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Krystal Ixtapa, Ixtapa - Zihuatanejo (and vicinity)

3 stars
Boulevard Ixtapa S/N, Lote 4 y 4 AIxta Zihuatanejo, IxtapaGRO40880Mexico, ‏‎800-491-6126
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Good3.1 / 5
  • Room was clean, front desk name Marcos was wonderful, the only problem we have it was the…Apr 5, 2016
  • generally avery good hotel in the moderate price rangeFeb 27, 2016
238See all 238 Hotels.com reviews
From 558 reviewsTripAdvisor Traveller Rating

Krystal Ixtapa, Ixtapa - Zihuatanejo (and vicinity)

Hotel Info: ‎866-539-8117‎

from $89
  • Deluxe Room, Ocean View
  • Club Room (Krystal)
  • Deluxe Room
  • Room (Krazy Super Saver)
  • Superior Room, 2 Double Beds, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is Noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

Transportation

Parking

  • Free self parking

Other information

  • Resort fee included

Also known as

  • Ixtapa Krystal
  • Krystal Hotel
  • Krystal Hotel Ixtapa
  • Krystal Ixtapa
  • Krystal Ixtapa Hotel Ixtapa
  • Nh Krystal Hotel Ixtapa
  • Nh Krystal Ixtapa
  • Nh Krystal Resort Ixtapa
  • Krystal Ixtapa Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in public areas for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Beach towels
  • Waterslide
Working away
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 27-inch TV
  • Cable TV channels
Stay connected
  • Desk
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Recreation

On Site

  • Fitness facilities
  • Fitness classes on site
  • Playground on site
  • Volleyball on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Krystal Ixtapa, Ixtapa - Zihuatanejo (and vicinity)’s small print

Also known as

  • Ixtapa Krystal
  • Krystal Hotel
  • Krystal Hotel Ixtapa
  • Krystal Ixtapa
  • Krystal Ixtapa Hotel Ixtapa
  • Nh Krystal Hotel Ixtapa
  • Nh Krystal Ixtapa
  • Nh Krystal Resort Ixtapa
  • Krystal Ixtapa Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in public areas for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.1 /5 from 238 reviews

Krystal Ixtapa, Ixtapa - Zihuatanejo (and vicinity)
Poor1.0 / 5
to much money for the condition of the room
customer service was great but room condition was poor air conditioner did not function properly we could not move the settings. the refrigerator did not work, we reported but no one ever show up. there was a coffee maker but no coffee we have to call every day for coffee and there was only 1 cup. they charge a lot for the room for the condition of the room felt we should have been in a different hotel and pay a lot less
2 night romance trip
Krystal Ixtapa, Ixtapa - Zihuatanejo (and vicinity)
Fair2.0 / 5
Tired hotel
Very slow checking in only two desk clerks, very nice. Should have at least 2 more clerks at front desk during the day
1 night romance trip
Krystal Ixtapa, Ixtapa - Zihuatanejo (and vicinity)
Excellent4.0 / 5
a great place
i liked this hotel very much, the only thing that i didnt like was the gym, the gym is in bad shape, the tread mills both are busted the universal machine was busted, they have free weights and one bench...and no a.c. when i was there
3 night trip
Krystal Ixtapa, Ixtapa - Zihuatanejo (and vicinity)
Good3.0 / 5
Krystal in Ixtapa
Hotel Krystal is a great spot in the middle of the Ixtapa beach strip. Easy access to the city center by foot or by cab. Recently renovated bathrooms in upper floor rooms are nicely done however the shabby towels and lack of floor mats left something to be desired. Pool is very nice - nice level of music, great pool side service...the only thing that could have been improved pool side was more seating/chairs available and an adults only area. Elevators were a little scary.....
1 night romance trip
Krystal Ixtapa, Ixtapa - Zihuatanejo (and vicinity)
Excellent4.0 / 5
Solid choice well located
One of the nicest pools in Ixtapa. Spotlessly clean and large pool area was the best feature of the resort. We prefer to sample local restaurants and so we wanted a location where "all inclusive" was an option and not a requirement. Stayed on a Club Room (top floor) which was very clean and functional but somewhat dated. Staff were very competent and friendly. Not a five star property but great staff, location and a really nice pool.
4 night romance trip

See all reviews

Krystal Ixtapa, Ixtapa - Zihuatanejo (and vicinity)

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