"Great for IM Cozumel"
There for Ironman Cozumel. Had a wonderful time. The staff was friendly and helpful. I hope to come back.Genuine Hotels.com guest review
"Decent budget all inclusive"
We were able to check in early which was nice. The food options and quality was a bit lacking. This hotel is a budget all inclusive and it seems you get what you pay for. The staff was all very friendly and accomidating.Genuine Hotels.com guest review
"Perfect Vacation Spot for Everyone"
This resort is a great value. The staff was amazing and the location was the best. You can not get any closer to the beach. Rooms are clean and the beds are great. My only suggestion would be better access to wifi. All inclusive should include wifi. There is service for additional but for only one device. I would definately stay again.Genuine Hotels.com guest review
"Great Experience at the Sunscape Sabor Cozumel!"
We were pleasantly surprised when we arrived at the Hotel. The hotel staff greeted us with a cool drink and an ice cool wash cloth which was very refreshing. They got us checked in quickly and were taken to our room. We had booked a garden view room but we were really wanting an ocean view room which they switched us to with no problem. The room was […] very nice. We had a great view of the sunset at night and close to the main pool, the seaside grill/snack bar and the El Patio Restaurant. The Portofino Restaurant was the farthest but it was an enjoyable scenic walk. All of the staff and waiters were so friendly always greeting us with a smile and good morning, afternoon or evening, either in Spanish or English. Everyone that worked there were always very helpful if we wanted to know about some places to go they would tell us or find out if they didn't know. We snorkeled right there on the beach and saw quite a few fish of different varieties.. Snorkel equipment were free to the guest. Read moreGenuine Expedia guest review
"Need Undercover Boss to show up"
Need for front desk to be nicer and more helpful , Bartenders need to be nicer not act like they are being bothered.Grounds and housekeeping were very nice. Food need lots of inpovment.Genuine Expedia guest review
Late cleaning of rooms, stayed 3 nights. First date of check in had to wait until after 4:00pm to get room, refrigerator was not stocked with sodas etc. Second day, room was serviced when returned from an excursion late in the afternoon about 4:00pm. Third day, room was not cleaned until after 4:00pm. Went on a boat excursion and when returned at 12:30pm, […] no clean towels, no soap or toilet paper. At 3:00pm, room service still not done, went to front desk about needing clean towels etc. Room was finally serviced after 4:00pm. This was the biggest disappointment. Restaurants, bars were good. Beach area was okay. Beach towels available except for third day. Entertainment on second and third evenings was excellent. Read moreGenuine Expedia guest review
"Great resort for the money"
This was our third all inclusive resort in 14 months. We stayed at a Sandals (high price point), a dreams (mid price point) and now Sunscape ( low price point). We were disappointed with Dreams so expected very little from Sunscape but were pleasantly surprised. The resort is older but you can tell they are trying to keep it up. The staff was very friendly […] and accommodating specially if leave a dollar for the maid and bartender each day. The beach is ling and narrow like the resort and you can not really walk into the water very far barefoot due to the to rocks. But this really is the best part. Go grab some free snorkle gear and snorkel around those rocks and you will find an amazing array if fish. It is absolutely amazing. Some of the fish will even swim up to you and hang out! The food was good. Mostly buffet style except for the pizza place and El Patio. The pizza is really good as long as you stay away from the meats and the bruschetta and salad are delicious. At Dreams, El Patio was inedible and the seafood unrecognizably. I was pregnant on this trip so I was especially concerned about the food but found El Patio to be fantastic. Town is close and just a $15 cab ride away. It is safe to explore on your own, so if you are tired of buffet food go hit up Margaretville! Remember to bring your suite! All in all we were unexpectedly happy with this resort but we are also not like some very uptight reviewers here. You are not paying for Sandals so don't expect the Read moreGenuine Expedia guest review
"Beach View Was Amazing,Room Not So Much"
Staff was extremely rude. Money was stolen out of the safe and was not given back,credited into souviners Buffet was a total bust The main swimming pool water was dirty Had plumbing issues that lead to a small flood in the room only because the issue wasnt taken care of till hours later only because we made a complaint a/c kept leakingGenuine Expedia guest review
Hotel is ok but nothing compare to the Dreams Hotel standards.Genuine Expedia guest review
"Sunscape Sabor to be avoided!"
We had booked a suite with two rooms, poolside, ocean view and jacuzzi on the balcony. Well, being a family resort, we should have known better as we stayed their 3 years when it was not. Jacuzzi did not work and the pool was open late which had kids screaming the entire time. Not just normal screaming but the raise the hair on your back screaming. […] Then at 8 PM, the kids came to their room, unfortunately next to ours and continued their screaming. management promptly relocated us to another suite. It the air conditioner was broken, fortunately we caught this prior to us unpacking! They then moved us to a suite at Secrets Aura! No kids, great food... Great amenities! Moral of the story, if you wNt a romantic kid free vacation, stay away from Sunscape Sabor! Read moreGenuine Expedia guest review
"You get what you pay for"
We haven't been to this resort since it was adults only. It was good then, not so much now. We booked a king sized bed but got two doubles instead. Not very romantic. The beds were hard as rock and we ended up wih sore backs the whole trip. The food is so-so. One of the pools was always really dirty, one day there were chunks of hair which was extremely […] gross. If you wanted a drink by the pool you had to get it yourself. The price was cheaper this time around and you definitely get what you pay for. Read moreGenuine Expedia guest review
"Bottom of the barrel all inclusive"
Arrived at the hotel at one, but check in isn't until 3. Instead of offering a hospitality room, we are inundated with sales people trying to get us to go to their time share. Finally get a room about 3:15, but unfortunately it wasn't cleaned, sheets still a mess, water bottles all over and I am not certain if the previous guests were actually still […] checked in. The room was to have free wifi, but I had to purchase. The food was almost the same at every meal with the lime on a different side of the plate. This is a good place for the kids, since the hot dogs and hamburgers were good. Most of the staff were friendly and tried with what they had. Read moreGenuine Expedia guest review
"Can't beat the location"
If you are willing to compromise a bit on speed of service and a few "bumps" in amenities - this a superb location. Don't let the reviews if the food fool you -- it is just fine. The staff works very hard - Sabor needs to employ more people so they have the proper staff to guest ratio. We travel for the diving and the fishing - and this is a great spot […] for both with the added advantage of the most beautiful and quiet part of the beach. Read moreGenuine Expedia guest review
"Can't get any closer to the beach"
First off, we enjoyed our stay. My husband is a diver, and the diving through the hotel - Dive House - was exceptional. They are close to all the reefs, so it takes no time on the boat to get almost everywhere. From that perspective, the hotel couldn't be better situated. The rooms are ordinary, but clean and comfortable. We were only steps to the water. The […] people at the hotel are friendly and helpful, but there's definitely an element of manana working - maid service was sketchy (never knew what would be in the room and what would be forgotten - spent some time chasing maid carts around in search of soap and towels). The waiters in the restaurants were sometimes overwhelmed - they eventually got everything you asked for, but patience was in order. The food was all fresh and well prepared, nothing fancy, especially at the frequent buffets (the restaurants are closed down about every third night, and there is a buffet around the main pool). The food at El Patio restaurant was very good, and on nights they had a menu at the Seaside Grill, also very good. One other problem - not enough shade around the pools and not enough lounge chairs at the beach. If you didn't claim a corner of shade and a couple of lounge chairs by 9 AM, you were probably out of luck until late in the afternoon. The beach was beautiful, and the snorkeling just off the shore pretty good. All in all, we enjoyed our stay, especially once we adjusted our expectations! Read moreGenuine Expedia guest review
"Nice and not overly crowded"
The room was very comfortable. Love that they now have small refrigerators and drinks in the room. This was our third trip to Sunscape. We have always loved the snorkeling there and the small crowds on the beach. The food is still pretty good as well. We did notice a decline in the facilities (need of paint mostly) of the resort and an occasional sewage […] smell when walking outside, but we would go again. I had packed several of my favorite earrings and necklaces in my checked luggage that was stolen on the trip back. I'm not sure if it was stolen in Cozumel or Dallas though. We were warned at DFW that camera's get stolen often if left in checked luggage and that we should carry it on the plane. Wish we'd have done the same with my jewelry. In regards to Expedia - we were not informed that the "All Inclusive" price did not include a shuttle to the resort. After landing in Cozumel we were stuck looking for a ride while others had a van waiting for them. Plus we had to pay an additional $24 to get there and $20 to get back. Read moreGenuine Expedia guest review
Right when we arrived, we were greeted by friendly staff with a cold towel and a glass of wine. Check in was at 3 and we arrived shortly after 1. We didn't have to carry our luggage around so we went and ate at one of the restaurants that were open for lunch. The food was great! Our reservation was for an ocean view room with a king size bed. They put […] us in an ocean view room with two full size beds. Because it was our honeymoon, I wasn't going to let something small like that affect my trip. Besides, the view was great. After about an hour, the front desk called us to upgrade to a suite in the sister resort next door at Secrets Aura. We were allowed to eat at all restaurants and swim in all pools. The atmosphere was awesome! We played pool volleyball with two of the employees who were super nice! We had an amazing time. :) Read moreGenuine Expedia guest review
"Neither horrific OR terrific; but never again."
This hotel was the bare minimum of Caribbean experiences. We met a lot of people on the resort that agreed with us that this was probably the worst all-inclusive experience they have ever had. I wouldn't recommend this resort if you are planning on spending time AT the resort. It was acceptable since we spent most of time days diving. This resort doesn't […] have enough staff; the bars & restaurants were always slow. There were 3 day stretches where the room wasn't cleaned; the "mini-bar" wasn't stocked. Basically; it wasn't the luxury all-inclusive experience that we were expecting; we just kept saying over and over "it's not good, it's not bad - it's just "meh". We definitely won't be back. Read moreGenuine Expedia guest review
"Cinco minutos mas"
Wait for everything; glass of water, cup of coffee, more food for the buffet tables. Every meal was buffet style and staff expected tips for little or no service. Also a few 'not my job' responses when requesting service.Genuine Expedia guest review
"Front desk staff rude..."
When we checked in the lady at the desk was rude and impatient with us. She mentioned that she would give us a pass phrase for the Wi-fi and then didn't. Later we asked a different person at the front desk for the pass phrase for the "Free Wi-Fi" that was listed in their info. The lady we talked to said their wi-fi was down, but we could put in credit […] card info and be charged about $15 per day for it. They weren't very bilingual like it says. We didn't even receive anything that stated any of the activities that we could do. Other then all of the other problems, it was nice that the Bell hops & bartenders were very friendly. Read moreGenuine Expedia guest review
"Change is not always good."
We have been staying here for about 5 years and there have been a lot of changes.I really dislike the timeshare people bugging us when we are walking around the resort. I hate trying to dodge them as it kind of ruins a good time. We stayed here in December 2013 , March and June 2014. Part of the motel which had a huge breakfast area (that we loved) […] that now is now part of Secrets. Then in March they had breakfast in 2 places( portofino and the seaside) , now only 1 place the Portofino. Which was super crowded at night, we just gave up got up and left and went to Albertos. We went to the pizza place at noon and it took about 45 minutes for a pizza and we had to go in and order it and then ordered a salad with it that never came. The employees that are working there are really good and doing a good job but they need more room in the resturant and more employees. The food is edible. The management may want to consider doing ths same thing that they do at some other resturants which was making a place for the left over food to feed the birds away from the resturant but where they can be seen by guests. Read moreGenuine Expedia guest review
"Not the resort you saw advertised"
As we drove in it looked like it was the back entrance to the resort, work cars and maintenance buildings is the first thing you see besides the gate with a security person. They were nice enough to listen to our request for a room away from the main pool and restaurant. But the room we received was anything but three star. The air conditioner worked […] for part of the time, the room was so damp it had spots of mold here and there, the couch/bed was broke and couldn't be sat on, the ventilation in the bathroom didn't work, when we took a shower the water would run out of the bathroom into the hall. The water pressure was great, but the shower head they had on it, caused the water to feel like you were being hit with small rocks, several light bulbs were out in the bathroom and sleeping area, I can over look the sloppy tile repair work on the shower, but standing water all day was terrible. They advertise three restaurants but not really, they rotate which ones will be open in the evening and they serve the exact same menu every night, so you had better like what they have, The advertisement for the Sabor Sunscape said had free Wi-Fi, but we had to pay for internet. I could say more, but out of space for this review Read moreGenuine Expedia guest review
"Sunscape Sabor Cozumel Resort"
When we checked in the hotel staff was pleasant and accommodating. We then found out that the resort had split into two resorts. One was the Sunscape Sabor and the other half was a Secrets Resort. This was our third time at the resort and it had completely changed when it split into two resorts. We were not allowed to go into the Secrets Resort to dine […] or walk around. They were remodeling the Secrets Resort side and putting all their time and money on that resort. The Sunscape Sabor Resort side had little if any remodeling or upkeep from last year. Since they split the resort all the best restaurants were on the Secrets side. The Sunscape Sabor side only had two restaurants and a seaside grill. The food was not that good and there was no variety. The same food served every day. It was not what we were expecting and we would not recommend this resort for a vacation. We love Cozumel and will probably return but not at the Sunscape Sabor Resort. Read moreGenuine Expedia guest review
Perfect for our honeymoon. Would have liked a little more variety in the good, but it was still good. All the staff members were beyond helpful and always friendly. We had an ocean front suite, which was amazing for laying out & watching the sunset every night. Highly recommend traveling to the other side of the island for bigger waves on the beach […] . Read moreGenuine Expedia guest review
Friendly staff, clean rooms, nice facilities. The food wasn't everything I was expecting it to be, but they did have 3-4 options a day so that was nice. All the employees were very welcoming, we over all had a great time!Genuine Expedia guest review
"Nice place and beaches"
It was okay but the buffet were always cold. Had to wait for room until 3:00 when we arrived 1:00Genuine Expedia guest review
"nice location to access nearby places"
it was ok some sewer smell at times. my problem with it was the lack of food at dinner times to elegant not enough in the portions. definetly not enough places to eat. for really good food we had to go out off the resort. beach was nice. friendly service. cant figure why no toilet seats in the restaurants bathrooms. beds are hard, we asked for a king […] bed didnt get one. othe than that had a good time probably wont go there again into maybe a different resort. Read moreGenuine Expedia guest review
This property is in serious need up updating. The rooms are cramped & very dated.Genuine Hotels.com guest review
I was a little concerned after reading the reviews, but I was very pleased with my stay. While the hotel wasn't the most polished it was clean and inviting. The staff was by far the best part. Everyone was committed to making my stay fantastic.Genuine Expedia guest review
"We loved it!"
The resort was excellent and the staff was great. We spent most of our time on the beach sun bathing and snorkling right off the shore of the resort. We will definitely go back someday!Genuine Expedia guest review
"friendly and helpful staff. great location."
Sunscape staff was very friendly and eager to assist. The location was great- close to the lighthouse- where the beach was amazing. We felt very safe every where on the island. Cozumel is a great tourist location for those wanting a Mexican experience. The most memorable was the awesome snorkeling, which you could do from many locations. We took a boat […] trip to three reefs and it was amazing- saw many tropical fish and 2 sea turtles! Staff helped us determine best places of interest to see around the island, as well as how to navigate all the street vendors. Housekeeping was terrific- very efficient and very clean every day. Read moreGenuine Expedia guest review
"Unwelcoming resort nothing to do"
This place is not how it looks on the pictures nice and welcome no rooms are dirty and smells horible the bathrooms also smells i can even describe there is no swim up bar also no choice of food do not have pizza you can make better one at home if you do have it please make shore you brought tumbs the only think that is ok was the brekfast hitel does […] not have much activity we did not get the room we wanted with one kinge size bed it took them one day in a half to gives the room we pay for this place was one of my worst expiriance in Mexico i have been in many places in Mexico but this was i can't even explain the only good thing was i had a great friends with me to make my stay better Read moreGenuine Expedia guest review
"Needed plenty of work."
I know that its fairly new to Secrets Resorts but they still have a lot of work to do. Switched rooms but that was on me for my comfort, but the new room was missing most of the amenities. We had to request a hair dryer 3 times and a stopper for the bath tub all week which was never brought. Both building were too close to the sewer plant and stunk […] the whole time. The staff was nice but when you take the offer to see their presentation, they give you coupons and supposedly free things that are all but free. You still had to pay for anything you wanted to do and pretty much what you paid would have covered the event at full price. I have been to Cozumel a dozen or so times over the past 30 years and by far this was the most disappointing of all. I know they are constantly working on the facility and hopefully will get it up to standards soon. Read moreGenuine Expedia guest review
"Don't worry! This place is great!"
Our experience at Sunscape Sabor was fantastic! The people were great, the facilities were nice...not great or fancy but very nice! It's about 10-15 minutes from airport is in a great location. The hotel is fully fenced in and a gate attendent must let you in and out of the facility while confirming who you are by your room number so it's very safe! […] You can snorkel right on the beach and the pool bar is right there for your convenience. The room was great and we were upgraded to a studio when we arrived so we had a 3rd floor poolside room. The room looked over the pool and the ocean at the same time. The food at the hotel was good but not great. A lot of the same stuff is served day to day but they do it well. That would be the only thing I suggest as something that could be improved a bit. However, the reviews that describe this place as an awful moldy dungeon and say you shouldn't stay here are completey ludicrous. Like I said, this place is nice but not great. A perfect stay for non-high maintenance people. You'll be satisfied with this place but if you're looking for a bit of a nicer stay "Secrets" is the resort right next door that has the same owner. We would consider staying here again if we ever came back to Cozumel! Read moreGenuine Expedia guest review
"Nice hotel - needs better food choices"
This would be a great hotel if they had better food choices and more seating for dinnerGenuine Expedia guest review
"On the beach"
Staff was great. Very clean facility always staff working to keep it clean.Genuine Expedia guest review
"Major changes since last visit and very disappoint"
We stayed at the Sabor 2 years ago and had a great time. No complaints whatsoever. This year we stayed at the new Sunscapes Sabor and were very disappointed to see they had sold off half of the resort to make Secrets. Along with half the rooms they also took all of the good restaurants. THE FOOD WAS HORRIBLE. We ate the same thing again and again and […] again. Also there was no wifi. They SAY there is but the only place that has it is in the lobby and I never got above 1 bar of signal. I had to go to an internet cafe finally to be able to pull up all of my email. Will NEVER stay here again. Read moreGenuine Expedia guest review
My husband and I stayed at Sabor last year (2013) and while it was probably an average resort, the staff was great and the place fun. We decided to go back again this year. What a disappointment! The staff has been cut back quite a bit, the waiters seemed overworked, for sure not enough staff. The guy at the reception desk that checked us in was down […] right rude. We thought that as a returning guest, we should get at least the same quality room as we had last year. Not only were we not upgraded, we were put in the "garden view" which was the room furthest back; our view was the warehouse/parking lot. It was noisy, dirty, ladders laying by the sidewalk chained to a fence. One restaurant that we enjoyed going to last year was closed off to Sabor guests and given to the resort next door. One of the only bright spots at this resort was a bartender at a tiki bar, Wilbert, who went above and beyond making guests feel special. Wilbert is a great asset to Sabor. Except for the reception desk guy, the staff tried to be as helpful as possible but was unstaffed. Sometimes our rooms were cleaned, sometimes, no towels, no kleenex, we never knew what to expect. Last year we recommended this resort but not this year. We never feel like we need elegant surroundings, etc but we feel this resort was a major disappointment and should NOT be rated a 3.5 but rather a 2. This is the first time using Expedia and am not sure we will book through Expedia. Read moreGenuine Expedia guest review
"Ok hotel on beautiful beach"
Great pools! No water in one of the block of rooms one day. No working phone or hair dryer in a friends' room, even after they were requested. Food is great at the pool cafe. My room was right on the beach and bed was comfortable. The staff is very friendly and helpful.Genuine Expedia guest review
"You get what you pay for."
Food variety is limited and they seem to run out quickly. Service was inconsistent. Sometimes excellent, other times slow. Service at the main bar was terrible. Bar tenders seemed extremely indifferent even when tipped well.Genuine Expedia guest review
"Not as bad as reviews make it out to be"
Over all it was a great experience. Staff is nice and aims to please. Location is beautiful and we had a blast snorkeling right off the beach. I read a lot of the reviews before we left and we were prepared for the worst and was pleasantly surprised when we arrived. I think that if you are the type of person who's negative, picky and hard to please […] you should go elsewhere or just not vacation for that matter. Those seem to be the type of people writing the bad reviews. My husband and I and the couple we came with were all easy going and made the most of it. All we needed was a beach, clean and comfortable room and all the booze we could drink and we got all of that. The bartenders are so hard working and sadly I saw that not many people tip them. If more tourists got out and about around the island past the tourist spots you'd see how much poverty there is there and might actually tip a buck every now and then. Yet even though they don't get paid much they are hopping and smiling and do an excellent job! Only complaint I have is the food but from what I hear that's fairly common with all inclusive. A suggestion for the resort......improve the food and also the dress code at restaurants for dinner is silly. I totally understand the no bathing suits but seriously no tank tops for the guys? My husband and I stood in line for 30 min to be seated then told my husband could not enter because he was in a tank top yet you looked around and saw 4 women wearing tanks. It's silly! Read moreGenuine Expedia guest review
"Check your facts before booking!"
This is no longer adults only, as stated in the Expedia listing. The property has been divided and now "Secrets" is the adult place. The food was mediocre and, aside from dinner some nights at one restaurant, is served buffet-style (but you could get hamburgers, frozen pizza, hot dogs, and nachos with "squirt cheese" any time). WIFI WAS VIRTUALLY NON-EXISTANT, […] spotty availability in the lobby area only. Drinks are weak and only cheaper knock-off brand liqueur is available. Room was not ready as promised. Rarely were pool or beach chairs available. Guests will get up early and throw a towel across several chairs which are now "theirs". They might not use them for hours, but you never know. In the meantime, there are no clean beach/pool towels to be had! I did consider changing to Secrets, but they had no ocean-front rooms available and, from talking with other guests, food and WIFI were issues there as well, and the atmosphere was party-intensive. Even with the kids there, by 3 or 4 PM, there were a lot of drunks on the beach! If you are a single woman traveling alone or with other women, beware. This "demographic" is currently being targeted for time-share/vacation club. I came alone, but was joined a few days later by a friend who was African American. Sadly, the front desk staff was horrible to him. Read moreGenuine Expedia guest review
Breakfast was very good. Lunch was poor due to the hamburger and hot dog. Dinners were just above average. Staff was excellent! Friendly Friendly Friendly!! Rooms were cleaned everyday and water and drinks we restocked. Alcohol drinks were very weak but I'm sure if one ask for a stronger poor they will accommodate. Pay extra for the ocean view!! It's […] well worth the extra money. Read moreGenuine Hotels.com guest review
"Nice hotel close to the beach"
Our room was nice and clean and literally right on the beach. The food was just ok most of the time but we could always find something we liked. The huge buffet spreads were awesome and we really liked the breakfast at PortaFino. The snorkeling right off the beach was awesome as well. Next time we want to stay 10 days! We had a great time : )Genuine Expedia guest review
Were very pleased with our stay; staff was very accommodating and lots of smiles. Met a wide variety of people who all seemed to be enjoying themselves.Genuine Expedia guest review
"Nice hotel right on the beach"
Had a wonderful vacation. All the staff were extremely friendly and helpful. We got to the hotel close to six o'clock and were very hungry, the pizza place was closing but he made us some pizza to get us thru til dinner....thank you!Genuine Expedia guest review
"Sunscape Sabor in February"
Clean resort with friendly staff and good snorkeling off the beach. The food was good but lacked variety. Enjoyed the fresh fruit every day though! Check-in and check-out was quick and w/o any issues. Pools were warm but towels were sometimes hard to find as they were always running out. Rooms were adequate and stocked with plenty of towels and beverages. […] The Wi-Fi was terrible but not a huge deal as we survived the week without it. Overall our experience was good. Some of the other reviews we read did not deter us as others need to realize that this is not a five star hotel and you learn to make the best of any situation. A tropical vacation in the middle of winter is exactly what we needed! Read moreGenuine Expedia guest review
"Was not what we thought we were getting"
We had reserved a garden view room with a king sized bed, but we ended up with a room that did not have a garden view, and two small beds. We ended up buying a timeshare in Playa Del Carmen, and apparently the staff at our hotel found out about it, and they were very very rude and cold to us when we returned. Apparently they were upset that we didn't […] purchase directly from them?? I don't know. Read moreGenuine Expedia guest review
"I don't know what was more disappointing."
Upon arrival to Sunscape Sabor I was very excited. The staff was very nice and excited to greet us. This was a great first impression. Then we learned that our room was not yet ready, although it was 2 hours after check in time. So, we decided to get something to eat at the restaurant. When we learned the lunch options were stale chips covered in cheese […] sauce or a burger that sits out in the heat ALL DAY we were very disappointed. Once we finally reached our room it was no where near the beach, smelt like a sewer and had 2 double beds instead of the King listed on my reservation. When I asked for a different room the hotel staff said that rooms were given out upon availability at the time of your arrival and all the rooms with king size beds were all booked for guests coming in in a couple of days. Is it just me or does that comment completely contradict it's self? There was a severe lack of entertainment and the food was just ok. When I booked my trip the resort advertised a swim up bar and a formal restaurant. These amenities were sold off to the resort next door after my trip was booked and before I arrived. We were not permitted to use the amenities next door, although they brought guests from that resort to Sunscape Sabor AND let them in resort restaurants ahead of resort guests The only thing I liked about the resort (besides the weather) were the bartenders and waiters. They all did a great job, however... they work for tips. Did I mention WIFI did not work? Read moreGenuine Expedia guest review
Service and food not impressive. Half of hotel was purchased by another resort which we had no access to. Didn't stay at hotel the whole trip because of airline cancellations- another story. Wouldn't refund our money period. I won't ever stay there again~Genuine Expedia guest review
"Sunscape Sabor needs some TLC."
My first impression of the hotel was terrible. We had to wait until 4:30 to be checked into our room. The room had two double beds instead of a king, no toilet paper, no shampoo and no tissues. Complained to the front desk staff and eventually got toilet paper and shampoo. Told they didn't have tissues and they couldn't give us a king bed. Upgrade to […] a junior suite the next day which had tissues. Beautiful room which needed some repairs. The safe didn't work on the first day and the air conditioner didn't work on second day. Both complaints were dealt with immediately. The furniture was ripped and the tables were stained. We were told that the new owners were fixing the sister hotel ( Secrets) first and then would fix Sunscape. The food was adequate but plentiful. We didn't go hungry:-) The wait staff and housekeeping staff were friendly and hard working so I continued to wonder why it took so long to get things done ( Mexican time seems to be different than American time). I believe the hotel was understaffed and ill managed. I also believe that these two areas can easily be addressed and can make a considerable difference to the hotel's visitors. The beach was nice and the snorkeling great:-) :-) Would we return to Sunscape??? Not the way it is!!! The price was right and the weather was warm. However, there are so many nice all-inclusives we haven't tried yet. Read moreGenuine Expedia guest review
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