Beautiful resort...gorgeous beach...clean we were pleasantly surprised with the resort. The rooms are very basic but clean. You have to pay for a safe lock, internet, and top shelf liquor. The upgrade is worth it if you are particular about your alcohol.Genuine Expedia guest review
"Beautiful Resort on the beach."
Best hotel, amazing stuff and excellent food. Would definitely go back and highly recommend to couples or family with children. 15 minutes walk to 5th Avenue with nice restaurants and good shopping area.Genuine Expedia guest review
"Nice smaller resort,within walking distance to PDC"
Great resort, the staff is great. Don't let the reviews scare you. I would highly recommend the upgrade to the gold band. Which will give you access to all best restaurants,top self liquors and canned beer. at Nicos bar. Within 10 minute walk to PDC. Everything is very clean. Beds a little hard. Food is very good. We will make a return visit.Genuine Expedia guest review
This is the second year in a row that we stayed at the Reef -12 days of heaven! The beach is gorgeous and no rocks -we appreciated all of the umbrellas - The 2restaurants above the buffet were outstanding including shrimp and filet that were included. You can also pay extra for some things but it's not necessary. The staff were very friendly and helpful. A […] few minor things: the alarm went off 3 nites in a row @ 3am-also they were replacing the roofs above us and it was very noisy. We paid for a superior room but not sure what we got for the extra $$ and we had 2 double beds and not a king. Overall we were very very pleased with everything and we will be back next year!! Read moreGenuine Expedia guest review
"Great location for the price"
We stayed for 4 nights and had a relaxing vacation.Genuine Expedia guest review
The grounds at the Reef are absolutely beautiful. The service is excellent and the beach is beautiful. It is also a 0.8 mile walk to the town of Playa Del Carmen, which also has lots of shopping and restaurants. It is fun to either walk along the beach or along the shaded street named Xaman Ha to get to town. If you walk along the street you can see […] some old Mayan Ruins. We felt that there was a variety of food to choose from. The food was mediocre, but if you aren't too picky it is good. My only complaint is the beds are a little hard, but the rooms were very clean. Also, this hotel can be a little loud, so we brought ear plugs and it was not a problem. I was impressed with the amount of alcohol in the drinks. I have read other reviews where the drinks are watered down, but I feel that they put a fair amount of alcohol in each drink. We had great service there and everyone was smiling and joking. Its fun to try out your spanish here too, the staff are not ever offended and help you to with your Spanish. Read moreGenuine Expedia guest review
"Excellent service Wonderful staff Beautiful beach"
My husband and I stayed for four days. The room was nice. The staff members were excellent. Everyone was polite and couldn't help enough. The pools were so clean and the beach was beautiful. My husband played volleyball, we had a couple's massage on the beach (AWESOME!). The food was good and plentiful. I can't say anything bad about this place, We […] loved it. There were shows every night. We felt safe and relaxed. Walked to the little market which was only a 5 minute walk and picked up some souvenirs for the grandkids. We had a lovely stay. We will return!!! Read moreGenuine Expedia guest review
"Nice hotel if you like seclusion"
We were probably not in the best place to write a review since it rained and was chilly the whole time we were thereGenuine Expedia guest review
"Nice hotel - very quaint"
Very nice experience at the Reef. The only weak area was the lunch and dinner buffet that never changed and needs some food upgrades. Beautiful beach, friendly staff.Genuine Expedia guest review
"Great for a Budget-Minded Getaway..."
The Reef Playacar was pretty good! The food was VERY good, I'm not sure what all these other people mean when the say the food is bad or there's not a lot of variety. Three different restaurants and the food is ALL INCLUSIVE...can't beat it! The initial room they gave us was in a building with a lot of banging going on near us on the roof...so they […] accommodated us by moving us to a different building but with a worse view. It was okay because we were just there to relax and SLEEP! The staff overall was very nice and extremely hard working. The concierge was a bit pushy when trying to sell us excursions, but I just made it clear we were not there for that, I gave him a couple bucks and that was that...we didn't see him or hear from him again. Read moreGenuine Expedia guest review
"Nice, Friendly, Safe; Would Recommend to Friends"
I was concerned about staying at the Reef based on some reviews I had recently read. I just returned from a five day trip with my two college-age kids and could not be happier about our experience. The grounds are beautiful and the every single member of the staff we dealt with was very friendly, with most going out of their way to make sure people […] enjoyed themselves. Rooms were clean and housekeeping was great. We were NEVER once approached about timeshare offers. We ate most meals at the buffet, and the food was good with plenty of variety. The poolside snack bar was also a big hit. The drinks from all the bars were good; we had the upgraded plan and enjoyed after dinner drinks at Nico's looking out on the beach. The beach is awesome. If you go, be sure to walk into town. You pass ruins and a very cool bird preserve along the way. We did the two-hour snorkeling trip offered on-site; it was "just enough" for us, and the staff was very nice, but if you are a hardcore snorkeler, you might want to book an all day off site excursion. The resort was quiet at night, which was a plus, but we did get some noisy neighbors on our last night. The only real downside: the beds are very hard. I have had bad nights on hotel mattresses that are too soft, too, so it was not a deal breaker for me, but if you need a soft bed, you will not be happy. This is a place I would definitely return to and would absolutely recommend to friends; a great place for families. Read moreGenuine Expedia guest review
The Reef Playacar is an excellent all-inclusive hotel! We had a wonderful honeymoon there over our Christmas break. The premium package is nice, but not needed unless you prefer only top shelf drinks. I enjoyed the beer on tap every day. The food is awesome! The premium package allows free access to the nice restaurants, which are absolutely top notch […] and we'll worth the cost. We loved the beach and the hotel setup. We felt as if we were in and island jungle. The only downside was the slightly outdated rooms, where the tv could be better and the outlets were falling apart. (All quick fixes.) There was a little mold in he bathroom, but the environement is very wet, so it was expected. It would have been nice to have carpet, but the sandy environment works against that. In all, the stay was awesome and I would defiantly recommend The Reef! Read moreGenuine Expedia guest review
The pools and beach were great, but there were lots (LOTS!!) of children. This is definitely and vacation spot for families, not singles and retirees.Genuine Expedia guest review
"Davide's at The Reef Playacar"
I stayed there for some 6 days and it was generally OK. The room's furniture was pretty simple but comfortable enough. The resort was a little loud at basically any time but again that was bearable. The location was nice with an awesome beach and a pretty colorful, lively town nearby (ideal for walking, shopping and nightlife).Genuine Expedia guest review
"Exceeded My Expectations. Stay Here!!!"
The resort is a small resort, with great staff and every room is close to the beach. Contrary to what most people said, the food was great with something for everybody. The 4 different places to eat gave flexibility to what we wanted to eat. The greatest thing about the hotel was the friendly staff. When I was reading other reviews about the bad staff […] and other complaint about the place, I was starting to worry, but what I found out was that a lot of tourists are really rude to the staff and all they do is complaint about everything. The bad attitude makes for a bad trip. The staff really try to do the best to serve the guest. I would like to thank Jose from the Boticelli restaurant for the great service he gave us every time we went. There were a lot of things to do in the hotel like volleyball, karaoke, boogie boarding etc. Best location for any resort I have ever stayed at (15 min walk to Playa Del Carmen). Got great price on the tours to Tulum, COBA, Cenote downtown playa del carmen and also on a tour to swim with the turtles in Akumal and an cenote that was kind of like a cavern. Bring a calling card cause it's expensive to call from the hotel or from the cellular phone. For the price I got, I would definitely recommend this to anybody visiting the Rivera Maya. Read moreGenuine Expedia guest review
"Return trip to the Reef was great"
This was our second trip to the Reef Playacar and it was just as good as last year. This resort has a rain forest feel in the garden and beach resort feel near the pools and beach area. It has all the amenities of a larger resort but with a personal touch you can only get in a resort of this size. A lot of the people we met there were return customers […] (as were we), we brought friends this time and didn't hesitate to book another stay at the Reef because we knew what to expect. Even with some unusual rain we still had a great time. The ice cream bar never disappoints and there is always good food available. Read moreGenuine Expedia guest review
"Nice resort. Beautiful beach."
We stay seven days at Reef resort. Staff was very helpful and polite.Genuine Expedia guest review
"Great hotel to stay in Playa del Carmen!"
The beach at this hotel is a lot better than most of the resorts closer to town. The staff was friendly, food was good and the grounds are amazing. Walking from your room to the pools or beach is a walk through the rainforest, very pretty and secluded feeling which many of the big resorts lack.Genuine Expedia guest review
We stayed at the Reef from Nov 6 thru Nov 14 Everything was good however the weather was a bit rainy The staff was very helpful The beach and pools were wonderful We enjoyed our time However there was a lot of construction going on at the LobbyGenuine Expedia guest review
"2013 Neighborhood Trip"
Had a great time with our friends! I had requested to be near the beach if possible but we ended up in the furthest away room on the bottom floor. Very disappointed since this was our 2nd visit and thought there would be some effort made to fulfill our request at least somewhat. The bartenders, lobby check-in staff and restaurant staff were fabulous! […] They made our stay very enjoyable. The beach was wonderful, weather was awesome and availability of liquor/drinks was good too. Food wasn't the greatest but that's not really why were there. :) The rooms were clean but need some updates and a little musty smelling. Read moreGenuine Expedia guest review
"Cheap and not worth it"
We were supposed to have a king bed for our stay and were put in a room with two full beds and had fo wait 2 days out of our 6 day trip to get a king bed room. The rooms smell musty and like mold. Our bathroom shower window had mold all along it. The rest of our group, 3 other couple, also had the wrong sized beds. You have to pay to eat at the mexican […] restaurant, pay for extra soda in your fridge even though it is an all inclusive resort. The buffet food wasn't horrible. The best meal we had was at their Italian restaurant. Two other couples we were with did not have working phones in their rooms and there are also no coffee makers in the rooms. The grounds around the hotel are kept clean. There are not a lot of activities to do. If you want a reasonable priced stay then stay here but for a little more money you can stay elsewhere and have better quality. Read moreGenuine Expedia guest review
"Close to beach"
The staff is the best. Sergio and Gilberto were amazing. They made our stay very enjoyable.Genuine Expedia guest review
"We are going back!"
We had a great time at the Reef. The staff was second to none. The facility staff and dive staff were excellent. We are going back next year!Genuine Expedia guest review
"Very nice beach front hotel"
The staff was superior. Staff was friendly, helpful, and went above and beyond to make our family comfortable. We loved the ice cream parlor, the relaxing beautiful outdoor coffee sitting area, multiple bars, food at buffet, snack bar, and other restaurants, the nightly entertainment at the theatre, walking distance to 5th avenue shops, and how affordable/safe […] tours were through hotel. We had an amazing time. Read moreGenuine Expedia guest review
"Beautiful beach, very decent hotel for the cost."
We had a wonderful time. Very friendly staff and not a lot of children. The jungle layout was pretty impressive.Genuine Expedia guest review
I checked into the hotel a few weeks ago for 3 nights. The hotel stay was booked through Expedia. When I checked in I asked if they needed :-) credit card to secure my room to which the man checking me in replied "there is no need because your room is fully paid for". On my last night I was joined by my friends who live in Playa. the next day I went […] to the front desk to check out and store my bags until we were ready to leave. Upon checkout the man behind the counter informed me that I had to pay for my stay before I could leave. I explained that it was a mistake and that I had already fully paid for the hotel on Expedia. I went over to the public computer and even printed out my credit card receipt. When I showed this to the clerk he insisted that I still had not paid for the room and referred me to the manager. The manager proceeded to barrade and threaten me saying that Expedia never paid them. My reply was that they had a contract with Expedia and it was their responsibility to collect the fees from them. At this point the manager threatened to phone the police if I did not pay it. Ultimately I talked to my friends and we decided that ending up in a Mexican prison was not the way I wanted to spend my last day there. I decided to pay with my credit card so that I could promptly dispute it the next day. I have never been treated like that in Mexico on vacation. For the most part tourists are treated with respect because they keep the economy going. I will never go back Read moreGenuine Expedia guest review
"Smaller hotel and no long waiting lines"
Been here (3x) and have been disappointedGenuine Expedia guest review
"Trip of a life time"
Fist time visiting Mexico and will never forget it, it was great to meet people from all over the world! The staff was great, friendly, fun, and very helpful. For an all inclusive buffet of food: Breakfast, lunch and dinner the food was amazing with a great selection each day. Perfect place for couples, a father-son trip or mother-daughter trip. It […] was a great experience for me and can't wait to come back to the Reef club again! The man in charge of the Motor sports should rethink having the blonde British guy representing for The Reef Club, no names to be said ( Cough Bruno Cough ) Pretty Rude man the way he talked down to us and another situation when I was in the designated swimming area and told me to get out of his way and go somewhere else when he was Kite Boarding. Other than that I had an amazing time! Read moreGenuine Expedia guest review
"Nice place to go"
This hotel is a romantic place with beautiful garden originally arranged living quarters and facilities that are placed in a natural environment. Unique place.Genuine Expedia guest review
"small hotel, great location, clean and friendly"
this is the third time for us at this hotel, it was our ninth time in the Cancun area. we return to this hotel for the small friendly conditions that we have been exposed to there. The beach is the best in the area, the food is good but at times Repetitive but we were there 11 days what we got is what we expected. There are two other restaurants in […] the building that offer gourmet Italian and Mexican meals, there is a $5.00 surcharge but well worth it. The breakfast had a fantastic omelet bar so if you were bored at breakfast it was your own fault. We walked to town several times and enjoyed the culture we were exposed to there, a massage on the beach for an hour was very reasonable. The swim up bar has some hard working tenders like Sergio with Humberto as his slave driver, don’t miss his great drinks they are as stiff as you can handle, none of the bars healed back on the booze. The activities director Nailye is energetic and insistent on getting you involved but in a friendly way. The grounds are perfectly kept up the last day we were there it rained but the grounds keepers were out in the rain picking up fallen leaves. The people in the room next to us left and the housekeeper worked 5 hours on the room cleaning it, not that they were slobs but she was through moving the bed from side to side and completely cleaning the room. Our room was spotless daily even though I am sure we tracked in sand, all sand was gone by noon. see you next year, ahoy Read moreGenuine Expedia guest review
"Beautiful grounds, very tropical and amazing beach"
I will recommend this hotel! The location was perfect and a safe environment! The resort had activities for the children and adults. There was entertainment every evening. Amazing beach and beautiful setting!!!Genuine Expedia guest review
"Love this place!"
I've been to the reef 4 times already and I can't wait to go back. My favorite thing about the Reef is the hospitality of the staff! Besides that, I love the resort itself and the beach is amazing!!! The resort is walking distance from town so you can enjoy a nice and safe walk to town at night or during the day, or you can take a 5 minute cab ride. […] If you like a laid back, casual atmosphere Reef is the place to go! Read moreGenuine Expedia guest review
"Nice clean close to town walking distance"
The need to have regular coffee in the main lobby 24 hrs . Wy the charge for.wifi when you in there hotel ?Genuine Expedia guest review
The hotel is within a gated affluent subdivision that is Playacar. We walked thru the residential area and enjoyed the beautiful houses and pretty gardens while walking to 5th Avenue. We like that they buffet restaurant closes at 10.30 because we arrived late. There are 2 other restaurants upstairs for sit down but it does not require reservation. […] Our favorite is Brutanellis. They also have a snack bar and an ice cream parlor. The employees are so nice and polite. Very friendly nd caring. Read moreGenuine Expedia guest review
"Nice and sweet..."
Location was a plus. Facilities were well maintained and overall a good experience.Genuine Expedia guest review
"Dated but comfortable hotel"
We spent three nights at the hotel. The room was large, clean and comfortable. The bathroom was a little dated but the towels were of good size and dried well even in the humid weather. We liked that there was so much lush foliage throughout the grounds.Genuine Expedia guest review
"Great small resort."
Great smaller resort, with excellent location about a 20 min walk to 5th ave. The staff was friendly with lots of smiles. Willie the bell hop was SUPER and very helpful. The only hitch we had was we booked a king bed and the room the gave us had two full sized beds. The location of the room was so good that we kept it. The buffet was average or above, […] always something good to eat. Drinks were good and always available. The beach is wonderful and plenty of chairs. This is not a party resort, but they do have entertainment and activities. Just a great place to go relax and have a good time. Read moreGenuine Expedia guest review
This is my second time at The Reef. Absolutely amazing, everything. I attended my brother's wedding here and everything went so smoothly. Stay here for a relaxing time.Genuine Expedia guest review
"Best vacation ever!"
This was the first vacation my husband & I have taken alone in 13 years. We normally take big family vacations First let me start by saying the grounds are beautiful They are everything the pictures look like and more. The staff couldn't be more friendly and helpful. My husband got to play volleyball everyday which made him so happy. There was always […] something going on, even at night. We met such great people and are already planning next years trip with them!! The food was great. I highly recommend the Italian restaurant. We hated to leave and can't wait to go back. Thank you for the best vacation ever!!!! Read moreGenuine Expedia guest review
"Nice intimate hotel"
Had a great time at this hotel, travelled with a 4 and 1 year old and was a perfect sized establishment. Food was surprisingly good for an all inclusive and didn't have make reservations for the restaurants. Beach was beautiful and always enough pool and beach chairs, and unlike other places didn't need to wait for towels. They should consider opening […] up nico's bar to everyone no one ever was there. Good value and family friendly hotel Read moreGenuine Expedia guest review
"Beach and staff great"
We went for our 6th stay and it was fabulous the staff remembered us from previous trips the sit down terrasa grill is great the beach is really good. I am a diver and the reef marina is second to none. We were treated like loyalty the entire time. We will be back!Genuine Expedia guest review
"Nice hotel and the beach"
Excellent experience for relax.. foods and beverages very good!! loved!!Genuine Expedia guest review
"Nice, small hotel in an excellent location"
I have stayed in this hotel 4 times over the last 12 years. There have been ups and downs in my experiences, but I still think it is a very nice quiet place, that is not a cookie-cutter all-inclusive monstrosity that most of the others are. If you are looking for seclusion and peace with your spouse- it is a place to go, if you are looking for a noisy […] nightlife - this is not for you. There are tons of sightseeing opportunities, you will never get bored if you like snorkeling, swimming, touring ruins, walk on the beach. It is a very popular international destination and it is full of Italians, Germans, Mexicans, people from Spain, Peru, Uruguay, Canada, Russia, and so on. You will have fun. The only issue with the hotel - is you have to be prepared that you are in Mexico and everything is according to "mañana" lifestyle. Everything will probably be done, as you ask, by maybe not when you expect it. :) The food has been good at times, and boring at some other times. I was pretty surprised that people seem to like a permanent spaghetti cooking station - not something I am interested in when I am in Mexico... Anyway, if you are not extremely picky about food ( I am a gourmet cook, so my opinion is probably not very objective) - it is a really good deal for the price. Read moreGenuine Expedia guest review
"Reef Playacar - Playa Del Carmen"
We just returned from 1 week at the Reef Playacar. The resort is a small resort which we liked. It is set in a jungle setting - very nicely landscaped. Staff was always sweeping, cleaning and the resort was kept up very nicely. The food was your typical buffet, there was always something that everyone found to eat. This is Mexico, so things do taste […] a bit different than what we're used. Rooms were kept cleaned and restocked with plenty of water each day - air conditioning worked great, which was a great break from the heat and humidity. Beach was fantastic - water was crystal clear. The activities staff did a good job with keeping people entertained. However, did not like that their nightly shows were in an enclosed theater at the front of the resort - I prefer having the shows done outdoor, just a personal preference. Bars on the beach were closed at 6:00 p.m. - wished they had one down there opened later - had to go to the front of the resort away from the beach for a bar after 6:00 p.m. We ate at the Italian restaurant twice during the week - was very good. They do enforce the closed shoes rule, but only for the men, not the women. The 1st night our men did not have closed shoes and they mentioned something, but let it slide the first night and the 2nd night they wore tennis shoes and shorts. Overall this resort is great......we would definitely go back. Read moreGenuine Expedia guest review
"Nice place to stay"
It was my first trip to playa del carmen. I haven't been to an all inclusive hotel since I was a child. This one was pretty nice. Clean facilities. Friendly staff. Good food. Comfortable room. Clean beautiful beach and amenities readily available. Over all a very pleasant stay.Genuine Expedia guest review
"Great for the price!"
I stayed at the Reef Playacar for a week and overall had a great experience. The room was clean & AC worked great. The view from the balcony was the best part! The hotel preserved some of the areas natural landscape so most rooms overlooked a jungle!! The beach was also very nice & clean. The hotel had 3 restaurants (a buffet, italian & mexican). The […] buffet was great for breakfast but lunch & dinner was a little repetitive. BUT the Italian & especially Mexican restaurants were delicious!!! The meat entrees were tender and flavorful! Definitely try them! Hotel is only a $9 cab ride from 5th & 12th street (downtown playa del carmen) & their nightlife was great! As far as the bars at the hotel go they all close early except for one which was open until 2am. The 2am bar was usually pretty dead and the bartender was very careless when making your drinks.But my boyfriend and I made friends from all over the world & we made our own fun at the bar! Overall you can't beat the price of this hotel & I would definitely recommend it for families or young people!! Read moreGenuine Expedia guest review
"Great place to stay"
The hotel staff were excellent, the hotel was great not too big not too small...if they improved their buffet and got rid of the $5.00 charge per person at the Mexican restaurant it would be excellent.Genuine Expedia guest review
"Good but not enough"
This hotel is a good option if you can not afford another one better, the food wasn't really good for me and my family how we were expecting.Genuine Expedia guest review
"luckily it was only for one night!"
the hotel itself was ok...on the beach with all the views and pool, bar, restaurants, snack bar, lounge, etc but the food and drinks (i am talking about the `juices`that i was offering for my 4 year old) were quite frankly, nearly inedible. literally the `juices`were some form of terrible syrup mixed with water and called òrange juice`...we had to throw […] them out after a taste and opt for water. the pool was filled with a group of drinkers at the swim up bar, which is to be expected in places like this but their loud obsenities could have been managed better by the staff as there were a number of families and small children using the pool as well. the pool also was dirty... i know you get what you pay for and the price was low for low season but the buffet food was pretty terrible as was the snack bar for late night munchies. the italian restaurant for dinner was ok actually and i stuck with house wines and sparkling instead of the mixed drinks as I was sure they would be disappointing as well. the rooms were fine and the place is nice overall with a good staff but the food and drinks were what motivated me to write this...actually terrible! Read moreGenuine Expedia guest review
"Reef playacar vacay"
Right on beach. Great staff all around. Dining options slightly limited but not as bad as other reviews seemed to make it. The standard all inclusive band is sufficient, unless you really want mid tier liquor (jack, captain, Cuervo, etc). If you will constantly being doing shots then upgrade your band by all means but wasn't necessary for us.Genuine Expedia guest review
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