All hotels in Oranjestad, Aruba
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereL G Smith Boulevard 82, Oranjestad, Aruba, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 516 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.4
4.0 / 5Excellent
"Nice place to vacation minus the food"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall this is a great hotel. We loved taking the free boat to the private island. It was never crowded and the staff was exceptionally nice. We were not to impressed with the food at the buffet. The blue bar food was good and the food on the island. The buffet could have had slightly better quality food. This hotel is close to plenty of shopping and the casino is nice. I would go back to this hotel again.
Genuine Expedia guest review
Other trip Oct 20, 2014
A Traveler
US
5.0 / 5Outstanding
"30th Birthday in Aruba"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
ABSOLUTELY MARVELOUS!! Cant wait to go back. My first time here and I was very skeptic. The hotel staff were great and accommodating to all my needs with no hassle at all. The properly is well maintained and clean. The location is great, in the centre of everything and about 10 minutes to airport. The private island is great. A bit pricey here but the stay was great.
Genuine Hotels.com guest review
4 night trip Oct 2, 2014
Orin T
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice and clean room. Shower was a bit weird evause there is only half a glass door so water would get all over the floor while you showered. Very nice amd clean otherwise.
Genuine Hotels.com guest review
2 night family trip Sep 26, 2014
Romeo
US
1.0 / 5Poor
"no service or staff training"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
terrible!food staff and housekeeping no attention at a long stay client as me!!they treat you like a number!
Genuine Expedia guest review
Other trip Sep 24, 2014
maria
US
3.0 / 5Good
"Great location"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Have stayed at the Renaissance 7 of my last nine trips to Aruba and have always been totally satisfied. We had one of the renovated suites which was lovely and comfortable. Discovered that one of the sinks in the bathroom the drain was closed and we could not get it open. Front desk said someone would be up to fix it - no one ever showed up so I gave up and got it open myself - but we could not close it if we wanted to. The Sole pool side restaurant was understaffed, and unattentive. Sat down for lunch - no one else seated. The bartender and the one server both ignored us until I went to the bar and asked for menus and drinks.( I checked the time and we had been seated for 15 minutes) Asked at the front desk if we could borrow a pair of scissors to cut a tag and they refused. Last day when we packed and I was doing a sweep of the unit to make sure we had everything and I looked under the couch in the sitting room and there were empty drink bottles ( not ours) and wrappers. Planning on returning to Aruba next year - but for the first time questioning whether or not we will stay at the Renaissance.
Genuine Expedia guest review
Other trip Sep 10, 2014
Gloria
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
perfect. close to beach and shopping. Nice pool. Nice room. Great staff. Free shuttle to private island. Better than expected.
Genuine Expedia guest review
Other trip Sep 5, 2014
Rich
US
4.0 / 5Excellent
"Over night"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great
Genuine Hotels.com guest review
1 night trip Aug 25, 2014
Nicolas
US
5.0 / 5Outstanding
"Awesome hotel- private island is the best!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
If you are in Aruba and tired of all the crowds on the popular beaches, but still like a pretty place to stay and play look no further! This hotel is modern and classy, has a Starbucks in the lobby, and Adult only property, cheerful staff, and offers access to one awesome private island- what more could a man want? The staff made us feel welcome, and even gave us a complimentary bottle of bubbly to celebrate our honeymoon! Be sure to take the offered boat ride to their private island, because it was our highlight- much preferred to the touristy Palm Beach area. All in all a great choice in town with access to your own private paradise!
Genuine Hotels.com guest review
2 night romance trip Aug 22, 2014
Dutch Drifter
US
5.0 / 5Outstanding
"Great location Downtown Aruba, private beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Lovely stay. Adults only hotel,great staff, Happy hour at the pool,perfect location,very clean.
Genuine Expedia guest review
Other trip Aug 21, 2014
Happy Traveler
US
3.0 / 5Good
"too expensive"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Too expensive and not enough amenities.In my country u pay d say price and u get more,service at d captain corner and sole was excellent esp from Aishelline and Magdala
Genuine Hotels.com guest review
5 night business trip Aug 14, 2014
camille john
US
5.0 / 5Outstanding
"Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed 6 nights in this hotel and really enjoyed our stay. Hotel was walking distance to many shops as it was in the center of downtown Aruba. Loved the private island and wish that we had spent more time there. It was available from 7am to 7pm. Our last day there we got up early to go stay on the private island and was the first ones to arrive except for the workers. It is absolutely divine! So peaceful and quiet. We also enjoyed the Casino within the hotel. Not big gamblers but fun playing on the penny machine and actually won both nights. The bed was most comfortable. The room we got was a king size bed with an island view. The balcony was small only able to stand out and view the island but was nice. Even though our hotel was not on the beach I think it was perfect as we had excess to the private island beach just for hotel guest only. :)
Genuine Expedia guest review
Other trip Aug 20, 2014
Tina
US
5.0 / 5Outstanding
"Very nice hotel and it's close to most restaurant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The island is amazing and the hotel is very beautiful.
Genuine Expedia guest review
Other trip Aug 18, 2014
asaleah
US
4.0 / 5Excellent
"Hotel OK, Steak House restaurant terrible."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was clean and room service staff was good. The "adult only" section is on the other side of the road from the waterfront, which is not clearly stated on the website. I was looking forward to a good steak dinner, and got served a $44 porterhouse that was mostly gristle, half raw, and half overcooked. It was so bad I ate seafood for the rest of the trip. (The Old Fisherman, Delamar, and Redfish restaurants were all good and the first two are two blocks from the hotel.) The private island swimming is fine, but the restaurant there was filthy. The tables weren't bussed, the floor hadn't been cleaned all day with lizards and birds fighting over the food scraps on the floor. The flies were horrendous - we had to eat with one hand and continuously fan the air with the other hand. This restaurant needs new management, retrained staff, and a powerwashing. The hotel regular restaurant serves a mediocre breakfast, but is at least clean and well-staffed.
Genuine Expedia guest review
Other trip Aug 16, 2014
Diver, Educator
US
4.0 / 5Excellent
"Excellent"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Near the airport. Very comfortable and excellent facilities
Genuine Expedia guest review
Other trip Aug 16, 2014
Edd
US
5.0 / 5Outstanding
"Great location with excellent settings"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We love to stay at the Renaissance. The settings is really beautiful especially the incoming planes. The pool is great with nice confined beaches. Had a wonderful family vacation.
Genuine Expedia guest review
Other trip Aug 15, 2014
blade
US
3.0 / 5Good
"Decent moderate hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I would rate this hotel somewhere between 3 and 4 stars. Very close to the airport in downtown, pools are nice and small beach for kids at hotel. The selling point is the private island with very nice beach and bar/restaurant. Very relaxing. Breakfast is fine, the other meals are moderate. We had all inclusive but would not do that again. Airco in bedroom was noisy so slept on the sleeper sofa. Rooms in Ocean suites are roomy. Renovations are ongoing but not disturbing. Most of the staff are very nice and friendly. Check bill for internet. I was charged for room connection and had only used wifi by pool and in lobby. they did discount however when mentioned. Overall OK hotel and when we were there peaceful and quiet, so we had a relaxing vacation, but if you are looking for a luxury resort then it is better to go to the high rises.area.
Genuine Expedia guest review
Other trip Aug 14, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to the beach and convenient"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We loved the convenience of the hotel. We had everything around us. The staff was very friendly and helpful.
Genuine Expedia guest review
Other trip Aug 14, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel ideal for families"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Exclusive private beach with very good customer service
Genuine Expedia guest review
Other trip Aug 5, 2014
e
US
5.0 / 5Outstanding
"Really nice hotel !!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall it was a great hotel, great views from our room. My fiance and I stayed at the Marina, and the premises were very well kept. We were satisfied with our hotel, I mean you have a private island and a free boat ride !!
Genuine Expedia guest review
Other trip Jul 27, 2014
Jenn
US
5.0 / 5Outstanding
"Amazing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff and everyone was amazing!!! My husband and I went for a quick getaway the Renassance was convient to shopping;only an $11 cab ride to the Palm Beach area which had a strip of hotels, clubs, fast food chain and upscale restaurants. We choose to only do the breakfast buffet at the hotel ,food was delicious an assortment of breakfast foods. All inclusive wasn't necessary if you don't mind traveling to the palm area. I have no complaints about anything and I am very picky and this was an amazing experience if you want to relax and fall in love over and over again. Thank You!!!:) P.S. The adult only side of the island as well as hotel was wonderful and enforced being a mother of five I enjoyed not seeing children running around and absorbing my space lol. It was great to see the staff politely redirect families that wandered onto the adult side of the private island. It was pretty funny because those of us who where parents enjoying or moment would look at each other and laugh as the children where redirected to their area. Everything was just great!
Genuine Expedia guest review
Other trip Jul 23, 2014
Amazing8
US
5.0 / 5Outstanding
"Nice Resort!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My husband and I just returned home from a trip to Aruba. We really did love the resort and it was very beautiful. They are currently undergoing a renovation and I feel like we were the first guests to stay in the newly renovated room. Throughout the day you could hear some of the construction going on, but it didn't bother us that much since we really didn't stay in our room very long. The construction never happened at night. We did feel this resort was a little misleading when we booked. Expedia shows most of the pictures from the Renaissance- Ocean and Suites location. There is another location (same resort) across the street that is NOT on the beach. This is the Renaissance at the Marina, which is an adults only resort. When we realized that we were staying here and not the other location on the beach, we asked to be moved to that resort. They accommodated with no problem, even though we had to wait until the next day to move and had to pay an additional charge each night (well worth it though). The rooms at the Ocean and Suites location are very spacious and nicely renovated. For the most part, the resort is very clean besides the occasional newly construction items and scraps laying around. The private island with this resort is AMAZING! My husband and I thought it was one of the island's best kept secrets. You can take a boat taxi provided by the Renaissance to shuttle you over to the island (about an 8 minute ride over). This island is absolutely lovely!
Genuine Expedia guest review
Other trip Jul 21, 2014
Brittany
US
4.0 / 5Excellent
"Nice hotel by marina"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We did all inclusive and that part was great! Most of the food was good as well. Our room was a bit outdated and cramped. Light switches were in awkward places. Fold out bed was not the best. They were renovating rooms above us so there was lots of noise beginning at about 10:00 am. The pools and grounds were clean and well kept. The private island was beautiful and convenient to get to. It was nice having access to all of the immenities at both Renaisance hotels.
Genuine Expedia guest review
Other trip Jul 20, 2014
Laurie
US
3.0 / 5Good
"all inclusive, but you should sign for each glass"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Generally is OK, but you should sign a check for each glass of water. After you paid for all inclusive, you should make reservation for buffet dinner (??) Can not ever matched with the resorts in Dominican Republic. Stuff is very friendly. Wi-Fi is pretty expensive and during the 2 of 10 days had problems. Privet island is good and funny. Casino is big enough and works 24 hours.
Genuine Expedia guest review
Response by Renaissance Aruba Resort & Casino
Dear Yury - appreciate your kind words with regards to the staff service & Resort's layout. Indeed, our Resort offers the option to the guests of being on the All Inclusive program or not being limited to the multiple food & beverage options within the Resort but also to sip , savor , shop & see what Aruba has to offer . Regards Parimal Trivedi
Other trip Jul 17, 2014
Yury
US
4.0 / 5Excellent
"Good views"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good food around the clock. If you tip better service, even if you have all inclusive as I did. Private island a bit out dated but nice.
Genuine Expedia guest review
Other trip Jul 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel. The all inclusive option is worth it. It includes dining at top of the notch restaurants. The private beach is absolutely magnificent.
Genuine Expedia guest review
Other trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient and Comfortable, But Lacking in Service"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Overall, we really enjoyed this resort. We stay at the newly-renovated Marina Hotel, and the whole place has a very comfortable, contemporary feel. Our room was also nice and spacious for two people, albeit our balcony door and iron were broken, and the big HDTV in our room didn't broadcast in HD. The resort is also extremely convenient. Located in downtown Oranjestad, it took us only 10-15 minutes to get from the airport to the resort. Not only are there tons of restaurants in and around the resort, but there's also a poolside bar, a Starbucks, and an entire mall with various luxury brands. And while the resort isn't exactly beach-side, the Renaissance has its own private island, which is easily accessible via free boat ride.
Genuine Expedia guest review
Other trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was very relaxing I really enjoyed myself. I was not used to a hotel setting but the hotel itself was nice. Not much to do but the private island was a plus.
Genuine Expedia guest review
Other trip Jul 9, 2014
tierra
US
1.0 / 5Poor
"worst experience"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
I would not recommend staying at this hotel. After traveling all day when you arrive at a resort you want everything to be in working order. Upon arrival to the hotel the staff was unorganized. Our room smelled of mold and the refrigerator in the room not only was turned off but had standing water and had not been clean. The hotel is under construction which was not told to us upon booking. The wires to our TV in the living room were cut due to the construction and we were inconvenienced for 3 hours with maintenence and house keeping coming in and out of the room. Our waitress at the restaurant on their private island was rude and spoke as little as possible to us. The overall experience of the resort was awful and I would never stay in another Renaissance again.
Genuine Hotels.com guest review
4 night trip Jun 19, 2014
Stefanie
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel has recently been renovated, rooms are very modern looking, however there is a sliding glass door going to the bathroom that does not provide any sound barrier. Extras like soft robes and plush towel make it feel luxurious. Starbucks downstairs was nice. We had a great view of the ocean. Mall is more high end stores. I read previous complaints about hearing noise in room from mall downstairs, we didn't hear any noise during our stay, renovation must have fixed that. Hotel is located in downtown Oranjestand, not near the high rise or low rise hotels, but is close to the bus station, grocery stores, shops, restaurants. Private beach is nice, but there are a lot of shells in the sand, difficult to walk on beach.
Genuine Expedia guest review
Other trip Jun 28, 2014
V
US
5.0 / 5Outstanding
"Very impressed!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We booked this hotel last minute and was worried that we may have chosen a bad hotel. But we were wrong this hotel is by far one of the best hotels in Aruba. We even checked out other hotels and resorts while there to compare and we are extremely happy with our choice.
Genuine Expedia guest review
Other trip Jun 24, 2014
A Traveler
US
4.0 / 5Excellent
"Great"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Just got back last night from our first trip to Aruba. We had a wonderful time! The resort was wonderful! We loved the private island and the beach at the hotel was good too. A lot of people complained about mosquitos and flies, but we had no problems with either. Maybe it depends on the time of year you go? Also, the airport close by did not bother us at all. It is quieter on the family/iguana beach side. Shower doors did make a mess, but who cares when you're on vacation on such a beautiful island! Go, you'll love it!
Genuine Expedia guest review
Other trip Jun 21, 2014
SF
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
this is a very nice hotel the all-inclusive is definitely worth it. The private beach is gorgeous and beautiful. Just be careful with the only inclusive as its very complicated to understand. We didn't know that may is filled with clouds and strong winds but other than that we had a beautiful time
Genuine Expedia guest review
Other trip Jun 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Renaissance Resort and Casino"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had a fabulous time in Aruba and the Renaissance Hotel. We enjoyed very much the hotel private island. Will go back to the Renaissance.
Genuine Expedia guest review
Other trip Jun 17, 2014
Orlando
US
4.0 / 5Excellent
"Great private island"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good experience overall. Did not like Euro type showers. Floods floor. Also, no balcony and many drink & dining options not included in all-inclusive.
Genuine Expedia guest review
Other trip Jun 13, 2014
Nan
US
2.0 / 5Fair
"Horrible"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    1.0
The room was very small, not as pictured. The toilet was backed up we had to use the restroom in the lobby. The DJ was Rude and not accomadating my song request. The Manager was terrible as well
Genuine Hotels.com guest review
4 night business trip May 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Everything is stunning!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is perhaps one of the best hotels I've ever stayed at. The water taxi in the lobby was amazing. Their private island with flamingos walking around was such an experience. We took lots of pics with them :) The hotel is within walking distance to the mall (attached to hotel), two casinos, movie theater and a bunch of shops. I couldn't have asked for a better location. Super happy that I chose this hotel!
Genuine Expedia guest review
Other trip Jun 9, 2014
Jenny
US
5.0 / 5Outstanding
"Nice hotel and good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very clean, convenient and the staff was very helpful as well. The private beach is extremely nice and well kept and the bar and food was very good. My girlfriend and I stayed for 6 days and everything was a short cab away, good restaurants nearby I recommend barefoot. It was our favorite one by far. The blue bar in the hotel is quite nice and if you see Jackie the bartender make sure you get her she is fun, kind and helpful with drink Choices! Also do the jolly pirates snorkel tour awesome time and very cheap!
Genuine Expedia guest review
Other trip Jun 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel and beautiful island"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a very pleasant stay. Breakfast menu was fantastic! Staff were very helpful with arranging our itinerary, excellent pool overlooking the sea and special thanks to Prim from the restaurant Aquarius who arranged a vegetarian menu for us! Island and massage there not to be missed
Genuine Expedia guest review
Other trip Jun 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel with private island"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel and spa and the private beach was beautiful
Genuine Expedia guest review
Other trip May 31, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was worth every penny. The staff especially Elizabeth who was one of the servers at the pool area. The ride on the speed boat to the private island was so cool.
Genuine Expedia guest review
Other trip May 30, 2014
A Traveler
US
3.0 / 5Good
"Was not accommadating"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The room we stayed in was nothing like the picture they showed on line. It was ok however they were rennovating. We were right NEXT to the renovations so the drilling and the baggging was super LOUD from 9-6. I went to the front desk if we could be moved. His response was didn't the travel agent inform you we were renovating. I told him I didn't go through an agent I booled it on line and it said nothing about renovating. If it did I'm sure it doesn't mention that we would be next door to it.
Genuine Hotels.com guest review
5 night trip with friends May 21, 2014
Kay
US
5.0 / 5Outstanding
"Revisited Renaissance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was my second year returning to Aruba, and also to Renaissance hotel... and it was even more pleasant the 2nd time around to see that they have made renovations to their rooms at Marina (Adult Exclusive). Spacious, modern, clean, and comfortable! The staff was super helpful and friendly from entrance to exit. I woke up in the middle of the night thirsty and hungry around 3am, I went to the front desk for assistance and was given a cup of ice cold water from the closed bar, and escorted to The Lounge (in LG Smith Steakhouse), where I received a light, yet impressive, and affordable after hours menu. The service was great here as well. The bar drinks were excellent, and the bar staff was super helpful. The pool was cool and relaxing even on the hottest days filled with hot tunes by the DJ, and the private beach was as spectacular as I remembered it. I will be back, once a year is not enough.
Genuine Expedia guest review
Other trip May 30, 2014
TeLisa
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel shower has half door. Water everywhere while taking a shower.
Genuine Expedia guest review
Other trip May 27, 2014
Iola
US
4.0 / 5Excellent
"Excellent service."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very happy with the overall service. The hotel staff is very helpful for direction to anywhere in the island. The supermarket and bus station are within walking distance. We took the bus more than taxi to save money for other things. The food court is also within walking distance.
Genuine Expedia guest review
Other trip May 22, 2014
Quoc
US
4.0 / 5Excellent
"Convenient hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
First time in Aruba and overall good trip. Hotel is right in downtown and fairly close to many stores, bars and an additional casino to the one in the hotel. The pools were both very nice and the beach, reachable by 15 min boat ride, was nice. Critiques: 1. Food for the all inclusive was ok. It was the same every day despite going to different spots. You can only eat so many flatbreads, sliders, and fried stuff. 2. Beaches were just ok. The adult side, Tidal pool, was full of rocks. The family side was full if seaweed. To be fair, the staff spent hours trying to clean the seaweed up which was appreciated. 3. Bathrooms in the rooms are NOT private. Makes for interesting conversation though... Haha 4. Bartenders at the beach are true professionals and are great people. Very attentive and made our trip. 5. For the transactions you make, despite being all inclusive, all come with a bill (meals, drinks, etc.) there is confusion however when it comes to the service charge added to the bill. We were unsure on how much to tip (and we tipped on every 'bill') Overall, pretty good but not a slam dunk for me to do again when I make it back. Also, we were a party of 3 couples and this was our general consensus.
Genuine Expedia guest review
Other trip May 18, 2014
Darrin
US
4.0 / 5Excellent
"It has private island"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I like the hotel but when I arrived there one of the front desk employee give me room which is so dark & every small. I told him I cannot stay this room he told me stay this room may be tomorrow he can change . I want to the room ,I call front desk one girl pick up I told the story .she say do not wary she will take care of me & she did.i was so upset when he say i have to stay there.some staff do job some do not.
Genuine Expedia guest review
Other trip May 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful Hotel, Friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was just perfect, it was clean, the staff was friendly, and the food was delicious.
Genuine Expedia guest review
Other trip May 14, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful !!!!
Genuine Hotels.com guest review
2 night romance trip May 9, 2014
Richard
US
4.0 / 5Excellent
"Good family hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Family ocean suites. Odd setup of light switches and doors. MARRIOTT, not employees to blame for terrible pullout couch beds. Upper floors preferable. Loved private island; adequate variety of restaurants with all-inclusive. Location was away from larger strip of hotels, not directly on natural beach but nice lagoon. Cruise ships pass yards away - cool!
Genuine Expedia guest review
Other trip May 12, 2014
DMG
US
3.0 / 5Good
"Bad hotel service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
The rooms are kept clean, but the hotel staff were not friendly at all. Upon check in and when I needed some assistance, you could not even get anyone to smile or be pleasant.
Genuine Hotels.com guest review
3 night trip May 1, 2014
Sarah
US
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