Close to downtown and close to several civil war sites. Very nice hotel.Genuine Hotels.com guest review
"An okay hotel."
Nice location. Needs more than one elevator. The hotel lobby, elevator, and hallways were much too warm. My room was hot when I arrived and took all afternoon to cool off. The mattress was hard and lumpy. The pillows were nice and plump, but they were way too short for an adult. The staff was cordial and professional, but not the least bit friendly. […] If I went to the area again I would try a different hotel. Read moreGenuine Expedia guest review
"great walkability for food and mall"
great value for the cool springs area. i like this product. nice place...Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Franklin/Cool Springs Thank you for your feedback and for taking time to write about your experience. We are delighted to read you liked our location and had a pleasant experience. We look forward to seeing you again.
"Nice clean room with good variety for breakfast"
Room was nice but the pillows were less that desired. They were small and flat.Genuine Expedia guest review
close to everything and hotel front desk was perfectGenuine Expedia guest review
"Labor Day Weekend"
Great Location, Hotel was quiet. Quality breakfast.Genuine Expedia guest review
Convenient place to start any foray to Nashville's attractions. Friendly staff remembered us from our previous stay. Definitely recommend this hotel.Genuine Hotels.com guest review
"Glad we found this hotel!"
Loved staying her - nice and clean with a great breakfast included! .Genuine Expedia guest review
"Great night after a LONG day"
Our room was extremely comfortable for us because we spent several back-breaking hours packing for a move most of the day. Our room was clean and well laid out. I liked that the bed area was tucked back away from the bathroom, so we didn't disturb each other with middle of the night . bathroom breaks. My only complaint is that the shower head sprayed […] from the threaded area, but we really didn't care at that point. Also, we went down for breakfast around 8:00 and there was not enough seating for everyone. They only had about 10 tables and they were all occupied. We believe we had a good deal and earned some points on our hotel rewards. Read moreGenuine Expedia guest review
Nice places with a friendly and helpful staff.Genuine Hotels.com guest review
Everything was fine except the heavy quilts you use as bedspreads. We burned up with them on and we froze with them off, On the second night I asked the maid to replace it with a blanket. It was perfect and we all slept much better. The staff was very friendly and responsive even though they didn't speak English.Genuine Hotels.com guest review
The hotel was a good quality stay. The gentlemen who worked the desk were not only hospitable, but knowledgeable and went beyond what was necessary.We did not want for anything or go without. There were so many places to eat, nearby, as well as some mall shops, and historical sites to take in. We were just minutes away from downtown historic Franklin, […] and also close by Nashville. Read moreGenuine Hotels.com guest review
We enjoyed our stay very much!!! We will definitely stay there again!!!Genuine Hotels.com guest review
I would recommend this hotel to everyone. we plan to visit the area again in the autumn and will be staying here again. The hotel is very clean, the employees from front desk when checking in to housekeeping and on we're friendly and accommodating. Truly, one of the best places to stay!!Genuine Hotels.com guest review
Enjoyed the area, near the mall and lots of restaurants too.Genuine Hotels.com guest review
"On the way to Florida"
The room was simple but nice and clean and the bed was comfortable. The complimentary breakfast was outstanding. It was great for a restful night on the way to Florida from Cincinnati.Genuine Expedia guest review
"Good location but ..."
The room we were given was very run down so they moved us by our request to a room on the 4th floor which wasn't much better. The hotel really needs to be renovated. It's very worn and nothing seems clean. We were disappointed since we had stayed there before. Time takes it toll.Genuine Expedia guest review
We were originally given a room where was a crying baby in the next room. We asked for a change of room and were immediately accommodated, no hassle.Genuine Hotels.com guest review
"Fairly close to historical sights in Franklin area"
Very comfortable and clean accommodations. Staff friendly and helpful.Genuine Hotels.com guest review
"Everything was perfect"
Everything was great, no issues. Friendly service, clean room, plenty of towels, I couldn't have asked for a better stay. I'm a hotel snob and won't stay just anywhere, I recommend this for anyone that is looking for a great room, for a great price.Genuine Hotels.com guest review
"What a nice place to stay!"
We really liked this place! Cute and cozy lobby with inviting homestyle staircase and books for children. Location was super convenient yet felt out of the way tucked back away from the streets. No noise problems at all; room faced away from the Harley dealership; but never heard noise there any time even walking past it. We will look for more Country […] Inns in the future based on our experience here. Read moreGenuine Expedia guest review
"Reasonable for the price"
Pleasant reception person. Rooms need some updating and decoration. Bedding clean. Noisy airconditioning unit. Breakfast is reasonable considering it is included in the price. Wireless reception is not good.Genuine Expedia guest review
"near galleria and good restaurants,very convient l"
very niceGenuine Hotels.com guest review
"Nice and friendly Hotel in Franklin!"
Very smooth and friendly check in and out! Very clean and super Hotel in Franklin/CoolSprings area and lots of restaurants and shopping near by! I will definitely stay here again!Genuine Expedia guest review
"1st free night experience"
I had requested 3 things; at or above the 2nd floor, away from elevator and away from vending machines. We were placed on the 3rd floor for which I was grateful, yet placed beside the vending area and directly diagonal to the elevator. I wonder about a translation issue in my room requests. Foyer was small, couch had stains. I didn't want to sit on […] it. Pool area was ok, however no air conditioning or air circulation; it was extremely hot in the pool area. The room was clean and beds were comfortable. I wondered if my requests weren't met because the room was free to me except for taxes. I was disappointed about that part. Read moreGenuine Hotels.com guest review
"Comfortable;Close to shopping"
This hotel was recently tastefully upgraded. Our room was clean and aesthetically pleasant. Nearby shopping met personal needs. The full buffet style breakfast facilitated a comfortable start for each day of our stay. Staff were all courteous and accommodating.Genuine Hotels.com guest review
"Great staff, but Bring a pillow!"
Easy check in and out, friendly staff and great location to stay in. Easy enough to downtown sites but not in all the congestion. Right next to great shopping area with lots of places to eat and buy if you need a rest night. But bring a pillow! I've seen this at a couple hotels and I can't say I like it... This hotel only supplies a couple small size […] pillows (couch throw pillow size). So if you don't bring a pillow prepare to be uncomfortable. All else was great, just get real size pillows please! Read moreGenuine Hotels.com guest review
It was great. Friendly hotel staff and clean and quiet.Genuine Hotels.com guest review
"Perfect for our stay"
We stayed at the Country Inn & Suites Cool Springs for an overnight on our way home to Kansas City from Orlando. What we needed was a very clean room, comfortable beds and proximity to family restaurants on a Sunday evening. The Country Inn & Suites delivered on all counts. If we were passing through Nashville again, we'd definitely stay at the Country […] Inn & Suites Cool Springs again. Read moreGenuine Hotels.com guest review
"Great location, next to mall, food, an expressway"
The room was nice an clean, the location was very close to anything I needed and the included breakfast was a plus. I would recommend this hotel to anyone. The price was fabulous and its only about 10 minutes from Nashville.Genuine Hotels.com guest review
"great stay at this hotel"
Highly recommended. If you can afford to spend the extra money to get to this hotel, do it and it will be worth it. We loved the bed and bedding, the amount of space in the room, the breakfast and the area. Would not stay in any other hotel.Genuine Hotels.com guest review
"close to the town of Franklin tn"
The tall man that checked us in was very nice. The rest of the staff was so unfriendly. Normally when you see a housekeeper you speak, not here they just ignored you. I don't really think they spoke English. Didn't set well with me. The woman that took care of the food didn't speak to know one. I even had to ask her to clean a table off and she didn't […] reply nothing. All other hotels had a smoking area out back with a table and chairs for the people that smoke, not this hotel. The pillows on the bed was bad. Evan stacking all five they went flat. Overall experience we will not stay here again. Read moreGenuine Hotels.com guest review
We had only 3 negatives; the bed left much to be desired (hard) and the TV service would go blank about every 20 to 30 minutes for about 2 minutes. The last thing was the breakfast. The selection of items for breakfast was good their preparation was sorely lacking. It tasted like they just took items out of a freezer and warmed them up. However, even […] with these 3 negatives I would still stay there again. The overall experience was good. Read moreGenuine Expedia guest review
"Half-way point stop on our family road trip to FL."
Nice, clean hotel. Was especially thankful for the gluten free Rice Krispes option as I have Celiac Disease and there usually aren't many gf options in a complementary hotel breakfast.Genuine Expedia guest review
the beds were not comfortable and was promised a sofa sleeper which didnt existGenuine Hotels.com guest review
we have been here two times now. We like the location. We love the breakfast. Very comfy room - bathroom. No complaints.Genuine Hotels.com guest review
"There's a problem with maid and breakfast service"
We enjoyed our stay, but I was shocked that our maid did not put away the ironing board and the hair dryer after I used it. Also, the responsible person did not show up to get breakfast items ready and out on Sunday. Honestly, this has never happened to me at a quality hotel or even a subquality motel. Otherwise, desk staff was very nice. Cookies at […] the counter was a plus, yum. Read moreGenuine Hotels.com guest review
"Comfortable, clean and great price"
We would definitely stay here again. The room and hotel was clean, the staff very polite and all for a reasonable price. Nice little breakfast, great indoor pool. One thing, bring your own pillows as the small little bed pillows provided were not comfortable to sleep on. Otherwise, we had a great time and recommend this hotel!Genuine Hotels.com guest review
Excellent staff....called the room to ensure we were satisfied.Genuine Hotels.com guest review
"Convenient off I-65 Franklin - Cool Springs Area"
It was a very comfortable bed & clean nice roomGenuine Hotels.com guest review
"Hotel rooms were clean and well equipped."
We stayed 2 nights everything was good except that on Sunday morning apparently the breakfast cook did not make it to work. I was down stairs within 45 minutes of breakfast starting and there was hardly any food, only cereal, but no milk, a few bananas and apples, no coffee reg or decaf. There was bread to make toast. But overall everything was good. […] We would stay here again. Read moreGenuine Expedia guest review
"Really great hotel."
We checked in at about 7:30 p.m. on a Friday night. Susan was at the front desk, and was most helpful, cheerful, and just enjoyed visiting with me. We were greated warmly, given information abot the facilities, and asked if there was anything we needed. The room was nicely furnished and very clean. Beds were wonderful. The breakfast was excellent with […] a wide choice from cereal to waffles, eggs and meat. Will definitely stay here again, and will highly recommend it to others. My only poblem, and it was a small one, is that the cooling unit was unable to reduce the humidity in the room. Would still give it 5 stars. Read moreGenuine Expedia guest review
"Fine for a night"
The hotel was fine. We were just passing through for one night. It was a little odd because we thought we were getting a room with two queen beds and ended up with two doubles and a twin in a long room. Which was fine but the twin was not as comfortable as the doubles. The hotel had coffee continuously available in the lobby which I always like to see. […] The breakfast was fine - cereal, juices, waffles. Free internet and a TV with a HDMI hookup (bring your own cord) so we could watch movies off my laptop. Read moreGenuine Expedia guest review
very good hotelGenuine Hotels.com guest review
"Staff very accommodating to our needs"
Outstanding staff. Accommodations very comfortable.Genuine Hotels.com guest review
Very nice location, checked in early no problem. Room was nice, very clean. In a safe neighborhood with shopping and places to eat. Nice morning breakfast.Genuine Hotels.com guest review
"nasty all around"
very poor svcGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Franklin/Cool Springs We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We appreciate your comments as they help us to continually improve. To discuss your concern further, please contact the hotel directly.
"Great rooms for a family of 4"
Very happy with the indoor pool area as well as getting a room on the first floor near an exit (which made all the trips back and forth from the car quick and easy for kids' stuff). The 'fridge and microwave came in very handy- and we stopped at the very nearby Walgreens for some snacks. There is plenty of shopping in the area without having to hop […] on the highway again- right near the mall! The breakfast was impressive (awesome wafflemaker!) and had adequate seating. Would stay again definitely. Read moreGenuine Expedia guest review
"Spotless & Friendly"
Loved the Country Inn & Suites! Our room was spotless and the staff was polite and friendly. Breakfast was lovely and plentiful. We would definitely stay here again.Genuine Hotels.com guest review
"Ok for the price...could be cleaner"
Stayed for a night...did find an obvious stain on the comforter, head grease on the headboard, hair in the bathroom (I assume from the cleaning lady), debris left on a clean towel and an odd, slightly sour smell to the sheets. It seems their washing machines aren't doing a good job. Service was very good, as was the breakfast. However, there are other […] highly-rated hotels in the area for a similar price. Read moreGenuine Hotels.com guest review
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