All hotels in Blackpool, England, United Kingdom
1 room, 2 adults
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North Promenade, Blackpool, England, FY1 2JQ, United Kingdom, ‏‎855-239-9397
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3.9 / 5Good

Score breakdown (from 886 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.3
  • Comfort
    3.8
  • Condition
    3.8
  • Neighborhood
    3.8

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Good area for a night out"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
Usual, what u pay for is what u get. Good area for going out on the drink. Somewhere to sleep nothing special.
Genuine Hotels.com guest review
1 night trip May 23, 2015
Paul
GB
3.0 / 5Good
"Little bit dated"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Stayed there on a discounted rate of £63 per night. Hotel was perfectly acceptable for £63 per night, however had I paid the going rate of around £130 I would not have been happy. To be honest, the hotel is in need of complete modernisation. Having stayed in other modern hotels in Blackpool, such as the one at Stanley Park, one at the Football Club and One at the Pleasure Beach - the Hilton is sorely outdated. Creaky elevators, a general musty smell in the corridors and furniture in the room which would not seem out of place in my 90 year old grandparents house. Staff were very pleasant and helpful and it's a perfectly acceptable hotel. However if paying the full rate, it would be significantly down on my list of places to stay.
Genuine Hotels.com guest review
1 night romance trip May 22, 2015
ross
GB
4.0 / 5Excellent
"WARM AND WELOME"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
AII WAYS A GREAT STAY AT THE HILTON
Genuine Hotels.com guest review
1 night romance trip May 16, 2015
thomas
GB
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A little further out but still walkable into centre Rooms were comfy and clean Staff very pleasant Breakfasts great The only negative is having to pay to park
Genuine Hotels.com guest review
2 night trip with friends May 15, 2015
A Traveler
GB
3.0 / 5Good
"Nice Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Stay good, not a Hilton Serenity bed, very hard, however they put a duvet on top of the mattress for the second night
Genuine Hotels.com guest review
2 night trip with friends May 8, 2015
Margaret
GB
1.0 / 5Poor
"dated"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
We paid £125 for one night at this hotel the room was tired there was no heating no soap in the bathroom And although the bathroom may have been clean it certainly didn't look it the housekeeping team were trying to get in the room at 8.00am and the location was too far from the blackpool amenities all in all,£125 per night for this hotel was a rip off and I for one will certainly not return and would not recommend it to anyone
Genuine Hotels.com guest review
1 night romance trip Apr 11, 2015
stephen
GB
1.0 / 5Poor
"This Hilton is very very poor. Save your money."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
I would not recommend this hotel. Our 'luxury family room' was poorly decorated, unclean, the curtains came off their tracks, several fixtures were damaged, the TV didn't work & the bathroom was dirty. Not at all what you would expect from a Hilton. It took several phone calls and emails to secure an acceptable refund after our stay. I have stayed in much nicer B&B's. Sadly this experience was not a pleasurable ome.
Genuine Hotels.com guest review
1 night family trip Apr 3, 2015
A Traveler
GB
5.0 / 5Outstanding
"Blackpool Hilton"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel, but you have to pay to park unless a member. Nice gym & pool
Genuine Hotels.com guest review
2 night romance trip Mar 28, 2015
Gordon
GB
3.0 / 5Good
"Disappointing"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Rather disappointing, no sea view, although when I rang up was told all rooms had a sea view. I booked 2 rooms both were on different floors a long walk from the lift. The lifts were slow. Would not go back.
Genuine Hotels.com guest review
1 night family trip May 3, 2015
Elizabeth
GB
3.0 / 5Good
"Dated"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Dated hotel bed not comfy. Staff very helpful
Genuine Hotels.com guest review
2 night trip with friends Apr 25, 2015
A Traveler
GB
3.0 / 5Good
"OK"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Just OK. The Hilton name obviously doesn't mean what it used to.
Genuine Hotels.com guest review
3 night romance trip Apr 25, 2015
John
GB
4.0 / 5Excellent
"Needs modernisation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location. shame about the bathrooms, which are very dated throw back from the 1980s. Staff friendly. Rooms comfortable, but nothing special. Would be disappointed if I'd paid more than £100. Given the prices I don't think the hotel should charge staying guests to park. Would stay again, but would also consider other hotels at a similar price.
Genuine Hotels.com guest review
1 night trip with friends Apr 25, 2015
Steve
GB
4.0 / 5Excellent
"Good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Breakfast menu good but no mushrooms
Genuine Hotels.com guest review
3 night romance trip Apr 22, 2015
a
GB
3.0 / 5Good
"Blackpool Guset House"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Sad out of date 1980s decor. Other than reception the staff were like a Blackpool guest house. Quite ammusing for a 4 star hotel. The little things were missing. Continental breakfast but no ham. No shaving mirror in bathroom. The Costa coffe bar was amusing. On all four occasion no skimmed milk. They had to remake the latte with syrup as they could not remener which had hazelnut in and my son has a nut allergy. Solution two people go order so they do not get confused. The teenage kids thought it was hillarious. Had a good weekend stay but not the usual Hilton standard.
Genuine Hotels.com guest review
3 night family trip Apr 17, 2015
Elizabeth
GB
4.0 / 5Excellent
"Clean"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfortable room. Leisure facilities good.
Genuine Hotels.com guest review
3 night romance trip Apr 12, 2015
A Traveler
GB
5.0 / 5Outstanding
"Blackpool Hilton"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very lovely hotel. Lovely breakfast and great sea views from restaurant. Staff were brilliant!
Genuine Hotels.com guest review
1 night family trip Apr 16, 2015
Anna
GB
1.0 / 5Poor
"Travel lodge next time"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    1.0
Very noisy, DO NOT STAY ON 7th level, showers hardly work
Genuine Hotels.com guest review
4 night family trip Apr 6, 2015
A Traveler
GB
4.0 / 5Excellent
"No issues"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyable overnight stay
Genuine Hotels.com guest review
1 night romance trip Apr 4, 2015
A Traveler
GB
3.0 / 5Good
"Don't eat hear."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel was clean , the bar was unmanned , the food was just awful .
Genuine Hotels.com guest review
1 night family trip Mar 30, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great Hotel In Blackpool"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was really nice and done up in the normal high quality Hilton style. Gym and swimming facilities were good. Breakfast also had lots of choice and all tasted fantastic. The hotel is a little walk from the town centre and pleasure beach etc but is right outside a tram stop. The family guestroom consisted of to single bed and then a sofa bed used to give another bed. This was ok but would have preferred a double and a single so would be careful of the room type you choose but otherwise great hotel and fantastic service.
Genuine Expedia guest review
Other trip Mar 31, 2015
MattS
GB
4.0 / 5Excellent
"Comfortable hotel overlooking beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was travelling with two friends, but had a room on my own. Helpful check in, in fact great service from all staff we came into contact with. It was a Thursday night, but guests weren't rowdy, so I got a good night's sleep. Only things I would change: 1. We were staying for a fitness convention with an 8am start, but breakfast started 7am, way too late to digest before a day of mad leaping around. They'd had a lot of negative feedback about that, and did helpfully let the hungry Lycra-clad hoard into the restaurant before 7am! It would be nice if the hotel stayed up to date with what's going on in Blackpool, so breakfast could start earlier in such circumstances. 2. I really dislike UHT milk in room for tea. I know just about every hotel on the planet does this, but I still prefer the real deal.
Genuine Expedia guest review
Other trip Mar 22, 2015
AussieLeedsLass
GB
3.0 / 5Good
"Chiropractic dream hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Beds are very hard great if you have a bad back but not if you want a great nights sleep one night was enough. It wasn't the hotels fault but the booking wasn't correct so we did not get either the room we wanted nor the breakfast included and it took 15-20 mins for the two receptionists to sort it out and also begrudge paying £5 to get my car out of the hotel car park every time I left.
Genuine Hotels.com guest review
1 night business trip Mar 18, 2015
Graeme
GB
2.0 / 5Fair
"hilton must try harder"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
not a great hilton, beds are not good didn't sleep for all three nights. would not stay again
Genuine Hotels.com guest review
3 night business trip Mar 10, 2015
richard
GB
1.0 / 5Poor
"AVOID AT ALL COSTS"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Very old and poorly decorated rooms, with very uncomfortable beds and extremely tired decor. Everything just screamed 1982. No sight of the 'refurbished' rooms pictures on hotels.com or the Hilton website. They out me in the room right next to the service lift which didn't come into action until 11pm. I was woken up by it and had to change rooms which took an hour to sort. And it was to yet another old and tired room. The night manager couldn't be bothered to help. He was more interested in eating his crisps and clicking his fingers at the other staff. Very very disappointing and I will never be back.
Genuine Hotels.com guest review
1 night business trip Mar 12, 2015
Alex
GB
3.0 / 5Good
"Probably one of the better Blackpool Hotels"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Hotel is better than others in Blackpool. it is about 10min walk beyond the north pier but the team is nearby. Rooms were clean and comfortable. Nothing really around the hotel at night. Swimming pool a bonus for the kids. Facilities were clean but a little basic. Staff friendly enough that we spoke to. Only one complaint was that there was loud music which sounded like it was coming from the bar/function area. Which was strange as we were on the sixth floor out of seven....it lasted until around midnight which wasn't ideal for the kids as we were in Blackpool for them to be in a competition at 7am on the Sunday morning....
Genuine Hotels.com guest review
1 night family trip Mar 7, 2015
Brian
GB
5.0 / 5Outstanding
"Weekend stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay. Staff were friendly and helpful. Breakfast was lovely.
Genuine Hotels.com guest review
1 night family trip Mar 6, 2015
Mary
GB
3.0 / 5Good
"Nice hotel not so nice room"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Booked through Expedia and booked twin room with breakfast for one night! Room really wasn't anything to write home about! 2 very small single beds and desperately needed updating!! Breakfast was very good apart from tea was poured by staff from flask type jugs instead of being given a pit of tea on table! For a 4* hotel I have never known this!!
Genuine Expedia guest review
Other trip Mar 8, 2015
pete
GB
3.0 / 5Good
"Hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Room dated window let winds in
Genuine Hotels.com guest review
1 night romance trip Feb 28, 2015
Paul
GB
4.0 / 5Excellent
"Fab place for a wedding."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We where staying here for a wedding.The room was very comfy, We did not like the breakfast,The staff were very nice and very professional,We went for a swim it was ok needs a lick of paint in some arears .We would stay again.
Genuine Hotels.com guest review
2 night trip with friends Feb 26, 2015
A Traveler
GB
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This was quite possibly one of the worst rooms that I have stayed in for a while. The bathroom was unusuable as it was all stained and the windows were leaking so much that things that we had left on it were ruined. For the brand of the Hilton this hotel is a disgrace.
Genuine Expedia guest review
Other trip Mar 2, 2015
Suzanne
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
i was doing the blackpool half marathon. great location cause the start was right outside the hotel. the hotel was great, breakfast was lovely and so were the staff
Genuine Expedia guest review
Other trip Feb 28, 2015
littlep
GB
4.0 / 5Excellent
"not so posh"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The Hilton was not as posh as I thought it would be. Not sure if its the norm but I never seen a toilet brush in the bathroom do posh people not clean the toilets if they make a mess lol
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
james
GB
4.0 / 5Excellent
"small break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
we did enjoy our stay the hotel was very good value and the food was very good and the staff very helpfull.
Genuine Hotels.com guest review
2 night family trip Feb 18, 2015
allan
GB
4.0 / 5Excellent
"breakaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Fantastic hotel for families, great pool, great breakfast and friendly, helpful reception staff. Ample car parking.Pleasant views of sea from restaurant.
Genuine Hotels.com guest review
1 night family trip Feb 15, 2015
A Traveler
GB
2.0 / 5Fair
"Nothing like a hilton."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The rooms were small, very much like the competitors at the cheaper end of the market. Very overpriced.
Genuine Expedia guest review
Other trip Feb 16, 2015
elliot
GB
4.0 / 5Excellent
"tv bad food good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Breakfasts great. The tv picture quality is awful.
Genuine Hotels.com guest review
1 night business trip Feb 9, 2015
Mark
GB
3.0 / 5Good
"Sleep disturbance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
despite requesting 3 quiet rooms, one was located very near to a lift which squeaked till 3 am and then started again with leaving early. The other two rooms were located on a corridor with hen parties = very noisy with drunken shouting. We will not stay on a Saturday night again. The food and service were excellent.
Genuine Hotels.com guest review
1 night trip with friends Feb 7, 2015
Maureen
GB
4.0 / 5Excellent
"Short break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
We had an excellent couple of nights with good food in the restaurant and at breakfast. All the staff were very friendly, in particular the staff in the restaurant couldn't have been more helpful. The only down side was we found the room too hot during the night, (we couldn't get the radiators to turn off) and we slept with the window open which we felt was wasting money. I did report it so hopefully it will be looked at.
Genuine Hotels.com guest review
2 night romance trip Feb 4, 2015
Eileen
GB
4.0 / 5Excellent
"The Blackpool Hilton in the gales"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Three night stay for friends' get together and celebration. Management most helpful over the birthday. We all found many draughts in the dining room and sitting areas. Our room 704 was noisy because of the strong winds (unavoidable) and the water pressure, particularly for the W C, poor.Otherwise most comfortable
Genuine Hotels.com guest review
3 night family trip Jan 29, 2015
Sylvia
GB
5.0 / 5Outstanding
"great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel restaurant couldn't have been more helpful arranging for balloons on the table on the Saturday evening for my friends birthday even though he wasn't on duty. Staff were so helpful,
Genuine Hotels.com guest review
3 night trip with friends Jan 29, 2015
ELUNED
GB
4.0 / 5Excellent
"Better than average"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
This hotel is fairly north Blackpool, A bit of a walk to the tower and city centre. The room was clean but not up to the standard of some of the other Hilton Hotels I've stayed in. I would stay here again as it is probably the best hotel in Blackpool. The staff were great and very helpful
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
James
GB
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great service and really good food!
Genuine Hotels.com guest review
1 night business trip Jan 26, 2015
Maximiliano
GB
2.0 / 5Fair
"Good service, tired hotel"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
Service was good with staff appearing to genuinely care about customer service and support. The hotel itself is really tired, and whilst efforts have been made in some areas, lobby and dining room the room I stayed in was well below what you'd expect from Hilton. There was mould around the bathtub, the shower had little pressure, the carpet and general decor was tired and miserable and didn't feel clean.
Genuine Hotels.com guest review
1 night business trip Jan 25, 2015
Rob
GB
5.0 / 5Outstanding
"Fabulous Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excellent stay! Enjoyed every minute, friendly, helpful staff, meals good value for money - the children didn't want to come home!
Genuine Hotels.com guest review
1 night family trip Jan 24, 2015
Suzanne
GB
4.0 / 5Excellent
"tower power"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Great except the tv picture in all Hiltons seems to be poor for some reason. Otherwise great and good f and b team for breakfast.
Genuine Hotels.com guest review
1 night business trip Jan 19, 2015
Mark
GB
4.0 / 5Excellent
"Hilton blackpool"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Got a good deal. Room was ok nothin special. We had a sea view which would have been nice but the weather wasn't great and the Windows were literally rattling! The furniture in the room was quite dated and the walls could have done with a bit of a paint but nothing terrible. Good choice for breakfast but I wasn't too impressed with the cooked food as most of mine was just warm. Staff were very polite and accommodating. Gym, pool and saunas small but good.
Genuine Expedia guest review
Other trip Jan 23, 2015
jackie
GB
4.0 / 5Excellent
"Birthday treat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was a good hotel , pretty comfortable , warm good sea view , breakfast was good,
Genuine Hotels.com guest review
1 night trip with friends Jan 17, 2015
mark
GB
4.0 / 5Excellent
"Great hotel but avoid customer services"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel, no issues, but rang to reserve some rooms close together and ended up speaking to reservations in the USA! Got cut off twice, then abandoned it all. Rubbish telephone customer services, but hotel staff were fab
Genuine Expedia guest review
Other trip Jan 19, 2015
Sharon
GB
4.0 / 5Excellent
"Fantastic staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel, fantastic service, breakfast very good. The only complaint I had was the rooms could have done with a bit of an update. I would book this hotel again.
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
A Traveler
GB
3.0 / 5Good
"Would expect more from a Hilton"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Friendly helpful staff, lovely breakfast which was of a high quality but the hotel itself looks like a prison block- no landscaped gardens, it is very tired and dated and parking cost £5 per night
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
mrs t
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews