"Really not being maintained"
Uncut gas and lots of weeds. Fixtures old, pool needs painted. Stay someplace elseGenuine Hotels.com guest review
I have no proof. But I believe they are using this hotel for low income housing. Stay away. Dangerous to go get ice. BTW...5 out of 6 ice machines were broken.Genuine Hotels.com guest review
"Would not use again"
Pics of hotel must have come from a magazine or during the days when it was new. Service was pleasant- but it took forever to get checked in. Room was very old- i wore shoes to bathroom because i didnt trust the carpet. The shower was ancient and i couldnt get the water to turn off. The bathroom has a threatening letter, if the bath towels are missing […] they charge you $25. These towels are a total joke, i have hand towels bigger(and softer). Free breakfast is at a Thai resturant, micro-mini muffins, cereal, yogurt, coffee/milk - we went to mcdonalds! If i had realized this was considered a "good" hotel by hotels.com I would never have pushed the button. Since it was non- refundable we stayed. On the way home we went to marriott.com, used a govt worker discount and payed $4. less!! Sorry Clock Tower- just not in this century! Read moreGenuine Hotels.com guest review
"Would not refer to anyone"
We were very disappointed w/ our stay at the Clock Tower. Very run down, in huge need of up-dating. Our king size bed sagged in the middle, so we got very little sleep. The phone was unplugged, there were no coffee mugs for our coffee maker, could not get ahold of front desk for a wake-up call. We would never stay here again, nor would we refer this […] hotel to anyone else. Instead we have alerted friends NOT to patronize Clock Tower. The best part of our stay was the friendliness of the fellow at the front desk. He did a nice job and was most pleasant! Read moreGenuine Hotels.com guest review
This place needs to be updated. It's out dated that the hair drier in our room had been there since the 70s. The heat/ air was horrible. It is on full blast or off. So either way too hot or way too cold. Our shower shot at the ceiling. We stayed 2 nights and after the first day we were locked out of our room. We had to get new keys. The free breakfast […] was not worth being free. You had to pay for your drink and tip the wait staff. The food was horrible. The water resort was just nasty! On a better note. The bed was more comfortable than I thought. Most of not all rooms have their own balcony or patio. Which was nice. I don't think I'll be going back to this hotel. Read moreGenuine Hotels.com guest review
showers broken at waterpark and no hot water in our hotel roomGenuine Hotels.com guest review
"worst hotel i have ever stayed in!!"
When I arrived I was told the water park had been shut down yesterday afternoon due to maintenance issues. I did not even receive a call to advice because if I had, I would not have stayed there. We did not receive a discount on the room or anything. If I hadn't already paid this through hotels.com I would have left but because my 7 yr old son was […] sick of being in a vehicle over an hour we decided to make the best of it. We were assigned to a room. After looking at the room I found the following 1. Wallpaper is peeling off several areas in the room. 2. There was a large water stain it appeared to be on thre ceiling. 3. There was scotch tape holding part of the wallpaper up. 4. Mass amounts of cobwebs spider webs and bugs above the valance of the sliding glass door. 5. Screen sliding glass door was off track, cut at the bottom and did not lock... Huge security issue considering its a ground level room. 6. To the left of the sliding glass door behind the drape the carpet is coming off and there is a random phone jack laying there. 7. Right side of sliding glass door behind the drape mass amounts of white powder debris. - there were spider webs and spider eggs under the air conditioning unit. Worst part- I tried three times to call the front desk about my issues. Each time I listened to it ring about fifteen times and nobody ever answered. Never will stay here again, also sending an email to the corporate office. Read moreGenuine Hotels.com guest review
"Old towels bad service"
Bad experience never going back old towells dirty place pool over fullGenuine Expedia guest review
Very comfy, friendly & helpful staff, and for a great price. Also located around all the restaurants, mall, movie theatre, everything.Genuine Expedia guest review
"Clock tower resort"
not sure they should use RESORT in their name, everything was closed that would make it a resort. the entire place needs a facelift, The roof is collapsing, the bathrooms are dank, lighting is poor, the towels all looked to be 15 + years old. The bed was comfortable though.Genuine Expedia guest review
"It qualifies as shelter, but not at all worth+$100"
You know you are in a top notch establishment when you walk into the bathroom and are greeted by a sign adhered to the wall itemizing the amount assessed to your room should you decide to walk off with one of their luxury accessories. 30-grit sand paper towel - $25. Wash Cloth - $10 (can't evaluate, wasn't one present) Bathmat - $25 (really? the bathmat?). […] Pillow - $50. This place is a relic and needs to be bulldozed. Read moreGenuine Hotels.com guest review
"Needs Upgrades to Rooms and Service"
Hotel very old: ceiling major cracks, heater old and loud enough to wake, missing curtain sheer, even towels were old, half the bulbs in light fixtures were blown. Service: front desk service was poor; neither welcomed nor asked how stay had been, was going to recharge for access to waterpark, could not contact housekeeping or front desk to get towels. Amenities: […] lacking, to put it mildly. Waterpark: best part of experience Read moreGenuine Hotels.com guest review
not impressed with maintenance of hotel. There was mold in bathroom and pool needed to be redone. breakfest was not good.Genuine Hotels.com guest review
"Does the trick"
Convenient location, good sized room. It does the trick if you're just looking for a place to crash.Genuine Expedia guest review
There are much better option for the bussines traveler. Good for families with kids and guests arriving by shuttle from Chicago; it stops at the front of the hotel.Genuine Hotels.com guest review
"Convenient Rockford hotel"
A little past peak, they still offer impeccably maintained and clean rooms , but this property is looking and feeling dated and needs a fresh decor from its present late 70s to mid 80s and a shot of fresh energy, I think we were one of about 5 parties this night. It really felt kind of dead. I last stayed here 20+ years ago and with the exception of […] the energy level of the place, nothing has changed. Read moreGenuine Expedia guest review
Hotel and room were dated and dingy. Would not stay here again.Genuine Hotels.com guest review
"Meh - It's a Place to Stay"
Check in was fine. One person working and she was on the phone when we arrived. We waited a while and then she asked the caller to hold while she checked us in. She pointed us in the direction of our room. Well we walked and walked and walked and couldn't figure out which way to go. Finally found the room. The room was okay. Very large and quiet but […] it was very worn and a bit musty. The entire place is in serious need of updating. The next morning we went to the front desk and asked for another towel. We were told one would be delivered. We waited and waited and finally went to the pool area and got a towel there. By the time we finished showering, getting dressed and packed the towel still hadn't been delivered. There is a free breakfast and it is a buffet in the restaurant. Terrible scrambled eggs, rock hard bagels. Read moreGenuine Expedia guest review
"Better than most reviews."
After booking hotel, we read multiple negative reviews online and were worried that we may have made a mistake. However, we were pleasantly surprised. Front desk staff were friendly, though I had to return to them twice to get both of our room keys to work. Hotel is absolutely huge with multiple wings and convention facilities. Although we did not swim, […] both indoor and outdoor pool areas looked very clean and pleasant. Fitness room is okay. Attached water park was closed, which was not an issue for us. Hotel room was one of the biggest we have ever had. Mattress on king size bed needed replacing since it had a prominent dip. It was okay to sleep on, but not overly comfortable. Bathroom was quite clean, with no mold but a lot of scale on shower head which did not affect water pressure. No musty or mildew smell in room and air conditioning system worked well. Breakfast is included but does not include beverages or tip. It consisted of the usual bland and not fresh fare which was fine since it was free. However, I definitely would not pay for the buffet breakfast if it was not included with the room. Overall it was a decent experience and we would stay here again. Some facilities at the hotel are in need of updating but I have seen worse. I think this would be a great place to stay with kids who wanted to swim. Read moreGenuine Expedia guest review
"Great Hotel close to the bus station."
The room was for my son, and they allowed him to return a day later and use the computer to print his bus ticket and also enjoy the convenience of the hotel while he waited for the bus departure as it was a rainy wet day.Genuine Expedia guest review
"No internet, noise"
The WiFi signal is so weak, I can barely see it, not to mention get an IP. My room directly face the highway, road noise throughout the night, very unpleasant!Genuine Expedia guest review
"Interesting property, nice staff"
We arrived early and were able to check early. The young ladies at the front desk very kindly upgraded us to a two-story room, whose second floor is a separate bedroom. Nice when travelling with friends who don't all get up at the same time. As noted by others, this is an older property and it does show signs of age. However the 70's-ish brick contemporary […] lodge look seems to be coming back and I think the owners might want to make a few more improvements and spiff it up a bit to capitalize on that. It could be a very cool place with a little more attention. Convenient location - the entrance to the hotel parking lot is straight across the road from the freeway exit ramp and it's a short, uncomplicated drive to most of the area's familiar chain stores & restaurants. There's a chamber of commerce office down one corridor of the building, where we found maps & brochures. There's both an indoor & outdoor pool. We sat out at the outdoor pool for a while, but didn't swim in either. The workout room is a little tricky to find, but it had what you'd expect; a couple treadmills, bicycles & elipticals, some freeweights and a television. There's free coffee in the lobby most of the day and the free breakfast isn't bad, for a steam table buffet. Eggs, bacon, potatoes, fresh fruit, French toast and a few other options. Read moreGenuine Expedia guest review
Wireless Internet signal could not be picked up in the room by any device. Beds should be queens. Should allow diving in a 12' pool. Room was clean and comfortable. Complimentary breakfast was nice but a little odd in that it did not include drinks.Genuine Expedia guest review
Hotel staff was friendly and accommodating but for a high-volume hotel, they certainly need to invest in upgrades.Genuine Hotels.com guest review
"Disgusting facilities, disappointing breakfast"
There were numerous problems with this hotel. The facility itself was old and somewhat disgusting. The wallpaper was peeling, the rug was stained, there were gaps in the showers and fixtures that could have easily been fixed with a little bit of caulk/maintenance. The towels were so old and dirty that we could literally see through them. The hotel advertises […] that you can request a room with a fridge at no cost, which didn't seem to be true according to the people who checked us in. When the fridge was wheeled up to the room, it smelled absolutely terrible when we opened it up. We were very disappointed that the kitchen to the attached bar (Tilted Kilt) closed at 10 pm, which seems awfully early. When trying to sleep, the plumbing was extremely loud and ran off and on all night. Finally, the complementary breakfast was disappointing, and they even make you pay if you want coffee and juice (although our server was very good, and one of the few highlights of the trip). The whole place is badly in need of upgrading, or the owners should just tear it down and start over. Read moreGenuine Expedia guest review
Wasn't looking for frills, and this place was the perfect fit.Genuine Hotels.com guest review
"Decent in a pinch"
When we arrived at the hotel, we were surprised to find out that the tickets to the water park weren't included in the price of the room. Because we got there at 7, the water park was only to be opened for another 2 hours so we decided than rather pay twice for tickets for both days (huh? do we get a guest discount??), we would go to the indoor or outdoor […] pool the hotel provided. They were cold. After a little harking we were able to receive wristbands to the water park. There weren't enough employees Anywhere. but, since they were so reasonable about the wristbands we didn't complain more. Read moreGenuine Expedia guest review
Room were not ready at 4pm check-in time forcing me to waiting in the lobby until 4:30 for keys to the room. Pool water was dirty. Pool locker/shower rooms were nasty with mold, paint peeling of the walls, and rust. Long walk from rooms to pool and worst of all having to walk thru the convention center was uncomfortable when wedding where going on. […] Worst feeling ever when ur walking with ur family in pool attire and bride and groom posing for photos. Read moreGenuine Hotels.com guest review
The room was fine. I was worried it would be niosy, but it wasn't. The one thing I was upset about was that the internet service was not working in our room. We told the desk about it, but the situation was never rectified. This was fairly improtant as I was supposed to do an online webinare. Internet acess did work in the lobby area, but that was rather […] inconvenient. Read moreGenuine Hotels.com guest review
Overall good experience door to my room lock got stuck a few times and there were not any towels in indoor pool but employees were friendly and helpfulGenuine Hotels.com guest review
"Nice for the price"
Clean pools and rooms. If your looking for a mini get away for a decent price this is the place.Genuine Expedia guest review
"Hotel has seen better days"
The hotel has seen better days. The AC was not working in many of the areas of the hotel. The lobby was uncomfortably hot. Our room AC died about 10:30pm and we had to move rooms. The paint was peeling off the walls and there was evidence of pictures that had hung on the walls (the screws were still in). Musty smelling. Lights burnt out in the halls. […] Weeds overgrown in the courtyard. No locks on exterior doors to pool and parking lot. We only got 2 breakfast vouchers for the 4 of us that registered to stay in the room. The room was relatively clean but in poor repair. Ceiling in both rooms needed attention. Staff was just doing their job and not much else. Both Ice machines in vicinity of our floor were out of order. I didn't even bother to go to the pool or water park in the building. It is sad, but perhaps needs a makeover or retire. I have been to other hotels in Rockford at comparable prices with a lot of pizzazz. Read moreGenuine Expedia guest review
Close to shoppingGenuine Hotels.com guest review
Service was a little indifferent, but hotel was clean and comfortableGenuine Hotels.com guest review
We were staying at this hotel to attend a wedding in the area. The staff were very accommodating and the room was comfortable but it was the worst breakfast at a hotel I had ever had. We were really surprised since it is a regular restaurant. I have had much better breakfast at hotels that didn't have a restaurant.Genuine Expedia guest review
"Like an old friend"
I first stayed here 30 years ago and it was incredible. You needed a GPS to find your room it was such a massive hotel especially for a moderate sized town. I last stayed here about 10 years ago and it was showing it's wear. The new people have done some needed improvements and the Tilted Kilt is a great addition. On location indoor water park would […] be great for parents trying to find ways to entertain and wear children out. Read moreGenuine Expedia guest review
i ot cheated bookin as a 3 star. it is 1-1/2 at best revise expedia ratin g/Genuine Expedia guest review
We stayed here due to family being close by---- the pool was the best part--- the waterpark was too crowded so we never got the chance to enjoy it--- rooms were dusty& a dirty washcloth left in tub from previous guest--- hallways need vacuuming--- the Tilted Kilt, Arcade& pool were the only good things about this hotelGenuine Hotels.com guest review
Mad house, dirty, people taking turns to yell at the over burdened front desk for all manners of screw ups. Disgusting water resort and just a general feeling of having descended into purgatory, or at least a suburb.Genuine Hotels.com guest review
My covers in the room were not clean. When I removed the first blanket there was hair on the next sheet.Genuine Hotels.com guest review
"a place to sleep"
the hotel is very old, we had passes to the waterpark so it is convenient to stay there but otherwise we would not have. The sliding door in our room was broken, could hardly close it when trying to put something outside to keep it cold. The deadbolt on our door would not work properly. The outside access doors are not locked, anyone can get in to the […] hotel. Lots of restaurants close by to eat at. There are tons of other hotels close by to stay at, probably much nicer but in the winter I didn't want to go outside after being at the water park. Read moreGenuine Hotels.com guest review
"Outside needs update, inside fine."
I had read a lot of bad reviews after I booked so I was a little scared going. The outside of the hotel is older looking and needs updating but honestly the inside was just fine. Our only problem was the toilet wouldn't flush so we had to call and have it fixed. The water park was a great added perk and the price was right.Genuine Expedia guest review
"It was okay"
My stay was just okay. It wasn't my best hotel experience nor was it my worst; however, the money I spent on the room I do feel like I should have stayed somewhere else. Nonetheless, the staff was wonderful and helpful the entire time I was here and was very accommodating to my needs/requests.Genuine Hotels.com guest review
"Will Be Back Again"
enjoyed it, but be careful with ice buildups in some ares of sidewalks and parking lotGenuine Hotels.com guest review
Cold room, lower level room had cold leaky door, heater would come on make it hot then shut off and it would be cold, on and off all nightGenuine Hotels.com guest review
"Hotel is clean but dated."
I've stayed here a few times. It's in a convenient location. Hotel is clean but dated. Nice restaurant - sports bar area.Genuine Hotels.com guest review
"Okay place for the money"
I have stayed here before. It is adequate. I was disappointed because both their Italian Bistro AND their restaurant Tilted Kilt were closed, due to an employee Christmas party. I stay in places like this so I don't have to go out. I would have liked to know this was the case at my booking.Genuine Hotels.com guest review
Given some of the reviews, I was a concerned about my stay. But I was pleasantly surprised. The room was clean and comfortable, the front desk attendants were helpful and friendly. The free wifi came in handy. All in all, I wouldn't hesitate to stay there again.Genuine Hotels.com guest review
4 noisy children in the room next door with only a 15 year old to take care of them. No adults on site. Could not give me another room due to booked up.Genuine Expedia guest review
"understaffed and unsanitary conditions"
The hotel was understaffed and the service for the property was neglected. The pooldeck had throw up,pizza crust on it that was there the next day. with no towels anywhere near the pool area. The breakfast buffett had a line out the door because everyone was waiting for food. and the desk agent acted like you were hassling her to check in to the pl […] ace. Read moreGenuine Hotels.com guest review
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