All hotels in Berkeley, California, United States of America
1 room, 2 adults
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200 Marina Blvd, Berkeley, CA, 94710, United States of America, ‏‎855-239-9478
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4.0 / 5Excellent

Score breakdown (from 1,074 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    4.2
4.0 / 5Excellent
"surprised that there is not a fridge in the rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
there for a Toyota Hornblower trip had a great time in the bar area before and after Hornblower event
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
A Hornblower cruise can be such a fun! Please know that we do feature refrigerators for guests upon request and our associates are always happy to help with whatever you need. It would be our pleasure to welcome you back. Thank you for staying with us at the DoubleTree by Hilton Berkeley Marina.
Other trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
"A refuge from the hustle of East Bay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice and gracious employees that welcome you.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
No matter what is happening in the East Bay, the DoubleTree by Hilton Berkeley Marina offers a peaceful retreat! We are so glad you enjoyed, as you put it, a refuge-like escape with convenience to all that the area has to offer. It would be our pleasure to welcome you back again.
Other trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I always stay in this hotel when in Richmond, CA which is a really dumpy city. Staying at this hotel lets you forget Richmond is 15 minutes away! The views of the Bay and the restaurant are perfect! One suggestion; install microwaves and a mini-fridge in the rooms.
Genuine Hotels.com guest review
2 night business trip Feb 16, 2015
Rolando
US
2.0 / 5Fair
"conference"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Was there for a conference. The breakfast provided on the first morning was the worst I've ever had: wasnt' set up when it was supposed to be, which delayed the schedule for the rest of the day. Hard boiled eggs, toast with no butter or jam, oatmeal. Second day was better. People were getting lost in the maze of halls. Dinner and lunch in dining room--so salty that I craved water the rest of the time.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Thank you for letting us know about your conference stay. Our location is something that our guests always appreciate while here and we are glad to know you did too. With that being said, we regret if our dining choices for your event were not more to your liking. Please know that we will share your concerns with our chefs. It is our hope that we have the chance to welcome you back for a fulfilling encounter.
Other trip Mar 1, 2015
A Traveler
US
4.0 / 5Excellent
"Great upgrading."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
It's been awhile since I stayed at this hotel. It has really taken a torn for the best. Very pleasant environment.
Genuine Hotels.com guest review
1 night business trip Feb 26, 2015
Barbara
US
4.0 / 5Excellent
"Just okay."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was just okay. The room was on the smaller side. They couldn't accommodate our request to get a room with the view of the bay because the rooms were sold out according to them.
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
Freddy
US
4.0 / 5Excellent
"Nice setting, conveniently located to visit Cal"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We only spent one night and wish we could have explored the immediate locale a little more. Our room was VERY quiet even though you are forewarned and furnished a pair of earplugs (not needed the night we were there)! The king bed was very comfortable and the room above expectations considering the low rate we received through Expedia. The management and check-in personnel were extremely friendly and helpful - especially when it came to retrieving my iPad which I discovered I had left behind after check-out!
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Thank you for your review of the DoubleTree by Hilton Berkeley Marina. We are honored to know that you enjoyed your stay so much! Sharing the very best in service is one of our highest goals. We do provide earplugs to ensure even our most sound-sensitive guests can have a restful evening and we are so happy you found such peace here. Your suggestions will be shared with our management team. It would be our pleasure to welcome you back again.
Other trip Feb 23, 2015
JCase
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
This hotel was recommended by a colleague, but overall disappointing. While my room was ok, it was very far from the main lobby and confusing to get to through a series of walkways and turns. When I finally got to my room, the key would not work so I had to go all the way back to the lobby for another one. During this 20 minute trek, I noticed that the hallways were worn and shabby. There was one restaurant onsite, and the service there was terrible. There were only 2 servers for a large dining room full of people. The main waiter was having a meltdown when I entered the dining room--saying to the bartender that he was too busy to deal with "these people". I waited for a good 20 minutes before someone finally came to take my order-and she was from the kitchen staff. The atmosphere that night was all negative--from the staff and the guests who where waiting on service.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We couldn't be more disappointed by your comments and ask that you please accept our most sincere apologies for the issues you experienced during your recent visit to our hotel. What you described does not reflect our high standard of service and we appreciate that you have brought this to our attention. Providing excellent care for all of our guests, including while dining, is of utmost importance to us. We regret if your experience was anything less and will be sure to share your comments with our associates. It is our hope that we can have another opportunity to welcome you back. Thank you for your comments.
Other trip Feb 23, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Michael Williams, the manager at the time, was outstanding & provided sensible approach in resolving an issue at the time of check-in. I will definitely stay at this hotel again. That said, I have, on a few occasions, attempted to find a room at this hotel whenever I am in the area but they are always fully booked. It just goes to show that people like this place & the staff.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We all believe that providing a memorable and positive service experience can be so important and it is our pleasure to know that our associates were able to ensure that any issues you may have encountered were resolved quickly and efficiently. Your comments will be shared with everyone here, and particularly those mentioned by name. We look forward to seeing you again at the DoubleTree by Hilton Berkeley Marina.
Other trip Feb 22, 2015
A Traveler
US
5.0 / 5Outstanding
"I stay here often"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a gorgeous room facing the Marina. Clean and very comfortable. The staff is courteous and helpful. Restaurant in the hotel is fair, burger was great at the Grill Bar. Breakfast, just so so. Easy walk to other restaurants on the San Francisco (view) side of the island. Ample parking, internet and a couple of indoor swimming pools. I stay here often.
Genuine Hotels.com guest review
4 night business trip Feb 13, 2015
Kelsey
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is great. However, the road condition before the hotel is unbearable, need major repair. I was so worry to get a flat or damage the tire.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Thank you for letting us know about your positive encounter at our hotel. We are so glad you found our associates’ service to be friendly as they love sharing their hospitality with all of our valued guests. We apologize if you encountered any issues with the public access road leading to the hotel, however, and hope that it was not cause for too much inconvenience. It would be our great pleasure to welcome you back again.
Other trip Feb 21, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
In Berkeley this maybe the only nice hotel that doesn't charge you for parking daily.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Finding value in our offerings is just what we like to hear at the DoubleTree by Hilton Berkeley Marina. Taking advantage of complimentary parking in Berkeley is always a plus. Thank you for allowing us to welcome you for your visit. We would love to have you stay again.
Other trip Feb 21, 2015
Mother of Two
US
3.0 / 5Good
"Accomodations were "OK""
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
My family and I stayed 4 nights at the Double Tree by Hilton at the Berkeley Marina. This was our second time staying there. Our first trip was great, but our second time staying at this location was a huge disappointment. The Housekeeping Staff completely forgot to clean our room one day even after we called the front desk in the late afternoon to remind them that it was not done. Our room had no refridgerator in it just an empty cabinet where one should be. My husband and I look forward to relaxing in the adult only pool and jacuzzi and on two separate nights there were young kids at the adult pool splashing and making lots of noise.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We value your candid feedback. Please know that your impressions are very important to us and we will be certain to share them with both our housekeeping associates as well as our management team. Refrigerators are available to all of our guests upon request. While we do feature both an adult pool as well as a family pool, we regret if you encountered any issues or if there was confusion for any guests as to which pool to use. We hope you will visit us again so that we can provide you with the type of stay you desire.
Other trip Feb 20, 2015
Jennifer
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great and convenient location when visiting Berkeley or San Francisco, but hotel is in need of some update.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Thank you for sharing impressions of our Berkeley hotel. We are so glad you enjoyed the convenience of our location for your time in the area. We would love to welcome you back again to the DoubleTree by Hilton Berkeley Marina.
Other trip Feb 19, 2015
WA traveller
US
5.0 / 5Outstanding
"Visiting our college kid"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff friendly and accommodating as 2 of our party had mobility issues
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Located just minutes from the UC Berkeley campus, it is always our pleasure to welcome parents, friends and alumni to the DoubleTree by Hilton Berkeley Marina. Thank you for letting us know what aspects of your time here were so appreciated. We hope you will consider another stay in the future.
Other trip Feb 18, 2015
Norcagal
US
5.0 / 5Outstanding
"Beautiful view of SF"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great property, right at the Berkeley Marina, with a spectacular view of SF across the bay. The rooms are large and of high quality. If I had one complaint it was that there was no refrigerator in the room, which has become an expectation at a property with these nightly rates.
Genuine Hotels.com guest review
3 night business trip Feb 13, 2015
Charles
US
4.0 / 5Excellent
"Clean, quite, and relaxing"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The restaurant service and meals were terrible. Also on the second day, early in the morning there was construction in the room next to mine. If these two negatives are taken out the stay was excellent.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Clean, quiet and relaxing are lovely compliments to share, thank you. We are happy to know that some aspects of your recent stay with us were so positive. It is regrettable, however, if your dining encounters were not more to your taste or if you were troubled by sounds outside your guest room. Please know your full impression is very important to us and will be shared with our team. We hope you will consider another stay so that we can ensure your entire experience is positive. Thank you.
Other trip Feb 17, 2015
A Traveler
US
4.0 / 5Excellent
"Doubletree - Berkeley, CA"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great place to stay close to the Marina for a nice walk.
Genuine Hotels.com guest review
1 night business trip Feb 11, 2015
Renata
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Easy check in and out. Friendly staff. Very helpful. Clean room. Love the chocolate chip cookies! Overall a great experience. I will definitely book this hotel again.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We always want our guests of the DoubleTree by Hilton Berkeley Marina to enjoy a great experience with us. Thank you for sharing your appreciation for our friendly associates, clean accommodations and, of course, our signature chocolate chip cookies! It would be our pleasure to welcome you back again.
Other trip Feb 16, 2015
A Traveler
US
4.0 / 5Excellent
"Chill Marina Vibe"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful location on the marina!! However, if you book the hotel through a dicount online site you well be in building 5 furthest from the marina. Not a bad location in the hotel but you get what you pay for if you catch my drift.. my son had a problem getting the wifi set up on his android, but my iPhone picked it up right away. He did get it to work but had to mess with the proxy settings. Safe travels!
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We are so glad you were able to stay with us to enjoy our marina location. Please know that regardless of how our guests reserve their stay, each and every person who walks through our doors is important to us. We would love to welcome you back again for another stay. Thank you.
Other trip Feb 16, 2015
travel wise
US
3.0 / 5Good
"Good find"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Excellent location, reasonable price, quiet, with adequate accommodations. Prefer the top floor.
Genuine Hotels.com guest review
1 night business trip Feb 8, 2015
A Traveler
US
4.0 / 5Excellent
"Hard to Find but Very Nice Hotel Once You're There"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was very hard to find as the location was dimly lit and the actual hotel sign did not have lights to illuminate at night. However, the staff was friendly and the room was very nice. The breakfast was awesome and I would definitely stay here again.
Genuine Hotels.com guest review
1 night business trip Feb 5, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I was very pleased with my stay at Doubletree by Hilton. Beautiful quiet surroundings. Very friendly and helpful staff. Food was great too, specially the seafood and the wine. Only minus I would say was the fact that everything closes early and there's no room service after 11PM.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Knowing your stay was made more memorable by our setting as well as our service makes us all very happy. We love to share in our guests’ experiences at the DoubleTree by Hilton Berkeley Marina. Our location on the marina provides a beautiful backdrop for a peaceful stay. As you mentioned, our room service does end at a set time and we regret if you were inconvenienced in any way. We hope you will come back again soon as it would be our pleasure to welcome you.
Other trip Feb 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Thumps up!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
All the stuff was so welcoming. Every single stuff greeted us. The room was clean and comfy. Loved the breakfast buffet. Will definitely go back there again:)
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We give your review a big thumbs up! Thank you for letting us know that our service was so well received during your stay with us at the DoubleTree by Hilton Berkeley Marina. We love to make our guests feel welcomed every chance we get! From your comfortable guest room to your breakfast dining experience, it sounds like the perfect stay. We look forward to your next visit.
Other trip Feb 9, 2015
maria
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel was ok, the beds were really uncomfortable and the pillows were useless, there was no comfort to them at all. I probably wouldn't stay here again.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Our guests’ comfort is of utmost importance to us. Please accept our apology if our bedding was not more to your liking. We wished we could have been able to help while you were here, when it would matter the most. We hope you will reconsider a stay in the future. Thank you for sharing your comments.
Other trip Feb 9, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Other than the elevators being noisy this is a great hotel
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We are glad to know you appreciated your overall stay with us but must apologize if any sounds outside of your guest room disrupted your peace in any way. Our associates are always here if you need assistance. We would love to welcome you back again to the DoubleTree by Hilton Berkeley Marina. Thank you!
Other trip Feb 9, 2015
dave
US
2.0 / 5Fair
"Would not Recommend"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    1.0
When you enter the lobby it was a little slow checking in with one clerk. Once you reached the front of the line however and are greater with the warm smile and cookie it makes it worthwhile. I was in building 4. When I got to the room it was clean. I did notice a few cob webs in the ceiling and the stopper to the tub was broken. Since I was here only one night I overlooked a few things. What I could not overlook and people need to be warned is that there were about a dozen huge raccoons playing in the parking lot. I was terrified and because of this I will never stay here again.
Genuine Hotels.com guest review
1 night business trip Feb 5, 2015
Faye
US
5.0 / 5Outstanding
"Couldn't have made a better choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staying near the water was an exciting aspect of choosing the Double Tree in Berkeley. Little did I know that it is also tucked amid a national park preserve with gorgeous walking trails and a view of the Golden Gate Bridge. I was in Berkeley for a doctoral training seminar and the Double Tree was the perfect place to unwind and refresh after a long day. I will definitely stay here again when next in town.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We are so glad you chose to stay with us! The DoubleTree by Hilton Berkeley Marina is surrounded by some of the most picturesque public areas and it is wonderful to know you enjoyed a refreshing stay with us after a full day of training seminars. It will be our pleasure to welcome you back again.
Other trip Feb 3, 2015
Lisa C.
US
4.0 / 5Excellent
"Had a great stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I love the Berkeley Marina location. At check-in, I requested a room with a view to the water and was accommodated in a friendly manner. The hotel shuttle to Downtown Berkeley is convenient, especially as I didn't have a car. I would definitely come back.
Genuine Hotels.com guest review
2 night trip with friends Jan 30, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel in a quiet place neer San Francisco"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good located to visit San Francisco with car.Nice place and with correct confort for the price
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We are so glad to know you appreciated a peaceful stay with us. Our location makes it easy to get to any destination in the East Bay. Although some guests choose to drive it, others make use of our complimentary shuttle and easy access to BART. Thank you for letting us know about your time at the DoubleTree by Hilton Berkeley Marina. We hope you will get the chance to visit us again.
Other trip Feb 2, 2015
Martín
US
4.0 / 5Excellent
"Terrible restaurant experiences. Hotel itself OK."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I have two complaints about their restaurant. But the hotel aspect of our stay was excellent. My first restaurant complaint is: They allow customers to talk loudly and do business meetings and yell at clients over the phone during breakfast in the restaurant. One woman, I heard from he staff (I was in shock at her lack of respect for other people trying to have a relaxed weekend breakfast), I heard from the staff, was camped out at a window table with her computer out, from 6:30-10:30 am. She had finished eating, but just stayed there on the phone doing business meetings. The staff said they were not allowed to request her to go to the business center NOR allowed to ask her to keep her voice down to conversational level. She was having a business meeting, and full aggression on a conference call, nearly yelling for all of my 45 min breakfast. The staff were very upset because she was monopolizing their highest tip window table all morning. And all tips were down because of her. Hilton corporate needs to find a way to legally post some sort of sign/ constraint. Terrible. Secondly, Lunch and dinner are no longer serviced in the restaurant, but rather are served in the bar, which has become a high volume, multiple TVs sports bar. Again, a terrible experience. But the rooms and hotel staff were good.
Genuine Hotels.com guest review
1 night business trip Jan 25, 2015
A Traveler
US
5.0 / 5Outstanding
"My new favorite hotel in the East Bay Area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The location of the hotel (over looking the bay), the complementary cookies, water and apples all made us feel very special. We did not check in until 3:00am, and because of this we were offered a lat check out. We wil stay here the next time we need accomodations in the East bay area.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Regina
US
1.0 / 5Poor
"Worse customer service ever"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
I booked my room 2 weeks in advance for a couples trip for my cousin's birthday over the weekend. The day was not going the best then come to find out it would get worse. We all booked king beds. We checked in at 8pm and when we arrived the clerk advised me due to over booking and another guest staying longer, my room was unavailable. My cousins received their beds,wondering how when I booked before them. Without any notice by email, mail, or phone call the clerk let me know when I arrived. Without a choice or time to book another hotel, I was forced to vacate the only room available, double beds for the same price of what I paid for a king size. Needless to say, my family, friends, and I will never return due to horrible customer service. All they had to offer was their nasty breakfast which they offered free to everyone and $20 discount. I was very upset with my stay and double tree has lost a customer.
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Lyndsey
US
4.0 / 5Excellent
"Hard to locate building within large complex."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location. Layout of complex of buildings VERY confusing...took several tries to get to right building. Front desk staff not helpful...just handed us a map and gave us vague directions.
Genuine Hotels.com guest review
2 night family trip Jan 23, 2015
A Traveler
US
2.0 / 5Fair
"Did not meet expectations"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
We were oversold in the description on what to expect from the room/balcony. Rather than a view of the marina, we had a view of the parking lot.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Thank you for letting us know your impressions. Our hotel does indeed have a variety of views and while it is not clear in this forum as to how your reservations were made, we regret if you felt misled in any way. We can understand your frustration. It is our hope to welcome you again in the future to change your impressions.
Other trip Jan 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Just what the day off ordered."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful view of the marina the sunset through the golden gate excellent food and very friendly staff. Not to mention the cookies
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We are so glad you found your stay at the DoubleTree by Hilton Berkeley Marina to be just what you needed. From our views to our dining experience and service we work hard to ensure that each area of your encounter is perfect. Our warm chocolate chip cookie welcome sets the tone for the entire visit! We hope you will have the chance to join us again in the future. Thank you.
Other trip Jan 29, 2015
michael & mary
US
5.0 / 5Outstanding
"Good hotel, pricey but worth it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was nice and in a great area
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
John
US
4.0 / 5Excellent
"Peaceful oasis"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Amazing location. An island of quiet in the hussle and noise of the big city. We loved walking along the marina and bay.
Genuine Hotels.com guest review
2 night trip with friends Jan 23, 2015
Christine
US
4.0 / 5Excellent
"Great location in Berkeley"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wonderful area. Nice view of downtown SF from across the bay. Room had sound in walls (possibly heating system), so they moved us the next day. My Italian travel pillow mysteriously disappeared the third night. After speaking over the last several days with 3 different people, I finally connected with the head of housekeeping and she was very efficient. She found out it had inadvertently picked up with the bed linens. It is being mailed. Overall, it is our 3rd stay here. It is convenient and love the 4th street area to shop/dine within 10 minutes of the hotel. We will be back!
Genuine Hotels.com guest review
4 night romance trip Jan 14, 2015
Beth
US
5.0 / 5Outstanding
"Nice hotel on the Berkeley Marina"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We've stayed previously in a non-specific room a few years ago. However this time we were very surprised to have upgraded rooms, with certificates for a free breakfast buffet and $25 food certificate. The parking and internet was also free. The rooms were clean and comfortable. We will definately stay again!
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
What a lovely surprise! We are delighted you enjoyed your stay with us at the DoubleTree by Hilton Berkeley Marina. Our parking and Internet are always complimentary here we are so glad you appreciated our clean, comfortable guest room accommodations. From the marina to UC Berkeley and more, it is so easy to access all of the best attractions. We would love for you to come back and visit us again soon. Thank you for your feedback.
Other trip Jan 22, 2015
Linda
US
3.0 / 5Good
"One night stay"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Quiet location well away from freeway on the marina. Nice location if your room is facing marina. Restaurant is very good. We had come off a 12 hour international flight and they kindly let us check in at 10am which was very much appreciated. Hotel is definitely aged. Welcome cookies are a nice touch.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We can understand how taxing travel can be and it is wonderful to know you were able to enjoy an early check in as well as our signature chocolate chip cookies at the DoubleTree by Hilton Berkeley Marina. As you have shared, we are located in one of the area’s most beautiful settings and it is great you were able to enjoy it for your one night stay. We hope if your travels bring you to the area again we have the opportunity to welcome you back.
Other trip Jan 16, 2015
A Traveler
US
4.0 / 5Excellent
"The hotel: 4 stars. This stay: 3 stars."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The good: The hotel is in a great location with free parking, comfortable beds, we had a room with a great view of the marina (however we've also stayed here and faced the dumpsters). The complimentary cookies, apples and bottled water are a nice touch. The bad: The buildings are old, there is no fan in the bathroom, and when our toilet clogged, it took 3 hours to get this issue resolved (keep in mind: there is NO fan in the bathroom. That which clogged the toilet sat there for 3 hours in a small, unventilated space).
Genuine Hotels.com guest review
3 night romance trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"Away from the Hubbub of San Francisco"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The shuttle to BART was terrific. From there we could go in any direction.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Our location is indeed away from the hustle and bustle of the city, but close to the area’s greatest public transportation! We are so glad you enjoyed the convenience of staying with us at the DoubleTree by Hilton Berkeley Marina. We hope you will come again soon. Thank you!
Other trip Jan 14, 2015
A Traveler
US
3.0 / 5Good
"Pleasant stay at the Berkeley Hilton"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Beautiful out of the way location close to an excellent, world class restaurant. (Skates). When we 1st arrived and were walking down the hallway a man came out of a room with a big pump-spray bottle. Our 1st thought was Oh-Oh! Bed Bugs! The hallways had a very strong smell of chemicals but our room was very nice and appeared to be clean. The front desk and housekeeping staff were very friendly, polite and helpful and the warm cookies upon arrival were a nice touch. I think that, in general, it is an older building that they are updating. Overall it was a pleasant stay.
Genuine Hotels.com guest review
2 night family trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The bed was comfortable. The staff was friendly. Heater kept cutting off and the room kept getting cold. No major complaints.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Knowing that you enjoyed a comfortable stay is so important to us! We are always happy to help welcome our guests to the DoubleTree by Hilton Berkeley Marina and provide amenities for a convenient stay. Staying on top of routines can be so important and our fitness facility hours are set with that in mind. Please know that our maintenance team has been alerted to the concerns you have shared pertaining to the heating unit in your guest room. Our associates are always on hand for any issues that may arise. We would love to see you again.
Other trip Jan 13, 2015
A Traveler
US
4.0 / 5Excellent
"well trained staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was impressed with the efficiency and friendliness of the staff. My room overlooked the marina, lovely sight to see from the balcony. I was able to take a nice walk in either direction from the hotel. The location requires a car to access anywhere in Berkeley.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Thank you for sharing your feedback. It is fantastic to know that your stay with us at the DoubleTree by Hilton Berkeley Marina was an overall positive experience. Providing and excellent encounter for all of our guests is what all of our associates strive for. Views from our property are truly unrivaled and a walk to enjoy the nature outside our doors sounds perfect! We must apologize if your breakfast dining encounter was not more to your liking. We will share your comments with our team. We feature a family pool as well as an adult pool to take advantage of. If you never need any ideas of what attractions are in the area, our associates can always help. It would be our pleasure to welcome you back again.
Other trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Just needed a quiet, clean place to sleep."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A quiet and clean place to sleep. Most of my time was elsewhere with my family who live nearby.
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
We are so happy to know you found the peace you craved for your family visit in the East Bay. Thank you for letting us know about your stay with us. We hope to see you again at the DoubleTree by Hilton Berkeley Marina.
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Room was keep well supplied and clean each day of our stay. King size bed was comfortable. Best hotel stay we've had in awhile.
Genuine Hotels.com guest review
3 night romance trip Jan 2, 2015
A Traveler
US
2.0 / 5Fair
"Great location, outdated amenities, friendly staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
We were greeted with delicious cookies during check-in. Our room was located in building 2, 3rd floor. The A/C system noise was the loudest of all the hotels I stayed in my life. Most of the amenities (TV, cabinets, A/C, doors, etc...) are outdated! Bottle water and apples were complementary (a nice gesture)!!
Genuine Hotels.com guest review
2 night family trip Dec 31, 2014
TONY
US
4.0 / 5Excellent
"Great family hotel with beautiful views!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel has a great location to waterfront park that has beautiful views and is freeway accessible. We got up early every morning to take in the beautiful sunrise with a nice cup of hot chocolate and chai latte from hotel cafe. The staff were very courteous and helpful. I definitely plan to come back!!
Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina
Thank you for sharing such a wonderful review of your stay at the DoubleTree by Hilton Berkeley Marina. We love knowing you created such special memories here! Our property is surrounded by the natural beauty of the marina landscape and is perfect for all lovers of the great outdoors. We are happy you and your family enjoyed your stay and found our accommodations to be well appointed. Our location makes it easy to get into the city as well as Cal Berkeley, as you mentioned. We also feature a complimentary shuttle to make accessing the BART station as well as the campus even easier. We hope you will come back again soon to take advantage even more of what we have to offer.
Other trip Jan 6, 2015
Karla
US
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