Best Western Plus Brant Park Inn & Conference Centre - Brantford

I arrived at 9 PM with my family to find I have no reservation. I dined in the restaurant. After an hour a downgraded room was found for me. I booked a jaccuzi room and was given a standard room the first night. Second night I was given the jaccuzi room I booked. As soon as I entered the room I smelled smoke. I tried to change the room but was denied. […] I asked for it to be ventilated. On the day I left I talked to the hotel sales manager and she told me Hotels.com system is not working very well with her hotel's system. Bad experience Read more

Genuine Hotels.com guest review

This is an older motel somewhat upgraded. Convenient location to highway, but not central to the town. Advertised as including breakfast, but this turned out to be a "continental breakfast"; upgrade to a hot meal cost additional. Wireless internet not available when we checked in; a couple of hours later it was corrected, but service was slow.

Genuine Hotels.com guest review

The hotel is in a great location! Many places to eat close by. The room was clean except some hair in the sink. The staff was very friendly and the free breakfast choices was great! Next time I am in the area with business, I will return!

Genuine Expedia guest review

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Genuine Hotels.com guest review

Comfy comforters, pleasant rooms, quiet night - perfect The only thing lacking was clean towels for when we got out of the pool

Genuine Expedia guest review

Nice size room, excellent breakfast buffet

Genuine Hotels.com guest review

The room was beautifully appointed and very comfortable. A great place for a romantic evening after a day on the golf course. Stayed in a King room with a Jacuzzi tub, it was well workth the little extra for a great night out with that someone special.

Genuine Hotels.com guest review

Our stay was very relaxing and comfortable. Use of pool, sauna, hot tub was excellent. The cleanieness of all amenities was also very excellent. We have stayed on numerous occasions and will keep coming back.

Genuine Expedia guest review

Excellent front of house staff, one not so nice housekeeping staff. Great catering meal, good restaurant. good location for what we needed.

Genuine Hotels.com guest review

Terrible night sleep and it was on our honeymoon! There was a end of school year party downstairs and throughout the early hours of the morning. ie. 2 am, 3 am, 5 am etc. People would be going back to their hotel rooms making lots of noise in the hallway. Definately no soundproofing in the rooms. Didn't sleep at all in the night. Very disappointed.

Genuine Hotels.com guest review

Photos of rooms not at all what our room looked like. Must have renovated rooms somewhere else in hotel. Many sports teams staying there with noise in hallways until near midnight. Walls and doors paper thin. Very noisy.

Genuine Hotels.com guest review

Paper was coming off walls, no fridge or micro wave, yet still most expensive hotel in area. Old building and very, very plain.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall the one night stay was quite acceptable. The rooms were paid in advance. I had called over a week ago to confirm my request for adjoining rooms and was told there should be no problem. At check in I was told that was not necessarily guaranteed as they were quite full. I had to impress the desk clerk of our need (elderly parents travelling with […] us who both had serious medical conditions) for easy access to my parents room. She was quite cheerful and was able to accommodate my request after all. This was the only glitch of our stay. The room was clean, bedding was immaculate. Our rooms faced the courtyard so it was very quiet. Only complaint about the room was that I had to set the AC to 66F to get it cooled off; the thermostats seemed to be off in both rooms. We did not use the pool or any of the other hotel amenities. The location was close to shopping but we were visiting family at the other end of town, so for our purposes, it was not conveniently located. Read more

Genuine Hotels.com guest review

Hotel was very busy and extremely noisy, even though we requested a quiet room. WE were placed in the front of the hotel, adjacent to a busy railroad crossing. The key entry cards failed many times during our stay. The air conditioning did not work and there was no mainteneance staff on site to effect any type of repairs. There was an exposed electrical […] plug beside the bed and no chair or desk to operate a laptop even though the internet was available. There was guests drinking in the parking lot and smoking in our non-smoking area. Just a very disappointing stay. Would have been nice to have had a microwave. I would not bring my family next time if ever I had to travel there again. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The staff was helpful, particularly considering that they arranged for a connecting room for my son's family so that we could all check in early and could easily move back and forth with the children (we were attending the funeral events of a very close family member so the early check-in was particularly important and they really did go out of their […] way to accommodate our needs). Read more

Genuine Hotels.com guest review

Asked for an early checkin and they were able to accomedate my request even though they were booked up for the weekend. Made the stay that little bit more enjoyable

Genuine Hotels.com guest review

Pros I stayed at this location under another owner 20 years ago. I was very hesitant as I pulled up and realized it was the same location. Pleasantly surprised with the new ownership and renovations. Our room was in a quiet zone. I never heard another person. Our room had a king and a jacuzzi tub. The room was clean and very roomy. Cons There was a […] section of paint peeling off the bathroom ceiling. We paid $5 for the hot breakfast. Very bland !! No flavor in the scrambled eggs, sausage, peaches ,and danish. The cottage cheese was good. Read more

Genuine Expedia guest review

Clean rooms, nice pool, sauna. Great breakfast buffet and affordable.

Genuine Expedia guest review

exc. shower, like the soap machine in the shower. exc. breakfast easy close parking easy to get to from the 403

Genuine Expedia guest review

The hotel was clean and staff were friendly. There was the very small bathroom with the unusual door, perhaps a pocket door would work better for that set up. One other small thing, the television produced a hum if the volume was put too high. Otherwise, I rate my stay a 4 out of 5.

Genuine Expedia guest review

I would stay at this hotel again, however, I would request a room in the new part Wayne Gretzky wing. The old part is tired and needs upgrading.

Genuine Hotels.com guest review

I really don't know where to start, the bottom line is it's a hotel and you are only there to sleep after a long day of meetings. This is where my problems started, extremely cold room probably because of the patio door on the main floor is where I was placed. Turned the Heat up to 80, all night the heater was so load it woke me up...hence no sleep. […] Then there is the Train that the hotel does not tell you about that runs every hour and a half, again you are woken up. Mentioned my problems to the staff in the morning only for them to give me the attitude that they were shrugging it off. My recommendations stay closer to town, the street noise wont be as bothersome. Definitely not a place I would EVER recommend! Read more

Genuine Hotels.com guest review

Nice place to stay, great breakfast plan, visited other places in area, don't waste your time.

Genuine Hotels.com guest review

I booked a 1 night stay ...paid the extra for 2 extra people in the room and ended up in a room with double beds. They were definitely too small. I had asked for a better rate and they couldn't accomodate. I had been at the hotel previously and had a great room for only 2 people. . . with queen beds. I would have changed rooms, but we arrived fairly […] late. I just thought they could have worked at getting a better room for 4 people! Read more

Genuine Hotels.com guest review

Good area, great buffet fab member of staff in the bar she was always smiling and gave us excellent customer service, handy for the airport at hamilton, only complaint is that the room needed vacuuming, so had to wear my slippers the whole time. Ordered food and the quantity came short the bar staff sorted it out for us, burger was returned and was […] remade and was lovely. Read more

Genuine Expedia guest review

We stayed for a Hockey Weekend and the hotel was local to all the rinks and restaurants. Nice pool for the kids to enjoy and best part was the hotel offered a welcome room for the boys to play their mini sticks! Very good to keep the halls empty and please all guests. Breakfast was great and service exceptional. Only downfall very busy with conventions […] and meeting so hotel was crowed but well organized. Read more

Genuine Hotels.com guest review

I have stayed at this hotel numerous times and have had very different experiences depending whether my room is in the older( bad) or newer (good) part, or in a locked or open corridor. During my last stay I requested a quiet room as I had an early meeting the following day. The room was in an older part of the hotel in an unlocked corridor but I was […] assured it would be quiet. It was quiet until about 9:30 p.m. when busloads of kids arrived in town for some sort of team event, at which point all hell broke loose down my corridor. I requested, and was given another room in a limited-access hallway, but it had a connecting door with the next room which was far from soundproof. My main beef is that I had asked for a quiet room and the desk clerk would have known that the rooms around me were booked by a large group, but she gave me that room any way. On some previous visits I have requested and been given a quiet room and have been placed in a newer part of the hotel. On those occasions I have enjoyed pleasant and uneventful stays. Read more

Genuine Expedia guest review

Best Western in Brantford was great! We were offered a free upgrade and the room was large, clean and well-appointed! The pool area is a VERY long walk from the new wing, though, and a bit older but still nice. Service was good and stay was excellent!

Genuine Hotels.com guest review

Vi havde en enkelt nat her, og det var rigtig fin, super service ved tjek ind, og vi benyttede muligheden for at opgradere morgenmaden til fuld varm pakke for $5 pr. pers. det var helt sikkert pengene vær! Fint hotel som overnatning på vej til Niagara Falls

Genuine Hotels.com guest review

Fint hotel men meget fodkoldt på værelserne ,ellers mange gode faciliteter.

Genuine Hotels.com guest review