All hotels in Northampton, Massachusetts, United States of America
1 room, 2 adults
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117 Conz St, Northampton, MA, 01060, United States of America, ‏‎855-239-9223
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Hotels.com reviewsTripAdvisor reviews
3.6 / 5Good

Score breakdown (from 169 reviews)

  • Pool
    Great pool
  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Room
    Room is all right
  • WiFi
    Regular internet service
4.0 / 5Excellent
"Good quality, great staff."
Had a great, quick stay at the Quality Inn. The staff was super helpful and friendly; the room was large and comfortable and the location was great. Also, the breakfast buffet was very satisfying! English muffins and things to make a breakfast sandwich (eggs, bacon), hard boiled eggs, cereal, coffee, tea, etc., fruit, pancakes, yogurt. Very happy, thank you!
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Thank you for taking the time to write a review. It is wonderful to hear how much you enjoyed your stay with us. We look forward to seeing you again. Sincerely, Nicole Zavecz Guest Services Manager
1 night business trip Sep 23, 2014
A Traveler
US
3.0 / 5Good
"Convenient but not mindblowing"
Staff is pleasant, rooms are fine, breakfast is decent. There is nothing horrible but also nothing outstanding. But the location is convenient, right off 91, and an easy walk to downtown Northampton.
Genuine Expedia guest review
Response by Quality Inn & Suites Northampton-Amherst
Thank you for taking the time to write a review. I am glad to hear that we were able to meet your needs during your stay with us. If there is anything we could do on your next visit to make your stay better, please do not hesitate to let us know. Sincerely, Nicole Zavecz Guest Services Manager
Other trip Sep 25, 2014
Deidre
US
2.0 / 5Fair
"Smelly"
Moldy musty odor and blower/ heater Didn't feel clean
Genuine Expedia guest review
Other trip Sep 14, 2014
A Traveler
US
5.0 / 5Outstanding
"good hotel, good location, good deal"
The Quality Inn in Northampton, Massachusetts is a good hotel, neat and clean, good sized rooms, good staff, great location, and a good deal for the money. I would recommend it.
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Thank you so much for taking the time to write a review. I am so pleased to hear you enjoyed your visit. We look forward to seeing you again. Sincerely, Nicole Zavecz Guest Services Manager
1 night trip Aug 26, 2014
george
US
3.0 / 5Good
"So so"
Bed mattress was not comfortable. It sagged in the middle. Heater/air conditioner smelled like burning wires. Had to shut it off for fear of fire. Hair dryer bkew.
Genuine Expedia guest review
Other trip Sep 10, 2014
conni
US
4.0 / 5Excellent
"Good value"
I didn't stay long enough to use their amenities (swimming pool, fitness room), but with my first-floor room, I was easily able to unload and use my bicycle to get to downtown Northampton and the bike trails nearby. Location is fine, very convenient; room was quiet, clean, spacious, everything in good working order. (Some food was inadvertently left in the fridge from the previous occupants; the floor near the sink creaked a bit, and it was easy to hear footsteps and noise from water pipes from adjacent rooms above and next door, but nothing that I couldn't live with or sleep through.) No frills, but a good value.
Genuine Hotels.com guest review
2 night trip Aug 29, 2014
A Traveler
US
2.0 / 5Fair
We booked this based on the rating however were disappointed when we got there. The hotel was full of gentlemen who were laborers staying here while they worked in the area. They congregated in the parking lot drinking beer and talking for hours into the evening. Unfortunately, we could hear everything. They were very nice but we could not relax as we could hear them.
Genuine Expedia guest review
Other trip Aug 24, 2014
A Traveler
US
2.0 / 5Fair
"Unbearable smell in the room"
The room was very clean but had a horrible smell. We came for a funeral, and did not spend much time in the room: just to change clothes and to sleep. We were so tired that we did not even ask to change rooms but I will never stay in this hotel again.
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Guest, Thank you for taking the time to write a review. I would like to take this opportunity to apologize for any unpleasantness you may have experienced during your stay. We are committed to your satisfaction. If you ever have an issue, please let us know and we will do everything we can to make it right, Sincerely, Nicole Zavecz Guest Services Manager
1 night trip Aug 16, 2014
NL
US
3.0 / 5Good
"Attend family funeral"
The hotel was more than adequate for my needs. The staff was very helpful and attentive.
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Drar Guest, Thank you for taking the time to write a review. We hope to see you again. Sincerely, Nicole Zavecz Guest Services Manager
1 night trip Aug 1, 2014
A Traveler
US
1.0 / 5Poor
"Dingy, musty and everything smells like smoke!"
The hotel is dingy and the worse part is everything smells like smoke. We only stayed for two nights and considered leaving. Even the towels and bedding smell like smoke. Would never stay here again!!
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Guest, I am very sorry to hear that we were unable to exceed your expectations. If you do decide to give us another try, certainly let our front desk know without delay. We are committed to your satisfaction and would have done our best to make it right. Sincerely, Nicole Zavecz Guest Services Manager
2 night business trip Aug 1, 2014
A Traveler
US
4.0 / 5Excellent
"Right near of the thick of it in Northampton"
This hotel has basic but clean and well maintained rooms. My son liked the pool, and I liked how close we were to downtown - just a short walk to Smith College and the shops and restaurants of Northampton.
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Guest, Thank you for taking the time to write a review. I am glad to hear you had the opportunity to enjoy to enjoy the downtown Northampton area. There are so many great restaurants and shops within a short distance of the hotel. We hope you visit us again! Sincerely, Nicole Zavecz Guest Services Manager
1 night family trip Jul 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent location, reasonable price, great value"
This quality inn is located about 10 minutes walking from Northampton downtown, with tons of parking. The rooms in the "old' motel part are very clean, renovated, excellent comfortable bed, and come with a microwave and refrigerator. There is a standard breakfast with cereal, waffle bar, and so forth, but what makes a difference is that the breakfast is very clean and tidy, the staff is friendly and efficient, and overall a great experience in an area with few other options.
Genuine Expedia guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Guest, Thank you so much for the wonderful review! I am so pleased to hear you enjoyed your stay with us. We look forward to seeing you on your next visit. Sincerely, Nicole Zavecz Guest Services Manager
Other trip Aug 1, 2014
C.
US
4.0 / 5Excellent
"Hotel conveniently located."
The hotel was right off the major highway we traveled on. The staff was friendly and helpful.
Genuine Expedia guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Guest, Thank you for taking the time to write a review. We hope you had the opportunity to do some sightseeing while in Northampton. We are only a half mile from the downtown area as well as in the 5 College Area. We hope to see you on your next visit to Northampton! Sincerely, Nicole Zavecz Guest Services Manager
Other trip Jul 24, 2014
Sandy
US
3.0 / 5Good
Very good location close to downtown Northampton. Quiet
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Thank you for taking the time to write a review. The downtown Northampton area is an attraction for many of the folks that stay with us. Also, we are located in the 5 college area, with Smith College being the closest at only a mile away We hope to see you on your next trip to the area. Sincerely, Nicole Zavecz Guest Services Manager
1 night family trip Jul 19, 2014
A Traveler
US
4.0 / 5Excellent
Excellent location. Hotel a little tired. Everyone was very nice. Room was clean and comfortable. I would stay there again
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Guest, Thank you for taking the time to write a review. We hope to see you on your next visit to the area. Sincerely, Nicole Zavecz Guest Services Manager
1 night trip Jul 18, 2014
A Traveler
US
5.0 / 5Outstanding
One complaint which to us was vitally important.expressed we needed room ready for 12:30pm for a 2:00pm event to be ready for...was promised........room on was not ready at 12:45. Was told rooms not ready till three would not have book if that was the case.there were also at least 6 other cars of people with reservations with the same promise,and no rooms were ready....... NOT good CUSTOMER SERVICE!!, Thank U
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Gail, I would like to take this opportunity to apologize for any inconvenience you may have experienced. I apologize that you were given misinformation as our policy is NOT to guarantee early check-ins. We do our best to fulfill any special request, however there are times when the demands prevent that from happening. I have shared your comments with our staff to assure that this does not happen to another guest. Thank you, Nicole Zavecz Guest Services Manager
1 night trip Jun 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Good hotel"
This hotel was great. The room was clean, the hallways smelled like bleach which was awesome to know they disinfect the halls. The complimentary breakfast was absolutely AMAZINGGGGG. Huge breakfast selection, starting from eggs bacon, healthy selections fruits Danishes many many more things to choose. It was great. The only bad thing was parking, this is a huge hotel but not enough parking if you go to a late night event. We had to park in a different business lot, which we did not like but other than that the hotel is very good.
Genuine Expedia guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Melissa, Thank you so much for taking the time to write a review! i am so glad you enjoyed our breakfast options. During the time i have been here, we have altered and enhanced our breakfast options in effort to have something that appeals to everyone. We hope to see you on your next trip to the area! Sincerely, Nicole Zavecz Guest Services Manager
Other trip Jun 30, 2014
mellisa
US
4.0 / 5Excellent
"Very Pleasant Modest Place"
Stayed one night, never used Quality Inns before. The room was very clean and comfortable, the staff were great - polite, friendly and the maintenance crew ran a tight ship! The breakfast area had a very nice airy feel - full windows, flatscreen; the food tasted good, everything kept clean and covered on buffet...you can even make your own waffles!!!! Easy to park, close to downtown.....no complaints.
Genuine Expedia guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Dido, Thank you so much for taking the time to write a review. It is wonderful to hear when guests enjoy our accommodations. We hope to see you on your next trip to the area! Sincerely, Nicole Zavecz Guest Services Manager
Other trip Jun 19, 2014
Dido
US
2.0 / 5Fair
The bathroom door wouldn't shut. We didn't complain because we already did about the original room they gave us that stunk.
Genuine Hotels.com guest review
1 night trip with friends Jun 7, 2014
A Traveler
US
3.0 / 5Good
"Not great"
First room I was given smelled of chemicals, possibly produced by a human. To the hotels credit the moved me and the second room was better but overall not great. Staff were pleasant and friendly.
Genuine Expedia guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Guest, Thank you for taking the time to write a review. As we are always looking for ways to improve, I have taken the opportunity to pass this along to our staff so we can do our best to assure another guest does not have the same issue. Sincerely, Nicole Zavecz Guest Services Manager
Other trip Jun 11, 2014
A Traveler
US
5.0 / 5Outstanding
The only thing I would say that could have been better was that the shower head was not movable so you couldn't adjust to your preference.
Genuine Hotels.com guest review
1 night family trip Jun 6, 2014
A Traveler
US
3.0 / 5Good
"Was OK"
Room needed a little airing out - a bit stale smelling. But sheets and towels all freshly laundered, bed comfortable. Nothing fancy but a fine place to stay. Breakfast was very good! Lots of things to choose from and very friendly staff.
Genuine Expedia guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Soupy, Thank you for taking the time to write a review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We hope to see you again on your next visit to the area. Sincerely, Nicole Zavecz Guest Services Manager
Other trip May 7, 2014
Soupy
US
3.0 / 5Good
"Room doors are outside; corridors are not secure."
Drove back to room on Saturday at 9 pm (i.e., not late), and had to park at a distance from the hotel. Later, a stranger smoked outside and then pounded on our door, apparently as a prank, at 2 am. No security.
Genuine Expedia guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Guest, Thank you for taking the time to write a review. I would like to take this opportunity to apologize for any disturbance you experienced and to assure you that we do add additional staff during our busy times to provide a safe and secure environment for all our guests. Sincerely, Nicole Zavecz Guest Services Manager
Other trip May 5, 2014
A Traveler
US
2.0 / 5Fair
"Poor condition hotel"
Dirt from near by construction, noise carries, running toilet.
Genuine Expedia guest review
Other trip May 4, 2014
A Traveler
US
4.0 / 5Excellent
"Good value."
Clean rooms, adequate breakfast, a bit noisy because it was very full when we were there.
Genuine Hotels.com guest review
2 night trip Apr 24, 2014
A Traveler
US
1.0 / 5Poor
"Don't stay at this hotel if you value your health"
There was a leak under the base of the toilet. Water leaked out onto the floor. I had to wear my shoes at all times in the room. That tracked the water all over the carpet so I had to leave my shoes on at all times in the room. Very unsanitary. Unfortunately I didn't notice this problem until I was ready for bed and didn't want to get all dressed to change rooms. Do you think the management offered any compensation? No! Don't stay there. It's not worth the few dollars you save over the next option.
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Dear Edgar, Thank you for taking the time to give us a review, in the future please let us know immediately if you experience a problem. We are truly committed to your satisfaction and had we been given the opportunity, I know we could have addressed your concerns immediately and done everything we could to ensure you had a great stay. Sincerely, Nicole Zavecz Guest Services Manager
1 night business trip Apr 23, 2014
Edgar
US
5.0 / 5Outstanding
Very clean and convenient. Our only complaint was that there were serveral items not stocked for breakfast, including coffee.
Genuine Hotels.com guest review
Response by Quality Inn & Suites Northampton-Amherst
Deanna, Thank you for taking the time to write a review. I am glad to hear you enjoyed your experience with us. I do apologize that breakfast did not exceed your expectations. For our busy times, we do add on additional staff to assure we can accommodate the busy flow by replenishing our breakfast bar as timely as possible. We do hope to see you on your next visit to the area. Sincerely, Nicole Guest Services Manager
1 night trip Apr 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Good choice!"
Good place to stay. Staff are accommodating and friendly. Forgot my toothbrush and needed band-aids and that was no problem- they provided them to me at no charge. Nice room. Good continental breakfast that included sausage and eggs.
Genuine Expedia guest review
Other trip Apr 15, 2014
kw
US
4.0 / 5Excellent
"Above expectations"
I Booked the room because of proximity to events in town, but turned out pleasantly surprised by room, service and breakfast. Room was clean, shower was strong, pillows and bed were comfortable, breakfast was pretty good, and the location is ideal.
Genuine Expedia guest review
Other trip Apr 12, 2014
RTH
US
4.0 / 5Excellent
"Great location"
Very positive experience overall. My only complaint was the iron and ironing board situation...iron attached to ironing board which made for a very clumsy situation.
Genuine Hotels.com guest review
3 night business trip Apr 3, 2014
A Traveler
US
5.0 / 5Outstanding
Excellent, top flight staff. Excellent location. All amenities up to par.
Genuine Hotels.com guest review
3 night business trip Mar 22, 2014
DW
US
4.0 / 5Excellent
"Would Stay Here Again"
Very friendly staff and a great continental breakfast selection.
Genuine Hotels.com guest review
1 night trip Mar 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Plush Sleepover in Downtown Noho"
We decided to stay there for the indoor swimming & the location. It was much nicer than I had remembered as I had previously stayed there several years before for my daughters birthday, specifically for the indoor swimming because its during the cold part of spring!! The king sized bed was so comfortable, the pillows were so nice & fluffy and the bedding was was soft on my skin, I loved that! Not only that but we got to rent a movie to watch and it was 'Frozen', which wasn't in theaters anymore but not quite yet on dvd. So that was pretty awesome because in the morning time we had one of the best continental breakfasts we have ever had!! It even had bacon & eggs!!! Waffles, cereals, both hot & cold, muffins, danishes, you name it it was there. We were so happy with our stay that we plan to come spend the night again next month, again, for my daughters birthday! We were there this time as a last minute 2 year anniversary get away. It was definately our favorite anniversary! Our first one wasn't even as fun as our second one! =)
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2014
Sean & Lonii
US
3.0 / 5Good
"It's close to northampton center. pretty mediocre,"
it was fine. there was a problem with the door locks that couldn't be quickly resolved (the key card machine was broken). 1 quick night, it's fine. price was ok but not great
Genuine Hotels.com guest review
1 night trip Mar 1, 2014
Jack
US
4.0 / 5Excellent
"The staff was very accommodating. Lots of parking."
The staff was great from the minute we arrived, I was very impressed by the amount of parking and the breakfast.
Genuine Expedia guest review
Other trip Feb 17, 2014
Gabrielle
US
3.0 / 5Good
"About a mile from downtown Northampton"
Shower head was weak and could only cover half your body at a time. Breakfast was decent.
Genuine Hotels.com guest review
1 night trip Feb 8, 2014
A Traveler
US
2.0 / 5Fair
"Great room, could have been a better stay"
It was decent. The location is convenient for Main Street, Northampton. The room was clean and tidy, but you could see many places where sloppy maintenance had been performed. The whole family were woken in the early hours by a fire alarm caused by a leak in the sprinkler compressor. The pool was closed because of someone being sick.. It would have been nice if some form of compensation had been offered, but it wasn't. Manager could have dealt with the whole situation with grace, but she was just rude. Sometimes things can be overlooked if staff are empathetic.
Genuine Hotels.com guest review
1 night trip Jan 25, 2014
A Traveler
US
3.0 / 5Good
"Good Value"
This is a clean, basic motel for a good price. Clean breasfast area too.
Genuine Expedia guest review
Other trip Jan 20, 2014
Mike
US
5.0 / 5Outstanding
"A Port in a Storm"
On a rainy/sleety day having driven from Vermont to Northampton being able to get a room at the Quality Inn was a relief. We were so pleasantly surprised by the size of the room and bathroom, and that there was an extra sink in the room! All sinks were white Corian and beautifully wide and clean. The was a big desk, big chair, and an easy chair with ottoman in the room. The bed was heavenly with a light down comforter! Service on a heating noise and a non-functional coffee maker was IMMEDIATE! Breakfast was ample and the restaurant was so bright and clean. Wonderful place - such a haven.
Genuine Expedia guest review
Other trip Jan 13, 2014
Ellin
US
4.0 / 5Excellent
"Great pool"
Nice room, friendly staff and excellent pool. It was extremely cold outside, so chance to swim in a clean, heated pool was wonderful. Heater in room failed, but maintenance person switched it out for us in a flash.
Genuine Expedia guest review
Other trip Jan 1, 2014
margaret
US
4.0 / 5Excellent
"There was room in the Inn."
This is our third stay at this Inn. We stayed here Xmas Eve. A warm room awaited us and a Christmas surprise of chocolates. Very kind people. Lovely breakfast space. Location ideal for us when visiting family.
Genuine Hotels.com guest review
1 night trip Dec 24, 2013
Liz
US
3.0 / 5Good
We weren't able to adjust the temperature in the room to a comfortable level - even with the heat shut off it stayed uncomfortably warm & dry in the room.
Genuine Hotels.com guest review
1 night trip Dec 26, 2013
A Traveler
US
5.0 / 5Outstanding
"PLEASED"
PLEASED
Genuine Hotels.com guest review
1 night trip Dec 25, 2013
anonymous
US
5.0 / 5Outstanding
"Great place to stay"
This was a great place to stay for the cost . was cheaper than other hotels in the area about a half mile form the center of Northampton ma. greeted well, room very clean, breakfast bar was stock very well. over all great place to stay highly recommended.
Genuine Hotels.com guest review
1 night trip Nov 30, 2013
roger k
US
4.0 / 5Excellent
"Convenient but a little worn"
This motel has been around for a long time and, in some areas, it shows. On the other hand, the fitness facility and pool in the new part of the building are a big addition, and the lobby and breakfast room are also nicely updated. We were surprised that the leaves that had blown into the corridors and onto the balcony that led to our room were not removed for the whole time we were there (5 days). The servicing of our room itself was, in contrast, perfect.
Genuine Hotels.com guest review
5 night family trip Nov 25, 2013
PB
US
4.0 / 5Excellent
"Perfectly nice stay"
My boyfriend and I were in town to see a show at the Calvin Theatre. It's a 5-10 minute walk to downtown in a relatively quiet neighborhood. This is a motel, but it's kept up well and rooms were surprisingly large and clean. The price was perfect and I would gladly stay here again.
Genuine Hotels.com guest review
1 night trip Nov 17, 2013
Karina
US
4.0 / 5Excellent
"Would Stay again."
Stayed here because it was closest and affordable Inn to the Calvin Theater. Was right off the highway and an easy walk down to the theater. Says it was a mile but took less than 10 minutes to walk to downtown. The neighborhood is a little sketchy at night, lots of bars and dark alleyways. Room was clean. Light flickered after it was shut off all night. Fan on AC heater unit not loud enough. Overall I was happy with the stay.
Genuine Hotels.com guest review
1 night trip Nov 17, 2013
John
US
3.0 / 5Good
"Good value, good location"
A fine hotel. Can't beat the location and the prices are very reasonable. Nothing fancy, basic amenities. Would recommend for an overnight trip.
Genuine Hotels.com guest review
1 night trip Nov 16, 2013
A Traveler
US
5.0 / 5Outstanding
"Better than expected."
Clean comfortable room in convenient location.
Genuine Expedia guest review
Other trip Nov 17, 2013
Marc
US
3.0 / 5Good
Check in and check out were quick and easy. Rooms were as stated. Water in shower was cold and after running it for 10 minutes it only got luke warm
Genuine Hotels.com guest review
1 night trip Nov 9, 2013
A Traveler
US
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