"Very Nice Staff, Could be cleaned up a bit. V"
Amazing people. Very friendly and happy to help. The hotel was nice but needed a little maintenance done. You could tell they were working on it. If you want clean and new, stay next door at the Secrets Aurora.Genuine Expedia guest review
"The place was clean food was no good"
The room was clean an the staff was nice. The food was very bad. When you went to the bar for drinks the staff expected tips. Even though it was all inclusive. They said we had WiFi. That was not true and made it had to get work done. Also lost hot water more the three times in a weeks time.Genuine Expedia guest review
"Enjoyed our stay on the beach."
Good experience overall and would return in the future. The room location was excellent. The beach was right out our door.The hotel staff made every effort to ensure we were taken care of and were enjoying out stay. The one change we would like to see would be more choices in eating places and a greater variety or foods.Genuine Expedia guest review
Thought we would have ocean view but still enjoyed our stayGenuine Expedia guest review
"Nice hotel, right on the beach."
I can't say enough wonderful things about this place!!! Everyone was so nice and helpful. I felt as though the staff was genuinely happy to be there waiting on us. The view was amazing and a great time was had by all of us!Genuine Expedia guest review
The food had declined since our last stay at the resortGenuine Expedia guest review
It's about what I expected from the reviews. The staff are friendly and the food is ok. Not a lot of choices for food. Good luck getting a beach chair. Unless you go out and put a towel out at 6am plan on no chairs. The beach is nice enough.Genuine Expedia guest review
"Christmas to New Year's in Cozumel"
We arrived on Christmas Day. Every day the hotel staff was courteous and we always had plenty to eat. We liked that there were several different dining options. The amount of activities were great for families. We had paid for a room with a ocean/sea view and got exactly what we wanted. The water and weather were fantastic. The car rental was easy and […] efficient. We would definitely return. Especially nice was that the cruise ships cannot be seen from the resort as its located around the other side of the island. Thanks to Sabor and the staff for making our trip so nice. Read moreGenuine Expedia guest review
"Restaurant staff excellent front desk horrible"
The staff in all of the restaurants and bars was great! They even cooked fish up that we caught deep sea fishing. I don't think we will be going back though, front desk staff was not so good. We didn't have a phone that worked and it took us telling them for six days until they did something about it. You never knew what activities were going on and […] if you asked the front desk they knew nothing. Read moreGenuine Expedia guest review
"Not as nice as it looked online"
The staff was not very informative about our options. The Sunscape is part of Secrets and you can request an upgrade which we would have done had we known. One of the reasons we chose this hotel was because it also had a pool bar. We didn't realize it was not open until we walked over to it. It's under construction. We're not told that during check […] in. The food was ok and the restaurant staff were very nice. The beach was pretty but rough. Many guests we spoke to were very unhappy with the hotel. They said the hotel has really gone down hill. Their website says WIFI but it's only in the lobby and it's a terrible connection Read moreGenuine Expedia guest review
"Great room, terrible food"
We visit Cozumel several times a year, but this was our vist stay at Sabor. We upgraded to a suite and found the room to be spacious & clean. The resort had a buffet for breakfast & lunch & three restaurants for dinner. The food was consistently cold & greasy. It was almost inedible. The wine was watery & bitter, but the resort had alternative selections […] for an additional charge. Overall, the food was terrible and lacked variety. The resort is beautiful& the view amazing, but the food lacked the same quality. Read moreGenuine Expedia guest review
"Nice hotel, right on the beach"
We have been going to the Caribbean every December for the last 7-8 years. This was probably the best experience to date. We were there for two weeks and I was not ready to leave. The hotel was nice, the beach was good, the food was pretty good (usually after about 10-12 days I am tired of the food at all inclusives, but not this time) All of the staff […] was very pleasant and worked hard to make our stay pleasurable. I dove four times and they were all much better than any of my diving at Cancun or the Domincan Republic. We are NOT party, nightclub people and we liked the fact that this place was a quieter, more laidback place than some we have been to. We will most likely go back to the Sunscape San Sabor next year Read moreGenuine Expedia guest review
"Would be 5 stars with a little tweaking"
Staff was excellent. Movies in the lobby every night were great, but organize the couches so that all can see the movie - Popcorn would be awesome! Pizza place is hidden - most guests never find it , but it was awesome. Services kept running out of things- pizza place ran out of mozzarella, grill ran out of cheese for hamburgers. Ice cream was on the […] menu for restaurants, but we were told only Secrets guests were allowed to have any!!! Food was good in restaurants, but same menu every night all week. Angel at the front desk & Chewy in water sports were outstanding!!! Breakfast is very good & alcoholic drinks were best I have ever had in 10 trips to Mexican resorts. Bicycles & tennis are included, but also hidden so ask to use them. We paid $1771 per couple for airfare from Cleveland & hotel room for 7 nights - hard to beat this deal. Many quests at Secrets came over to use our facilities as they said they were better than theirs at $1,000 more at Secrets (bars, drinks, restaurants, etc) Read moreGenuine Expedia guest review
"2.5 star hotel"
Food was always cold and there wasn't a good selection. Taste was extremely bland, there wasn't much flavor to anything. The buildings are decaying. Our balcony had puddles of water on it every day. We had a hot tub but no heater to keep it warm. The woodwork in our room was very distressed (not in the good vintage way) it was very worn out. The pool, […] lobby and resturants were nicely renovated. There was NO room service. The fridge in our room only had a couple of beverages in it. The bars made great drinks. The beach had a ton of rocks on it and it kind of hurt to walk on. The snorkeling was great! Not as luxurious as we were expecting. Read moreGenuine Expedia guest review
"Staff is excellent"
The hotel itself needs lots of work. More or less updating. But the staff was incredible. Even though the hotel wasn't as nice as expected the staff makes you want to go back.Genuine Expedia guest review
"Great place, friendly service."
Had a wonderful time, property is older, but my suite was great, clean and roomy. Staff was wonderful. Good variety of dinning experiences. Late night activities good. Snorkeling OK at hotel, but great nearby.Genuine Expedia guest review
This was my fourth stay . brought two new couples down with me this time and it was very enjoyable and relaxing . and we are all looking forward to booking another trip there next year. My only regret was I could not stay there longer.Genuine Expedia guest review
"Great resort at a great price"
This was our 4th stay at this resort. We dive everyday and this hotel is perfectly located near the best dive spots. We get ocean front rooms and just love relaxing on our deck and having the ocean so close!Genuine Expedia guest review
Even though it rained 4 days, 2 of which it poured, I had a relaxing time. The weather was warm and the people were very polite and helpful I have a bad knee and needed total help getting up out of the lounger chairs. A very nice place to sit and visit with other people. The spa was outstanding. Best massage I,ve ever had and it was very quiet and relaxing! […] The drinks flowed and the beach bar was fun, especially the swings around the bar. My only problems were the very low toilets without grab bars and no handicap rooms. Difficult to lift leg over tub! The resort was not crowed yet as it was the rainy season, but if resort full, it might be hard to get into the night dinner. The 2 were small. Also in the lobby, there was no place to sit and write postcards/letters, however nice table in my room. But who wants to sit in your room? We were a party of 10 and one group was far away from the rest of us. Read moreGenuine Expedia guest review
"Very uninterested staff. You can find much better"
Staff is very uninterested and most not all but most were very rude.Genuine Expedia guest review
"All Inclusive - Nice Beach"
We had a great stay here. There were 10 of us and we had a good time. The rooms were clean, the staff were extremely friendly. It is a middle of the road hotel. We went the same time last year and the new management have made some changes. Some were good (the food was slightly better - more restaurants), and some not so great (no evening entertainment, […] not following their posted timeframes). We did have trouble with restocking of the mini fridge. Read moreGenuine Expedia guest review
"Sunscape Sabor was Beautiful!"
Went here for our 20th anniversary- got married in Cozumel so thought we would celebrate back here...exceeded all my expectations! I booked a Jr. Ocean View Jacuzzi suite and they gave us room 3434- wow what a huge room with a wrap around balcony and right over the beach and water. The snorkeling was great right off the beach-saw rays, octopus, barracuda, […] schools of all kinds of fish. Dive operation Dive House was top knotch- nice big dive boats and knowledgeable dive guides pointed out numerous splendid toadfish hiding places (during the day!) and I got some great u/w pics. Food was good- lots of choices for lunch and dinner. The Italian and Mexican restaurants were only open at night but very nice selection and presentation. The beach bars with the swings were great hangout spots during the day- bartenders were lively and very attentive (we kept them busy). The whole resort was spread out and beautifully landscaped and always very clean but the best part was the people that worked there...they were all so friendly and smiling and everyone greeted you as they past. We were very happy staying there and I still can't believe how great it was for the price and being all-inclusive- will recommend to all my friends/family. Read moreGenuine Expedia guest review
"Loads of fun"
Good BartendersGenuine Expedia guest review
"Nice resort right on beach."
Sunscape Sabor continues to improve. My room was spacious and nice and cool a/c. Maid service was excellent. They made sure I had plenty of bottled water and restocked the refrigerator each day.The swimming pools were very clean. Food selections were very good and prepared well. All the servers were very friendly and helpful.They were appreciative of […] the tips. I enjoyed 15 dives in 5 days. We will definitely be going back for another stay. Read moreGenuine Expedia guest review
"Do not stay there"
Horrible experience, staff ignores your complaints. Food is terrible. Only nice thing is the beach. Alcohol is all cheap liquor.Genuine Expedia guest review
"Poor condition of the hotel"
I didn't like the hotel and his condition but I did like the customer service of their employeesGenuine Expedia guest review
I liked a lot the facilities, the food is not the best but is OK and sometimes very enjoyable. The staff is very kind and helpful. The beach is quiet and beautiful. The jacuzzi on the balcony didn't work all the time :(Genuine Expedia guest review
Not enough restaurant open in the evening and limited menus everything else greatGenuine Expedia guest review
"Had a great time"
We were 2 couples in our honeymoon on september 2013.it was just great there!!very nice rooms,best beach in cazumel,very good service.the food is not the best-but the price worth it.just keep attention-dont do your laundry there!!!we payed 142$!!!Genuine Hotels.com guest review
"Great place to stay."
Suites are amazing. They were large, clean and comfortable. Staff was wonderful. Food was just ok, nothing exceptional but nothing to complain about either. Beach was great, room was right off the beach. Pools were clean. Our entire group had a wonderful time.Genuine Expedia guest review
"Will never go to Sunscape Sabor again."
This hotel/resort was not as advertised. I understand that I was there during the off season, however, most of the facilities were closed all the time. The website advertised three restaurants (one with a buffet) and a snack bar available. Only two restaurants were open while I was there and that was on alternate nights. It also advertised three bars […] with one being a swim up bar. Only one bar was open at a time and the swim up bar was never open the entire time there. Outrageously pushy time-share sales from the staff the entire time I was there. The staff promised discounts on excursions if you attended the presentation, but the prices they offered were greatly over inflated. I was able to rent a jeep for 24 hours for well below half what they stated was available after their discount. Their staff will lie at all cost to make a sale. I will not be returning to Sunscape Sabor again. Read moreGenuine Expedia guest review
The stay was good, and I thoroughly enjoyed the staff! So friendly and welcoming. And the hotel had beautiful views, while in the pool you could look at the scenic blue waters of the sea and the sunsetting. Great staff, especially one server named German in the hotels' café. I definitely wanted to give him accolades for his quality job in making sure […] that he customer was satisfied. He was wonderful. But, overall the hotel was nice and the food in certain cafes was nice too. I recommend the café that offers all three meals throughout the day. I don't remember the name of it, but it is right by the main pool. Of course you do not go to Mexico for pizza, so I do not recommend eating at their pizza spot inside the hotel. It is a no brainer that the pizza place would not be that spot on if you know what I mean. Eat more cultural food if anything, you are not in Italy. But unlimited food and beverages was fantastic. The bars were nice and yes!, unlimited delicious alcoholic beverages, They even have one really nice pool bar. I enjoyed myself, you will too! But if you are going to Cozumel..explore!!! do not stay at the hotel all day. Yes, I was guilty of that. Read moreGenuine Expedia guest review
"Nice hotel, I hope the food is better in season."
I have stayed at this hotel twice before. The food was MUCH better the first two times. There was only one bar (if that) and one restaurant open at a time. August is slow in Cozumel and apparently very slow at this hotel. The rate I paid didn't reflect the reduced offerings.Genuine Expedia guest review
"Not what I expected"
The hotel property was clean though in need of an overall upgrade. The rooms are not up to a 3 1/2 star standard. Amenities are lacking. No room service and the food options were very limited. The restaurant quality of food was not good. Service quality was not up to standard and can improve. The location amazingly peaceful and indeed an escape though […] amenities were lacking tremendously and can be upgraded to include more variety and increased availability. Disappointed. Read moreGenuine Hotels.com guest review
"Could not have asked for more!"
We has a fantastic time at this resort! We got the exact room we booked and it was better then we could have asked for- it was the Ocean Front on the ground floor. The beach was directly outside our patio door! The beach was gorgeous, sand was a little rough due to shells and rocks but we bought water shoes and that "issue" was resolved. The hotel […] can't tell the ocean to not bring in the rocks and shells so for some people to blame the resort for that is pretty ridiculous. The snorkeling was also great! The food was better this time then the last time were there in 2010 when it was a Wyndham, so that was a pleasant surprise. It was a very slow week, so the buffet area ended up closing down and only the restaurants were open. No big deal. We just figured out which one and went there. We tipped a dollar a drink and a few dollars for the buffet service. We left $10 when they took our order for each course. The service was phenomenal. They were friendly and we never needed a thing. My guess is you weren't tipping if you are complaining about the staff. We never missed a tip, and never had a bad experience. Cozumel is beautiful, and I recommend renting a scooter and leaving the resort, going to the right. All the way down to Punta Sur there is a Jamaican bar. It's perfection! Ask for the peanut butter tequila! Before the Jamaican bar is Playa Palancar. Great food and drinks and the beach is to die for. All in all, I got what I paid for and more. Loved every minute! Read moreGenuine Expedia guest review
"dont know about sunsxcape,was bumped to secrets"
sunscape did not have two rooms together,so we were sent to secrets next door ,upgraded to suites together,very nice.Genuine Expedia guest review
"Hotel OK, beach not so nice!"
Hotel room was clean and the grounds were very well kept. Food was good but became very repetative after six days of the same thing! The staff is very nice and accomodating. Just beware of the time share push the minute you walk off the plane, it starts with the rental cars and continues to the hotel where they offer discounts on excursions if you will […] just "listen" to a 90 min presentation...very annoying!! My only real complaint about this hotel is that beach was rocky and the water was not pretty. There was a lot of seaweed and we had to swim about 120 feet out before the water was crystal clear and blue. There were not any hurricanes or turbulance, so the water is like that all the time. I was extremely disappointed because I had picked this hotel specifically because of prior reviews that said beautiful beach and water!! The resort was not overly crowded and it was never hard to get a beach or pool chair for all 6 of us that traveled together. The kids club was wonderful for our 7 yr old, he loved it! Never had to wait to sit for dinner, even at the speciality restaurants. I just wish they could fix the beach!! Read moreGenuine Expedia guest review
The resort reflects the price. It is a budget resort in a great location. The furniture in our room was tired and worn out. The walls could use a fresh coat of paint. The tiling was of poor craftmenship. On the positive side, the bedding was comfortable, good thread count, crisp & clean. The location of our room was fantastic, a mere 30 yards from the […] ocean. Food was ok. The buffet was repetitive , it was "pork month", everything had pork in it. I dont like pork. The pizza was good, the mexican restaurant was good. Italian restaurant no so good. The mixed drinks were very sweet, not fresh, store bought mixers that were more like syrups. Great snorkeling right off the beach. Long beach to take walks. Bring water shoes the beach is rocky. Read moreGenuine Expedia guest review
"RELAXING AND PLEASANT"
the surroundings was beautiful and quiet, very relaxing an pleasant. The whole family was wanting to move to the island and stay at sunscape. This was our second time to stay and was not dissapointed in the choice.Genuine Expedia guest review
"Hotel was great. Except for bathrooms"
Hotel amenities were good. The food was not all that great. The buffet style type seemed to be the same everyday. Not a very big selection.Genuine Expedia guest review
"Family oriented all inclusive resort on the beach"
My boyfriend and I vacationed here with 2 other couples at the end of July. It's my understanding that the resort was recently acquired by Sunscape and is slowly being updated. We all stayed in the same villa, but our friend's room was one of the renovated rooms (new remodeled bathroom) where ours had not yet received its transformation (old scratched […] up bathtub). However, our room was very clean and housekeeping did a great job spiffing it up on a daily basis. The staff was extremely friendly and was highly attentive. We loved Franklin, the pool bartender. He hooked us up and would already have another drink coming before we finished our current ones. I wish we had brought more $1 singles with us to tip the staff that really went out of their way to please us. The food was pretty good for an all inclusive. There were two fancier restaurants that did not require reservations – El Patio (Mexican) and Portofino (Italian). There was a constant rotation of only one being open for dinner so check the schedule before heading to the restaurants. The majority of the time we ate at Market Cafe's buffet. It had a large selection and was quick and easy. Occasionally we'd grab a snack from Seaside Grill which is full of greasy junk food (french fries, nachos, hot dogs, burgers). The nacho cheese was a processed yellow liquid, but sometimes it seemed like a good idea after hours on the beach. Overall, we had a blast. Would've liked the activity board to remain more up-to-date. Read moreGenuine Expedia guest review
"great family hotel"
Excellent location with great wight sanded beach ocean and extraordinary snorkeling. Hotel is quite old. Selection of food is limited. Kids club is very good with interesting programs for every age group.Genuine Hotels.com guest review
"Our second visit in 16 months"
This was our second visit to the Sabor in 16 months. We really liked the hotel and staff on the first visit and chose to stay there again. The hotel has changed ownership and is now "family friendly". We liked it better as adult only! We arrived on July 20 and departed on the 28th. We were told that it was their "slow season" but were not given the […] room type we reserved. When we asked for a change, we were told the hotel was full and then later told that it would cost us significantly more to upgrade, we only wanted the room type we originally booked. Many "locals" and other "mainland" families were booked at the hotel during this time period and their were given exceptional treatment and special accommodations made for them. The food was average in quality and taste. The Portofina meals were better than the others but only open certain days. Dive Palancar is no longer at the Sabor. They were displaced the week prior to our arrival. The Dive House company that replaced them is overpriced and underwhelming. Although they claim to not be in the timeshare business, they will ask you to tour and buy the "vacation packages" that they offer next door. Also, the hotel will be undergoing "major renovations" over the next few months/years, per several staff members so be prepared for construction noise and mess. It saddens me terribly that the condition and atmosphere has changed so much, in such a short time. We will be staying elsewhere when we return to Cozumel. Read moreGenuine Expedia guest review
"Great beach area & good for families!"
Overall good experience. We came with kids (12 & 8). Room was small but we don't spend that much time there. Bathroom was very small and toilet leaked but they did fix on 2nd day. We had to request more towels daily and never got wash clothes until 3rd day. AC was cold so that was a plus! Plenty to do as well. Breakfast was good and other food was decent […] but got old by the end. Great bar and bartenders. I think it was great for kids and affordable. Definitely middle of the road as far as ratings. Don't expect a 5 star but overall great time! Read moreGenuine Expedia guest review
"nice hotel close to beach"
outside the city, good for relaxing, quiete, good for divingGenuine Expedia guest review
"Excellent staff and Views"
We had a wonderful time. Staff was very friendly and helpful. We took advantage of snorkeling, kayaking, sailing, bike tour to some Mayan ruins, Spanish classes, swimming pool, water aerobics, and, oh yeah, all the alcohol and food you care to eat and drink. The other guests were very friendly also. We would go out in the morning and sit in chairs […] on the beach and talk to each other while watching the spectacular views. Pelicans were flying over and would dive into the water. We would watch the boats drive float by and there were people on jet skis and parasailing. You are on Mexican time. If you are in a hurry, this isn't the place for you. Kick back, relax, and enjoy the views, food, spirits, staff, and all of the included activities. Read moreGenuine Expedia guest review
Very close to the best dive spots with lots of amazing wildlife. The staff was very friendly and accommodating. It exceeded our expectations.Genuine Expedia guest review
The market cafe was terrible. The staff allows birds to fly around while people are eating. If you so happened to get up while eating it was very likely a bird would fly on your table to pick at your food!!! There was bird crap all over the chairs Nd tables because of this. The safe in the room didn't work, we had to call to get it fixed. The air conditioner […] quit working and we had to call to get it fixed. Overall it was a disappointment. We won't stay there again. Read moreGenuine Expedia guest review
Got this hotel all inclusive because of value. We were not disappointed. it was okay. Not luxurious, but perfect if you have kids. The snorkeling was excellent right off the beach. saw lots of fish. The food was so so. We had a good time.Genuine Hotels.com guest review
"Wonderful resort with great amenities."
Sunscape Sabor Cozumel was a wonderful experience for my husband and my 5 year anniversary. It is a wonderful location not too close to the city, and is actually much larger and more established than I expected. Everything is very clean, our room was comfortable, great water activities, fun evening activities, and there was a great selection for food. […] Two restaurants were very nice with the same menu each night: Portofino and El Patio. The Seaside Grill was open almost all day with the usual nachos, quesadillas, burgers, etc. Da Marios was a good change of pace with traditional Italian pizza and a casual atmosphere. However, we always preferred the Market Cafe. This is the buffet open for all meals and it changes with good variety every day. Oh, and the margaritas at this resort are AMAZING! Read moreGenuine Expedia guest review
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