The hotel wants to be a sophisticated, high end spa destination. The staff is sincere at trying to be that. But in the execution Alexander House fails. For the price, minor things should not go wrong. But the safe in our room did not work. At the one breakfast we ate at the hotel, the fruit plate we ordered never arrived and other items were unavailable. […] At dinners, the amuse bouche was the same each of 3 nights--a potato leak soup--and the menu never changed. Guests were not warned ahead to book tables for dinner and on weekends locals crowded out the guests from prime dining hours. On one dinner bill the waiter forgot to charge for drinks and had to be reminded. Service at the restaurant was frequently slow despite lots of staff (all of whom seemed very young). At a lower price point and with less up-front pretentiousness these would be minor matters. But at luxury prices and positioning, there is a lack of attention to detail here that suggests it needs experienced managers to teach the eager but under trained staff how to live up to the hotel's billing. Read moreGenuine Hotels.com guest review
Three night stay, restaurant used on two evening Friday and Sunday, service on Friday exceptional and food of a very high standard. Unfortunatly the Sunday was not of the same standard, table booked from 20:00 shown to our table on time but we were not given a menu until 20:35, starter ordered at 20:50 when staff eventually returned but did not arrive […] on the table until 21:15, (quility of starter very good and no complaints) Main course did not arrive until 21:40 and although the quility and experiance was of a very high standard the food arrived on the table a little chilled but worth the wait. Room service on the whole very good but we where required on one day the phone reception and query the non arrival of staff to replenish consumables and clean the room, this arrranged very promptly. On the whole the experiance was very pleasant with only those small complaints listed above to dampen an experiance that I would recomend to others. Extensive use of the swimming pool ECT that made the whole experiance one to remember. Read moreGenuine Expedia guest review
"Old style hotel but modern service"
Great hotel, lovely interiors, modern rooms, and thankfully help wit your bags up a mountain of stairs. Overall happy with my stay although trying to get a coffee in the morning was beyond their capability. I'd recommend a stay there.Genuine Hotels.com guest review
"Proposal - SHE SAID YES!"
Planned way in advance, traveled for nearly 14 hours, 600 mile round trip, and it was worth every traffic jam on route, every mile & every pound! This 5* hotel met all expectations, and was treated like royalty, an the best part, the girl in my life who was once my friend, best friend, then girlfriend, has now become my fiancee and soon to be my wife! […] All thanks to Alexander House! Read moreGenuine Hotels.com guest review
Loved the Alexander house! Beautiful inside and out. Amazing staff, from entering the house until the last minute leaving!! Will 100% be going back.Genuine Hotels.com guest review
From the moment we arrived, the greeting from the front of house, receptionist and Spa was first class. The two spa treatmenets I booked for my wife and I were superb and the Spa fantastic. The food in the fine dining was the best we ever had, the chateaubrean was seasoned and cooked to perfection, what a lovely day and night, could not fault it from […] start to finish. You pay the money and this is what you get, 5 * all the way, will certainly return. Read moreGenuine Hotels.com guest review
"Pleasing property close to Gatwick excellent spa."
I had read the previous reviews before booking this hotel with hope that I did not end up in the attic room up the tiny staircase, but guess what I did!! However although it did have lower ceilings and was obviously up in the eves it was not unpleasant. The bed was extremely comfortable and as I was only staying one night before flying from Gatwick […] it was adequate. Huge well equipped bathroom. I had a lovely afternoon tea in the pretty garden area, room service for dinner and breakfast in the equally pretty courtyard restaurant all were of a good standard. I had an excellent treatment in the spa which was obviously very popular as it was very busy. This was a most pleasant change from staying at one of the sterile airport hotels. Would definitely stay here if flying from Gatwick again. Read moreGenuine Expedia guest review
"Nice but not worth the cost"
Hotel and Spa were nice? Our beef was about two things, firstly the value for money, they charge top end prices for everything, and its not top end. The service in many instances fell short of what you'd expect of an expensive 5 start hotel. No big dramas, just not attentive enough.Genuine Expedia guest review
"Near perfect and close to Gatwick"
The hotel and grounds of this lovely hotel are perfect.Lots of outdoor space to sit and relax. Our stay was great other than the room which, by the way, was the only available room when we checked in. The room was very small even by European standards and there was no air conditioning which made it nearly unbearable. But, that said the hotel is really […] great and the staff accommodating. The spa is fantastic and the hydro pool is perfect especially after jet lag!!! All in all a great experience and even better if we could have a larger room. Read moreGenuine Expedia guest review
"Perfect stay for a romantic getaway"
On arrival we were warmly welcomed and check-in was swift. All staff were pleasant and not intrusive when relaxing in the lovely grounds. The room was well maintained and bed very comfortable. Even with a wedding disco a going on it was very quiet. Only slight thing is the lovely shower design means after spending a long time in there the bathroom floor […] was very wet, and the very large bath took a very long time to fill. Read moreGenuine Hotels.com guest review
"Relaxing nights stay."
Hotel staff extremely welcoming, spa was lovely, room was nice, although very warm overnight. Some noise from hotel terrace and an unfortunate fire alarm at midnight. A lovely stay overall but a couple of very minor blips.Genuine Expedia guest review
"Great hotel for couples and romantic dates"
Amazing Hotel! Amazing staff! We are definitely coming back soon.Genuine Expedia guest review
"Great Spa Location"
The hotel is in a great location, about 20 minutes from the M23. The spa was great, note the steam room and sauna are in the changing rooms. The bed was very comfortable and i had a great nights sleep. Service was 10+Genuine Hotels.com guest review
"Not quite perfect"
Lovely hotel in so many ways. Nice spa and treatments... Beautiful bedroom and view. Dinner was slightly disappointing... Food was good but service was slow and they played music better suited to a cruise throughout the meal.Genuine Hotels.com guest review
"Superb in every way"
This hotel is truly excellent and we see ourselves making further trips here. Recommended without equivocation as a place to come and de-stress, unwind and be thoroughly spoiled!!Genuine Expedia guest review
"Room Too Small for Comfort"
The room was too small. I actually had to duck my head every time I walked around the bed to get from the bathroom to the TV/desk to avoid hitting it on the slanting wall. Not exactly five-star comfort.Genuine Expedia guest review
Read many reviews about this hotel before booking. The room was an attic room up a musty dark staircase which was very disappointing as we were expecting luxurious. Although the restaurant food was lovely and the service was outstanding, it was overpriced however the overwhelming five star spa redeemed our experience..Genuine Hotels.com guest review
After being let down by two previous hotels on this trip it was an absolute pleasure to stay here! Gorgeous bed and linens! Wonderful extremely helpful staff! A pleasure!Genuine Expedia guest review
"Great for a romantic getaway."
Fabulously decorated, olde world hotel with top quality professional staff. We arrived late for a one night stay which was the most disappointing part as could not really make the most of the stay. Dinner in the less formal restaurant was wonderful; would have loved to try the formal dining room but time and money would not permit! We stayed in the […] Windsor room which was an attic room with a quirky yet perfect bedroom/bathroom design; I cannot say enough about this luxurious hotel. Also very close to Gatwick airport for those who'd like to start their holiday one day early. Only suggestion I would make is a lighted sign outside the property..it took us a while to find in the dark winding country roads, even with a sat nav. Read moreGenuine Expedia guest review
"Lovely Spa and quiet location"
Lovely spa is definetely worth to try it. the quality of water was really good! Room was reasonablely good.The food in hotel restuarant was fine except the portion. I ordered a fish and chips.. yet the fish was too small even for a woman. (If you were a man, you will get angry!!! ) Overall, it was good to book it if you like a spa.Genuine Hotels.com guest review
"4 star Fawlty Towers & dirty duvet."
Beautiful building and spa. Shame that nothing worked in our room! The CD player wasn't working, we had only 3 channels on the TV, window in bathroom would not shut (the manager tried too) bathroom lights would not turn on. Duvet had blood on it. Staff very sweet but incredibly immature and inexperienced. After an overpriced meal in 'relfections' we […] were told by a lad to leave with no explanation (assumed as it was closing?)Very odd, didn't offer to carry our wine to room. Spa lovely but again, staff are sweet to chat to however they told me the towel washing machine was not working, i need to know because??! Wouldn't stay again. Read moreGenuine Hotels.com guest review
"Pleasant stay at Alexandra house hotel."
Very pleasant stay. Lovely surroundings, very clean and comfortable room, friendly and helpful staff. Thank you.Genuine Expedia guest review
"Good small hotel"
The hotel was well located and easy to find. The staff were friendly and the room had nice decor and was comfortable. Our only problem was that the television did not work on some of the channels. I did report this and asked if it could be fixed by the evening when I returned but nothing had been done about it. I phoned reception 5 times to ask about […] it and there was no answer. My only other slight problem is that there was only 1 vegetarian meal on the menu, which doesn't exactly give you much choice - especially if you don't like risotto! Would I go back - yes - it is a lot better than other hotels that I have stayed in close to Gatwick airport. Read moreGenuine Expedia guest review
"U.K. & USA 2 WEDLOCK"
1 on 1 time was needed as my fiancée lives & work in USA, me here on call 24/7. Originally I checked many websites and came across hotel dot com. The site was very easy to use and no jargon literature. Alexander House And Utopia Spa hotel (4 Star) came up and after reading thoroughly I decided to proceed further. In short – the staff are incomparable, […] the welcoming, hospitality, food, spa, rooms etc etc.. With my hand on heart, I recommend you as a reader “ A Must Visit ”. Jai U.K. & Bharti USA Read moreGenuine Hotels.com guest review
The service was superb and the rooms were amazing..My only critque is the dining room..the food was good but the decor was much too modern for the rest of the property and not inviting.Genuine Expedia guest review
"Great escape hotel very quite, attenttive staff"
Its just off the main road but within its on ground so it keeps its peaceful nature. The entrance is very impressive and the resturant to with good choice for breakfast. They very attentive staff and thoughtful. One minor comment its an old hotel and some of the windows dont shut so well so could be cold in the autumn/ I noticed the heating wasnt on […] either. Read moreGenuine Hotels.com guest review
"Hotel Alexander Utopia & Spa"
Stayed 3 nights for our 18th Wedding Anniversary and could not be happier. A fantastic hotel and spa where the staff were welcoming and couldn't do enough for you. One of the very special touches was the staff who turned down your bed at night and left a poem and the next days weather on your bed every night, was such a lovely touch. Would recommend […] everyone to pay this hotel a visit, you will not be disappointed and will definitely want a return visit. Thanks to all the staff for making our time extra special. Read moreGenuine Hotels.com guest review
"Alexander House And Utopia Spa"
Great hotel, helpful staff. We were upgraded to one of the Master Suites as it was the first night of our honeymoon. Unfortunately our room service order was forgotten due to a mix up between the reception and kitchen but they gave us the food free and a couple of glasses of champagne too - you couldn't ask for anymore. Gorgeous grounds, great spa, […] very smart hotel and great location for Gatwick Airport - would definitely stay again. Read moreGenuine Expedia guest review
Det værelse vi først fik var betydelig ringere end forventet og ikke i overenstemmelse med den bekræftede booking vi havde fra Hotels.com.Det lykkedes at få et andet værelse.Det viste sig at der var bryllup på hotellet den aften, så det var ikke muligt at spise i restauranten. Det kunne de godt have gjort opmærksom på før vores ankomstGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Beautiful hotel and spa with gourmet food."
04/19/14 accidentaltoorist london
This is a beautiful hotel, surrounded by woodland. The spa treatments are extremely good and we would recommend reflexology in particular. There are two restaurants here. The food in both is excellent. Our room was spacious and had wonderful views over the trees. We went on a walk on the trekking trail and saw deer and an owl. The staff are very helpful and lovely. A major bonus during our stay was that there were no children staying at the hotel, which made it a much more peaceful and relaxing break. Our only tiny complaint would be that service is a little slow in the restaurants, perhaps due to a slight lack of staff. But this is only a quibble. A romantic and relaxing place to unwind.
"Alexander House & Utopia Spa"
04/13/14 Anne B Twickenham, null, United Kingdom
Just come back from a fabulous one night stay. It was an anniversary treat, and treat it certainly was! The hotel and grounds are beautiful and our room was a delight to stay in. The decor was gorgeous and although the room and ensuite were both a very good size, the bedroom still had a cosy feel. We spent the afternoon in the Spa and having spent a few hours enjoying the facilites felt wonderfully relaxed for our evening. Had a delicious meal in Reflections, the food was all prepared to a high standard and neither of us could fault anything. We started and finished the evening with a drinks in the Champagne bar which was perfect. After the most wonderful sleep, on the most comfortable beds, we finished our stay with breakfast the next morning, which was hearty and again delicious! All the staff were an absolute credit to the hotel. Nothing was too much trouble and, all of them went that extra mile to make sure that our stay was just perfect. They were friendly, helpful and polite and I cannot think of one thing that I felt was lacking. I cannot recommend both the hotel and spa highly enough and we will definitely be returning.
"5 star everything"
04/13/14 Sophia Y London, United Kingdom
Having returned for a one night break for a friends hen party I can only sing the praises of this amazing hotel and spa. The service in our own private dining room was excellent and the food was delicious. The bedroom was extremely comfortable and very spacious. We were pleased to see that we had been visited before bedtime and water had been placed by our bedside table as well as our window blind closed for us. The spa facilities were out of this world! Beautiful decor and surroundings not mentioning the heavenly massage I had booked. I will definitely be visiting again soon! Thank you so much.
"ALexander House fabulous stay"
04/12/14 susan l hornchurch
Just come back from an amazing one night stay at Alexander House. Everything was perfect beautiful house beautiful grounds, the staff are friendly helpfull and nothing is too much trouble. The receptionist that greeted us on arrival Karen was very nice and did everything to make sure our stay was perfect. The Spa is amazing and we had a lovely meal in the restaurant, service and food could not be faulted. We will be returning. Karen was very professional and did everything to make sure our stay Karen was lovely very professional and could not do enough to make sure our stay was perfect. We hsd a lovely afternoon in the spa and the food and setvice in the restaurant was very good indeed. Beds so comfty lovrly nights sleep. We will ve returning.
04/09/14 Mette7406 East Grinstead, United Kingdom
My sister and I went to Alexander Hotel for afternoon tea. The waitress was very welcoming and friendly. The tea was wonderful and the food was to die for. Absolutely scrumptious and highly recommended.
"Spa day "
04/09/14 Nataliewat London, United Kingdom
Recently took my mum and sister to the Utopia Spa. Despite it being Mothering Sunday weekend the spa was not over crowded which was nice. Upon arrival we were greeted with our robes and given a tour but rather disappointingly slippers are not provided they charge for these so top bring your own flip flops! Lunch selection was very nice despite originally bringing out the wrong starters this was quickly rectified. I recommend the sticky toffee pud this was delicious! The grounds are beautiful and I highly recommend having a wonder around as there is plenty to see. The spa itself is beautiful. The large jacuzzi is a tad cold so I recommend using the outside or smaller one. The sauna and steam room is separated for male and females so if going as a couple this may be an issue. The treatment rooms are of a good size and the treatments were nice. Slight criticism the therapist did not ask about pressure of the massage or offer a glass of water following treatment. Minor touches but this can make all the difference. The staff were very professional throughout and attentive. I would recommend this for a relaxing day :-)
04/08/14 Aline V Crawley, England, United Kingdom
I treated my parents to a very British afternoon tea. The food was lovely, the service excellent, the concierge extremely helpful. The location is great. Would recommend and certainly go back. Just loved it.
"Not 5 star"
04/07/14 Lee P Redhill, United Kingdom
I booked a night stay ,and spa treatments for me and my girlfriend , for her birthday . Although the treatments were very nice . And the actual spa was gorgeous . The rooms were terrible , first we we're put in a tiny room , I noticed stains on the walls , in the bathroom wall paper was peeling off, when I asked to move , they tryed to charge us additional fee which we refused . Once they took a look they soon moved us .Are other room a lot nicer , but the walls were all hollow , you could hear absolutely everything your neighbours talking , people walking up and down . My girlfriend barely slept because she could here are neighbours talking . Apart from the rooms everything was lovely , the food was top notch
"Amazing! Can't recommend highly enough!"
04/07/14 Sonia R Purley, United Kingdom
We treated ourselves to a romantic weekend break to celebrate our 7th wedding anniversary. I have to say it was the most expensive weekend we ever had BUT it was sooo worth it! From start to finish it was amazing. Special mention to Keith the concierge who added a quintessential British Charm to the hotel ( I felt as though we were on Downton Abbey!) & Christian the bartender at the 1608 Champagne Bar who made the most delicious cocktails. The hotel is set in beautiful grounds and we had a lovely walk in the surrounding woods. The room luxuroius, the meals were nothing less than exceptional & the spa was just pure bliss. I can't recommend this hotel highly enough.
"Service is exceptional in both hotel and spa"
04/07/14 runtothesunlondon London
I'm gutted that I've only just discovered this place, it's lovely! The team in the hotel are the best I've encountered during my 4 week trip in the uk, the service is genuinely exceptional. I only had a massage in the spa but it was great. Looking forward to coming back
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )