"quiet and great location"
We choose this hotel due to it being on the water and away from the freeway noise, and thats what wee found!! The staff were all veery nice and helpful. The bed was comfy and room was very nice. I liked that I could go on a walk to the pier around the water or to the surrounding restaurants and sightsGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Quiet and peace are always some of the features our guests appreciate at our hotel! Thank you for letting us know about your stay and some of the aspects of your time here that made it more memorable. We love to celebrate in our guests’ special occasions and it is great to know that you appreciated the efforts our associates made to enhance your visit. Happy Anniversary from all of us at the DoubleTree by Hilton Berkeley Marina. We hope you will come again soon.
"Don't stay here."
We stayed 3 nights and couldn't wait to leave. There was hair on the bathroom floor and in the bathtub. Something backed up into our sink in the mornings. The staff is friendly, but the cleanliness if this hotel is questionable at best. I will not stay here ever again.Genuine Hotels.com guest review
I love the running trails nearby and the customer service at check-in. Restaurant needs more work though!Genuine Hotels.com guest review
Cobwebs hanging from the ceiling, sliding balcony doors that gapped at the bottom and we're hard to open and close, bed was too soft for me, but that is a personal preference. The room staff and restaurant staff were nice. The website is misleading in its photos and potential views of the harbor. The coffee shop/store in the lobby was not always open […] as the clerk went on her breaks and no one else covered the store. I have stayed in other DoubleTree hotels and this one was the first to disappoint. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina While we certainly appreciate your brand loyalty, it is disappointing to learn that we did not impress you at every turn during your recent encounter at our hotel. Please be assured that providing excellent service through every department is extremely important to us and we apologize if there was anything amiss. Our need for attention to detail will be re-emphasized with our housekeeping associates. We feature a variety of room styles with varying views, but we apologize if your particular guest room view was not as you had hoped for. Your feedback enables us to critically assess our performance and understand the required areas of improvement, and we appreciate the time you have taken to share your opinions with us.
very pleasant ,had most things with in and staff very courteous.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We are so glad you found everything to your liking at the DoubleTree by Hilton Berkeley Marina. Thank you for taking the time to share your comments and let us know that you appreciated the efforts of our associates. We hope you have the opportunity to visit us again.
"Comfortable and Scenic"
Great location with marina view and with the BART station within two miles, convenient for coming and going into Berkeley or Oakland or SF. This property is old, with dated decor and lacking in-room safes, but our bed was very comfortable and our room was clean and well-maintained. The staff was consistently pleasant and helpful. An enjoyable exper […] ience. Read moreGenuine Hotels.com guest review
"Not fully up to my expectations"
The initial check in was not as pleasant as usual at other Doubletrees; not very friendly. The staff other days were much more friendly. We waited more than an hour at the BART station freezing our butts off waiting for the hotel shuttle to get us and when they arrived there weren't enough seats for everyone. I felt bad for a couple in shorts and sleeveless […] shirts that were told they would have to wait another 30 minutes or more, so I gave the wife my jacket to help keep her a little warmer during the wait. When my daughters and I arrived back at the hotel, we were so cold that we rushed to the room to get our swimsuits on to get into the hot jacuzzi. The family pool and Jacuzzi were full with loud, busy children, so we headed instead to the pool by the fitness room to warm up in the Jacuzzi there. We weren't even there 2 minutes before we were told by a hotel staff member that we would have to leave because my kids were teenagers and not 18. We were the only ones in the Jacuzzi and neither I nor my kids were making a sound. We were just hoping to warm up. There were two other teenager chatting away in the pool that expressed that they were not yet 18 but they were not asked to leave. I don't believe that we will return to the Doubletree in Berkeley. I prefer to spend my money where we are treated fairly and warmly. Read moreGenuine Hotels.com guest review
Great location if you do not want to drive in San Fransico. Close to BART, hotel has shuttles to get you there.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you for sharing your appreciation of the DoubleTree by Hilton Berkeley Marina. Easy access to BART and a complimentary shuttle service makes staying with us so convenient and we are glad you have mentioned it! We hope you will choose to stay with us again.
"Lovely hotel with really nice views of the Marina"
This is the second time I stayed at Doubletree and I must say that this was a very pleasant experience. The hotel is very nice. It is not luxurious but it is lovely and the views are worth every penny. The restaurant has a view of the marina. You are able to have drinks, breakfast or dinner with a lovely view. It is very close to SF and we are actually […] very glad that we stayed here rather than in SF. It is quieter and you feel as if you are away. It is also much less expensive and close enough that you can spend your days sightseeing and then go back to your little getaway. The rooms are pleasant and so is the staff. Your are greeted with a warm cookie which is a nice touch. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina The views from our property are certainly lovely and we are so glad you appreciated them! Thank you for taking the time to share your experience with us at the DoubleTree by Hilton Berkeley Marina. We are delighted to have welcomed you yet again and provide you with such a comfortable stay. We are close to all of the attractions of the area yet our marina location provides a restful place to enjoy some peace and quiet. We hope you will come back again soon, our signature warm chocolate chip cookies will be waiting!
This is a wonderful place to stay! Situated right on the Berkeley Marina, you can watch the boats come in at sunset from your room or the Bay Lounge. Easy driving distance to the BART station made our day trip into SF enjoyable. The staff was absolutely incredible. They are very friendly and helpful. If you want to stay San Francisco close without feeling […] stuck in the big city, this is the place to stay. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Sunset on the marina is nature’s masterpiece! We are so glad you enjoyed your stay with us at the DoubleTree by Hilton Berkeley Marina. As you mentioned, we are just a short distance from the BART station so our guests can take advantage of San Francisco day trips with ease. Our associates will be so glad to know you found them to be friendly and helpful. We hope you will come visit us again for your next trip to the area as it would be our pleasure to welcome you back.
"Wonderful hotel in a beautiful location"
My husband and I stayed here for three nights. We were very pleased with the hotel and the gorgeous marina location. Every staff member we came into contact with was pleasant, friendly and helpful. Our room was attractively decorated and very clean. The front desk keeps a supply of warm cookies and water bottles for guests to enjoy. The one negative […] we found is the hotel shuttle schedule. The shuttle only runs once an hour (no shuttle at 11:00 a.m. or 5:00 p.m.) and only seats 8. We wanted to take the shuttle once at 10:00 a.m. but 8 people had already signed up for that shuttle and the next shuttle with available seats was at 1:00 p.m. I would suggest a more frequent shuttle schedule or perhaps adding a second shuttle. However, that shuttle issue did not detract from our enjoyment of this hotel. We plan to stay here during our future visits to Berkeley. Read moreGenuine Hotels.com guest review
"Better than expected"
Pleasantly surprised. Very comfy beds. Would definitely stay again!Genuine Hotels.com guest review
I was here for a convention, most of the staff were great they understood that there was a big group there for the event. I had one employee not know where it was, but we were able to figure it out. The biggest issue was at the attached restaurant. My friend and I waited for half an hour before a single waiter asked us what we wanted. A family was […] sat and served before we were ever asked what we wanted to drink even. I spoke with several other people at the convention and they all had slow service as well. Read moreGenuine Hotels.com guest review
Marina location is gorgeous, but Berkeley side of the bay is windy and cool...so bring the right clothing! And enjoy the trails and restaurants along the bay.Genuine Hotels.com guest review
The room was very clean and the bed was very nice. Hotel staff was great, and very helpful.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you for taking the time to share your experience with us! We are so happy to know that you found everything to your liking at the DoubleTree by Hilton Berkeley Marina. Having a nice place to rest when traveling is always so welcome. We hope you will visit us again.
Maintenance of the elevator's was not great. Upon check-in, one elevator would not response to the call button, had to go to the next building to use a workable elevator.Genuine Hotels.com guest review
I have been a Hilton H member for a long time and have always been happy with my stay until this one. When we arrived they assigned us to the wrong room. Upon calling them when our room key wouldn't work we were told they had no record of me. How do they have no record of me when i had just checked in? After getting the run around they assigned us to […] another room. The room was clean but he air conditioner was really loud and the tv did not work. I called the office and they said someone would fix it the next day. The next day it was not fixed so I called them again and was assured it would be fixed. To make a long story short they were never fixed. I called on our last night (5th night) and expressed my displeasure. They said sorry but that was it. A half hour later I received a call from someone there who sounded like she could actually do something about it and promised me some free HHonors points to make up for our inconvenience. I have yet to see that happen. I would not recommend Read moreGenuine Hotels.com guest review
"It was very nice hotel with a good people"
We love the place my wife and kids they was happy that we chose this hotel very clean good service good staff and was close to evry thingGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you so much for sharing your appreciation of the DoubleTree by Hilton Berkeley Marina. We are always glad to welcome our guests and it is wonderful to know that you and your family enjoyed your stay so thoroughly. We hope you will visit us again.
"Nice hotel close to UC Santa Barbara"
On our way to U. C. Santa Barbara to attend summer class, we spent a night at this hotel. It is very clean and comfortable, decorations are new and modern. It is in the prime location surrounded by Mcdonalds, gas stations, convenient store. Hotel manager is kind enough to give us a room upstairs to avoid noisy kids staying downstairs. I will definitely […] stay here again. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We are so happy you enjoyed your visit while in town to attend summer classes at the university. From our clean, comfortable accommodations, convenient location and helpful service we are glad your impressions were favorable. It would be our pleasure to welcome you back again to the DoubleTree by Hilton Berkeley Marina.
"Nice hotel, had a great and refreshing feel to it"
Initially had an issue with my reservation, I got a double twin but told me its sold out. Then spoke with the supervisor and somehow managed to get me in a double twin. I wasn't able to try other amenities the hotel had to offer, but the place by itself is just an experience by itself. Also the cookie they handout when you're checking in is very good! […] I believe you can purchase it from them but its quite pricey, but you can also ask it from them which I did on check out. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina There is something magical about a warm chocolate chip cookie! We are so happy to have welcomed you to the DoubleTree by Hilton Berkeley Marina and are happy that, despite an initial confusion with your reservation, you were refreshingly accommodated in the type of guest room you were seeking. Enjoying some relaxation when traveling can be so important. Your comments regarding the outside common areas will be shared with our housekeeping staff. We hope when you are visiting the area again, you will consider another stay as it would be our pleasure to welcome you.
"Nice place to stay and the staff was great"
Nice place to stay with great people working thererGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We are so glad you enjoyed your stay with us at the DoubleTree by Hilton Berkeley Marina. Our associates are always striving to ensure that each guest is well cared for and will be grateful to know that they left you with a positive impression. It would be our privilege to welcome you back again.
"Exceed our expedition"
Very positive experience. If we go next time, I will stay there again.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Knowing that your stay with us exceeded your expectations is something that we truly value reading. Our location directly on the marina offers such peace and it is great to know you appreciated the spacious qualities of our guest rooms. We would be happy if you stay with us again at the DoubleTree by Hilton Berkeley Marina. Thank you for your comments.
Great place to stay if you are visiting East Bay---but Bart makes it a good place to stay for a SF visit too. Does not feel like a big city environment as the grounds are very well landscaped.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Perfect for visiting the East Bay and the city too, we have to agree! Thank you for sharing what you enjoyed about your stay with us at the DoubleTree by Hilton Berkeley Marina. BART is close by and our complimentary shuttle service can take you from our front door right to the station. Our lushly manicured grounds are a peaceful oasis. We hope you will visit us again soon as it would be our pleasure to welcome you back.
"Lovely location, near the water."
We enjoyed our stay. The staff were friendly and helpful. The food was great in the restraurant. The morning breakfast was very good.Genuine Hotels.com guest review
it's a good hotel.Genuine Hotels.com guest review
"location - close to the beach"
it was a nice spot to stay at san francisco visit. made also oportunity to visit berkelay for the first time.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina When visiting Berkeley, San Francisco or the surrounding area, the DoubleTree by Hilton Berkeley Marina is the perfect choice! We are so glad you enjoyed your stay with us and were able to make good use of our relaxing amenities. Please know if you need any items for your guest room, our associates are always happy to help. It is our hope that you choose to stay with us again.
"Less expensive than the city"
If you can book somewhere else, do. Facilities aren't great and the staff is worse. Maintenance guy was good, but we wish we didn't have the hassle of maintenance. The night manager, Amy was shockingly rude and had the nerve to call our room and pound on our door at 11:30 pm. The manager we complained to the next day was very accommodating and apologetic; […] however we had already lost a night's sleep. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina While it is truly disappointing to read a review such as yours, all feedback matters a great deal as it helps to know what areas we may need to address. Providing impeccable service is of utmost importance and it is with deep regret that we learn your that experience was anything otherwise. While it is not clear in this forum as to what transpired, we must sincerely apologize if your rest was in any way disrupted. We want you to know that we appreciate your business and are reviewing your comments with our management team. Thank you for your candid review. We would like to invite you back to stay with us the next time your travels bring you to the area.
Very nice staff, clean rooms, and comfy beds/pillowsGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina From cleanliness, to comfort, to great service, the DoubleTree by Hilton Berkeley Marina hopes to meet your needs with each stay. Thank you so much for sharing your feedback. We hope you will visit again soon.
"Not up to Doubletree standard"
I am quite surprised this hotel gets 4 stars. It is an older property, the room was small and dank, the A/C unit very loud, and the beds very uncomfortable. The ice machine on our floor did not work . Furthermore it is located in a remote area with nothing nearby. If you don't get a Marina view room( and the number is limited) you end up looking at […] the parking lot or another wing of the hotel ( called a courtyard view). Finally , the restaurant was very mediocre and overpriced. In no way does it represent the quality expected of the Doubletree brand. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you for reaching out to us. We regret if you were not fully impressed with our offerings but we do value your opinion. If there was anything else we could have done to make you feel more comfortable, we hope you would let us know while you were here, when it would matter the most. We can understand how frustrating it can be when expectations are not met. Your comments will be shared with our management team. It is our hope that you will consider another visit so that we can improve your impressions.
"Centrally located with nice views of San Fran Bay!"
Staff was friendly, courteous, helpful. Hotel was clean/restaurant service/food very good. Hotel has a limited supply of mini fridges for rooms--since we stayed a week, we requested one and got it by third day of stay. If you think you'll want a fridge, let staff know upon registration and they will place you on waiting list. Hotel offers free shuttle […] service to the BART subway system into San Fran and surrounding areas-inexpensive and convenient for those who prefer not to drive and avoid traffic, parking fees, etc. A park is located around hotel and marina for walking, biking, kite flying, etc. and overlooks San Fran Bay with nice views of three bridges San Fran skyline and Alcatraz. There are also three upscale restaurants located around the corner from the hotel offering traditional American, Japanese and steakhouse cuisine. Sunday brunch at H.S. Lordships was outstanding and if you go, be sure to mention you are staying at the Doubletree and they will deduct $5/pp off your bill. The Doubletree offers rooms with water, courtyard and parking lot views. We asked to be upgraded to water view and the hotel staff graciously accommodated our request on second day of stay. They even moved our luggage to our new room so we could go out site seeing and not be bothered. Overall a nice place to stay and daily room rate cost half of what you would pay to stay in San Fran. The complimentary warm chocolate chip cookies and bottled water were a nice touch too! Read moreGenuine Hotels.com guest review
Our experience was great. The staff was awesome. The front desk staff was amazing and dining at the Bay Grille was a delight.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We love knowing that you had such a great experience while staying with us at the DoubleTree by Hilton Berkeley Marina, thank you! We strive to provide excellence in all we do from our accommodations and service all the way to our dining offerings at Bay Grille. It would be our pleasure to welcome you back again.
"Needs a good facelift"
This was the 4th stay at this hotel. The location and surrounding area are beautiful. The hotel, on the other hand, is a bit tired looking. The carpet in the hallways is old and shabby. The pool is very sterile looking, with no decoration. The housekeeping staff is wonderful, efficient and friendly. The front desk staff is cordial, but distant and not […] very welcoming. Upon check out not once ws I asked about my stay. Despite all of this, I would stay again because it is close to fmily and the marina is quite lovely. Read moreGenuine Hotels.com guest review
Beautiful plants and helpful staff. Free shuttle was great.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you for letting us know what you enjoyed while staying with us at the DoubleTree by Hilton Berkeley Marina. It is wonderful to know your visit was made that much better as the result of our helpful service. Our complimentary shuttle offers great convenience. We hope you will visit again soon.
"Management Overhaul Needed"
We have stayed in this hotel many times over the recent years with good results. This time however, it was apparent that something had changed. Staff was severely limited and overworked with little management support. Dining was absolutely terrible. Two servers for a room that seats 100+ is not good for business. Maintenance was awful. Door to our room […] did not latch properly and we were told it was due to the building shifting and that all rooms were the same. two room service glasses remained in the hall for over two days before being removed. Staff tried to do their best but were overwhelmed and over-worked. Management seemed to care less. Hotel recently changed hands and certainly NOT for the better. Definitely NOT worthy of the Hilton brand!!. This will be our last visit to this property. Read moreGenuine Hotels.com guest review
Room were small and hotel needs updating. Housekeeping needs to do a better job cleaning rooms.Genuine Hotels.com guest review
"Nice Stay, Quiet"
Everything was pretty nice but the road to the marina.Genuine Hotels.com guest review
The rooms are a bit small and tired, but clean. The restaurant is way over priced so we didn't eat any meals there. Service was decent - all staff were professional.Genuine Hotels.com guest review
Clean room, friendly staffGenuine Hotels.com guest review
Could not get service in bar and restaurantGenuine Hotels.com guest review
"Very far from downtown SF."
The hotel offers a shuttle to downtown Berkley, every hr and for 8 people max. You have to put your name on a list and it is hard to get a spotGenuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you for letting us know your thoughts. As you mentioned, we do feature complimentary shuttle service for our guests. To ensure the equality of our service, we do require that you sign up for the shuttle in advance, but we apologize if this was inconvenient for you. Our Berkeley hotel is within minutes of the BART station for any visits to San Francisco. We hope to welcome you back to change your impressions of our hotel.
It was a nice place to stay and I would definitely return in the future. Love those warm cookies. Thanks.Genuine Hotels.com guest review
Hotel was great but the service was not.Genuine Hotels.com guest review
"Visit old stomping ground"
We were there to attend 50th wedding anniversary of a friend at Hong Kong East Ocean in Emmeryvile. More than ten years I stayed at Marriott at Berkeley Marina in 1980's and 1990's when I visited UCB on business trips from Boston, MA.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina Thank you for sharing your feedback. It is great to retrace some steps from days gone by and it seems as though you certainly have enjoyed your time in the area. A 50th wedding anniversary is such a fabulous occasion to celebrate. We would like to point out that our hotel is indeed on the marina, but it is possible you have the wrong property in mind. We hope that you will give the Doubletree by Hilton Berkeley Marina a try when you are in the area.
Awesome experience. The only problem was we did not have a fridge to store our food. We requested one from the front desk and the person said we had to be placed on a wait list. Kind of ridiculous. I would stay here again because you are close to Berkeley, Oakland and SF. The grounds are well kept and beautiful.Genuine Hotels.com guest review
Very nice room and location. Enjoyed dinner and brunch. Great food and very helpful staff. Overall excellent experience.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We always hope that our guests enjoy an excellent encounter at the DoubleTree by Hilton Berkeley Marina so we are delighted to have received your feedback. From your guest room to your dining experience and our helpful service, it seems as though your entire stay was positive. Thank you! We hope you will visit us again soon.
"Rehearsal and wedding adjacent to colorful marina."
Staff was more than accommodating. Room rated as average, bathroom small, lacked hair dryer and storage for cosmetics and normal bathroom necessities. Parking (handicapped) very convenient. Seemed over priced compared to other national locations. (Location??) Food service overpriced.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We love weddings here and are so glad you chose to stay with us for this special time. The area is truly colorful, as you mentioned! Located within minutes of all of the greatest Berkeley destinations and with easy access to points beyond, a stay with us makes it easy to get around the area. It is regrettable however, if you were in need of any additional amenities during your stay. Our associates are always on hand to help in any way they can. Thank you for sharing your impressions. We hope to welcome you back in the future to fully impress you.
disappointed FOR A DOUBLETREE - THIS LOOKED LIKE AN OLD CONVERTED HOTEL 6Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We are truly saddened to read responses such as yours as we certainly cannot establish a full picture of what we could do to ensure that you are a satisfied guest during your stay. Please know that your opinions are very important to us and if there is anything we could have done differently, we would love to know. Thank you.
"Nice marina scenery and spacious rooms"
The room was clean and big. Bathroom was really nice- lots of warm water, clean and big. Wish there was a continental breakfast and staff seemed a bit rushed.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina We are so glad to know you enjoyed the view of the marina as well as your spacious guest room and bath. It is always our hope that each aspect of of a guest's stay is well received. With that, we will share your concerns regarding our associates’ service. We do offer a buffet breakfast with both an express buffet as well as a lighter, healthy start buffet. Alternatively, you can even select items a la carte from our menu. For just a quick grab and go selection, guests make use of our Lobby gift shop. We hope you will visit us again at the DoubleTree by Hilton Berkeley Marina. Thank you for your feedback.
"Very scenic area."
Very enjoyable, the staff was very helpful. Very convenient to San Francisco.Genuine Expedia guest review
Response by DoubleTree by Hilton Berkeley Marina The Berkeley Marina is indeed a very scenic area and we are delighted to be able to share that beauty with all of our guests. Thank you for letting us know about your stay. Our location makes it easy to get into the city, as you mentioned. It would be our pleasure to welcome you back again to the DoubleTree by Hilton Berkeley Marina.
"very good hotel"
Will come againGenuine Hotels.com guest review
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