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Reviewed by a Hotels.com guest on May 4, 2012
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"Must stay!"Reviewed by a Hotels.com guest on May 4, 2012
Beautiful low key property with a spectacular beach and great amenities.... The best!
"Excellent friendly service, excellent location"Reviewed by a Hotels.com guest on May 4, 2012
loved staying in Casa Ticul - would come back again
"great deal for your money"Reviewed by a Hotels.com guest on May 2, 2012
Fantastic deal for your money. The confirmation from hotels.com said that our room had ocean, pool and garden view.... it didn't. The view was just trees. We had booked a king size bed but got 2 queens instead so that was disappointing but over all a great place. Men need to bring long pants if you're planning on eating in the a'la cart restaurants. The buffets are great, a'la cart is ok.
"Amigos from Hinesburg, Vermont"Reviewed by a Hotels.com guest on Apr 30, 2012
Loved this hotel VERY MUCH!
Location.
The Reef Playacar All Inclusive Beach Resort is located in the Playacar hotel development zone near Playa del Carmen, Mexico. This all-inclusive beachfront property stands less than two kilometers from Cozumel and is adjacent to a golf course.
Hotel Features.
The resort features two a la carte restaurants, one buffet-style restaurant, a snack bar, an ice cream parlor and five bars. Terraza Grill serves grilled Mexican dishes while Botticelli prepares Italian fare. The Azul 48 swim-up bar offers tropical ambience and the Theatre Bar La Jolla hosts nightly dance and music shows. High-speed wired and wireless Internet access is available in limited public areas for a fee. A spa facility is located amid one of the hotel's tropical gardens and offers treatments such as anti-free radical wraps, pre-tanning treatments, body exfoliations, aromatherapies and sport massages. A fitness center contains cardiovascular and weight-training equipment. Non-motorized water sports are offered at the Reef Marina Dive Shop and include scuba diving, kayaking and windsurfing. Two outdoor pools include a relaxation pool with a shallow children's section. Guests will find sun loungers at the pool and beach. The resort offers Spanish and dance lessons. Children ages four to 12 may attend supervised programs including traditional Mexican games.
Guestrooms.
The Reef Playacar All-Inclusive Beach Resort offers 210 guestrooms distributed among 18 three-story villas. Villas are surrounded by tropical gardens laced with winding paths. Rooms reflect brightly hued Mexican-Caribbean décor with marble floors and Mayan-style wall art. Balconies and patios are furnished. Accommodations include compact refrigerators and pillow menus. In-room safes are provided.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as snorkeling. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
The on-site spa features garden views, and offers a variety treatments, including body wraps, hydrotherapy, aromatherapy and sport massages, waxing, braiding, and nail care. A spa tub is available, and beachside massages can also be arranged. Surcharges for all services.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Globe Certification, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).
Chula Vista - The resort's main restaurant features three buffet areas with international cuisine for breakfast, lunch, and dinner. Offers a spectacular
view of the Caribbean Sea.
Terraza Grill - Offers a great variety of gourmet dishes amidst a stylish décor with air conditioning and pool views. This restaurant is available only for Superior room reservations. This restaurant is not included for standard room reservations. No reservations required. No limitation on guest visits, dress code applies.
Ice Cream Parlor - In the midst of a natural cenote, guests enjoy any of a variety of coffees or freshly made ice creams.
La Cascada - Combines a relaxing lounge lobby bar with cozy sit-down bar and reception area.
Azul 48 - Swim-up bar with a tropical atmosphere.
La Chiquita Bar - Serves drinks until late afternoon and reopens for late night socializing.
Theatre Bar La Jolla - Open during nightly entertainment shows.
Bar Papo's - A popular evening entertainment area with international drinks, flat-screen TVs, and the sounds of live music.
Nico's Lounge Bar - Lounge bar on the beach serving premium drinks. Not included in all-inclusive rates.
The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).
Guests of The Reef Playacar All Inclusive Beach Resort can stay busy with a full slate of activities including non-motorized water sports such as kayaking and windsurfing; land sports such as bicycling; and various games and contests. Kids have a chance to explore Mexican traditions through supervised activities such as traditional Mexican games and Piñata time.
Staff can help arrange a variety of tours and excursions, as well as tee times at Golf Course Playacar, located across the street.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.
see all hotels in Playa del Carmen"Better than expected"
This was my first all-inclusive stay and was happy with the hotel. The buffet was average but the dinner was very good in the nicer resturaunts. The service was excellent. They were very nice and spoke multiple languages. If you like moderately priced all-inclusive hotels I would recommend the hotel. It was a 5-7 minute cab ride to 5th street where […] a lot of the stores, restruants, and night life are located. If you are interested in good mexican food ask the cab driver to take you 2-3 blocks from 5th street. You will find inexpensive authentic food. Read more
"All inclusive NOT WORTH IT!!"
The hotel and rooms looks nice and are well maintained, but it is on a small sliver of beach so no one has a view of the ocean from their room. More importantly, the "all inclusive" is a rip off...don't get it! The food is not that great and there is no service anywhere...if you want to eat you have to go to a buffet or a fast food-like joint. No will […] bring food to your beach chair, poolside or even to your room....there is no room service! Also, if you get the all inclusive for the drinks, they make you chase around a constantly rotating and changing bar locations. One opens and closes in three hours and then the one in th lobby opens and then that is closed so now you have to figure out where to go next. We ate out. Read more
"TERRIBLE FOOD AND A CROWDED CITY"
We stayed here the week of Thanksgiving and booked a 9 nite stay and checked out early 5 nites early.... Although the grounds are nice, well maintained (Mexican's are very hard workers) our stay was terrible! The room was so-so, no view, very dark and it had some water damage in the bathroom. The hotel itself had a very small parking lot which sucked […] if you had a rental car because there is no place to park it when the lot is full. The atmosphere was so-so, the pools were freezing, the bars were always out of bottled water. PS. some one should get a water tank and use plastic cups to refill (just us alone probably went through over 50 plastic water bottles, just to stay hydrated!) There was no place to get water even in the dining room and it was hard to get a glass of water, which sucks when you are in extreme heat and don't want to drink booze all day. Overall, the food was terrible! NOTHING HAD ANY FLAVOR! Breakfast was the only thing that was good. (We had french toast and sometimes they had hash browns/potatos and fresh fruit) Thank god for this, so were able to get one decent meal a day...Lunch was usually a variety of some mexican, italian and odd ball selections. The food was taste-less and lack luster, even the desserts!! They had a pasta bar and the tomato sauce was so-so, but the alfredo sauce had no flavor. It was like white blah liquid on your pasta! The mexican choices sucked, which is bad since its MEXICO!! They were usually pre-made food sitting under heat lamps... sides were like broccoli and cauliflower in a mystery "cheese" sauce, again disgusting! The chicken and beef selections in marinated "sauces" were so-so...The salad bar sucked- all the dressing were weird. For example, the Ranch dressing was like sour vinagrette and the Thousand Island was equally bad. The desserts were the same- flavorless. The Cheese Cake looked like Cheesecake, but had no flavor. The snack bar offered school cafeteria pizza and nachos...the pizza was so bad the cheese w Read more
"Playacar Reef :("
We chose this hotel because of it's location, size (not a MEGA resort) and at the recommendation of someone who had stayed there repeatedly, albeit years ago. Our main criteria was that it was close to PDC and that it had a tennis court. We were very disappointed. The property has potential, but it is really looking run down and in some cases, in disrepair. […] SOME of our issues: Upon arrival to room, AC unit sounded like a jet engine with something stuck in it. Seriously, we couldn't have a conversation in the room. Called the desk and repairman came with arsenal of tools and tape, eventually rendering it "acceptable". No hair dryer in room--called front desk and told one would be delivered--after twice being assured, went to the desk and waited until we had one in our hand. Tennis court was out of order--in some phase of being redone. Buffet restaurant food --mediocre, specialty restaurant, Italian was by far better. Staff seemed less than thrilled to fulfill requests and some were downright surly. The gym was well equipped and while it's unique to have trees growing through the roof, when it rained --surprise, surprise...flooring was soaked. Can you say MOLD? We stayed 3 nights and it was 2 too many. Read more
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"economico y satisfecto"
buena estancia, los ninos se divertieron (albercas), la comida es excelente. El precio esta muy bien aunque las instalaciones necesitarian renovacion (cuarto oscuro, pequeno)
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This guest did not leave a comment.
Hotel superou as expectativas, excelente localização, conservação e atendimento. Recomendo altamente a hospedagem neste hotel e local. Playa del Carmem é excelente!
"Reef hotell Playa del Carmen"
Ett mindre hotell direkt på stranden. Känns familjärt. Lugnt område med gångavstånd till Playa del Carmen.
"Super"
Kleines All-inclusive Hotel! Ca. 20 Gehminuten von der Innenstadt / Touristenzentrum entfernt. Wenn man das Hoteleigene Internetnutzen will: für 24 Stunden 10 Euro = Wucher Essen sehr gut, Restaurants alle ohne zu buchen nutzbar. Wenn die Bar um 10 öffnet, bekommt man um 09.57 Uhr halt noch keine Getränke...... Zimmer super, alles was man brauc […] ht. Read more
"hotel playacar"
muy padre pero la comida no esta muy sabrosa
"Hotel Reef en Playa del Carmen: excelente playa"
El hotel está muy bien, es sencillo, pero bonito. Muy cordiales en el trato (no tan serviciales en la recepción). Tuvimos un inconveniente con el aire acondicionado que no funcionaba bien y, al no poder arreglarse antes de la noche, nos cambiaron de habitación. La comida también está muy bien, con muy buena calidad aunque no tan variado. Muy recomendable […] los restaurantes italiano y de carnes. Excelente el servicio de los bares. Lo mejor que tiene el hotel es la playa, es increible, ancha y sin piedras. Excelente relación precio calidad Read more
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"Reef playacar: bien ubicado, habitaciones pequeñas"
excelente playa, muy malos los horarios de servicio para comida, por varias horas solo hay "snacks" de mala calidad, el servicio es malo. No hay meseros ni en albercas, ni playa. Algunos "bartenders" piensan que te hacen un favor atendiendote. Dos veces fallo el Aire Acondicionado de la habitacion y fue reparado con prontitud.
"EXCELENTE HOTEL, EXCELENTE SERVICIO, SUPER AMABLES"
HE ESTADO EN VARIOS HOTELES DE PLAYACAR Y ESTE ES PARA MI EL MEJOR, NO HAY LUJOS PERO EL PERSONAL ES MUY AMABLE TRATAN A LOS MEXICANOS MUY BIEN, COSA QUE NO VES EN OTROS HOTELES, QUE SIEMPRE HACEN DIFERENCIAS POR LA GENTE RUBIA DE OJOS AZULES, LO RECOMIENDO AMPLIAMENTE Y SOBRE TODO QUE NO ES COMO ESOS HOTEAZOS DE SUPER LUJO, QUE TIENES CASI QUE TOMAR […] UN CAMION PARA LLEGAR A LA PLAYA, RESTAURANT U OTRO LUGAR DENTRO DEL MISMO HOTEL, LA VERDAD ES EXCELENTE. LO UNICO QUE ALOMEJOR SE PODRIA MEJORAR ES PONER ALGUN TIPO DE DESHUMIDIFICADOR EN LAS HABITACIONES, PERO ESTO YO LO SOLUCIONE CON UN POCO DE AROMATIZANTE Y LISTO !!! TAMPOCO ME HA GUSTADO SER UN HUESPED EXIGENTE. Y LO REPITO, LO RECOMIENDO AMPLIAMENTE. Read more
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"Hotell Reef Playacar"
Reef Playacar var en fin upplevelse. Ingen överdådig lyx men allt man vill ha och behöver. God mat och god service.
"Above average hotel and service"
If you pass the reception desk which is attended to by confused and unhelpful employees then you will have a good time.
"The Reef. Vegetación Exhuberante"
Excelente ubicación, la vegetación está increíble, las habitaciones cómodas, pero el servicio regular
"Excelente ubicación y servicio"
Las instalaciones, ubicación del hotel, comidas y especialmente la calidez y vocación de servicio del personal fueron inmejorables. Como decimos los costarricenses, la pasamos "PURA VIDA"
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