Prince of Wales Hotel - Southport

This beautiful Victorian building has clearly not received any maintenance attention for years. The remote control for TV was held together by adhesive tape; there was duct tape around the plumbing pipes for the toilet. Wallpaper and paint showed signs of peeling and chipping. We left after one night, although we had planned to stay four.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Absolute disgrace...

Genuine Hotels.com guest review

Entertainment was very poor, . TV need updating, Floor in bedroom was creaky. Staff were fantastic, I would give it 3 stars. I would come again if the Entertainment was better. The food was very good = 4 stars Comfy bed

Genuine Hotels.com guest review

Right on The main street with friendly pubs and of great places tp eat. Well worth a visit

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed here before. Good value for money. Noticed decorators refurbishing some rooms. menu limited, but the food is OK. Staff always very helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel and room were O.K. Unfortunately the food was a let down. All buffet service with badly cooked food. Sprouts must have been cooked for an hour as they were yellow and tasted awful. Pureed carrot yuk! Turkey bland and dry. Breakfasts over cooked very very crispy bacon and fried bread both shattered when using a fork. Fried egg so rubbery that […] it was had to cut through. Tea was made by yourself at the table with flasks of warm water. Blend of tea said quality the taste revealed the lie. same as the coffee Read more

Genuine Hotels.com guest review

My husband and I spent the night here in order to attend a wedding (at a different venue). The service on arrival was friendly and informative. The room was huge!! Perfectly suitable for our overnight stay. It was clean and presentable, but a little dated. The hotel in general is a little shabby and could definitely do with some updating / repairs, […] however this kind of adds to the character (apart from the repairs). The breakfast was very nice, all you can eat and perfect for a hangover! Two gripes I had about the breakfast: the tea & coffee were all the back in the reception area as opposed to the breakfast area - this was just a bit annoying / awkward; my other gripe was that the general set up wasn't very good with regards to availability of glasses, cups, cutlery, juice and hot water. Like I said though the food was lovely. :) All in all, a complete bargain - £39 for a double room and breakfast! :) Read more

Genuine Hotels.com guest review

A once grand old hotel, now a bit knackered. The sign outside now says "of Wal" - says it all.

Genuine Hotels.com guest review

Stayed here many times, keep coming back, find it great. Sometimes room has been upgraded, which is appreciated. Reception staff, busy, but always very helpful. Other staff friendly and welcoming. Hope to be back again.

Genuine Hotels.com guest review

hotel dated but very good value for the price for 3 nights bed and breakfast

Genuine Hotels.com guest review

lift out order on both days, asked for more coffe in room but it never arrived. Hotel has seen better days but haven't we all, b and b for £29 was bargain of the year.

Genuine Expedia guest review

Arrived to a welcome which was less than friendly, when I asked if I could park I was told that there was no room and the only spaces were in the road and the wardens were still patrolling. Room had curtains that did not close and when I commented at reception I was told everyone was too busy serving dinner and they would address the problem when they […] had time. Then discovered there was a function with music that ran to at least midnight (on a Sunday), this made the room VERY noisy, requested a change to room was told that was not possible as hotel was FULL. As I had a full day business meeting starting at 0800 the following day I suggested that this was not very helpful which was met with complete indifference and a comment that the people had paid for the function and the hotel could not be expected to let everyone know that there could be a noise problem. Another person also expressed the same problem as myself and got the same response. AT THIS POINT I LEFT THE HOTEL and found another hotel where at least I got a warm welcome and a restful sleep. Read more

Genuine Expedia guest review

Back in the day the hotel would have been superb quality, unfortunately now it is very tired in places and in need of modernisation. The comfort of the room was of good quality but again needed updating, for example the old CRT tv, large filled cracks in the wall, old decor. The location was the best feature about the hotel, plenty of bars and restarants […] within 1-2 min walk. Read more

Genuine Hotels.com guest review

We got a very cheap deal so cant complain. It is a little dated, but the room was satisfactory. Breakfast was tasty, so would stay again at that cheap deal.

Genuine Expedia guest review

Excellent location. Hotel is a bit tired, but good value for money and food was very good. Would stay there again.

Genuine Expedia guest review

the prince is what it is, a large seaside hotel if can pick up a good deal ,then for it after all its on lord st you can walk anywhere and the breakfast is not bad

Genuine Expedia guest review

We was given a room on the 4th floor and as I cannot climb stairs very well not a good start, the room was just like a single room not enough space to move around and fit my walking implement. We asked for another room and told by Pam that we could have either 118 or 119 the following day and she would.leave information for new receptionist on Sunday. […] New receptionist was not very helpful we explained what had happened and said and she said it was u to her what room we could change to and in the end we moved to room 204. I had emailed our requirements to the hotel before we arrived as they had advised us on previous stays at Hotel. Read more

Genuine Hotels.com guest review

2 night stay. full of OAP's, mobility scooters everywhere!!

Genuine Expedia guest review

The hotel was conveniently situated for our stay.We came to celebrate a relatives 90th birthday. Had a lunch in the hotel which we found fine. Service was quick and food plentiful We would certainly recomend the hotel to our friends and will consider booking again in the future.

Genuine Hotels.com guest review

For the money paid we were very satisfied - staff very friendly - breakfast very good - location very good - parking very good. Only criticism the bathroom could have done with a little TLC it was clean and tidy but lacked a little on the maintainance side. We would choose this hotel again.

Genuine Hotels.com guest review

Awful hotel - heating on constantly. Absolutely shocking.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was jam packed and the car park was full. There were adverts for Pontins everywhere. One towel in the bathroom for 2 people and when I requested more towels, nothing arrived

Genuine Hotels.com guest review

We were greeted with a large airy reception area with a lounge area attached which consisted of easy chairs and sofas a large fireplace and a TV in one corner. On the whole a very cosy atmosphere although some of the wing chairs looked like they perhaps belonged in an old folks home. Check in was an efficient process and we were given a room on the […] third floor which, although a very nice room with a jacuzzi bath, was right next to the only lift in the hotel and, after only a few minutes, we realized that sleeping with the whirring of the lift motor every few minutes would prove tricky. A swift trip back down to reception saw us speedily transferred to a delightful room on the fourth floor which was well appointed with tea and coffee making equipment, a trouser press and hairdryer, TV, phone and ample storage for clothing etc. A good night sleep followed In the morning we found plenty of hot water with a good flow rate for the shower and nice fluffy towels. Breakfast was buffet style with loads of choice including various cereals, fresh fruit, porridge,eggs (fried and scrambled), bacon, black pudding, tomatoes and a mountain of toast plus loads more. To sum up we would certainly consider this hotel for another visit, and yes, it is a little faded in places but that only adds to its charm. We also found that the staff were always very pleasant and helpful and we appreciated the efforts they put in to making our short stay so pleasant. Thank you one and all. Read more

Genuine Expedia guest review

very good

Genuine Hotels.com guest review

unhelpful staff smelly rooms incompetent waiters

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel poorly managed, a very long delay when checking in, not very much attention given to cleanliness in the public areas, after the late night partying. In saying that, the dining rooms were good and buffet breakfast gave a very good choice.

Genuine Hotels.com guest review

i was surprised to be staying in this hotel, the room was an executive room and very spacious. was slightly dissapointed because the jaccuzi didn't work but it was a nice stay and the staff were very polite.

Genuine Hotels.com guest review

Pleasant hotel but showing signs of its age. A good refurbishment would enhance the hotel and bring it back to the splendour of the Edwardian age

Genuine Expedia guest review

the hotel was warm and clean, the staff very friendly and helpful. I was disappointed at the state of the hotel, thought it could have been smarter and more modern. The outside was a bit tatty. The food was reasonable, it was bedlem at breakfast time with 14 people queing up infront of me for hot food, they constantly ran out of sausages and bacon which […] made the queues even more irritating. I do have to say that the £2 parking was a surprise but then was informed I could leave my car there all day, which I did and enjoyed some lovely shopping. Read more

Genuine Expedia guest review

Comfortable hotel that appears to be used for coach trips. Good value for the price. Main criticism was the quality of the house wine, it was truly awful and undrinkable.

Genuine Hotels.com guest review

We booked a room with an extra bed or at least a 'rollaway', which wasn't there on arrival.The big problem for us was the 10.00AM checkout deadline; there were customers taking their luggage into the dining room for breakfast, as they had to vacate their rooms. ON the Guest Information Sheet in the rooms you could clearly see where the original checkout […] time was 11.00AM, which had been altered back to 10.00AM in black biro. The Prince of Wales seems to be run for the convenience of the staff and not the guest. Contemporary customer service training now focuses on anticipating the guests' 'reflection of experience'. You can imagine ours as 2 adults and a 4 year old little girl ventured out into the cold Sunday morning drizzle in Southport. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

very good exept for parking .promised disabled free but no spaces.had to park up a side road.

Genuine Hotels.com guest review

Although we had an enjoyable stay and staff were very pleasant they have made the hotel comfortable considering all the work that needs doing and furniture replacing. The lounge area needs big makeover to do away with the old people resident look. Breakfast very good.

Genuine Hotels.com guest review

The first room we were shown was musty and unacceptable, but the very helpful receptionist suggested two alternatives which were much more acceptable, even though one of them distinctly smelt of cigarette smoke. However I had booked a jacuzzi bath with our twin room. I ran a bath at 11pm, but the jacuzzi did not work. I reported it to the receptionist […] who told me maintenance was not on duty. On checking out next morning I was offered a 20% discount, but as I was booked through Expedia it could not be given to me and I need to take that up with Expedia. This is a serious problem, and would probably stop me from using Expedia again. The hotel was a bit seedy, but the reception staff tried to help, but poor maintenance and lack of attention to detail let this charming old hotel down Read more

Genuine Expedia guest review

it was a lovley hotel lovley location will be going back shortly

Genuine Hotels.com guest review

overall very pleasant apart from uncomfortable pillows and possibly the worst toilet paper in the world ! PS Excellent breakfast.

Genuine Hotels.com guest review

We had a pleasant stay with the Prince Of Wales Hotel, yes its a little dated, and probably suited to older couples like our selves, rather than to families. We could not fault the warm welcome, the ease at checking in, and the friendliness and helpfulness of the staff. The room was dated, but everything you required was all there, the crisp white linen […] was inviting, and the modern bathroom was spotless. We had requested a quite room, and were delighted to have been told at check in, that we had been upgraded to a executive room, at no extra cost, and yes it was very quite, and we have both agreed that next time we will request the same room. The Restaurant was lovely and the food plentiful, we look forward to our next trip. Read more

Genuine Expedia guest review

on your site it stated free parking yet when you go to leave you get charged £2 per night i know its not a lot but it should do what it states.Also our first room was on the lower ground floor i think its commonly known as the dungeons NO windows.If you get put in their complain because they found us a room on the 2nd floor even though facing nothing […] at the back of the hotel it had a window. Read more

Genuine Expedia guest review

Clean but old fashioned rooms and the whole place is in need of a total refurbishment. The staff try their best but not enough of them to keep the place ticking over properly. Meals were mass catering but then when I consider the price I wasn't expecting gourmet food. Convenient location.

Genuine Hotels.com guest review

Very old run down hotel and that includes the staff. It was like Fawlty Towers. Staff couldn't work the computer so despite paying in advance for a double room we were told on check in that the hotel was fully booked. We were eventually put in a condemned room with the ceiling missing and water poring in, then a disabled room and eventually the staff […] quarters before the manager stepped in and gave us what we booked - a double room! So if you have a choice, don't stay here. Read more

Genuine Expedia guest review

This is the Fawlty Towers of Southport. Not only is the hotel in desperate need of refurbishment, the staff are incompetent and are in urgent need of training in customer service and how to run a hotel. Don't stay here unless you are desperate.

Genuine Expedia guest review

There is a barrier to the car park entrance, which does not let you in if the car park is full...this hotel is used for weddings so after my 5 hour drive, I had to wait 20 mi uses to get into the car park...upon entrance there actually wasn't a space! A further 20 minutes to check in was not the best start! Wi-fi access onlynavailable in bar and 'lounge' […] area, which are very noisy with bad 'live entertainment'. The room, ok, overstuffed with inappropriate furniture...you couldn't close the door to the bedroom if you required from the entrance area as there was a chair in the way, and no where to move it to. The chair by the dressing table was too big for the spot so rammed in at an angle. When you put it face on to the desk and mirror, it blocked the room so you couldn't walk by the bed! It is very dated but for the price i paid its about what you could expect. Please note, on here when booking it states complimentary parking...this is NOT the case, you have to pay! It's only a couple of quid, But still, after all of the nonsense getting in I wasn't happy about that news! Staff were friendly! The area, as I drove in to the town, the first thing you see are 'get out of debt' shops everywhere..it's a bit run down so I wasn't tempted to go for a stroll. Apparently there is a sister hotel with a gym that you can use for about £4...I wish I had known about this when booking as I would have used it! Read more

Genuine Hotels.com guest review

The hotel is now looking quite tired and is in need of some serious TLC. Whilst the breakfast offered quite a good selection of hot and cold dishes the evening dining was very poor.

Genuine Expedia guest review

to many things to complain about,i have complained direct to britannia hotels.

Genuine Expedia guest review