All hotels in Northampton, Massachusetts, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here117 Conz St, Northampton, MA, 01060, United States of America, ‏‎855-239-9223
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3.6 / 5Good

Score breakdown (from 156 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    4.0
  • Comfort
    3.8
  • Condition
    3.5
  • Neighborhood
    3.8
5.0 / 5Outstanding
"Plush Sleepover in Downtown Noho"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We decided to stay there for the indoor swimming & the location. It was much nicer than I had remembered as I had previously stayed there several years before for my daughters birthday, specifically for the indoor swimming because its during the cold part of spring!! The king sized bed was so comfortable, the pillows were so nice & fluffy and the bedding was was soft on my skin, I loved that! Not only that but we got to rent a movie to watch and it was 'Frozen', which wasn't in theaters anymore but not quite yet on dvd. So that was pretty awesome because in the morning time we had one of the best continental breakfasts we have ever had!! It even had bacon & eggs!!! Waffles, cereals, both hot & cold, muffins, danishes, you name it it was there. We were so happy with our stay that we plan to come spend the night again next month, again, for my daughters birthday! We were there this time as a last minute 2 year anniversary get away. It was definately our favorite anniversary! Our first one wasn't even as fun as our second one! =)
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2014
Sean & Lonii
US
3.0 / 5Good
"It's close to northampton center. pretty mediocre,"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
it was fine. there was a problem with the door locks that couldn't be quickly resolved (the key card machine was broken). 1 quick night, it's fine. price was ok but not great
Genuine Hotels.com guest review
1 night trip Mar 1, 2014
Jack
US
4.0 / 5Excellent
"The staff was very accommodating. Lots of parking."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was great from the minute we arrived, I was very impressed by the amount of parking and the breakfast.
Genuine Expedia guest review
Other trip Feb 17, 2014
Gabrielle
US
3.0 / 5Good
"About a mile from downtown Northampton"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Shower head was weak and could only cover half your body at a time. Breakfast was decent.
Genuine Hotels.com guest review
1 night trip Feb 8, 2014
A Traveler
US
2.0 / 5Fair
"Great room, could have been a better stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    4.0
It was decent. The location is convenient for Main Street, Northampton. The room was clean and tidy, but you could see many places where sloppy maintenance had been performed. The whole family were woken in the early hours by a fire alarm caused by a leak in the sprinkler compressor. The pool was closed because of someone being sick.. It would have been nice if some form of compensation had been offered, but it wasn't. Manager could have dealt with the whole situation with grace, but she was just rude. Sometimes things can be overlooked if staff are empathetic.
Genuine Hotels.com guest review
1 night trip Jan 25, 2014
A Traveler
US
3.0 / 5Good
"Good Value"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This is a clean, basic motel for a good price. Clean breasfast area too.
Genuine Expedia guest review
Other trip Jan 20, 2014
Mike
US
5.0 / 5Outstanding
"A Port in a Storm"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
On a rainy/sleety day having driven from Vermont to Northampton being able to get a room at the Quality Inn was a relief. We were so pleasantly surprised by the size of the room and bathroom, and that there was an extra sink in the room! All sinks were white Corian and beautifully wide and clean. The was a big desk, big chair, and an easy chair with ottoman in the room. The bed was heavenly with a light down comforter! Service on a heating noise and a non-functional coffee maker was IMMEDIATE! Breakfast was ample and the restaurant was so bright and clean. Wonderful place - such a haven.
Genuine Expedia guest review
Other trip Jan 13, 2014
Ellin
US
4.0 / 5Excellent
"Great pool"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice room, friendly staff and excellent pool. It was extremely cold outside, so chance to swim in a clean, heated pool was wonderful. Heater in room failed, but maintenance person switched it out for us in a flash.
Genuine Expedia guest review
Other trip Jan 1, 2014
margaret
US
4.0 / 5Excellent
"There was room in the Inn."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is our third stay at this Inn. We stayed here Xmas Eve. A warm room awaited us and a Christmas surprise of chocolates. Very kind people. Lovely breakfast space. Location ideal for us when visiting family.
Genuine Hotels.com guest review
1 night trip Dec 24, 2013
Liz
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
We weren't able to adjust the temperature in the room to a comfortable level - even with the heat shut off it stayed uncomfortably warm & dry in the room.
Genuine Hotels.com guest review
1 night trip Dec 26, 2013
A Traveler
US
5.0 / 5Outstanding
"PLEASED"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
PLEASED
Genuine Hotels.com guest review
1 night trip Dec 25, 2013
anonymous
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a great place to stay for the cost . was cheaper than other hotels in the area about a half mile form the center of Northampton ma. greeted well, room very clean, breakfast bar was stock very well. over all great place to stay highly recommended.
Genuine Hotels.com guest review
1 night trip Nov 30, 2013
roger k
US
4.0 / 5Excellent
"Convenient but a little worn"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
This motel has been around for a long time and, in some areas, it shows. On the other hand, the fitness facility and pool in the new part of the building are a big addition, and the lobby and breakfast room are also nicely updated. We were surprised that the leaves that had blown into the corridors and onto the balcony that led to our room were not removed for the whole time we were there (5 days). The servicing of our room itself was, in contrast, perfect.
Genuine Hotels.com guest review
5 night family trip Nov 25, 2013
PB
US
4.0 / 5Excellent
"Perfectly nice stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
My boyfriend and I were in town to see a show at the Calvin Theatre. It's a 5-10 minute walk to downtown in a relatively quiet neighborhood. This is a motel, but it's kept up well and rooms were surprisingly large and clean. The price was perfect and I would gladly stay here again.
Genuine Hotels.com guest review
1 night trip Nov 17, 2013
Karina
US
4.0 / 5Excellent
"Would Stay again."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Stayed here because it was closest and affordable Inn to the Calvin Theater. Was right off the highway and an easy walk down to the theater. Says it was a mile but took less than 10 minutes to walk to downtown. The neighborhood is a little sketchy at night, lots of bars and dark alleyways. Room was clean. Light flickered after it was shut off all night. Fan on AC heater unit not loud enough. Overall I was happy with the stay.
Genuine Hotels.com guest review
1 night trip Nov 17, 2013
John
US
3.0 / 5Good
"Good value, good location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    2.0
A fine hotel. Can't beat the location and the prices are very reasonable. Nothing fancy, basic amenities. Would recommend for an overnight trip.
Genuine Hotels.com guest review
1 night trip Nov 16, 2013
A Traveler
US
5.0 / 5Outstanding
"Better than expected."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean comfortable room in convenient location.
Genuine Expedia guest review
Other trip Nov 17, 2013
Marc
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Check in and check out were quick and easy. Rooms were as stated. Water in shower was cold and after running it for 10 minutes it only got luke warm
Genuine Hotels.com guest review
1 night trip Nov 9, 2013
A Traveler
US
1.0 / 5Poor
"Rooms smelled like smoke."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Our first room smelled like smoke even though it was a non-smoking room. The room also had a musty/moldy odor. We did switch to a new room which was a slight improvement. I would not recommend this hotel to anyone.
Genuine Expedia guest review
Other trip Oct 7, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stayed 2 nights in a row and were very pleased with everything . We then booked an additional night later in the week. That room smelled of stale smoke and the thermostat was on overheat. It took the night to cool the room. The sink was also slow to drain.Breakfast space is wonderful. Adequate eats available. Dunkin donuts across the street , if you need more.
Genuine Hotels.com guest review
2 night trip Sep 23, 2013
Liz
US
2.0 / 5Fair
"Stay somewhere else"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Smelly and noisy. It was clean. Old fashioned entry into rooms from parking lot. Some people decided to party at 2 AM on a Wed nite in the parking lot. This place is inexpensive. However, usually you get what you pay for!
Genuine Expedia guest review
Other trip Sep 26, 2013
christine
US
2.0 / 5Fair
"Too many things not working"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Too many things were not working in the motel room. Expedia descriptions are not clear that this is a Motel and all double bed rooms are on 2nd fl no elevator. While the desk clerk upgraded us at no charge to a queen room because we asked for a first floor room, the first thing that went wrong was they put us in a room that had already been given to someone else. We had just unpacked the car and had to move everything. Which was fine because the room smelled. New room sink didn't drain, tub didn't drain and both needed a plumber to fix the second day there. Toilet often continued to run after flushing. There were two outlets to plug in refrigerator, coffee pot, microwave oven and hair dryer. When Unplugging the oven, I must have minutely moved the refrigerator plug which caused to to stop working. But we didn't know until 24 hrs later and had to throw things out. To top it off the was a loud party in the room next to ours until 3 am of the morning we were leaving. Would not stay here again.
Genuine Expedia guest review
Other trip Sep 1, 2013
A Traveler
US
3.0 / 5Good
"Close to Smith College"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This Hotel is in the town of Northampton so if you are visiting Smith College it is a good choice. The TV had snow on it something I was surprised at and the towels were few and fairly thin. The A/C worked well and the free breakfast was reasonable with both hot and cold food. There are cheaper hotels further away but if you need to be close to Smith this is a fine choice.
Genuine Expedia guest review
Other trip Aug 30, 2013
A Traveler
US
4.0 / 5Excellent
"Northampton"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The only problem was that we had to walk outside to get to the indoor pool. Since it was summer, that wasn't a problem. But if the temperature were a little cooler, it would have been a problem. Otherwise, it was a pleasant stay.
Genuine Expedia guest review
Other trip Aug 20, 2013
A Traveler
US
5.0 / 5Outstanding
"pleasant surprise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
This place was much better than expected. The room was in very good repair, clean, and comfortable. The staff was very pleasant and helpful (they even changed a bed type mix up at no charge) and the breakfast was much more extensive than I expected. I'd definitely stay there again, and would recommend.
Genuine Hotels.com guest review
1 night trip Aug 14, 2013
Andrew
US
5.0 / 5Outstanding
"Clean, comfortable and Quiet"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
My stay at Quality Inn & Suites Northampton was to help my daughter prepare to move into Northampton. My room was on the second floor; and I was delighted to learn that I could be comfortable in a quiet, clean and convenient hotel for a very reasonable price. The staff was very accommodating and the included breakfast was perfect. My stat at Quality Inn & Suites was exactly what I needed.
Genuine Hotels.com guest review
1 night trip Jul 31, 2013
Ed
US
4.0 / 5Excellent
"A great last minute option"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Booked this room at the last minute. It was pricier than I would have wanted but for last minute in Northampton, I really can't complain. The room was clean, spacious and much better than one might expect for a motel. I was especially impressed with the granite countergtops in the room and in the waiting room/breakfast area. Staff were very pleasant and helpful. They provided a breakfast buffet complete with eggs, fruit and pastry. Best of all, very convenient to downtown Northampton. I'd prefer a local B&B but if these aren't available, Quality Inn & Suites will take good care of you!
Genuine Expedia guest review
Other trip Jul 29, 2013
A Traveler
US
4.0 / 5Excellent
"Very good option"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was very happy and pleasantly surprised with this hotel! It has been renovated and I really liked the rooms - beds were incredibly comfortable pillow-top/equivalent, great quality sheets, granite or sufficiently faux countertops. Good breakfast, great service. Great value! Will stay again!
Genuine Hotels.com guest review
1 night trip Jul 20, 2013
Val
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Great hospitality... We will book again!!
Genuine Hotels.com guest review
1 night trip with friends Jun 28, 2013
Steve
US
3.0 / 5Good
"No Issues"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
More like a motel , doors facing street, check in was fast and uneventful, room was clean , exterior painting was in progress, the hotel is jaded and without frills, however if your looking for a place thats clean this fits the bill.
Genuine Hotels.com guest review
1 night business trip Jun 27, 2013
A Traveler
US
4.0 / 5Excellent
"room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I turned the light on in the bathroom, the paper board material came out of the fan to the floor. I believe there is a mouse up there!! AH!! The air condition was not very good, not enough cool!! My friends hate the pillows, not support and we have stiff necks in the morning. Ah!! The room is 221. The shower is great for tall person. Love it and breakfast is great, too.
Genuine Hotels.com guest review
1 night trip with friends Jun 15, 2013
John
US
5.0 / 5Outstanding
"Budget friendly and convenient location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel has been updated since it was a Day's Inn. Room was clean and had everything we wanted, including microwave and mini-fridge. Hotel has a pool and continental breakfast. The location is convenient both to the highway and downtown Northampton. Can't beat the price for all of this.
Genuine Hotels.com guest review
1 night trip May 24, 2013
A Traveler
US
4.0 / 5Excellent
"Great service"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Had transportation issues and ending up booking the room about 15 minutes before I arrived. Staff were all very friendly and willing to hold bags for the afternoon, after we checked out. (A friend and I were attending commencement activities at Smith). Free breakfast was a nice surprise. I am not sure if I will return, since the location looks a little motel-ish, but it was a welcome rest that night.
Genuine Hotels.com guest review
1 night trip May 17, 2013
A Traveler
US
3.0 / 5Good
"just ok"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
the room was surface clean, but this hotel probably needs to be gutted and refitted in order to be really clean. the pool was murky and not inviting. it was a convenient location (reasonable walk to downtown through mostly residential neighborhood) and the staff is friendly and helpful. typical low-budget, highway exit type hotel.
Genuine Hotels.com guest review
1 night trip May 15, 2013
Sharoni
US
4.0 / 5Excellent
"Nice hotel close to downtown."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The wife and I took a day trip to Northampton and decided to stay overnight at this hotel. It's a 10 minute walk to downtown and is very easy to get to off of nearby major routes. The room was clean and had cable, a coffee machine, and plenty of space. It did have a slightly funny smell, but it wasn't too much of a bother. The breakfast buffet in the morning was good. There were several types of cereal, hard boiled eggs, a waffle maker, juice, fruit, pastries, assorted breads, and eggs and sausage. Most of it was not the freshest, but they had a big spread. While we were there they ran out of sausage and egg patties and didn't replenish them. The fruit was a little sad as well. The staff was very friendly and helpful. We received a courtesy call about a half hour after check-in to make sure we had everything we needed. They let us keep our car parked in the lot for the afternoon after we checked out while we walked downtown. Overall, it was a pleasant stay. I would recommend this hotel for a day or two, but probably not longer than that.
Genuine Expedia guest review
Other trip May 3, 2013
A Traveler
US
3.0 / 5Good
"Barely adequate"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Old motel style layout, room musty smelling, otherwise OK.
Genuine Hotels.com guest review
1 night trip May 2, 2013
A Traveler
US
3.0 / 5Good
"A bit disappointed"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
After a long flight to Northampton, I was met by a and an untidy room. I had to switch to a clean room downstairs but the issue was resolved very quickly. Wi-fi quality is terrible, albeit non-existent. Good news: breakfast is good! The daytime receptionist was very kind, nighttime not so much, but both were helpful. All in all, I think Northampton is a great town and the location of the hotel is good!
Genuine Hotels.com guest review
2 night business trip Apr 14, 2013
A Traveler
US
3.0 / 5Good
"Close to Main st"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Convenient to Main Street Northampton - walking distance to restaurants. Internet did not work in rooms. Noisy due to people partying in the weekend. Would not stay here again.
Genuine Hotels.com guest review
2 night trip Apr 12, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Perfect for what we needed. Clean room, comfortable beds. Didn't need it this time but good to know there was a fridge and microwave in the room. Would definitely stay again. Staff was very welcoming and helpful.
Genuine Hotels.com guest review
1 night trip Apr 6, 2013
Deb
US
4.0 / 5Excellent
"Decent family Value"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very attentive and polite front desk staff. Breakfast was standard but substantial - tables were clean, coffee was hot, and atmosphere was pleasant. Decent family value.
Genuine Expedia guest review
Other trip Feb 25, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
we were only in Northampton for an overnight, and the Quality Inn provided perfectly adequate accommodations at a reasonable price.
Genuine Hotels.com guest review
1 night trip Feb 16, 2013
A Traveler
US
4.0 / 5Excellent
"great motel, even with snow"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was very friendly and the breakfast buffet was super, especially the belgium waffles. We enjoyed our stay and will return. I recommend to anyone who needs to stay in the Northampton Mass area. We even got to watch the bulldozer and dump truck remove the snow piles from the parking lot.
Genuine Expedia guest review
Other trip Feb 18, 2013
Dona
US
4.0 / 5Excellent
"Good place to stay for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A good place to stay on the way north or south in New England
Genuine Expedia guest review
Other trip Feb 16, 2013
Hank
US
4.0 / 5Excellent
"Great staff, good breakfast!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
While the hotel itself is old, it was very clean. The women at the desk were very friendly and helpful. My daughter and I thought the breakfast was very good and it's offered in a cosy room with a fire, most welcome on a cold day. I would definitely stay there again.
Genuine Hotels.com guest review
2 night trip Dec 11, 2012
Becky
US
5.0 / 5Outstanding
"Excellent hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had an excellent experience at the Quality Inn. It was clean, quiet, and the breakfast was amazing! I would definitely stay here again and/or recommend it to a friend.
Genuine Expedia guest review
Other trip Nov 30, 2012
A Traveler
US
4.0 / 5Excellent
"Suitable suite."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We hardly had time to appreciate the efficiency or the charm of this getaway lodge. It was centrally located and we had lots to see and appreciate in the vicinity, so our stay was brief in actual time spent on the premises. But we really did not want for anything, so that we were not dissatisfied in the least says much. We would be glad to come back.
Genuine Expedia guest review
Other trip Oct 29, 2012
A Traveler
US
3.0 / 5Good
"Adequate but expensive"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Given the cost of the hotel, the hotel should not be so dingy. The room was clean and sheets comfortable but had a funny smell which I put down to using the cheapest of the cheap cleaning supplies. Some past comments said the smell was musty, I really think it is cheap cleaning supplies. the hotel was convenient to our event and served its purpose and if it was less expensive I would have been more satisfied.
Genuine Hotels.com guest review
1 night trip Oct 26, 2012
A Traveler
US
1.0 / 5Poor
"Yikes!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I decided to stay here because I was visiting my daughter at Smith and although no frills, it would be cheap and clean. We went to a concert and got back late--hadn't looked at the room ahead of time. When we went to open our room my daughter put the card in and the door just pushed open. Turned out it didn't lock other than from the inside. The room smelled really bad--like cigarettes (it was non-smoking) and cleaning products. She wanted me to go get another room but it was late and I was tired and didn't want to go through the hassle. As I was getting ready for bed, I noticed what I thought was a sock on the floor. Turned out to be a used pair of men's underwear! I'm not kidding. I didn't sleep all night because I had visions of bugs in my bed. The next day I went and complained and they promptly gave me a new room for the next night--which new room was fine, but wouldn't you think they should have done more? Like give me the one night for free or something? Nope. I will never, ever, ever stay there again.
Genuine Expedia guest review
Other trip Oct 28, 2012
A Traveler
US
5.0 / 5Outstanding
"Great value for money in Northampton,"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent value for money. Also, we llked the fact that breakfast was provided, and, best of all for our purposes, was within walking distance of downtown Northampton.
Genuine Expedia guest review
Other trip Oct 28, 2012
A Traveler
US
1.0 / 5Poor
"Go elsewhere!!"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Thin walls, lots of noise. Hard to sleep. Room was not ready when we checked in at 3pm. Musty horsey smell in the room !!! very disappointed!!!
Genuine Expedia guest review
Other trip Oct 2, 2012
A Traveler
US
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