"It qualifies as shelter, but not at all worth+$100"
You know you are in a top notch establishment when you walk into the bathroom and are greeted by a sign adhered to the wall itemizing the amount assessed to your room should you decide to walk off with one of their luxury accessories. 30-grit sand paper towel - $25. Wash Cloth - $10 (can't evaluate, wasn't one present) Bathmat - $25 (really? the bathmat?). […] Pillow - $50. This place is a relic and needs to be bulldozed. Read moreGenuine Hotels.com guest review
"Needs Upgrades to Rooms and Service"
Hotel very old: ceiling major cracks, heater old and loud enough to wake, missing curtain sheer, even towels were old, half the bulbs in light fixtures were blown. Service: front desk service was poor; neither welcomed nor asked how stay had been, was going to recharge for access to waterpark, could not contact housekeeping or front desk to get towels. Amenities: […] lacking, to put it mildly. Waterpark: best part of experience Read moreGenuine Hotels.com guest review
not impressed with maintenance of hotel. There was mold in bathroom and pool needed to be redone. breakfest was not good.Genuine Hotels.com guest review
"Does the trick"
Convenient location, good sized room. It does the trick if you're just looking for a place to crash.Genuine Expedia guest review
There are much better option for the bussines traveler. Good for families with kids and guests arriving by shuttle from Chicago; it stops at the front of the hotel.Genuine Hotels.com guest review
"Convenient Rockford hotel"
A little past peak, they still offer impeccably maintained and clean rooms , but this property is looking and feeling dated and needs a fresh decor from its present late 70s to mid 80s and a shot of fresh energy, I think we were one of about 5 parties this night. It really felt kind of dead. I last stayed here 20+ years ago and with the exception of […] the energy level of the place, nothing has changed. Read moreGenuine Expedia guest review
Hotel and room were dated and dingy. Would not stay here again.Genuine Hotels.com guest review
"Meh - It's a Place to Stay"
Check in was fine. One person working and she was on the phone when we arrived. We waited a while and then she asked the caller to hold while she checked us in. She pointed us in the direction of our room. Well we walked and walked and walked and couldn't figure out which way to go. Finally found the room. The room was okay. Very large and quiet but […] it was very worn and a bit musty. The entire place is in serious need of updating. The next morning we went to the front desk and asked for another towel. We were told one would be delivered. We waited and waited and finally went to the pool area and got a towel there. By the time we finished showering, getting dressed and packed the towel still hadn't been delivered. There is a free breakfast and it is a buffet in the restaurant. Terrible scrambled eggs, rock hard bagels. Read moreGenuine Expedia guest review
"Better than most reviews."
After booking hotel, we read multiple negative reviews online and were worried that we may have made a mistake. However, we were pleasantly surprised. Front desk staff were friendly, though I had to return to them twice to get both of our room keys to work. Hotel is absolutely huge with multiple wings and convention facilities. Although we did not swim, […] both indoor and outdoor pool areas looked very clean and pleasant. Fitness room is okay. Attached water park was closed, which was not an issue for us. Hotel room was one of the biggest we have ever had. Mattress on king size bed needed replacing since it had a prominent dip. It was okay to sleep on, but not overly comfortable. Bathroom was quite clean, with no mold but a lot of scale on shower head which did not affect water pressure. No musty or mildew smell in room and air conditioning system worked well. Breakfast is included but does not include beverages or tip. It consisted of the usual bland and not fresh fare which was fine since it was free. However, I definitely would not pay for the buffet breakfast if it was not included with the room. Overall it was a decent experience and we would stay here again. Some facilities at the hotel are in need of updating but I have seen worse. I think this would be a great place to stay with kids who wanted to swim. Read moreGenuine Expedia guest review
"Great Hotel close to the bus station."
The room was for my son, and they allowed him to return a day later and use the computer to print his bus ticket and also enjoy the convenience of the hotel while he waited for the bus departure as it was a rainy wet day.Genuine Expedia guest review
"No internet, noise"
The WiFi signal is so weak, I can barely see it, not to mention get an IP. My room directly face the highway, road noise throughout the night, very unpleasant!Genuine Expedia guest review
"Interesting property, nice staff"
We arrived early and were able to check early. The young ladies at the front desk very kindly upgraded us to a two-story room, whose second floor is a separate bedroom. Nice when travelling with friends who don't all get up at the same time. As noted by others, this is an older property and it does show signs of age. However the 70's-ish brick contemporary […] lodge look seems to be coming back and I think the owners might want to make a few more improvements and spiff it up a bit to capitalize on that. It could be a very cool place with a little more attention. Convenient location - the entrance to the hotel parking lot is straight across the road from the freeway exit ramp and it's a short, uncomplicated drive to most of the area's familiar chain stores & restaurants. There's a chamber of commerce office down one corridor of the building, where we found maps & brochures. There's both an indoor & outdoor pool. We sat out at the outdoor pool for a while, but didn't swim in either. The workout room is a little tricky to find, but it had what you'd expect; a couple treadmills, bicycles & elipticals, some freeweights and a television. There's free coffee in the lobby most of the day and the free breakfast isn't bad, for a steam table buffet. Eggs, bacon, potatoes, fresh fruit, French toast and a few other options. Read moreGenuine Expedia guest review
Wireless Internet signal could not be picked up in the room by any device. Beds should be queens. Should allow diving in a 12' pool. Room was clean and comfortable. Complimentary breakfast was nice but a little odd in that it did not include drinks.Genuine Expedia guest review
Hotel staff was friendly and accommodating but for a high-volume hotel, they certainly need to invest in upgrades.Genuine Hotels.com guest review
"Disgusting facilities, disappointing breakfast"
There were numerous problems with this hotel. The facility itself was old and somewhat disgusting. The wallpaper was peeling, the rug was stained, there were gaps in the showers and fixtures that could have easily been fixed with a little bit of caulk/maintenance. The towels were so old and dirty that we could literally see through them. The hotel advertises […] that you can request a room with a fridge at no cost, which didn't seem to be true according to the people who checked us in. When the fridge was wheeled up to the room, it smelled absolutely terrible when we opened it up. We were very disappointed that the kitchen to the attached bar (Tilted Kilt) closed at 10 pm, which seems awfully early. When trying to sleep, the plumbing was extremely loud and ran off and on all night. Finally, the complementary breakfast was disappointing, and they even make you pay if you want coffee and juice (although our server was very good, and one of the few highlights of the trip). The whole place is badly in need of upgrading, or the owners should just tear it down and start over. Read moreGenuine Expedia guest review
Wasn't looking for frills, and this place was the perfect fit.Genuine Hotels.com guest review
"Decent in a pinch"
When we arrived at the hotel, we were surprised to find out that the tickets to the water park weren't included in the price of the room. Because we got there at 7, the water park was only to be opened for another 2 hours so we decided than rather pay twice for tickets for both days (huh? do we get a guest discount??), we would go to the indoor or outdoor […] pool the hotel provided. They were cold. After a little harking we were able to receive wristbands to the water park. There weren't enough employees Anywhere. but, since they were so reasonable about the wristbands we didn't complain more. Read moreGenuine Expedia guest review
Room were not ready at 4pm check-in time forcing me to waiting in the lobby until 4:30 for keys to the room. Pool water was dirty. Pool locker/shower rooms were nasty with mold, paint peeling of the walls, and rust. Long walk from rooms to pool and worst of all having to walk thru the convention center was uncomfortable when wedding where going on. […] Worst feeling ever when ur walking with ur family in pool attire and bride and groom posing for photos. Read moreGenuine Hotels.com guest review
The room was fine. I was worried it would be niosy, but it wasn't. The one thing I was upset about was that the internet service was not working in our room. We told the desk about it, but the situation was never rectified. This was fairly improtant as I was supposed to do an online webinare. Internet acess did work in the lobby area, but that was rather […] inconvenient. Read moreGenuine Hotels.com guest review
Overall good experience door to my room lock got stuck a few times and there were not any towels in indoor pool but employees were friendly and helpfulGenuine Hotels.com guest review
"Nice for the price"
Clean pools and rooms. If your looking for a mini get away for a decent price this is the place.Genuine Expedia guest review
"Hotel has seen better days"
The hotel has seen better days. The AC was not working in many of the areas of the hotel. The lobby was uncomfortably hot. Our room AC died about 10:30pm and we had to move rooms. The paint was peeling off the walls and there was evidence of pictures that had hung on the walls (the screws were still in). Musty smelling. Lights burnt out in the halls. […] Weeds overgrown in the courtyard. No locks on exterior doors to pool and parking lot. We only got 2 breakfast vouchers for the 4 of us that registered to stay in the room. The room was relatively clean but in poor repair. Ceiling in both rooms needed attention. Staff was just doing their job and not much else. Both Ice machines in vicinity of our floor were out of order. I didn't even bother to go to the pool or water park in the building. It is sad, but perhaps needs a makeover or retire. I have been to other hotels in Rockford at comparable prices with a lot of pizzazz. Read moreGenuine Expedia guest review
Close to shoppingGenuine Hotels.com guest review
Service was a little indifferent, but hotel was clean and comfortableGenuine Hotels.com guest review
We were staying at this hotel to attend a wedding in the area. The staff were very accommodating and the room was comfortable but it was the worst breakfast at a hotel I had ever had. We were really surprised since it is a regular restaurant. I have had much better breakfast at hotels that didn't have a restaurant.Genuine Expedia guest review
"Like an old friend"
I first stayed here 30 years ago and it was incredible. You needed a GPS to find your room it was such a massive hotel especially for a moderate sized town. I last stayed here about 10 years ago and it was showing it's wear. The new people have done some needed improvements and the Tilted Kilt is a great addition. On location indoor water park would […] be great for parents trying to find ways to entertain and wear children out. Read moreGenuine Expedia guest review
i ot cheated bookin as a 3 star. it is 1-1/2 at best revise expedia ratin g/Genuine Expedia guest review
We stayed here due to family being close by---- the pool was the best part--- the waterpark was too crowded so we never got the chance to enjoy it--- rooms were dusty& a dirty washcloth left in tub from previous guest--- hallways need vacuuming--- the Tilted Kilt, Arcade& pool were the only good things about this hotelGenuine Hotels.com guest review
Mad house, dirty, people taking turns to yell at the over burdened front desk for all manners of screw ups. Disgusting water resort and just a general feeling of having descended into purgatory, or at least a suburb.Genuine Hotels.com guest review
My covers in the room were not clean. When I removed the first blanket there was hair on the next sheet.Genuine Hotels.com guest review
"a place to sleep"
the hotel is very old, we had passes to the waterpark so it is convenient to stay there but otherwise we would not have. The sliding door in our room was broken, could hardly close it when trying to put something outside to keep it cold. The deadbolt on our door would not work properly. The outside access doors are not locked, anyone can get in to the […] hotel. Lots of restaurants close by to eat at. There are tons of other hotels close by to stay at, probably much nicer but in the winter I didn't want to go outside after being at the water park. Read moreGenuine Hotels.com guest review
"Outside needs update, inside fine."
I had read a lot of bad reviews after I booked so I was a little scared going. The outside of the hotel is older looking and needs updating but honestly the inside was just fine. Our only problem was the toilet wouldn't flush so we had to call and have it fixed. The water park was a great added perk and the price was right.Genuine Expedia guest review
"It was okay"
My stay was just okay. It wasn't my best hotel experience nor was it my worst; however, the money I spent on the room I do feel like I should have stayed somewhere else. Nonetheless, the staff was wonderful and helpful the entire time I was here and was very accommodating to my needs/requests.Genuine Hotels.com guest review
"Will Be Back Again"
enjoyed it, but be careful with ice buildups in some ares of sidewalks and parking lotGenuine Hotels.com guest review
Cold room, lower level room had cold leaky door, heater would come on make it hot then shut off and it would be cold, on and off all nightGenuine Hotels.com guest review
"Hotel is clean but dated."
I've stayed here a few times. It's in a convenient location. Hotel is clean but dated. Nice restaurant - sports bar area.Genuine Hotels.com guest review
"Okay place for the money"
I have stayed here before. It is adequate. I was disappointed because both their Italian Bistro AND their restaurant Tilted Kilt were closed, due to an employee Christmas party. I stay in places like this so I don't have to go out. I would have liked to know this was the case at my booking.Genuine Hotels.com guest review
Given some of the reviews, I was a concerned about my stay. But I was pleasantly surprised. The room was clean and comfortable, the front desk attendants were helpful and friendly. The free wifi came in handy. All in all, I wouldn't hesitate to stay there again.Genuine Hotels.com guest review
4 noisy children in the room next door with only a 15 year old to take care of them. No adults on site. Could not give me another room due to booked up.Genuine Expedia guest review
"understaffed and unsanitary conditions"
The hotel was understaffed and the service for the property was neglected. The pooldeck had throw up,pizza crust on it that was there the next day. with no towels anywhere near the pool area. The breakfast buffett had a line out the door because everyone was waiting for food. and the desk agent acted like you were hassling her to check in to the pl […] ace. Read moreGenuine Hotels.com guest review
"This hotel is lucky to be rated one star!....."
Our bedding was sleasy and our bed was the worst bed I have ever slept or not slept in. You literally had to climb out because it was like a hammock and you could hardly get out. I told them I could see the hotel was making an effort to be clean, but people go there to sleep and to have a bed that wasn't decent is a BIG MISTAKE!.....Genuine Hotels.com guest review
It's been years since my last stay at the Clock Tower and as always it was so convenient off of I-90 and that bed.... Makes me wish I could take the bed home with me. We enjoyed both the indoor and outdoor pools and they were great. And that complimentary buffet was a perfect treat. I definitely didn't expect that. Thanks Clock Tower! Hope to be back […] soon. Read moreGenuine Hotels.com guest review
"Not happy at all!"
Not happy at all!...No refrigerator in room, no ice machine on our floor, unkept grounds and sidewalks/ parking lot dirty, security key slot out side garden walk broken/ missing and we had to walk around poorly lit walkway halfway around hotel to find another entry. Comped breakfast was bad plus we were charged for our coffee and juice.Genuine Hotels.com guest review
"Nice hotel for a family"
Nice hotel with free hot breakfast and water park tickets included If you are thinking in going out for a night thats the one unexpencive and With a lot of fun the in and outdoor pools are nice and hot as well as coco Key resort nice hotel give it a try my kids 4 ans 8 year old loved it.Genuine Expedia guest review
"overall nice stay"
nice stay, a bit higher on cost. Nosey neighbors as rooms are close togetherGenuine Hotels.com guest review
"Just another hotel"
Hotel staff nice. Disappointed the outdoor pool was not open. One trash can in room.Genuine Expedia guest review
"Clock Tower Resort"
The rooms could use some updating, such as the carpet which was old and looked dirty. No micro wave or refrigerator in the room, the hair dryer was old and did not work well. It was quiet but for the money paid we likely would not stay there again. It did have 3 restaurants site and that was very handy.Genuine Hotels.com guest review
"OK but not impressed"
no comforters on the bed, coming from Florida I was freezing and surprised that there were no comforters. Hotel is in OK shape, just very old and dated. The heat did not warm up the room for the other guest I booked with. Hair dryer did not blow hot air, only cold.Genuine Hotels.com guest review
Front desk personal was indifferent. Snow had not been removed from sidewalks. Room was clean. Comfortable bed. Buildings are old.Genuine Expedia guest review
The customer service is not great. The woman at the front desk misspelled my name but did not tell me that instead she went to charge my credit card even though I had already paid at hotels.com. then she told me that I didn't have a reservation even though I showed it to her on my phone and I never received an apology. The balcony door looked like it […] had been broken into and would not lock so I went to the front desk to request maintenance, which never came. Definitely not worth the money! Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )