All hotels in East Grinstead, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereTurners Hill, East Grinstead, England, RH10 4QD, United Kingdom, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 47 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.0
  • Condition
    4.4
  • Neighborhood
    4.5
4.0 / 5Excellent
"I believe it is the best hotel in that area."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I didn't appreciate the fact that they were trying to charge me again for the room, after I had already paid it in Expedia. I don't know if it was Expedia's fault or the hotel's, but had I not fought it and had I paid double, it would have been very bad. Lack of coordination from Expedia, possibly.
Genuine Expedia guest review
Other trip Oct 21, 2014
David Agami
US
3.0 / 5Good
"Under-Managed"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel wants to be a sophisticated, high end spa destination. The staff is sincere at trying to be that. But in the execution Alexander House fails. For the price, minor things should not go wrong. But the safe in our room did not work. At the one breakfast we ate at the hotel, the fruit plate we ordered never arrived and other items were unavailable. At dinners, the amuse bouche was the same each of 3 nights--a potato leak soup--and the menu never changed. Guests were not warned ahead to book tables for dinner and on weekends locals crowded out the guests from prime dining hours. On one dinner bill the waiter forgot to charge for drinks and had to be reminded. Service at the restaurant was frequently slow despite lots of staff (all of whom seemed very young). At a lower price point and with less up-front pretentiousness these would be minor matters. But at luxury prices and positioning, there is a lack of attention to detail here that suggests it needs experienced managers to teach the eager but under trained staff how to live up to the hotel's billing.
Genuine Hotels.com guest review
3 night trip Oct 17, 2013
Peter G
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Top draw.. Again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We've been back several times, beautiful!
Genuine Hotels.com guest review
1 night family trip Mar 26, 2015
Chris
GB
5.0 / 5Outstanding
"Nice country-side break close to London"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
We`ve spent a couple of days it the property and much enjoyed it. The hotel is lovely. The stuff is very helpful and nice. The room was a bit dark, but apart from it very nice - clean, spacious and nicely decorated. Both restaurants offer delicious food. The spa-center is lovely, especially a hot-tub outside - it was so good to sit in a hot tube under the moon sky.
Genuine Hotels.com guest review
1 night family trip Jan 28, 2015
Ivan
GB
3.0 / 5Good
"not worth the money."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
bad points- - room ceiling was 6 ft. far too low and cramped. - bathroom door would not lock -seperate wc without window - house keeping would have to be prompted - overall service was 3 star at best - spa over priced by 30% - AG fine dining restaurant- food was avergage, service was poor - no hall room - much less grand than portrayed
Genuine Hotels.com guest review
3 night romance trip Jan 15, 2015
A Traveler
GB
5.0 / 5Outstanding
"Think Downton Abbey experience...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Think Downton Abbey.... Arriving to the welcoming door men, taking your bags for you and seeing you to reception. The smell of open fires with amazingly large fireplaces, crystal chandeliers, antique furniture and beautiful decor. This is just the hotel. The spa, again amazing; a choice of spas (indoor and out), wonderful massaging jets, swimming pool, sauna, wet room and large changing rooms with fluffy towels, hair dryers, hair straighteners, and all the other toiletries one requires. We didn't book any treatments, the hotel and the spa are tonic enough! This was our second stay, we travelled over 3 hours just to stay here again, and it was well worth it. We had a meal in AG's a la carte restaurant, which was delicious, but sadly I was too full from the aperitifs that you are given beforehand to fully enjoy my main meal. We have stayed in many five star hotels here and abroad, but this one takes some beating!
Genuine Hotels.com guest review
2 night romance trip Jan 6, 2015
Gordon
GB
2.0 / 5Fair
"Beautiful building. Good first greeting."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Room flawed. Terrible overpriced food. Restaurant staff totally untrained. Food mediocre at best.
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
GB
5.0 / 5Outstanding
"Stunning Hotel and Spa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A fabulous night hotel, perfect for a most indulgent romantic break. Superb dinner - definitely have the tasting menu! The spa was wonderful. A first rate stay from the moment we were welcomed.
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
david
GB
5.0 / 5Outstanding
"Rainy night in East Grinstead"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely hotel - amazing service and ambience. Breakfast a little pricey but very attentive staff. Hard to fault really.
Genuine Hotels.com guest review
1 night business trip Nov 26, 2014
Andrew
GB
5.0 / 5Outstanding
"A lovely mid-week one-night break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
A glorious country house hotel. We were looked after perfectly all the time. When we were told the restaurant we wanted was full, they still managed to double check and put us in. Great night.
Genuine Hotels.com guest review
1 night romance trip Nov 18, 2014
Barry
GB
5.0 / 5Outstanding
"Gimme a break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Seriously needed some down time and this was just what the doctor ordered! Pampering and luxury..perfect!
Genuine Hotels.com guest review
2 night trip Nov 9, 2014
Sue
GB
4.0 / 5Excellent
"Awesome spa!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely setting and grand looking hotel with a beautiful spa area. The staff were friendly and helpful. The room itself however (Chelsea)was not of a 5 star standard unfortunately. Although the view was good the windows were quite dirty and painted shut apart from one. The interleading door rattled all night and there was no minibar. I would still recommend this hotel though, based purely on the spa (possibly the best one that I have been to).
Genuine Hotels.com guest review
1 night trip with friends Nov 1, 2014
A Traveler
GB
5.0 / 5Outstanding
"We'll be back...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
My partner and i stayed in Alexander House for just one night. The staff were very welcoming and the old part of the hotel was delightful. I would highly recommend the he made beefburger from the bar! The spa is one of the best I have seen with indoor and outdoor fascilities. The only negative from our stay was the price of treatments. These are by far the most expensive i have ever seen. Would highly recommend this hotel and we'll certainly visit again.
Genuine Hotels.com guest review
1 night romance trip Oct 9, 2014
A Traveler
GB
2.0 / 5Fair
"not really a 5 star service hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
As a international traveler staying at countless 5 star resorts, I was disappointed with the level of service you would expect from a 5 star rated hotel in terms of amenities and attention to detail. For those looking for the usual 5 star service, you will not find it at this hotel
Genuine Hotels.com guest review
4 night trip Aug 10, 2014
Paul
GB
5.0 / 5Outstanding
"Best Hotel I have Ever Stayed At"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
WOW!! I booked this hotel for one night for my BFF's birthday treat. We stayed in the Chestnut Suite. The room was large and comfortable. There was a double shower and a free standing bath in the bathroom. The bed was so comfortable.We spent a lot of time walking round the grounds as the weather was lovely during our stay, the hot tub in the pretty gardens was lovely and there were plenty of sunbeds available to relax in the sunshine. The indoor pool area was unbelievable, The jacuzzi was MASSIVE! There were several different buttons you could press to operate different water features, we spent ages having fun in there. The sauna and steam room were fantastic too with a really lovely surprise cold shower feature to cool down afterwards. We ate in the brasserie restaurant as we fancied something a little informal for our evening meal. It was everything we could have hoped for and more. My BFF had steak and I had lobster pasta, we shared tender stem broccoli and spinach as sides. It was all amazing! Overall this hotel was out of this world!! The service was impeccable from beginning to end. I can't wait until I return! I LOVE ALEXANDER HOUSE xxx
Genuine Hotels.com guest review
1 night trip Jul 19, 2014
Sarah Rush
GB
3.0 / 5Good
"Special birthday treat"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel, spa, room, front of house, concierge absolutely superb, just what you expect for £245 per night. Restraunt staff absolutely appalling, no attention to detail like a steak knife for steak, I had to ask, forgetting the order literally five minutes after order, wrong drinks delivered to the table and the food was average in the reflections restraunt, not what we expected following the arrival experience. The turn down service was a joke, they literally just pulled the corners of the duvet back, pillows were as we left them after an afternoon nap, and they took our chilled water out of the fridge and left it to warm!? Oh they did empty the bin.., breakfast service was equally underwhelming.
Genuine Expedia guest review
Other trip Jul 8, 2014
Paul
GB
1.0 / 5Poor
"Lovely location, awfull rooms and service"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
We arrived and were shown to our room called Devonshire, don't stay in is room. It was a cool evening however it was way too warm as only part of one window would open. The rest of the windows were painted over. With the window open you could smell the extracter fan from the kitchen. The service at the hotel was awfull, it took a long time to find someone to talk to about the room where we were offered a junior suite at extra cost which we declined as it was ridiculous for this standard of room. At drinks in the evening and breakfast the next day service was very slow, over an hour for breakfast to arrive. The staff appeared uninterested and overworked.
Genuine Expedia guest review
Other trip Jun 16, 2014
david
GB
4.0 / 5Excellent
"Secluded luxury resort"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The most notable part was that the service was excellent throughout although we happened to check in at the same time as a large wedding, so the staff were stretched to the limit. Room was nice with a very large and well decorated bathroom. I would probably opt to pay extra for a nicer room (we had chosen the basic room) in order to have some kind of view. Now all that we saw were the AC units on the back of the hotel. The spa was a bit run down and they needed to close the pool due to technical issues at one point. It was also disappointing that the sauna and steam rooms are in the changing rooms, and thereby not shared. The outdoor Jacuzzi was very nice and cozy. My wife tried the spa treatments and she was happy with the massage and facial treatment. The restaurant was good albeit a bit expensive by local standard. I can imagine that it would get a bit dull if one stayed more than a couple of nights. All in all the positives far outweighed the negatives of our stay. We liked it and are considering to go back.
Genuine Hotels.com guest review
2 night romance trip Jan 1, 2014
Dan
IE
5.0 / 5Outstanding
"Beautiful hotel and one of the best spas ever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I recently stayed at this hotel and the spa was the absolute highlight of the stay. The service was excellent. My room was lovely, although a bit stuffy as the air con was broken and they tried but failed to fix it. I had the hair dryer on trying to get ready for a big dinner I had to go to and was getting rather overheated. But other than that, It was great.
Genuine Hotels.com guest review
1 night trip May 3, 2014
A Traveler
GB
3.0 / 5Good
"Easter weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel. But it's not a 5 star. Staff is perfect as well as the service. But again guys, only because I compare it with the real 5 star hotels the facilities, that's why it is not a 5 star to me. But overall I had a lovely time and would still recommend it to anyone else who is probably looking for a proper 4 star hotels and an amazing SPA day outside London.
Genuine Expedia guest review
Other trip Apr 22, 2014
A Traveler
GB
4.0 / 5Excellent
"Weekend break"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent service, lovely location, good facilities
Genuine Expedia guest review
Other trip Apr 16, 2014
A Traveler
GB
4.0 / 5Excellent
"Hotel Alexandra"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Three night stay, restaurant used on two evening Friday and Sunday, service on Friday exceptional and food of a very high standard. Unfortunatly the Sunday was not of the same standard, table booked from 20:00 shown to our table on time but we were not given a menu until 20:35, starter ordered at 20:50 when staff eventually returned but did not arrive on the table until 21:15, (quility of starter very good and no complaints) Main course did not arrive until 21:40 and although the quility and experiance was of a very high standard the food arrived on the table a little chilled but worth the wait. Room service on the whole very good but we where required on one day the phone reception and query the non arrival of staff to replenish consumables and clean the room, this arrranged very promptly. On the whole the experiance was very pleasant with only those small complaints listed above to dampen an experiance that I would recomend to others. Extensive use of the swimming pool ECT that made the whole experiance one to remember.
Genuine Expedia guest review
Other trip Jan 7, 2014
Roy
GB
4.0 / 5Excellent
"Old style hotel but modern service"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel, lovely interiors, modern rooms, and thankfully help wit your bags up a mountain of stairs. Overall happy with my stay although trying to get a coffee in the morning was beyond their capability. I'd recommend a stay there.
Genuine Hotels.com guest review
1 night trip Nov 30, 2013
Ruth
GB
5.0 / 5Outstanding
"Proposal - SHE SAID YES!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Planned way in advance, traveled for nearly 14 hours, 600 mile round trip, and it was worth every traffic jam on route, every mile & every pound! This 5* hotel met all expectations, and was treated like royalty, an the best part, the girl in my life who was once my friend, best friend, then girlfriend, has now become my fiancee and soon to be my wife! All thanks to Alexander House!
Genuine Hotels.com guest review
1 night trip Nov 14, 2013
JH
GB
5.0 / 5Outstanding
"Wonderful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the Alexander house! Beautiful inside and out. Amazing staff, from entering the house until the last minute leaving!! Will 100% be going back.
Genuine Hotels.com guest review
1 night romance trip Aug 28, 2013
Browning
GB
5.0 / 5Outstanding
"Wow!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
From the moment we arrived, the greeting from the front of house, receptionist and Spa was first class. The two spa treatmenets I booked for my wife and I were superb and the Spa fantastic. The food in the fine dining was the best we ever had, the chateaubrean was seasoned and cooked to perfection, what a lovely day and night, could not fault it from start to finish. You pay the money and this is what you get, 5 * all the way, will certainly return.
Genuine Hotels.com guest review
1 night trip Aug 3, 2013
Jon A
GB
4.0 / 5Excellent
"Pleasing property close to Gatwick excellent spa."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I had read the previous reviews before booking this hotel with hope that I did not end up in the attic room up the tiny staircase, but guess what I did!! However although it did have lower ceilings and was obviously up in the eves it was not unpleasant. The bed was extremely comfortable and as I was only staying one night before flying from Gatwick it was adequate. Huge well equipped bathroom. I had a lovely afternoon tea in the pretty garden area, room service for dinner and breakfast in the equally pretty courtyard restaurant all were of a good standard. I had an excellent treatment in the spa which was obviously very popular as it was very busy. This was a most pleasant change from staying at one of the sterile airport hotels. Would definitely stay here if flying from Gatwick again.
Genuine Expedia guest review
Other trip Jul 27, 2013
Janet
GB
3.0 / 5Good
"Nice but not worth the cost"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel and Spa were nice? Our beef was about two things, firstly the value for money, they charge top end prices for everything, and its not top end. The service in many instances fell short of what you'd expect of an expensive 5 start hotel. No big dramas, just not attentive enough.
Genuine Expedia guest review
Other trip Jul 21, 2013
A Traveler
GB
4.0 / 5Excellent
"Near perfect and close to Gatwick"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel and grounds of this lovely hotel are perfect.Lots of outdoor space to sit and relax. Our stay was great other than the room which, by the way, was the only available room when we checked in. The room was very small even by European standards and there was no air conditioning which made it nearly unbearable. But, that said the hotel is really great and the staff accommodating. The spa is fantastic and the hydro pool is perfect especially after jet lag!!! All in all a great experience and even better if we could have a larger room.
Genuine Expedia guest review
Other trip Jul 16, 2013
A Traveler
IN
5.0 / 5Outstanding
"Perfect stay for a romantic getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
On arrival we were warmly welcomed and check-in was swift. All staff were pleasant and not intrusive when relaxing in the lovely grounds. The room was well maintained and bed very comfortable. Even with a wedding disco a going on it was very quiet. Only slight thing is the lovely shower design means after spending a long time in there the bathroom floor was very wet, and the very large bath took a very long time to fill.
Genuine Hotels.com guest review
1 night romance trip Jun 1, 2013
Loving Couple
GB
4.0 / 5Excellent
"Relaxing nights stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff extremely welcoming, spa was lovely, room was nice, although very warm overnight. Some noise from hotel terrace and an unfortunate fire alarm at midnight. A lovely stay overall but a couple of very minor blips.
Genuine Expedia guest review
Other trip Jun 3, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great hotel for couples and romantic dates"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Amazing Hotel! Amazing staff! We are definitely coming back soon.
Genuine Expedia guest review
Other trip May 23, 2013
Lexi
GB
5.0 / 5Outstanding
"Great Spa Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is in a great location, about 20 minutes from the M23. The spa was great, note the steam room and sauna are in the changing rooms. The bed was very comfortable and i had a great nights sleep. Service was 10+
Genuine Hotels.com guest review
1 night romance trip Mar 30, 2013
Eric
GB
4.0 / 5Excellent
"Not quite perfect"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Lovely hotel in so many ways. Nice spa and treatments... Beautiful bedroom and view. Dinner was slightly disappointing... Food was good but service was slow and they played music better suited to a cruise throughout the meal.
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
A Traveler
GB
5.0 / 5Outstanding
"Superb in every way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is truly excellent and we see ourselves making further trips here. Recommended without equivocation as a place to come and de-stress, unwind and be thoroughly spoiled!!
Genuine Expedia guest review
Other trip Jan 5, 2013
Neil
GB
2.0 / 5Fair
"Room Too Small for Comfort"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The room was too small. I actually had to duck my head every time I walked around the bed to get from the bathroom to the TV/desk to avoid hitting it on the slanting wall. Not exactly five-star comfort.
Genuine Expedia guest review
Other trip Oct 14, 2012
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Read many reviews about this hotel before booking. The room was an attic room up a musty dark staircase which was very disappointing as we were expecting luxurious. Although the restaurant food was lovely and the service was outstanding, it was overpriced however the overwhelming five star spa redeemed our experience..
Genuine Hotels.com guest review
Romance trip Oct 8, 2012
Lynn
GB
5.0 / 5Outstanding
"Bliss!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
After being let down by two previous hotels on this trip it was an absolute pleasure to stay here! Gorgeous bed and linens! Wonderful extremely helpful staff! A pleasure!
Genuine Expedia guest review
Other trip Sep 30, 2012
A Traveler
GB
5.0 / 5Outstanding
"Great for a romantic getaway."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fabulously decorated, olde world hotel with top quality professional staff. We arrived late for a one night stay which was the most disappointing part as could not really make the most of the stay. Dinner in the less formal restaurant was wonderful; would have loved to try the formal dining room but time and money would not permit! We stayed in the Windsor room which was an attic room with a quirky yet perfect bedroom/bathroom design; I cannot say enough about this luxurious hotel. Also very close to Gatwick airport for those who'd like to start their holiday one day early. Only suggestion I would make is a lighted sign outside the property..it took us a while to find in the dark winding country roads, even with a sat nav.
Genuine Expedia guest review
Other trip Sep 13, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Det værelse vi først fik var betydelig ringere end forventet og ikke i overenstemmelse med den bekræftede booking vi havde fra Hotels.com.Det lykkedes at få et andet værelse.Det viste sig at der var bryllup på hotellet den aften, så det var ikke muligt at spise i restauranten. Det kunne de godt have gjort opmærksom på før vores ankomst
Genuine Hotels.com guest review
1 night trip Jun 7, 2013
A Traveler
DK
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Jul 24, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Jun 4, 2015
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Feb 8, 2015
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Dec 7, 2013
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Business trip Oct 8, 2012
A Traveler
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night family trip May 21, 2015
Hans
SE

TripAdvisor reviews for Alexander House Hotel & Utopia Spa

Overall rating:Based on 1212 traveler reviews

Most recent traveler reviews:

Overall Rating
"Let down by its restaurant!"
06/28/15 Dorista
Just had an overnight spa break here. Have been to many spa hotels over the years and this was my third time at Alexander House. Hadn't been bowled over by it before but it was the only place we could get at relatively short notice. Consierge and reception staff very good and it is a lovely setting with nice grounds,rooms and bar/lounge areas. Staff dealt well with the non availability of our room by keeping us happy with champagne whilst we waited. But it meant we were late in the spa, treatments felt rushed and the restriction on 3pm to 1pm spa use wasn't long enough to properly relax. No flexibility by the spa when asked to allow us longer due to the late room and much time spent at reception on check out trying to resolve an inaccurate room bill. Spa is small and dingy inside and not very inviting particularly on a sunny day when the one outdoor hot tub is in much demand. The outdoor sauna didn't seem to be operating properly perhaps because of the big gaps in the wooden structure. Treatments were good but no time to really appreciate afterwards as the timings meant we had to immediately leave due to the 1pm cut off. Feedback to staff about this fell on deaf ears. Much like the last visit this place is mainly let down by its restaurant. Uninspiring menu (particularly vegetarian basically pasta or risotto). Small portions. Luke warm meals. One undercooked was returned and although cooked better still not enjoyed (cockles gritty) Service wasnt great bearing in mind the service charge. A bottle of prosecco ordered in advance for the table on our arrival from a third party wasn't there and staff had to be reminded which lost the surprise really. Breakfast nice but food temperature issues again for some and service poor. Such a shame as it could be an amazing place if they listened to the feedback
Overall Rating
"Very Impressed"
06/28/15 EmyBUK Surrey, United Kingdom
We also stayed here for a special Birthday surprise Really attentive staff and great facilities. Our room was beautifully designed and in such a peaceful environment Reflections restaurant and the food served was very good. Utopia Spa is the place to relax and rejuvenate. Overall amazing experience, we have been waiting for quite some time before managing to get the right time and occasion to go and it was definitely one of our best stays in UK for a long time!
Overall Rating
"Amazing weekend, treated like royalty!!"
06/28/15 Michelle P Brighton, United Kingdom
My husband and I stayed at the hotel for the weekend on the Luxury Is package.....we both agree it was very good value for money as everything was perfect from the treatments we had, the clean and luxurious facilities available in the spa, the delicious food served at both dinner and breakfast and not to forget the afternoon tea set in the most beautiful location and the way we were treated like royalty throughout the duration of our stay. We were very lucky to receive a complimentary upgrade to The Gatehouse which was pure luxury, could quite happily live there always. We stayed here for our 20th wedding anniversary and everything was perfect including all the personal touches that are provided which shows the hotel and staff go that one step further to look after their guests. Cannot fault in any way and hope to go back again soon!!
Overall Rating
"Absolutely beautiful hotel, stunning location and great restaurant!"
06/26/15 KKB-London
Stayed here for a special Birthday surprise. The place is grand and you are made to feel welcome straight away. The room was gorgeous and bed was very comfortable. The afternoon tea is a must and you have to book in advance! We saw many people unfortunately being turned away as they had not booked. We had Afternoon Tea on a cold rainy day but the room was toasty/warm and very nice atmosphere with very relacing music playing in the background. The restaurant within Alexander House served amazing food. It was on the expensive side but well worth the money. We also used the pool facility, gym and they were all to an amazing standard. You can do walks too which we would have loved to, had it not been raining during our stay.
Overall Rating
"A very relaxing spa break"
06/26/15 Chris B Aldershot, United Kingdom
Overall, very impressed. Really attentive staff and great facilities. Our room was beautifully appointed and the bed was just heavenly. We had dinner and breakfast in Reflections restaurant and the food served was very good. Not cheap but decent value for most dishes, even if some of the smaller/simpler dishes did seem a touch overpriced. We'll be going back.
Overall Rating
"Best spa break in a long time. HIGHLY HIGHLY RECOMMEND"
06/25/15 Nessieness
I booked to go here with my mum for one night as a little treat to ourselves. We felt like royalty from the moment that we stepped in the door! The building and grounds are beautiful and the staff were so knowledgeable and helpful. Our room was beyond stunning and the food was fab. The spa facilities are great. We are already saving up to return. The best thing was the staff at reception the three girls that we met were really lovely! Worth every penny.
Overall Rating
"Quiet and very nice"
06/24/15 TrudeTV Oslo, Norway
A perfect place for business meetings - close to Gatwick. Room in new part was huge and very delicate styled. Double doors into lovely spacious bathroom. Art pieces all over. Breakfast truly lovely Outdoor also beautiful gardens Staff varied in know how and service, but always friendly
Overall Rating
"What a find!!!!"
06/24/15 mfennon Leicester, United Kingdom
Last year we flew out of Gatwick and stayed at a Sofitel.....it did a job, no more. This year we thought we'd tried to find something a bit more relaxing. We found The Alexander House Hotel. 10 Minutes away from Gatwick Airport and what a way to start a holiday. Its a beautiful hotel and Spa set in exquisite grounds. I only wish we could have stayed longer!! The staff were all lovely, we didn't have time to use the Spa but we had a look and it looked wonderful. The bar staff were helpful and lovely and made great cocktails. We ate in one of the restaurants...I think they had three...and had a wonderful meal. All in all a fantastically relaxing day and night and well worth the money. Would definitely go back.
Overall Rating
"Service faultless"
06/23/15 sarahelt Hamilton Parish, Bermuda
Magnificent building and grounds. The staff faultless (In particular the concierge.) However, attention to detail lacking. On checking in we checked into the Hapsley room which had a very irritating hum. After chasing twice they changed the room. There was: chipped travertine, the sinks were too far away from the tap which made it difficult to wash hands/teeth etc, stupid mirror (difficult to shave), no fresh milk, not enough towels, pillow quality lacking (great linens though). What is with those security hangers? It is a 5* hotel not a Premier Inn! Spa good, but not that good. My masseur good but again lacking what I expect from a good spa: heating beds, warm neck warmers, duvets on top, air conditioning too high, noisy, more towels needed (again) plus more opulence needed. No special waters, smell a little too chemical and not enough aromatherapy. Burger quality good. However completely different sizes (even allowing for well done). Even the waitress commented she wouldn't have bought it out (Lucy England) She did offer to get it recooked but my husbands was well done I would have completed mine by the time his was ready. Chips not hand cut frozen plus greasy - poor. Side salad uninspiring (bag lettuce with a couple of under ripe tomatoes.) The bowl for the salad was warm too and dressing lacking seasoning.
Overall Rating
"1st visit, won't be the last"
06/23/15 sunshineK West Sussex
There's nothing to dislike about this hotel, from the moment we arrived to the sad part of leaving. Am so glad I decided to not worry about the cost of this place and just enjoyed every moment of it. Only niggle was we didn't get the Champagne on arrival as promised but did eventually get it in the bar. From chocolate covered strawberries and homemade shortbread waiting for us in our luxurious room and complimentary snacks & drinks, the full body massage, afternoon tea, the food and the spa, just all amazing.
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