The room was ok, but with no microwave available, and a terrible coffee system, I wasn't very happy. No continental breakfast either. I would expect those things from the price range.Genuine Hotels.com guest review
"What a Dream!"
We picked this hotel for its location - outside Berkeley proper with nature abounding. Being able to walk out the door and onto easy walking trails to look at the bay and SF skyline within a matter of seconds was why we chose this place. So romantic. We jumped into both pools & tubs. The rooms were clean, modern, comfy with all the needs met. I kept […] wishing I brought our pup because it is all set up with the walking trails and bags for cleanup. EZ free parking, free wifi - love it. If you are staying at this great hotel splurge on the breakfast buffet (under $20) and skip the driving around. Although you can easily drive into downtown in one straight shot avoiding the freeway which was perfect, cant get too lost. Even touring on a boat is right outside the door. wow. Love. Read moreGenuine Hotels.com guest review
"Nice Hotel with nice amenities"
This is the second time we've stayed here. My wife and I enjoy this hotel: the beds and pillows are very comfortable and room and bathroom clean. Fitness room is good with indoor pools and Jacuzzis. We also enjoyed eating at the hotel restaurant. Great seafood and fillet mignon.Genuine Hotels.com guest review
"Marcia and Mike's review"
We always stay at Berkeley Marina, Double Tree when in SF area. We did not get our marina view as requested and we paid a month in advance so that was disappointing. The hotel staff and having the marina to walk around morning and evening made up for it. We wanted to relax and we did!Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina All of our guests' feedback is important to us. We are so glad that our beautiful marina location and hospitable associates left you with a positive impression. It is our priority to provide a comfortable and relaxed environment and it is truly regrettable if the accommodations you desired were not available. Thank you for sharing your perspective. We hope to see you again.
"The hotel front desk was very rude."
Cecelia at the front desk was very rude. We have stayed at this hotel before and this time Expedia made a mistake. When my daughter got there, there were no longer any rooms available. They kept repeating that it was expedia;s problem. I simply wanted an email stating that my daughter had not stayed there because I wanted to make sure that I got the […] refund from expeda. They did let her use their phone at 2 AM to call me. I think that it would have been very simple for them to send an email saying that we did not use the reservation. All that she did was repeat the same phrase over and over again. It seemed that they could not be bothered. That is not the way you treat your customers. My daughter attends Berkeley and we are in the area quite often. We will not be staying there again! Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We couldn't be more disappointed that your recent visit was not as you had anticipated or if you encountered any issues with your reservations. It would be out of place for us to address any bookings made through third parties. However, no matter the cause behind any difficulties experienced, we can certainly understand the impact that these inconveniences can have, especially with late arrival times. It is always our hope to achieve the best possible experience with each and every guest at our hotel and it is disheartening that we did not achieve that with you. Thank you for giving us this opportunity to gain a better perspective from your point of view.
We frequently stay at the Double Tree when we are in Berkeley. The rooms are always comfortable and well maintained. This is the first time that we have had an issue with the restaurant. We were in for breakfast and needed to get to a meeting. Service was very slow, and our wait person had to be asked for everything--to take our order, coffee refills, […] etc. Read moreGenuine Hotels.com guest review
Wonderful time swimming with my granddaughter. Lovely hotel.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina There is nothing quite like enjoying some special family time and we are delighted your stay at the DoubleTree by Hilton Berkeley Marina was able to help with that! We are grateful for your feedback and hope you will visit us again soon.
"Easy to get to Berkeley campus"
University Ave was much busier than I'd guessed. Not much for nicer hotels closer to the campus altho there are several. This place was not walking distance but parking there was free so that made it pretty convenient. I'd go there again.Genuine Hotels.com guest review
room i booked was not available! was given a smaller room with 12" balcony facind a hallway.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you for reaching out to us. We are so glad you enjoyed the service our associates provided as well as our stunning marina location. Although it is not clear in this forum as to how your reservations were made, we regret that the room you had initially requested was not available during your stay. It is always our hope that each guest is treated to the guest room they desire. We hope that the next time you visit you are fully satisfied in all ways.
"NOT A GOOD HOTEL"
I was excited to stay here bc I was going to attend a concert and thought it would be fun to stay here vs other hotels near the university. this hotel in the map doesn't look to far from the university, well it is clearly not walking distance. the hotel was clearly not clean correctly. I found tags of clothing, the bath rub was clearly not clean and […] it looked like they patched the cub instead of replacing it. for it been a Hilton hotel I was disappointed. the Mayor thing that had me mad was I had the DO NOT disturb outside the room. I called front desk to tell them I wanted to do the late check out, they said not problem WELL, I kept getting knocks at the door house keeping house keeping. my bf had to keep going to the door to keep them from coming in. I told front desk about it and he brushed it off like it wasn't important. I will clearly never stay here again I was very disappointed !!! Read moreGenuine Hotels.com guest review
The breakfast buffet was excellent. I ate at the grille. I had fish tacos they were delicious. The indoor swimming pool is an asset. Thank you, JoanieGenuine Hotels.com guest review
We love the ocean view of this hotel and the services at this hotel.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina There is nothing more beautiful than a view of the sparkling bay! Thank you for letting us know what you enjoyed most about your stay at the DoubleTree by Hilton Berkeley Marina. We are glad you were able to take advantage some of our services and amenities while here and hope that you will choose to visit again for your next trip to the area.
"Nice hotel but very bad experience"
We booked a double bed room and the day of the check in we arrive very early and the room was not ready yet, the person at the customer service made sure that our room was on the same level and next to our friends, as least it's was he told us. We left the hotel mentioning that we will return very late. What a surprise when we arrived at almost midnight […] and our actual bedroom (prepaid) was given to someone else, leaving us with a king room for 3 people!!! the solution they gave us either getting this room or driving 36 miles to get another room, you were very upset knowing that the bedroom was prepaid and that was supposedly pre-checked. Our daughter had to share the bedroom with our friends because there was no way we will drive past midnight 36 miles. They gave us free breakfast, and after talking to the manager the next morning she made sure we get reimbursed for the night (we are still waiting for that) Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina It is extremely disheartening to learn that your experience did not reflect the standards of service that we have set at every level. While we appreciate knowing you found our hotel to be very nice overall, we are terribly disappointed to learn that there was any confusion over your anticipated accommodations. While it is not completely clear in this forum as to how your reservations were made, it is understandable if what you expected was not as it should be as that can truly be frustrating. We have shared your feedback with our management team, as we hope to resolve any outstanding concerns as soon as possible. It is regrettable that we were unable to help while you were here, when it would have mattered the most. We appreciate your input and hope that we can welcome you back again.
There didn't seem to be a lot of hotel choices in this area. One of the main reasons I chose this one was it was a name I recognized. Generally, it was a very nice hotel, and I would stay there again. There is a restaurant on-site, and though a little pricey, the food was excellent. A nice pool.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We are so glad you chose to stay with us at the DoubleTree by Hilton Berkeley Marina. Our brand is well known and we are glad it is how you were able to select our property for your visit. All of our associates believe that each guest should be treated to individualized service and will be pleased to know you found their efforts to be, as you put it, excellent. From comfort to views and delicious dining, your trip sounds like a success. As you mentioned, downtown Berkeley is just minutes away and if you ever need area recommendations we are here to help. We also feature a complimentary shuttle service within 3 miles of the hotel to get to all area points of interest with ease and would like to point out that refrigerators are available upon request. We certainly hope to see you again. Thank you for your feedback.
"Very good !!!"
We're stay 2 nights only. Location good for walking around hotel. Restaurant good , but slowly take our order. Food is good. Room small, but beautiful!!! When we stayed before front desk in the hotel all my family gave cookies with chocolate !!!Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina It can often be the little things that make all the difference. The DoubleTree by Hilton Berkeley Marina is committed to providing an exceptional stay for all of our guests and we are thrilled to learn that you found so much to your liking while you were here. Nothing beats a warm chocolate chip cookie! We do apologize if there was any delay in service while dining. Please know that someone is always available to address any issues you may have while you are staying with us. Thank you for the kind words and glowing review. It would be our pleasure to welcome you back again.
"I expected more from your hotel"
The service at the lounge was very slow and prices too high. Waiter also rude around 7 pm. We only stayed one night will not come back.Genuine Hotels.com guest review
"Pleasant Hotel with Great Staff"
When I called around 10:00am, after we landed, they told us they would have a room ready early for us! This was great, it allowed us to start our vacation early. Robert and Zoie (2 names I remember) were fabulous, everytime I asked for directions to a specific place, or a suggestion on best ways to get somewhere, they had a map already for us. Really […] a great place, with fabulous staff. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina At the DoubleTree by Hilton Berkeley Marina, we love nothing more than to provide our guests with an excellent stay in all ways. An early check in is a great way to start off a vacation! Thank you for sharing your review and appreciation for our hotel. We couldn’t be happier to know you enjoyed such a good time and that our associates left you with such a positive and memorable stay. San Francisco is just a drive over the bridge. Alternatively, guests may choose to utilize the BART system to get around the area. We would love to welcome you again.
"Access to Frisco that saves $ for entertainment"
Rooms are good. Views are nice on less foggy days. Most of the hotel staff was very friendly.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you so much for taking the time to share your thoughts. Our easy access to San Francisco is one of the many appealing aspects of our hotel and we are glad you appreciated it as well! Our associates at the DoubleTree by Hilton Berkeley Marina are always working hard to ensure that each guest find the hospitality they deserve here. We hope you will come back again soon.
Pleasant two-day stay, comfortable bed, good breakfast bar.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Comfort is always so important when staying away from home and we are glad to know you found it with us at the DoubleTree by Hilton Berkeley Marina. It is great that you were able to take advantage of our delicious breakfast choices. We would love to welcome you again.
THe first room was supposed to be a suite with a premier balcony. The balcony was a narrow strip that my husband and I couldn't use for anything. No room for the two of us standing let alone chairs to relax. Our second suite was at the end of the first floor. The balcony faced the fitness center. No privacy at all. We couldn't use our phones n our room. […] No service in the room due to cinder blocks surrounding the four walls. THe service staff were very friendly, but the slamming doors when the rooms were cleaned was non stop. Very disappointed in our three night four day stay. We are Hilton Honors members. Read moreGenuine Hotels.com guest review
Comfy bed, super service, great room size. A bit awkward to get to our building and the room was showing its age...toilet paper holder pulling away from wall and grout looked a bit ragged. But a very good location on the marina in Berkeley.Genuine Hotels.com guest review
"quiet and great location"
We choose this hotel due to it being on the water and away from the freeway noise, and thats what wee found!! The staff were all veery nice and helpful. The bed was comfy and room was very nice. I liked that I could go on a walk to the pier around the water or to the surrounding restaurants and sightsGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Quiet and peace are always some of the features our guests appreciate at our hotel! Thank you for letting us know about your stay and some of the aspects of your time here that made it more memorable. We love to celebrate in our guests’ special occasions and it is great to know that you appreciated the efforts our associates made to enhance your visit. Happy Anniversary from all of us at the DoubleTree by Hilton Berkeley Marina. We hope you will come again soon.
"Don't stay here."
We stayed 3 nights and couldn't wait to leave. There was hair on the bathroom floor and in the bathtub. Something backed up into our sink in the mornings. The staff is friendly, but the cleanliness if this hotel is questionable at best. I will not stay here ever again.Genuine Hotels.com guest review
I love the running trails nearby and the customer service at check-in. Restaurant needs more work though!Genuine Hotels.com guest review
Cobwebs hanging from the ceiling, sliding balcony doors that gapped at the bottom and we're hard to open and close, bed was too soft for me, but that is a personal preference. The room staff and restaurant staff were nice. The website is misleading in its photos and potential views of the harbor. The coffee shop/store in the lobby was not always open […] as the clerk went on her breaks and no one else covered the store. I have stayed in other DoubleTree hotels and this one was the first to disappoint. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina While we certainly appreciate your brand loyalty, it is disappointing to learn that we did not impress you at every turn during your recent encounter at our hotel. Please be assured that providing excellent service through every department is extremely important to us and we apologize if there was anything amiss. Our need for attention to detail will be re-emphasized with our housekeeping associates. We feature a variety of room styles with varying views, but we apologize if your particular guest room view was not as you had hoped for. Your feedback enables us to critically assess our performance and understand the required areas of improvement, and we appreciate the time you have taken to share your opinions with us.
very pleasant ,had most things with in and staff very courteous.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We are so glad you found everything to your liking at the DoubleTree by Hilton Berkeley Marina. Thank you for taking the time to share your comments and let us know that you appreciated the efforts of our associates. We hope you have the opportunity to visit us again.
"Comfortable and Scenic"
Great location with marina view and with the BART station within two miles, convenient for coming and going into Berkeley or Oakland or SF. This property is old, with dated decor and lacking in-room safes, but our bed was very comfortable and our room was clean and well-maintained. The staff was consistently pleasant and helpful. An enjoyable exper […] ience. Read moreGenuine Hotels.com guest review
"Not fully up to my expectations"
The initial check in was not as pleasant as usual at other Doubletrees; not very friendly. The staff other days were much more friendly. We waited more than an hour at the BART station freezing our butts off waiting for the hotel shuttle to get us and when they arrived there weren't enough seats for everyone. I felt bad for a couple in shorts and sleeveless […] shirts that were told they would have to wait another 30 minutes or more, so I gave the wife my jacket to help keep her a little warmer during the wait. When my daughters and I arrived back at the hotel, we were so cold that we rushed to the room to get our swimsuits on to get into the hot jacuzzi. The family pool and Jacuzzi were full with loud, busy children, so we headed instead to the pool by the fitness room to warm up in the Jacuzzi there. We weren't even there 2 minutes before we were told by a hotel staff member that we would have to leave because my kids were teenagers and not 18. We were the only ones in the Jacuzzi and neither I nor my kids were making a sound. We were just hoping to warm up. There were two other teenager chatting away in the pool that expressed that they were not yet 18 but they were not asked to leave. I don't believe that we will return to the Doubletree in Berkeley. I prefer to spend my money where we are treated fairly and warmly. Read moreGenuine Hotels.com guest review
Great location if you do not want to drive in San Fransico. Close to BART, hotel has shuttles to get you there.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you for sharing your appreciation of the DoubleTree by Hilton Berkeley Marina. Easy access to BART and a complimentary shuttle service makes staying with us so convenient and we are glad you have mentioned it! We hope you will choose to stay with us again.
"Lovely hotel with really nice views of the Marina"
This is the second time I stayed at Doubletree and I must say that this was a very pleasant experience. The hotel is very nice. It is not luxurious but it is lovely and the views are worth every penny. The restaurant has a view of the marina. You are able to have drinks, breakfast or dinner with a lovely view. It is very close to SF and we are actually […] very glad that we stayed here rather than in SF. It is quieter and you feel as if you are away. It is also much less expensive and close enough that you can spend your days sightseeing and then go back to your little getaway. The rooms are pleasant and so is the staff. Your are greeted with a warm cookie which is a nice touch. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina The views from our property are certainly lovely and we are so glad you appreciated them! Thank you for taking the time to share your experience with us at the DoubleTree by Hilton Berkeley Marina. We are delighted to have welcomed you yet again and provide you with such a comfortable stay. We are close to all of the attractions of the area yet our marina location provides a restful place to enjoy some peace and quiet. We hope you will come back again soon, our signature warm chocolate chip cookies will be waiting!
This is a wonderful place to stay! Situated right on the Berkeley Marina, you can watch the boats come in at sunset from your room or the Bay Lounge. Easy driving distance to the BART station made our day trip into SF enjoyable. The staff was absolutely incredible. They are very friendly and helpful. If you want to stay San Francisco close without feeling […] stuck in the big city, this is the place to stay. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Sunset on the marina is nature’s masterpiece! We are so glad you enjoyed your stay with us at the DoubleTree by Hilton Berkeley Marina. As you mentioned, we are just a short distance from the BART station so our guests can take advantage of San Francisco day trips with ease. Our associates will be so glad to know you found them to be friendly and helpful. We hope you will come visit us again for your next trip to the area as it would be our pleasure to welcome you back.
"Wonderful hotel in a beautiful location"
My husband and I stayed here for three nights. We were very pleased with the hotel and the gorgeous marina location. Every staff member we came into contact with was pleasant, friendly and helpful. Our room was attractively decorated and very clean. The front desk keeps a supply of warm cookies and water bottles for guests to enjoy. The one negative […] we found is the hotel shuttle schedule. The shuttle only runs once an hour (no shuttle at 11:00 a.m. or 5:00 p.m.) and only seats 8. We wanted to take the shuttle once at 10:00 a.m. but 8 people had already signed up for that shuttle and the next shuttle with available seats was at 1:00 p.m. I would suggest a more frequent shuttle schedule or perhaps adding a second shuttle. However, that shuttle issue did not detract from our enjoyment of this hotel. We plan to stay here during our future visits to Berkeley. Read moreGenuine Hotels.com guest review
"Better than expected"
Pleasantly surprised. Very comfy beds. Would definitely stay again!Genuine Hotels.com guest review
I was here for a convention, most of the staff were great they understood that there was a big group there for the event. I had one employee not know where it was, but we were able to figure it out. The biggest issue was at the attached restaurant. My friend and I waited for half an hour before a single waiter asked us what we wanted. A family was […] sat and served before we were ever asked what we wanted to drink even. I spoke with several other people at the convention and they all had slow service as well. Read moreGenuine Hotels.com guest review
Marina location is gorgeous, but Berkeley side of the bay is windy and cool...so bring the right clothing! And enjoy the trails and restaurants along the bay.Genuine Hotels.com guest review
The room was very clean and the bed was very nice. Hotel staff was great, and very helpful.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you for taking the time to share your experience with us! We are so happy to know that you found everything to your liking at the DoubleTree by Hilton Berkeley Marina. Having a nice place to rest when traveling is always so welcome. We hope you will visit us again.
Maintenance of the elevator's was not great. Upon check-in, one elevator would not response to the call button, had to go to the next building to use a workable elevator.Genuine Hotels.com guest review
I have been a Hilton H member for a long time and have always been happy with my stay until this one. When we arrived they assigned us to the wrong room. Upon calling them when our room key wouldn't work we were told they had no record of me. How do they have no record of me when i had just checked in? After getting the run around they assigned us to […] another room. The room was clean but he air conditioner was really loud and the tv did not work. I called the office and they said someone would fix it the next day. The next day it was not fixed so I called them again and was assured it would be fixed. To make a long story short they were never fixed. I called on our last night (5th night) and expressed my displeasure. They said sorry but that was it. A half hour later I received a call from someone there who sounded like she could actually do something about it and promised me some free HHonors points to make up for our inconvenience. I have yet to see that happen. I would not recommend Read moreGenuine Hotels.com guest review
"It was very nice hotel with a good people"
We love the place my wife and kids they was happy that we chose this hotel very clean good service good staff and was close to evry thingGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you so much for sharing your appreciation of the DoubleTree by Hilton Berkeley Marina. We are always glad to welcome our guests and it is wonderful to know that you and your family enjoyed your stay so thoroughly. We hope you will visit us again.
"Nice hotel close to UC Santa Barbara"
On our way to U. C. Santa Barbara to attend summer class, we spent a night at this hotel. It is very clean and comfortable, decorations are new and modern. It is in the prime location surrounded by Mcdonalds, gas stations, convenient store. Hotel manager is kind enough to give us a room upstairs to avoid noisy kids staying downstairs. I will definitely […] stay here again. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We are so happy you enjoyed your visit while in town to attend summer classes at the university. From our clean, comfortable accommodations, convenient location and helpful service we are glad your impressions were favorable. It would be our pleasure to welcome you back again to the DoubleTree by Hilton Berkeley Marina.
"Nice hotel, had a great and refreshing feel to it"
Initially had an issue with my reservation, I got a double twin but told me its sold out. Then spoke with the supervisor and somehow managed to get me in a double twin. I wasn't able to try other amenities the hotel had to offer, but the place by itself is just an experience by itself. Also the cookie they handout when you're checking in is very good! […] I believe you can purchase it from them but its quite pricey, but you can also ask it from them which I did on check out. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina There is something magical about a warm chocolate chip cookie! We are so happy to have welcomed you to the DoubleTree by Hilton Berkeley Marina and are happy that, despite an initial confusion with your reservation, you were refreshingly accommodated in the type of guest room you were seeking. Enjoying some relaxation when traveling can be so important. Your comments regarding the outside common areas will be shared with our housekeeping staff. We hope when you are visiting the area again, you will consider another stay as it would be our pleasure to welcome you.
"Nice place to stay and the staff was great"
Nice place to stay with great people working thererGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We are so glad you enjoyed your stay with us at the DoubleTree by Hilton Berkeley Marina. Our associates are always striving to ensure that each guest is well cared for and will be grateful to know that they left you with a positive impression. It would be our privilege to welcome you back again.
"Exceed our expedition"
Very positive experience. If we go next time, I will stay there again.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Knowing that your stay with us exceeded your expectations is something that we truly value reading. Our location directly on the marina offers such peace and it is great to know you appreciated the spacious qualities of our guest rooms. We would be happy if you stay with us again at the DoubleTree by Hilton Berkeley Marina. Thank you for your comments.
Great place to stay if you are visiting East Bay---but Bart makes it a good place to stay for a SF visit too. Does not feel like a big city environment as the grounds are very well landscaped.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Perfect for visiting the East Bay and the city too, we have to agree! Thank you for sharing what you enjoyed about your stay with us at the DoubleTree by Hilton Berkeley Marina. BART is close by and our complimentary shuttle service can take you from our front door right to the station. Our lushly manicured grounds are a peaceful oasis. We hope you will visit us again soon as it would be our pleasure to welcome you back.
"Lovely location, near the water."
We enjoyed our stay. The staff were friendly and helpful. The food was great in the restraurant. The morning breakfast was very good.Genuine Hotels.com guest review
it's a good hotel.Genuine Hotels.com guest review
"location - close to the beach"
it was a nice spot to stay at san francisco visit. made also oportunity to visit berkelay for the first time.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina When visiting Berkeley, San Francisco or the surrounding area, the DoubleTree by Hilton Berkeley Marina is the perfect choice! We are so glad you enjoyed your stay with us and were able to make good use of our relaxing amenities. Please know if you need any items for your guest room, our associates are always happy to help. It is our hope that you choose to stay with us again.
"Less expensive than the city"
If you can book somewhere else, do. Facilities aren't great and the staff is worse. Maintenance guy was good, but we wish we didn't have the hassle of maintenance. The night manager, Amy was shockingly rude and had the nerve to call our room and pound on our door at 11:30 pm. The manager we complained to the next day was very accommodating and apologetic; […] however we had already lost a night's sleep. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina While it is truly disappointing to read a review such as yours, all feedback matters a great deal as it helps to know what areas we may need to address. Providing impeccable service is of utmost importance and it is with deep regret that we learn your that experience was anything otherwise. While it is not clear in this forum as to what transpired, we must sincerely apologize if your rest was in any way disrupted. We want you to know that we appreciate your business and are reviewing your comments with our management team. Thank you for your candid review. We would like to invite you back to stay with us the next time your travels bring you to the area.
Very nice staff, clean rooms, and comfy beds/pillowsGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina From cleanliness, to comfort, to great service, the DoubleTree by Hilton Berkeley Marina hopes to meet your needs with each stay. Thank you so much for sharing your feedback. We hope you will visit again soon.
"Not up to Doubletree standard"
I am quite surprised this hotel gets 4 stars. It is an older property, the room was small and dank, the A/C unit very loud, and the beds very uncomfortable. The ice machine on our floor did not work . Furthermore it is located in a remote area with nothing nearby. If you don't get a Marina view room( and the number is limited) you end up looking at […] the parking lot or another wing of the hotel ( called a courtyard view). Finally , the restaurant was very mediocre and overpriced. In no way does it represent the quality expected of the Doubletree brand. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you for reaching out to us. We regret if you were not fully impressed with our offerings but we do value your opinion. If there was anything else we could have done to make you feel more comfortable, we hope you would let us know while you were here, when it would matter the most. We can understand how frustrating it can be when expectations are not met. Your comments will be shared with our management team. It is our hope that you will consider another visit so that we can improve your impressions.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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