to 5 college consortium campuses"
Used as a base of operations for moving my daughter cross country and into UMass Amherst. V. Nice staff, breakfast adequate. Obviously an older facility, updated somewhat. Room had a slightly musty smell. Comfortable bed. Much cheaper than hotels serving UMass in Amherst, but only about a 15 minute drive from that campus. Close to freeway, but couldn't […] hear any freeway noise. May use again. Read moreGenuine Hotels.com guest review
"Good location - poor condition"
The room smelled musty and the bathrooms was COVERED in black mold. I am glad we only had to stay there one night. I will not return until that hotel has been thoroughly cleaned and all mold is removed. However, I will say that the front desk attendant was quite nice during check in.Genuine Hotels.com guest review
WE KNOW THE HOTEL AND THE AREA WE USED NO SPECIAL SERVICES AND STAYED JUST OVERNIGHT SO WE CANNOT GIVE YOU A REAL COMPREHENSIVE REVIEW. THANKS FOR MAKING IT EASY TO RESERVE THE HOTEL. IDO NOT KNOW WHETHER IT WAS LESS COSTLY BY ARRANGING IT THRU YOU. THANKS AGAIN GKJGenuine Hotels.com guest review
I stay here whenever I come out to Northampton, affordable, great staff, clean, and efficient. Never a let downGenuine Hotels.com guest review
"close to downtown Northampton"
Friendly staff, clean rooms, and clean, well-organized, plentiful breakfast buffet. Wonderful!Genuine Hotels.com guest review
Great room and place for the price. Would stay there again or recommend it to a friend.Genuine Hotels.com guest review
"it was not in the best of neighborhoods"
It could of been better the rooms weren't that cleanGenuine Hotels.com guest review
Our room was not made up the second day and we had to fetch fresh towelsGenuine Hotels.com guest review
Very nice; great service; but for the price, the buffet breakfast should have been better.Genuine Hotels.com guest review
"Convenient location to several area colleges"
The staff was great and the cookies were tasty, but the room smelled very musty. We were in the old, motel part.Genuine Hotels.com guest review
"Daughters Graduation close to U.MASS. 2 day event"
Arrived late Friday evening After a lonng day.We were greeted warmly &effortlessly checked in. After a restful nights sleep & a warm & tasty breakfast ,I enjoyed the pool for a swim. Then we took a ride to the tower on Mt. Tom &enjoyed the view.Genuine Hotels.com guest review
from the manager (I think?) on duty when I checked in, to the manager (I think) in the morning, to the ladies behind the desk, service and courtesy were outstanding (managers, especially!) Had a wonderful stay, and will stay again.Genuine Hotels.com guest review
"walking distance to downtown northampton"
pleasantly surprised w/ the hotel & surroundingsGenuine Hotels.com guest review
"Ok place to stay"
Broken ice machine never got fixed. Breakfast fair though waffles were goodGenuine Hotels.com guest review
The motel section of this hotel is old, dreary and reeks like stale cigarette smoke. The "spa pool" indicated on the description and in the photo no longer exists. According to the front desk clerk, "it was filled in two years ago." Another guest we met at the pool was also disappointed to find that the spa pool no longer existed. We had to walk across […] the parking lot to the pool. With small children, this was inconvenient, especially in mid-February. I would not recommend this hotel. Read moreGenuine Hotels.com guest review
"Perfectly adequate and a good deal for the price."
The adage of getting what you can or are willing to pay for is valid here. It's a good location as it's walkable to the center of town and great dining. Super friendly front desk staff who seem genuinely happy to welcome you to the property. Bed was big and comfie. I'm normally a 4-5 star hotel guest so I'm used to a different standard of attention […] to detail and extras but everything here was perfectly adequate. We basically just needed a conveniently located and inexpensive place to sleep and shower for one night. The noise made by the heater was a little hard to get used to but it's not a deal-breaker for the price. Read moreGenuine Expedia guest review
"Satisfactory hotel with nice pool"
Good bedding, nice warm pool, friendly staff, adequate breakfast - just the thing for a quick trip to Northhampton. A bit far from the center of town if on foot - but easy distance with a car, and great price.Genuine Hotels.com guest review
"Great location for the price"
We could have spent twice as much for a location in the middle of Northampton, but we didn't want to. This location was fine....walking distance from Northampton. We used the pool and had it all to ourselves. The breakfast was fine. No complaints.Genuine Hotels.com guest review
"Worst Hotel I have stayed in"
When checking out after one night I asked to see the manager about the cleanlyness of the bathroom. Call back tomorrow the young girl told me as the manager was not there on a Sunday. Over the last month i have 8 calls in to the manager, leaving my phone number. No response at all. The bathroom had black mold in the shower and hair stuck to the door. […] Shower curtain had mold stains where it was washed. Stains on front room curtains. Never again will I stay there or book a room in another Quality Inn. Read moreGenuine Hotels.com guest review
"Ok for a one night stay"
We were going to a wedding and needed a place to sleep for one nights. It was an a setting that was pretty grim...overlooking a parking lot and bowling alley. The area was isolated but we drove through the town of Northamptom and it was fine.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )