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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"HIGHLY RECOMMENDED!!"Reviewed by a Hotels.com guest on May 2, 2012
Wow! What an amazing time we had staying at the Royal Solaris!! We spent our 19th anniversary at this all inclusive resort for 4 days and never even had the slightest urge to go into town or leave the hotel. Friendly staff checked us in. They were knowledgeable, efficient, and there was no waiting. The Time Share lady who offered us a "quick tour" of the hotel but did not get pushy or upset when we told we just wanted to get to our room and then hit the beach. She asked that we come see her, but we never did and we never got bothered with Time Share talk the rest of the time. The multiple pools looked like lots of fun, but hey...we have a pool at home so we spent every waking minute at the beautiful beaches. The "vendors" walking up and down the beach were not pushy at all and after each one made their 1st pass/effort, they didn't bother us the rest of the day. Benjamin and Kike (pronounced kee-kay), were our beach waiters over the weekend and both of them were absolutely tremendous!! We could not have asked for a better experience. The room was clean, it had a comfortable bed, and plenty of water pressure for our showers. Oh...and pay the little extra to get the beach view room...spectacular views of the sunrise and gorgeous blue waters!!
Something for everyone
Flanked by the Caribbean Sea and the Nichupte Lagoon, the property is just a short stroll from Cancun's main attractions in the famous Hotel Zone. Cancun Palace has everything you need: modern facilities and amenities have been carefully balanced to create an exclusive waterfront ambiance in this vacation enclave.
Accommodations
Located in the heart of Cancun's hotel zone, the 601 rooms feature fabrics in creamy hues and light colored walls and floors. Here a standard amenity means a double Jacuzzi®, flat screen LCD TV with satellite, turndown service, liquor dispenser, wireless internet, room service 24 hours, minibar and bathrobes and slippers.
Entertainment
Relax by day at the pool or around the spectacular beach, you can work out at the resort's fitness center too. With kids happily engaged in the activities at the kids club, some parents may opt for a pampering experience at the spa or an exciting tennis match.
The club is a modern facility that answers to the demands of young guests by featuring activities for all ages. It includes a dining room for meals and snacks, a video room, a theater and an outdoor kiddie pool.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Spa services
The refinement and luxury of this property extends to the spa suites, which include 2 individual suites, 2 couples’ suites and a master suite with double Jacuzzi. If you prefer to have your treatment outdoors, palapa style treatment rooms with air-conditioning are available for individual services. Try any of the Cancun Spa Feast packages or the Sports therapeutic massage after a tennis match and take home another memorable experience.
Treatment facilities
2 Individual Suites - indoor 15 Individual Massage rooms - outdoor with a/c
2 Couples' Suites - indoor
1 Couples' Suite with Jacuzzi - indoor
Advance reservations are suggested
To ensure the treatments and times of your choice, we suggest advance reservations
El Mercado -
Cuisine: International
Continental breakfast: from 6:30 am – 7:00 am
Breakfast buffet: from 7:00 am - 11:30 am
Lunch buffet: from 12:30 pm - 4:30 pm
Dinner buffet: from 6:00 pm - 11:00 pm
Dress code: Casual. Wet clothing or uncovered swimwear not allowed
FRIDA
Cuisine: Mexican (Dinner)
Lunch Int'l buffet: from 11:30 pm - 5:30 pm
Dinner a la carte: from 6:30 pm - 11:00 pm
Outdoor buffet, grilled cuts, chicken and fish
Outdoor brick oven pizza: 11:30am - 4:00pm
Dress code: Casual. Wet clothing or uncovered swimwear not allowed.
MIYAKO
Cuisine: Oriental
Dinner a la carte: from 6:00 pm - 11:00 pm
Reservations for the Teppanyaki tables (Japanese-style grill) can be made at the restaurant El Mercado located in the lobby. Please note that reservations will only be taken for the Teppanyaki tables and are only accepted directly at the resort.
Dress code: Casual. Wet clothing or uncovered swimwear not allowed.
LEONARDO
Breakfast buffet: from 7:00 am - 11:30am
Cuisine: Italian (Dinner)
Dinner a la carte: from 6:00 pm - 11:00 pm
Dress code: Casual elegance. Long pants, collared shirts & shoes required.
THE STEAK
Snacks from 11:00 am- 4:30 pm (high season only)
Dinner a la carte: Fine cuts
From 6:00 pm - 11:00 pm
Bar service: from 10:30am - 11:00pm
LOBBY BAR
From 10:00 am – 1:00 am
Live music from 10:00 pm - 12:45 am
Dress code: casual
POOL BAR CONTOY
From 9:00am – 6:00 pm
Snacks: from 10:30am - 5:30pm
POOL BAR COZUMEL
From 9:00am – 6:00 pm
Snacks: from 10:30am - 5:30pm
BEACH BAR
Beach service from 10:00am - 5:00pm
Snacks: from 11:00am - 5:00pm
AMPHITHEATER
Bar service during evening shows
The Steak - Offers a lunch buffet and à la carte dinner. (Dress code: Casual. Wet clothing or uncovered swimwear not allowed.)
Relax by day at the pool or around the spectacular beach, you can work out at the resort's fitness center too. With kids happily engaged in the activities at the kids club, some parents may opt for a pampering experience at the spa or an exciting tennis match.
1 outdoor pool w/kiddie section2 swim up bars3 outdoor JacuzzisKids pool with play area at the Kids ClubSun loungePool volleyballPool basketballSpa facilities ($)Infinity terraceFitness CenterSauna/steam room2 lit tennis courtsPing pongTables gamesKids Club (ages 4 – 17)Daily activitiesTheme parties or shows nightly
KIDS CLUB
The club is a modern facility that answers to the demands of young guests by featuring activities for all ages. It includes a dining room for meals and snacks, a video room, a theater and an outdoor kiddie pool with flumes and slides. For parents who wish to stay in contact with their children, the club offers a cellular phone service free of charge.
Trampoline
Ping-pong table
Foosball table
Pool table
Xbox, Xbox 360 and Wii video games
Air hockey
Movies
Disco for children ages 13 to 17 (during high season)
Hours: from 7:00am - 9:00pm
Cancún Palace offers a large freeform pool with a central section for children and adult sections (with swim-up pools) at either end, a fitness center, sauna and steam rooms, and a spa (surcharges for spa treatments). Other facilities for children include a wading pool and a complimentary kids/teen club for ages 4–17.
The resort's beachfront extends 200 meters (219 yards) alongside the bright, turquoise Caribbean Sea. Land sports include a tennis court.
AquaWorld, an independently operated marina located 1 km (0.5 mi) away on Nichupté Lagoon offers a variety of water sports, including parasailing, personal watercraft, sailing, windsurfing, fishing, scuba diving, and snorkeling that are not part of the All-Inclusive Plan and must be paid for separately.
The recreational activities listed below are available either on site or near the resort; fees may apply.
In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"Cancun palac"
Unfortunately I had a very bad experience at the hotel. All the doors in the hotel had problem closing. All night long the doors were slumming around the hall. The food horrible.
"Perfect Stay"
The Cancun Palace is one of the best hotels we have stayed at in Cancun and we have been going to Cancun for 20 years. Staff we extremely friendly and helpfull. All the staff speak perfect english. Great place for family and couples. Food was very good in all the restaurents and at the pool bars. Best beach area in Cancun, long white sandy beach with […] perfect blue water. We will be back soon. Read more
"Great hotel, great area, loved everything"
Just beautifull.I would go back.
"cancun palace- greater than expected"
Went end of Nov four a quick 4 day getaway and our family of five was pleasantly surprised with the great service , food (esp japanese restaurant) and the rooms were awesome with a jacuzzi tub in each. We had what they called a family suite which was 2 rooms with connecting door adult king size bed and kids 2 doubles. Room service was good (at no extra […] charge). We used the extra bonus dollars (which we kept feeling that there was a catch but never found it) for upgraded bottles of wine at our dinners- still had credit left over. Wanted to use it for a l;imo ride to the airport but limo was not available at that time. Overall a great experience. Probably best kids club we've been at. Our kids are 7,9,11 years Read more
"Excelente hotel mas distante das atrações"
A estadia foi maravihosa, o atendimento e o hotel são excelentes. O único ponto que deixa a desejar é a localização que é um pouco afastada da área de compras e lazer noturno. A praia tambem é ruim para banho.
"Remodelación"
El hotel es muy bueno, pero desafortunadamente lo estan remodelando y lo mismo el hotel de al lado que se llama Secrets... el ruido durante el día es insoportable dentro de la habitación. Las instalaciones son muy buenas: nos gustó la piscina, la playa y sus restaurantes. La habitación es muy buena también.
This guest did not leave a comment.
"Encantada!"
Já estivemos hospedados em vários Hotéis e Resorts All-inclusive, mas em nenhum ficamos tão satisfeitos quanto ficamos agora, nesses 8 oito dias que passamos no Cancun Palace. Com certeza o recomendaríamos aos nossos amigos. Aliás não só já o estamos recomendando quanto já falamos com alguns para voltarmos juntos lá.
"Cancun Palace"
今回カンクン旅行は２回目で、このホテルは初めての利用でしたが、サービスのひどさにびっくりしました。 １：チェックイン/アウト時の対応。 ２：部屋の清掃 ３：ミニバーの補充 などこれまで泊まったホテルの中で最低でした。
"Buena recomendación"
Excelente el servicio del personal, comida y cocina muy buena. Totalmente recomendable para un all inclusive con niños
"EXCELENTE"
Normalmente no realizo este tipo de comentarios, pero esta cadena de hoteles lo vale. No duden en hospedarse en cualquiera de los hoteles Palace, afortunadamente conocimos el Cancun Palace, Sun Palace, Beach Palace y el Moon Palace. Todos muy recomendables! si buscan calidad y valor por lo que pagan.
"Cancun palace"
Excelente hotel. Extremamente limpo, perto da zona comercial de Cancún, funcionários super educados, boa cozinha, boa praia. Os US$ 1.500 pontos você realmente pode utilizar no SPA, na joalheria, em passeios, fotos, tequilas, etc. O que não nos agradou as bebidas são fracas, eles não sabem preparar muito bem os drinques, tinhamos que dizer como queríamos. […] O Kid's Club é bem estruturado mas se você tiver filhos de doze anos ou mais eles só entram e saem com o responsável. Meu filho tem 15 anos e queria jogar nos Xbox e não pode, pois teríamos de levá-lo e marcar horário para buscar, o que é praticamente absurdo, enfim espero que eles revejam essa regra, a animação também é bem fraca, e o auditório para os espetáculos além de não ter ar-condicionado começam as 20h, considerando que era verão e o sol se punha quase as 20h, ou eu jantava ou assistia aos espetáculos. As camas são pequenas para duas pessoas. Read more
"Hotel Cancun Palace - excelente opção"
Hotel muito bom e que surpreende o nivel de serviços e o atendimento dos empregados. Deixa a desejar em relação aos drinks e recreação para criança s e adolescentes.
"CANCUN PALACE RESORT"
Hotel primoroso, com tudo perfeito! O único porém no meu caso seria a comida. Acredito que como este é um resort classe A, a variedade de comida foi limitada, fora o restaurante japonês que é bem fraco em relação aos restaurantes "normais" daqui do Brasil. Mas, as carnes quando servidas, são ótimas. E o restaurante Leonardo também é ótimo! Café da manhã, […] fraco, estilo americano, mas sem sabor e com muita gordura. E só serviram manteiga sem sal e pouca variedade de pães. Doces sem gosto, em compensação o sorvete é ótimo, mas também com pouca variedade. Read more
This guest did not leave a comment.
"Buenas Vacaciones"
Se pasa muy bién ...hay espectáculos , descanso si se prefiere, o actividades recreativas , se hecha de menos algo con más intensidad en lo autóctono , más variedad en su comida según regiones con énfasis en lo etnico , Mexico es muy variado y se debe aprovechar de difundir de forma de no moverse del hotel para conocerlo Gracias ....un millón de gracias […] , la pase muy bién Read more
"muy buena experiencia"
muy bien en general
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