"Not the resort you saw advertised"
As we drove in it looked like it was the back entrance to the resort, work cars and maintenance buildings is the first thing you see besides the gate with a security person. They were nice enough to listen to our request for a room away from the main pool and restaurant. But the room we received was anything but three star. The air conditioner worked […] for part of the time, the room was so damp it had spots of mold here and there, the couch/bed was broke and couldn't be sat on, the ventilation in the bathroom didn't work, when we took a shower the water would run out of the bathroom into the hall. The water pressure was great, but the shower head they had on it, caused the water to feel like you were being hit with small rocks, several light bulbs were out in the bathroom and sleeping area, I can over look the sloppy tile repair work on the shower, but standing water all day was terrible. They advertise three restaurants but not really, they rotate which ones will be open in the evening and they serve the exact same menu every night, so you had better like what they have, The advertisement for the Sabor Sunscape said had free Wi-Fi, but we had to pay for internet. I could say more, but out of space for this review Read moreGenuine Expedia guest review
"Sunscape Sabor Cozumel Resort"
When we checked in the hotel staff was pleasant and accommodating. We then found out that the resort had split into two resorts. One was the Sunscape Sabor and the other half was a Secrets Resort. This was our third time at the resort and it had completely changed when it split into two resorts. We were not allowed to go into the Secrets Resort to dine […] or walk around. They were remodeling the Secrets Resort side and putting all their time and money on that resort. The Sunscape Sabor Resort side had little if any remodeling or upkeep from last year. Since they split the resort all the best restaurants were on the Secrets side. The Sunscape Sabor side only had two restaurants and a seaside grill. The food was not that good and there was no variety. The same food served every day. It was not what we were expecting and we would not recommend this resort for a vacation. We love Cozumel and will probably return but not at the Sunscape Sabor Resort. Read moreGenuine Expedia guest review
Perfect for our honeymoon. Would have liked a little more variety in the good, but it was still good. All the staff members were beyond helpful and always friendly. We had an ocean front suite, which was amazing for laying out & watching the sunset every night. Highly recommend traveling to the other side of the island for bigger waves on the beach […] . Read moreGenuine Expedia guest review
Friendly staff, clean rooms, nice facilities. The food wasn't everything I was expecting it to be, but they did have 3-4 options a day so that was nice. All the employees were very welcoming, we over all had a great time!Genuine Expedia guest review
"Nice place and beaches"
It was okay but the buffet were always cold. Had to wait for room until 3:00 when we arrived 1:00Genuine Expedia guest review
"nice location to access nearby places"
it was ok some sewer smell at times. my problem with it was the lack of food at dinner times to elegant not enough in the portions. definetly not enough places to eat. for really good food we had to go out off the resort. beach was nice. friendly service. cant figure why no toilet seats in the restaurants bathrooms. beds are hard, we asked for a king […] bed didnt get one. othe than that had a good time probably wont go there again into maybe a different resort. Read moreGenuine Expedia guest review
This property is in serious need up updating. The rooms are cramped & very dated.Genuine Hotels.com guest review
I was a little concerned after reading the reviews, but I was very pleased with my stay. While the hotel wasn't the most polished it was clean and inviting. The staff was by far the best part. Everyone was committed to making my stay fantastic.Genuine Expedia guest review
"We loved it!"
The resort was excellent and the staff was great. We spent most of our time on the beach sun bathing and snorkling right off the shore of the resort. We will definitely go back someday!Genuine Expedia guest review
"friendly and helpful staff. great location."
Sunscape staff was very friendly and eager to assist. The location was great- close to the lighthouse- where the beach was amazing. We felt very safe every where on the island. Cozumel is a great tourist location for those wanting a Mexican experience. The most memorable was the awesome snorkeling, which you could do from many locations. We took a boat […] trip to three reefs and it was amazing- saw many tropical fish and 2 sea turtles! Staff helped us determine best places of interest to see around the island, as well as how to navigate all the street vendors. Housekeeping was terrific- very efficient and very clean every day. Read moreGenuine Expedia guest review
"Unwelcoming resort nothing to do"
This place is not how it looks on the pictures nice and welcome no rooms are dirty and smells horible the bathrooms also smells i can even describe there is no swim up bar also no choice of food do not have pizza you can make better one at home if you do have it please make shore you brought tumbs the only think that is ok was the brekfast hitel does […] not have much activity we did not get the room we wanted with one kinge size bed it took them one day in a half to gives the room we pay for this place was one of my worst expiriance in Mexico i have been in many places in Mexico but this was i can't even explain the only good thing was i had a great friends with me to make my stay better Read moreGenuine Expedia guest review
"Needed plenty of work."
I know that its fairly new to Secrets Resorts but they still have a lot of work to do. Switched rooms but that was on me for my comfort, but the new room was missing most of the amenities. We had to request a hair dryer 3 times and a stopper for the bath tub all week which was never brought. Both building were too close to the sewer plant and stunk […] the whole time. The staff was nice but when you take the offer to see their presentation, they give you coupons and supposedly free things that are all but free. You still had to pay for anything you wanted to do and pretty much what you paid would have covered the event at full price. I have been to Cozumel a dozen or so times over the past 30 years and by far this was the most disappointing of all. I know they are constantly working on the facility and hopefully will get it up to standards soon. Read moreGenuine Expedia guest review
"Don't worry! This place is great!"
Our experience at Sunscape Sabor was fantastic! The people were great, the facilities were nice...not great or fancy but very nice! It's about 10-15 minutes from airport is in a great location. The hotel is fully fenced in and a gate attendent must let you in and out of the facility while confirming who you are by your room number so it's very safe! […] You can snorkel right on the beach and the pool bar is right there for your convenience. The room was great and we were upgraded to a studio when we arrived so we had a 3rd floor poolside room. The room looked over the pool and the ocean at the same time. The food at the hotel was good but not great. A lot of the same stuff is served day to day but they do it well. That would be the only thing I suggest as something that could be improved a bit. However, the reviews that describe this place as an awful moldy dungeon and say you shouldn't stay here are completey ludicrous. Like I said, this place is nice but not great. A perfect stay for non-high maintenance people. You'll be satisfied with this place but if you're looking for a bit of a nicer stay "Secrets" is the resort right next door that has the same owner. We would consider staying here again if we ever came back to Cozumel! Read moreGenuine Expedia guest review
"Nice hotel - needs better food choices"
This would be a great hotel if they had better food choices and more seating for dinnerGenuine Expedia guest review
"On the beach"
Staff was great. Very clean facility always staff working to keep it clean.Genuine Expedia guest review
"Major changes since last visit and very disappoint"
We stayed at the Sabor 2 years ago and had a great time. No complaints whatsoever. This year we stayed at the new Sunscapes Sabor and were very disappointed to see they had sold off half of the resort to make Secrets. Along with half the rooms they also took all of the good restaurants. THE FOOD WAS HORRIBLE. We ate the same thing again and again and […] again. Also there was no wifi. They SAY there is but the only place that has it is in the lobby and I never got above 1 bar of signal. I had to go to an internet cafe finally to be able to pull up all of my email. Will NEVER stay here again. Read moreGenuine Expedia guest review
My husband and I stayed at Sabor last year (2013) and while it was probably an average resort, the staff was great and the place fun. We decided to go back again this year. What a disappointment! The staff has been cut back quite a bit, the waiters seemed overworked, for sure not enough staff. The guy at the reception desk that checked us in was down […] right rude. We thought that as a returning guest, we should get at least the same quality room as we had last year. Not only were we not upgraded, we were put in the "garden view" which was the room furthest back; our view was the warehouse/parking lot. It was noisy, dirty, ladders laying by the sidewalk chained to a fence. One restaurant that we enjoyed going to last year was closed off to Sabor guests and given to the resort next door. One of the only bright spots at this resort was a bartender at a tiki bar, Wilbert, who went above and beyond making guests feel special. Wilbert is a great asset to Sabor. Except for the reception desk guy, the staff tried to be as helpful as possible but was unstaffed. Sometimes our rooms were cleaned, sometimes, no towels, no kleenex, we never knew what to expect. Last year we recommended this resort but not this year. We never feel like we need elegant surroundings, etc but we feel this resort was a major disappointment and should NOT be rated a 3.5 but rather a 2. This is the first time using Expedia and am not sure we will book through Expedia. Read moreGenuine Expedia guest review
"Ok hotel on beautiful beach"
Great pools! No water in one of the block of rooms one day. No working phone or hair dryer in a friends' room, even after they were requested. Food is great at the pool cafe. My room was right on the beach and bed was comfortable. The staff is very friendly and helpful.Genuine Expedia guest review
"You get what you pay for."
Food variety is limited and they seem to run out quickly. Service was inconsistent. Sometimes excellent, other times slow. Service at the main bar was terrible. Bar tenders seemed extremely indifferent even when tipped well.Genuine Expedia guest review
"Not as bad as reviews make it out to be"
Over all it was a great experience. Staff is nice and aims to please. Location is beautiful and we had a blast snorkeling right off the beach. I read a lot of the reviews before we left and we were prepared for the worst and was pleasantly surprised when we arrived. I think that if you are the type of person who's negative, picky and hard to please […] you should go elsewhere or just not vacation for that matter. Those seem to be the type of people writing the bad reviews. My husband and I and the couple we came with were all easy going and made the most of it. All we needed was a beach, clean and comfortable room and all the booze we could drink and we got all of that. The bartenders are so hard working and sadly I saw that not many people tip them. If more tourists got out and about around the island past the tourist spots you'd see how much poverty there is there and might actually tip a buck every now and then. Yet even though they don't get paid much they are hopping and smiling and do an excellent job! Only complaint I have is the food but from what I hear that's fairly common with all inclusive. A suggestion for the resort......improve the food and also the dress code at restaurants for dinner is silly. I totally understand the no bathing suits but seriously no tank tops for the guys? My husband and I stood in line for 30 min to be seated then told my husband could not enter because he was in a tank top yet you looked around and saw 4 women wearing tanks. It's silly! Read moreGenuine Expedia guest review
"Check your facts before booking!"
This is no longer adults only, as stated in the Expedia listing. The property has been divided and now "Secrets" is the adult place. The food was mediocre and, aside from dinner some nights at one restaurant, is served buffet-style (but you could get hamburgers, frozen pizza, hot dogs, and nachos with "squirt cheese" any time). WIFI WAS VIRTUALLY NON-EXISTANT, […] spotty availability in the lobby area only. Drinks are weak and only cheaper knock-off brand liqueur is available. Room was not ready as promised. Rarely were pool or beach chairs available. Guests will get up early and throw a towel across several chairs which are now "theirs". They might not use them for hours, but you never know. In the meantime, there are no clean beach/pool towels to be had! I did consider changing to Secrets, but they had no ocean-front rooms available and, from talking with other guests, food and WIFI were issues there as well, and the atmosphere was party-intensive. Even with the kids there, by 3 or 4 PM, there were a lot of drunks on the beach! If you are a single woman traveling alone or with other women, beware. This "demographic" is currently being targeted for time-share/vacation club. I came alone, but was joined a few days later by a friend who was African American. Sadly, the front desk staff was horrible to him. Read moreGenuine Expedia guest review
Breakfast was very good. Lunch was poor due to the hamburger and hot dog. Dinners were just above average. Staff was excellent! Friendly Friendly Friendly!! Rooms were cleaned everyday and water and drinks we restocked. Alcohol drinks were very weak but I'm sure if one ask for a stronger poor they will accommodate. Pay extra for the ocean view!! It's […] well worth the extra money. Read moreGenuine Hotels.com guest review
"Nice hotel close to the beach"
Our room was nice and clean and literally right on the beach. The food was just ok most of the time but we could always find something we liked. The huge buffet spreads were awesome and we really liked the breakfast at PortaFino. The snorkeling right off the beach was awesome as well. Next time we want to stay 10 days! We had a great time : )Genuine Expedia guest review
Were very pleased with our stay; staff was very accommodating and lots of smiles. Met a wide variety of people who all seemed to be enjoying themselves.Genuine Expedia guest review
"Nice hotel right on the beach"
Had a wonderful vacation. All the staff were extremely friendly and helpful. We got to the hotel close to six o'clock and were very hungry, the pizza place was closing but he made us some pizza to get us thru til dinner....thank you!Genuine Expedia guest review
"Sunscape Sabor in February"
Clean resort with friendly staff and good snorkeling off the beach. The food was good but lacked variety. Enjoyed the fresh fruit every day though! Check-in and check-out was quick and w/o any issues. Pools were warm but towels were sometimes hard to find as they were always running out. Rooms were adequate and stocked with plenty of towels and beverages. […] The Wi-Fi was terrible but not a huge deal as we survived the week without it. Overall our experience was good. Some of the other reviews we read did not deter us as others need to realize that this is not a five star hotel and you learn to make the best of any situation. A tropical vacation in the middle of winter is exactly what we needed! Read moreGenuine Expedia guest review
"Was not what we thought we were getting"
We had reserved a garden view room with a king sized bed, but we ended up with a room that did not have a garden view, and two small beds. We ended up buying a timeshare in Playa Del Carmen, and apparently the staff at our hotel found out about it, and they were very very rude and cold to us when we returned. Apparently they were upset that we didn't […] purchase directly from them?? I don't know. Read moreGenuine Expedia guest review
"I don't know what was more disappointing."
Upon arrival to Sunscape Sabor I was very excited. The staff was very nice and excited to greet us. This was a great first impression. Then we learned that our room was not yet ready, although it was 2 hours after check in time. So, we decided to get something to eat at the restaurant. When we learned the lunch options were stale chips covered in cheese […] sauce or a burger that sits out in the heat ALL DAY we were very disappointed. Once we finally reached our room it was no where near the beach, smelt like a sewer and had 2 double beds instead of the King listed on my reservation. When I asked for a different room the hotel staff said that rooms were given out upon availability at the time of your arrival and all the rooms with king size beds were all booked for guests coming in in a couple of days. Is it just me or does that comment completely contradict it's self? There was a severe lack of entertainment and the food was just ok. When I booked my trip the resort advertised a swim up bar and a formal restaurant. These amenities were sold off to the resort next door after my trip was booked and before I arrived. We were not permitted to use the amenities next door, although they brought guests from that resort to Sunscape Sabor AND let them in resort restaurants ahead of resort guests The only thing I liked about the resort (besides the weather) were the bartenders and waiters. They all did a great job, however... they work for tips. Did I mention WIFI did not work? Read moreGenuine Expedia guest review
Service and food not impressive. Half of hotel was purchased by another resort which we had no access to. Didn't stay at hotel the whole trip because of airline cancellations- another story. Wouldn't refund our money period. I won't ever stay there again~Genuine Expedia guest review
"Sunscape Sabor needs some TLC."
My first impression of the hotel was terrible. We had to wait until 4:30 to be checked into our room. The room had two double beds instead of a king, no toilet paper, no shampoo and no tissues. Complained to the front desk staff and eventually got toilet paper and shampoo. Told they didn't have tissues and they couldn't give us a king bed. Upgrade to […] a junior suite the next day which had tissues. Beautiful room which needed some repairs. The safe didn't work on the first day and the air conditioner didn't work on second day. Both complaints were dealt with immediately. The furniture was ripped and the tables were stained. We were told that the new owners were fixing the sister hotel ( Secrets) first and then would fix Sunscape. The food was adequate but plentiful. We didn't go hungry:-) The wait staff and housekeeping staff were friendly and hard working so I continued to wonder why it took so long to get things done ( Mexican time seems to be different than American time). I believe the hotel was understaffed and ill managed. I also believe that these two areas can easily be addressed and can make a considerable difference to the hotel's visitors. The beach was nice and the snorkeling great:-) :-) Would we return to Sunscape??? Not the way it is!!! The price was right and the weather was warm. However, there are so many nice all-inclusives we haven't tried yet. Read moreGenuine Expedia guest review
"Very Nice Staff, Could be cleaned up a bit. V"
Amazing people. Very friendly and happy to help. The hotel was nice but needed a little maintenance done. You could tell they were working on it. If you want clean and new, stay next door at the Secrets Aurora.Genuine Expedia guest review
"The place was clean food was no good"
The room was clean an the staff was nice. The food was very bad. When you went to the bar for drinks the staff expected tips. Even though it was all inclusive. They said we had WiFi. That was not true and made it had to get work done. Also lost hot water more the three times in a weeks time.Genuine Expedia guest review
"Enjoyed our stay on the beach."
Good experience overall and would return in the future. The room location was excellent. The beach was right out our door.The hotel staff made every effort to ensure we were taken care of and were enjoying out stay. The one change we would like to see would be more choices in eating places and a greater variety or foods.Genuine Expedia guest review
Thought we would have ocean view but still enjoyed our stayGenuine Expedia guest review
"Nice hotel, right on the beach."
I can't say enough wonderful things about this place!!! Everyone was so nice and helpful. I felt as though the staff was genuinely happy to be there waiting on us. The view was amazing and a great time was had by all of us!Genuine Expedia guest review
The food had declined since our last stay at the resortGenuine Expedia guest review
It's about what I expected from the reviews. The staff are friendly and the food is ok. Not a lot of choices for food. Good luck getting a beach chair. Unless you go out and put a towel out at 6am plan on no chairs. The beach is nice enough.Genuine Expedia guest review
"Christmas to New Year's in Cozumel"
We arrived on Christmas Day. Every day the hotel staff was courteous and we always had plenty to eat. We liked that there were several different dining options. The amount of activities were great for families. We had paid for a room with a ocean/sea view and got exactly what we wanted. The water and weather were fantastic. The car rental was easy and […] efficient. We would definitely return. Especially nice was that the cruise ships cannot be seen from the resort as its located around the other side of the island. Thanks to Sabor and the staff for making our trip so nice. Read moreGenuine Expedia guest review
"Restaurant staff excellent front desk horrible"
The staff in all of the restaurants and bars was great! They even cooked fish up that we caught deep sea fishing. I don't think we will be going back though, front desk staff was not so good. We didn't have a phone that worked and it took us telling them for six days until they did something about it. You never knew what activities were going on and […] if you asked the front desk they knew nothing. Read moreGenuine Expedia guest review
"Not as nice as it looked online"
The staff was not very informative about our options. The Sunscape is part of Secrets and you can request an upgrade which we would have done had we known. One of the reasons we chose this hotel was because it also had a pool bar. We didn't realize it was not open until we walked over to it. It's under construction. We're not told that during check […] in. The food was ok and the restaurant staff were very nice. The beach was pretty but rough. Many guests we spoke to were very unhappy with the hotel. They said the hotel has really gone down hill. Their website says WIFI but it's only in the lobby and it's a terrible connection Read moreGenuine Expedia guest review
"Great room, terrible food"
We visit Cozumel several times a year, but this was our vist stay at Sabor. We upgraded to a suite and found the room to be spacious & clean. The resort had a buffet for breakfast & lunch & three restaurants for dinner. The food was consistently cold & greasy. It was almost inedible. The wine was watery & bitter, but the resort had alternative selections […] for an additional charge. Overall, the food was terrible and lacked variety. The resort is beautiful& the view amazing, but the food lacked the same quality. Read moreGenuine Expedia guest review
"Nice hotel, right on the beach"
We have been going to the Caribbean every December for the last 7-8 years. This was probably the best experience to date. We were there for two weeks and I was not ready to leave. The hotel was nice, the beach was good, the food was pretty good (usually after about 10-12 days I am tired of the food at all inclusives, but not this time) All of the staff […] was very pleasant and worked hard to make our stay pleasurable. I dove four times and they were all much better than any of my diving at Cancun or the Domincan Republic. We are NOT party, nightclub people and we liked the fact that this place was a quieter, more laidback place than some we have been to. We will most likely go back to the Sunscape San Sabor next year Read moreGenuine Expedia guest review
"Would be 5 stars with a little tweaking"
Staff was excellent. Movies in the lobby every night were great, but organize the couches so that all can see the movie - Popcorn would be awesome! Pizza place is hidden - most guests never find it , but it was awesome. Services kept running out of things- pizza place ran out of mozzarella, grill ran out of cheese for hamburgers. Ice cream was on the […] menu for restaurants, but we were told only Secrets guests were allowed to have any!!! Food was good in restaurants, but same menu every night all week. Angel at the front desk & Chewy in water sports were outstanding!!! Breakfast is very good & alcoholic drinks were best I have ever had in 10 trips to Mexican resorts. Bicycles & tennis are included, but also hidden so ask to use them. We paid $1771 per couple for airfare from Cleveland & hotel room for 7 nights - hard to beat this deal. Many quests at Secrets came over to use our facilities as they said they were better than theirs at $1,000 more at Secrets (bars, drinks, restaurants, etc) Read moreGenuine Expedia guest review
"2.5 star hotel"
Food was always cold and there wasn't a good selection. Taste was extremely bland, there wasn't much flavor to anything. The buildings are decaying. Our balcony had puddles of water on it every day. We had a hot tub but no heater to keep it warm. The woodwork in our room was very distressed (not in the good vintage way) it was very worn out. The pool, […] lobby and resturants were nicely renovated. There was NO room service. The fridge in our room only had a couple of beverages in it. The bars made great drinks. The beach had a ton of rocks on it and it kind of hurt to walk on. The snorkeling was great! Not as luxurious as we were expecting. Read moreGenuine Expedia guest review
"Staff is excellent"
The hotel itself needs lots of work. More or less updating. But the staff was incredible. Even though the hotel wasn't as nice as expected the staff makes you want to go back.Genuine Expedia guest review
"Great place, friendly service."
Had a wonderful time, property is older, but my suite was great, clean and roomy. Staff was wonderful. Good variety of dinning experiences. Late night activities good. Snorkeling OK at hotel, but great nearby.Genuine Expedia guest review
This was my fourth stay . brought two new couples down with me this time and it was very enjoyable and relaxing . and we are all looking forward to booking another trip there next year. My only regret was I could not stay there longer.Genuine Expedia guest review
"Great resort at a great price"
This was our 4th stay at this resort. We dive everyday and this hotel is perfectly located near the best dive spots. We get ocean front rooms and just love relaxing on our deck and having the ocean so close!Genuine Expedia guest review
Even though it rained 4 days, 2 of which it poured, I had a relaxing time. The weather was warm and the people were very polite and helpful I have a bad knee and needed total help getting up out of the lounger chairs. A very nice place to sit and visit with other people. The spa was outstanding. Best massage I,ve ever had and it was very quiet and relaxing! […] The drinks flowed and the beach bar was fun, especially the swings around the bar. My only problems were the very low toilets without grab bars and no handicap rooms. Difficult to lift leg over tub! The resort was not crowed yet as it was the rainy season, but if resort full, it might be hard to get into the night dinner. The 2 were small. Also in the lobby, there was no place to sit and write postcards/letters, however nice table in my room. But who wants to sit in your room? We were a party of 10 and one group was far away from the rest of us. Read moreGenuine Expedia guest review
"Very uninterested staff. You can find much better"
Staff is very uninterested and most not all but most were very rude.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )