"so so…you get what you pay for..."
The room was ok at best. Heating/Cooling system was not working correctly. There was food left in the fridge and the bathroom was questionable. If I was in the area for more than one night, I would have looked for another place to stay.Genuine Hotels.com guest review
Looked dated, dirty, smokers roomGenuine Hotels.com guest review
"Close to downtown, but affordable"
The room was exactly what we wanted. We just wanted a comfortable, clean, safe place to rest our heads. Ideally we wanted to stay in downtown Princeton but we had a car so it wasn't a problem to get into town. Everything was clean, the front desk staff was nice, and we had everything we could want in a hotel: free wifi, free continental breakfast, free […] parking, a fitness center, a pool (nice to know it's there for the future even though it's closed this time of year), and a charming setup. You can tell the building is old from a few of the design differences but I got so much for my money, it's certainly not a complaint. Read moreGenuine Hotels.com guest review
"Perfect One Night Stay"
The layout of this hotel was a bit unusual, but aside from that, the check-in was a breeze, the room was clean, the bed was very comfortable and the TV was almost as big as the room. The only negative thing that I have to mention was the weird size and shape of the pillows. They were small and almost round. There were plenty of them, but I prefer a […] big soft pillow. For the price, this hotel put me right in the thick of things without a lot of pomp and circumstance. Very happy! Read moreGenuine Hotels.com guest review
"Nice place, comfortable room."
Great place to sleep for the night. The free breakfast is way better than standard continental fare.Genuine Hotels.com guest review
Hotel was satisfactory. Lighting was poor. Bathroom was very dark. Wattage of room lights was low enough that it impeded reading. Pillows, although good, were inadequate in number.Genuine Hotels.com guest review
"Intruder Potential & Dishonest Non-smoking Mktg"
The room was deplorable. It was physically labeled and advertised non-smoking, but it is used as a smoking room and there were two hotel ash trays in it (bait and switch). The room was unlocked when we arrived (creepy). All exterior doors to the hotel from street and parking lots are completely unlocked (intruders can enter and walk through all halls). […] The dead bolt had been broken off on our room, so there was not even a dead bolt. Wallpaper was cut and patched. Bathtub drain did not operate. Toilet handle didn't operate correctly. Chairs in the room were heavily soiled (multiple large, dark stains). All carpeting in rooms and corridors are deplorable. Continental breakfast was not well maintained. Dirty tables. Food not replenished. Insufficient number of food implements (people reaching food with their hands). Morning desk clerk absent from desk for long period. Deplorable stay. Read moreGenuine Hotels.com guest review
Decent room for the price.Genuine Hotels.com guest review
"Frayed at the collar"
This hotel/motel is nicely situated and makes a good impression from the outside. However, the inside is very rundown. It needs new carpeting and a fresh coat of paint. Most disturbing was that the side entrance doors did not lock, so security was lacking. The staff, which was otherwise very good, said thatif the side doors did not lock there were security […] cameras watching. Not good enough. Breakfast was ok. rates were very good. Again the staff was very helpful and "first rate." We also appreciated the free Wall Street Journal. Read moreGenuine Hotels.com guest review
Lobby was nice but rooms and breakfast area were dirty. I would not stay againGenuine Hotels.com guest review
It was the best price convenient to Trenton airport.Genuine Hotels.com guest review
Pillows are not standard size(very small) I asked for extra blanket and pillows, and it took 30minutes to get them. Bed was very hard. Air conditioner in our room barely worked. Tried to lower the temperature but it made no difference. No ice machine on each floor. Breakfast room was VERY hot. Vents in the breakfast room were filthy. Bottom line, glad […] I was only staying 1 night. Would have looked for another place if I had to stay longer. Read moreGenuine Hotels.com guest review
Very good for the priceGenuine Hotels.com guest review
"For the price, a great hotel."
Overall I have no complaints. More than what I expected.Genuine Expedia guest review
Air conditioning barely worked in the room, light bulb missing, etc. The hotel is falling apart and in desperate need of repair and maintenance.Genuine Hotels.com guest review
The entire hotel smells of old carpet and old age. Service was good and breakfast was OK but it was just too smelly.Genuine Hotels.com guest review
"Good value for very nice hotel"
I wasn't sure what to expect from the reviews, but this was a very nice hotel. We would not hesitate to stay there again. It was near several good restaurants and was very quiet at night, with good beds. The breakfast was much better than many hotel breakfasts: it was well attended (food constantly refreshed and not messy) and offered premium condiments […] as well - half & half, good syrup, real butter pats, etc. Our only concern was that the pillows were quite small. Read moreGenuine Hotels.com guest review
The door lock was broken. The toilet lever was broken. Much of the workout room machines were broken. The "non-smoking" room stunk of smoke. They took away the breakfast 10 minutes before the close, thereby making it so that my family could not get the "free" breakfast.Genuine Expedia guest review
The hotel was just ok, it needs some updating. Staff was nice.Genuine Hotels.com guest review
"Leaky bathroom ceiling ruined stay"
We booked almost last minute through Expedia your hotel because it was close to where family just moved, Clarion reputation, and offered 2 queen beds. Upon arrival, our room was given away and we were offered 1 king, 1 sleep sofa. The sofa was horrible, the bed great. In the morning we discovered a flood in bathroom resulting from water coming from […] ceiling. The fan sprayed the water all around. We could not use the bathroom. I notified staff who claimed perhaps the water was from a bath above overflowing (YIKES!) and offered to put us in another room, but we were leaving so I just left notes in the bathroom where the water was seen. He said the hotel manager, would contact us. Manager has not and I am writing 4 days after stay. Breakfast was nice, but chairs were filthy to sit on. There were no chairs to sit on outside courtyard. Too bad because the courtyard was pretty. The experience left me sad because with just a few upgrades, ( plumbing, better sofa mattress, rug in lobby, chairs in breakfast & courtyard area), it would have been okay. Not having the manager contact me even when I gave his staff my email is really poor customer service of him, as I believe he got the message. I had hoped to find a hotel close to my family to continue to come and easily visit, but unless I am told something different, I will assume that the hotel problems remain unchanged and I'd be crazy to put us in a room again where we are sprayed with dirty water. Read moreGenuine Expedia guest review
the only available hotel with enough beds to accommodate a family of four in the surrounding area of sesame place with a good priceGenuine Hotels.com guest review
Upon arrival, we learned that the elevator was broken. The hallways were not air conditioned; our air conditioner didn't work consistently. There was a smell of food cooking in the hallways. The coffee maker was missing parts. Staff seemed unconcerned about writing down the needed repairs when I reported them upon checkout.Genuine Hotels.com guest review
"perfectly adequate -- and clean!"
The room and pool were really clean. Nothing fancy here, but served all our needs. And the staff was really great and friendly.Genuine Hotels.com guest review
"Decent place to stay"
Decent hotel for the price. Older, well maintained for it's age but it is an older hotel. I was on the first floor and anytime someone on the 2nd floor walked around it sounded like a they would come crashing through the floor. Woke me up at 2:00 in the morning the first night. Very noisy, paper thin walls and ceilings. Pool was okay, clean and all, […] but the surroundings really need to be updated. Read moreGenuine Hotels.com guest review
The staff was very helpful, kind and accommodating. They were on point and professional. The room was clean, the bed was surprisingly comfortable. The breakfast consisted of fresh waffles you make for yourself, bagels, cereals, coffee, muffins- it was a nice variety. The pool was enjoyable and the area was quiet and relaxing.Genuine Hotels.com guest review
In the morning about 530am, some dory knocked the door continuously. We did not dare to open the door. Then almost every room was knocked one room by one room. Then at 610am, the door was knocked again. I called the front desk and they said they would check. In the morning when I checked whoever on the frontdeck and they did not know this. No communication […] among themselves and between customers. No explication. This us horrible. My night was totally ruined. I drove the next day and almost got an accident due to the lack of sleep. Very bad experience in this hotel. Read moreGenuine Expedia guest review
"beautiful, comfortable, and close"
wonderful! no complainsGenuine Hotels.com guest review
"Good for dated property"
This hotel was dated. The staff great. Service great. Clean with all available amenities.Genuine Hotels.com guest review
"Floor rugs need to be replaced"
It was ok.Genuine Hotels.com guest review
Pleasant relaxing quiet ,staff are courteous and friendlyGenuine Expedia guest review
"affordable and good value"
Nice Helpful welcome. Room was simple, bit dated but clean and great power shower. Low ceiling in 1st floor rooms. Simple breakfast but ok. Attendant was moor like doorman. Sitting on a chair and directing guests. Odd. If you want affordable and a good bed. This is a good choice.Genuine Expedia guest review
"Princeton University around the corner"
We were pleasantly surprised with the quality of this hotel Rooms were clean and quiet, staff very professional. All this + breakfast for a great price!Genuine Hotels.com guest review
Booked the room months ago. Princeton U commencement. Room was dirty, smelled like smoke. Tub drain did not work. Explanation from desk at check out was that due to the demand they opened rooms they do not ordinarily use. they offered a 50% discount/refund through Expedia. Hope it comes. Or else Expedia is off my list as well as Clarion.Genuine Expedia guest review
Clean hotel, no problems or issuesGenuine Hotels.com guest review
"Trouble cancelling 2nd night reservation"
Booked for 2 days. Decided to stay for 1 day. Even though I checked out at 9 am I had an awful time getting a refund for the next night. I had to call corporate headquarters and even then it took several more calls before I finally got a refund.Genuine Expedia guest review
The Hotel was very pleasant for a business trip. The rooms are very clean and quiet. The location is convienent.Genuine Hotels.com guest review
Upon entering the lobby, the elevator and the halls there was very strong moldy smell- most unpleasant. Fortunately the rooms were clean and without that smell. The breakfast room was adequate but the set up was awkward and as such, one person at a time could get to what they needed- be it yogurt, hot food, cereal - caused unnecessary waiting. The halls […] are not clearly marked with directions to access rooms, made for a long unnecessary walk around the building, with very dim lighting. The attached Pure restaurant and lounge, had some interesting decor. We had a few drinks, no food, but the bar tenders were friendly and attentive, which was greatly appreciated. Read moreGenuine Hotels.com guest review
Was good for what we needed a short stay hotel. Only complaint was shower. bathtub filling up when showering. overall goodGenuine Hotels.com guest review
"Near to Princeton"
Soiled common areas, dirty room perimeter with old, rusted fixtures. Only a dribble from the shower..., discovered after midnight. Front desk staff willing to move me, and very gracious. Declined offer due to time of day and exhaustion.Genuine Hotels.com guest review
"good hotel for price and location"
Perefectly, adequate hotel for business type travelGenuine Hotels.com guest review
"Not the best, but definitely not the worst!"
Location was very convenient. Breakfast only started at 7 am which was later than expected since we had to be on the road before 7:15 am, however the blueberry muffins rocked! Bathroom did not have an exhaust fan which is eventually going to cause maintenance problems. Front desk staff was very polite and extremely helpful. Outdoor pool obviously was […] closed since we were there in May, but the courtyard & pool area was very nice. Not sure if we would stay there again since it was further than we expected from Six Flags, but it was easy to get there. Read moreGenuine Hotels.com guest review
The hotel was clean, comfortable and convenient to stores. Very nice for the price. Would stay there again.Genuine Hotels.com guest review
Response by Clarion Hotel Palmer Inn Glad to hear it! Thanks for staying with us.
"Ok hotel, little expensive for quality!"
Was okay, location was key. Was in the area I needed, little expensive for that good quality! Room was vacuumed and cleaning crew left empty coke can in my room.Genuine Expedia guest review
Response by Clarion Hotel Palmer Inn Yes! Thanks for pointing out what a great location we have. We're glad you stayed with us. About the Coke can... my deepest apologies. We strive to provide the absolute best combination of comfort, cleanliness and value. However, it would appear that in this instance, we were careless. We will certainly make every effort to ensure that does not happen again.
Clean, comfortable, safe& reasonable cost. &&& A GREAT RESTAURANT-PURE for a fine dinner after a long day.Genuine Hotels.com guest review
Response by Clarion Hotel Palmer Inn Thanks for your input! We couldn't agree with you more. PURE IS a great restaurant and we hope to see you again soon!
Very good stay staff was friendly and helpful Night Auditor can definitely smile and be more attentive for sure but overall Excellent! :-)Genuine Hotels.com guest review
Response by Clarion Hotel Palmer Inn Thanks for your kind words, and we hope to see you again soon!
"room is very very cold in winter."
room is very very cold in winter. room is very very cold in winter.room is very very cold in winter.room is very very cold in winter.Genuine Expedia guest review
Everything was great except the heater wasn't working so it was freezing the whole time. Someone came to fix it and it didn't work.Genuine Hotels.com guest review
"Couldn't have asked for much more"
Staff was very accommodating. Room was very good for an economy hotel. Kuerig coffee machine inside the room was an excellent addition. Couldn't have asked for more out of a free continental breakfast (scrambled eggs, bagels, sausage, make your own waffles, muffins, fruit, cereal, etc). Lots of restaurants and essential stores nearby. Overall, a great […] experience and the price was much more appealing than others in the area. I would definitely use this hotel if I ever have to stay in the Princeton area again. Read moreGenuine Expedia guest review
"Nice place. Comfy room and restaurant/bar attached"
The room was tastefully decorated. Bed was very comfortable. Room was cold when we checked in but heat warmed the room quickly when we turned it on. (note: I really think they should have had the heater on prior to our arrival) After visiting and shopping at nearby stores we went to the restaurant/lounge adjacent to the hotel called Pure. It has a […] high end feel but was not pompous. We had drinks and appetizers. All were great. Nice setting. Read moreGenuine Expedia guest review
Broken window in room - very dingy- halls are dark, doors are not safe. Tiles in bathroom cracked. Hair dryer did not work. Cleaniness of room was good. Would not stary there again, I was on business and paying for the room myself. I was horrible. Gentlemen checking in very nice.Genuine Hotels.com guest review
Response by Clarion Hotel Palmer Inn I'm sorry to hear that you weren't happy with your accommodations. Thanks for the compliments, though.
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