"Nice resort. Beautiful beach."
We stay seven days at Reef resort. Staff was very helpful and polite.Genuine Expedia guest review
"Great hotel to stay in Playa del Carmen!"
The beach at this hotel is a lot better than most of the resorts closer to town. The staff was friendly, food was good and the grounds are amazing. Walking from your room to the pools or beach is a walk through the rainforest, very pretty and secluded feeling which many of the big resorts lack.Genuine Expedia guest review
We stayed at the Reef from Nov 6 thru Nov 14 Everything was good however the weather was a bit rainy The staff was very helpful The beach and pools were wonderful We enjoyed our time However there was a lot of construction going on at the LobbyGenuine Expedia guest review
"2013 Neighborhood Trip"
Had a great time with our friends! I had requested to be near the beach if possible but we ended up in the furthest away room on the bottom floor. Very disappointed since this was our 2nd visit and thought there would be some effort made to fulfill our request at least somewhat. The bartenders, lobby check-in staff and restaurant staff were fabulous! […] They made our stay very enjoyable. The beach was wonderful, weather was awesome and availability of liquor/drinks was good too. Food wasn't the greatest but that's not really why were there. :) The rooms were clean but need some updates and a little musty smelling. Read moreGenuine Expedia guest review
"Cheap and not worth it"
We were supposed to have a king bed for our stay and were put in a room with two full beds and had fo wait 2 days out of our 6 day trip to get a king bed room. The rooms smell musty and like mold. Our bathroom shower window had mold all along it. The rest of our group, 3 other couple, also had the wrong sized beds. You have to pay to eat at the mexican […] restaurant, pay for extra soda in your fridge even though it is an all inclusive resort. The buffet food wasn't horrible. The best meal we had was at their Italian restaurant. Two other couples we were with did not have working phones in their rooms and there are also no coffee makers in the rooms. The grounds around the hotel are kept clean. There are not a lot of activities to do. If you want a reasonable priced stay then stay here but for a little more money you can stay elsewhere and have better quality. Read moreGenuine Expedia guest review
"Close to beach"
The staff is the best. Sergio and Gilberto were amazing. They made our stay very enjoyable.Genuine Expedia guest review
"We are going back!"
We had a great time at the Reef. The staff was second to none. The facility staff and dive staff were excellent. We are going back next year!Genuine Expedia guest review
"Very nice beach front hotel"
The staff was superior. Staff was friendly, helpful, and went above and beyond to make our family comfortable. We loved the ice cream parlor, the relaxing beautiful outdoor coffee sitting area, multiple bars, food at buffet, snack bar, and other restaurants, the nightly entertainment at the theatre, walking distance to 5th avenue shops, and how affordable/safe […] tours were through hotel. We had an amazing time. Read moreGenuine Expedia guest review
"Beautiful beach, very decent hotel for the cost."
We had a wonderful time. Very friendly staff and not a lot of children. The jungle layout was pretty impressive.Genuine Expedia guest review
I checked into the hotel a few weeks ago for 3 nights. The hotel stay was booked through Expedia. When I checked in I asked if they needed :-) credit card to secure my room to which the man checking me in replied "there is no need because your room is fully paid for". On my last night I was joined by my friends who live in Playa. the next day I went […] to the front desk to check out and store my bags until we were ready to leave. Upon checkout the man behind the counter informed me that I had to pay for my stay before I could leave. I explained that it was a mistake and that I had already fully paid for the hotel on Expedia. I went over to the public computer and even printed out my credit card receipt. When I showed this to the clerk he insisted that I still had not paid for the room and referred me to the manager. The manager proceeded to barrade and threaten me saying that Expedia never paid them. My reply was that they had a contract with Expedia and it was their responsibility to collect the fees from them. At this point the manager threatened to phone the police if I did not pay it. Ultimately I talked to my friends and we decided that ending up in a Mexican prison was not the way I wanted to spend my last day there. I decided to pay with my credit card so that I could promptly dispute it the next day. I have never been treated like that in Mexico on vacation. For the most part tourists are treated with respect because they keep the economy going. I will never go back Read moreGenuine Expedia guest review
"Smaller hotel and no long waiting lines"
Been here (3x) and have been disappointedGenuine Expedia guest review
"Trip of a life time"
Fist time visiting Mexico and will never forget it, it was great to meet people from all over the world! The staff was great, friendly, fun, and very helpful. For an all inclusive buffet of food: Breakfast, lunch and dinner the food was amazing with a great selection each day. Perfect place for couples, a father-son trip or mother-daughter trip. It […] was a great experience for me and can't wait to come back to the Reef club again! The man in charge of the Motor sports should rethink having the blonde British guy representing for The Reef Club, no names to be said ( Cough Bruno Cough ) Pretty Rude man the way he talked down to us and another situation when I was in the designated swimming area and told me to get out of his way and go somewhere else when he was Kite Boarding. Other than that I had an amazing time! Read moreGenuine Expedia guest review
"Nice place to go"
This hotel is a romantic place with beautiful garden originally arranged living quarters and facilities that are placed in a natural environment. Unique place.Genuine Expedia guest review
"small hotel, great location, clean and friendly"
this is the third time for us at this hotel, it was our ninth time in the Cancun area. we return to this hotel for the small friendly conditions that we have been exposed to there. The beach is the best in the area, the food is good but at times Repetitive but we were there 11 days what we got is what we expected. There are two other restaurants in […] the building that offer gourmet Italian and Mexican meals, there is a $5.00 surcharge but well worth it. The breakfast had a fantastic omelet bar so if you were bored at breakfast it was your own fault. We walked to town several times and enjoyed the culture we were exposed to there, a massage on the beach for an hour was very reasonable. The swim up bar has some hard working tenders like Sergio with Humberto as his slave driver, don’t miss his great drinks they are as stiff as you can handle, none of the bars healed back on the booze. The activities director Nailye is energetic and insistent on getting you involved but in a friendly way. The grounds are perfectly kept up the last day we were there it rained but the grounds keepers were out in the rain picking up fallen leaves. The people in the room next to us left and the housekeeper worked 5 hours on the room cleaning it, not that they were slobs but she was through moving the bed from side to side and completely cleaning the room. Our room was spotless daily even though I am sure we tracked in sand, all sand was gone by noon. see you next year, ahoy Read moreGenuine Expedia guest review
"Beautiful grounds, very tropical and amazing beach"
I will recommend this hotel! The location was perfect and a safe environment! The resort had activities for the children and adults. There was entertainment every evening. Amazing beach and beautiful setting!!!Genuine Expedia guest review
"Love this place!"
I've been to the reef 4 times already and I can't wait to go back. My favorite thing about the Reef is the hospitality of the staff! Besides that, I love the resort itself and the beach is amazing!!! The resort is walking distance from town so you can enjoy a nice and safe walk to town at night or during the day, or you can take a 5 minute cab ride. […] If you like a laid back, casual atmosphere Reef is the place to go! Read moreGenuine Expedia guest review
"Nice clean close to town walking distance"
The need to have regular coffee in the main lobby 24 hrs . Wy the charge for.wifi when you in there hotel ?Genuine Expedia guest review
The hotel is within a gated affluent subdivision that is Playacar. We walked thru the residential area and enjoyed the beautiful houses and pretty gardens while walking to 5th Avenue. We like that they buffet restaurant closes at 10.30 because we arrived late. There are 2 other restaurants upstairs for sit down but it does not require reservation. […] Our favorite is Brutanellis. They also have a snack bar and an ice cream parlor. The employees are so nice and polite. Very friendly nd caring. Read moreGenuine Expedia guest review
"Nice and sweet..."
Location was a plus. Facilities were well maintained and overall a good experience.Genuine Expedia guest review
"Dated but comfortable hotel"
We spent three nights at the hotel. The room was large, clean and comfortable. The bathroom was a little dated but the towels were of good size and dried well even in the humid weather. We liked that there was so much lush foliage throughout the grounds.Genuine Expedia guest review
"Great small resort."
Great smaller resort, with excellent location about a 20 min walk to 5th ave. The staff was friendly with lots of smiles. Willie the bell hop was SUPER and very helpful. The only hitch we had was we booked a king bed and the room the gave us had two full sized beds. The location of the room was so good that we kept it. The buffet was average or above, […] always something good to eat. Drinks were good and always available. The beach is wonderful and plenty of chairs. This is not a party resort, but they do have entertainment and activities. Just a great place to go relax and have a good time. Read moreGenuine Expedia guest review
This is my second time at The Reef. Absolutely amazing, everything. I attended my brother's wedding here and everything went so smoothly. Stay here for a relaxing time.Genuine Expedia guest review
"Best vacation ever!"
This was the first vacation my husband & I have taken alone in 13 years. We normally take big family vacations First let me start by saying the grounds are beautiful They are everything the pictures look like and more. The staff couldn't be more friendly and helpful. My husband got to play volleyball everyday which made him so happy. There was always […] something going on, even at night. We met such great people and are already planning next years trip with them!! The food was great. I highly recommend the Italian restaurant. We hated to leave and can't wait to go back. Thank you for the best vacation ever!!!! Read moreGenuine Expedia guest review
"Nice intimate hotel"
Had a great time at this hotel, travelled with a 4 and 1 year old and was a perfect sized establishment. Food was surprisingly good for an all inclusive and didn't have make reservations for the restaurants. Beach was beautiful and always enough pool and beach chairs, and unlike other places didn't need to wait for towels. They should consider opening […] up nico's bar to everyone no one ever was there. Good value and family friendly hotel Read moreGenuine Expedia guest review
"Beach and staff great"
We went for our 6th stay and it was fabulous the staff remembered us from previous trips the sit down terrasa grill is great the beach is really good. I am a diver and the reef marina is second to none. We were treated like loyalty the entire time. We will be back!Genuine Expedia guest review
"Nice hotel and the beach"
Excellent experience for relax.. foods and beverages very good!! loved!!Genuine Expedia guest review
"Nice, small hotel in an excellent location"
I have stayed in this hotel 4 times over the last 12 years. There have been ups and downs in my experiences, but I still think it is a very nice quiet place, that is not a cookie-cutter all-inclusive monstrosity that most of the others are. If you are looking for seclusion and peace with your spouse- it is a place to go, if you are looking for a noisy […] nightlife - this is not for you. There are tons of sightseeing opportunities, you will never get bored if you like snorkeling, swimming, touring ruins, walk on the beach. It is a very popular international destination and it is full of Italians, Germans, Mexicans, people from Spain, Peru, Uruguay, Canada, Russia, and so on. You will have fun. The only issue with the hotel - is you have to be prepared that you are in Mexico and everything is according to "mañana" lifestyle. Everything will probably be done, as you ask, by maybe not when you expect it. :) The food has been good at times, and boring at some other times. I was pretty surprised that people seem to like a permanent spaghetti cooking station - not something I am interested in when I am in Mexico... Anyway, if you are not extremely picky about food ( I am a gourmet cook, so my opinion is probably not very objective) - it is a really good deal for the price. Read moreGenuine Expedia guest review
"Reef Playacar - Playa Del Carmen"
We just returned from 1 week at the Reef Playacar. The resort is a small resort which we liked. It is set in a jungle setting - very nicely landscaped. Staff was always sweeping, cleaning and the resort was kept up very nicely. The food was your typical buffet, there was always something that everyone found to eat. This is Mexico, so things do taste […] a bit different than what we're used. Rooms were kept cleaned and restocked with plenty of water each day - air conditioning worked great, which was a great break from the heat and humidity. Beach was fantastic - water was crystal clear. The activities staff did a good job with keeping people entertained. However, did not like that their nightly shows were in an enclosed theater at the front of the resort - I prefer having the shows done outdoor, just a personal preference. Bars on the beach were closed at 6:00 p.m. - wished they had one down there opened later - had to go to the front of the resort away from the beach for a bar after 6:00 p.m. We ate at the Italian restaurant twice during the week - was very good. They do enforce the closed shoes rule, but only for the men, not the women. The 1st night our men did not have closed shoes and they mentioned something, but let it slide the first night and the 2nd night they wore tennis shoes and shorts. Overall this resort is great......we would definitely go back. Read moreGenuine Expedia guest review
"Nice place to stay"
It was my first trip to playa del carmen. I haven't been to an all inclusive hotel since I was a child. This one was pretty nice. Clean facilities. Friendly staff. Good food. Comfortable room. Clean beautiful beach and amenities readily available. Over all a very pleasant stay.Genuine Expedia guest review
"Great for the price!"
I stayed at the Reef Playacar for a week and overall had a great experience. The room was clean & AC worked great. The view from the balcony was the best part! The hotel preserved some of the areas natural landscape so most rooms overlooked a jungle!! The beach was also very nice & clean. The hotel had 3 restaurants (a buffet, italian & mexican). The […] buffet was great for breakfast but lunch & dinner was a little repetitive. BUT the Italian & especially Mexican restaurants were delicious!!! The meat entrees were tender and flavorful! Definitely try them! Hotel is only a $9 cab ride from 5th & 12th street (downtown playa del carmen) & their nightlife was great! As far as the bars at the hotel go they all close early except for one which was open until 2am. The 2am bar was usually pretty dead and the bartender was very careless when making your drinks.But my boyfriend and I made friends from all over the world & we made our own fun at the bar! Overall you can't beat the price of this hotel & I would definitely recommend it for families or young people!! Read moreGenuine Expedia guest review
"Great place to stay"
The hotel staff were excellent, the hotel was great not too big not too small...if they improved their buffet and got rid of the $5.00 charge per person at the Mexican restaurant it would be excellent.Genuine Expedia guest review
"Good but not enough"
This hotel is a good option if you can not afford another one better, the food wasn't really good for me and my family how we were expecting.Genuine Expedia guest review
"luckily it was only for one night!"
the hotel itself was ok...on the beach with all the views and pool, bar, restaurants, snack bar, lounge, etc but the food and drinks (i am talking about the `juices`that i was offering for my 4 year old) were quite frankly, nearly inedible. literally the `juices`were some form of terrible syrup mixed with water and called òrange juice`...we had to throw […] them out after a taste and opt for water. the pool was filled with a group of drinkers at the swim up bar, which is to be expected in places like this but their loud obsenities could have been managed better by the staff as there were a number of families and small children using the pool as well. the pool also was dirty... i know you get what you pay for and the price was low for low season but the buffet food was pretty terrible as was the snack bar for late night munchies. the italian restaurant for dinner was ok actually and i stuck with house wines and sparkling instead of the mixed drinks as I was sure they would be disappointing as well. the rooms were fine and the place is nice overall with a good staff but the food and drinks were what motivated me to write this...actually terrible! Read moreGenuine Expedia guest review
"Reef playacar vacay"
Right on beach. Great staff all around. Dining options slightly limited but not as bad as other reviews seemed to make it. The standard all inclusive band is sufficient, unless you really want mid tier liquor (jack, captain, Cuervo, etc). If you will constantly being doing shots then upgrade your band by all means but wasn't necessary for us.Genuine Expedia guest review
"Good pool and great beach but better places tstay"
Expected more from an all inclusive resort. The service was minimal; food seemed more like what you would find in a cafeteria; room attendants did a great job cleaning. Great pool and the beach was beautiful. It was a longer walk to 5th ave mall than expected but quick $7 cab ride.Genuine Expedia guest review
"I'd recommend this hotel"
This was our 4th stay at this hotel and once again, it was quite enjoyable! The staff is very friendly and the food was good.Genuine Hotels.com guest review
"Very nice time in Playa!"
The hotel was beautiful with lots of white sandy beach which is what I liked most. It also was not as large as a lot of the other resorts and I liked this as well. The food was good at the buffet and we never bothered making reservations for the other restaurants. The hotel lobby bar was the best and Gilberto the bartender was very nice and friendly […] and the service was excellent! Read moreGenuine Expedia guest review
"What a delight to wake up to the beautiful beach ."
It was very relaxing I loved the canopy beds the scenery was beautiful to look at. The food was good. The service was excellent whatever I needed it was provided. The massage was excellent also the manicure and facial. I felt safe.Genuine Expedia guest review
The staff was very nice with the exception of the concierge who was absolutely no help when it came to locating my lost luggage which had been delivered to the hotel the day after I arrived.Genuine Expedia guest review
"Amazing hotel with awesome staff near the ocean!"
The hotel is amazing and the staff was more than attentive to any requests or needs. The beach front is perfect with powder sand and crystal clear water. The rooms are basic but very nice and well maintained. The grounds are beautiful and designed around nature so you don't feel like you are in a traditional resort. The food is perfect for a vacation […] get-away. The staff is willing to do anything to make your stay better and will work with any diet or needs to prepare delicious dishes to make you feel like you are at a 5 star resort. The bar staff is so friendly and is there to make sure you have everything you need and are well taken care of. The romantic beach supper is perfect for a special night with that special someone. If you have any special needs they are more than willing to assist with the changes to make this a very special event. Read moreGenuine Expedia guest review
"Decent resort, BEAUTIFUL beach, GREAT location"
Stayed for 5 nights and we really enjoyed everything except the food and beverages. The staff was GREAT, the beach was beautiful and the resort is really close to town. It's about a 15 minute walk down the beach to get to town. The resort has a nice tropical feel with all of the gardens throughout. The quality of the food and beverages was poor, although […] the ice cream at the ice cream parlor is terrific (although ice cream parlor is only open for 2 hours from 4:00-6:00). We took a 2-person kayak out on the water for a little while and it was a lot of fun. It was easy to setup excursions through the travel agency at the resort. Read moreGenuine Expedia guest review
I enjoyed my stay at the Reef Playacar.Genuine Hotels.com guest review
We requested a room with a king size bed and were given one with double beds. Had to go back to the front desk three times until they gave us the one we requested. Front desk personnel were not very polite. Other people were posing as concierge trying to sell timeshare but they were ignored by hotel staff. It was a weird situation. Evening waiters at […] the main restaurant were very selective. Not good service. There are two other sit down restaurants which were great. But be careful what you order as they will charge extra. Read moreGenuine Expedia guest review
"Great place to spend a vacation"
This was the 3rd time I stayed there can't wait for the 4th time. Even though they gave me the wrong room in the beginning they went above and beyond to make it right.Genuine Expedia guest review
"Great all-inclusive that is reasonably priced"
We had a great experience. The staff is wonderful. We stayed for 9 days, so the food was a little boring toward the end. Most of the resort (including the buffet restaurant) is not air conditioned except for your room and the lobby, so it was a little uncomfortable in August. There are plenty of beach chairs and umbrellas. On our walks along the beach, […] I saw that many of the resorts don't even have beach umbrellas and some had fewer chairs for their guests. It is a 15 minute walk to Playa del Carmen or a 70 peso taxi ride. The beach itself is fantastic and great for children. We did not choose the premium package and didn't feel that we missed out on anything. We took a day trip to Tulum, but we took a 'colectivo' from Playa del Carmen and it only costs us about 1/10th of what a tour would cost and dropped us off at the entrance to the ruins. Read moreGenuine Expedia guest review
"Small and cozy"
Food was not that good. But the staff and daily activities made our vacation the best yet. Beach was amazing.Genuine Expedia guest review
We really enjoy our stay ... Everyone was great .. Clean Food was very good !!! I would note make sure you have dress shoes or else you can't get in specialty restusrents ..but it's ok to wear tshirt n shorts go figure ???Genuine Expedia guest review
"Great Beach-Timeshare posing as Concierge"
Great beach, tropical jungle atmosphere, pools great but little dirty. Buffet food good but not great. Restaurants did not enforce dress code as long as no flip flops or swimsuits and did not need reservations. Knowing some Spanish is a plus. Entertainment staff very charming as well as restauraunt staff. Only negatives were not being able to move beach […] chairs close to ocean and TIMESHARE SCAM! Concierge becomes your best friend immediately upon arrival and we felt obligated to him to listen to the pitch for 60 minutes. (Don't know why we felt obligated guess but were not on our guard) It took 3 hours. Timeshare/vacation club scam very slick and believable. Don't fall for it. They even use illegal tactics although reps are very charming. We kept saying no and finally just had to get up and leave. Stay away from this and trip will be great. Front desk and entertainment staff can help you with anything. Stay away from concierge. 5th Avenue 20 minute walk or $8 taxi ride. Read moreGenuine Expedia guest review
We stayed at playa car for 4 days. I loved every minute of it! The beach was beautiful the staff very friendly. The drinks and food were excellent. Specially the Italian restaurant. The room was comfortable and clean. The hotel is a very short cab ride from 5th ave which is a great tourist spot. Tons of bars and nightclubs, and plenty of shopping.Genuine Expedia guest review
Fabulous time! Great service, food good, very relaxing. Just what a vacation should be!Genuine Expedia guest review
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