All hotels in East Grinstead, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereTurners Hill, East Grinstead, England, RH10 4QD, United Kingdom, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 46 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.0
  • Condition
    4.3
  • Neighborhood
    4.6
4.0 / 5Excellent
"I believe it is the best hotel in that area."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I didn't appreciate the fact that they were trying to charge me again for the room, after I had already paid it in Expedia. I don't know if it was Expedia's fault or the hotel's, but had I not fought it and had I paid double, it would have been very bad. Lack of coordination from Expedia, possibly.
Genuine Expedia guest review
Other trip Oct 21, 2014
David Agami
US
3.0 / 5Good
"Under-Managed"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel wants to be a sophisticated, high end spa destination. The staff is sincere at trying to be that. But in the execution Alexander House fails. For the price, minor things should not go wrong. But the safe in our room did not work. At the one breakfast we ate at the hotel, the fruit plate we ordered never arrived and other items were unavailable. At dinners, the amuse bouche was the same each of 3 nights--a potato leak soup--and the menu never changed. Guests were not warned ahead to book tables for dinner and on weekends locals crowded out the guests from prime dining hours. On one dinner bill the waiter forgot to charge for drinks and had to be reminded. Service at the restaurant was frequently slow despite lots of staff (all of whom seemed very young). At a lower price point and with less up-front pretentiousness these would be minor matters. But at luxury prices and positioning, there is a lack of attention to detail here that suggests it needs experienced managers to teach the eager but under trained staff how to live up to the hotel's billing.
Genuine Hotels.com guest review
3 night trip Oct 17, 2013
Peter G
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Top draw.. Again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We've been back several times, beautiful!
Genuine Hotels.com guest review
1 night family trip Mar 26, 2015
Chris
GB
5.0 / 5Outstanding
"Nice country-side break close to London"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
We`ve spent a couple of days it the property and much enjoyed it. The hotel is lovely. The stuff is very helpful and nice. The room was a bit dark, but apart from it very nice - clean, spacious and nicely decorated. Both restaurants offer delicious food. The spa-center is lovely, especially a hot-tub outside - it was so good to sit in a hot tube under the moon sky.
Genuine Hotels.com guest review
1 night family trip Jan 28, 2015
Ivan
GB
3.0 / 5Good
"not worth the money."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
bad points- - room ceiling was 6 ft. far too low and cramped. - bathroom door would not lock -seperate wc without window - house keeping would have to be prompted - overall service was 3 star at best - spa over priced by 30% - AG fine dining restaurant- food was avergage, service was poor - no hall room - much less grand than portrayed
Genuine Hotels.com guest review
3 night romance trip Jan 15, 2015
A Traveler
GB
5.0 / 5Outstanding
"Think Downton Abbey experience...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Think Downton Abbey.... Arriving to the welcoming door men, taking your bags for you and seeing you to reception. The smell of open fires with amazingly large fireplaces, crystal chandeliers, antique furniture and beautiful decor. This is just the hotel. The spa, again amazing; a choice of spas (indoor and out), wonderful massaging jets, swimming pool, sauna, wet room and large changing rooms with fluffy towels, hair dryers, hair straighteners, and all the other toiletries one requires. We didn't book any treatments, the hotel and the spa are tonic enough! This was our second stay, we travelled over 3 hours just to stay here again, and it was well worth it. We had a meal in AG's a la carte restaurant, which was delicious, but sadly I was too full from the aperitifs that you are given beforehand to fully enjoy my main meal. We have stayed in many five star hotels here and abroad, but this one takes some beating!
Genuine Hotels.com guest review
2 night romance trip Jan 6, 2015
Gordon
GB
2.0 / 5Fair
"Beautiful building. Good first greeting."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Room flawed. Terrible overpriced food. Restaurant staff totally untrained. Food mediocre at best.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
GB
5.0 / 5Outstanding
"Stunning Hotel and Spa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A fabulous night hotel, perfect for a most indulgent romantic break. Superb dinner - definitely have the tasting menu! The spa was wonderful. A first rate stay from the moment we were welcomed.
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
david
GB
5.0 / 5Outstanding
"Rainy night in East Grinstead"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely hotel - amazing service and ambience. Breakfast a little pricey but very attentive staff. Hard to fault really.
Genuine Hotels.com guest review
1 night business trip Nov 26, 2014
Andrew
GB
5.0 / 5Outstanding
"A lovely mid-week one-night break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
A glorious country house hotel. We were looked after perfectly all the time. When we were told the restaurant we wanted was full, they still managed to double check and put us in. Great night.
Genuine Hotels.com guest review
1 night romance trip Nov 18, 2014
Barry
GB
5.0 / 5Outstanding
"Gimme a break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Seriously needed some down time and this was just what the doctor ordered! Pampering and luxury..perfect!
Genuine Hotels.com guest review
2 night trip Nov 9, 2014
Sue
GB
4.0 / 5Excellent
"Awesome spa!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely setting and grand looking hotel with a beautiful spa area. The staff were friendly and helpful. The room itself however (Chelsea)was not of a 5 star standard unfortunately. Although the view was good the windows were quite dirty and painted shut apart from one. The interleading door rattled all night and there was no minibar. I would still recommend this hotel though, based purely on the spa (possibly the best one that I have been to).
Genuine Hotels.com guest review
1 night trip with friends Nov 1, 2014
A Traveler
GB
5.0 / 5Outstanding
"We'll be back...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
My partner and i stayed in Alexander House for just one night. The staff were very welcoming and the old part of the hotel was delightful. I would highly recommend the he made beefburger from the bar! The spa is one of the best I have seen with indoor and outdoor fascilities. The only negative from our stay was the price of treatments. These are by far the most expensive i have ever seen. Would highly recommend this hotel and we'll certainly visit again.
Genuine Hotels.com guest review
1 night romance trip Oct 9, 2014
A Traveler
GB
2.0 / 5Fair
"not really a 5 star service hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
As a international traveler staying at countless 5 star resorts, I was disappointed with the level of service you would expect from a 5 star rated hotel in terms of amenities and attention to detail. For those looking for the usual 5 star service, you will not find it at this hotel
Genuine Hotels.com guest review
4 night trip Aug 10, 2014
Paul
GB
5.0 / 5Outstanding
"Best Hotel I have Ever Stayed At"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
WOW!! I booked this hotel for one night for my BFF's birthday treat. We stayed in the Chestnut Suite. The room was large and comfortable. There was a double shower and a free standing bath in the bathroom. The bed was so comfortable.We spent a lot of time walking round the grounds as the weather was lovely during our stay, the hot tub in the pretty gardens was lovely and there were plenty of sunbeds available to relax in the sunshine. The indoor pool area was unbelievable, The jacuzzi was MASSIVE! There were several different buttons you could press to operate different water features, we spent ages having fun in there. The sauna and steam room were fantastic too with a really lovely surprise cold shower feature to cool down afterwards. We ate in the brasserie restaurant as we fancied something a little informal for our evening meal. It was everything we could have hoped for and more. My BFF had steak and I had lobster pasta, we shared tender stem broccoli and spinach as sides. It was all amazing! Overall this hotel was out of this world!! The service was impeccable from beginning to end. I can't wait until I return! I LOVE ALEXANDER HOUSE xxx
Genuine Hotels.com guest review
1 night trip Jul 19, 2014
Sarah Rush
GB
3.0 / 5Good
"Special birthday treat"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel, spa, room, front of house, concierge absolutely superb, just what you expect for £245 per night. Restraunt staff absolutely appalling, no attention to detail like a steak knife for steak, I had to ask, forgetting the order literally five minutes after order, wrong drinks delivered to the table and the food was average in the reflections restraunt, not what we expected following the arrival experience. The turn down service was a joke, they literally just pulled the corners of the duvet back, pillows were as we left them after an afternoon nap, and they took our chilled water out of the fridge and left it to warm!? Oh they did empty the bin.., breakfast service was equally underwhelming.
Genuine Expedia guest review
Other trip Jul 8, 2014
Paul
GB
1.0 / 5Poor
"Lovely location, awfull rooms and service"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
We arrived and were shown to our room called Devonshire, don't stay in is room. It was a cool evening however it was way too warm as only part of one window would open. The rest of the windows were painted over. With the window open you could smell the extracter fan from the kitchen. The service at the hotel was awfull, it took a long time to find someone to talk to about the room where we were offered a junior suite at extra cost which we declined as it was ridiculous for this standard of room. At drinks in the evening and breakfast the next day service was very slow, over an hour for breakfast to arrive. The staff appeared uninterested and overworked.
Genuine Expedia guest review
Other trip Jun 16, 2014
david
GB
4.0 / 5Excellent
"Secluded luxury resort"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The most notable part was that the service was excellent throughout although we happened to check in at the same time as a large wedding, so the staff were stretched to the limit. Room was nice with a very large and well decorated bathroom. I would probably opt to pay extra for a nicer room (we had chosen the basic room) in order to have some kind of view. Now all that we saw were the AC units on the back of the hotel. The spa was a bit run down and they needed to close the pool due to technical issues at one point. It was also disappointing that the sauna and steam rooms are in the changing rooms, and thereby not shared. The outdoor Jacuzzi was very nice and cozy. My wife tried the spa treatments and she was happy with the massage and facial treatment. The restaurant was good albeit a bit expensive by local standard. I can imagine that it would get a bit dull if one stayed more than a couple of nights. All in all the positives far outweighed the negatives of our stay. We liked it and are considering to go back.
Genuine Hotels.com guest review
2 night romance trip Jan 1, 2014
Dan
IE
5.0 / 5Outstanding
"Beautiful hotel and one of the best spas ever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I recently stayed at this hotel and the spa was the absolute highlight of the stay. The service was excellent. My room was lovely, although a bit stuffy as the air con was broken and they tried but failed to fix it. I had the hair dryer on trying to get ready for a big dinner I had to go to and was getting rather overheated. But other than that, It was great.
Genuine Hotels.com guest review
1 night trip May 3, 2014
A Traveler
GB
3.0 / 5Good
"Easter weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel. But it's not a 5 star. Staff is perfect as well as the service. But again guys, only because I compare it with the real 5 star hotels the facilities, that's why it is not a 5 star to me. But overall I had a lovely time and would still recommend it to anyone else who is probably looking for a proper 4 star hotels and an amazing SPA day outside London.
Genuine Expedia guest review
Other trip Apr 22, 2014
A Traveler
GB
4.0 / 5Excellent
"Weekend break"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent service, lovely location, good facilities
Genuine Expedia guest review
Other trip Apr 16, 2014
A Traveler
GB
4.0 / 5Excellent
"Hotel Alexandra"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Three night stay, restaurant used on two evening Friday and Sunday, service on Friday exceptional and food of a very high standard. Unfortunatly the Sunday was not of the same standard, table booked from 20:00 shown to our table on time but we were not given a menu until 20:35, starter ordered at 20:50 when staff eventually returned but did not arrive on the table until 21:15, (quility of starter very good and no complaints) Main course did not arrive until 21:40 and although the quility and experiance was of a very high standard the food arrived on the table a little chilled but worth the wait. Room service on the whole very good but we where required on one day the phone reception and query the non arrival of staff to replenish consumables and clean the room, this arrranged very promptly. On the whole the experiance was very pleasant with only those small complaints listed above to dampen an experiance that I would recomend to others. Extensive use of the swimming pool ECT that made the whole experiance one to remember.
Genuine Expedia guest review
Other trip Jan 7, 2014
Roy
GB
4.0 / 5Excellent
"Old style hotel but modern service"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel, lovely interiors, modern rooms, and thankfully help wit your bags up a mountain of stairs. Overall happy with my stay although trying to get a coffee in the morning was beyond their capability. I'd recommend a stay there.
Genuine Hotels.com guest review
1 night trip Nov 30, 2013
Ruth
GB
5.0 / 5Outstanding
"Proposal - SHE SAID YES!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Planned way in advance, traveled for nearly 14 hours, 600 mile round trip, and it was worth every traffic jam on route, every mile & every pound! This 5* hotel met all expectations, and was treated like royalty, an the best part, the girl in my life who was once my friend, best friend, then girlfriend, has now become my fiancee and soon to be my wife! All thanks to Alexander House!
Genuine Hotels.com guest review
1 night trip Nov 14, 2013
JH
GB
5.0 / 5Outstanding
"Wonderful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the Alexander house! Beautiful inside and out. Amazing staff, from entering the house until the last minute leaving!! Will 100% be going back.
Genuine Hotels.com guest review
1 night romance trip Aug 28, 2013
Browning
GB
5.0 / 5Outstanding
"Wow!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
From the moment we arrived, the greeting from the front of house, receptionist and Spa was first class. The two spa treatmenets I booked for my wife and I were superb and the Spa fantastic. The food in the fine dining was the best we ever had, the chateaubrean was seasoned and cooked to perfection, what a lovely day and night, could not fault it from start to finish. You pay the money and this is what you get, 5 * all the way, will certainly return.
Genuine Hotels.com guest review
1 night trip Aug 3, 2013
Jon A
GB
4.0 / 5Excellent
"Pleasing property close to Gatwick excellent spa."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I had read the previous reviews before booking this hotel with hope that I did not end up in the attic room up the tiny staircase, but guess what I did!! However although it did have lower ceilings and was obviously up in the eves it was not unpleasant. The bed was extremely comfortable and as I was only staying one night before flying from Gatwick it was adequate. Huge well equipped bathroom. I had a lovely afternoon tea in the pretty garden area, room service for dinner and breakfast in the equally pretty courtyard restaurant all were of a good standard. I had an excellent treatment in the spa which was obviously very popular as it was very busy. This was a most pleasant change from staying at one of the sterile airport hotels. Would definitely stay here if flying from Gatwick again.
Genuine Expedia guest review
Other trip Jul 27, 2013
Janet
GB
3.0 / 5Good
"Nice but not worth the cost"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel and Spa were nice? Our beef was about two things, firstly the value for money, they charge top end prices for everything, and its not top end. The service in many instances fell short of what you'd expect of an expensive 5 start hotel. No big dramas, just not attentive enough.
Genuine Expedia guest review
Other trip Jul 21, 2013
A Traveler
GB
4.0 / 5Excellent
"Near perfect and close to Gatwick"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel and grounds of this lovely hotel are perfect.Lots of outdoor space to sit and relax. Our stay was great other than the room which, by the way, was the only available room when we checked in. The room was very small even by European standards and there was no air conditioning which made it nearly unbearable. But, that said the hotel is really great and the staff accommodating. The spa is fantastic and the hydro pool is perfect especially after jet lag!!! All in all a great experience and even better if we could have a larger room.
Genuine Expedia guest review
Other trip Jul 16, 2013
A Traveler
IN
5.0 / 5Outstanding
"Perfect stay for a romantic getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
On arrival we were warmly welcomed and check-in was swift. All staff were pleasant and not intrusive when relaxing in the lovely grounds. The room was well maintained and bed very comfortable. Even with a wedding disco a going on it was very quiet. Only slight thing is the lovely shower design means after spending a long time in there the bathroom floor was very wet, and the very large bath took a very long time to fill.
Genuine Hotels.com guest review
1 night romance trip Jun 1, 2013
Loving Couple
GB
4.0 / 5Excellent
"Relaxing nights stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff extremely welcoming, spa was lovely, room was nice, although very warm overnight. Some noise from hotel terrace and an unfortunate fire alarm at midnight. A lovely stay overall but a couple of very minor blips.
Genuine Expedia guest review
Other trip Jun 3, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great hotel for couples and romantic dates"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Amazing Hotel! Amazing staff! We are definitely coming back soon.
Genuine Expedia guest review
Other trip May 23, 2013
Lexi
GB
5.0 / 5Outstanding
"Great Spa Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is in a great location, about 20 minutes from the M23. The spa was great, note the steam room and sauna are in the changing rooms. The bed was very comfortable and i had a great nights sleep. Service was 10+
Genuine Hotels.com guest review
1 night romance trip Mar 30, 2013
Eric
GB
4.0 / 5Excellent
"Not quite perfect"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Lovely hotel in so many ways. Nice spa and treatments... Beautiful bedroom and view. Dinner was slightly disappointing... Food was good but service was slow and they played music better suited to a cruise throughout the meal.
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
A Traveler
GB
5.0 / 5Outstanding
"Superb in every way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is truly excellent and we see ourselves making further trips here. Recommended without equivocation as a place to come and de-stress, unwind and be thoroughly spoiled!!
Genuine Expedia guest review
Other trip Jan 5, 2013
Neil
GB
2.0 / 5Fair
"Room Too Small for Comfort"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The room was too small. I actually had to duck my head every time I walked around the bed to get from the bathroom to the TV/desk to avoid hitting it on the slanting wall. Not exactly five-star comfort.
Genuine Expedia guest review
Other trip Oct 14, 2012
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Read many reviews about this hotel before booking. The room was an attic room up a musty dark staircase which was very disappointing as we were expecting luxurious. Although the restaurant food was lovely and the service was outstanding, it was overpriced however the overwhelming five star spa redeemed our experience..
Genuine Hotels.com guest review
Romance trip Oct 8, 2012
Lynn
GB
5.0 / 5Outstanding
"Bliss!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
After being let down by two previous hotels on this trip it was an absolute pleasure to stay here! Gorgeous bed and linens! Wonderful extremely helpful staff! A pleasure!
Genuine Expedia guest review
Other trip Sep 30, 2012
A Traveler
GB
5.0 / 5Outstanding
"Great for a romantic getaway."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fabulously decorated, olde world hotel with top quality professional staff. We arrived late for a one night stay which was the most disappointing part as could not really make the most of the stay. Dinner in the less formal restaurant was wonderful; would have loved to try the formal dining room but time and money would not permit! We stayed in the Windsor room which was an attic room with a quirky yet perfect bedroom/bathroom design; I cannot say enough about this luxurious hotel. Also very close to Gatwick airport for those who'd like to start their holiday one day early. Only suggestion I would make is a lighted sign outside the property..it took us a while to find in the dark winding country roads, even with a sat nav.
Genuine Expedia guest review
Other trip Sep 13, 2012
A Traveler
GB
4.0 / 5Excellent
"Lovely Spa and quiet location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely spa is definetely worth to try it. the quality of water was really good! Room was reasonablely good.The food in hotel restuarant was fine except the portion. I ordered a fish and chips.. yet the fish was too small even for a woman. (If you were a man, you will get angry!!! ) Overall, it was good to book it if you like a spa.
Genuine Hotels.com guest review
1 night romance trip Jun 14, 2012
JH
GB

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Det værelse vi først fik var betydelig ringere end forventet og ikke i overenstemmelse med den bekræftede booking vi havde fra Hotels.com.Det lykkedes at få et andet værelse.Det viste sig at der var bryllup på hotellet den aften, så det var ikke muligt at spise i restauranten. Det kunne de godt have gjort opmærksom på før vores ankomst
Genuine Hotels.com guest review
1 night trip Jun 7, 2013
A Traveler
DK
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Jul 24, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Feb 8, 2015
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Dec 7, 2013
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Business trip Oct 8, 2012
A Traveler
CA

TripAdvisor reviews for Alexander House Hotel & Utopia Spa

Overall rating:Based on 1179 traveler reviews

Most recent traveler reviews:

Overall Rating
"Kid free escape!"
06/01/15 Jacci D Worcestershire, United Kingdom
This was a wonderful hotel to have a much needed rest from our nine year old triplets! The staff couldn't do enough for you. Everyone we came across was friendly and appeared very happy in their position. Our room was a garden suite, one of the new cedar lodge suites. Wow! What an amazing room, from the king size v sprung bed to the rainfall shower. There was even mood lighting in both the room and the bathroom. I am not good with beds as most mattresses play my back up, this bed was awesome! Our food was the nicest we have had out in a very long time. Beautifully presented too. I cannot give enough praise for this hotel and the staff. Thank you for a much needed rest.
Overall Rating
"Anniversary Suprise Weekend"
06/01/15 Jamie N
Had a wonderful anniversary! Staff were superb, spa was fantastic and venue was beautiful! Had the best afternoon tea set in a huge drawing room with high ceilings and stunning decor. Had dinner in the AG's restaurant, food was amazing! Will definitely come back in the near future!
Overall Rating
"Wonderfully treated."
06/01/15 GPalmer2004
Lovely hotel. Wonderful Spa. Was made to feel very special. The staff were informative and friendly and very efficient. The Cedar Lodge was very impressive and the room had everything you could have wanted. Impeccably clean as well. The knowledge of the waiters in AG's restaurant was also right up there with some if the best service I've had. All in all first class and well worth a 5 star visit. Mr G Palmer.
Overall Rating
"Lovely experience but the price is way too high with hidden service charges"
05/30/15 MSMSMSMS London, United Kingdom
I do like coming here to get my Spa fix and overall it's good but I always leave feeling a little bit cheated as the prices are just too high, for the service/goods you receive. I travel extensively and have stayed at both top end and low end establishments, so this is a very honest review on what is billed as a 5 Star Hotel. First of all the good: - Friendly staff & welcome and borrowed an phone charger no problem. - Bedroom had the wow factor with a gorgeous standalone bath and walk in shower. Lovely thick mattress topper and a good nights sleep. - Spa is good and could be amazing ...more of which later...They are extending the number of hot tubs creating an additional 4 for couples and a joint male/female sauna outdoors by the main hot tub - this will be great when finished as it can get crowded. The not so good: - There are hidden service charges on your final bill (12.5% which is not itemised as service charge). I cannot tell you if this is added onto Spa treatments, Spa purchases etc because it is not clear on the bill. I believe my service charge was approx £50 for two people staying 1 night dinner, bed, breakfast and 1 Spa Treatment...I am happy to pay on OPTIONAL service charge but an imposed and hidden one at that, is simply underhand. - The food whilst good is way overpriced. We had lamb £20 and for that you get 2 small pieces, piled on top of a very tiny mound of mash..if you order extra sides, to make it a proper meal, like new potatoes and vegetables, these will set you back £5 for each each, so that a cool £30 for your main course plus the 12.5% service charge).....it's good but not that good,... in London at a top restaurant, maybe but for here?...I'm puzzled! Another example is one measure of Calvados will set you back £22! (oh yes and plus 12.5%) ...wow! One pot of tea for two people will set you back £10 plus 12.5% service (so £6 for one tea incl. service!) .. All of these are outrageous prices ! - The Spa outside tub was pleasant enough but the pathway is dirty and full of bird poop. People coming and going in bare foot are bringing that to join you in the hot tub and back into the main Spa area - this should be wet cleaned / disinfected as a min. daily! - After 3 hours in the Spa I had a shower and used my white face cloth to get soap suds to wash off all the chlorine over my body and I found my arms had a brown slime on them (I do not use fake tan and am a clean person). Horrified and wonder how often there is a water change in the wet areas...(and see above point). This place could be amazing and if it was, you'd happily pay the prices they ask and maybe even the imposed hidden service charges....so this is why I always seem to leave here feeling a bit cheated.
Overall Rating
"Amazing food at AG's restaurant and fantastic upgraded modern suite"
05/29/15 Fit2dro
We loved the spa and treatments but disappointed that though visiting as a couple the steam rooms and saunas were segregated. Also the hot tubs were not exactly hot. Other than that this is a fabulous hotel with friendly helpful staff and a very good varied menu with exciting tastes.
Overall Rating
"Ok but not overwhelmed"
05/27/15 browngirl06 London
Booked a last minute with Expedia which was a lot cheaper than booking directly!! We called the hotel on Sunday afternoon to book a last minute trip for Sunday night to Tuesday morning & was quoted £600 per night for the only room left (garden suite) room only... However on checking Expedia we got the room for £735 for 2 nights!! Spa was fully booked for treatments but we could use pools/sauna. Arrived at 11pm and had to get a luggage trolley ourself to get out bags to reception... 1st strike! Ordered room service which was only sandwiches at that time... 2nd strike! Ordered breakfast in the room for the next day for time slot of 9-10am. at 10.30am we got a call to say it would be with us shortly and went it arrived I didn't enjoy it at all in fact I only got through half of it... Not impressed for the price! Maybe should have gone to the restaurant instead of ordering to the room. Spa was nice, very busy so had to wait for people to leave the jacuzzi/hydro pool to get in. Used the complimentary bikes to ride to the crown pub for lunch as I wasn't keen on eating in the hotel since breakfast wasn't good. The bikes were fun and the pub food was good and big portions! Went to the Indian restaurant (tarana) close to the hotel on recommendation from a hotel worker and wasn't disappointed, authentic food and again big portions! Highly recommended! I Liked how bottled water was available in the room along with some treats (marshmallows, pretzels & sweets). Also liked the fact there was a full iron and board. Robes & slippers are provided along with toiletries but other than those extras & the decor/furniture I wouldn't say this is 5* or worth the price! I'm not a complainer and not doing it just for the sake of it... We literally could have gone to Europe for the weekend for the same price and I expected a little more va va voom after looking at the website.
Overall Rating
"Good, but missed the wow factor."
05/23/15 AliE48 Caterham, United Kingdom
The good stuff: Beautiful setting, lovely room, food was amazing, cocktails delicious (especially the cucumber martini). Not so good: Service was very slow - we waited about half an hour to be served cocktails when we arrived, and that was after moving the chairs around trying to find 3 that didn't have bird poop on them. We were then automatically charged £5 for service for this on our bill at the end of our stay. No hairdryer in the room, and when I called down to ask for one, I waited about 20 minutes for one to arrive. We spent the afternoon in the spa, and in the outside jaccuzi it would have been nice to have been offered a glass of something there. Overall, we had a lovely evening, but for the price paid I would have expected a bit more "wow".
Overall Rating
"Stunning 5* hotel Deserving of status"
05/22/15 Martin B Pitstone, United Kingdom
I took the wife for a weekend to this hotel for her birthday. (Lets get it out of the way but) it is not cheap. It is very expensive. However having said that the whole experience was fantastic. The Hotel is maintained extremely well and everything is spotless and looks new (i.e furniture etc) including the Antiques!! The grounds are tidy (and the "walk" is fantastic down and around the lakes) The staff are exceedingly attentive and are eager to help at all times, especially the Reception and Concierge staff (or whom there are many!) The Room (Duluxe Garden Suite in the new Building (16 Petworth)) was probably one of the nicest i have stayed in in the UK. Spacious and comfortable with a stunning double bath and walk in shower area and his/hers sinks. We ate both nights in the Reflections restaurant (as AG's seemed a little too fancy (and pricey)) and the food was really good, with an excellent and interesting choice well prepared and served by friendly efficient staff The wife had several treatments in the Spa and that too was well laid out and matches the hotel
Overall Rating
"Fantastic anniversary break!"
05/19/15 Katemead
What a beautiful hotel! From the moment we arrived the staff were so friendly & helpful. The spa is pure luxury and the food & drinks are divine! Milan behind the bar was lovely! We can honestly say it was a 5 star stay and we left feeling so relaxed and pampered! I highly recommend the afternoon tea and also AG's restaurant. The pilates class was great too! We visited nearby Chartwell House and also Brighton - both within easy reach. Thanks for a great stay - Mr & Mrs Hurren.
Overall Rating
"Alexander House"
05/18/15 kjwalke Warlingham, England
We throughly enjoyed our stay and the staff couldn't be more helpful. Room was lovely especially the view, could not fault service. Spa is very clean and relaxing. Although we did not try the restaurants in the evening, we enjoyed the breakfast which caters for all. I would definitely recommend for a relaxing break.
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