"NICE HOTEL VERY BAD SERVICE NO ROOM SERVICE"
The hotel is very nice, modern, clean and in the heart of downtown. However the service at reception and restaurant is the worse. The bar and pool attendants are nice. There is no room 24hr service and the restaurant opens at odd hoursGenuine Hotels.com guest review
"Cant wait to go back"
wonderfull place , first time we have spent a night in town , usually stay Palm beach. Most impressive feature was the pillpw soft bed. Comfort with a capital C. Next time we will spend more days thereGenuine Expedia guest review
"Nice amenities but not on the beach"
Private island is great but drinks are watered down and the food is so so. But the view is fabulous! Ocean Suites view and amenities are great, but there is a much older crowd there. The hotel itself at the Marina is okay. The view from the pool is pretty good but there is a road separating you from the ocean. It is noisy and smelly. The infinity pool […] is great, but the bar area is overcrowded and not conducive for relaxation. The music is very disappointing. No LIVE music to speak of and the ambiance of the bar/pool area leaves a lot to be desired. The staff was mixed, some good and some bad. Hit or miss. Room was nice and modern and clean. Read moreGenuine Expedia guest review
"Great location for business travelers."
We stayed in the room to work. No real business facilities area. While in room we heard a lot of construction noise from other rooms they were renovating. But otherwise a great place to stay and perfect also for shopping.Genuine Expedia guest review
We stayed here 2 years ago and really didn't care for the condition of the rooms. They have remodeled and they are very nice now. Bedding was wonderful and bed comfortable.Genuine Expedia guest review
been to this hotel 3 times now and the facilities and rooms have not changed in 7 years. very outdated and in need of repair. rooms have very worn out and dated furniture. paint and tiles are either cracked or missing.hot water was touch and go throughtout the week. the shame of it is we really like this resort but this last time has really soured our […] thought of coming back. we do know that they are renovating next year, but they made no attempt to entice us to come back Read moreGenuine Expedia guest review
"Nice Hotel and Close to Everything"
I really enjoyed the girls that worked there in the bar and where they helped me at the desk around the corner from the front desk. I really enjoyed getting to know Nadia. I have stayed there twice now and they gave me the same room as before but it was one room down and remodeled.Genuine Expedia guest review
Nice hotel and I would recommend it.Genuine Expedia guest review
"Stay Here for The Island!!!"
Included with a stay is access to the private island only accessible via boat. Worth it just for that amenity.Genuine Hotels.com guest review
We only stayed at the Renaissance for 2 nights this year. Last year we stayed for 4 nights. The hotel is in the process of renovating the rooms and they are very nice. Great comfortable beds. My room was missing an ice bucket and hair dryer which I requested from the front desk. They took care of it right away. Can't beat the location, right in the […] center of town, many really good restaurants around. The Infinity Pool is beautiful and the boat launches to the hotel private island leave the hotel every 15 minutes. Can't ask for more! Read moreGenuine Expedia guest review
"A wonderful hotel in town with private island"
This is Michael Scherer: as this being my first time in Aruba, the experience at the Renaissance was extraordinary. This was Sharon's tenth trip to Aruba. She usually stayed at the high risers. She absolutely preferred the Renaissance. The only thing troubling for me was the bed was too soft. Other than that, we will be back many more times.Genuine Expedia guest review
Loved the private island! Ready to stay in ocean suites and take the kids :)Genuine Hotels.com guest review
It was my first time to Aruba and I absolutley loved it! The hotel was great, room was very clean and comfortable. The conceirge and bellman were accomodating and very friendly. I was beyond happy with the private beach experience. It was truly amazing and probably the best part of the trip. Food and staff on island was also fantastic (Maria was great). […] I would recommend advising guests on what the service charge entails. Is this considered a tip? That was very confusing and I think I double tipped on most bills. I would have also liked a "late check out". I did get an hour extenstion but two hours would have been preferred. Thank you for a wonderful trip...I will be back! Read moreGenuine Expedia guest review
The sofa bed was old and worn. You sleep on the steel rods. very uncomfortable. Main bed was excellent.Genuine Expedia guest review
Planning my next vacation these w all my family.Genuine Expedia guest review
"Great place for adults"
This hotel has a little bit of everything. Is located in a nice downtown area with shops and bars around. The hotel has a decent size Casino, shopping and pool area are nice. The best part if the boat ride to the small private island where the beach is located. The only bad thing was that the bathroom in the room had no door. In case you want privacy. […] I would definetely return. Read moreGenuine Hotels.com guest review
We really enjoyed the private island that is included with this stay. it takes about 15 minutes to get there, but was worth the ride.Genuine Expedia guest review
"Good hotel if you want to stay in Oranjestad"
The hotel is quite ok.Genuine Expedia guest review
"Second time around."
Our fifth visit to Aruba and our second time staying at the Renaissance Aruba Resort. Centrally located downtown, one must get use to taking boat daily to the beach, a private beach, but not a big hassle. Great service, nice rooms, good food make this a great place to stay.Genuine Expedia guest review
The blue water and white sand is amazing. This place is expensive so be sure to bring a lot of money. I think the short cab rides are way too much. $18.00.The waiters/waitress are in no hurry to serve you. It would take 30 minutes to get your food and another 30 before they came back to ask if everything was ok. I think if the 15% wasn't automatically […] added to the bill, they would be more conscienceous of the people at the table. The private beach with the pink flamingos and iguanas unbelievable. Read moreGenuine Expedia guest review
Able to sit back and enjoy the stay. Beautiful place and excellent service. Food prices are way over priced at pool. Pool should be open later as well as pool bar. But that is only minor and would/will do it againGenuine Expedia guest review
nice hotel. nice new rooms..... my bathroom did not yet have a door..but, it did not bother me to not have it as this trip I was alone. the lobby area with pool was adequate: pool design should include a wall at the wides point beyond the stairs so swimming allows for a stop-edge....stairs all the way across one end is clumsy for laps. smoking at the […] lobby / pool takes over the entire public spaces....not so nice. gym was one of the best ever found in a hotel. hotel restaurants were great. windows are not quite quiet enough to keep out the blaring disco on Sat night, the car alarms every night.... and, when I checked out, I was given a bill and charged for the entire stay including extra charges + room. Room had ALREADY been paid in full on Expedia.....its a drag to have to go back to the lobby and let then know that your systems don't interface properly unless you are hoping to double charge. Read moreGenuine Expedia guest review
"Nice hotel with PRIVATE island!"
This was our 2nd stay at this hotel and was just about as good as our first stay! Only issue we had with this stay was on the 2nd day of our honeymoon we woke up to find that the hotel shut off the water to our room sometime before 3am. Thinking that it should be back on by the time we woke up the next morning we were not pleased to find that the water […] was still not working! Called and was told at 7:30am that it would be back on 'shortly' had to call back numerous times regarding it still not working. Requested to have our room moved, around 10:30am and they said they would send an engineer to our room to check the issue. Engineer never showed up, water finally came back on just after 11am!! Was the worst part of our stay...no working shower, sink, and most importantly the toilet!!! All we got for a comp was a lunch voucher - filled with restrictions! Read moreGenuine Expedia guest review
"Really nice location"
We were there for a week! Loved loved this hotel! The location was awesome, walking distance to restaurants and shopping. Loved the private island, we were there for a wedding it was tastefully done. The best wedding we have ever been too, besides our own!Genuine Expedia guest review
Excellent clean and modern updated rooms with a good audio-visual system and a high ranked breakfast every morning.Excellent position on the island with good 'beach' facilities. Especially the performance of the dixieland band one evening from the Netherlands was superb and striking in the Caribean setting. Needs to be repeated. A good advise to everybody […] who appreciates 'style'! JWAJ Reeders MD.PhD, Curacao. Read moreGenuine Hotels.com guest review
First and foremost these are some of the nicest and most caring people I have ever encountered in the hotel industry. They truly made our honeymoon feel even more special. The hotel is very nice and I was pleased that we chose to stay on the adult side as it was so peaceful to not have kids running around everywhere but we still had access to all the […] amenities on the family side including the swim up bar and beachfront swimming so it was the best of both worlds. There was no WiFi in the room but we had access in the lobby and several other places around the island if we needed it - personally this was ideal as "disconnecting" from the world was exactly what I was there for. The private island is also a great bonus, again having the adult only side provided some much needed quiet and relaxation time. If you are on your honeymoon (or any other excuse works too) the couples massage on the island is not to be missed! Read moreGenuine Expedia guest review
"Great location for business purposes"
2nd year to stay at this hotel for business purposes. It is undergoing renovations, and i think i must have been in an as-yet-unrenovated room. Very clean but a little dated. windows overlooked main atrium with no way to close curtains left the room a bit bright at night. Customer service was excellent - professional and attentive - really oustanding […] employees there. Be aware that room taxes and fees equal 25% of the advertised room rate - probably about standard for all of Aruba. if you dont want to eat at the hotel venues, there are many options within walking distance. Read moreGenuine Hotels.com guest review
It was one minus... It was a jazz concert close to the hotel and it was so load music that we had problem to sleep and we could not use the balcony this days.... But els: PERFECT!! I loved the privat island / beach!Genuine Hotels.com guest review
Beautiful hotel. Loved the private Island and boat from hotel to take you there. A lot of construction though and noise very early and jack hammer a floor down went on all day. Hotel called at 6:00 AM for a wake up call last day, 3 times. We didn't ask for one. Trucks just below room very early another day had an alarm when backing up stayed on and […] on. So it is nice to get home and have peace and quiet. Staff was very nice, and housekeeping greet. Still would return when construction is finished. Read moreGenuine Hotels.com guest review
We loved our stay at the Renaissance Resort and Casino Hotel. We highly recommend getting the all inclusive. You do not have to think twice about your wallet before ordering.Genuine Expedia guest review
"It's ok nothing to write home about"
Hotel had a plumbing problem. Water flow was not heavy. Seafood Buffett was nice. We had to change rooms because toilet was acting up.Genuine Expedia guest review
Overall it was nice. Found it to be in a busy area of the city. Our room overlooked a building under construction (not the ocean). Booked a dinner at our favorite restaurant only to find out that the hotel booked it for the wrong night. fortunately, the restaurant mgmnt accommodated our needs. Didn't like the location of the pool area (next to the lobby […] area). Comfy room and facility. Read moreGenuine Hotels.com guest review
"Nice hotel and excellent Private island"
Everything great about this resort: downtown location, close to shopping and restaurants, good facility, own Mall and Marketplace, but the best is the Renaissance Private Island with excellent sandy beach and clear water, Very pleasant water taxi rides to and from the islandGenuine Expedia guest review
"Good location, Bad sleep"
The hotel's location was excellent, the boat in the lobby takes you to their private island which was amazing! Dinning and shopping was also spot on, there's lots to do in the hotel. However, the construction work was very noisy and loud. It woke was up every morning with a headache :( If it wasn't for that I would have rated the hotel a 4 star. Id […] take a star away because of the room, its a little small and the decor is average. The staff was average too, nothing special. I would recommend the renaissance suites across the street. More things to do there. Read moreGenuine Expedia guest review
"Fair hotel, but too many fees!"
It took us several days to discover where we could catch a boat to the other side of the hotel. Also, there was a shuttle to the other side. There were no signs to clearly mark the pick up and drop off points. There was a frig in the room, but no microwave. They had happy hour at the bar everyday, but it was not advertised. They were remodeling in and […] around the hotel while we were there. They were pounding and drilling above our room everyday from 8 until after 5. It rained one day and they had a bucket in the bar and the ceiling had to be repaired outside of one of the restaurants. The shower was narrow because the tub had been redone, yet it was still ancient. They had a movie theater and box office in the hotel, but it was no longer in use. There was an entire mall withing this hotel, but never saw a map or directory. Although the food was delicious, the service charges were horrible! For example, there was a $3 room service delivery charge, but in addition there was a service charge based on the amount of the bill, which was for the entire staff of that department to split amongst themselves. Although the room was completely paid for when we arrived, we paid a special government tax of $3 a day when we checked out. The morning we checked out it was very early. A security person had to go find someone to come to the front desk to take care of us. They quickly disappeared.There was no bellboy to get our luggage or tell us where to wait for our airport transportation. Read moreGenuine Expedia guest review
The all inclusive package is very limited and isn't accessible at all times of the day. The pictures on the website are not what the hotel really looks like. We changed our room 3 times and our pool was not the pool that was shown on the website. There were only 2 restaurants to choose from at the hotel side, plus a bar with some food. One restaurant […] was a buffet and the other which was a steakouse. The menu never changed and the menus and drinks were limited for the all inclusive guests. The location of the hotel is on the other side of the island away from the highrise area which is the area where all the big hotels, restaurants and clubs are. The Renaissance is located in the center of the city and is surrounded by traffic and seemed to be dangerous to walk around at night. The staff was not accommodating at all and did nothing to help us enjoy our stay. Not happy or impressed with this hotel at all....very bad Read moreGenuine Expedia guest review
"Good location to shops and restaurants"
Great staff and service, location is close to shops we enjoyed the hotel and CasinoGenuine Expedia guest review
Enjoyable stay. Everyone was very pleasant and helpfulGenuine Expedia guest review
Had an exceptional stay. The service staff was outstanding.Genuine Expedia guest review
Just a little construction going on but they gave us a complementary massageGenuine Expedia guest review
"Excellent accommodations and location."
We were very pleased with the location, accommodations, staff and weather. We had read some of the reviews about construction noise and while there was room renovation construction going on, we did not find it loud or taking place outside of normal work hours. We were placed on a newly renovated room and loved it. The private island was great and very […] relaxing on the adult side. We are definitely going to return. Read moreGenuine Expedia guest review
"Very good choice"
An excellent hotel, nice facilities, nice people, good beaches and the travel with the boat to get to the private island and very close to airport, it's a very good choice, although if you go to Aruba you have to visit Palm Beach at least one day, but Renaissance is a very good choice in general, to stay in Aruba, the Marina hotel is in remodeling, […] so within few weeks it should be done, the structure is more modern that Ocean suites/family friendly, also better shopping area. I really enjoyed the family friendly beach, Iguana Beach, very clear, quiet, like a pool but with salt water and sand! Read moreGenuine Expedia guest review
excellent location, kindly people at the front desk, great service at the restaurant for breakfast and dinner.Genuine Hotels.com guest review
"Great hotel with many options"
Hotel staff was all extremely attentive and very pleasant and friendly. Loved the option of sitting at the pool on the adult side, the pool/cove on the family side, or going out to the private island. Also great location for those looking to do shopping.Genuine Expedia guest review
"Great beach and island"
Spent great time at private island beach and pool. Near location from Downtown. It was great vacation.Genuine Expedia guest review
"Wonderful Mom and Daughter Trip!"
This was an absolutely wonderful hotel (we stayed in the family suites side, not the adult side) and was very, very clean. I'm picky about cleanliness at any hotel, and this met all of my requirements. Some wonderful perks with this hotel are its close location to the airport (it was an affordable taxi ride away) and its "marketplace" which truly had […] every convenience we would need. The Starbucks and Dunkin Donuts served up at home comforts (we found the Starbucks to have much better service and the free wifi was a plus!) The private island was absolutely beautiful- on both sides (whether you're on the family side or adults only. The pools at the hotel are beautiful and spacious- we never felt cramped. Plenty of deck chairs everywhere we went- we were always able to find one in the shade (something crucial for someone who has dealt with skin cancer!) Bring cash- lots of the places do not accept credit cards. There is not a snack/vending machine, so bring some munchies if you're going to want them (it'll also save you some money as food is marked up in Aruba.) A couple of things re: booking the room. I WOULD NEVER recommend the ADULT ONLY side. Not only did it smell moldy, but it was cold and uninviting. In the family section- don't bother paying for a "ocean view"- even the side that faces the "parking lot" has a view of the ocean. Read moreGenuine Hotels.com guest review
"Average Room, Great Amenities and Locarion"
The employees were very helpful at the Renaissance (we stayed at the Marina location.) The buffet was very good (peeled shrimp, grilled to order tuna, crab legs, lobster tails...) The concierge was helpful as well. The location was very good - within walking distance to many quality restaurants. The private island was THE reason to book this hotel - […] excellent adult only side. The biggest negative was the bathroom, it need to be updated (it was clean though.) The shower's water pressure was lackluster and the water temperature varied as you showered. The room was nothing special... Read moreGenuine Hotels.com guest review
"Great hotel and location, only one gripe."
The hotel is in a great location surrounded by markets and is across from the marina. The view is wonderful, especially when the cruise ships are at port. The private island is a beautiful sanctuary with great snorkeling, especially on the family side. The pools were also relaxing with beautiful views. The food in the restaurants was delicious at the […] hotel, as well as the surrounding restaurants. We liked everything we ate in Aruba, no matter what part of the island. The front desk staff was friendly, but the maid service was lacking. My sheets went unchanged, which made me question if they changed them before I got there. They did finally come and change the bedding after I called; however, when they went through the bathroom, they simply pushed our bath mat aside and left it squashed against the wall, which also left me wondering if they cleaned. I cary Lysol and Clorox wipes on my trips, so I cleaned myself to be sure. Aside from that, the hotel was wonderful. We were upgraded to an island view king upon request for free, which had a view of the island, the ocean, and the marina. Beautiful! The mall in the hotel offers high end shopping, which is nice. For budget-wise and souvenir shoppers, the area is surrounded by small markets as well with plenty of vendors. There are casinos in the hotel and across the street if you feel up to testing your luck. Read moreGenuine Expedia guest review
"Loved the Renaissance Aruba Resort & Casino"
Hotel staff was very friendly and helpful. Rooms were clean. Plenty of activities close by. I would definitely recommend to friends.Genuine Expedia guest review
"Very nice hotel with great location"
Hotel is nicely kept and rooms are modern and clean. You have a beautiful view of the marina. It is a plus that a boat picks you up right on the first floor of the hotel to take you to their private island. Happy hour and Dj from 4:30-6pm. Hotel is surrounded by shops. Negative: it's not close to the beach.Genuine Expedia guest review
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