"Ok, could improve..."
The hotel was very nice, clean rooms, nice facilities, and the food was decent. The beach is nice other than the vendors constantly walking by trying to sell stuff. The drinks were ok, some better liquor but the mixes weren't very good. We stayed out of the pool but our friends went in the main and there were "non-native" pool life in there. The check […] in staff wasn't the greatest but the bell boys and concierge were pretty good. The time share presentation is like a CIA interrogation so if you can avoid that do!!! One night there was a wedding rigt outside our balcony and a party at the hotel next door, this went on till 11 and we were trying to sleep cause we like to enjoy the sun not the night, it was so LOUD couldnt get any sleep. The only real problem was we paid for an upgraded room that was supposed to include a safe, and it did, but you have to pay 2$ a day more to use it. We had a great time but honestly we wouldn't go back to this hotel. It has potential if they got rid of the time share deal, made a quite side for people to enjoy the vacation how they want, and and got rid of the "hawkers" on the beach... Read moreGenuine Expedia guest review
"Great hotel in Nuevo Vallarta."
Clean rooms, great location, nice pools. Great drinks and food.Genuine Expedia guest review
The kids club was excellent. My kids (ages 6 and 4) were at the kids club everyday. The staff had plenty of things for them to do and they loved it.Genuine Expedia guest review
"proximity to destination"
Very nice, comfortable, satisfied.Genuine Hotels.com guest review
"All about the timeshare sell - stay away!"
The pools are nice, food is decent, rooms are clean and comfortable (though nothing fancy) but I wouldn't recommend this hotel to anyone, and would definitely not stay here again. Right from when you check in, they start pushing the timeshare on you. The person who shows you the hotel map, gives you the all-inclusive bracelet, etc., tries to sell you […] on a timeshare presentation. Even if you say you aren't interested, they offer you free massages, say "it's only 90 minutes and we'll do it during your breakfast, and you have to eat anyway," various guilt trips, etc. If you say no, for the duration of your trip, you will receive flyers under your door, and whenever passing through the main lobby or high-traffic areas, they will try to pressure you again. After finally giving in, the session took 3 hours instead of the promised 1.5, was very high-pressure sales, and impossible to leave. They pass you from one person to the next, each time promising it's the last person you'll talk to. I mentioned to one employee that I would be giving a bad review and he said, "But the timeshare staff isn't the hotel staff. That isn't fair." That may be true, but the timeshare staff is everywhere, permeating your entire hotel experience. I came on vacation to be relaxed and have fun, not to be annoyed and guilt-tripped. Read moreGenuine Expedia guest review
We booked an "oceanfront suite with a kingsized bed". When we arrived they gave us a view of the pool with the ocean in front and two double beds. They considered this room ocean front.They said that a kingsized bed would not be available for a couple of days.We downgraded to regular room with a better ocean view. Cheaper can sometimes be better.Genuine Expedia guest review
We've stayed here two years in a row. The service is excellent; the atmosphere is fun. It can get loud and crazy in the pool area with "fun and games," but there is a quiet pool (no activities# and the ocean waves are right there as an alternative. The beach vendors are constant but not pushy--you can easily wave them away. Beware of weekend weddings...wherever […] they set up the poolside reception it will interrupt the slumber of pool view rooms until midnight #sometimes revelers go even later). We saw lots of Mexican families vacationing here, so it's not one that only caters to American & Canadian tourists. Be sure to make reservations ahead for the specialty restaurants! Special tip: a turtle conservation site is only a 1/2 mile up the beach. They let you release baby turtles at sunset for a small gov't fee. Don't miss that once-in-a-lifetime experience! Read moreGenuine Expedia guest review
""Great place for family reunions""
The view from my hotel room was superb. The food was great and very tasty. The only concern was that there was too many children running and making too much noise by the pool. The adult pool did not have a bar but a waiter would have helped with drinks. Thanks RoseGenuine Expedia guest review
"Great food, great place, but mildew smell"
Ocean is wonderful, beach is very good, food is outstanding, staff is courteous and accommodating. Unfortunately, the room smells of mildew.Genuine Expedia guest review
"Family Oriented Hotel but Great Fun for Adults."
Stayed at the hotel in mid September, it is low season so it was not crowded. They have themed nights for the menu. They have a nice variety of food, the food was good, did not care for the orange juice as it was from a machine and was very water down. The alcoholic drinks were good and plenty. They have activities for the kids in the pool and outside […] of the pool. There is plenty of things to do. They keep all areas of the hotel very clean, the rooms, pool, restaurants, gardens, etc. Overall we enjoyed our stay very much. It is a family oriented hotel but they have an adult only pool. The only negative is the sales pitch but once you say no they will leave you alone. Read moreGenuine Expedia guest review
Dreadful stay, the rooms were full of humidity, the floors were therefore slippery, rooms were smelly of humidity. Food subpar. Staff was pleasant. I wouldn't rate this hotel more than 2-3 stars. Eventually we had to move to a different hotel from the same chain (Marival Residences) this was the real 5 stars Marival Hotel in town.Genuine Expedia guest review
"Great kid friendly resort."
My ratings were mostly 4's and 5's except for one 3 becuase of an incident with security. I had local family come visit and pick me up to take me into town. They arrived and waited in the lobby area and then walked to my suite so I could get ready. Suddenly, I hear banging at my door. It was security telling me that my I was not allowed to have visitors […] and demanded that I follow him to management in a rude manner. When I got the front desk area and spoke with managment, she was pleasant and said my visitors could wait for me in the lobby. I asked why couldn't they simply have told me this over the phone instead of escorting me out of my suite in front of my visitors (embarrassing). She apologized for the security guard being rude. My wife was in fact pleased to learn that they take security seriously, but I still think it could have been handled a more professionally. But overall I will return. Caveate: This is a very kid friendly resort #we had our 2 1/2 year old with us) which you may not be your "cup of tea" if you don't have children. Read moreGenuine Expedia guest review
"Wonderful Memmories from Puerto Vallarta."
Marival Resort is situated on the beautiful North coast of Nuevo Puerto Vallarta. The architecture of the buildings compliments the natural beauty of this exotic site. Lush tropical trees,plants and flowers greeted us upon arrival. The many clean swimming pools, jaccuzzi and children attractive pools are surrounded by comfortable beach accessories and […] refreshing pool bars. The sandy beach is well maintained with easy access to the ocean. There is a wide variety of ammenities, day and night shows, games for children etc. All inclusive food and drinks are excelent and could be found at any time. There are three fancy restaurants and many bars. Our ocean view suite was spacious , well furnished, including a private jaccuzzi on the large terrace.Marival is a good place to vacation. Read moreGenuine Expedia guest review
"Family Summer Vacation"
The staff and events were great, this was the second time I visited this resort and will definitely come back.Genuine Expedia guest review
"Nice and clean but not exceptional"
Bed was hard as a rock. Food was ok not great, did get sick by the end of the week. Pool area and beach area nice almost too clean for shell searching. Ask for the premium alcohol or they will give you the cheap stuff. All over the hotel is nice and clean but not luxury. Staff was nice but not overly anxious to provide excellent customer service.Genuine Expedia guest review
"great all inclusive hotel for whole family"
food is great. beach is OK. very kids friendly hotel.Genuine Expedia guest review
"Great family vacation!"
This was our first time staying at an all inclusive resort. We stayed at Marival for 7 nights with our 3 kids (15, 13, 8). We had an excellent time! The staff is super friendly & attentive to the guests. The food was really good. Remember to make reservations at the three restaurants! The activity staff was very good with the kids & seemed like they […] worked very hard to keep all entertained. They had a lot of activities for the kids & adults too through out the day. They encouraged people to participate in some of the shows at 9 & 10:30. Our second night there, my daughter & I went to the activity they had at 10:30. The staff in charge came up to us and told us we should get up & dance with them. My daughter (15) was very shy to get up & go participate. One of them came over again and made my daughter go up there. The participants & staff did a type of couple dancing competition. She ended up having so much fun! I felt very safe with letting my kids go off on their own around the resort. The beach was very nice & very clean! We had a two bedroom suite & was very spacious for all of us. The housekeeping staff did a great job on keeping our room clean and were also very friendly. If you let them know you arent interested about the timeshare in the beginning, they will leave you alone. It was aweful reading some of the negative reviews. We honestly didn't experience most of that. We overall had a great time and would stay there again! Read moreGenuine Expedia guest review
Excellent for families with children great food great beach you can walk for miles safely pools and ocean fun for family attentive staffGenuine Hotels.com guest review
"Great hotel for your next vacation"
My whole family loved our vacation at Marival. The food,activities, and service was excellent. This was my second vacation at Marival and it was as great at the first one. I will come back.Genuine Expedia guest review
"Marival Resort Experience"
Staff was very friendly/helpful and always cleaning/grooming hotel. Food was very good - nice restaurants. Fitness room had very old/inferior/not working equipment. Bed was not very comfortable. Pillows had sour smell - took a while to find where the odor was coming from. Execellent view and pools.Genuine Expedia guest review
"Be ware of the time share vultures at check in"
Hotel stay was good. The check in was horrible. We were harnessed to attend a time share session before we could get our room keys and bracelets. The staff insisted un phased by our 1 year old crying, tired from the flight, and uncomfortable from the heat. We had one of our beach towels taken by mistake and were charged $30 for a replacement card for […] this, with the explanation that " unfortunately we are in a country were this happens " that seemed like a scam. Fortunately I found our towel... Much to the front desks dismay. The food was ok. Many of the waiters were very attentive. The check in and check out though would make me think twice about staying again Read moreGenuine Expedia guest review
"Great location for family!"
We really had a great time staying at Marival. It was our first time in Mexico and It was a wonderful experience.Genuine Expedia guest review
They gave use a breach front suite upgrade !!!!!!!! That was great. ThanksGenuine Expedia guest review
This was our first time traveling outside of the USA. We was nervous and excited. I think that we did a great job picking Marival. There was so much to offer and the staff was super friendly. This is a great place for families with kids. I felt like it was not a packed as the beaches in the states that we have visited. We will defiantly recommend Marival […] to everyone we kow. Read moreGenuine Expedia guest review
"Great hotel for the family"
Great hotel for the family! Clean, nice pool and beach, awesome food, superb service!Genuine Expedia guest review
"Food was not good at all"
Awful hotel dirty and old some workers are nice but not all.Genuine Expedia guest review
"I CAN'T DRINK THIS (or I can't eat this)"
Great place for families. Not so good for the adults wanting to relax. Pretty much constant noise even at night. Was awakened more than once by kids/teenagers screaming in the halls. The front desk told me someone was stuck in the elevator and told my sister-in-law that someone was locked out of their room. Not sure why someone would scream like they […] were being attacked over that... Anyway this was my 4th trip to Mexico, 3rd to the PV area. I was mostly disappointed here. I am used to getting fresh squeezed juice for breakfast and here it was Sunny D and something that tasted like grapefruit drink. All the bars had a list of specialty drinks but every one of them was undrinkable. I kept saying "I can't drink this". And then at the Buffet it was "I can't eat this". The other restaurants were pretty good though. I thought it strange that the only pool without a swim up bar was the adult pool. The other 2 pools the bars were crowded with kids. The staff here was not too friendly. No one said "hola" when we walked by. Again, if you have kids you will probably enjoy this place. We are used to staying at Adults only properties that seem to be higher end places. This was a family reunion and it was not my choice. Also don't go in June if you don't enjoy sweating. I had a good time none the less. Read moreGenuine Expedia guest review
"Excellent price of package!"
Gorgeous view, friendly staff, choices of restaurants and the whole place is clean! Many activities for children and adults.Genuine Expedia guest review
The hotel is nice and so is the location. What was not so nice, is the very prisistine employees that keep harassing you about buying their time share. Also if you dont want to be surrounded by hundreds of ninos and ninas, this is not the place for you because this place is very family friendly. Aside from that it was a nice stay but next time I would […] try a better resort. Read moreGenuine Expedia guest review
"Marival not so Marvelous"
We were at this hotel four years ago so and it was awesome. Whether it is the economy or what, the hotel provided much less this time so we were disappointed. This was especially noted in the food. The entertainment was great last time but this time much of it was "R" rated. There were a lot of children there which made it even more inappropriate. My […] husband fell at the theater the second day we were there and cracked his knee. We didn't support--including any staff helping me get him up off the floor. The wheelchair wouldn't fit in the elevator so that was a problem. The room with disability access meant we changed from a room with a great ocean view to one with a view of a fence and the hotel loading dock. The ramps are steep and hard to get up and down, which made us even more immobile. We didn't get the appropriate help to make a bad accident less of a negative experience. Read moreGenuine Expedia guest review
housekeeping was lazy they did a so-so job on the room each day the bed was too hardGenuine Expedia guest review
Although there are resorts that are much more plush, we found the Marival staff,grounds,location,and food to a high standard. Because there are so many employees to name I wouldn't want to miss any. We felt that ALL the employees made a positive impression an our stay at the Marival. We did feel that the resort needs to upgrade to compete with other […] resorts. Read moreGenuine Expedia guest review
"Not a great room but a beach to die for"
The room was not special in any way. It was small and the tv was tiny. The refrigerator was not stocked as promised. The food and service at the buffet restaurant was not good at all but luckily the reservation restaurants were very good and the pizza snack bar was good too. The beach was clean and not at all rocky like some of the other resorts in […] the area so you could swim comfortably in bare feet. The pools were really nice too with an activities staff that engaged nicely with the guests. The bars served specialty drinks that were delicious. Read moreGenuine Expedia guest review
"Great as a Getaway, Not So Hot If You Have to Work"
Great all-inclusive resort -- rooms are spacious, food is excellent (be sure to try the higher-end restaurants that require a reservation), and there's plenty to do. And you can drink the water, as they do, indeed, have a complete purification system. I was hesitant, but talked to people who had been there for almost a week, and they had no problem, […] and once I carefully ate a salad or drank tea, I was pleasantly surprised to find out I had no problem either. Where the hotel falls down is in business services. In all fairness, this is NOT the place to come if you have to work -- they closed down their business center to accomodate an international sailing organization, so I had to "tip" a few employees to let me use their printers. The business center was down to one computer and no printer. Wi fi was pretty bad too -- my guess is everyone in the hotel was on it, and they didn't have enough repeaters, so the connection would go in and out. The best way to communicate with others was by text. So, thumbs down for business services, but thumbs up for an overall vacation experience. Read moreGenuine Expedia guest review
Cons - Be warned, the second you get there you will be asked if you have any plans for excursions while you are in town. You will then be offered coupons. Sounds good until you are told that you will have to sit thorugh a 90 minute presentation on their "club" membership. They will then ask you for $20.00 to confirm your seat. We opted not to participiate. […] The service level which is not bad, is visibly better for those who do participate. Pros- Food was great in the restaurants (buffets are so- so) Drinks are good (slightly watered down) Staff is friendly. Tons to do at the resort and the beach. Beach area is safe. If you want a massage skip their "spa" and go up the beach. The cost of a basic massage there is $95.00. You can get a better one just up the beach 2 for $70.00. Read moreGenuine Expedia guest review
"Beautiful wedding destination"
We had a great time - it is a beautiful setting. I look forward to returning.Genuine Expedia guest review
This was my first time going to an all-inclusive resort, and it was fantastic! My husband and I went for our honeymoon. There were a lot of families, but all the children I came across were very well-behaved. Room was great, very clean and comfortable. The buffet food was average, but the Specialty Restaurants were delicious- I would highly recommend […] making reservations at all of them. Bartenders were great, they would you make you whatever you requested. You did have to get up early to get a chair on the beach, so if you're not a morning person, it could be a little tough. I do not have anything bad to say about the place. We had an amazing experience, and look forward to going back soon! Read moreGenuine Expedia guest review
"Family friendly Resort"
We really enjoyed our stay. The variety and quality of food was surprisingly good even for kids who are picky eaters. The kids pools were great however kids club was disappointing. Also no free Wi Fi which was unusual as we have stayed in many all inclusives that provide this free service.Genuine Expedia guest review
"Marival for Families"
Cons: Minibar was not stocked despite advertisement. Upon asking to stock minibar 3 times it NEVER happened. On the fourth time, they said they would charge me a 5$ fee to stock with Beer. They charged for silly things. like a lock for a safe box. The Casa Bella Buffet food was horrible. The room was a giant echo chamber. We kept being disturbed by […] other families walking up the stairs into their rooms. They staff was barely friendly. Pros: The other restaurants which required reservations were VERY good! The beach was awesome. The kids pools was awesome. Read moreGenuine Expedia guest review
"Very pushy about asking you to join!"
/////this is a very family-oriented hotel with lots of activities for the little ones.The grounds are very nicely landscaped and well-tended to. They are a bit pushy about asking you to become members of their club. We took the tour of the residences and listened to their spiel about joining (which was supposed to last 90 min. and lasted over 2 and […] a half hrs!). We politely declined their offer at least 3 times and they still kept at us to join and would lower the rates each time. It just wasn't our cup of tea. Not worth the hounding to give up a good portion of your day of vacation. Read moreGenuine Expedia guest review
"Overall good experience"
Good variety of high quality food. Although we had a couple issues with checking in, the staff, overall, was accommodating and service was above average. If I were to go back to Puerto Vallarta, I would not hesitate booking this hotel.Genuine Expedia guest review
For the price this is a great hotel. The beach, pools, food and staff were great. Everyone was friendly the Mexican and Italian restaurants were excellent and had some special touches that made it even better. The room was nothing special, but spacious and had a nice view. Definitely not a Ritz, but fine for a family or group of friends looking to hang […] out in Mexico. Read moreGenuine Expedia guest review
All staff were amazing in their successfull effort to help customers. This resort is set up for families and has many activities for families to do. If you are a couple and like quiet, this is not the place to go. The snack grill areas have options for food, the food was good, but different to what we prefer and sometimes cold. The dinners were fabulous, […] but we did not like having to make reservations. Read moreGenuine Expedia guest review
"Not the place it once was"
This was our family's third trip to the Marival and sadly this hotel is not what it once was. It was obvious to us that this hotel is ran by different management then it was 5 years ago. This resort does not acknowledge return guest's. Our second visit we were treated with respect and were invited to a VIP section for the theatre along with Marival […] tshirts. This time around I emailed dinner reservations one week prior to our arrival as they encourage you to do. Our reservation were received by the hotel and never confirmed. Suggestion ( If you decide to do this ) call prior to your arrival or you will be eating pizza or buffet your entire time. Also after 20 years of marriage I decided to surprise my husband with a vow renewal ceramony at sunset. I was so disappointed with the attitudes of the people in this area. All they were concerned about was the money I was spending. I then had to tell my husband about the surprise and he decided we will do our renew at home at our church. The staff at the pools , restaurants and bars were wonderful as usual. There are still staff members we remember from 15 years ago. Marival is a hit or miss hotel that needs to get a clue in customer service . Our next vacation to Puerto Vallarta will not be at this resort. There are nicer facilities for our next visit. Read moreGenuine Expedia guest review
"First trip to Mexico!"
This was my first trip to Mexico, I really had no idea what to expect. Was pleasantly surprised. Staff was super helpful and friendly. They were always ready to help with any questions I had. Food was great, especially breakfast at La Pergola and always enjoyed the snack bar throughout the day, Piazzetta dei Forni. Would definitely recommend.Genuine Expedia guest review
"A 2-3 resort at best. Find another place!"
This is a 3 star resort at best. Lots of time share people and it was overbooked. The food was terrible. We're not going back.Genuine Expedia guest review
"Rooms good. Food bad"
Rooms were great. Food was NOT good. Margarine instead of butter, half cooked steak, watered down beer.Genuine Expedia guest review
It was nice and what we were looking for. Surprised by the number of kids though!Genuine Expedia guest review
"Great all-inclusive at a reasonable price"
We have travelled here as a couple and also with our family. Both were great for different reasons. The food is pretty good overall but could use some updating. The suite we had this time around was very nice. The beds are a bit tired but they do have pillow tops. The staff is great, the pool areas are very nice and clean. Our kids never got out of […] the water and had a ton of fun at the swim-up bar. They have a nice menu of kid-friendly drinks at the pool which our kiddos enjoyed. Read moreGenuine Expedia guest review
"Wonderful vacation at the Marival!"
Overall, I recommend the Marival. Wonderful food and service. I like the flowers, grass and 'low density' feeling versus a new high rise type building. I wish they had softer pillows and included the internet--but this is still my choice in Puerto Vallarta.Genuine Expedia guest review
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